Gym is always dirty. Been going for a month now and I have inly seen them cleaning machines once. Majority of the time there is paper towels and sanitizer to wipe after each use on your machine but half the people dont do it. There is ALWAYS TRASH EVERYWHERE. Weights are never put back in their place either. Its quite disturbing

I visited the Park North location ONE TIME and that was enough for me. What I saw left me disgusted. Women’s bathroom/ locker room area was filthy, and I’m not talking about disposable items on the counter tops or floors, I’m talking about the overall cleanliness of this area. You can easily tell the floors have not been swept, vacuumed, or mopped for a long while. Pee stains on the floor, hair embedded into the carpets and stuck on counter tops. Obviously you cannot control the cleanliness of other people, however you can control how often you clean your establishment. I spoke with Will Saffen, the Regional Vice President, and his lack of professionalism addressing my concerns validated my understanding as to why the staff members under him are not taking responsibility or initiative in providing their members with a sanitary working space. I took photos of everything I saw at the Park North location and he basically called me a liar. I have the emails to prove it. I will be contacting the health department as well as sending emails as often aa possible to prove the lack of initiative at the various TruFit locations.

TruFit seems like a nice gym but go to literally any other location but this one. I’m new to San Antonio so unfortunately didn’t know any better and went to get a membership. Front desk pulls out all the stops to try and get me to pay for a membership right now including not giving me my drivers license back and coming outside to my car multiple times. If you enter this gym wanted to ask about memberships just be prepared to be pressured by the front desk and the young girl who signs you up.

The gym and the staff are amazing. Great equipment for any fitness goal in mind. However, some people(members) just suck. The dumbells and weights to get reracked in appropriate places, if they get reracked at all. Trash is left after they wipe down equipment. And some mindless nerf herder wants to pour fluids down the sauna heater to mAkE iT hOtTeR. But a great gym.

I recently moved from Lubbock and I was a member at TruFit there and loved it. There were so many classes, the gym was clean, and the staff was friendly. I was so excited when I saw San Antonio has a TruFit as well, but the experience is COMPLETELY different. The staff won’t acknowledge you when you walk in and the class schedule is sparse at best. I paid for the premium membership for the additional classes and on four separate occasions, the instructor never showed up and the people at the front desk weren’t even aware and basically said oh well. I wrote an email to the general manager and never received a response. Additionally, I called multiple times, left two messages, and never received a response. Save your money and go anywhere else.

I wish I could give zero stars. I went in and signed paperwork to cancel my account in May and three months later I’m still being charged. I called the club and they referred me to a corporate billing number who told me the club lost my cancellation paperwork. I called corporate EIGHT times to try and fix the situation and every single person gave me a different answer but none of them resolved the problem. The eighth time I called I was told to contact the club manager for a refund….I’ve called the club four times on four different occasions and the manager is never there and no one knows when she will be there. No one there has any idea what’s going on…I should not have to resort to calling daily to try and fix a simple problem. Looks like I’ll be calling hourly. At this point I think they’ll be charging my account indefinitely.UPDATE: Emailed the address that replied to this review and received no response. As expected. I’ve been calling the club asking for the manager for three weeks and she is still MIA. This is laughable.

Professionalism is joke! Most gave artist uses not a welcoming atmosphere. Trying to cancel and I signed paperwork cancelling yet still have been charged. Finally got a corporate number to handle it. Sanitation in locker rooms are subpar. A lot of workers need to be fired!

This place is a joke.. I have been trying to cancel my membership since last year.. I have used the gym maybe 3 times haven’t gone back.. and since I am paying $36 dollars a month to not go or use the gym at all and then they tell me that I would have to pay 100 and something dollars to cancel… so basically you pay for paper here they don’t care if you are using there gym or not.. there service from the management is very poor! They definitely need to work on helping people ESPECIALLY after they have told them plenty of times they can’t afford it anymore…

If not for me being in close proximity to this gym, the decent variety of workout equipment, and the duplicitous contract that I’m currently wrapped in, I wouldn’t be going to this gym. Saying that the sanitation in this gym is “lacking”, particularly within the bathrooms, would be a major understatement, it is grotesque as hell. However, that pales in comparison to the horrendous customer service which is what I have the biggest grievance against. This gym charges you for legitimately anything, even for things that they supposedly aren’t supposed to charge you for or sometimes, they will “accidentally” charge you for something irrelevant and nonsensical and the staff will be hesitant to issue a refund or an adequate form of compensation. Unless you’re accompanying a friend for free just for a day, I would highly recommend you skip this gym and go to any other gym that isn’t as asininical as this one or doesn’t roll you into any of these sneaky and exorbitantly overpriced contracts.

