Jeff from San Antonio Mr Appliance arrived at our house promptly. He was very clean, wore booties and a glove, and knew exactly how to repair the freezer drawers which were frozen. Unfortunately, a small amount of water was still in the slides, so he had to return to dry them. They are working beautifully now. He did not charge us for the second visit. We were very satisfied with his work, his appearance, and his knowledge. Besides, he is a nice guy.

Perfect Gentleman!Worked with knowledge of appliance; gave useful suggestions to improve product performance; gave option as to how to address problem (pump not strong enough to push water ); but best of all was attentive to the work at hand, was punctual and courteous.

Trying to get my refrigerator repaired by Mr. Appliance was a fiasco. The technician said it was the control board and ordered the part. It was going to be an almost $700 fix. Came back the following week, said their supplier shipped the wrong part. Ordered it again, still the wrong part! Apparently the technician got the serial number incorrect. Finally got the correct part, installed it, and it didnt fix the problem. Now he said it was the compressor and quoted me $1700 to fix both problems! At this point, I have been without my refrigerator for over three weeks! I spoke with the manager who said theyd lower the price to $1100. While I was contemplating whether or not to authorize the work, I received a tip from a friend that Sears still services Kenmore products. I found the number and called Sears. They had all of my information in their system, said the compressor is still under warranty and the part would be free to replace with a $99 labor charge. Ultimately I found out it was never the control board and was the compressor all along. I canceled my order with Mr. Appliance and expressed my disappointment and demanded a full refund of the $330 I was required to put down on the part. Their manager said I wouldnt have to pay restocking charges on the parts but I was responsible for paying a $130 diagnostic fee. When I told them I would be filing an official complaint with the BBB, they agreed to the full refund. The guys are incompetent and dishonest and I will never use them again and will tell all my friends to stay away from them. This was the worst experience Ive ever had with a contractor. If I could give them a ZERO STAR rating, I would.

Matt came to assess my dishwasher. He was courteous, and professional. He thought he had solved the problem but unfortunately it was more extensive than we expected. I would call this business to repair any repairs I need. It was a great experience even if it ended up needing to replace the dishwasher.

Waited 30 days for a part that didnt fix the original problem. Paid 450 dollars to fix a washer that still has issues. Save you time and money. The customer service from the front office is not any better.

Technician had booties and mask on. He was quick and polite. He had confidence and encouragement about the appliance working well again. The charge was very reasonable for the professional effort and time spent.

Great personal service and knowledge of Miele appliances

Gabe with Mr. Appliance has serviced all of our Thermador appliances at least once in the Kitchen. They are all 13 years old and have started to break. Gabe has been able to fix everything. He is always on time. Courteous. Knowledgeable. Love having him come out to the house.

Daniel was efficient, courteous and professional. He took the time to explain and answered my questions.

I called Mr. Appliance out because I had a bent dishwasher door. Gabe came out and was very helpful and knowledgeable. He fixed it in less than 30 minutes. Highly recommend.

It took a week to get them to schedule an appointment. I gave them the gate code and they did not put it in their system. The morni g of appointment they turned away because they could not get in gate. When i called back tbey said the driver has left the area and could come back in a week. That would be two weeks for an appointment. Do not use them they dont care and have too much business.

We scheduled for a technician to come out and look at our dishwasher because it was not heating the water to clean the dishes and it was not drying the dishes at all. Mat was the technician they sent and he ran a cycle and told us it was operating as it should. When we told him again that it’s not even drying the dishes, his answer was it’s because we didn’t have a water softener. (What!?). He also told us that the reason it wasn’t cleaning our dishes wasn’t because it wasn’t getting hot enough, but because we were rinsing our dishes too well! He said we were supposed to just scape most of the food off and put them in the dishwasher. So he didn’t identify what the problem was but he still charged us the $99 diagnostic fee. Calling the office was no help. The lady I spoke with wanted to send another technician out. So I asked her how much experience did this Mat have that came out and was told that he had been with them for years. That did not give me any confidence in any other technician they may send so I asked to be refunded since he failed to diagnose the actual problem. Of course, she would not do that. I would never recommend this company to anyone.

