Rick is awesome! We own an automotive performance shop in town and he has transported a couple cars for us. Recently we had a project that was difficult to get onto the trailer. Rick was patient and helpful as we tried to find a solution. Eventually he helped us find a way to get the car on the bed and safely transport it. All for a great price compared to other towing quotes we received. Very happy with the service provided and we will be using Alanis again in the future.

Driver both curtious & professional. They always get it done without a hitch & arrive quickly after I call. I always use them. Pricing is fair. Everything is expensive nowadays. I highly recommendAlanis Wrecker Service.

Really good service from the sweet lady from dispatch to the gentleman who towed my car home on a short notice.. Definitely will do business with them in the future and recommend Alanis towing to everyone who needs towing service..

Excellent service. They are friendly, their cost is reasonable, and they know the city roads and streets well.

My car was in perfect condition when the picked it up and took it to the shop. When I picked it up from the shop or was wrecked in the front end

Wont let me get my things out of my rv that our neighbor towed. Heartless souls. Ive lost so much, my dead mothers things and all else we could not fit in our usual.

Great company! Ive used Alanis Towing for the last 40 years or so, and not once have they let me down. I recently used them a couple of days ago because my SUV got stuck on ice (and in a dangerous position, but we were able to get out of the vehicle even though we had some hard falls on the ice but got back up, bad situation but were fine thank God). I called Alanis Towing and the driver was a man named Carlos, he was so professional, polite, helpful and followed safety precautions 100%, he made sure we were safe away while he pulled out the vehicle to safety. I give Alanis Towing and Carlos 5 stars for the professional help they gave me and my family! I recommend this company for your towing needs as well, here are my 5 stars * * * * * yeah!!! Thank you!

Chris Piztotallt awesome! I would this service to anyone!

My car was towed by SAPD to their facility trying to recover the vehicle called many times and was put on hold for hours and when they answered the phone were not helpful and very rude

I called for my truck to be towed from a garage where some work had been done, to my house. 14 mile tow. I talked to Denise, was nice, got the address and gave me a quote, then called back to let me know the driver was on his way. Then Rick (Driver) called to let me know he was on his way and called when he got there. Rick dropped it where I wanted it. All done within an hour or so. Price was a little more than I wanted to pay, but acceptable. Overall pleased with my Experience. Thanks Yall!

Good price and great service. You cant beat that

I dont think theres another towing service I would ever use in the last two years weve used them 3-4 times. Every time I call for a tow the lady in the office is awesome. The drivers are always so awesome and genuinely care. They always ask of youre ok. Ive used other towing companies before and no ones customer service even comes close.

Because of the whole pandemic thing, I can’t leave the local area and I needed to get my car fixed, and there was no where in town that was able to get me in thanks to a hail storm that took out half the city’s cars. This meant getting it towed from Del Rio to San Antonio. After the auto shop scheduled the tow for me, the dispatcher called to confirm the address and asked if I was available that day. I wasn’t, I had only just gotten the insurance stuff handled. She asked what time the next day would work. I asked for the earliest time, she said 9. Awesome. I’d have enough time to get a rental and go to work. I got a call at 8 in the morning, confirming the address. She said the driver would be leaving San Antonio shortly. I said I thought I had been scheduled for 9. She said well he still has to drive there, and it’s a 2.5-3 hour drive. I wasn’t in the mood to argue so instead I called my boss and let him know I wasn’t going to be in today. When he did arrive at 1215, he said that the dispatcher hadn’t even told him until 0840 that morning to come get my car. He said if he had known I was scheduled for 9 he’d have left San Antonio at 6. He was given a 20 minute notice and it is an almost 3 hour drive. He was extremely kind and it was in no way his fault. I truly appreciated his professionalism and how friendly he was. But I am extremely displeased with the organization and communication in that office. I missed a day of work because they could not communicate effectively and I could not get a rental and get to work until my car was picked up.

Quick to show up short notice despite bad weather; professional; extremely fair pricing for local transport.

They stole my diesel gas!!

Always professional and on time.

Came highly recommended by more than 3 different coworkers and auto industry people I Trust. Seriously, a really hot guy who had this killer smile ever so gently scooped up and delivered my wounded baby via a spacious roomy and safe looking flat bed to get some attention. My new go to when in need. And hot guy, u can call me. 😬

Don’t Waste your Time and Money!! Terrible Customer Service from Office Staff. If could give Zero for office customer service I would. Only good thing was the drivers friendliness. Went through approximate 3 hour ordeal, even with a specific appointment time set up for them to pick up vehicle that was rear ended and totaled in a accident. They arrived hour and half after set time. Tow truck they sent out couldn’t tow vehicle realizing they needed a flat bed, another hour went by before flat bed finally arrived. I certainly could have used another tow company as they were all in the area but gave them the opportunity, when they finally dropped car off, I called and asked for discount due to the ridiculous wait time of their lateness to set time and them not having the right truck for the job. When asked for discount the initial young lady gave a me a reduced price by $15 and said just tell driver, told her he already left and told me to ask you guys as you run the credit card info she then says left me ask my Supervisor, came back said sorry it’s the original price as the driver already left, and wrote price on invoice. Spoke to her Supervisor; she couldn’t care less and literally blamed me for them not having the right truck, Said, had you told us it was not drivable then we would’ve sent the right truck. I asked her, don’t you think being in this business that should be a basic question you should ask when taking any call in order to make that determination as a business? She relented with a eventual slap in the face $5 discount. Really!!? I don’t recommend just due to poor customer service from office and dispatch. Again to be fair to any business, this was my personal experience with them.

