Left my elderly mother in a parking lot for 5 hours!!!! I called them with her on the phone because a guy came out and said he didn’t have enough charge in his charger? (Totally incompetent) and said someone would be back in 20 minutes. Called an hour later with my mom on the phone and she is crying because it’s been 5 hours now, just asking if anyone was on their way, and they hung up on us!!!!!! They were outsource by Allstate and said they wouldn’t talk to us, to ask Allstate about any concerns. DO NOT USE! They obviously have no concern for customers, not even elderly customers stranded in the heat!!!

I give this towing service 4 stars for prompt service but I was surprised by the hefty fee of $185 for a 7.5 mile tow.

I’m very disappointed with this company. I was told that The tow truck would pick my car up in 45 minutes to a hour. I’ve been waiting over two hours on the side of the highway and no one has come yet. They charged me 180 to go 4 miles. I don’t think it’s right that they charge you up front for service that’s not completed. They give you a estimated time and don’t show up or call you back to update you on how long the driver is delayed for or going to take when they’re late. This company is not very professional at all during this event. I’m very disappointed that I chose them for help.

Waited over 2 hours..no one ever showed I want to know how to sue for lieing to people and stealing their money... this place is a scam..

Called no one answered waited till it told me the mail box is FULL! IM STRANDED AND NEED A TOWL IN THE DAM HEAT

Driver courteous and professional. I appreciate his willingness to help my father with his car to get it started. Great service!

Very good customer service

Third party service. Charged almost $200. Wanted to cancel and they were gonna keep almost half that as a cancellation fee. Tow operator was a good guy but the company that called him out, shady. What goes around comes around. Never using this company again.

Good prices & well experienced operator 👍🏽

Scam services. Called and was charged 200 upfront. Waited, called to check ETA, was told they were turning a minute out. Called back and was told again he was a minute out. Asked for a refund, was told since he called me and confirmed he was coming, which is a call I never got, was charged $60 for the refund. Look for a better company

Everyone I talked to or dealt with was so incredibly nice and helpful. From the initial call to the tow itself, everything was handled very professionally. Hands down the best company Towing Alamo I have ever dealt with!

I just wanted to say thank you Towing Alamo for helping us when we needed you guys. We didnt have long to wait at all. Thanks again so much.

Great customer service driver was on time and quick with the work! I will recommend Towing Alamo to anybody I know. Thank you to everybody at your company.

Im very satisfied with the service. Thank you for the good job. Definitely recommend Towing Alamo.

My car wouldnt start after being parked a few days at the Airport. Experts from Towing Alamo were prompt and helped me get it started in no time. Thanks!

I have, unfortunately, run into car problems twice in a relatively short period of time. The only thing that made both experiences positive, with all of the frustration and negativity, was Towing Alamo company and its awesome employees. Very quick, efficient, and respectful. Thank you!

Thanks to towing Alamo for great service

Ive never had a smoother transaction with a towing service. Their time of arrival was just as what they had told me which was great because I had all my kids with me! Very professional as well and will definitely keep their number in handy.

Service was great, was on time. And was friendly.

This place is straight up garbage, they can care less about how long they keep you waiting, but theyll keep reassuring you saying theyre almost there. Just want your money. Pathetic.

I highly recommend towing Alamo company had a great experience with getting my car towed to the repair shop. Price was fair the owner of the company was very professional and a nice person.

There are many good towing companies but Towing Alamo is a great company. The timely response and understanding that the company offers to the customers is one of the things that make it a reliable company. Try it!

Never answered

Service was good but be prepared to pay $120+ even if your only going 4 mile down the road.

If you have to get towed, these are the folks to do it in. Highly recommended Towing Alamo!

