Roman is amazing. He explained things to me took the time to answer my questions and assist with my situation. While I didn’t end up getting the repairs done there (dealer recall- a whole situation) I will 100% be back (hopefully not too soon!!) for anything else I might need.Mechanics tend to get a bad rap on trying to take advantage of the customer. You will NOT get that here. Treated like a person and felt very good about the information and conversations I had I tend To ask a lot of questions and Roman was patient kind and responsive.Again 5 stars all the way around!

Joe explained repair process at each stage in getting our 94 Ford Ranger AC working after years of not working. They were timely & professional. I definitely recommend them.

Very friendly staff with great customer service. I liked that I received an email with diagnostics on vehicle directly after inspection was done. Any questions I had regarding the diagnosis were answered when I called for further clarification. Pretty affordable for the work I had done, especially since I couldn’t do the repairs myself. Fast, easy, affordable and friendly.

Will explain in detail what they intend to do when they inspect and what they find. Very kind and fair. I always get nervous bringing my car in for issues. I have brought my car in twice here and they always made us feel very comfortable and fix the issue in a timely manner.

For Smog Check. ***** 5-star rating! Inexpensive and quick. Called for an appt on a Thursday for turn in on Monday. I barely got home, when I was called to pick up my car. All of their employees are courteous and helpful - very professional business. Used this business for 16 years with no issues. Highly recommended!!!

Dear Mr. Ely,We took our car in because of the check engine light P0456 code. We were recommended by CARMAX to take our car there. From a simple google search, we found out that it was a common issue with the vehicle and a Purge Valve replacement would be the answer. We left the car at the shop for the whole day only to find out that there was nothing they could do and wouldnt be able to fix it. We were told that there was a $120 charge to tell us what we already knew. From a business standpoint it was an easy $120. From the standpoint from a customer though, it is difficult to pay for something that wasnt fixed. If a Purge Valve replacement is the most common issue, then, we should have been told up front that only the dealer could fix it because it was under a 8yr /80,000 emission warranty. We should have been sent to the dealer first, so that there would be no charge to us. We have a extended warranty through CARMAX which we paid $1750.00 for with a deductible of $50. In this case, the warranty was worthless. So not only did we pay more than the $50, but, the car wasnt fixed and the check engine light was still on. We ended up taking the car to the dealership and it took them 2.5 days to put in the part that only has a few clips to install. The job per google search only shouldve taken less than 20 minutes. In summary, we would like to warn future customers to do their homework first to avoid this issue and giving their money away. Bottom line... If an item is covered under warranty, then go straight to dealer otherwise the customer will just be donating their hard earned money.

Convoy Auto is great! Ive been using them for years. While they arent the absolute cheapest auto repair you can find - they are trustworthy, reliable, and professional. Which I think is more than worth your investment!They also offer rides to/ from if you live close by, which has been so helpful!

These guys are amazing. They completely rebuilt my last cars engine and made it even better than it was. The hours they put into it beyond what they charged had to have been enormous. Incredibly conscientious, they keep you informed every step of the way. Only one mechanic in all of San Diego was as good, in my experience, and he died. This is the only auto repair I need.

There awesome he told me it was going to be around 300$ am when I got there it was only 160$ very honest people definitely will go back

Convoy Auto Repair staff was professional and polite. My Prius air conditioner is working well again. It was repaired the same day I dropped my car. Kudos to them! 👍

Excellent first experience here. Very communicative about and thorough with their work, will definitely be returning for future maintenance!

Had a hose connection break on a Saturday, dropped it off at convoy same day and left a early bird envelope explaining what happened. They called me early in the morning to clarify what happened, they called me back an hour later with an estimate that was under my expectations (nice). I ended up getting my car back just after noon fully functioning.The only complaint I have is that, because if the location of the broken part, coolant got everywhere in the engine bay and puddled in other parts which was not cleaned up and is now still burning as I drive. Given that I only wanted/ needed the one pry replaced I’m pretty satisfied with the repair either way for the price. AAA discount included

I had the oil changed, new air filter, battery terminals cleaned, along with a diagnostic test to see what else was needed. At a 60,000 mile check up - a lot could have been done; however, I opted to take one job at a time due to expenses. Texting was great ~ as I could click on the diagnostic link to see pictures of the truck and what needed to be done. I would have liked if the prices were included on the list so I didn’t have bother them to call for pricing.

