Love our new purchase, a Ford Explorer was just what we needed! Adrian Mendoza was our guy, he took care of us. He made sure we got what we wanted and didnt rush us. Adrian was knowledgeable and very understanding to our wants and needs. Go see him if you want quality service and hell take care if you. Great salesman!

We are so happy with the care, attention, and deal we got at Norm Reeves San Diego. Working with Clint Hunt was great from start to finish -- we even brought him donuts to thank him! Our only regret is that we dont need 100 more cars. Thanks again!

Adrian Mendoza really went over an beyond.. this fella really took time to make sure what I wanted was all checked!!! He made sure the amount I wanted to pay was met and definitely a pleasant experience… THANK YOU. Love my TacoMa!!!

I’ve been shopping for a Corolla Hybrid for a few months. I found Norm Reeves web site and checked their inventory. They had the exact color I’d been looking for. I spoke to Ashley, who was very helpful. Between her and Jason they were willing to negotiate over the phone and held their to promise. By the time I got to the dealership Ashley was off work, but Charlie Sears step right up. I’ve bought a lot of cars over the years and this was the easiest process I’ve ever had. From Ashley to Charlie to Jorge in finance, this was the best car buying experience I’ve had. Thank you Norm Reeves you have a great staff.

Honestly this place is hands down the best car dealership I’ve ever been to. I’ve had some horrific experiences with shady car salesmen but not here. This is the second time I’ve worked with the guys here on a lease and the level of professionalism is 💯. The first time a few years ago (2018) I worked with Clinton who was awesome and left me with a great first impression and most recently I came back and worked with Angelo who was also 10/10. Angelo was super relaxed, transparent, and gave me all my options straight. He wasn’t pushy at all, which I truly appreciated. He was also quick and efficient and got me in and out in no time. Couldn’t recommend these guys enough!

First, I didnt like that most people working at Norm Reeves were not wearing masks, some outside workers were, and one inside person. Thats all I saw. The person who helped me told me I never brought my car in for service at the site. Yes, I did, twice before. Why no record? Now I have been waiting 5 3/4 hours for a call on my car. I was told the work would take a little more than an hour and a half. Worse is, Im trying to call them to find out what is happening to my car. No one is answering the phones. There is a recorder...if this touch 1, if this touch 2, if this touch 3, but no matter which one you choose, no one is answering and you are re-routed back to the beginning of the message. Frustrating! I need my car. This is my second bad experience with this dealership. I go here because its so close to my home. But no more, I want to go somewhere to get service in a timely manner and where they answer the phone.

Chris Knickerbocker was the best salesman I’ve ever dealt with. He truly made the process quick and easy! He made sure he kept me updated on the delivery of my vehicle and had everything ready for pick up. After buying five cars from this dealership, I can say that the customer service is still excellent. Thank you Chris for a painless car buying experience! For anyone considering buying a car, go see him!

I sold my extra car to Norm Reeves Toyota and I was very impressed. I dont like the customer service from 90% of dealerships I am picky. I did the online Kelly Blue Book quote on my extra car. Soon as you complete it the system sends your information to some dealerships that might be interested in your auto. Erica & Amber contacted me within minutes then others did as well. I was impressed with Erica & Amber I took my car to them the next day. I was gone in less then one hour done deal. I was happy with the price and very happy how nice and friendly Erica & Amber treated me. I will for sure give them more business and if I was going to buy a new Toyota I would do business with Norm Reeves San Diego. Very professional and nice I do recommend to everyone.

I have been going to this dealership for service for many years. My service attendant was Blake. Blake no longer works there. I went 2 times, once last week and today. When the service attendant asked me today what type of tuneup I wanted, I ask What type of Tuneups do you have. He never answered me. They work on commission. The attendant went to the computer and gave me an Estimate of $489 for a tuneup.The attendance never explained the difference of tuneup, I asked to speak to the manager. The manager was a complete condescending unprofessional lying thief. When I asked to talk to the owner of the dealership. He just scribbled down a name. The general manager never called me back when I left a message at 10 AM.The car was not seen by a mechanic, to see what type of service It needs. They just quote what they want to.I believe the manager is involved with the overprice scheme,Since he says its our prices. Last week I was quote another price. The manager told the attendant not to give me the estimate papers. And told me to leave no service I wanted to estimate papers to give to the owner so he could see the Overprice that they’re running. Went down to the dealership in Pacific Beach got my tuneup for $240.

Great experience here at Norm Reeves San Diego! Our salesperson, Adrian Mendoza, was super friendly and helped us out in getting our RAV4. He made our car buying experience so enjoyable. Would highly recommend coming to him!

