So fed up with this service. As a new resident to the Texas area and recently retired military vet I cant believe the service I am receiving from this company. Ive had this service since September 1st and its now the 27th and the issue is not resolved. There has been a total of 5 techs that have come out and 4 of them have literally said everything is working fine. However nobody has came out at the times that Ive blatantly told them the issues are happening which is anywhere between 15 to 17 hours out of the day. Last tech came today and said again everything is working fine and it might be a saturation issue. Sorry bud but saturation does do this when you pay for a Gig of Internet service. What makes it worst is that Ive called customer service multiple times and have been asked multiple times whats the issue is when every last representative prior to the next time Ive called have assured me they are putting it in their notes and that the issue will be corrected. I found out from the techs who told me word from word that they have no idea why they at my house when they arrive. I have not only purchased equipment and a new router but have been assured by the techs that my equipment is better than the equipment provided by the company. All and all this is by far the worst internet service provider I have ever experienced in the last 21 years. And believe me when I say Ive been around the world and experienced service from multiple internet service providers. Get it together Suddenlink and most of all advertise what your really putting out for service not of what someone living above the site is receiving. By the way I e already reported this the attorney general, next step is FCC. Thanks for your service. I look forward to paying $63 on my first bill.

ABSOLUTELY TRASH!! 5 technicians came and checked our internet service the past month ( another technicians was suppose to come and never showed up) to tell us it works perfectly fine when we actually get 121 download and 0.65 upload and we pay for 1Gig what a joke...

It was easy to disconnect but internet connection was no good after the huge change they had.

If I could give negative stars I would! I have been dealing with their horrible customer service about my crazy bill. For two months I have been charged over $800 in data overage fees and no one can tell me why. All I get is you went over your data. No one speaks English well. I went to the local office and all they deal with is sales. I will be reporting them to the better business bureau as well as contacting an attorney. They are being investigated in West Virginia for their customer service, service and billing errors. Their better business bureau rating is a C- for having over 18,000 complaints. If you can get anyone else as your provider I highly recommend you do.

The Technician that came out was very polite and did a good job. But overall I dont think Suddenlink is doing a good job. Also the picture on the site shows chairs to sit in while you wait for some one to wait on you but there are no chairs . You have to stand and the wait is pretty long most of the time.

We were customers of Suddenlink for between 4 and 5 years. We recently switched to Frontier for their superior internet speeds and customer service. Suddenlink tried to get us to stay with them, and their offer was laughable, but about a month later we get another bill for $100 saying that my Wife didnt send them a disconnect-confirmation EMAIL as well as everything she already did? Are you kidding me? Are you absolute clown shoes, Suddenlink? I understand they have operated somewhat of a monopoly here in Angelo, and Im so glad superior companies like Frontier are giving them a run for their money. This is what you get, Suddenlink.

I called to have my service set up on a Saturday morning (at a one-time $50 fee). Technician never showed up. Had to wait til the following Tuesday, with no form of reimbursement. A few months later they managed to screw up a payment for my services, which i immediately corrected. However, 15 minutes after being notified (by loss of internet services, not by like a hey we need you to make this payment) wasnt fast enough to prevent the termination of my account. I called 5 days, multiple times, and multiple numbers throughout the week, only to be put on the line with an automated voice which then transferred me all 5 times to a dead line, where i was told by yet another automated voice message that the line was busy and to call back later. After having FINALLY been put on the line with an actual human i was transferred countless times to countless departments, only to be told i had to set up my account all over again, having to pay for not only the service but also the same one-time installation by a technician, who showed up 4 days late last time.

Terrible company. Tried to disconnect 3 times over the phone and reached the 45 minute mark on EACH call without getting to the person who could officially disconnect service. Disconnection can only be done by phone. They also do not pro-rate service your last month. If you have any options for other internet service in your area please get service with those other companies.

The worst cable company in the world. High prices..Customer service is lacking in many states

Unfortunately I like many others have such bad internet connection with them. It doesnt stay connected, I pay alot for internet. I am so disappointed with this company. The customer service is great, but I dont want to cal them everyday to restore my internet connection.

Most impossible customer service. Most slow internet. Most overrated. Most overpriced company. So Glad I found substitute!!! I CUT THE CORD BEST DECISION MADE IN MY ADULT LIFE, 56 YRS.