I reached out MULTIPLE times to two other business, and left messages for them to contact me. Neither of them called. Finally called Mr. Appliances and was able to schedule an appointment the same day. Problem was resolved in no time at all. Will definitely be my FIRST choice next time I need an appliance repaired.

Daniel called before coming, and arrived early in the 2 hr range I was given. I was so pleasantly surprised that he was able to fix our microwave! He diligently assessed the appliance and ultimately found the cause of the issue. He fixed it and we were on our way! All in all I was very pleased with the experience. Masks and booties included!

My husband works for this amazing company! They are very thoughtful helpful and always there for you! There is no other appliance company like Mr. Appliance!

San antonio business. Did not service the 78222 zip code area. I guess we are not north enough. Lol funny but oh well.

Gave was excellent he checker it all out, explained to me clearly and had a well written estimate ready. He then set up delivery of parts and a date to install. Receipts were ready and he was off. He was extremely efficient and tidy.

$248 per hour is a high hourly rate. Thats what I was charged to install a part that took the technician an hour to install. That charge did not include the cost for the part. Because of that high hourly rate, I will not use Mr. Appliance again.The technician did the job.

Gabe and Martin were Very Professional We would do Business with Them again They were Very Polite. Thank You

Great job and communication. I had Mr Daniel Cantrell and he was very professional. I had asked him about another issue with an appliance and he assisted me on it.... out of his job scope but really went the extra mile with the customer..... that is how a business expands and flourishes. Will use again if needed. Again Kudos for hiring Daniel.

Called and couldnt get service. I called their office located on Bandera and they wouldnt go to the Marbach area. I guess they didnt want my business.

Highly recommend - very professional, prompt and reasonable.

Theyre over priced and the technician arrived with a poor attitude. I had to talk him into a better mood and remind him his life could be much worse. Aint nobody got time for that!

Absolutely would recommend. They stuck with me and figured out what was wrong with my fridge after cooking it a total of 5 different times and only charged me for the part that solved the problem. Very punctual and communicate very well on when theyre coming. 10 out of 10.

Daniel was very friendly and helpful. He ordered a part and got the oven fixed quickly. He even changed oven light and reset time. I definitely recommend him and Mr. Appliance!

The service was extremely courteous and professional and did all he said he would do. The office staff was friendly and backed up the tech. They are now my go to repair folks for ALL problems!

When the technician could have taken the expensive route and ordered a new electronic part, instead, he fixed the original piece and its working perfectly. Thank you !

Company is a scam, their goal is to pull as much cash out of you as possible. Diagnostic fee is go-to plan coming in as they want to spend as little time as possible and come out with a benefit. Avoid this company by all means.

Super responsive and professional service! I prefer small business and independent contractors, so I was a little hesitant to use this franchise, but they came through on time and were reasonably priced. Jeff provided exceptional service.

Excellent communication regarding arrival. The technician, Gabe, was polite, organized, kept everything clean, and got the job done quickly.

Ice maker and fridge not getting cold

Setting the appointment was easy and the person I dealt with was knowledgeable and professional. As promised I received advance notice before the repairman arrived, including his picture. Mat was very professional and did a great job, and I felt the charge was very fair. We had a large wine refrigerator that was leaking (Mr. Appliance was listed on the manufacturers website) and thankfully it wasnt anything major. Mat had to contend with a lot of water and mess but he got it done and Im appreciative.

It is nice to know there are businesses out there that still understand what Customer Service is and means. I have used Mr Appliance four times now and every single time you get exactly what you expect.

Daniel was on time and quickly solved the problem with oven vent hood motor. Will definitely use this company again.