How much they mark up is based on who you talk to. They made it sound like the markups is negotiable. What happens to honesty? Price is not transparent to say the least. The sales we talked to was vague in answering our questions, or answered our questions with a question, which is very unprofessional and annoying. We couldnt get a straight answer. We will buy elsewhere. (They probably dont even care because of the supply shortage.) The store was sparkly so that got an additional star. Other than that, stay away.

I love Norm Reeves Toyota! Always have a good experience when I take my car in for service. Sal, my service advisor is always very nice and professional. I bought my car here brand new in 2017 and would definitely buy another car for them again! Another huge plus is that the service department always answers the phone promptly,so I never have an issue getting through to them. Thank you Sal for doing a great job! It’s a pleasure doing business with you 😊

Made an appointment for an oil change 2 weeks in advance and was told that they didn’t have my filter when I arrived. They said they would order it for me to come back the next day. I came back the next day at 7am when they opened and they still did not have the filter. The third day I came back and was helped by Q. Not only did he not even acknowledge that they messed up, he was extremely rude. Then I saw my car pulled around a full 15 minutes before I walked to the front and asked about it. Q became even more rude when I walked up to ask. On top of all of this, the sticker inside the vehicle was definitely not for my car because I am at 19,000 miles and the next service is listed at 85,000 miles. This place caused me to spend my last 3 mornings in San Diego in a dealership due to their own negligence. Not only this, but if they can’t handle a simple oil change, what are they doing for the actual repairs??? Would NEVER bring my vehicle back and I’d advise the same for everyone else.

Me and my wife purchased our first family car and had an amazing experience with vanessa she helped us from beginning to end. Shes the sweetest. If your looking in purchasing a car ask for Vanessa.

Clint was a really great guy and helped my Dad and I pick out a really nice Tacoma. When dealing with him he was very kind and it was clear he put effort into helping us find what would work. Also, the rest of the guys working there were really helpful with the paperwork and even cut down costs for us. Thank you guys!

I fail to understand why a simple oil change when you have an appointment requires you to keep the vehicle an extra day. It should take no longer than an hour. If changing a 4Runner’s oil wasn’t such a PITA, I would do it myself. I don’t understand how you can take the time to reach out to buy my vehicle due to a low inventory, but can’t give me an update on when my vehicle will be ready. Poor management of both sides of your operations apparently. This is absolutely ridiculous. Two strikes, and there will not be a third.

I don’t even know where to start. The second we walked in there they greeted me and my husband and got us Adrian. Adrian was so helpful throughout the whole process for our trade in. He showed us the cars he had available and tried to work around us. Adrian did everything he could to get us a perfect deal, after 2 hours we drove away with our new vehicle. I honestly thank Adrian for being so patient and willingly to work with us. Best customer service ever and I will definitely be recommending everyone to go with Adrian!

Clinton Hunt and his team at this dealership are awesome! I waited for my perfect car to come in (red RAV4 Prime) and the team was totally on making it happen for me. Everyone is very nice, no pushy salespeople anywhere in sight! Helpful and knowledgeable. They accommodated my busy schedule allowing me to come back for more specific details (I totally appreciated that!) One of my best car buying experiences. Thanks Clinton, Veronica, Simon and others who all pitched in and worked so well as a helpful team.

This service department is terrible at returning phone calls. My fiance got her vehicle here recently and the sales and finance team were great to work with. We serviced the vehicle here to stay loyal to the dealership. Ive left 3 messages to make an appointment in the last week and no response. Lost my business. Do better Norm Reeves. Ill check out Kearney.

Leased a new Toyota Corolla from Norm Reeves Toyota and had a great experience. I was nervous because I had a Honda Civic at the end of its lease and I wasnt sure what the process would be to return to a different dealer, but they made the process completely seamless. Both Liza Abrahams my sales associate and Erik Nelson, the GM were so friendly and gave me a great deal on my new car! 5 stars all around.

I had one of the best experience today! If you guys are in the market for a new Toyota you must ask for Luis Ramos he is very honest and will truly go the extra mile for you and your wallet. Thanks Luis for all of your help today 💯😎

BAD CUSTOMER SERVICE! They have a very bad customer service. I went to check out a new car and they just took my phone number and said theyll call me back later. I insisted on knowing the pricing for the vehicle but the salesman again declined to tell me the prices. Worst way of handling customers ever seen.

Outstanding service from Mr.Erik Nelson General Manager who takes care of business fast, to the other members like Adrian Mendoza the sales person who really does an incredible job for the beginning to the end as well as the Finances Manager Mr.Chris Keppo whos a very attentive person and happy to help you as answer every question you might have to make your purchase as well as possible.Mr. Adrian Mendoza saved the day since he stepped up and took control of the sale since we were ready to go elsewhere since the very first salesman was not very professional or caring about us being there as customers we were ready to go elsewhere to another dealership but he came over saw that I was not very pleased with the service and he said that if we would give him a chance to try to help me and my family with looking for what we needed. He sure turned our feelings about the way we were treated by the other members of the staff there.Gentlemen we the Marin family will be recommending our friends and family to your facility for great service.