PLEASE DO NOT SIGN UP HERE!!!! This is the WORST gym I have ever been to, not because of the atmosphere or the equipment but the employees!!! One of my friends got into a car accident and he was physically unable to work out so he tried to cancel his membership. Initially they let him but then continued to charge him so he got upset and had to make a few phone calls. Apparently they had “lost his cancellation paper” which he had to pay $90 to even fill out in the first place. And to top it all one of the guys on the phone was like oh well “you have to pay till you die”. LIKE WHAT??? How could I make this up. This is the most unprofessional gym on the planet I wish they would shut down for the amount of things that I have heard about them. There’s so many other options so whatever you do do not let them convince you to sign up here all they want is their commission.

Nice equipment, its new so it should be. But whoever trains the staff and management or oversees them has done a poor job on building a positive culture here.

Clearly the Tru Fit company has some serious finance problems and are taking it out on the members accounts.I’ve tried numerous times to cancel, and they give me the run around.JR isn’t here and can’t cancel any accounts.Quan isn’t here and can’t cancel any accounts.Amber is out with a family emergency and can’t cancel any accounts.Crazy part is, I’m certain they will give the same generic response and continue to criminally charge people’s accounts.Terrible place to do business. I understand coronavirus has been hard on all businesses, but to abuse members accounts makes it impossible to say anything positive about the business or the people.

Tru fit in general has been causing me problem since day one with billing department. I try to resolve my issues but no one seem to have sense of urgency to get it fix. Then Im getting over charge and no one wants to fix. Like at this point I no longer want the membership or any services they off it was waste of money and problems that lead to more stress and depression for myself. I never experienced such poor customer service.

Damm turn on ac or fan so hot in here in stuffy I know you trying to save money40% of things are broken or not turn on here

I personally love this gym! I used to go to the Bandera location but this one is much more updated and brighter, better lighting, which gives me a good vibe. Everyone goes super hard and there’s a lot more equipment to use at this location. All the equipment is also a lot more upgraded than the Bandera location. Sauna just opened back up not too long ago and it’s amazing! I go early in the morning and it’s super clean and all machines and equipment is easily available. It’s very affordable as well. 4 stars because only thing it’s missing is a POOL & massage chairs could be better. No one really uses the new ones. The old school ones where great. Other than that, I love it here! ❤️🔥🔥🔥

The tru fit gyms are very unprofessional! From the restrooms, normal upkeep and even worse the management. They never know what they are talking about and always say they have to wait till so and so walks in( different name everytime) when you are a new to the gym immediately they try forcing personal trainers and larger memberships on you. I recently switch locations about 3 months ago and they are still awaiting my transfer stuff. Every time I walk in they say this isn’t my home gym … every day ! And everyday I have to remind them to check the notes. I just started receiving late payments which they made me pay with out any compensation because the other location didn’t transfer everything correctly. When I asked how was that my fault and why am I getting charged ? They responded “ yeah sorry you can call them and see what they can do .. did u wanna pay now ?” Not even trying to come up with an solution. 100% DOO NOT Recommend say your money and time and go some where professional.

Gym is okay, the first gym I had ever gone to. After my contract is up though Im never going back. I had a PT trainer and when I brought up canceling my sessions, was referred to the front desk. I was told putting my cancelation request that day would stop the payments. They still charged me. Went back to ask them about it. Had the front desk people point out the 30-day cancelation notice. They repeatedly told me that I just need to wait out the 30 days to stop being charged. About a week after the 30 days Im still being charged. Everytime I call or go in person they keep telling me I have to speak to a *specific* PT manager. However, everytime I tried to talk to the specific manager, front desk told me to speak to another manager. You can guess what happened when I tried to that manager, they were either busy or werent at the gym (what a coincidence). Today the same instance is happening. I was charged, I called to ask about it, was told a PT manager would help me, and now Im waiting. Ive already called my bank about the situation, and they told me to call back with how I would like to proceed with the charge on my account.