Very professional. Organized, communicative, and the place is clean (not super important, but nice).

I was having troubles with my vehicle, unexpected troubles and i called told them my problems and i was able to have my car towed and looked at. They usually only go by appointments only but they took the time out of their day to look at my car. Fixed my problem in less than 24 hours, and gave me a discount that i didn’t know i had which was even better because the cost to fix was cheaper! Will definitely be taking my car here for as long as i am in san diego.

So happy to have found a great, reliable, affordable mechanic.Highly recommend!

Always a great place and a bit less than dealerships.

Timely, straight forward. In the past I have dealt with David; he was straightforward. This time I met with Sean, and he was very professional, made every follow up phone call, and took the time to keep me posted. No surprises and accommodating to my extra concerns. Would recommend and visit again.

Thank you so much! I’m so very satisfied with the maintenance and repairs that were done to my vehicle as well as the customer service! Thank you for being so kind and honest it’s very hard to come by I will definitely be recommending you to others I come across in need of vehicle help!

I, D. Sands have employed Convoy for the last two years to service my 2004 Mustang. Without a doubt, Convoy can be relied upon to unequivocally service and maintain an automobile. I would never rely/trust another automotive service!

I’ve been going here for 9 years. These guys are awesome, never had an issue.

The best service I’ve had at a mechanic in decades. They were fast, the communication was excellent, they explained my options and told me the things that weren’t necessary to do right now, the price was right. Highly recommended.

Just so professionally run. Perfection. The price was incredible. No extras and games. I’m a lifelong customer now! Wish I had found them sooner.

After spending 645.00 still didnt have ac fixed...overcharged for labor nd the diagnostic machine worthless...such a ripe off they were voted one of the best ac repair...ya not even..beware

The shop is incredible well run and efficient. The service is always stellar. They have my highest recommendation!

I took my Impala in for an oil change. Convoy Auto did a thorough checkup. It had quite a few items failing. They showed me the problems, and prioritized them. I opted to get all the work done. I plan on keeping the car at least another 100K miles. It drives like it is brand new again! Thank you so much! These guys are honest, professional and real!

Quick and easy experience with the exception of talking with the employees. They need to work on their people skills by keeping their comments to themselves. They pretend it’s okay to say something personal humorously when it simply crosses a boundary. I will not be coming back to this place because of that.

I had my car towed to Convoy Auto Repair this week. I did not have an appointment and was worried about coordinating the towing since I was not able to go with my car and was at work. After speaking with Shawn and Joe, they were so helpful over the phone and handled processing my car and coordinating things with the tow truck driver when the car was dropped off. They kept in touch with me by phone every step of the way so I understood exactly what they were planning to do and they gave me estimated costs before proceeding. They went above and beyond. I even received a text with the a copy of the inspection attached. My experience with Convoy Auto Repair was exceptional. It made the whole process of car repair less stressful for me.

Outstanding service! We had to have some significant engine work done and everything was very professionally managed. They kept us informed on the status of the work and called with any updates and changes that they found. In all, a very pleasant experience! Thanks for your great service and care.

Diagnostic help after vehicle towed to this business. Joe was very helpful, knowledgable and professional. I would recommend this business for your auto repair needs.

CUSTOMER SERVICE 👍 They answered phone! They were courteous, convenient & efficient about car drop off & pick up.They were honest!Took car in for alignment but it had a severe issue with Rack. Knowing they could do no good with alignment they charged me nothing, wrote reasonable quote for work and called me immediately. Took it home found it exactly as reported and i was able to fix major issue myself.All my future work will definitely go to Convoy Auto Repair. Thanks Sean!