Our drawer-style Sharp microwave stopped working. Mr. Appliance not only came out quickly, they were the only company that Sharp approved that answered the phone! Good thing. They are very professional, clean, and did not give up on our issue. Still waiting to hear the final verdict (they took it back to the shop because Sharp basically gave up on them, huh??), but our technician was extremely pleasant, Covid safe in all respects, and just a good guy. Highly recommend.

Mr Appliance is the only company I want to use. Very professional and trustworthy.

Extraordinarily professional, quality service. Confronting the possibility of trying to replace a refrigerator with delivery times stretching into 2021, we were pleased to find ours was just fine with the replacement of one small part. We will certainly contact Mr. Appliance, again, should we ever be in need of appliance services.

They troubleshooted until they found the problem and fixed it!We didn’t want to replace the unit because it was an oven and microwave combination and very expensive to replace.

Scheduling service was a breeze and the technicians were punctual. The tech was able to explain the issue so I felt comfortable with the diagnosis and fix. My cooktop now works like new!

We appreciate the fantastic and on time service from our technician, Gabe. He was completely professional and did a great job keeping our washer and dryer alive. We have used Mr. Appliance before and will definitely use them again, if the need arises. We highly recommend Mr. Appliance!

Gabe called ahead to tell us when he would arrive at our house. He was polite and prepared with tools, forms, etc. He listened carefully, asked diagnostic questions and went to work to repair our cook top. The problem was solved quickly and thoroughly. The cost was appropriate for the work done and time spent. We were very satisfied and will use Mr. Appliance again if an appliance needs repair.

Friendly and knowledgeable service. I will continue to use them in the future if needed.

10/21/2020: Jeff called 15 minutes before his arrival time to let me know he was on his way. He diagnosed my problem (rotary fan) in about 10 minutes, ordered the part to be shipped to my home and returned on Monday to install the part. Quick, efficient and professional,

On time, diagnosed and fixed my ice maker

Technician did a great job, knowledgeable, and quick. Thanks!

I worked for Mr Appliance in Granada Texas yes we are the best and now I’ll be on the customer side calling y’all

Excellent. Made appointment on line. He was on time, professional and repaired quickly. Would use again.

After a glass broke in my dishwasher it started making a weird noise. Jeff came on time early in my window and cleaned the major build up and gave me helpful insight into the cause of the sound and recommendations. Good experience!

Excellent service. Highly recommend.

Very professional & I liked that they texted me a picture of the repairman as a safety feature.

Not only did I have to wait a week from the day I called to have a technician come to diagnose a problem with my refrigerator, but on the day of the appointment, the technician arrived towards the very end of the 9-hour window I had been given for the “emergency service” to be provided. What is worse, the diagnostic I received was exactly what I had diagnosed myself visually. Namely, my compressor is running, so it must be “something else.”The quote I received to repair the “something else”, or the “seal problem”, as the technician called it guessingly. (He had first said that it might be either the compressor or a “seal problem”, so I asked if the only way to fully diagnose it was by trial and error. At that time he did say that “it must be a deal problem, since the compressor is running.”)

Mr. Appliance texted and emailed me before they came, and provided a picture of technician who would be showing up at my door. They wore shoe covers, rolled out a welcome mat, and left the kitchen sink area cleaner than when they arrived. As a single working Mom, Im wary of who I allow into my home, and it is important that arrive on time. I cant say enough about the professionalism of the technician and entire company.

From the schedulers to the tech all very nice, thoughtful and professional. I will use them again. Mat and Brenda were on top of my needs. I have a 10 year old machine and I hope to get another 3-5 years out of it after this repair before I buy a new one.

Guillermo was knowledgeable, friendly, professional and gave us suggestions for how to help our refrigerator keep working at its best. He went above and beyond and provided great service.

After experiencing fraud and poor customer service with other companies, it was great to find one that was professional and on time. They were qualified and fixed our Thermador Oven. We are happy to recommend them.