Great place to work out..gets busy but not bad. Almost 5 stars If they Wouldve had more biceps machines..other than that its good 👍

I called yesterday really frustrated because I was having issues with the Bandera location. I spoke with JR & he is AWESOME!!! He really listened to me & what was going on. He showed true professionalism & integrity. He gave me the information I needed & the steps to follow to get my issues resolved. I got a follow up phone call from him this morning to let me know the status as well.

Ladies, remember to always check the stall for toilet paper before using it. I had to use my mask once and cut the workout short, now I carry a roll in my bag at all times 😂 this gym is the worst Ive ever experienced

I love the gym. Super nice, has everything you need. Would give 5 stars but bathrooms are disgusting. Wreaks on dried up piss. The gym floor has trash everywhere. Needs some TLC or hire a cleaning crew.

PLEASE READ: if you’re considering on coming here PLEASE don’t. My sister and I had an encounter with one of the employees who harassed us and made us feel uncomfortable. I sent an email to the GM named JR I believe but he never responded. I had to call a week later and he defended his employee. He also stated that we didn’t feel harassed. NO ONE has the right to say how you felt or didn’t feel! Now I’m in the process of contacting the regional manager and speaking to a lawyer because he refuses to cancel my membership. So please. Do not come to this location. I have never felt so belittled when it came to reporting a serious situation.

Nice gym only issue is constantly broken machines nothing is really done to fix. Daycare fills so fast can be hard to use. And they try to refrain from full disclosure of details when signing up. Otherwise what works is good quality and a lot if space.

Women’s restroom is disgusting trash was overflowing, paper towels all over the floor and stalls don’t have toilet paper at 6am. employees make it so obvious they make commission and don’t care about mistakes on their end as long as they get people to sign up right? upon signing up a friend and I signed up for a 5 day trial pass to see if trufit would suit us. on just the 2nd day of using the pass an employee said they stopped doing the trial passes and insisted we signed up. I was not under the impression that whoever signed us up put both my friend and I on my bank account?? I’ve asked multiple times if she can have her own membership on her OWN account and they told me they couldn’t do that even though it was their employees mistake. also employees SHOULD really let guests talk to a manager upon asking!!! i’ve asked on 3 different occasions to speak to a manager and not once have they directed me to one. i would much rather have a manager tell me they can’t resolve my issue then a front desk employee. :) and now for the cherry on top. got a random charge of $106 two weeks after they already charged me for this month, made my account go negative, and claimed it’s a maintenance fee. lol. everything is always dirty, what exactly are they fixing? come on trufit!!! you can do better!!! customer service is not up to par. literally worse than planet fitness

Waiting for an employee to show up, because they are late. The posted hours are 9:00 Sunday, it is now 9:34. The bathrooms are constantly dirty. Would not recommend.

Do yourself a favor and stay away from Trufit all together. So I signed up in May and as of today July, 6th I havent been once. On June 4th I was charged $35 then on July 4th I was charged $88. I called in to speak with someone and the guy hung up so I called back and he said it was an annual membership fee??? I was like is there anyone I can talk with about this? He said the Gm was not available and to call back later. I just feel like its shady and I should have been informed of the additional charge. I will be going in person to try and cancel. Lets see what happens. I see other people had issues with canceling.

I love it...i was at the one on Bandera... Now this one is close to my home.. I was scared about it not having a track.. But the floor plan is awesome where it is a track... I was still able to do my routine. 👌😍☺

Nice gym and has potential. The gym is in need of a revamp. The thrash is always full, tissue & toilet paper is always missing and the weights are always lying around.

I signed up online but to cancel they require me to come in? In my two months of membership I have not been able to even come in and now my $10 a month charge is $70 for a yearly cleaning fee even though Ive only been a member for 8 weeks? Completely shady. Ridiculous that I would need to come in to cancel when I never had to come in and sign anything for my membership.

I had a back injury and informed the trainer, he had me on the floor after I told him that I was in pain. He had me continue with the work out. When I saw my Dr he stated that the trainer was not supposed to have me do that. I cx my membership and I am still waiting for a call from the trainer manager that was supposed to call me over a week ago to get reimbursed for all the sessions that I did not do. I have never obtained an attorney but unfortunately and sadly I may have too. Do not waste yr time or money on these so called trainers!!!!