Worst internet company ever. In home install guys have no clue what theyre doing. No local support, when you call in to report a problem all you get is foreigners that can barely speak English and are argumentative and never solve your problems. Data caps on plans under a gig and once you go over they charge ridiculous fees. I hope Frontier runs their sorry aces out of town!

I’d give this company zero stars if I could. Their service is terrible. Their customer service is terrible. The billing office is the worst! Somehow I ended up with over $1k worth of overage fees on an unlimited plan. I have documentation they were supposed to give me credit for them, but they ended up charging me the same amount again instead of crediting my account. Calling to talk to an actual person is near impossible. If they weren’t the only service in town, I wouldn’t use them at all.

Rude and over charge for horrible service. The only nice people are the private contractors who come to install the services. I would rather have dial up instead of this because that is basically how slow the fast internet is most the time. Stay away

Too much automation. They need actual people to answer the phone. I want to talk to a person, not a machine

I have been using this internet for a week now and already been disconnected saying there is already somebody in my apartment’s account. Why did they give me a connection at the first place if there is somebody using the service and disconnects mine later. And now they cannot even fix the problem. I called to the customer service and they said they would re-activate within 2-4 hours but it’s already been more than 15 hours, I haven’t got my internet back. This is very frustating!!!

First just would like to point out if there was any other service in town i would definitely not even look twice.. For 1 i have called repeatedly for problem and payments on my account only to be told they cant find it or they keep pulling up someone elses account that has been associated with the same phone number that i have on my account. with that being said if said lady with the same number on her account calls in to do something on account my account gets jacked up. i have been charged For months for a service that my apartment complex pays for but for some reason when i call customer service they have no idea wat im talking bout and they repeat over and my account info that i all ready know and am not calling about. Now i was paying for 130 worth of internet that i didnt want that they said i orderd which i didnt the other persom calls in complains then my hole account gets deactivated which i didnt call in about now i have no internet or cable (thats free by the way) but there solution is to call some billing number that transfer me to 1 # after another...im pretty much over it and dont care but thank u for wasting my money and time to not have it fixed

I want to thank Jason for his kind assistance regarding my suddenlink account. You have no idea how your support has made a huge difference in our lives during this pandemic. It is because of hardworking and devoted employees like you that help make your company a success. Thank you once again for all your help and God bless!

The absolute worst service in San Angelo. They overcharge, dont disclose details about their contracts. Also they generally have awful tech support

Quite possibly the worst service out there, especially from a company that brags about High speed internet. Luckily, $100+ dollars a month will let you look at a loading screen for 15 minutes until you lose service! And if you have any issues, Suddenlink will be happy to write you off every time!

ALMOST EVERY DAY AROUND 3-5 MY INTERNET STARTS GOING ON AND OFF. MAKES IT VERY DIFFICULT FOR SCHOOL AND WORK ASSIGNEMENTS. THE NEIGHBOR SWITCH FROM YOUR COMAPNY TO ANTOTHER AND HAS HAD AMAZING RESULTS. WILL BE SWITCHING SOON ALSOReply. We have had several technicians come out. The ed result always the same. Poor service and stillgoes out around the samr time every day.

If you are moving dont tell them until you absolutely dont need internet because they will shut it off days early and tell you it will be fixed in 2 hours and you will be told this for days. Each time you call you get a new person who doesnt speak English very well tell you the person you spoke to didnt put in a request to fix your issue .

No long waiting. Customer service was very helpful and knowledgeable

Over billed, accused of having a cable box when i only ordered internet, after over a year i still do get a bill, oh yes, yall send it to someone else, im known as occupant, but how convenient that you know my name to draft money out of my account, but cant help me, in one day i spoke to 13 different people and NO ONE HAS RESOLVED MY ISSUE!!!

Nice place to pay your bill.

So Im not surprised by the reviews and I wish there was another company in town. Suddenlink is HORRIBLE. Very unprofessional, very bad service, horrible equipment and signal. Our modem was supposed to have been fixed multiple times and it hasnt been fixed nor replaced yet. Had 2 appointments and the tech didnt show up 2 times already. The first and only tech we had was horrible and rude and pretended to fix the issue. I feel if everyone collectively reported them to the BBB something can be done. If you all just want money thats great but you wont be around much longer with these severely poor business practices.

