user
Kens Auto Center
9555 Black Mountain Rd Ste F & G, San Diego, CA 92126, United States
Appearance
Kens Auto Center

Comments
Le
Review №1

Look... go to Ken’s before going anywhere else. I was referred to Ken’s by West Automotive and that’s saying a lot. I have not looked back since. Prices are upfront, staff is friendly, shop is clean, and the mechanics do an awesome job. It’s hard to find a trustworthy Mechanic and I was blessed to find Ken’s. The owner Ken is one of kind. A truly honest guy and Brian is a Teddy Bear. Can’t get any better than that.

Ti
Review №2

We have been coming to Kens Automotive for a few years now. He has worked on 3 of our family cars. His shop and employees are always helpful and do a great job! Ken is a very nice and honest man who cares about his customers...AND he plays the oldies in his shop while you wait :-)

St
Review №3

Exceptional service! Squeezed me in last minute, turned around in 1 day, text updates of status, great rates and honest service. Highly recommend!

ra
Review №4

Your customer service was outstanding! Bryan was very professional and I received excellent top of the line customer care! I would recommend your services through my personal experience w you, to everyone I know! Thank you for making a day of which I deemed as very stressful, alot less stressful and made my day great!

T
Review №5

I am so happy that I found a good mechanic! Just moved to the area and found Kens through doing some research on mechanics near me. Ken himself was very friendly and helpful. They recommended everything I should do on my car in a non-pushy way. Just simply: this is what should be done but you don’t need to do it all today. Most places make me feel like my car will spontaneously combust if I don’t fix whatever $400 repair they suggest. Not Ken!I will definitely be going here for my future auto upkeep and repair:)

Be
Review №6

Its great to find a high quality, reasonably priced and honest auto service. I highly recommend Kens Auto Center and even sent my daughter and son-in-law there.

By
Review №7

Fixed my CRV in less than 7 hours and at a very reasonable price. Straightforward, honest and non-pushy. The car sounds great and drives great! Thank you!

Li
Review №8

I have been in search of a trusted mechanic, and Kens Auto Center was recommended to me by a close family friend. My high expectations were met. They were professional, friendly, fair, & worked diligently to get the job done. Brian who runs the frost desk was a pleasure to deal with. The Owner & The Mechanic both came out and asked me how I was doing when I got there. I was impressed with their way of conducting business. I highly recommend Kens Auto Center to anyone looking for a mechanic shop!

Sa
Review №9

I called Ken when I was broken down on the side of the road the other day. He was at my car within 10 minutes! He ran a diagnostic but couldn’t find anything conclusive that way so he helped me get my car to his shop. He then gave me a ride to my husband’s office so I could have a car. Within a few hours he had found it was just a loose electrical connection, and had fixed it for no charge! Super friendly and professional staff. I’m very impressed! Will definitely come here in the future for all my repairs. Thank you Ken and Brian!

mv
Review №10

I visited Kens auto to have an engine installed. My truck was towed in with the new engine in the bed. With engine out, the mechanic made a few suggestions of a few things that werent needed now, but would probably need attention later, based on the age of my truck, easier and cheaper labor cost now, ie: fuel filter and they poured out a lot of the transmission fluid (old). That alone saved me about $150. I dont use a repair shop often, I prefer to do my own work. I was able to talk to them and they listened to my concerns and answered my questions in language I can understand. They also didnt try and sell me things I didnt need or want . No hard sales or scare tactics Thanks and Ill be back to have my wifes a/c checked out. Gary C

Ia
Review №11

Well lets just say- just like many of you, Ive been trying to find an honest, trustworthy auto mechanic with ethics, integrity and pride in their work. As for me- Id been searching since I bought my first car MANY YEARS ago......well I finally found Kens about 7 years ago. Best Kens story; was told by another BIG COMPANY mechanic that I blew a head gasket (VERY expensive fix).....well when Ken and his crew took a look- it was just a heater box and a hose that broke...... easily saving me more than a thousand some dollars! And even more so- just see for yourself- next repair you need- just go in and see how refreshingly professional, kind, considerate and what just plane nice good people they truly are. Honesty- you owe it to yourself....I so very glad I found them!

Ke
Review №12

Great mechanics. Great service. A place you can trust to get the job done right the first time.

Ke
Review №13

Great crew, good prices, and always good work.