Terrible experience don’t tell them your loan approval amount because they will try bleed you dry and have the audacity to act like they are doing you a favor by selling you over priced used truck. they will go back and forth with finance acting like they are giving you a deal by taking off thousands in useless extras but keeping the same sticker price then act like your in the wrong for waisting there time and that they work off commission. Even after telling them a set a price you were willing to pay. don’t go after 5 because the real non transparent sales vultures come out I still want to buy a truck but will not be coming here for there shady sales tactics

Im happy with my Van, considering it was a brand new Sienna, but I bought my van 4 months ago and when we bought it, the dealership somehow lost my 2nd key and was suppose to mail it once it was found, Ive called 25 times for it and havent recieved it yet. I got a call a week ago being told they were going to mail me a second key, and I was to go to a Toyota dealer and get it programmed and they would reimburse me for the programing at my local toyota. Problem is, I still havent gotten the key. Dont trust anything they say. Its all run around after run around. I net if I go in there making a scene, the key would all of a sudden reappear.

I just bought my car yesterday, hoping I could get a good deal and it all started with the way Adrian approached me, he was super cool and very welcoming from the very first second. He helped me get familiar with the car I was looking at, and he was very patient with all and any questions I had. He helped me through the whole process and made it possible for me to purchase my first car. Thank you Adrian, I would totally recommend him to any family and friends!

Came in on a Monday morning for an oil change and a general checkup. The service rep was knowledgeable, polite and efficient. We discussed my preferences for how I like to configure my vehicle. He quoted a work time of approximately 2 hours, suggested a wiper blade change (something I had been meaning to do), and answered my question about a local coffee shop. The waiting room was clean and pleasant, they have adequate complementary WiFi and a clean restroom. I was out in just a bit over 2 hours. Very impressed... I’ll be back.

I was not disappointed. I was in the market for my first car after college. 4Runner was the dream car but slightly over my budget. I gave Toyota Norm Reeves a call to schedule a test drive. Communication was clear and never did I feel pressured to commit. They took the time to understand who I was as a customer and provided solutions. After just two weeks of waiting, I get a call from my dude Adrian (PS ask for Adrian when you go, he’s the boy! Tell him Kevin sent you) telling me the perfect 4Runner for me just rolled into the lot. I was interested. He was patience with me over the phone and gave me the right incentives to make a decision. I drove over that same night and picked up my car. Overall I was very impressed with my experience. Thank you Toyota Norm Reeves for a memorable, positive experience purchasing my first BIG BOY car. 10/10.

I’m really happy with my new truck I just bought! It was a challenge finding one that I liked until I came to Norms Reeves Toyota. Adrian Mendoza took care of me right away, was helpful in answering any question I had and made sure I was comfortable with the desicion I was making. Overall great experience, if you are looking for a car ask for Adrian!

I just bought a car yesterday and had the pleasure of dealing with Adrian!!!!!, his customer service was outstanding he treated us like family, Adrian was extremely knowledgeable with every car he showed me, and had patience with and my family the whole time! He included my husband, my 2 year old, and my over bearing sister on the phone🤣To say I had a good experience is an understatement, I recommend Adrian and this dealership to anyone interested in purchasing or trading in. If your not sure what you want Adrian will help you narrow it down! And Paulo was amazing to help us close the deal! Thank you again Adrian and Paulo!!!!!

I just wanted to take a minute to rate our recent experience at Norm Reeves Toyota. More specifically I would like give high praise to our Salesman, Mark Gurtel. He is amazing and extremely genuine and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. His knowledge and experience in auto sales was far superior. If you are looking to buy a vehicle in the near future, then I strongly recommend you check this place and look for Mark and you will be glad you did!!

Adrian was very helpful to our family during the whole car buying process! He was friendly and listened to what we needed and helped us find the right fit for our family....with no pressure along the way. Id highly recommend Adrian and his team at Norm Reeves.

If you are looking for a reliable honest and genuine salesman Clint Hunt is your guy. He made my car buying experience effortless with no pressure. He listened and fulfilled all my requests and I couldn’t be happier with this whole car buying experience. Clinton is an exceptional at what he does and is a true asset to Norm Reeves Toyota.Greg (AKA New guy with the suit and sneakers / Pit Boss) wasn’t bad either.

Service center is a joke. They told me my car would be ready in 2 hours. After 7.5 hours I finally got through to someone and my car wasn’t finished with a service and no one communicated that I need a new tire. I will have that addressed elsewhere by someone more competent and communicative. Lost a whole day because they don’t communicate and have terrible systems for service. Go to another Toyota dealership.