I wouldnt even give them one star!! Horrible in and out service. We ended our service at the beginning of the month and they are charging us until next month. They openedly admitted they know they are robbing people blindly!!! Worst customer service ever!!!! Go elsewhere for internet and TV before letting them rob you!!!

The WORST company in San Angelo. Discontinuing service was an entire traumatic experience. These people have no shame.

Love it. Nice people my great cable.

Good luck if you have any type of issue.

They responded quickly but didnt fix the problem in the slightest. Connection to goodfellow AFB is shotty at best. It isnt worth it when it cuts out and stops working for half of the day. I was also lied to about a modem fee go figure. Even after 2 weeks of the fix my internet cuts out and stops working almost every single day for long periods of time.

❌DONT USE SUDDENLINK MY INTERNET GOES OUT ABOUT EVERY 15 MINUTES TO AN HOUR THE BILL IS CHEAP AT FIRST PAYING $50 A MONTH NOW WE ARE PAYING OVER $100 SO MANY MORE PROBLEMSPLEASE TELL ME ANOTHER INTERNET COMPANY THAT IS THE COMPLETE OPPOSITE OF SUDDENLINK❌ I ALSO HAD ALTICE MOBILE FOR ONE OF MY PHONES AND THE SERVICE IS BASICALLY NOWHERE DONT GET ANYTHING SUDDENLINK I WARNED YOU❌

The representatives were polite and nice as they normally are, but service was slow. The main reason I dont give it 3 stars is because I hate dealing with suddenlink and there monopoly here.

Had to wait way too long standing outside door until the suddenlink employee came to take each persons temperature then let them in. There was 2 elderly people that were in line that really didnt need to be waiting like that standing in the Sun, and A car pulled up into the handicap spot and then left because they knew they couldnt do that.

Steady internet at speeds well below what I am paying for. I pay for 1GB/sec speeds, yet they stay steady around 30mb/sec.. Still waiting on my $100 Amazon gift card that was in my agreement (been 6+ months). Also goodluck speaking with someone in the US once you begin service with them.

Told me that I had the wrong Router for the service I currently had. They will rip you off make sure you stay current with them.

Was suppose to have services transferred on the 17th to our new home from our apartment and they shut it off on the 14TH, after calling since 8 am and being reassured by a few different representatives that the service would be turned back on here we are at 10pm with no internet service and we’re told to call back during open hours to get the services back on. Just a complete lack of quality service, non responsive, unprofessional company

Suddenlink internet is trash, by far the worst wifi ever i give it a trillion thumbs down.

Walk in, pay bill, walk out. Fairly easy. 9ne thing I specifically want to note is that they dont sell any of their cell phones without a contract.

Terrible customer service and constantly lies about appointments, never prompt or on time. Rep said he couldn’t answer my problems and just passed me on to the next guy been with out service for 4 days and still no one has resolved or called about the issue. There’s other choice words I have for Suddenlink and they’ll only response with “sorry for your experience call us or write us” and then nothing ever gets resolved as well 0 customer service complete garbage!

A few weeks after I become a customer they run a promotion to get fiber internet for the same price Im currently paying for the base internet package. Of course you can only get the promotion if you are a *brand* new customer so I cant get it since Ive been with them for a few weeks. Wasted 45 minutes on an online chat with them for nothing. Terrible treatment of a new customer. They only care about you before you sign the dotted line, after that you are just a sucker to them. Feels very snake oil salesmen like. Will be cancelling service as soon as possible.

Seriously having a line outside in the cold for over 20 minutes. Made an elderly man in his 80’s stand out in the cold too. That’s awful. Meanwhile several employees are on the side of the building with no masks on, not worried about Covid at all. Maybe they should get back to work and get all these people out of the cold!! So glad I canceled my service. Just here returning the equipment.

Worst experience I have had. internet speeds are not what they clame and services are always up and down or having to reset just to get internet. Save your money and find something else I have found other providers for just internet that are way better and reliable. And much cheaper for the speeds and they dont clame to have the fastest speeds but do have reliable service.