Why pay for a membership when you are turned away because they only have one employee watching the kids area! I have had to wait 30 mins or more or just be turned away because they dont have enough people watching the kids area 😒

First off.. how are you going to say its $1 to sign up but then out the door price is $10.. thats there first red flag of false advertisement.. secondly you prorated me and wanted to charge me $45 as a monthly fee within the first two weeks. I signed up on the 1st & was told my debit card on file will be paying for my first month. Thank God there was fraud on my card on file where I had to replac it so yall couldnt get paid because this company is very greedy & money hungry. Im surprised The Tru Fit Franchise is still in business. Not to mention yall wanted to charge me $45 plus a $10 late fee so thats $55 to REACTIVATE MY ACCOUNT only to pay another whopping $45 in 2 more weeks. What kind of gym charges people 2 times in a month. I guess those are the odds are when you have PERFECT CREDIT, FED FROM A SILVER SPOON & DRESSED IN A SUIT A TIE(OVER HERE MY SON) I wish I had 2 more hands so I CAN GIVE THE GYM 4 THUMBS DOWN 😂

Very nice gym & great staff. It makes me feel happy to come into this gym every morning & the staff always remembers me and greets me so energetically. I’m also very pleased on how well kept the machines are. I hardly ever see a machine down. People also practice social distancing & wear masks too. It’s a very chill gym :)

This gym wasnt really my cup of tea. I figured since it was not on the pricey side to give it a try, since I had friend who went to the one in U.C. I do give it credit for being a lesser priced version on Golds, but going here made me want to go back to Golds. I decided to instead go to Planet Fitness, and feel that I get a much better deal overall there and the gym is cleaner with great customer service. Plus no Wifi...okay that was the final straw. If you dont want to go to PF, but you dont want to pay Golds Prices or contract, come here, but if you want quality better off going to PF or Golds.

Man, I really want to love it here. I still consider myself new to the whole gym atmosphere and want to push myself to look better as well as nail new exercises down. So, the equipment is great for that. Im trying new things. But sometimes its just so hot. Feels like the A/C is off, the water fountain is off so I have to fill up my jug in the sinks on the lockers🙁 and no wifi? I see TrufitGuest but im told there isnt any wifi? Im really hoping all this changes real soon

Do not sign this contract! Fine print will screw 10 times over they dont care about their members even their first responders during a world wide pandemic

Update 1/19/2021:Never received the refund (check) that the Regional Operations Manager said would be mailed to me. There were no further communications to me either until I emailed her today. Changing review back to 1-star. Thankfully, my bank had my back and did a reversal so I could at least get my money back. This is not the only problem. I have built rapport with my personal trainer over the past month and have been enjoying my training sessions with her. But corporate or management made abrupt changes and moved her to another gym without advanced notice to her or me, complicating my situation. For paying this gym $42.46 per month for the top tier membership, plus $75 every two weeks for personal training, and the $53 annual fee in January, this sure has been a headache over the past two months. I highly regret signing up for this gym.Update 12/3/2020:Realized two contracts were fraudulently signed by the previous manager. New manager (Alyssa) took that very seriously and escalated to corporate - thank you for your help, Alyssa! After several phone calls/interactions with club managers and corporate, corporate has confirmed receipt of my signed cancellation form and the office manager is processing my refund. Hoping there are no further issues. I look forward to continuing fitness classes, and starting personal training. I have had positive experiences with the instructors and I neglected to mention that earlier. Changing my rating from 1 to 2 stars - will update this again with potential improvements.12/2/2020:This is my first public review for this gym after keeping another complaint I had private. This time, no-holds barred... This place is quick to sell but slow to help when an issue arises. I have been a top tier member since the beginning of November. I received emails for Black Friday promotions of $69 for 4 training sessions. I clicked on that link and it said my request was being processed, but I never received confirmation. I tried again the next day. Same result. I finally called the gym and spoke to Quentin. He helped me get the promotion. I agreed to and purchased 8 sessions for a total of $138.08. I thought all was well but, two days later, I saw that my bank was charged not only $138.08, but an additional $69.04. I called the gym and asked for a manager. Their phone line was choppy so I was told I would get a call back but never got one. I called back and was then on hold for about 15 minutes. The excuse was that she was busy with another member. So... Im less important than other members? After putting me on hold some more, and asking one of the other associates for help, she finally said the $69.04 could be refunded to me, but I had to go in and sign a form. This is the worst of the worst in terms of customer service -- inconveniencing a customer for a mistake management made. This place has terrible customer service. They are quick to take/steal your money, and very slow to help or return it. Sure, they have new, nice, shiny equipment, but their business infrastructures (customer service, operations, practices) do not match up to all the hype. If I could take back my $40 per month membership contract, I would.