Came here to purchase a Toyota Tacoma. Had a pretty rough experience.-The salesperson was very friendly at first, but once the negotiations started he got fairly belligerent. I walked in on him cursing me out to the other staff because I was asking for a lower price (46K) [MSRP was 41K]. Quoted me 47K (out the door), then it was 48K once finance got involved.-I ended up going the same exact truck from Mossy Toyota for 3k less than what was quoted at Norm ReevesUltimately, shop around to get the best price, but I recommend not starting here in your negotiations. Frank Toyota, Toyota of El Cajon, Mossy Toyota, and (one other I dont remember) offered much better process.

ONE STAR BECAUSE NO OPTION FOR ZERO STARS. Originally I had submitted a 5 star review but it seems that this dealership only cares about the sale and not the customer service that follows afterward. We purchased a 5 year care/maintenance plan and waited almost a month for a call before calling in ourselves to schedule our initial appointment. Norm Reeves was supposed to provide us with a rental through Enterprise and the rental provided was a large truck which my wife could not drive due to her height, had no gas whatsoever in it. Considering gas prices here in California you would think a reputable company would do more for their customers than to pass the cost onto a person like that. And to make it worse, the truck smelled like cigarettes after claiming that the vehicle was a non smoking vehicle and is sanitized after every customer. Rude customer service and no care for anything other than the sale. EXTREMELY DISAPPOINTED.

Dan was amazing! I would recommend him to all my friends and family.

I made an appointment for 10AM and wasn’t checked in until 10:49AM. All I needed was an alignment, and the Service Rep informed me that there was a free software recall update they could do too. They also did their usual multi point check. I appreciated the work and the report, but I was in the waiting area for six (6!) hours! No one came to check in with me or inform me of what was happening. I had to find my Service Rep to inquire, and each time was told it would take “x” more hours. Why make an appointment? I don’t think I’ll go to this dealership again. Six hours for an hour or so job is too much! They say they have 50 bays, and I saw technicians texting/waiting for a car to work on when I came in, but somehow my car was low priority I guess.

Denise in the service department provided exceptional service. She made coming in and getting a repair a pleasant experience. Not only did she make me feel comfortable that I was in good hands, but when I inquired about an update that she was not sure about, she consulted with a team member. This is an example of her dedication to meeting customers needs.

Great customer service. Noteworthy work from Adrian and Chris in providing detail information sales and financial department. Highly recommended for anybody looking to trade in their car an obtaining a reliable vehicle. Thank you!

We visited this dealer to look for a 2021 Tacoma TRD offroad and spoke with Vanessa over the phone first. She sounded really nice and helpful, and was honest with their inventory, price and process. We ended today with a great deal and she helped us out. Highly recommend to look for Vanessa.

BE WEARY OF SERVICE. Paid for an oil change and tire rotation, yet watched them “forget” to rotate the tires. Had I not been watching I would’ve driven off the lot paid in full for a tire rotation that never happened. I received a full refund after voicing my displeasure, but am curious as to how many people have experienced this “forgetfulness” without noticing.

I was in and out quite quickly and easily! Sal my contact with amazing! He was very nice and helpful! He kept me informed throughout the whole process and was quite honest with what I needed done and when I needed to do it! He made it a very pleasurable experience

Excellent service! This was my first time buying a car, and Adrian was very helpful and patient as I was very lost and clueless. Excellent customer service! If you decide to buy a car make sure to ask for Adrian!

Stop in to look at new cars. Drove away with a Rav4 hybrid.. great dealer!!!

Incredible service. Fast and efficient. Go see Javier! I’ve been doing business with him for years and he never lets me down! Thanks Toyota fam keep up the good work👍🏻☺️

Today,(5/12) We stopped in with no appointment at 10:30 needed 30k maintenance. Rosalina helped us out. She explained everything to us that I didnt know as well. We been here before and always had professional experiences. We feel good place to keep coming back to.

Norm Reeves Toyota is the best in the game. I’ve never had an appointment there but they’ve always been able to take care of my vehicles needs without notice. The service is exceptional and I always trust them to do an amazing, high quality job. Thank you Norm Reeves Toyota!

I highly recommend Charlie Sears at Norm Reeves Toyota. His professionalism, knowledge, friendliness and real desire to get me the best car for my needs made this the best car-buying experience I’ve ever had!I will gladly recommend him to anyone I know!Go Charlie!

I had a great experience working with the team here. Damion and Clinton both made sure I got the exact details of the car I was looking to buy and made the entire process from start to finish very easy for me. I was also very impressed with Tony who helped explain and figure out the financing. I was in good hands and am grateful to the team for making the car buying process fun, easy, and exciting!