Would have 5 stars but there basic package is for real basic lol

Lets talk about the WORST service provider in Angelo. If you have a problem, they wont solve it. Lets talk about my issue. I currently pay for the 400mbs package, and up until 3 months ago; it was working fine. Out of nowhere it drops to 20mbs... Been like that for three months now. What have they done to fix it? Not a dang thing. They send techs out and of course they want to just check your equipment..nevermind that they are the 3rd tech that week. And when you tell them no, they try to tell you that they have to do it. Its like, what are you going to do that the other 3 techs couldnt? Are you some wizard that will make it magically work by resting my router? I DONT THINK SO! And when you go to their office, they always suggest sending someone out. Well, I hate to tell you this but... Your guys havent fixed the issue in the last 3 months they have been coming out. So...Oh and dont bother calling their state of the art customer service, yes that was sarcasm. When you finally make it through the automated BS, you are put on the phone with an overseas call center. Which I dont have an issue with...if they were any good at their jobs. And dont ask for a supervisor because apparently these people work for no one! I was literally told that all supervisors were in a meeting and it would take 4 hours before I got a call back...well guess what?! NEVER GOT A CALL BACK SUDDENLINK! And if you do try to escalate the issue, they pretend as if they cant hear you and HANG UP!Not to mention when it asked for a credit to my account because I am tired of paying for a service I am not getting, they tell you its company policy to not give credits until the issue is resolved. Well I guess I am never getting a credit because suddenlink wont RESOLVE THE ISSUE!I cant wait until we all get to file lawsuits against this monopoly service. They deserve all that is fixing to come their way.Thanks for coming to my TED Talk.

Stop apologizing for your lack of professionalism, and for your lack of quality of your equipment and fix the issue... Just fix it!!!

Absolute worst customer service I have ever experienced in my entire life. It’s unreal. I don’t understand how they have so many customers.

This is by the far the worst customer service I have ever experienced. They have my billing info on record, but never charge the account when the bill is due. I called them 4 times today, got “sent to a different department” only to be on hold for hours. Once they sent me to their “sales team” to pay the amount they didn’t take out. Only to be met with a robot that told me my balance was $0. Since it’s not a person I couldn’t do anything about it, and it couldn’t realize why that didn’t make sense. I don’t understand how a company like this can actually function.

We’ve had technicians scheduled to come out to our property on four different occasions. The one time they did show up, the tech said he was not prepared to do “that kind of work”. Apparently the order had been set up incorrectly. Every time since then I’ve made sure the order has been set up correctly, and no one shows up. No phone call or text. They simply don’t show up. Seems like this is a common problem, and I’m sure people are taking off of work for these extended appointment times they give. On one of them I was told someone had to be home from 8am-8pm. I made sure someone was home, and again they never showed. There should be some sort of legal recourse for the way they are handling their customers. Reading recent reviews, I’m not alone. Really frustrating.

Well other than having to stand out in the cold for 20 minutes I guess everything worked out fine. But I mean a line outside in the cold for reals. So good luck with all that

Would not recommend them to anyone, been using them for 2 years and without any warning my internet was disconnected.

Suddenlink is the absolute worst internet provider in the state of Texas. We pay for 1GB and are LUCKY if we get 300mbps, then the customer service says that getting 500-600mbps is “acceptable” when it isn’t. I’m appalled by this company and anyone who works for them. We’ve had to call about this issue 3-4 times now and it still continues to happen which is unacceptable.Not only is their customer service an entire joke, but the installation crews are no better. They do a poor job installing the cables and didn’t even bother screwing the cover plate back onto the outlet. It’s lazy, careless, and exemplifies the exact reason no one in San Angelo can respect or even like this internet provider. The only reason anyone uses them is because they’re our ONLY “high speed” internet provider.Hopefully something else comes into town because I’m tired of dealing with the lack of internet that I’m still having to pay for.

They are by far the worst company I have ever dealt with. Your internet will go down constantly and they have no idea how to fix anything so you will always have to wait a few day for a technician to show up if your lucky. And when you talk to there “customer service team”. They will hang up on you at the first sign on a problem. If your looking for internet I would recommend using at&t or somewhere else. Other wise you in for a world of hurt.