Ke
Review №14

I’m from Las Vegas and drove down to San Diego to purchase a 2006 Honda Accord. To be safe I searched on Google and I found Ken’s shop and he got me in right away at a very reasonable price to do a pre-purchase inspection. Needless to say they found multiple issues with the vehicle and saved me from making a $5200 mistake! Ken is extremely friendly, knowledgeable, and fantastic when it comes to customer service. I’d recommend anyone in the San Diego area to use his services.

Al
Review №15

Ive always had great service here.

Be
Review №16

Wow! I have never before had as good an experience with an auto shop!Ken and Brian are fair, honest and easy to work with. They assessed my situation via email and provided a very reasonable quote for the work they thought needed to be done.Dropped the car off and within a day they got back to us letting us know what had been misdiagnosed by the last company who looked it over, what they missed, the timeframe for fixing it and the ramifications of waiting.They did the most urgent work quickly and without incident, and honored the first quote.I will definitely go back to them - their oil change and checkup prices are on par with chains such as Firestone, but their expertise and service far outshine those guys!Thank you, Ken and Brian! You guys rock!***Update, 18 Aug 2020:***Simply the best, better than all the rest...Okay, I got carried away.Ken and crew are fabulous! Patient, kind, fast, honest, down to earth, and fairly priced.Im on my second car theyve worked on and I see no reason to go anywhere else, ever.

Ge
Review №17

Great reception service. As soon as you walk in they’re polite and professional. Price was great. They are down the street from my job. I dropped it off in the morning got a ride to work and the car was ready by lunchtime. Will definitely be going there again.

Be
Review №18

Clear prices and honest work. Fast and efficient the inspection is included in the repair of you want it done. Worked around my schedule with a newborn and held my car and extra 2 days without issue.

Le
Review №19

Kens Auto Center lives up to the hype. Im adding another 5 Star for the service center. Brian was extremely helpful. My car has a new service home. I never thought Id be adulting this hard, but here i am. I get the importance of trust in your mechanics. Thank you.

ve
Review №20

A family member recommended Kens Auto Center to me. I must say that theyre very patient and professional and the shop is very clean. I was helped immediately with a friendly and caring smile. I was skeptical about bringing my vehicle considering that I have many friends and relatives that are mechanics who normally works my vehicle but due to holiday I didnt want to inconvenience any of them ... anyways I totally would recommend this place 100% and Ill definitely be back in the future for any maintenance needs my vehicle will be needing.Thank you to everyone at Kens and happy holidays... Im a happy customer!Dec 2017Vera

Wi
Review №21

Highly Recommended

Za
Review №22

I recommend this place. Reasonably priced for the amount of time and the job my vehicle needed to extend its life. Well done 👌

Le
Review №23

My experience at Ken’s Auto Center was marvelous! Brian was very caring and thoughtful and the owner Ken was an angel by taking me to work while my car was being worked on. My car is working excellently now!

Li
Review №24

I have been taking all my family and business vehicals to Kens for twenty years. They are honest and professional and communicative. I have NEVER had a problem in 100 services.

Ja
Review №25

Wow. I can’t say enough about the service I got here. Not only did they instill complete trust from having worked on my husbands car a couple times, but my oil leak was handled AND EXPLAINED to me! He showed me the faulty oil filter I got by a cheap drive through oil change place. Then further assured me of how they triple checked the issue was handled. I will never go anywhere else again. I’ve already told all my family and friends. Great prices, great people, great service... this place is truly a gem.

Ka
Review №26

Great place to take your car. We have been going there for 15 or more years.. They are fair and honest and reasonable.Brian is the new manager there and my first impression is a good one . Of course we have always liked Ken.

Le
Review №27

If you are in need of an auto mechanic you should seriously consider giving Kens Auto Center your business. After receiving quotes from several dealership service centers, I called Kens Auto Center to discuss the cost of routine maintenance for my 2015 Volkswagen Tiguan. Ken and his staff are true professionals and took the time to answer all of my questions. Thankfully, I made the wise decision to bring my SUV to Ken! Kens Auto Center thoroughly inspected my SUV and only charged me for maintenance that was necessary. Had I taken my SUV to a dealership service shop, I would have paid hundreds of dollars more for maintenance that did not need to be completed at that time. If Kens Auto Center tells you something needs to be done on your vehicle you can rest assured they are telling the truth!!! Thank you Ken for your honesty and integrity!

Em
Review №28

We take all of our cars here, and Brian and Ken are very honest and helpful with decisions and how to save me money. I appreciate being able to count on their expertise and advice without worrying about being taken advantage of.