After buying our Sienna (waiting for it to arrive was the hardest part LOL), we are so happy with our experience at Norm Reeves. Clint Hunt was the connsumate professional from the beginning of our search to us driving away today on the 4th of July. The atmosphere in this dealership is collegial, and everyone was so polite. Special thanks for Chris in finance for working with us today as well! You are a HOOT! We will definitely be back to Norm Reeves! Thank you!

Staff outside is very kind, welcoming and respectful. However, when it came to the person that assisted me Javier the assistant manager was very rude and grouchy. Failing to greet me, explain what was being done, and simply notice me. My family and I always go here and it’s a shame that the customer service seems to be on a downward trend. Honestly if it wasn’t for Denise helping me in the end and providing great service I would not consider going back to this location Norm Reeves.

My car had a message for “maintenance needed soon” so went to get my car serviced (without an appointment). I was able to get my car serviced quickly. I stayed in the waiting room and was kept updated on status which I appreciated. Needed to replace cabin air filter.

I purchased my car from Norm Reeves Toyota in 2015, had all my servicing done at their shop throughout the years and the whole time I received top notch service. 10 out of 10 for the Sales Department, Service Dept. Parts Store and Body shop.I would recommend this Toyota location to everyone in the San Diego área!

My service reps: Sal and Denise were flexible, prompt, and professional. They got my vehicle back on the road with full confidence that it will keep running until my next scheduled service. I love my Toyota!

Great customer service! Vanessa walked us through every step and was really clear on everything and got us the a better deal than what we expected.

Simple. Quick. Informative. My favorite used to be dropping off the truck and going to enjoy a beer nearby to kill time, but with how things currently are in the world it’s a bit more difficult to do that. Still had a nice experience. Really clean dealership and friendly staff.

I cant say enough about the customer service that was rendered to me during my last visit to here. First off the Service Advisor John, who helped me out, was extremely helpful and courteous. Before this visit to run a diagnostic check on my vehicle, I brought it to get the routine service done, I was really satisfied. This is why I decided to bring it back. I have decided to make this my dealer of choice to service my vehicle. I live 2 hours away and there is a dealership here that doesnt provide half the customer service as Norman Reeves does. This should say alot of me willing to drive the distance and spend the time to ensure my vehicle is taken care of!

Excellent experience, from everyone I interacted with, always respectful and trying their best to help with my lease.Hablan español.Super recommended.

So start this off that i had been looking at a 21 Tacoma Off-road MANUAL for 4 months which they are sold they day they hit the lot. I went through two other major dealerships just to be led around waiting then i got a message from Clinton Hunt aka Big Clint saying he had just what i wanted. i get there low and behold he held it for me he knew he didnt have to up sale me or talk about the features because he knew i had done all my research and it really came down to who i wanted to spend my money with.the main part why i wanted to leave this review is that Big C and the finance manager Tony Nguyen worked with me on my trade in. Which was an out of state Subaru and made it really hassle free for me. i have had the truck for about 2 months and have enjoyed it and have taken it to the norm reeves service already and they are all very quick, responsive and accountable. most dealers get a bad rap but reeves has a sales team that really is quite great!so go check them out and even if you are just looking they will do their best to get you into a new car!I couldnt be happier and Tony Nguyen took the challenge of getting me to buy the 7 year warranty, haha he won!Ask for Big Clint

I was in for a recall notice. Every step of the way was smoothe and seamless. The primary reason I continue returning to Toyota SD is Q Holt. He has been my service adviser for 20 plus years. Always friendly, extremely knowledgeable and professional.

I had a great experience here! Purchased 2 trucks in less than half a day without being pressured into anything I didn’t want. It was great! Go see Adrian he will get you want you want and need without pressure!

Came here to get my routine maintenance completed. Sal was my advisor. Greeted me and treated professionally. Very friendly guy. Will recommend him to friends and family or who ever needs to get there Toyota serviced. I gave him prior authorization to take care of some items if needed. He called back and said they weren’t needed at this time, I know I can trust him with my vehicle and what service it needs. Will definitely return and choose him as my advisor.

Ive been going here for service for a little while and that has always been a very good experience. Recently we decided to buy a new truck and the experience at Norm Reeves could not have been better. Damion Knapp was a fantastic salesman. We showed up for our appointment at 7:30 and he stayed well past closing to make sure the purchase went smoothly and all of our questions were answered. He gave us a detailed walkthrough of the trucks features, got us setup for a test drive, and had a solid answer for every question we had. Simon Haddad in the finance department also stayed late and took care of everything we needed. I really cant recommend them enough, this was one of the best vehicle purchasing experiences I have had. They will continue to be my go-to for service and now definitely my first stop for purchasing.