Do I start with the fact that they wont change my last name on my current billing information? Or the $230.00 that is on my credit report because they didnt cancel service when I requested and moved out of their area and left it on for months until oh its past due so were going to shut it off now... I have been calling AND calling! Always told a supervisor will call you back BUT SHOCKER never did. Im done with suddenlink.. Im looking for another company... Absolutely terrible terrible service.... Thank you for the generic response, I will not be wasting more of my time on the phone with your company anymore. Absolute biggest waste of time. All together I have already spent 9 hours on phone calls emails and texting...

Worst company ever. Avoid avoid avoid. There are not even enough characters available here to explain all the reasons why they are so terrible!! Customer service doesnt exist. Their automated system will put you through a 20 min scavenger hunt of push 8 for the this, push 1 for that, then hang up. If you manage to crack the code, congratulations! You will then be on hold for over 20 mins!! Dont want to wait on hold, push 1 and we can call you back!! Except they wont!!! Dont fall for it! If you have the patience to wait and if they show up on the other end, dont expect for anyone to be able to help... Oh no!!! They cant seem to troubleshoot your issue! Dont worry, they will send a technician over immediately because they will escalate your concerns! What does that mean?? That they have given you peace of mind that someone cares about you! Again, dont be fooled, they dont. Its just so you can sit at home for the next three days JUST IN CASE someone becomes available before your scheduled repair time. Dont hold you breath, there are always so many issues with suddenlink, the poor techs hardly get a second to breath! Talk about job security!!! Im in the wrong business for sure!! So if someone happens to actually make it to your property, you may not be restored back to your overpriced so-so services!! There is always an excuse so be mentally prepared for that! Its like a bad infomercial at 3 am. But wait, theres more!! They cant seem to diagnose the issues, so they will have to schedule a different technician to come out another day (hope you work from home to be there during their ridiculous time frames, but then again, you probably arent getting much work from home done with no internet!) Then, they wont have the parts to make the repairs. One of their personal favorites, there is an outage in your area! They certainly will NOT notify you when this issue is resolved. (Please allow me to let you in on a little secret- there is no outage!!) If you fall for it and attempt to call them back, they will very politely tell you that you can log in to suddenlink.com and submit your complaint or request there... This is all while you have NO INTERNET!!! Then they will apologize, wish you a happy day and somehow, mysteriously get disconnected so you can start the process over. Please be prepared to spend at least a few hours playing hide and seek with the customer service reps on the other end. They are amazing at not helping customers! But, after all this, by the end of your torture, you may be issued a $20 bill credit for your trouble... On the $200+ services that you didnt get to use because they didnt work for the majority of the month. As soon as an alternative company is available in my area, good-bye suddenlink, good riddance, I will never look back! Although the grass isnt always greener on the other side, it doesnt and cant get any worse than this.

Nice response. Call us to help. When you call you are put on hold or given the option to have them call you back. When you have them call you back they still have you on hold and then they disconnect the call. This happened twice!!! These people dont want to talk to you because they cant fix your problems. Thats why they have the ratings that they do. When you go to the local office and wait an hour or more for your turn your told that they just handle sales and cant assist you. Zero customer service!!! My service was cancelled months ago and equipment turned in and they are still trying to bill me for services for the months AFTER I turned in the equipment. I have decided to focus my efforts towards the BBB, FCC and FTC. All of them are interested in helping and seem to have a lot of experience with complaints against Sudden Link.

Best internet service for San Angelo

This is one of the few times I would say that I would put zero stars if I could. Service was not the best for gaming even with the higher bandwidth service.If you are a military member do not get this service provider. They will make it very difficult for you when you PCS.Boingo is the way to go!And if the building your are in does not have boingo then you are probably better off just using the hotspot off your phone.

They are a Horrible company and they know its your only real option here. They will charge you for a Gig but you wont get anywhere near that speed.

Long wait time. Only 2 clerks.

I’ve had good service overall, a few outages but the pricing is ridiculous bc of the monopoly in the West Texas area, competition would be helpful to make the rates more realistic.

I was here the same day dropping off my equipment. Since I had already canceled my services, or so I thought they were canceled. I found out today it was never canceled, Im currently being charged for Suddenlink Services that I no longer have. I called to see why and they said I have to pay up until February 16th becausemy accountis still active. I said how is my account still active, I dont even have equipment to use your Services. I havent had any Services with Suddenlink since the end of December. This is so sad, So many people returning equipment & canceling services. People were talking and saying, customer service is terrible, bills just keep getting higher and higher every month for the same service weve had for years. People Check your bills and make sure youre not being charged for extra services or equipment you do not have.