We have dealt with Convoy Auto Repair for over 6 years with 3 of our cars, and have only visited them a few times.They have proven to be better than the dealer shops and have saved us a good amount thanks to their honesty and quick thinking.

Friendly experienced mechanics. You dont find a lot of honest car techs like this anymore and will definitely be coming back

Very professional and Honest and trustworthyThey dont perform any work that is not necessary

Took my 2009 GMC pick up into Convoy Auto Repair for a check engine light, turned out to be a major engine repair. David and Joe along with the rest of their crew are very professional and knowledgeable, they went above and beyond to insure that the customer is completely satisfied with their service.I highly recommend them

Incredible service! Despite doing the work to fix the problem, they did not charge me when it was apparent that it was a much larger issue and had to go to the dealership. Really trustworthy and upstanding people!

Top notch professional work! Convoy auto repair took the time to answer all the questions i had as well as performing a stellar job! i cant say enough positive comments about my experience!

Very professional. When additional issues came up they sent pictures and explained the issue. All the problems were solved in a timely manner. My go to guys for stuff I cant (or wont) do myself!

Dodge V8 truck steering wheel wouldn’t turn any longer fluid all over the place. Whole hose, thread blown out had to be replaced. Finished repairs quickly, kept me notified with text notifications with details & pics from start to finish.Fair pricing. Left it Friday night lbefore closing picked up Monday which was their next open business day. Awesome!! Sean and Clay were amazing ⭐️ ⭐️ ⭐️ ⭐️⭐️

Omg I love this place. They are fast. They all work together to get the job done, everyone was nice and respectful and very knowledgeable of their jobs. Ill continue to give them my business

Thank goodness Convoy Auto Repair was recommended to me! Joe went above and beyond for me in my time of need and frustration. He was able to explain everything step by step. I will definitely be coming back for all my car needs!

Awesome new approach to maintenance. CAR sent me a comprehensive inspect report, including pictures of what was wrong. Report included videos from independent sources explaining the details of the job. The report was delivered to me, for approval, before any work was conducted so I could decide what I wanted done. .This team is very professional, not afraid to explain the task, and has done quality work on several of my vehicles.

The cost of repairs were excessive as their attention to details was lacking. I had routine maintenance done on the brakes and had the clutch replaced. The clutch repair failed the first time. I had to have the car towed back as two lines on the transmission were leaking, one of them was crimped not allowing fluid to pass through it. A $1300. clutch replacement was done after spending $2000.00 on that repair only. The customer service was prompt and friendly.

Convoy Auto Repair was able to make our 2010 Volvo feel as if brand new again. Their pricing on services are extremely competitive w/the dealership and I would say that the customer service is ten times better than that we’ve received at the dealership service department. Much of our conversations were with David, he had a lot of patience in educating us through the repair process of the vehicle expressing incomparable customer care. Give them a call and they’ll take care of you as if you’ve been a customer for ages.

Excellent customer service. Definitely recommend them if you need a quick turnaround repair

My partner and I use Convoy Auto Repair for everything our cars need. Partners sister drove from Reno to visit and we realized her suspension was toast, Dave and the crew got her car in same day, and she is safe to drive home again!! They did the brakes on my sons Honda Odyssey van ( another same day job!) when they drove down from Canada!! And they looked at my Cousins car that is under warranty that the dealer never fixes so she and her attorney could argue with the dealership!!! Saving lives is what they do!!!

We have been to Convoy Auto for many years. I think this is my third car they have taken care of. I did find they were a bit more expensive. The speaker inside my passenger door. It was $80 to take off the panel. The speaker, to replace, was a whopping $400. I havent looked up how much a replacement would be but oh my goodness I was shocked. Still good work as always.

The men there were beyond professional and took care of everything that was needed all within a day, I took it in at about 9am and my van was ready and completed by 4:30 that same day. I appreciate y’all there.