Service was excellent from the initial phone call to set up my appointment to the guy who welcomed me in the Service area to Representative Ms J. Herrera who assisted me at check in and check out. Please continue to send me coupons and I for sure will continue to take my vehicle to Norm Reeves Toyota. Bummer that because of the Covid19 crisis, nobody has complimentary coffee and cookies while you wait like places used to. L0L

I went in to get my brake booster repaired (which fortunately fell under warranty), and it was noted that a couple of other things needed repairs. Its no secret that dealerships are extremely expensive. Between the high percentage mark-up on parts and the high charge of labor, you almost always feel like your being taken advantage of. So when I went in for repairs and I was quoted over $1100 more than 2 months earlier for repairing the timing belt seal, I was pretty upset. I then got a callback saying they would honor the original quote, but seeing how they could juggle so much money like i had a money tree growing in my yard it didnt take away my frustration. So I called another dealership for quotes and they said they needed my VIN and they would get back to me. Since when do you need the VIN for a quote on a 2010 Prius? Do they check other dealerships to see if you have a quote elsewhere? Did Norm Reeves Toyota think I would be so happy that the brake booster fell under warranty that I would be willing to pay anything for other repairs? Since the quote for the other dealer was similar I decided stay at Norm Reeves. This could have easily been a four or five star experience but the quote shouldnt have been so different and the experience shouldnt cause a customer so much anxiety. I hope it was a misunderstanding and other customers dont have the same experience.

One of those places were they are happy to receive your service but when it comes to pick up their customer service is absolutely horrendous. When I walked in - my in and out time was 3X faster then when I went to pick up my car. I was standing waiting to be assisted yet all of the people just stared.. I mean what are you staring at when clearly I am waiting in a “line” with no one in front of me. Will be taking my service to Toyota Carlsbad Service Dept.

I went through Costco Auto Sales program. They referred me to Norm Reeves Toyota for the 2021 Highlander that we were interested in. this was a OUTSTANDING experience from start to finish. I was so impressed with the process and would recommend this dealership to anyone. it all starts with their people... We worked with Liza Abrahams to purchase our vehicle and she was simply AMAZING! this was not a typical sales transaction. we never felt pressure and always had our questions answered with no run around. Liza was on our side and not entirely focused on the dealership bottom line. Crazy right???!!! so impressed. also Sales manager [forgot name] and Finance manager Eddie Dyman were AWESOME!! I have never had a better experience at a dealership. thank you again.

Thank you to Toyota Norm Reeves for exceptional customer service. Adrian Mendoza made me feel confident and comfortable from the start, he was willing to help and answer any questions I had. The finance office and Sales manager were attentive and really helpful they did what needed to be done to make sure I left happy and with a great deal ! Thank you once again to Toyota Norm Reeves, especially Adrian Mendoza will definitely be coming back to work with him.

Sounds like they like wasting peoples time. A recall repair that should only take 1-1:30 hours, but they want my vehicle for a half a day to a full day!? I could understand if they were busy it might take longer, but I was able to schedule appointment at 8am the next day. Doesnt sound busy to me! The google info says they only half busy as they normally would be. Didnt bother taking it in cause cant be waiting for them all day!Go someplace else this is a joke of a wait time! If they cant get to a vehicle repair within an hour after dropping it off. Why the hell are you scheduling people?

I booked an appointment for Saturday morning. The service representative was very friendly and easily offered an 830am appointment . I showed up at 825am to a gigantic line that went out onto the street. I had to wait 35min to talk to a person just to turn in my car. Why didn’t they just book it at 9? I assumed it will take a few extra minutes and even up to 15min. However I ended up being late to my next appointment because of their lack of planning and I didn’t even get an acknowledgement of the delay. I don’t have to get my car serviced there and an I’m currently looking for somewhere else to go that will honor my time .

That this place has so many stars is astounding. Each time weve brought our car here, they are late for our appointment and seemingly forget about us (service takes longer that estimated). This most recent time, they were 45 minutes late to starting our 8AM appointment, and they blew past the THREE HOUR estimated service time, and I had to wait an extra hour. A $25 sorry for your trouble gift certificate is a joke. Try either hiring more people, or not taking so many appointments that you leave your customers hanging. Will not be returning. Good day.

Ask for Adrian. Friendly, professional and very helpful. The overall experience 5/5 would recommend buying your next car here.

Virginia did a great job at the collision center. I needed to get my windshield replaced and preferred Toyota do the work since my vehicle was new and there are driving assist cameras and sensors that needed to be reset with the glass replacement work. She communicated well and I was in and out the same day. Thanks

Hassle free buying experience with a good bottom line and friendly service. I was helped by Ray Putro and he couldn’t have made it any easier. Will look forward to doing business here again. And I’ll be asking for Ray when I come back!

I absolutely love my car. However be aware when buying a used car from them. They sold me a 2020 rav4 with knicks in the windshield and have done the bare minimal to help me stating that there is nothing they can do. I’m disappointed with how they’ve handled this and probably will not go back .