They gave a hard time to get a car out the impound lot,too greedy!Make the people hard to take it out and make moore profit!

Tow truck took longer than expected was glad i had got a ride tow yruck driver perfered no riders the tow itself was a tad higher but i felt more better to have my vehicle towed than be in an accident

Dispatch lady was polite and gave me a prize right away and sen her driver right away. Driver was on time call before getting there, very polite and real good costumer service, thank you for all your assistance.

They are always available and dispatchers are so nice. I didnt get to use their services this time, but I have in the past. And they have good prices.

Poor follow up

Great knowledge of issues& prepared!

They did respond in an hour which is acceptable. But the girl that answered my call was so rude! Questioning my knowledge of the make of my own vehicle?!! When she finally figured out she was wrong, she never apologized. She continued taking my order with a sacastic attitude. Wow! If it wasn’t that I was desperate to get my vehicle towed I would have just hung up on her. The driver was awesome and helpful but this business has to do something about the answering service. Complete turn off.

I had an amazing experience with both the dispatcher and the driver Chris. He was very friendly, helpful and awesome. GIVE CHRIS A RAISE, he definitely deserves it. Thank you again for coming to my rescue. Yall rock!

I own a 1999 Suburban 3/4 ton 454 k2500 proud of it as you can tell. Im currently working on it. I had it towed back to my house for about $80. Very nice and relaxing gentleman who picked me up. Im definitely using them again. And Id recommend these people to anyone.

Melinda was very nice and extremely helpful (which is more than I can say for the other places I called). Melinda had a guy by the name of JD at my location within 30 minutes. JD was also incredibly helpful. Their fee was very affordable. I will definitely be calling these guys again!

I had a guy that my truck was towed to who tried screwing me and Alanis went back to the month that they towed my truck to his place and emailed me the invoice that the man was saying was 175 when in fact it was 135. Beware of Lenard Herrera of Leonards body shop. He is a thief and he uses Alanis towing.

Never called back

Rude customer service!I spoke with the dispatcher who seemed like she wasnt paying attention to me or did not really care because I had to repeat myself to her 2-3 times repeatedly throughout the call. The dispatcher told me the driver was right next to her as she took my info and would arrive in approximately 30 minutes.After 40 minutes passed, I called and spoke with the same female dispatcher who sounded confused and did not know who I was. I asked for an updated ETA for the driver and she told me to hold on and without warning I got transferred to a voice mail.I immediately called back, this time an older male answered the phone. I asked to speak to whichever female was there, that we had gotten disconnected but he insisted on helping me. I explained who I was and that I now I have been waiting 45 minutes on an original ETA of 30 minutes and asked for an updated ETA. He told me I dont know Sir, maybe 30-40 minutes. I told him, I was unhappy because the timeframe just doubled and he did not even check with the driver for an updated ETA. The man said I dont know what to tell you, we have multiple calls and bad traffic and we cannot force traffic to let us through (in a sarcastic tone). I told the man, I have a GPS on my phone that includes all that information and asked if he could check with the driver for an updated ETA, he said he could not give me any additional information, we argued back and force for 10 minutes but did not resolve anything.The only reason I gave this company 2 stars was because the driver [military vet (included for identification] was extremely professional, knowledgeable and took care of me and my vehicle.This company has great drivers but needs to reevaluate their dispatch process and telephone service.

Thanks alanis for helping me out and being so patient even after the guys over ATLAS BODY shop on East Carlson were being dicks. You took two trips to get my car. And two trips back home to deliver it. Thank you so much again best there is guys. I recommend it.

Worst customer service ever gave me the hardest time to get my car towed I didnt even use this company after all of the trouble there associate veronica gave me I had to call another tow truck company got asked personal questions and interrogated on my authority of my own car that I own fully paid off in my name by this girl and she even went around and called the mechanic shop I was towing it out of mind you the owner of this shop was right next to me as she called him put me on hold and asked him personal confidential questions also!!!!Totally unprofessional and rude employee! I will no longer have any use of this company I feel violated of my privacy and confidential information

Quick and fast.

