My booking was all screwed up. I was overcharged what I was quoted (~$800 instead of $650 ish. If taxes and fees add up to over $100, you should probably add that to your quote) then had $100 deposit also charged. I made calls specifically to ask if I had to make any deposit, and was told there was none. My receipt was via email so I was unaware of extra charges until I ran out of money 800 miles away. That confusion ended up leaving me stranded out of gas money until I could get help.

This was my first time visiting Brake Stop, and I was very pleased. Mr. Richard was very helpful, and the maintenance men finished the service in a timely manor. I was also able to get my SMOG Check completed……#OneStopShop.Thanks Guys

I looked at the 5 star reviews, and was convinced this was a trustworthy place to get my brakes done on my new Lexus. The gentlemen at the front desk charged me a $78.00 inspection, informed me I needed front and back rotors at a total of $961.00. I went somewhere else, they resurfaced my front rotors, the rear rotors were in need of replacement. I believe my new car, gave them the impression I had a lot of money. The total for front and rear was $537.00.

Richard was really helpful and worked with me on the price of what I needed done. Places were trying to overcharge me ($1,000 more) when Richard assured me everything would get done at a reasonable price. I’m very grateful for him and his employees. One of my calipers were seized up and instead of just ordering the prt, they worked on it so I could save some money. I will be going to them for everything I need in the future. Highly recommended

These guys are seriously the best. Theyre always so nice and so helpful. I dont want to go anywhere else!!

I have used Brake Stop for my smog checks (and car repair needs) for the past 6 years. I started using them when my car was required to be checked by a Gold Star certified shop. They are reasonably priced and always friendly. On my most recent visit Freddy was able to quickly diagnose my check engine light problem and do the repairs required for my car to pass the smog check. Richard worked with me to keep the repairs within my price range by using a remanufactured part. I highly recommend Brake Stop on Aero Drive.

Very impressed being able to review my repair estimate online, including pictures! My confidence grew after I got a second opinion on the estimate from a friend who is an automotive engineer. The team was flexible with my timeline and only recommended critical fixes. It’s great to find an honest, reputable, set of car mechanics!

It was good a little pricey but good

Friendly staff. Quick and easy 9ft uhaul van rentals.

These guys are awesome. Ive already brought two of my vehicles in to get some work done and both times they really did a great job.

Richard was very helpful and worked to find me the best deal to replace my brakes and rotors

I had them do a simple job of replacing of my Brembo front brakes/rotors on my truck and to repair a leak that I noticed coming from the rear end. Long story short, after the service they say no more leaks. After returning home, I still noticed the leak and take it back to them. Richard says, once again that they fixed something different and say there were no leak coming from the rear end. After the third time coming to them, they say no leak is coming from the rear end. Now, my wife drives to work and guess what happens, the rear end locks up. I towed it back to them and say the rear end is locked up to their surprise. Now, after four visits in a three month period and 8,000 dollars in repairs, they finally fixed my leak and replaced the rear end. Do not go to them for service on your vehicle.

Very pleased with the service i got from this place. Got my brakes fixed and sounding good as new! Will come back next time for any repairs and fixes I will encounter! I dont remember the gentlemans name but hopefully he is working next time!

Great service! I will be back again. I felt like I was taken good care of. They also have a financing for repairs ..it came in handy! Nino was very helpful. Trustworthy company!!

Great experience. They beat DCH Honda’s price for rotors and pads on my Pilot and included a brake fluid flush. Nino was a great advisor. They texted pictures of the vehicle along with what was recommended. I’ll be back.

Im here every year for smogs for our cars. Theyre fast and friendly

I think they are fair and honest. Richard and James are very nice and they take time to explain things. My car uses synthetic oil and they seem to be the least expensive around plus they usually have coupons in the monthly mailers. I highly recommend the Brake Stop on Aero Dr.