As a service member I am highly disappointed.I was charged for things they didnt mention and on top of that, I called at 6pm right after I got there from work and they said 30 minutes then they will be at my location. They showed up at 9:30pm not to mention communication was terrible. I had to call seven times to check on where the driver was, what was taking so long, and if they even remembered that someone was waiting on them. Upon calling the last three times phone etiquette was poor. The individual sounded the way I should have. No motivation. I was not able to see my daughter tonight due to the poor teamwork they displayed. Not only that, but now I am down an extra $100 because of pure greed from my perspective. I was charged for them to come out and for them to actually tow it, mileage and outside of 1604 fee which was basically maybe two or three blocks away from 1604 literally. A petty fee that I feel was added on just because. On the phone I was assured the mileage fee and the fee for them to come out and that was it. I am very disappointed at this company and this whole process. As grown men business should have been handled in a more professional manner. In my eyes this was really unacceptable. I honestly would not recommend to anyone.

I called for a tow at 8 PM. It is 11:30 PM and they are still nowhere to be found. After a couple of calls they told me they would be on their way. Im still waiting. Now they are not answering my calls. Ive only been calling every hour, but geez man.

Today, I broke down on the way at San Antonio, the young man who towed my Jeep and brought me home, was a very nice, respectful guy!! I just want to thank Towing Alamo for the great service every time I am in need of assistance!!

Five stars go out to Towing Alamo and my driver by the name of Toby Herrera. I had to blown tires on my Volkswagen Passat about a week ago... Geico told me over the phone that it would be 60 to 90 minutes before a tow truck would arrive to assist me and Toby showed up in less than 30 minutes. Toby was propped, professional and really seem to be passionate by his job / career. We had a great conversation about his family and his children going through life. Tell me even offered to take me home right around the corner from the drop-off address. Again 5 stars all day long. Thank you for your amazing service guys keep up the excellent work.

If I could leave no stars I would this place is a scam all they are is a middle man. The guy on the phone made it sound like it was going to be a flat rate of $59 but when the driver finished it was $150. And the driver was over two hours late witch I had told the guy on the phone that I had to be at work by 9 he said he’ll be there at 8 so 9:30 hits and I call trying to cancel then I was told that they would charge me the $59 if I canceled witch I figured it shouldn’t be charged seeing that it was there fault so waited another 30to45 minutes and still no driver so called back again and was given a attitude said the driver going to call you right now and still nothing well just be careful dealing with these guys nothing but scammers pay cash don’t give out your credit card 🤦🏻‍♂️👎🏼👎🏼

Very fast service. Reasonable prices. Great driver, professional

Great experience

Horrible I called, at first male was nice and respectful told me yeah wil hop on to it briefed me down mentioning it would be 125$ I said it gettin dropped off less than a mile he said yes I understand but that’s our minimum, turns out had to wait an hour an 20 minutes for tow truck gets there hes nice start driving literally 5 minutes to destination starts releasing vehicle an tells me if my card if is on file I said yes call them sure enough I just get my wallet an he tells me total is 214$ total for the tile I was he told me 125$ he said no but since I towed it an because the distance I said we didn’t even drive a mile I can see the spot from where we are where you picked it up at he said it’s regulations.... horrible company will not recommend AT ALL!!!

Rip off save your money call a real company! You pay for them locating a tow service for you. $59 charge on top of toll. Call your bank and stop the hold and get your money back I did. Say they double charged you cash and card. LOL! ZERO STARS IF POSSIBLE!

This company was great! The guys however up on time, no BS, super nice!

Ray was quick and very personable. He got us to our destination safely. I would definitely recommend them.

Professional flatbed towing services! Fast, reliable, and considerate. Would highly recommend!

🚨WARNING🚨Very poor service. Scammers will never use this company or advise anyone to use this company. Not professional rates are ridiculous not disclose during conversations on phone.

Told me it would be 59 for 10 miles plus 3 dollars for each additional mile. It wad 14 total. When signing off the tow truck drive had a bill of 140 for special tools needed. He explain it was because he had to push the car to his truck too which I helped with from my drive port.

Very good experience pick my truck up very professional knew what he was doing very well satisfied

Thanks for service will recommend

Ridiculously overpriced, inexperienced, unprofessional, and uncompassionate. Takes advantage of needy citizens for their own personal financial advancement. Took them 8 hours to respond, and still overcharged.Making a living is one thing, being greedy is another. Save yourself the headache, and go with a more affordable, more experienced, and more empathetic towing service that looks to serve their clients, rather than take advantage of them.

