When I contacted them about my car it was literally a day later they had me set up with the collision place and rental car. It was a great experience for something that had happened out of my control. Thank you all.

Ive had a really bad experience. It started great, but then they changed my policy without telling me and have this excuses about the paperwork not being admitted in time (even though they admit its their fault) and they wont respect my budget or fix anything. Im looking into changing Insurance companies.

I would highly recommend the Jay Gutierrez Allstate Insurance Agency. Outstanding Client/Customer Service. Provides great one on one personal service. Jan Briggs is very knowledgable, courteous, compassionate, and friendly. Jan helped me get the best rates available, for my multiple insurance needs, for the area I live in. Thank You Jay and staff for the Outstanding Service.

When I call Jan knows my name and us very helpful. If she doesnt know the answer she finds out and calls me back. If she isnt available I leave a message for her to call me and she always calls back.

Dont have a car accident while with this company: you wont be in good hands. There are delays, delays, and delays in the repair of your vehicle. Need a tow? Theres a wait. Need an adjuster? Also a wait. Heaven forbid if you need a rental and the repair goes over the contracted time frame, but, why should that happen? After all, isnt an insurance company supposed to take care of its clients? No, just those who dont get into accidents. Good luck getting return phone calls from claims, and then having them remember any former conversations with you.

I recently had several incidents that required help from Allstate. The most recent one was my house flooding due to a plumbing problem. As I stood in water in my house, I called Jay and he walked me through exactly what to do. His expert assistance saved a lot of damage. The field claims rep Michael was there within a day. His care and compassionate was incredible. The inside claims Christina also was very helpful. As a team Allstate put our lives back together!!!

They are happy to receive your premiums for decades, but dont seem to be very interested when you ask for help

I have been using Allstate for over 16 years and this agent for about 8 years. I get quick, one on one personal attention and professional advice on all my insurance needs. I highly recommend this agency and the experienced staff that work there.

I have been with Allstate for over 20 years now and when my original agent left Allstate and I was assigned to Jay Gutierrez I didnt know anything about his agency. I have always been treated with a super friendly and professional staff. They are prompt to answer any questions and make any changes to both my auto and homeowner/rental policies. Jays agency has always gone above and beyond. Thank you!!

Outstanding customer service. The staff are all friendly, courteous, knowledgeable, and compassionate. They have helped us to get the best rates available for our area.

Hello Jay.....Been with ALLSTATE for several years now and i can say to this point i am very satisfied with the service you have provided. Keep up with the good work. Thanks.Harold Williamson

Jan, Laura and Jay are incredible Agents! They are professional consultants who deliver time and time again. You want a real agency that protects you and your family, and that truly care about your needs, look no further!

I switched to Allstate in 2001 and have been with them ever since. I have both my auto and homeowners policy with them. They always have a live person to answer the phone ready to help or just an email away. The staff is always friendly and very professional.

Great agency. Great customer service. Quick responses. Excellent follow-up.

Very helpful, prompt service, friendly people

Ive been an AllState Ins customer for a few years now and I would not change anything. I had a car accident a few months ago and it was unbelievable the way they handled it. So smooth, so professional! It really showed that they care for their customers. thanks AllSatete.

This agency is very helpful and responsive to any issues we have. They also are proactive in looking for ways to save us money, which I really appreciate.

Very helpful, friendly, and professional. I appreciate how these folks are always ready to assist. Thanks for always being there.

This office is great! Jan is so nice and friendly.

They are very helpful always receives a very good service in all my requests.Thank you.

Ive never had an issue that Jay Gutierrez of has not made me feel like priority. An amazing group of people!!

My Allstate Agent is the best, responsive, always reviewing for better rates for me and on top of all claims.

Never have had any issues with allstate. They meet all my insurance expectations. Woyld never change insurance agencies. Prod to be part of the Allstate team/ family.

They are very helpful.

Extremely friendly and professional!