Lived in several different states, and this by far, is the worst company ever. You make plans to have them come to your house, just to be stood up several times. Not to mention, the people will hang up on you after telling them what’s going on. I’m ashamed I had to give them 1 star but zero isn’t an option.

Terrible service. I scheduled an appointment to have internet installed, the technician called at the last minute saying that he was on his way, then never showed up. I then called two more times, and was told that a technician would be there within the hour, and no one ever showed up. Then I was told I could either wait until 8pm and see if a technician maybe shows up or schedule a new appointment, which I had to schedule for two days later because the next day was booked out even though they were the ones who failed to show up during the scheduled time. The only reason anyone uses Suddenlink is because theres nothing else available in San Angelo.

Tech arrived on time, was polite and respectful of property, and installed the appropriate hardware. Tech then claimed that there was a bug in the system and he had to email a help ticket to get the bug fixed and have my internet connected. He said it would take an hour, would call me when it was completed, and then he proceeded to leave my house. 6 hours later and multiply pleas for assistance, and I got nothing. I asked him to change out the modem, since there was a bug with that type of modem. He said it is not the modem, but a problem with my account. Frustrated and feeling abandoned by the service installation team, I called customer support and fixed the problem with an out-sourced tech from India in 10 minutes. Bottom line: Dont let the installer leave without making sure your products work properly. Youll be on your own and youll still have to pay for the service that doesnt work.

On June 1 I mailed my (outrageously high) Suddenlink payment that was due on June 11. To my surprise, I was charged a $10 late fee on my July bill. This occurred one other time. Now I realize that the day I get the bill I need to immediately make a payment--not even a one day delay. It seems that unjustified late charges must be one of their additional money making schemes. Note: They deserve no Stars, but something has to be given in order to post.

I have talked to suddenlink more this year than I have since I have been in San Angelo! I can never get a straight answer on why I am being charged twice, CONSTANTLY, on one of my accounts! They keep telling me that I dont have a past due of $111.00 BUT IT KEEPS SHOWING UP ON MY BILL!! WTH!?!?!?

Horrible worst internet ive ever had

If I could give this review half a star I would. The customer service is literally the worst I have ever seen in my entire life. Ive never been so upset with the amount of hours and times I have had to call Suddenlink. They were supposed to call back twice and never did, plus they want me to pay this bill with extra charges. Nope. Better business bureau is the next step.

Going on 4.5 hours with no internet at home. I have a virtual learner that cannot do his schoolwork and is getting behind for the entire day. There are no reported outages. I cannot speak to an actual person about this at Suddenlink. I have rebooted the modem 3 times, unplugged and plugged back in the router. I was asked to log in to my account online by a Suddenlink automated robot....I HAVE NO INTERNET. This is horrible service in general and horrible customer service, not to mention Im over charged month to month for the poor service provided.

Originally had good things to say about suddenlink,Internet quality is decent.HoweverCustomer service isnt worth it.As most other reviews, there is no good to say about this company, their customer service just tends to send you to the other department to fix the problem. 9 out of 10 times you get someone that you can barely understand. They took my initial payment to get the first months internet for a same day set up, just to get put off and have my account screwed up.You pay for what you get is all I have to say.

Staff was bland. Could care less about my issues. Just process and go on to next person. Service was awful!

Jessica was very respectful and helpful and I was able to take care of all my stuff with her. Thank you for all the assistance.

I arrived expecting the worst. My personal experience couldnt have been better. I was going to review if i had a bad experience so I decided to review because it was not bad for me. I was in and out in 5 minutes. Issue is fixed.

Horrible customer service!!! If you have other providers to pick from I would look into those first.Before anyone writes back to say they are sorry for my poor customer service experience and to reach out to them...THIS IS ME REACHING OUT!!! Apparently, to speak to a supervisor you must wait 2-3 hours for a supervisor to call back (if anyone even calls you back)IM DONE WAITING AND CALLING!! Im not going through hoops to find someone who can help me. Ive stated that I am unhappy with the service provided by Suddenlink. Suddnelink makes it so difficult for customers to be heard. You have my info, you call me or email me if you care about the service you provide!!