Daniel was very professional and knowledgeable. Highly recommend.

I had called because my dryer stopped tumbling during drying cycle and they sent tech to my location. Matt had to replace belt and pulley and was out before I knew it. Extremely fast and reliable!!!!! Will continue to use this company for all appliance repairs in the future. For the service provided it was an exceptional call to have them to do the repairs. I had called a mobile repair service before them and it turned out to be a circus act from hell. I was skeptical to call another service but these guys totally changed the ball game to be a winner!!!!!!

8-year old LG refrigerator stopped cooling. Called Mr Appliance of San Antonio. Service tech diagnosed faulty compressor. New compressor was ordered and replaced, but had a noise/vibration problem. Follow up service call corrected the problem. I would use this company for future appliance service if required.

Very pleased with the service.

Me. Appliance is and always will be my go to!

Contacted location and spoke with individual who answered phone. I had an inspection done because I am selling our home and know the part that is needed. She advised It was 99.00 to send a technician out for a diagnosis. Ok no problem. I have the model of everything needed provided by inspector. My question was do you have the part and can I get this done by tomorrow. Again the price was not the issue. She was not able to guarantee they would but only that it needs to be diagnosed. This was not very helpful. I needed them only to stay they have the part and could get it done. Hopefully I find another company today.

Our “Mr. Appliance” was Tony. He did an awesome job installing our vent-a-hood and changing out a fan switch. He was very friendly yet professional. Did quality work efficiently.

Mr. Appliance came out for a warranty repair on my dishwasher. The handle on the door was coming off.Matt fixed as it just needed the screws tightened. We thought it was more serious since we just had it installed in January 2021.

They did a great job on our refrigerator. We will diffidently use they for any of our appliance repairs. Good quality work, very professional, very punctual.

All around great service! Making an appointment was easy and I really appreciated the text updates I received throughout the day, in regards to my appointment window timeframe. Peter was informative, friendly, and took the time to help us with all of our appliance issues, even though late in the afternoon. I would highly recommend Mr. Appliance.

I believe my guy Matt knew what he was up against with our new and old appliances! We are going to see him again in two days! 💜

Had the parts we needed and we were out the door

They came out to my home on time. They fixed only what needed to be fixed. They made two trips to fix the problem and only charged for one trip. I will use this company again for any appliance repair needs. This is a good Team to work with.

Jeff our technician was knowledgable and worked with us to find alternative solutions to repair our microwave. He was courteous and thorough in his explanations. I would recommend Mr. Appliance for all homeowners needing repair service to their appliances.

The first appointment the repair person was rude and unprofessional. Appointment 2 was a different worker who didnt bother to diagnose the problem, just replaced a part and told me to call if its still broken; It was. 3rd appointment no call no show. Had to call sears to get someone else.

Super professional. Went the extra distance to find parts for an older model appliance. Flexible to meet my schedule. Will always call them for appliance needs.

GO WITH ANOTHER COMPANY!! They have a diagnostic fee of $99, and they charge this whether they can diagnose the problem or not. Technician basically said to replace the parts he thinks don’t work, and it was so expensive, we didn’t know it was going to fix it or not. SCAM!

Ray and Norma are great. They work hard to give the absolute best service possible. They have taken care of our house for years and I have always been very pleased.

Technician replaced ice maker etc. very efficient.However about an hour later I still have NO ice and the ice maker makes a clicking noise.Called mr care was told I’d get a call back or technician and nobody has contacted me me.I gave 5 stars on survey but now dropping it to one star. No follow up

Called them when my dryer stopped working properly. They came out the same day to diagnose the problem, then came back two days later to install the new part. Friendly, professional, quick service. Hopefully won’t need their services again soon, but if I do, I won’t hesitate to call them back or recommend them to anyone!