Just dont do it.. terrible customer service, horrible contracts and random 100 dollar gym improvement fees this place is a scam disguised as a gym

It’s a great gym !!! Butttt the restrooms are terrible and somewhat a hazard .. I avoided this location for a week in hopes they would clean up when I came back but it’s actually worse ...

Horrible contract stipulations. Rate isn’t prorated since all the amenities are not available. Better local gyms in the area and at a better no contract rate!

Bathrooms and showers are disgusting, had a giant roach join me one evening, management is severely lacking, and when requesting assistance with my account to cancel, I was given no help at all. I was ultimately turned into collections.I never write reviews but this gym deserves one.Worst gym experience of my life. Going back to Golds.

I came in for a tour of the gym and it looked great but what has me sold was the service I got from Alyssa and Jacky, the two people working at the time. They were so friendly and inviting and made me prefer this gym so much more. If a great vibe is what you’re looking for when selecting a gym this is the place to go!

All there good for is to take your money & don’t believe them when they said you cancel ur gym membership because they still take out money from u

PLEASE READ: The worst experience with any business, ever. I signed up before COVID early February 2020. I also signed up for personal training and paid $125 every 2 weeks for the sessions not including my $28 monthly membership. Throughout the pandemic (with the exception of May and June) I was charged $328 every month. Despite some restrictions being lifted towards the end of 2020 I did not feel safe enough to go to a gym. I cancelled my personal training as I had A LOT of unused sessions, and thought taking a break from $280/month payments would help me financially. End of January 2021 I decided to head back to the gym, I made it a whole year not catching COVID. I was now nearing my contract expiration. I was told I could get another membership and still use my unused sessions. I was able to do so ONLY for 1 month. I still had about 20 sessions (I purchased 5 for $55 during a promotion). Now, I am being told I have lost those sessions as they expired with my past contract. I signed a new contract with the promise that I could use WHAT I PAID FOR. I paid $63/session. Plus the 5 sessions for $55. All stolen money by this company. Jamely Austin gave me false information. Why would I have signed up for a gym that stole $1,000 from me? Will Saffen district manager has yet to respond. I have been very very patient with this company. I can’t any longer. Do not give this company your business nor money.Edit: I signed up at the Walzem location, with the membership I had I was able to go to any location. I resigned for a new account at the Park North as it was closer to my new residence.UPDATE 7/26/21- I cancelled 6/19/21 and was told my LAST payment was already sent to my bank and I said that was okay. It was officially posted 6/24/21….. now 7/26/21 ANOTHER payment is applied to my bank…. Where does it end with this company??

Great location! Very clean, and TONS of variety on workout equipment. I have no idea why I was so tied up with Golds gym. Finding this place was like finding a a hidden gem in a gold mine. Matt made the process fast and easy. Super awesome guy. 5 stars well deserved!

Been with TruFit since February & i couldn’t be more satisfied with my switch of gym out of other gyms. I normally attend Bandera location but I went to North Park Today & I’m so Excited With the opening of this location. Lots of machines, clean Facility, Always seen sanitizing, plenty of Cardio Options along with massage chairs. Great ladies room for privacy I highly recommend speaking to Alfred Godines For any help Needed or start of membership

Pushy salespeople, rude staff, lack of organization during the sign-up process, and facilities that are already not well maintained. Good luck getting a refund if you decide to cancel in 3 days, it took me 4 phone calls and speaking to 10 different people to finally receive my money back. I’ll never go to a TruFit again.

The facility is amazing but some of the trainers and management harass you when your working out with your girlfriend or friends!! A bit irritating. Other wise I would give it 5 stars!

This is the best place to work out so far for me very clean and new. Employees and always very helpful and nice.