Quick and reliable service! Dropped the car off with them in the morning and picked up at around 1:00. Received calls for diagnosis updates and repair results. Both times (Transmission Control Module and Battery) was a great experience.

Chose Convoy Auto Repair based on the reviews and was quite happy with the result. I needed an AC system recharge and a warning light diagnosis and they were very professional, quick, and not too expensive. Given the problems I’ve had with the Kia dealerships and their service departments I’ll plan on returning to Convoy auto for my needs.

Called them late in the afternoon one day with a major repair. They had an estimate and diagnosis before the end of the workday. Picked up the car the next day at 3 PM completed and good to go!Convoy Auto is personable and professional. Have recommended it to family and friends. 👍

They did a great job quickly getting my vehicle in and making good recommendations about services that were needed. They are pros and inspire confidence. In my case I have an older RV that needed some upkeep so their recommendations were very well received. I would recommend them.

Brought my car in for an oil change and the man was nice over the phone and told me that they could squeeze me in (which I really appreciated). When I came in, the first man at the desk was very rude and the other man ended up helping me, but also was pretty rude to me as well.They called me an hour later and told me my coil for my oil pan was broken and that it would cost $750 to repair. They had already drained my oil. So I called AAA and had them tow my car to another mechanic and they fixed the coils and did my oil change for $200.I feel like they tried to take advantage of me and were very rude and acted like I was an idiot because I was a woman. DO NOT COME HERE!

Convoy Auto Repair took me in promptly on an emergency basis when my car had a major issue and I was over 50 miles from my home in Temecula. They were professional, thorough, and helpful. Recommended.Not sure why it initially showed a 1-star review, as that doesnt at all reflect my experience. I have edited the review to show 5 stars. Thanks for taking care of me in my hour of need!

Im very pleased with the repair done to my Toyota Tundra. I had a issue with the starter. Called up Shawn and explained to him my problem. He got me in and out of his shop in a little over a hour and a half. No appointment necessary. Im very pleased with the level of service. Thanks Shawn and Mark.

Professional and courteous staff, finished work in time promised while maintaining health standards.

Great workers! They had my van ready JUST in time for the Holidays! Theyd only had it for a day or two as well.

Honest snd fair repair

Joe and the mechanics are very knowledgable. Convoy auto is very advanced in terms of customer care, even giving the customer a link to a thorough overview of the condition of the car and the present issues. This can be viewed before deciding on what you agree to have repaired, with pictures of any damages included. I really appreciate that!

This place is very honest which is the most important thing to me! Went in for an expensive water pump replacement which was diagnosed by me and convoy auto repair found out it was only the thermostat was leaking. It saved us money and made us very happy! Looking forward to doing business with this place in the future!

Quick and easy to schedule an appointment online which wonderful. It. Can be difficult some days to actual call . Mr Ely is very professional.This repair I need it done I thought would take an entire day but the gentlemen at Convoy Auto had me back on the round in just a few hours. I’m so happy and I really be returning for all my auto needs. Thank you Mr Ely and crew!

Excellent price and quality. My car went in Monday after 5:00pm and was finished with a new alternator the next morning by 11:00 am. Outstanding customer service! I will definitely be using them for my car services. I only regret not finding this place sooner.

I feel like my car is in good hands with the guys at Convoy Auto Repair. As a female who knows very little about cars, it can be very daunting to go to a new mechanic. I have been a few times now to this mechanic and I can finally say that I trust them and the work they do. They have always been very professional, accommodating and patient with me (I have a lot of questions and sometimes need some reassurance lol). I am very loyal to a mechanic once I feel I can trust them. My mechanic of 15 years recently passed away and I have since visited a couple mechanics. I think I have found my new mechanic:)

Professional staff and quality service at a great price! Very trustworthy... identifying the required maintenance and providing options on others. No gimmicks here!Joe and Shawn are phenomenal and the technicians are top notch! Was able to get the maintenance completed the same day. Most importantly, they do quality work and stand behind it. Convoy Auto Repair is my go to auto maintenance center.