We visited this dealership to look for my first 2021 tacoma off road and i must say This place is amazing! really appreciated the hospitality Thank you Vanessa Vuong and Norm Reeves for the amazing experience and fun vibes! very excited about my purcahse!

Adrian was awesome and patient with us. Very well mannered young man. He was very respectful, upbeat, knowledgeable and we were very comfortable with him. I honestly expected the complete opposite being the reputation car dealerships have. Keep up the good work Adrian.

Great service right across the street from my workReceived updates on my vehicle. Found issue with a leak and fixed it. Was offered a rental cause it would take a little long then promised. Will be back again.

Thank you Sales Manager Chris Knickerbocker and General Manager Erik. Excellent experience purchasing a new Tacoma. Will definitely be back for the next one.

Although the sales associate was nice the management team played games with the pricing after we discussed it on the phone. I had a true car print out in hand that they sent me, and they wouldnt honor it.Total waste of time, and not a trust worthy dealer.

Awesome experience with the salesman Adrian Mendoza, he helped me out with outstanding customer care and went the extra mile to meet my needs. I’m absolutely happy that I chose this Toyota dealer and I specially recommend Adrian!

This place knows how to do business and theyre lucky to have Adrian! He was very attentive to my needs and he made the whole process run so smooth. When I arrived to my appointment Adrian was ready in the lot waiting with the car I wanted to test drive. He listened to all my concerns and he answered all of my questions. It felt like I received VIP service!!

Sal was fabulous! He provided a worst case estimate of the cost, depending upon the diagnosis. The real cost was considerably less. Technicians located and fixed the problem in a timely manner. I had a nasty scratch on the passenger door and Sal took it upon himself to buff them away...nice aurprise!!

Yes shortage is happening so if you have to wait then wait...weve been wanting to get a van since Sept 2020 when our 2016 Sienna was totalled by a drunk driver...fast forward to 2021...May and April we wanted to get new 2021 Sienna but we wasnt ready cuz we was paying a loan off...end of April I called Norman Reeves cuz weve had very good experience wit them on our 4 vehicles...I called and they said theyll have a new one come in June and I said yes well be ready in June...Vanessa Vuong was the sales rep I was talking to and she is very nice and communication was superior...she then called me mid May and told me they were expecting one and the color we need...went check it out and I told her yea this is exactly one we want and we really need to wait for the June arrival and she was totally cool wit that...I told her please lemme know as soon as you know more info on arrival...thru phone calls and text making sure that we get the van we want and she gets it for us...beginning June she was on vacay and I texted and she took the time to lemme know that once she gets back in the office that shell follow up with me...low and behold she did and today June 17th we got the Sienna we wanted...please dont hesitate talk to her and shell work wit you...this is our 5th vehicle at Norman Reeves and everytime we walk out wit what we want and need and customer service is always good...mahalo Vanessa for all the work you did you is and you know that my kids love this vehicle...we appreciate you and continue doin what you do best that the dealership...Aloha from us

Bad experience. I bought 2 cars in a span of a week and my dealer Louis Fiagbor had too many things to do to focus on our deal process, after getting approved for 2 cars he was constantly away, 1st car they didnt mention any optional add on for the cars, I had to go back and cancel some fees, but some expensive fees are too late to cancel. 2nd CAR THEY LOST THE KEYS right after closing the deal, they had to break into the car to find out if its even there, and it wasnt. BRAND NEW CAR WITH BENT DOOR PILLAR AND SCRATCHES ON DOOR PAINT. At this point i have to go back TWICE to the store and wait so they can fix it, its irritating that i have to suffer extra hours of waiting for someone else mistake! If you ever come to this place i suggest you avoid Louis, i asked him many questions about the car he was selling and most of the time his answer was I Dont Know. He didnt even have a plan to demonstrate the car multimedia system after everything, he just said youre free to go.