Ch
Review №29

I have taken my car here a bunch and received quick service. I know they are not the cheapest, but they just recently quoted me $330 in labor for an alternator change that I brought my own part to.... it does not take over 3 hours to change an alternator. Definitely makes me question the other bills that I have received.

Ro
Review №30

This shop did a great on an oil change and a couple of other small items, as well as a health assessment for my 2010 Camry. Fast and courteous!

An
Review №31

Kens is truly a place I can trust. Reasonably priced, and everybody there is so kind. The work is done promptly, and Im glad I found a local mechanic shop in San Diego that I can rely on!

Jo
Review №32

Bryan and his team were fantastic. Kept me informed and did a great job on my Companys Ford Ranger

Ke
Review №33

Honest, efficient and clear about the needs of my vehicle. I did not feel like a number, and I did not feel like I was paying for things that were not wrong with my vehicle like I did at the dealership. Excellent experience.

Sh
Review №34

They saved our lives. We thought we were having transmission troubles as we had never pulled trailer with our Tahoe through the 110° desert. They assured us that were were safe, out transmission was sound and had no worries. This place has been there for a few decades and have always been one of our go to places when we lived there.

Am
Review №35

Had great service. Took me right in as a walk in and got my work done by 1pm same day. Even did military discount! Thank you

Ev
Review №36

Had a free winter check up. And, it was a great experience. It was done in the time they projected and NO attempt to sell me repairs was made. Restored my dipping confidence in this shop. Thanks.

Sa
Review №37

Ken is honest and a straight shooter when it comes to running his shop. Hard to find a kind and trustworthy shop nowadays, but glad I did.

Ga
Review №38

Serive and customer service was amazing. The turn around time was awesome.

sc
Review №39

Very reasonable prices. Fastest service. Did what I asked them to do nothing else.

Ra
Review №40

Cant say enough about the honesty and integrity of these folks. Had a major repair done well under what the Dealer quoted AND had a used car inspection done prior to buying my son a car for college. Appreciate these folks big time. Thanks Ken and Sean!

Jo
Review №41

If I could give less than one I would. This place sucks. They wouldnt even take our car for a temperature sensor fault that was causing the car not to pass smog, citing liability reasons. What BS. Give your car needs business to someone more deserving.

Je
Review №42

Is there such a thing as honest auto mechanics? Yes! Ken Auto Center, is one of a kind.

Mr
Review №43

Thanks to Kens, I was able to get my old corolla up and running again. They took time and effort into getting the job done no matter how long or laborious the process was. Id trust them tp do it again.

Ke
Review №44

I have been going to Kens Auto for about 5 years.He and his staff do a great job!!He is very helpful, knowledgable, honest and doesnt sell me things I dont need.He gives me the facts about what is going on with my car and makes recommendations so I can make informed decision.I made appt for routine oil change for Tuesday and of course yesterday my oil light went off. He was able to get me in today so I would be ready for the holiday weekend.I appreciate all that he and his staff do.If you are looking for a great auto shop check his shop out.

Gi
Review №45

As always I received the best of care from Ken and the rest of the crew...thanks for your customer care and kindness😊!!!

VI
Review №46

Ken auto is great place to get your auto fixed. Knowledgeable and kind team.

Ry
Review №47

Been taking my wifes car and my car there for years. As a firefighter, I know general engine maigenmaint but when I need advanced care I go see Ken Actually, I have meet Ken and he is a nice guy. The whole staff were professional and honest. Definately appreciate them.

R
Review №48

Dropped off my car this morning at 8:00 am. Four hours later, I still havent received a call so I phoned them. The rep said the car hasnt been checked but will be soon. Called back an hour later and still nothing. Two hours later, they phoned and said they wouldnt be able to look at it due to other car repairs. Also, they wouldnt charge me and I could bring it back next week. Unbelievable! They should have been upfront with me at the beginning when I brought it in. What a wasted day. Never going back to this place again!

GD
Review №49

Overall honest straight forward good craftsmanship job they did on my SUV. When they did make a mistake they were willing to quickly correct it. So far the work they did on my SUV is solid without any issues.

Re
Review №50

Weve been taking our cars to Kens for over 5 years. We feel we can trust their service and their integrity 100%. We always recommend Kens to all of our friends and family. Its one of those rare businesses that benefits from referrals by giving the best service...

An
Review №51

Love this place. Ive been taking my vehicles there for over 10 years, I will never go anywhere else. I recommended them to everyone. Its definitely worth the drive up.