Three price increases in 10 months making up 60% increase. Even my bank is warning that Suddenlink payments are unusual!

I have been a customer for over 12 years, still cant get a break on billing or loyalty perks. Technicians do not show up during scheduled times, then say noone was home. Has to be something better!

The most unhelpful, scam like business I have ever associated with. Customer service is always someone foreign and hard to understand, and extremely unhelpful with account access and solving my problem. I have spoken to multiple different people in multiple departments and have been given different answers; transferred to different departments only to be told something else! I have been disconnected twice now with no return call. Call back customer service and it’s been 20 minutes just waiting to connect to someone.

Think of all the things you want your cable provider to do well: provide support, respond quickly, save you money, be reliable, be competent, keep their promises... Well you can absolutely count on Suddenlink to fail at all of them 100% of the time. Theyre the gold standard in providers of murderous rage.

Took care of my problem quickly and efficiently...very friendly

Call center barely speaks English. When the support person cannot get your phone correct, then hangs up on your. POOR everything about this company. My Internet drops about 30 times per day and i work from home on the computer. This is Unacceptable!

The absolute worst costumer service for any business, ever and this is not an absolute comment, just the truth. Chats never answered, telephone conversations w/reps who constantly say the cant understand me (I have not accent), who constantly place on hold. Terrrible!

Terrible service. There are about 20 customers here, sitting around for an hour or more and literally one person helping people out... the customer service over the phone is even worse: spent 4hr total on calls at multiple point to dispute Bills for accounts that should have been shut off months ago...Its extremely annoying how terrible their service is and how horrendous this monopoly is. Suddenlink need to be kicked out of San Angelo

I set up an appointment for a tech to come to my home to update my equipment and service. Keep in mind, this is new equipment that EVERY customer should get buy they won’t tell you unless you request it. They claimed a tech would be here from 8am-11am and its past the time window. No calls,texts,emails or updates informing me that they will not come out. This company could care less about your service. This company doesn’t care about the community, service or it’s customers. 0/5. Absolutely distrusting service all the way around.

I scheduled and paid for new service with an installation time wind of 3 hours. At the close of the window I began calling for an explanation as to why I had not heard from anyone and why my installation had not happened. I was given a different story each ti.e I spoke with someone to include that the technician did arrive and I wasnt there, which was a false statement, I left work early losing money and waited within 10 ft of my door. I was also told that the technician had called in sick and all of his appointments were canceled and I was told that the address was wrong, if ANY of these were the case why was no effort made to contact me? This was a very unprofessional experience for me and I would highly recommend that if seeking any sort of cable or internet service in the San Angelo area that you explore other options.

Its not that i am opposed to the on-site facility itself. More with the annual increases that tend to be added to the services they provide. For internet they really are fast but i have been contemplating using unlimited internet and going with basic cable as their premium channels seem to be unregulated and the prices increase and increase with no end in sight.

Worst Customer Service I have ever had the displeasure to deal with. I have been on hold for over an hour trying to cancel service for a deceased relative. There is no way to cancel service except by talking to them by phone.

Terrible customer service and no one gets back to you about issues. They take down wrong information when you call and dont pass along information when they say they will. No managers are on site in the local (San Angelo) office, so its impossible to get issues handled. Once I finally got through to a manager over the phone, he cut me off every time I tried to speak and placed blame on other branches of the company instead of dealing with the problem. For appointments, you will get notified that they are on their way, but they wont show up for another 4 hours. Worst company Ive ever dealt with, but they are the only option for high speed internet in the area. Garbage.

I got services started but decided to cancel them before the installation. I was told on February 19th that I was being issued a refund that could take up to 7-10 days it’s now March 4th and I have not received my funds yet. Seems like once they don’t have a use for you they don’t give a damn. I won’t be using Suddenlink EVER

I watched a sudden link technician climb the pole outside my house and the next thing I know my service has been shut off and my bill was paid! When I call and explain Im told that Ill be charged for the visit if the wiring in my house is the problem. The next day the technician removes the device blocking my sevice and now Im charged for it and the incredibly unhelpful customer service wont remove the charge. A most enraging company.