I dont know about their brake service but dont go there for Uhual rental! Uhual equipment always has 24 hours period (checked with customer service, as well as my previous experiences), but THEY ARE DIFFERENT. Employee over there wont allow to return the truck next day and give me wrong information of whenever its the second day there is a new charge. Speaking of new charge, he also select Safemove insurance FOR me, without even notifying me. Thats not what I chose when I reserved it. And this place doesnt support mobile return. If they do, they failed again to inform customer and asked me to return before they close. Anyhow just avoid them for hassle free. Wasted my time to seek for customer service.

Very nice service, was able to get my smog check done with no issues

Very friendly and customer service!! There was no wait and as soon as they found out what was wrong with my car they text me the full diagnostics test even though I just went in for my brakes. They took pictures of my brakes and rotors. Awesome work!! Great place and recommend it to anyone who is having problems with there vehicle.

I’m extremely skeptical about all auto repair shops, getting ripped off is something I can’t afford - that’s what I thought was happening when they found some issues with my rear brakes - however they provided pictures and explained to me what was going on in a way that made sense (leaking wheel cylinders, previous brake repair not done properly).I gave them the go-head - when I got my vehicle back the same day, the brakes behaved as promised - very responsive and no noise

2nd time Smog at this place in 2 years. Nino is super friendly. Both times had great service and fastest Smog at good price.

Customer service is great.

Went to get my car fixed and they quoted a ridiculous price. Then they wouldnt release me my keys. Use at your own risk!

Just a shout out to Richard for taking care of me. As a woman, you are always wondering if you getting taken advantage of.Richard was kind enough to send me pictures of what needed to be done which were new brakes and rotors. I felt comfortable and confident that the price was fair and no upcharges.

Very nice customers service! Explain everything in full detail with pictures before I agreed to the service. Than offer me coffee and a snack while I waited. Very happy! Thank you! :)

Came here last year to get my throttle fixed. When I got the final bill there was a ton of random charges that they never told me about.Today, one year and 3 days later my car broke down in the middle of the highway. The EXACT same things they fixed are what caused it to stop in the middle of the morning traffic. Because it is not under their one year warranty, they could not help me without having to run a brand new diagnostics and charge me for the same part AGAIN.I now have to pay for another throttle that never should have broken twice in one year (my car has less than 50,000 miles).Would NEVER go here again if you value your car or your wallet.

Great prices and customer service!!

Im from Texas so I wasn’t too sure which auto shop I could trust to take my vehicle until I found this small little shop. This is my “go to” spot anytime I need something done with my car or my wife’s car and we’ve returned here several times since we moved to California. The service is great and it has a good family vibe as well. They fixed my wife’s back wheel from a fault that the Dodge dealership couldn’t fix! But Brake Stop was able to fixed things right up at a very affordable and reasonable price. DEFINITELY recommend this to anyone in San Diego area! Thanks my dudes!

Technicians are inexperienced! I brought my vehicle in to get brake work and they were not professional at all. I decided to take my vehicle elsewhere and they threatened to call the police on me and ordered me to get a tow truck in order for me to get my vehicle back!

Good work and competitive pricing. However, the interaction felt like textbook scamming (coupon lure, small inspection fee included in price of service, free fixes leading to major repairs). The coupon price is a bait & switch, wherein the actual cost of repair increases 3x to 4x after committing to an $80 inspection. The $120 coupon does not apply to one of the most common cars in America so that price wasnt honored (Id like to see a list of qualifying cars). They performed a few free services worth about $25, but recommended at least $800 of repairs. I feel the total price of work I agreed to was fair, but the potential was much greater. I am unable to recommend this shop, unless you know what you need and get an estimate before committing. Use caution, they seemed to have perfected using a small cost to lead to larger costs.

Dont believe their over the phone estimate. When I asked why it cost $90 more than what I was told on the phone their response was that was a phone estimate. So basically they lied. There was nothing different from what I asked on the phone to what they did to my car - new front brakes and rotors. I couldnt really walk away because they would charge me $95 for an inspection which would be waived if I they performed the repair.Cant trust this place.Do go here if you know what you want done.

Guys did great job with my Hyundai 60K service. Great prices for any job and awesome service. That is why I’ve been coming back for almost 5 years.Thank you Richard. I’ll see you again soon for my wife’s car maintanace.

These guys are awesome real friendly an help out as much as they can to get the best results. Came in an got my KIA worked on an I was out the door in 2hrs. Thats quick for what they did.

I brought my car in for oil change and rotation and Richard assisted me and did an awesome job. I’ve been bringing my car here for years and plan on bringing it for many!The customer service is always great👍😁

I had the worst experience with this business. DO NOT COME HERE OR GET THE GROUPON! I paid a good amount to basically set me and my two cars up to be a customer for the next year but will not be returning. The Groupon clearly states it must be redeemed at the same location and it has to be used by the same person. Fine. Id be happy to use the same credit card as well.... it says NOTHING about the same car. I have two cars. Like most families do. After trying to set an appointment for my second car the front desk said the owner would not approve. It does not explicitly state anything about it having to be the same car. Your marketing team is obviously not communicating properly to Groupon and buyers and instead of making it right with the customer, I was dismissed with apathy. Unprofessional. Stay far far far away.

Price seemed high and really pushed me to get new rotors when I find out later really did not need them. Otherwise work was done well no problems at all

I’m not sure where to start.I have a 1996 Toyota 4Runner that I Offroad pretty hard. I started to do my lower ball joints by myself. I had something come up that I needed to attend to right away.Being from out of town made it a little nerve racking since I don’t have a mechanic here.I looked on here and read the reviews so I called.Richard was able to get me in within an hour (the time it took me to drive there).I had to leave then I received a call from Richard with a simple question.I knew closing time was soon so I decided to head over there. Richard and his staff were VERY professional, didn’t rush just because it was closing time, showed me the work they performed (I knew what I was looking for and they hit the nail on the head).Being VERY last minute and not an easy job, the pricing was VERY fair.I can not recommend this shop enough! I’m in town a lot and I’m going to start doing all my maintenance with them rather than seeing a mechanic in Phoenix.10/5 stars if possible!

Great service and timely

Always great customer service, answered all my questions and my car is great right now.Thank you so much guys!

I would recommend Brake Stop Aero Drive to everyone. Fair prices, knowledgeable staff, and prompt service. Richard, at the front desk, gave an excellent explanation of the problem and solution, and options to fit my budget.

This place is great the staff has great customer service and the technicians are very knowledgeable the manger and GM take time to explain repairs and work with you on price great place I will recommend to all my friends.

Richard and his team here are absolutely incredible. Love the customer service at this location. If youre in the San Diego area and have auto repair or brake replacement, go see Richard.

Very fair pricing and the best customer service. Richard and his guys were great, will be coming back and recommending this place to everyone in the future.

Awesome service, they even dropped me off and picked me back up from home while they worked on my brakepads. They also sent me an email as soon as they completed inspecting my car with a full health diagnostic of the car. These guys are very professional.

Great place felt comfortable and very knowledgable people, didnt feel like I was being scammed like most auto repair place will definitely come back again for all autorepair needs

Fantastic service. Pricey but pretty comparable to other auto shops in the area. Thanks Richard.

Richard was very helpful, brakes got done right, after inspection they send a very informative web message from Brake Stop that gives a summary of your cars condition and work needed.

Richard was very nice it took longer than I thought, pretty fair pricing good job

Great service, fair prices. Would go back.

Very friendly place ware able to pint point my car problem fast and adorable highly recommend

Great service Richard and the crew always get my truck taken care of quick and effective! My go to shop in San Diego

Good prices and trustworthy mechanic!

Great job. Richard gave detail and explanation of problem with solutions

Smog check great service in and out in 30 minutes

Quick and good service

Friendly people, good service!

Richard was great!

Great service!