I purchased a 2021 Toyota 4runner Venture Edition from this place and both my wife and I loved the experience overall. Compared to previous dealerships weve visited from Mossy Nissan in Oceanside (well never go there again, terrible experience), Mohen Honda in Carlsbad, and Hyundai of Escondido... this was night and day different. With the other dealerships, there was a lot of back/ forth with the pricing. For this establishment, they seem to do things very different by truly honoring their customers by eliminating large markup prices. I did my research ahead of time and was so relieved to have a transparent transaction this time around. Our sales rep Damion Knapp was great. He explained how Toyotas process works differently from the other dealerships which reinforced what we had researched. Damion is straightforward and to the point and because of that, my wife initially thought he was rude. We took a family huddle and I explained the difference between this dealership compared to the others weve dealt with in the past. Due to this dealerships transparent deals and eliminating high mark up prices, it leaves little room for additional discounts. This was where my wife thought our Sales rep was initially rude. Damion is more on the serious side and again was straightforward with us and because of my research I knew he was spot on and not blowing smoke up our behinds which I could truly appreciate. Our finance officer Chris Keppel was also incredible and a pleasure to deal with. Chris was very professional yet also very funny which was nice. We always dread this part of the purchase because the FOs can be parasites honestly. Not the case at all with Chris. Our sales rep already gave Chris the heads up of what we were looking for. I was a helicopter mechanic in the marine corps and do most of the work on my vehicles and never do the maintenance package and we also stopped doing GAP insurance. Chris truly respected that and didnt push us at all into those options. He did disclaim that he had to mention the options but that he already knew we werent going to take them and moved along the process very efficiently. Overall, this was the best experience weve had due to the lack of b.s. Its unfortunate but the term you sound like a car salesman is for a reason and thats because of what most dealerships have been doing for a long time to customers in regards to shady business practices. We felt this with all of our other vehicle purchases, however, we did not feel like this at this dealership. We truly appreciate this dealerships business rules and pray other dealerships start taking this approach. Id definitely recommend this dealership for anyone looking to purchase a vehicle.

Yesterday we bought our car, and it was the best of the best, Adrian mendoza the seller really knew how to give at the point of every question and every need, a really kind honest person and dedicated to helping get the best car for my family….so if you are looking for an ideal car for you but you want your purchase to be clear and complete my 100% recommendation with Mr Adrian mendoza because it works exactly with what you have without promising anything, Working with Him was an absolute pleasure! He is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out, I would highly recommend him.ITALO & JOHANADe Oliveira santos

I am so happy with the service that Sal gave me. Without even seeing me in person I felt like I could trust him and all the repairs done to my car. Everyone was courteous who helped me when I picked up my car. Thank you so much to your service team.

I called Norm Reeves to schedule some recall work. Robert in service was incredibly helpful. He got me scheduled and completed my recall in the same day. I tried two other dealerships before Norm Reeves and called Norm Reeves because they other dealerships couldnt help for at least two weeks. I just moved to San Diego and will always have my Tacoma serviced here. Thanks to Shawn in Parts, Robert in Service, and Travis in service for making my service so simple

Vanessa Vuong sold us new Highlander and great customer service. She so nice and professional. We very happy with the car. Come see Vanessa she help you buy a car. Good deal!

Thanks for Vanessa for not make me disappointed.Professional and polite salespersonNo-pressure, didnt feel any rushed. Quick and painless — the dealership made the process easy thanks you

My family and I have purchase 3 vehicles from this location between 2019 and 2021. We have always been treated well, and the sales and finance team are great! This time Adrian Mendoza and Eddie Dyman help me with out last vehicle a beautiful Toyota Corolla. I will be sure to come back again for my next car or anyone in my family. Thank you Adrian!

I bought a brand new Tacoma, and only a couple months in the clutch went out because there was no cover put on my transmission, causing debris to get in there. The dealership said that they will not be covering it under warranty and quoted me $3,200 to fix it. After them just looking at it for a week I got that news, and another week and a half to fix it. After going back and forth with the price they agreed on $2,300 but did not follow through when it was time to pay. They tried to make me pay $2,800 and I asked to speak with the manager and was told he was not in his office. I walked over to his office, and there he was sitting in there. Very poor service with that dealership and with Toyota in general. They should have backed up their product and covered it under warranty. Put a very sour taste in my mouth with Toyota and would not recommend to anyone to get one.

The service tech I had Robert was extremely professional and courteous and told me everything that was going on and I paid under the quoted amount. It was busy but it didn’t feel rushed or that I was being pushed out.Thank y’all so much.

Showed up for my 8 am appointment at 7:45 and there were 6 cars before me with 7:30 appointments. No toyota employee in sight.Apparently the service shop doesnt even open until 8. Luckily my service was quick because I told them I was waiting at the dealer for it to be done and it was a simple safety recall.

I went to Norm Reeves Toyota for an oil change without an appointment. I was told that it might be up to 2 hours until I was done. After 1 hour I got a text message that I had not been forgotten. I was done about 15 minutes later. I’m sorry that I forgot the sweet gal’s beautiful name that helped me, she was wonderful.

Purchased a used Camry. Ask for Chris Knickerbocker. This was by far the easiest experience I have had a dealership in the past 20 years, and trust me, Ive had plenty. Liza was helpful also.

Amazing Service, very fast and comprehensive.Thank you Adrian M. for outstanding service.

I am updating my negative review after the general sales manager reached out and personally apologized for my negative experience at the dealer when I purchased a vehicle last year. It sounds like there was a serious break down in communication with the initial sales and finance person I worked with and they are no longer with that dealer. I did appreciate the effort this dealer made to reach out to me and let me know what happened with my negative experience does not in any way reflect the values of their business.