Ni
Review №52

My suburban broke down on the highway just a few miles from Kens Auto Center. I was able to limp it into his shop, but was nervous that I didnt have much of a choice of where to take it. Boy was I pleasantly surprised! Ken himself made a special effort to help me, and even offered me a ride home to Poway.I found this place by accident, but Ill be going back there on purpose in the future.

Pe
Review №53

Had an oil change done and had great service, brought car in late and still able to get by the end of the day. Would recommend

JB
Review №54

These guys are amazing, professional, great customer service, fast, and last but not least... honest, i wish I had more ☆s to give, thank you Brian and all of the guys at Kens Auto Center!!!

Ji
Review №55

My family and I have been going to Kens for over 20 years. Always reliable and honest. Whenever I have a car problem Kens is the first place, no, the ONLY place I will take my vehicles.

ca
Review №56

Nice work by honest mechanics. Wont do work that you dont need like some places.

Ka
Review №57

I took my vehicle in on a Friday for a brake inspection, there had been problems with brakes over-adjusting. Kens did some work that they thought would fix the problem, but the following Monday I noticed that the problem had not been corrected (in a most alarming way) and brought it back in.The owner (Ken) called and let me know that they noticed a defect they hadnt considered important before, and asked if they should repair it, slightly puzzled, I said yes but Ken said I would have to pay for the labor a second time. I objected to paying for more than the new parts, since this was the very problem Id already paid to have corrected, but wasnt.When I returned to pay and pick up my vehicle, Ken stated that he wouldnt guarantee that the problem had been resolved, stated that any further visit with the same issue would be fully charged, and even expressed doubts it had ever existed. I found this shocking and far less than one should expect of a reputable establishment.These people will NOT stand behind their work, and I will never go to Kens Automotive again.

Sh
Review №58

You must give Kens a try. Excellent, friendly, honest service. The only place I will take my 2000 Toyota 4Runner!

Al
Review №59

Great service will be returning

An
Review №60

Loved it. As Arnold says - Ill be back

Ch
Review №61

I brought my clunking 1997 Chrysler Sebring in for an oil change, in an effort to squeeze an extra thousand or two miles out of it. These guys did the repairs I requested, but then brought me over to my car, and said you really need to see this. They then lifted the hood and showed me that my engine was jumping out of its compartment because everything holding it in was broken. Instead of trying to hoodwink me with expensive repairs that would ultimately do nothing, they suggested I kick the bucket on this one, and retire the car. As I drove away down the freeway, I considered the advice I was given, and pulled into a dealership and bought a new car. If they hadnt given me that advice, the car would have surely broken down on the side of the freeway, as it did a couple of weeks later as I drove to its final destination. These guys are awesome!

Mr
Review №62

Great maintenance and prices

Al
Review №63

Outstanding results I will be a return customer

Ki
Review №64

Very professional mechanics! They accommodated me right away even if I didnt have an appointment.I recommend them highly for vehicle repairs.

Ma
Review №65

Great Service and quick work doneMy dad has been using these guys forever and i use them for all my car work

Me
Review №66

I mean, you never like having to repair a vehicle but if you have a problem Kens will give you an honest estimate and an honest opinion. These guys also do regular maintenance for a decent price.

Ru
Review №67

Very very expensive for 4 brake pads and 2 rotars

Da
Review №68

Scheduled maintenance and brake check and repair was done quickly.

Ri
Review №69

Very quick, reliable and very accomodating..

Ve
Review №70

A little pricy on some stuff.. But good service.

Br
Review №71

Fixed a long standing problem with my vehicle and helped me pass a smog test. I will be returning to Kens for any future repairs.

Ra
Review №72

Thank you Kens Auto Center. Best and most honest auto service.

Br
Review №73

Great mechanics you can trust!

Ma
Review №74

I trust you guys. Enough said!!

Ca
Review №75

Good honest mechanics.

ti
Review №76

Horrible service went in there for a wheel bearing and brakes and ended up being $3,000 bill that I did not approve they did not ask me they just did it

Jo
Review №77

Great service

Information
29 Photos
77 Comments
4.7 Rating
  • Address:9555 Black Mountain Rd Ste F & G, San Diego, CA 92126, United States
  • Site:http://kensautocenter.com/
  • Phone:+1 858-578-8200
Categories
  • Auto electrical service
  • Auto repair shop
  • Brake shop
  • Engine rebuilding service
  • Transmission shop
Working hours
  • Monday:7am–5:30pm
  • Tuesday:7am–5:30pm
  • Wednesday:7am–5:30pm
  • Thursday:7am–5:30pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:7am–5:30pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations