I am so glad I decided to buy my new car at Red McCombs Hyundai Northwest! I had a great experience there working with Rene to find the perfect car for me, and then Max helped me with all my final paperwork. They both took their time and explained things to me thoroughly. I am so happy with my vehicle and the level of care and service I received purchasing it. I cannot speak highly enough about working with Rene to purchase a vehicle!

This dealership and every single person that was a part of our experience made us comfortable and confident in our decision to get into a new vehicle. I gave them my criteria for the deal to happen, which vehicle we were interested in and they absolutely made the magic happen. We could not be more pleased, not only with our 2022 Tucson, but with finding Red McCombs Hyundai Northwest. Even after the sale, Rene has been “Johnny on the spot” to answer questions we’ve had. Knowing they are so customer service focused even after the sale is extremely important to us! Thank you!

Great dealership with great emoloyees. Was easy to lease a new car, car came cleaned and full of gas, and had great service all around. Would recommend the dealership and Israel Fernandez to all. Will lease/buy my next vehicle from them as well. 5 stars.

Every time I bring my Sonata in to be serviced at Red McCombs Hyundai Northwest, I am always greeted by name by Gonzo who always makes sure I am taken care of. The personalized service is outstanding and I know I can trust them with my car, which is why it’s still running like new after 10 years of ownership.

Since I knew exactly what car I was coming to look at, I was in and out in two hours. Rene even let me take a lunch break while he got the vehicle fully detailed and filled her up for me. The cherry on top was his offer to order seat mats for me because the vehicle was missing them. I am so thankful for Rene and his help in buying my new car!!

Israel is the best he even filled up my tank and gave me WashTub passes! Great working with this crew. Very customer service friendly!! Thanks a lot guys

Would not recommend doing business with this dealer. Wanted to purchase a car and dealer representative said financing the car was a requirement.They mentioned any car on the lot could be purchased without financing. This was not true. We wanted to buy another vehicle on the lot already and the dealer wanted to enforce financing.This is the 2nd time myself or a family member has had a bad experience. Demand is high and inventory is low so they want to take advantage of anyone they can with specific terms that only benefit them (not even talking about price).

It was one of the best auto buying experiences I have had. Israel was a perfect sales associate. He was helpful without being overbearing and he was thoughtful about which Hyundai fit our situation. I would definitely ask for Israel when you shop for cars at Red McCombs Hyundai Northwest. The rest of the team were professional and efficient during the experience.

Do your self a favor and talk to Tom at this location. Top to bottom, was honest and courteous the entire time and made this what I feel, the best car buying experience I’ve ever had. Also want to thank Rene for following up when the Pallisades finally arrived, and Max in Finance for thoroughly going over and working additional items that make feel comfortable of what I am purchasing. Should I come back to get another Hyundai in the distant future, I will come back here again!

Just had my car serviced last weekend, and got in and out of there in record time with everything done just right! Thanks Gonzo and team a you guys are the best!

Got helped out by Raul, and It was honestly a great experience! Im a young guy and every dealership I had gone to before this one dismissed me as a sale, or just wouldnt listen at all. Raul and Ken, helped me through the entire shopping and buying process and really did a good job to make sure I was aware of everything I was getting myself into. I highly recommend this service and would definitely go back for my next car :)

Im not very pleased with our experience last week. My wife dropped the car off for a scheduled service and was talked into getting an alignment and tire balance package due to Hyundai recommendation at 12,000 miles. We currently fall under the Hyundai complimentary service, which did not cover this package and were forced to pay. Nowhere in my Hyundai service manual does it state any wheel balancing or alignment is required at 12,000 miles. In fact, it states that since tires are balanced and wheels are aligned at the factory that this service isn’t needed until tires are replaced. It seems they took advantage of my wife’s lack of vehicle service knowledge to force payment.A customer service reached out the next day and I sent him the same reply as above, but did not hear anything back regarding the manner.Leaving a star in favor for the technician that completed the work. Looks good.

Israel made the whole car buying process easy and Matt from financing was great to work with…They both are patient and actually took the time to answer any questions that I had

I have been loyal to the HYUNDAI brand since 2016 when i purchased my 2017 Elantra. 3 years later i paid it off and now the title is currently mine. Life went on and then suddenly my wife was pregnant with my soon to be first born son. I then realized it was time for another car but this time something bigger and better. For a long time the PALISADE model caught my eye and i have always wanted one. Well eventually I ended up leaving to Korea for a year tour and was able to save up enough money to finally purchase the Palisade for my wife and son. I came home and wasted no time finding the closest Hyundai dealership closest to us which was the RED MCCOMBS location. Upon arrival my family and i walked in and sure enough there was Mr. Daniel with a friendly face and positive energy and warm welcome and listened to my every word when i explained what my wife wanted. He was also very patient with my son being fussy and running all over the dealership. He decided to help and bring out a pizza for my son to eat which helped distract him while we continued to talk business. A few hours and stacks of paperwork later, we left the lot with our new 2022 HYUNDAI PALISADE. This was one of the greatest car sales experiences I have ever had. Purchasing this car was only a dream of mine before leaving my family for a year, but thanks to the RED MCCOMBS dealership and Mr Daniel, my dream is now a reality. If you are interested in purchasing a Hyundai id recommend visiting this specific location and more importantly, requesting to speak with Daniel about your purchase.

This is the second time Ive bought a used car from Hyundai Northwest. All the sales reps are friendly and patient. Today I worked with Paul Flores. He was super helpful, very patient with my 5 year old, was a great listener and had our best interest in mind. We appreciate his straight answers and his can-do attitude! Well definitely be back for future car purchases.

I went in about a month ago to have them check my brake lights that keep burning out and my turn signal keeps sticking, specifically on my dashboard. They charged me $80 and told me my tail lights were dirty and that theyd clean them and that will solve all my issues. It did not solve any of my issues. I called the next day and left 2 messages for my service advisor. Never heard from him. Here we are again. Brake lights messed up and turn signals were never fixed. This dealership is a joke. Very unhelpful.

After bringing in my car for a recall inspection, service worker Eduardo Solis was incredibly rude. I did not appreciate the way he talked to me, as he seemed to take advantage that I was a young female. It is sad people like him work in customer service departments especially when so much money is put into the cars we purchase. A complaint will definitely be filed, and I hope he learns from this experience because having a sour attitude gets you absolutely no where. However, I appreciate manager Patrick Stephen as he was incredibly kind and understanding regarding the matter.

I had never experienced a more pleasant car-buying experience! Matt demonstrated superior customer service! Also our finance agent was very helpful! All together, this team was the completely opposite of the standard impersonal, calculated dealership staff. Will recommend to all my friends and family!

I bought my car from another dealership. Had a major issue that they tried to tell me didn’t exists because they didn’t experience the same problem. After complaining about their lack of qualifications they agreed to send it to Ruben at the Hyundai dealership.Once there, it took time for them to find the problem. There was multiple theories that I was being told “could” be the problem. After a couple of days they finally figured it out and began to fix all issues. They even fixed something my original dealership worked on that failed immediately.I was so happy with Ruben and his team that I had them do other work to bring my car up to maintenance.I understand that going to the dealership is expensive but they seem to be the only ones qualified to figure out the difficult repairs. You are not paying for the location and convenience, you are paying for the experience and quality of the repairs.

Sadly, my experience was horrible. I went with my son and submitted one application. We give him permission to do one credit check it he wasn’t happy with one answer so he thought was a good idea to check many times to see I am guessing better view! Well without our permission he submitted 7 times!!! And to my son 4 times! What the heck a person need to check 7 or 4 when you have enough with 1 time only! And with who’s permission!!! I am so mad and so disappointed. Now my credit score suffered a 7 hard copies!! My credit score went down 30 points!!!Don’t recommend this place it all! Not even mention Finance Manager Martinez. Experience 0!!! If you are looking for a good service and better understanding go to Red McCombs Toyota. At least they follow and respect the costumer needs

Man I really do appreciate the help chris ken and matt did for me. i was a little worried coming in cause I dont have the best credit but im glad i did. hoping to come back in the future!

Easy, pressure-free experience. Tom (Sasan) was knowledgeable & extremely helpful. He showed us multiple cars that satisfied our requirements, guided us through their respective features, and made the process incredibly simple.

Great customer service can’t describe how happy I am with my new Palisade. Raul helped me out in every way he could to make sure I was 100% satisfied with my purchase! Loved service over all highly recommended! 🥰

Had a price of 42000 for a Palisade advertised online. I have bought many cars I never pay sticker price ..they said they had added nolitrous to the tires and other add ons I said dont want the add ons..didnt come back with counter offer..they can keep their vehicles..I went somewhere else..

I love the fact they took care of me and showed me what I wanted to see with no hassle. The place needs to be better organize but overall the salesman and manager did a great job.

The efforrt is there to try to satisfy the customer. They just need some fine tuning. The customer service experience is quick; but sometimes you need to ask for a an explanation of services. Their waiting area is small but you have access to some free coffee. And their customer shuttle service is superb and driver Mo is always courteous and on time--a big plus with me.

Red McCombs Hyundai is the best in town. Ive always had and will continue to have the relationship we always have. That sales team is above the rest and are always more than great when it comes to making sure my familys needs are taken care of. try them out and you wont be dissapointed. Sal is a great point of reference when you get there.

Always the greatest customer service and all my autos needs are met in a timely manner!!!

BAIT AND SWITCH!I have been looking for a care for my mother, a hard working nurse, and came across a vehicle on TrueCar. The vehicle seemed like a good price so I asked for an offer, which was sent to me via email yesterday night with an expiration date of 3/23/2021. I call this morning to make a appointment to purchase the vehicle and I drive from Corpus Christi to San Antonio on my day off today. I arrive and test drive the vehicle and ask to get the paperwork ready. When sales associate Joseph Hunter Lee brings me the bill the price of the car is now $2000 more than the offer I was given by email. I show him the offer I was already given and what I drove up for and he says he cant sell the car to me at that price. I ask to speak to his sales manager. Sales Manager Michael Esteves comes in and tells me the offer was incorrect and when I show them that the offer says it comes straight from RedMcCombs he blames it on a third party and proceeds to offer me the vehicle at only $1000 over the offer I had first received. I say I want to speak to his manager. General Sales Manager Matthew Siudy comes in and says that he doesnt have to sell me a car or honor the offer and that he can change the price whenever he wants. This was a total bait and switch, DO NOT DO BUSINESS WITH RedMcCombs

As always 110% satisfied. From the customer service, Eddie, to notifying me as to what needs and/or should be done, to getting it done quickly and efficiently for a reasonable cost Red McCombs Hyundai NW always satisfies and goes above and beyond!

Had a great experience with Red McCombs Hyundai. Paul Flores goes the extra mile to make sure his clients are satisfied with their purchase. He is very professional and I did not feel pressured. Great customer service and very knowledgeable. If you are looking to purchase or lease your next vehicle, I highly recommend this dealership and Mr. Flores.

The Service Department fails time and time again. Customer Service is NOT important to them.Took two weeks to get an appointment for an Oil Change...Two hour wait time for a 7 minute job. An additional 15 minutes for the Service Advisor to close out paper work (Interestingly enough, three advisors greeted me upon my arrival...yet took ten minutes before anyone offered any help). Completely unacceptable. Take your business elsewhere.

Second great experience here at Hyundai Northwest. Came by to see if they can trade in my Kona for a bigger SUV and Israel was very helpful from the day before when I called to when I walked in. Definitely recommend

We worked with Paul Flores. He’s been working with us for months. I waited for my husband to come back from military trainings and he was patient with us and worked at our pace. He went above and beyond to meet our needs and definitely don’t regret coming back to this location to purchase our second Hyundai and being able to work with him specifically! We also worked with a man in finance who was great with the information and providing docs. Both very professional.This experience was way better than the last car purchase at this location back in 2016. Paul really isn’t pushy like other salesmen have been in other locations, and most definitely knows his products. I would recommend you ask for him even if you’re just wanting to browse or test drive. Paul does great following up too!

What an awful experience 😢 We bought a 2016 Nissan Versa from them this month. It has broke down three times now with serious problems (alternator, serpentine belt, battery, spark plugs, CVT flush etc). They told us that it passed all inspections. We’ve gotten to drive it less than a week in the past month. We’ve had to have it towed three times. We’ve asked them for help. They refused to do anything. The car had a cracked windshield when you we purchased it. They replaced the windshield. And the seal is popping out on both sides. Now we have to bring it in again and have them fix it. I have called and called and called them. They do not return calls. When I finally get someone to talk to me, they say they will talk with someone else and call me back. They do not call back. Our car still has the temporary plates. What a bummer to buy a car that is in bad mechanical condition. Red McCombs do not stand behind their cars that they sell. They do not care that I was stranded on the side of the road with my elderly father-in-law in the heat without air-conditioning. They only seem to care that they sold the car. Besides what we put down on the car and paid for the car, we are out another couple of thousand dollars. We did purchase the extended warranty. However most of what needed done is not covered under the warranty. Be aware that you might be buying a lemon if you purchase here. We were told the car was in good condition. We found out the car was not in good condition. We did test drive the car. It had a little squeal in the belt. I asked them to fix it. They said it was fine. It still squealed. I asked them again to fix it. They said there was nothing wrong with it and to put some grease on it and it won’t squeal. Otherwise the car seemed to be in fine shape. When I asked about the inspection, they said they do a 12 point inspection and not a 17 point inspection. This car passed that inspection.We are very disappointed in purchasing this car from this dealership. As of today, this car is still at a Nissan dealer in the service shop being repaired. At a minimum, we think they should have helped with a rental car, some of the repairs, or at least returned phone calls and taken care of their customer.

Extremely happy with the service provided at our Red Mccombs Hyundai Northwest!! Gonzo was an exceptional Service Advisor and well always have him help us when our car needs some servicing!!

Hunter was absolutely fabulous in helping me out. A great company with great employees if you’re looking to work with them I highly recommend it!

Mr Paul Flores was an exceptional salesman and went above and beyond to ensure a smooth transaction!! From picking me and my wife up to get to the dealership, to making sure we got the best price and interest rate, Paul was the A1 salesman of the year and I applaud him and the entire staff at Red McCombs Hyundai!! 👍👍

Great experience. Bought my first car on my own and they made it really easy. Love the people in the service center

If youre in the market for a new or used vehicle, come check out red McCombs NW ! Paul Flores Made sure i had the best car buying experience ever! Their awesome credit approval process was fast and easy. Highly recommend.

After visiting several dealerships working with several car salesmen that wanted to stick me in a car that THEY wanted to stick me in, I ended up in the hands of Rene DeLa Rosa at Hyundai Northwest. He not only LISTENED to everything that I wanted, but he made it happen. I was pretty much told by a manager at ANOTHER dealership that I had champagne taste with a beer budget and it was impossible. Told me I should be more open to something I wasnt looking for with a higher down payment and $400 payments.So glad I knew better and went to Rene. Now Im in that fancy car with the leather seats, sunroof, low monthly payment that I wanted. Couldnt be happier that I was led to Rene that day. Ive worked sales before and the reason why I was so successful is because I always LISTENED to my customer. When you listen, theyll trust you. If youre reading this and in the market for a new vehicle, please do yourself a favor and reach out to Rene De La Rosa. I promise you, you wont regret it.

I highly recommend Red Mc Combs Hyundai Northwest service department. I have been in multiple dealerships and this dealership has the best service department! I was very pleased with Mr. Patrick Stevens the service manager, who made our experience with their dealership a great one. He was very helpful in taking care of our needs with his friendly, efficient, detailed, and fast service. The ease of the whole service was exceptional along with his staff. Thank you, Mr. Stevens, for providing an outstanding service for customers!

This is the best dealership in san antonio texas ever they are so courteous kind and treat customers with the up most respect they are very efficient and fast i’ve never had a problem my personal service person JC couldn’t get my vehicle back running he’s the best in the business he deserves a big raise

Good service from advisor JC and professionalism from tech Marcus. 10/10 would recommend!

Paul was the best! He helped me find my perfect car, exactly what I wanted with the best customer service. Highly recommend going to Red McCombs Hyundai and be sure to ask for Paul!

They have the upmost amazing respectable Service Department. J.C was so patient. Always replying to my emails and answering my calls. I work a lot so being able to communicate with him was amazing. The process was smooth and he was able to get a resolution to my problem. Y’all are lucky to have an employee like him. Great team player. I give this dealership 6 stars if I could!

Tom Mandavi was most helpful in our buying process. He explained everything in good detail to us. Tom made us feel very comfortable.

We presently own 5 Hyundai Products and have dealt with Ruben for years. Ruben will advise you on what is needed on your visit/ prepare you for your future visits and has been very good at no SUPRISES -I am on a fixed income- so being prepared for my visits are important to me. The service department is very clean and the cashier always ALWAYS has a kind word for me.The Teamwork will blow you away-keep on treating me with the respect I get and I will recommend everyone I know to go see the guys at Hyundai Northwest 😊

My goodness!! Just purchased a new vehicle and the service I recieved from everyone there was outstanding!! You will have me as a loyal customer for all my future buys!! Thank you everyone for the best customer service around!!!

JC was great helping an out of state person, me, from getting my car there, to diagnosing the issue, to repairs, to pick up. Great Place, great people.

Paul Flores helped us to find a vehicle that suited our needs. He was friendly and professional and made the process easy.

Very stress free experience with the help of Shane. He helped us find the perfect vehicle . He was extremely helpful and professional.

I would never ever do business with these guys again. Misrepresentations throughout the entire sale process and exceptionally smart a$$ service with the Sales Manager. Id totally go to Superior Hyundai anytime over these fools and called the Superior guys to let them know that.

Stereotypical dealership. Unless you are prepared to fight on every number, I caution you to avoid, especially if you are Military.In late May, I went to this location to see about leasing their Ioniq Blue. Ernesto, the salesman, showed me nothing but disregard. He refused to answer any questions, and continually lied to my face about prices.Since I walked out, he has called me twice to try and beg me to come back and save face. Dont bother even walking in.

Shane was very helpful and made everything so fast and simple. Would definitely recommend coming here

Very good experience. Paul Flores took care of us on our purchase of our Palisade Limited and pledged to take care of our future questions and concerns after the sale. Taking care of us as customers after the sale is what its all about for us. The kids are loving this vehicle as much as we are. So incredibly full of comfort and safety features. Thank you Paul and the entire Red McCombs Team.

Chris Posada was my salesman. He went above and beyond to be sure I got a safe and reliable car. Very happy with the whole process.

We had a great experience purchasing our Tucson from our salesperson Rene Delarosa. I used the Buy Now feature on the website and Rene reached out to me the next morning. We were able to communicate throughout the day and had a done deal by the time we arrived at the dealership after work, which enabled us to be driving home in our new car about an hour later! Rene was very attentive and helpful in all aspects of the sale and vehicle delivery and I highly recommend him!

This was my best car buying experience as it was something I actually enjoyed! The customer service was crazy good as Paul Flores, who was working with me, even gave me a chick fila sandwich when he knew I was hungry. The experience is most definitely a 6 out of 5 for me!

Coming from someone that doesn’t relish in going to car lots and talking with pushy sales people I must say this experience in purchasing a vehicle with this dealership was a breath of fresh air. The salesperson that assisted me was Paul Flores, he was very direct and gave me the best deal for my vehicle when I brought it in for a trade in. To date this was the quickest and most painless process I’ve gone through and will be using then in future endeavors, couldn’t be happier with my purchase!

Great car, great people, wonderful facility, and a fair price. It met all my demands.

My experience was both good and bad. I ended up buying a new 2022 Santa Fe, which we a very happy with. But the buying process was not without some problems.First I had researched a 2021 White Santa Fe that was in their website, I asked the salesman to see the car and gave him the stock number. He said let me go check and see if it’s here. When he came back he told me that it was at the Red McCombs on 410 ( Superior) and that it was sold the day before. Okay so why is it still listed? Now a week later it is still listed on the website at Superior on 410, so I called them and gave them the same stock number and was told it was on the lot and available!! WHAT!!! I can’t believe that they lied to my face just to sell a car that was on their lot. Believe it!!Another sour thing was what they did with the offer on my two cars I traded in. I had previously gotten a offer from CarMax to buy my cars. The difference that Red McCombs offered me was just nowhere near what I was offered. I told the salesman what we were offered from CarMax and his offer was unacceptable. He said I wil be right back. He and their appraiser came back and apologized for the mistake and said he just made a mistake on the addition of the numbers. Really, I think they didn’t know I knew how much the cars were worth and would not know any better.It pays to do your research before you go and look at cars. Would I have bought the White 2021 if they told me the truth? Probably. But we are happy with the one we bought.Okay it’s time for my follow up. Since my initial buying experience we have had some things happen that required the purchase of another new or used car. Just let me say that at first there was some doubt if I would give this dealership another opportunity. After several conversations with Matthew ( GSM) I decided to purchase another car from the dealership. This experience has been nothing but great. Rene our salesman has done everything possible to get us into another car. But despite all the efforts to find me a car, through no fault of the dealership they just didn’t have the color or features we were looking for. The dealerships inventories are just not what they use to be due to the chip shortage etc.We did locate the the model and color at another dealership and was very sorry Northwest Hyundai didn’t have the one we wanted. The staff will do everything they can to please you, I highly recommend this dealership.

Hunter was great, knows his way around cars, and goes out of his way to make sure you get the best deal possible.

I just have to say I had a great experience buying a car from Jordan Wyble. He made it so easy, I was able to call and ask so many question and he answered them all. He even delivered my car to me when it came in.

I recently purchased a brand new 2020 Hyundai Elantra at this dealership and I couldnt be happier. Paul Flores was very patient and helpful throughout the whole process. He made it easy, painless, and quick and I got an amazing offer. This is my second vehicle purchased through him and every time its a great experience. I always recommend family and friends to this dealership.

My husband and I bought a vehicle with Paul Flores. He was great! Made the process super easy and painless. His customer service was 10/10! If you’re looking to buy a car here, ask for Paul!

Found the perfect car I needed! Paul Flores did a fantastic job helping me find a car. He answered every question I had. He worked with me to get what was in my budget. Highly recommend getting him as your salesman. I also liked that he checks in to see if everything is going well with the car.

Worse service ever! DO NOT PURCHASE FROM THEM!! I just recently bought a used car from engine light comes on the next day! Thinking because it has warranty if anything is wrong it will be covered, wrong!!! I just bought the vehicle in January and have been given a diagnosis of a bad catalytic converter which will cost me 3000 to be fixed. Manager will not help to get it covered under warranty! They have given me a hard time and wont budge. This is robbery and I will not sit back and allow folks to take advantage of me!!!

Parts staff is unhelpful and impolite, called to speak to general manager and no reply to voice-mail.Called Red Mccombs Corp office and no one returned the call-oblivious to serviceAVOID

Our Genesis is running Great! Thank you for the prompt and professional service.

Had a great experience buying my Palisade here this week. Hunter and Paul were great and helped me find exactly what I was looking for. The color I wanted was not available in their inventory but they checked if they had any in transit, which they did. When the vehicle arrived I received a call and a picture letting me know when it would be available. I would recommend this dealership 100% especially if you work with Hunter or Paul.

My check engine light turned on in the hill country while on vacation but tge Service Team at Red McCombs Hyundai promptly took a look and saw that it was a sensor error (my car thought it was in trouble but it wasnt) which was causing a false check engine light. Thank you for getting me in and out quickly so that I could return to my vacation and drive home safely!!! I wish I could give 100 STARS!!!!

All the warranty and service offers they throw in with a new car purchase doesnt matter if they cant take care of small things for 2 weeks out. Even for wiper arm replacement. Which means we have no car because it hasnt stopped raining for a month. Also, 119.00 for one wiper blade?? Sales experience was good but service is seriously a tragically confusing and insulting experience.

My experience with my Hyundai Sonata 2020 is exceptional. My next car would definitely be a Hyundai.

My experience is positive here. Israel was my sales guy and he is amazing. He goes above and beyond to help customers.

It has been a little over a month since we bought our 2021 Hyundai Tucson Sport. Words cant explain how great of a team helped make our first time buying a car so amazing! Our sales rep Paul was so helpful by making sure we got the car we loved and in our budget. The sales manager Matt was outstanding, he communicated with us so fast and worked with us to make sure we got the best experience. To top it off, Ken in the finance team broke down everything in great detail. Cant wait to buy my next car from this team, I highly recommend for anyone who is looking for a team who will communicate and be straight forward with them during their care buying process!!!

Second time going to this location for maintenance with two different vehicles. The first time a coil pack was replaced and I asked for an oil change. It was on the paper work to do an oil change. When I picked up my vehicle and was driving home I noticed the receipt didn’t have an oil change charge. I called and confirmed they did not do my oil change. The biggest issue for me is I don’t live close by and I work. Therefore, it doesn’t make it convenient for me to come back another day like it was suggested. That was over a year ago. So with my new Elantra my maintenance light came on for its first complimentary maintenance. Decided to schedule with them again to give benefit of doubt. Well..called and scheduled through blue link. They informed me I had two recalls, so those were scheduled with my first maintenance. I called about 1.5 hour before my appointment to see how long it would be just in case I could wait there. He informed me one of my updates would be about 1.5 hours and the other I believe 2.5 hours. I get to the service desk and then I get told my vehicle wouldn’t be ready until the next day, which I need it for work the next day. So yes I’m upset because the person I spoke to on the phone could have told me that so I could reschedule accordingly. Of course it’s Im sorry for the inconvenience. I had my fiancé follow me in my other vehicle. So now instead of wasting time and gas for one vehicle I wasted time and gas for two vehicles and my fiancé.

Loved buying my new Tucson from Red McCombs Hyundai!! Max was super helpful, friendly and not pushy. He listened to what I wanted and helped make the deal happen!! He also spent time helping me get to know the features and set up the car!! Loved everything about this sales experience.

On May 26th, I leased a Hyundai sonata car from red McCombs and traded my car. While leasing and signing documents, my friend and I have few questions, and we started asking a person named FABIAN from the finance department. He keeps on saying if you dont want, you can leave. Instead of answering my questions, moreover, he doesnt answer my question. He calls his colleagues and asks about the amounts (which we asked for in the documents unknown amount information). While signing papers, I mentioned I have to leave for another state by the end of the day. With his rude behavior, I completed signing the agreement papers. After a couple of days, I called them regarding account information for the payments. Then FABIAN mentioned I have to sign another document that he forgot to give me when I was there and said we would send papers with the overnight shipping process. I have waited for a couple of days, and I didnt receive it yet, and I made another call to speak with FABIAN he didnt respond and forwarded my need to Manager Matt.He mentioned the same thing would receive by tomorrow, but I didnt receive it. And I have been trying to reach them for the past 20 days. I didnt get a response from the Finance department FABIAN or Manager Matt.I have sent Voice mails and Emails as well. They didnt respond to me at least once after that... I learned that Both FABIAN and MATT mentioned they are not interested in talking with me, from one of their colleagues.This is entirely unacceptable, and leasing has not been completed yet, and I dont have my old car loan paid off. I WONT RECOMMEND THIS PLACE FULL OF BIASED PEOPLE.

Shane was wonderful helping us with our new vehicle. Ken made the financing portion quick and entertaining. I highly recommend this dealership.

This had to have been the easiest and most enjoyable car buying experience I have ever had. Paul Flores is your go to guy. Highly recommend..

Bought a car from Jordan Wyble, he an amazing job finding me a car at the right price. Thanks again Jordan!

I had such a great experience with Paul Flores, he was extremely helpful from beginning to end and really wanted to make sure I was getting the car I wanted not just trying to sell me a car which I really appreciated. Would definitely recommend to my friends and family.

Hunter Michael and Matt were great took care of me in a very timely manner and everything was as promised

I had called and spoken to Paul Flores on the phone. I came in for a quick view of the Genesis GV80! I loved it! Paul explained everything to me and was so extremely helpful from start to finish. I’m walking out with the car I wanted. Thank you Paul! I will be back!

Go see Paul Flores for an amazing no stress vehicle purchase! Will find youre forever salesman!

Love this place their customer service is great! My husband and I went to Red Combs on 410 looking for information on vehicles since he bought his truck there a while back, they made it so easy for him while other dealerships were making it difficult for him due to his credit. I went because I was interested in looking for a future vehicle as I want to trade my suv. Lilian was so informative and helped me with anything I wanted to know about the vehicles. Will definitely be coming back for our future vehicles and recommending to friends and family!

Showed up to look at a car, nobody was at the front desk and we were ignored by salespeople when we were trying to find one. Distinctly recall one salesperson watching videos on their computer and ignoring us walking by. We came over an hour before closing. Very poor experience.

Go see Paul Flores for the most stress free buying process ever. 10 star treatment!

This is what customer service should be, all other dealerships should be modeled after this location Israel asst.sales manager and Ken in finance department made the whole experience of purchasing our 2021 palisades Limited very pleasurable. We received no haggling no going back and forth with folks in the back, they understood what we were going to pay. I thank your entire team for making this the best purchase we have made in a long time, as far as a new vehicle.Happy HolidaysKen & Regina George

Tom was knowledgeable, friendly and very responsive to all questions.

Thank you to Juan P. For all your help with our vehicle purchase! You made the buying experience so easy. Thank you for working with us and not making us ever feel pressured into anything and listening to all of our crazy requests! This is why we have purchased 3 vehicles from this dealership. If youre looking for a friendly and welcoming experience I highly recommend this dealership over and over!

We return to Red McCombs for car care because of the quality customer care and service on our vehicle.

Bought a vehicle from here in 2019. Just sold the vehicle and I have been trying to contact the finance department for a week to get my extended warranty back. All I get is transferred to a line that no one answers. And I don’t live in the area anymore, therefore I can’t go into the dealership. TERRIBLE CUSTOMER SERVICE!

From Rene in sales, to Fabian in the financing department, to Patrick in the service department... every interaction is professional, courteous and always helpful. Two cars purchased from this dealership and I drove away both times knowing I got the very best deal.

They were absolutely not professional. Charged me to tell me absolutely nothing about my car. It is dangerous how little they did to give me a piece of mind.

My husband and I just bought a Palisade from Red Mccombs Hyundai NW. We drove from Houston to San Antonio to purchase my SUV and Paul made it so easy. We found the car online and he was so quick to respond when we inquired about it, giving us a breakdown in price, specs on the vehicle including pictures. Thank you Paul!

Service department at this dealership is exceptional. Sales dept was a disappointment when attempting to buy another Hyundai (vehicle has been great). This was some time ago, so hopefully its changed.

I moved to San Antonio last month and needed to get my car serviced before starting my new job. I called them and kept getting voicemail, so I left 2 messages to speak to the service person. Never heard back, but I figured I’d give them the benefit of doubt and used the chat option on the website. That person assured me that someone would contact me …. 2 weeks later and I still have not been contacted. I reached out to World Hyundai in Live Oak got through on the first try. 🤷‍♂️

I bought a Sonata and had a great experience with the Salesman Paul Flores. The wait for financing was a little long but it was due to one of the finance managers having an emergency so I cant fault them for that.