Love the cardio aspect this gym brings with tons of state of the art equipment, friendly staff, and over all the environment is amazing. I will continue too come to this location. Good job Tru Fit

Love the new facility! The programs offered are much better than the previous gyms that I was going to! The GM and the fitness manager, Sharon, have been great to work with so far.

All the times Ive been here the floors and weights were dusty, and the womens bathroom has hair all over the floors, with sitting water in the showers topped off with soap scum and water stains. Overall, gross facility.

The gym is nice but, I have an issue with the over the top “rules” that was never explained or mentioned at all during the sign up. They entice you with a nice new looking gym and once you are already a member and come to ACTUALLY workout (unlike other member and employees). I get stopped for having my backpack safely put away out of the walking path and traffic flow of other members but still get told it needs to be in a locker. I use every equipment inside my bag so that’s why I have my backpack with me plus I am storing all my belongings in there. Also apparently a new rule that came up is not allowing water jugs to drink water (didn’t know I wasn’t allowed to drink water during my workout). They never clean even though they advertise “24/7 cleaning done by designated workers” instead they just harass members about bags and water jugs instead of COVID safety precautions and picking up weights other lazy members leave on the floor. This goes even for the managers, making me use shoes to deadlift when everyone who actually lifts knows that deadlifting barefoot is a proper and better technique than with shoes. If your gonna be a manager of a GYM you should have proper knowledge of weight lifting techniques and look like you actually lift! Other than that gym equipment is nice can’t complain about that.

I showed up today 2/3/21 for the 6pm Zumba with Christine. The app and the website stated the class date and time. I showed up and was stopped by a gentleman named JR and encouraged to sign up for a complimentary PT session. I stated I needed to go to Zumba but sat and allowed the woman to schedule me for Monday (didn’t catch her name). When I arrived at the classroom the doors were LOCKED and no one knew where Christine was or who she was for that matter. JR then convinced me to do the PT session today instead since Zumba was up in the air. He paired me with the woman who took my info who went upstairs with me to check the door I already said was locked and then she told me she had an appt and couldn’t help me but her manager could. While walking back downstairs she stops another woman to ask if she could take me because she had an appt who’d arrived. The woman (didn’t catch her name) she asked responded as if she didn’t want to. I told the original woman that was ok and I’d just go home. When I told JR that the woman he paired me with had an appt and couldn’t help me, he responded “ok”. The entire experience was frustrating and I just left and walked to my car to leave this review. I felt like a burden and it was annoying that NO ONE had a clue if Zumba was canceled, who Christine (instructor) was, why she wasn’t there, and/or if she was running late. I’ll stick to my outdated Walzem location where at least they have great customer service, knows what the heck is going on, and don’t bait customers with free sessions only to make paying clients feel like a burden no one knows what to do with. The only workout I got at this location was going up and down those stairs while being given the runaround.

Cardio equipment is very wobbly. Bathrooms filthy. Never any paper towels or cleaning spray. Womens gym room is always filthy. Found a chewed up piece of gum inside the cup holder in the elliptical machine.

New to the gym, so far seams like a great place to workout the few times Ive been. I believe the girls name was Kaylee, she was super helpful and great customer service when I was signing up.

Poor maintenance. Paper towel dispensers are always empty, there is no reason any gym should be out of cleaning supplies during a pandemic especially first thing in the morning. They need new management to get these things addressed before the morning crowd comes in. Too many people using the machines for them to not be cleaning after themselves. Its dirty compared to other gyms. TV monitors on the machines dont work, staff is friendly but they really need to get their poop in a group.

The hassling from the staff about getting a membership was just to much especially after the 3rd time I said no cause I was a guest. But the young lady at the front desk was nice and polite but with all the hassling just ruined my experience 😕

Went this morning to the open house they didnt offer anything free or samples of any sort. Outside they had some sort of flea market going on. Looked like Pica Pica Plaza. Another thing there are too many people with all their kids touring the gym. Treat your paying gym members better!!

Where to start. First off none of the features they promoted before opening are even available yet. As big as the gym is they dont even have a trap bar or dip belt to use. The employees are always staring. Oh the water fountains dont work and apparently im not allowed to have my jug of water out on the floor. I cant have my bag on the floor that has the stuff i need like my wrist wraps, knee sleeves, bands and other stuff. This might as well be an overgrown planet fitness, i’ve worked in gyms before and idk why i expected anything else from a box gym like this, the way they run things is so stupid.