We had them come and look at our dishwasher and stove. I knew the diagnostic fee and had every intention of letting them do the repairs in which it would’ve been waived. They gave me an estimate of 450 dollars for each appliance. The parts are found online (with warranty) for only 100 meaning they were going to charge 350 for labor. I called to complain feeling that this quote was unfair Considering you can buy an entire dishwasher for that price. I asked if they would discount the diagnostic fee considering it wasn’t even worth repairing and they refused to help in any way. They should have some type of discount if they find your appliance “un-repairable”. Total ripoff and unfair estimate gouge!

Although you were unable to get the part we needed for our dishwasher, we appreciated your honestly. If the first company would have been honest, we would have saved a lot of money and heartbreak and purchased a new dishwasher right away. We will call you again and refer you to friends and family.

We use them for all our appliance repair needs and they never disappoint!

I’m giving this a 4 star because you have helped me before but I feel like 3 star right now. After getting the poet back on plus a cleaning and new filter, we still have no ice! You have replaced the entire condenser not long ago so I’m not sure what more can be done. I’m sad because by now, I feel I could have bought a new one and this unit is not old.

Prompt-professional- knowledgeable. -would recommend to anyone needing appliance repair

Made an appointment for Friday, took the day off work, and because of the Labor Day holiday on Monday their technicians decided not to come to work so they had to reschedule. I decided to cancel, you cant trust a company with unreliable employees.

Great experience! Quick to respond and owners take pride in delivering outstanding service. Would use again!

Excellent and on time. Quick diagnosis of the problem.

Mr. Rip Off would be a better name for this lousy excuse for a company. The ice maker on my refrigerator broke and we unfortunately called these bungling buffoons in March. A part needed to be ordered. Over the course of two months, we never got the part; rather, we got excuses like: the part is back ordered; our supplier ordered the wrong part; andwe got a new supplier, but the part is back ordered.As any reasonable person might have, we cancelled our work order and now have been working for 6 weeks on getting a refund. Yup. 6 weeks of lies. I just called. Paul or Ray are always out of the office or out to lunch. I will call daily and update when I can.In the meantime, if you are in a charitable mood and love giving money away as well as good storytelling from the receptionist, call this place. Otherwise, call a more respectable and reputable business. As an aside, why is zero stars not an option for this wretched place where customer service went to die?

Terrible...NEVER, Never use them.My husband had a professional relationship with the owner and that did not help. We contacted them to do a repair on our dishwasher in late Oct.1. Told them not to show up on 10/31. They did. So we allowed him in.2. Sam said it needed a new mother board and gave him a $200 deposit, would be out on 11/6.3. No one contacted us on 11/6. Called on 11/7 and left message. NO response.4. Called 11/8. Brenda said it was on the notes for 11/6 but scheduled for 11/13? Part was not in yet so now scheduled for 11/10.5. On 11/10 said would be out by 2, but did not show up til after 4.6. Heres the worse part. That tech, Ray pulled out the dishwasher and found it was a POWER CORD that was under recall. First tech did not even check the electrical connection!!!7. So that took 2 more weeks to get the cord.8. My husband then connected with the owner, Paul, to get a refund. We did not get the refund until 12/27. I had to go physically down to pick up a check.They stated that they could not refund to our credit card company???PLEASE, DO NOT USE THIS COMPANY

QUICK RESPONSE, COURTEOUS SERVICE, COMPETENT AND HONEST. I HAVE USED MR. APPLIANCE ON AT LEAST THREE OCCASIONS AND HAVE ALWAYS BEEN HAPPY I DID.

Im handy and knowledgeable with repairing appliances but was busy with work so thought Id just let a pro handle it. This companys repairman quoted over $300 for replacing dishwasher drain pump, which is total BS. I found the part needed for my dishwasher for $26.00 online. Had it repaired within 30 min. I think this company really only wants to collect the $99 service call fee so they quote high on repair parts and service so you refuse them doing the work. Then they skip away with $99 for about 30 min work. Quite a profit, there.