I have had sudden link for years and consistently had bad and unresponsive service. I have treated every person Ive spoken to on suddenlink with respect and they are kind back but I cant say how many times I have been transferred to a line that hangs up. its ridiculous and the wait time on the phone could be hours. It is the fastest wifi in San Angelo but it is a terrible business to deal with.

Worst internet & cable experience EVER! Also watch your bill closely they will try and throw random charges in there! Worst service ever experience and worst customer service by far!

HORRIBLE SERVICE EVER! dropped internet, customer service is horrible. charged us an extra month after we had already moved from our residence. refused to reimburse us or work something out. SAVE YOUR MONEY & GO SOMEWHERE ELSE.

Awful, I have never been so let down by internet. Do me a favor please and be there for my funeral. You know, just to let me down one last time.

When the technician came to install it, he didn’t do it properly and the internet stopped working about 2 weeks in. We still paid the bill in full for the month and we have consistently tried to call them to resolve the issue and they leave us on the phone for over an hour before we get hung up on, we call them again to have them tell us it’ll be resolved when it hasn’t been. We’ve now paid a full month’s bill to be without service for over 2 weeks. These people don’t care about their customers at all. They just want their money.

0 Stars for this company. Service went out at around 11pm, on Oct 29th, 2019. Called the 1-888 # and finally got a person who told me the service was down for regularly scheduled maintenance in my area until 7am 30Oct. Came home the after work at 6pm on 30 Oct, still no internet. Since then what a Horrible experience with the customer service center. 100% automated system that keeps telling me there is an outage in my Area, and they will text or call me back when service is restored. Pic attached with three separate texts all evening telling me the service has been restored after about 10-20mins. And this is after I had selected the Call back option the first time, which also told me the same thing after about 20mins. Also Attached the picture of the router proving it is not fixed. This is unSatisfactory. To everyone looking for a internet company- Save your money on a company that sets up there Customer Service # to just ignore people and feed them garbage until the problem fixes itself.

I got service connected about 3 months ago. The line from the pole to my house dropped down into my grass. I have made several called and had several appointments set up but no one has shown up to fix it. I called today and was hung up on after being refused management. This company has no care for its customers. I strongly recommend not using them

If I could leave negative stars I would! Terrible customer service...awful internet service...and very expensive for a product that is very slow and has constant connection issues. I keep hoping that another provider will open in our area so that we are not forced to use the travesty of a company. Since they are the only provider in our area looks like we are stuck paying high prices for lackluster services and products...or no internet...yay!! What a great option!Come on someone please bring a better internet service to San Angelo Texas!! I promise you there will be more than half the city switching the first day you are open for business!!!

How are you going to turn off the cable the day its due, not late but the day its due? Last month they did the same thing but 2 days before its due and most of the time channels dont even come thru its like back when i was a kid watching thru squiggly lines except now its little blockS of the show on the screen.

Beware of their Price for Life Scam. I had Unlimited Data 400Mb Price for Life for $39.99. I just got my bill and its now and its $60+. I called their representatives who could care less about their customers and said its $39.99 for Life plus a $15 fee that shows up a year after signing up. Apparently there is a fee that will be added on to the bill whenever Suddenlink feels like they want to charge you more. I just cant wait till T-Mobile Internet comes into town and hurts the Suddenlink Monopoly in San Angelo. To be honest you are better off canceling your Suddenlink service and use your T-Mobile 5G connection. My phone gets 30Mb-100Mb+ which is faster than my Suddenlink Internet most of the time and wayyyy cheaper.Update: Beware of the auto payment scam Suddenlink is running. I setup auto payment on my account that way I dont have to worry about calling Suddenlink. Well after setting it up online and verifying with Suddenlink support that it was setup I just got my service shut off for non payment and got hit with a late payment fee of $20. I asked them why there auto payment system failed and they said I never set it up even though I called to verify it was up and running. Suddenlink couldnt care less and to be honest probably did this on purpose so I would have to pay their late payment fee. Im in line to switch to T-Mobile Internet which is about $30 cheaper than what Im paying with this God awful company. Speeds are about the same as I was getting with Suddenlink and if you really want TV you can get Philo for $20 no contact required and also no price hikes like Suddenlink likes to give. Plus you dont have to wait 6 hours for the possibility of a tech to come by and turn on your internet even though I have enough smarts to press a button and plug a modem in. Please take a look at T-Mobile Internet.