Employees seen flirting with gym tour guests. Very unprofessional. The employees give weird looks. The good reviews on here are forced by the gym employees. Ive never seen any employee sanitize anything. So that is a lie. Ill take my business back to Golds Gym

Good place to work out good people

Napkins are always empty. manager not professional..

Granddau going here tricked her into paying for personal trainer. They took money out of account and NO ONE had been available to set up a time for training. She has gone in person no trainers or manager are there or so she’s told...run do not come here

I have been a member of Trufit when they bought out Freedom Fitness. Love the Tru Lady area just wish it had more equipment. Love the facility overall

Good wkout

Overpriced. Overweight employees that dont know how to use the computer systems also isnt a good sign.Signed the paperwork against my better judgment and im stuck in this walmart unless I want to pay.They seriously have some GIANT san antonio girls here. So this could be a 2 star experience for some.

Love my gym has everything need to get the Job Done

Nice equipment!

Was in there this morning I over heard the gym employees telling their customers to leave a good review. Dont believe the good reviews. Another thing the gym cleaning sprays are hanging from the trash cans. Not very sanitary if you ask me. They are asking to get shut down again!! I will be going back to golds gym

Men showers. The showers do not progressively get warm or hot. I waited for at least 5-10 mins and the water continued to stay cold and uncomfortable. With winter being around the corner, gym members such as myself need to shower in warm water to keep warm. Please fix this problem.

This gym is too beautiful for the unprofessional and staff they employ. First, I went in yesterday with a promotional offer I was emailed with just for them to tell me it wasn’t offered at that location. Nowhere on the promotion I was emailed did it say *only valid at certain locations. Second, I advised Quan and Matthew that I wanted to sign up for the month to month account since they couldn’t give me the offer the company sent to me directly. Then, I was given a price to pay in full and I advised that I will talk to my husband and will be back the next day with a answer. The AGM, “Quan” then stated “whoa whoa” I’ll sign you up for $1 then when you make your decision and come back tomorrow, I will get you switched over to the MTM for no additional price and I will cancel what I put you on no questions asked. I called later on that evening to tell him I would like to be switched over and he said okay! I then asked him to send over the documents to my email for my documentation, and he said I will receive it in 5 minutes. Then I get a call and Matthew says now that I won’t receive an email cause I have to go in to sign. I then came in today to switch and begin my workout and another guy came up and stated there were no notes in my file, that I won’t get the refund I was already charged for (that came out to $10, not $1), AND that when he switched me to the MTM plan after canceling my new total would be $100.I advised that I wanted to cancel completely because they acted as if they wanted to help me get a good deal for the plan I wanted after the deal I was presented with wasn’t “accepted” there. I was lied to and there was nothing noted on my account so their communication is trash. I also asked for the refund since it was under three days and the GM says “no you don’t get a refund and you’ll get charged for the first month too”. I asked “why, if it clearly says here in the contract that you get refunded“. He shrugged his shoulders and said to just call this number and started blurting out numbers, by the way the number he blurted out was wrong. I had to research and reach out to the corporate on my own.I would stay away from this place if you want to be part of a good gym that employs professional, non thirsty to sale, just want a month to month plan, and enforce wearing masks to protect yourself from Covid. While my gym tour yesterday, I seen a few people using machines with no mask and they were not addressed. They push and push you to buy something you are not interested in for their commission.

Super dirty restroom have not been clean in more then a week smell like old urine on the floors

Unfortunately had a terrible time during the tour of the facility. The gentleman giving us the tour started the tour off by stating that he doesnt believe covid is a problem and that it is a hoax and conspiracy and that people that work out do not get covid. Wanted to explain that my grandfather died from covid just a couple weeks back but decided he doesnt need to know that.. maybe I should of told him.**Also, .....if someone says No thanks to wanting to give a high five(do to their fear of covid) maybe you(GM) should get the hint and not insist/insult them by asking 3 additional times then proceed to make comments like, well you do have to use this keyboard Ive been using all day to sign in... lack of respect was very apparent! Not even the slightest bit of concern for our safety. Hand sanitizer was out at the front door when leaving and at multiple stations around the facility.Felt pressured to sign up and also got startled when the GM screamed Woooooo, at the top of his lungs, when the other sales lady got someone to sign up. Not the environment for me.Wish you the best of luck and hope you stay SAFER.