DO NOT USE THIS COMPANY! There are so many other companies that are waaaaay cheaper. The dispatching company said the fee was $79 and they needed a card over the phone. So then they find me the most expensive tow truck driver in San Antonio. The driver charged me $125 for him to pick up my car with a $5 per mile rate for 11 miles. Let meJust say there are drivers in this city that would have done it for $75 total cost. The dispatcher failed to tell me I would be charged these other amounts. So because they asked for a credit cart before the driver arrived I figured they’d drop the car off and go. The driver couldn’t lower my car until they run the card for $259. If you have absolutely no other choice...make sure you ask the dispatcher what the tow truck rates are.

Thanks for amazing service

On their website it states their prices but then they call a person out of their company who is contracted my them and they will charge you even more money. False information at its best.

Nice experience when youre a little upside down from being stranded on the side of the road with a broken car. I highly recommend Towing Alamo company for any roadside service in San Antonio.

Not sure why these people cant just answer your questions without a chip on their shoulder. Poor Customer Service and arbitrary charges, tell you one thing, then charge another.

Great towing company very fast service and the driver very professional and respectful. Thanks Towing Alamo!

Great service. On time and very nice

Unethical deceptive business practices with no appologies. This company is calloused to any critical review. The truth is they take advantage clients who are in emergency automobile crisis and compound the problem by charging TWICE as much as any reliable tow service. Do not keep patronizing these scammers. Buyer beware

I used this company a while back like two weeks ago when my father wrecked and had a good experience so I had to use them again. Two great experiences.

Fast and cheap. Cant ask for more then that.

Service was fine, but overall they only get 2 stars b/c theyre very expensive. Charged $142 to tow a small car 2 miles during the day on a weekday.

Great service quick and safe great driver thank u

Service is worth it

On time and very careful.

Called for a tow and they immediately dispatched a very professional technician out to assist me. Would definitely recommend this company for any rod side assistance.

On time and the communication and conversation was really helpful. Thanks

Quick professional services thank you very much

Appreciated the speed. Very quick and reliable.

Called for a tow and ended up being a jump appreciate it!

Great service they arrived on time. Excellent Customer satisfaction!!!

The service is great and fast. Recommend.

Exe lent serviceVery quick and professional

Had a great. Experience .They where .On time .And. Vert. Professional

Serivice was great, driver was incredibly friendly. He waas able to pull my truck out of a garage and put it in another without any damages, while being uick and efficient.

Fast courteous and completely on time and great service

Abysmal experience. Website says one thing, and when they get there its a completely different story . Horribly unorganized, would never reccomend this company or its affiliates.

Highly recommended, he is a good guy.

Very nice service fast and money saving thanks, Paul f

My 64 impala broke down on me on the highway and I called towing Alamo and gave me a eta of 40 min and the driver showed up on time was really friendly and liked how he did his job I would ask for him anytime he knows what he is doing

Timely, courteous, and VERY helpful!

Great customer service.

Just trash 🗑

Fantastic polite and professional

The sevice was great

Great Service Definitely recommend.

Quick and effective, thanks guys.

I was over charged. When I called to ask question why I was over charged, I talked to Tito. He was rude, had no patience, and raised his voice at me. He couldnt answer my questions. I will never use this company again.

Quick and fast great service

It did not take them long to arrive and the driver was extremely courteous and professional

Eli was professional and excellent!

Gteat towing company please try them out..

Crooks! Charged me $119 to tow a car 6 miles....

Too Expensive guy told us on the phone it was going be 59-100 bucks but it was 259 never again 😡😡

Delivered me gas in 30 minutes on the highway.

Came to my rescue on Monday in the middle of the night when most tow companies are closed.

Brake job

VERY EXPENSIVE AND DOES NOT TELL YOU THE ADDITIONAL CHARGE FOR THE ACTUAL TOW UNLESS YOU ASK. $89 JUST TO SHOW UP PLUS TO TOW, WOW.

Thanks for service

These guys are miracle workers!

Awesome

Horrible