I arrived early and was welcomed, so I left early and made it to an unexpected appointment!

I’ve been taking all of my vehicles here for years. The service is great and I know that I can trust them.

As always, Dave and his team perform to the highest degree! As long as there is Convoy Auto my family and friends will rest easy knowing their equipment is well serviced!

Absolutely so quick and precise, David is easy about everything. I have never felt so taken care or with my car in goof hands and an honest price.

I found an absolute gem of an auto repair place! They are kind and friendly. They made me feel welcome! They got the job done quick with just the amount they estimated. Half the amount the dealer would have charged. Shawn is awesome! I would absolutely recommend them! Thank you for all your hard work guys!!! 🙂

Charge too much for a simple fix. Just put clips in the fender liner. Don’t recommend this shop. Other shop has better prices

Their car pick up and delivery is extremely helpful and efficient. My pick-up happened on time and the car was back as promised. I was kept up to date on issues and sent photos of surprises they found for me to decide what I wanted before they did the work. You can definitely count of David and his team to do right by you.

Fast and friendly service

Joe and Sean are truly amazing. They start off with a great attitude. They clearly put the customer first and go well above and beyond to do whats not only best, but take it up a notch and add value to their service by exceeding expectations. They helped us with multiple repairs. Each time better than the next. Joe remembers everything!! He took care of some really helpful & thoughtful servicing issues that we had even forgotten about. Their price was fantastic! They battled the warrantee company and helped us get several discounts and additional coverages. They are the true example of customer service. A++

If you are reading this in an effort to select a auto repair facility to service or repair your vehicle pay attention to what I have to say. Convoy Auto Repair has repaired and serviced my cars for several years and I can say without hesitation they are superior in providing class A service. If its simple service or a complicated issue requiring a wide range of testing and trouble shooting you can rely on them to keep you fully informed along the way, and at the same time making their best efforts to complete the work in the shortest period of time for a fair and competitive cost. On my last visit David gave me an estimate of a little over a $1,000.00 to repair and replace a lock and entry module. In the end he was able to complete the repair for $650.00.. These guys are good.

Well run facility and up to the minute on your vehicle status!

I always have great service at Convoy Auto Repair. The staff have always been courteous and helpful. They explain in detail what services they recommend. I have also found they offer very good pricing on the services they perform and have had no issues with any repairs or services they have done on my truck. They also use a great system you can utilize to keep track of past work performed along with recommended and upcoming service reminders. Great place, very friendly, and helpful staff help take a lot of the stress away when you need work performed on your automobile.

Could not be more pleased. Took my car in because it DIED. The guys at Convoy took it right in and fixed it up. My car continued to have other issues, however, and I frustratingly took it back. They didn’t charge me one cent and when the issue continued to arise, they kept taking it back, no questions asked. Finally, my car runs like a dream and they didn’t charge me any extra. Seriously, take your car here. They’ll get any issues taken care of and won’t rip you off.

Could not be easier, Set up an appointment, they figured out the issue, told me when they would have my car back to me. Communication was 10/10. Highly recommend Convoy auto repair. *Im not a bot* *im not a fake review* fyi

Love their service and Joe was amazing! Super helpful and honest mechanics who care about their customers!

Amazing experience at Convoy Auto repair. Incredible customer service and very competitive prices. The service department was very transparent and incredibly honest. My family will continue to bring our cars here because they are honest and trustworthy.

Friendly service and competitive pricing.

I dropped into convoy Auto repair for a second quote on my vehicle. The facility was clean and safed off very well. David at the counter was very professional and courteous and after dropping off the car overnight for an evaluation they provided me an estimate that seemed reasonable, much better than the quote from the previous repairshop. The car was ready for pickup the next day. I noticed that the check engine light was on when I got home and gave them a call, they said bring it right in and well take care of it and they did car works beautifully.

Brought a vehicle in for a pre-purchase inspection They’re inspection was thorough and informative. They gave us sound, honest advice and kept us from making a decision we would regret.