I’ve been going to this location recently because it’s closer to my house usually I go early in the morning had no problems but today I went mid morning I got stopped while signing in the manager said that my account was flagged because I was only allowed at the ones on Walzem and Bandera and if I wanted to switch to this location my monthly fee would be raised from $10 to $30. I was pretty upset and annoyed because why wasn’t this brought up to me the first time when I went to this location. Honestly I rather go back to the bandera location where the women’s area is bigger and the treadmills don’t wobble. I know the employees are just doing their job and following the rules but poor communication to the gym members

I got very excited when I found out they were opening up a TruFit next to my job. Im originally from Mcallen TX where TruFit is literally at every corner and when I moved to SA closest one to my house was 30 minutes away. I jumped right away and switched from Golds. For starters I didnt like the fact that I couldnt work out right away due to the City not passing inspection on the date they were originally suppose to open and they even charged my card. Saunas dont work, theres no dressing rooms, one of the main reasons why I joined was for the Tru power classes. Classes didnt start right away and once they posted up their times (which is only 9am, 6pm and 7pm) I ask the front desk if they are planning on adding more times in the future, they said no that was the set time indefinitely. RED FLAG for me, there should at least be 2-4 more times throughout the day like other gyms especially for advertising this Tru Power and Combo six so much as they did. Other than that, gym is nice, lots of machines to choose from.

Employees were being very loud and obnoxious when I visited the gym. The basketball court is still not done yet. The classes they offer are not able to be used. The same clowns that work there came from Bandera location

This Franchise is Contract over customer service meaning profit over people. Finished paying the contract on Pt sessions which I never got...now I am attending Golds gym and very satisfied with their service.

Dirty locker room, dirty showers and dirty bathrooms and laboratories.

Favorite tru fit hands down

**LOOK AT THEIR REVIEWS ON THE BBB WEBSITE FIRST**Also their tanning beds aren’t set up.On the contract it says we will have access to all the gyms. Now they’re saying we can’t because my membership was platinum COE (not platinum) when everything on the website and my contract says platinum with full access to other gyms. This company is a financial disaster and only out for themselves.

Terrible service and awful policies; they are supper low-staffed right now.

Waited so long for this gym to open. Was not impressed. The day they were supposed to open they didnt pass inspection. 🙄 There is a leak coming from the ceiling near the gym turf. Gym members do not wear masks as the signs everywhere state they should. Thinking of changing gyms.

Not impressed. Have been a member at LA Fitness for years and considered switching. Staff is clueless and disorganized. Got a presentation and a tour like it was my first day in the gym. Ceilings are low, weight room is crammed and dark, and the environment was not motivating. Wasnt even offered a chance to workout after the tour.

Would be nice if Trufit didnt have such scummy business practices

Good gym, but the ambiental music are so bad.

Love this gym 🙌🏼🙏🏼

09/13/2020 edit: A lot of the extras they said would be open are not open. Such as, the Combo 6, HIIT (High Intensity Interval Training group), Zumba Classes, etc. The basketball court is also still under construction, the floor isnt even put in. Shout out to Tyler though, because even though the gym is what the problem is, this man is a hard worker and deserves some kudos!08/13/20 Edit: Its fun having to climb the stairs to reach this massive, over 50,000 sqft, gym. TruFit offers multiple exclusive classes that are taken place in seperate studio rooms. Combo 6, HIIT (High Intensity Interval Training), Zumba Classes, etc. Included is a full size basketball court and extremely spacious free weights area.

Checking temperatures at the door is not accurate for covid. Just letting yall know. Tell your employees to wear their masks instead

It did take a while for me to use my membership but once I got to overall i had a good experience I like how big the gym is and the variety of equipment they have.

New trufit gym real clean a variety of machines

Great place with great employees!

Great gym 💯💯

Nice gym and great machines

Very nice place..

Overprices starter fees that dont rope you into a contract, shady marketing schemes.

I go in the morning its not packed and staff is super nice .

Recommended 1000%

Love this place

Equipment is in great condition