He knows what hes doing got there quick and lowest price and fastest service I got...fyi I got a few quotes

So today I got stranded on the high way with my elderly father, my first thought was calling a tow service to move the car out of the way, being that we were right next to the fast lane.. I called and after maybe 45 minutes Gilbert Martinez shows up and he did an explendid job assisting us. I have to say I was amazed of how helpful he was. He helped get my father out of the car and into another vehicle. I give this company a thumbs up and highly recommend it. And by the way the price was not bad at all. I will definitely keep this number on my phone in case I need it again.

The drivers were very helpful for the work we needed 👍

Super fast service. I only waited 15 minutes for my tow truck to arrive. They then recommended a tire shop nearby and got me squared away. Thank you.

I would love to know about the service because I hear good things. Unfortunately the idiot girl on the phone was rude and seemed like I was annoying her. She couldnt answer simple questions like What is your pickup rate? How much do you charge per mile?

Good service!

There Always there for me and my kids. I can Always count on them to come to the rescue. God bless them all

Last night as I was merging onto 151 when one of Alanis Wreckers decided to come from the slow lane and drive next to me as I merged into traffic. He then proceeded to keep driving down the shoulder about 300 yards until he could cut into traffic. My wife immediately called the company on the hands free. In speaking with the dispatcher it seemed more like a joke than an issue. PLEASE KEEP IN MIND, this knucklehead will be towing your 1st or 2nd highest dollar investment, therefore think very hard before choosing to put your vehicle in their care!

Horrible, unprofessionl, and incopetant Office staff. The drivers alone are wonderful and helpful, but they really need to get rid of the trashy women who claim to be running things on the back end there. However, we will no longer be using their services moving forward.

Great price and fast service. Thanks Alanis!

I called today at 9:47am and ask for my vechicle to get towed.They young lady that answer the phone promptly stated that the wrecker would be arriving within the hour.Its now noon and thats roughly 2 hours that have passed and still nothingLucky another wrecker was passing by and is helping me get home safe and sound.I dont mind waiting but they could at least have the deceny and call me to say that they are running late or something.Maybe next time Ill give them a chance but right now bad service hands down

These people are the rudest people in the wrecking business that I’ve ever dealt with!!

They quoted me a 2 hr wait time

Cause they towed my truck why else lol

I was giving great service at a decent price. I would recommend anyone to use them.

If I could only give a 0.

Absolutely horrific customer service, the owner is never available to speak with.

I would like to have used your service but unfortunately your dispatch service when I called in (Melinda) was very rude hanging up on me before I can finish speaking. I was very upset with the way she was talking with me as I was bothering her at work or something..Fix this problem Alanis. I used The Tow guys service for a fair price due to the disrespect your office uses..thumbs down for ALANIS! !!!

The staff at Alanis Wrecker is top notch. They will take care of you here.

This company must pay people to write reviews for them because they are garbage. If they show up roadside at your vehicle send them away and call for someone else. They will lie cheat and extort money from you any way possible.

They didnt answer my call or even return my call after leaving a detailed message requesting their assistance in towing my truck. That sucks.

Gilbert went above and beyond what any other driver has done. Helped me get my car delivered into a hard to reach location and was there helping out from start to finish.

This was my first time in my life having my vehicle towed. I appreciated how Geraldo Tellez was prompt for time & very professional. Geraldo explained to me before attaching my vehicle policy & procedure of what he was going to do. Once he was done attaching my vehicle. He was a gentleman opening the passenger door to get into the tow truck & said, please watch your step & please buckle up. As we were driving away Geraldo gave me info on how long it would take to arrive & what he would do once we arrived. I have to say. I was very impressed. I would like to thank Geraldo Tellez for all his professionalism & making me feel safe in a time like this. I would recommend Alaniz Towing to my familia & friends. It was expierence that I will no longer be afraid of. Thank you again Geraldo. God bless you always.

Excellent prompt service,.. will continue to use..thanks Gilbert

I called for service they claimed it would be 45min. After time past I received a call from them asking for my location again.I told them where I was they said they would call back if they couldnt find it.more time went by so I tried calling again just to find out they sent their guy to another location because they couldnt find where I was.!? Why didnt they call!?!? I was pissed so I called them back to find out what was going on and they ended up canelling services I wouldnt recommend them at all!!!! VERY UNPROFESSIONAL RUDE

Ive called twice now for their tow services and both times they arrived with in or before the hour. Very prompt and drivers were friendly on both occasions. I would use them again.

Very professional and punctual.

Took forever. Not so nice. ..

Quick and easy, very professional

Did great and was recommended!!

Scheduled a tow the day before Waited an hour and a half and never showed up! Dont bother with them.

Customer service could use a bit of improvement

They damaged my vehicle and refused to take responsibility, I only wish I could give less stars

They were there promptly and I paid the price quoted over the phone.

Horrible service. Extremely rude employees and even the supervisor was no help whatsoever. Would never recommend ever.

Great service

Too high

Best service in San Antonio TX

BAD BAD SERVICE....

Good customer service.