Joe and Paul Thomas were committed to deliver the vehicle on time. Thank you for giving the $50.00 discount as a AAA Member client I can feel the brakes are working great and I do not hear any scratching noise when braking. Good job guys and God bless you for your good work.

From start to finish my experience with convoy auto repair was wonderful I was immediately put it is speaking to Bill on the phone he’s very personable, professional and educational at the same time. I notify them of my time constraints as far as needing my car for my job, They went above and beyond and my had my car even sooner than they had estimated. Great job great service great place I highly recommend them all and don’t let me forget to mention the affordable prices

Professional, rapid service, ready when promised. Definitely will return in the future.

Your rebuttal below is only to preserve the image of your ratings on the web.Many of the debate listed below were not verbalized or written in the printed reports.But say and write whatever it takes to maintain your family legacy and 43 year imagery, right?

Good service and on time

Very thorough and efficient service

Had work done on a 1998 Avalon. Very professional from the drop off of the car, paper work n pickup . I appreciated the way they were following suggested protocol in 6 foot distancing and sign the paperwork so there was no contact. They even provided a ride to n from while the work was being done. Very courteous.

As a woman, i rarely feel comfortable taking my car in to be serviced.Convoy Auto Repair changed my mind.I was treated with respect and was updated every step of the way. I was apprised of things that should be taken care of, but felt no pressure.Thank you and I plan to recommend this business.

I would sincerely like to thank Convoy Auto Repair for doing a thorough inspection on my 2014 Toyota Prius plug in. sadly lm in need of a AC Compressor, but they also told me that my lower ac hose was leaking. I had already was aware of the compressor because the Toyota dealership in Poway made me aware of this issue, however they missed the ac leaking hose. So even though I got bad news at least I know what needs to be fixed in order to have my vehicles AC be working in top shape. Thanks again, I highly recommend them to anyone who cares about their vehicle running in top shape!

Awesome experience! I called around 2pm for an alignment and they got me in 15 min later and finished an hour before they told me. Great quality and great service! Definitely recommend. I called around for a price quote for alignments and Convoy had the cheapest one, too!

Very professional, extremely courteous, meticulous, and thoughtful when dealing with the multitude of issues I had with my truck. It’s like a Mom & Pop shop mentality, with cutting edge technology. Shawn was outstandingly helpful with my unique circumstances and infinitely patient. If you have a problem with your vehicle, treat yourself to the gift of being pleasantly surprised, and take it to these guys.

The most remarkable service I’ve received for my vehicle!

2003 Ford Expedition misfiring; identified, fixed, and running like new. Thanks

They dont try to cheat you.I used to work on my own cars so I know enough to know when an auto repair place is being honest or trying to jack up the bill.Most of the repair places Ive gone to in the past, men have had a tendency to talk down to me because Im a woman and they assume an easy mark.Convoy Auto has always been honest with me, they tell you whats wrong and let you decide what you want to do.They will tell you what needs to be done to be safe, but they never hard sell or try to add on a bunch of extras. I also appreciate that their workers are taking classes and always trying to improve their repair skills and knowledge.

Convoy Auto Repair is honest with what your car needs and will go over things with you in order for you to make an informed plan for repairs. They have been friendly and easy to work with. I would definitely recommend them.

I was greeted by Joe and the intake was done by him on Friday morning. I got to meet Dave the service manager who was very helpful and patient on the phone several days earlier helping me schedule an appointment and getting an idea of what was going on with my vehicle. They had this wonderful man named Juan who is the shuttle driver. He is gracious, polite, professional and a great conversationalist. And a very good driver! My vehicle was fixed as promised and in the time frame quoted. I even got a little bit of a small discount for one of the repairs. Whatever you need to have fixed or maintained on your car, I would highly recommend Convoy Auto Repair. Great auto service, great prices and great customer service! Thank you! Connie

Their service was perfect. David reported the results of the inspection and the work was done quickly and the whole experiences was clear and very friendly. We will go back for any future repairs.