Dependable and trustworthy repair company. Have used multiple times.

I would strongly discourage using this company for any repairs. My microwave suddenly would not turn on, so I called this company. I was told there is a $75 charge for coming out, and that could go towards any work done. (It was actually over $80 because of tax, which was never mentioned, and I have never seen a tax on this type of charge). They quoted a fix on a microwave of over $400, and said it needed a new cavity thermal cutoff. I find it hard to believe it could possibly be that much to fix this problem, especially after looking up the cost of this part. So, I decided I would rather purchase a new microwave because it would be cheaper. They were unwilling to let me use the $80 towards the install of a new microwave.They were not looking to help us, just make a quick buck. If they are going to charge such outrages prices on coming out as well as repairs, then they should just tell people they do not repair microwaves, since it will almost always be better to just buy a new one.When a customer agrees to an upfront service call cost (especially a high one), they do it in good faith that the company will do there best to help them in anyway that they can. This company had no interest in actually helping us, they just wanted to bill us as much as possible, without actually doing anything.

Absolutely horrible. Do not return calls. Still waiting on the repair of my refrigerator. Had I not called today, I would not have known theyve now pushed it out almost another week because theyre still waiting on the part. Do you really think 2 weeks is a reasonable amount of time??? Ever heard of expediting a part/fedx? Ive had to call almost daily only to be told they would call back with an ETA. Never a callback. Ive had to follow up myself. I have to wonder if Sears carries the parts on their trucks...Ill be calling them tomorrow to find out. RIDICULOUS.

Outstanding customer service!Repaired outside grill.Very professional, on time...From now on will never use anyone else.

Very nice young man! He went above and beyond what was expected! Thank you!

Appointment made and technician punctual. He demonstrated expertise on the appliance he was working on.

Ice maker drain line was cleared - this should stop ice maker leaks

Professional and tenacious on a difficult repair.

I would recommend this company ant time and any where.

The Service representative is knowledgeable and nice. But the Company cannot provide the services for obtainIng Viking products because they havent paid their distributor. Go somewhere else.

Very good experience with this company. No hassles. Scheduled the repair online, repairman called me that morning and said hed be here within 20 minutes and he was. He introduced himself and covered his shoes when he entered. Very professional. Im just disappointed thatmy washing machine needed such a costly repair that I had to decline.I will use this company in the future and I highly recommend them.

I really wanted to be able to give this company a good review, but I dont think this situation is really salvageable. I contacted the company as they are an authorized repair agent for my Liebherr built in fridge. The receptionist was lovely on the phone, I got the appointment for the serviceman to come out to have a look at the fridge. He was on time, very nice, put covers on his shoes, etc. The repair estimate was $400, which I was fine with, and they ordered the part. Apparently. 6 weeks and numerous phone calls later, I am still waiting to hear from the parts department on the status of the part. I have been told the person in the parts department is out of the office or Im waiting for them to contact me, but they arent getting back to me from the receptionist. I get told someone will get back to me, they dont. The lack of communication is maddening. The receptionist was lovely and the repair guy who came was excellent, but the not calling back is completely unacceptable.EDIT: The day after I posted my original review, they called me to tell me the part had arrived. Apparently it had been ordered, but no one could tell me that when I called. I got the repair man out straight away. I got to pick the time that suited me and got an email the night before with a two hour window to expect the repairman. He called when he was on the way and arrived within the allotted time. Again, he was lovely to deal with. A week later, the repair appears to have worked as the fridge is working properly.Overall, there was some up and down, but I would be willing to give them another shot if I needed a repair in the future.

In Sept 2018 they came out the house to repair our dishwasher. They came back out 2 times in Oct to reinstall the dishwasher because they didnt set it accurately upon repairing it. That last 5 months and their jimmy rig job just broke again. Now, conveniently. they dont service our area. Avoid this company and their shotty work.