The repair person was professional and wore a mask. The parts needed to be ordered and the order was delayed, he called me to let me know.

Sears is the worst ever since the local store closed. The customer service is non existent. I have been trying to get a microwave/oven combo wall unit fixed for over a year. I have had to start over multiple times and you can never really h anyone who can actually help you other than to schedule an appointment. I have had the tech not show up for appointments at least twice and reschedule multiple times. Then the parts don’t come on or are unavailable and in and on. Now I’m having issues trying to get my cooktop repaired as well. I will NEVER purchase the maintenance agreement from Sears again. It use to be a comfort knowing my appliances were covered. Now it’s a nightmare.

Sam was amazing! Professional, friendly, knowledgeable and answered all my questions. I highly recommend Sam for any refrigerator/freezer services!!!

David our repair man was absolutely the nicest and efficient workperson we have ever had come to our home. He was in and out wearing a mask and did the task at hand with ease. Thank you David ! The dishwasher works great !

Repairman was very honest about what was wrong with my fridge. This helped me make the right decision to replace my fridge. Thanks so much!

Sears Appliance Repair uses local contractors and I was fortunate to have Craigs Appliance Repair service my Maytag dishwasher. Craig responded quickly, ordered the replacement parts, returned for installation and the dishwasher is working as good as new. Thats why I am glad to be able to count on a Sears service agreement.

My experience was very positive. Maintenance rep kept me up to date regarding arrival time. Upon arrival, he was very friendly and professional. Got to the annual maintenance quickly. Helped me understand a few actions I could do to ensure good performance from my washer/dryer. I appreciated his feedback and felt he did a good job. Highly recommend using his service.

Had chicken alfredo chicken over cooked wife had chicken fried steak was over cooked taste was good and were late evening last time we are there was good

I work full-time and having a schedule window was very important to me. Service was supposed to be 1p-5p with a call and text when tech was on the way. I got a call and text at 10:45am that tech was coming. I contacted Sears and they said, no, he will be there at 2:45pm, I checked my outdoor home security and the tech WAS waiting outside my home from 11:00am until I could get home just before 1pm. Once here, the tech blamed Sears for not knowing what they were doing with scheduling and he could not do anything for my oven except charge me $109 and say I probably need a new one.

Great, good service, food on point. Server was awesome.

When dealing with Sears I received the really good service I was used to. However; using the home warranty program through them was very hard because it took so long to resolve my appliance repair issue. I had to wait 7 days for Cross Country to decide if they would replace my appliance. Once the decision was reached all was good. It just takes too long from the report of a problem to getting it resolved especially for someone as busy as I am. and especially when its a critical appliance such as a refrigerator.

This is a picture of our completed job. The repairman refused to put the dishwasher back after installing a replacement motor. He left parts on the counter and the dishwasher in the middle of our kitchen floor. Pretty shoddy work, Id say

Wish I could give a zero rating or even a negative rating. Sears is a joke! We havent had our washer since June. Finally they agreed to replace it. We have a warranty but the price they gave me didnt cover the cost for one like ours. I called and the warranty lady agreed for me to get a certain model. She offered it l, not me. I went to the store and it was a lie. They would only give us another low quality one. Do not believe anything they say. Ask for your message to be recorded and a conformation number as well as the name of who you are talking to and their ID number. If not, they will conveniently have no trace of your call.

Service was on time as scheduled. The technician was polite and got right to work. Unfortunately, the wrong part had been sent so he was unable to complete the needed repair. So we will need to get a new appointment when the new part arrives. This is a considerable inconvenience to us. This is no fault of the technician but the part supplier. So with two visits already (first visit diagnostic, second failed installation due to wrong part) the third will be a charm. We are in a distant location so getting an appointment is a bit difficult. So can only testify to the politeness and on time scheduled visits, not the outcome.

It was VERY QUICK >Usually it takes about 45 minutes :This was about fifteen

Finally, after almost 2 months waiting, our fridge got fixed right. Sean is THE best...thorough, attention to detail, and great customer service with follow up!No luck w/ other techs.

Frustrating it takes a. Week or linger to get someone to come out to my house when I have paid warranty. Then technician fixes one issue only to leave another issue... wait another 7-8 days to get that fixed and another issue wait another week and hundreds of food thrown away from my brand new fridge and wait again. The technician was friendly and helpful but it takes too long to get them here and then dumb things like they didn’t put things back or didn’t turn the light back on in the freezer etc and I don’t know how to renegade the light they disabled. 4 times for all these dumb little issues and nearly $300.00 of food thrown away.

The repair was done well and the servicemen were polite. However, I was shocked at the cost of simple repair, and especially parts. My refrigerator was only 2 1/2 years old, and I had expected it to be of high quality, based on my experience of Sears products over the past. Next time I need to buy an appliance I will do more research on the reliability of the product. I think the extended warranties and the annual maintenance offers are basically a scam.

He was MORE then awesome and he did a really good job. He went thru everything and even replaced the nasty rubber gasket in the washer. He told me about soap usage and gave me lots of great tips. This man was really nice and friendly. He is the BEST one that I have had so far and he has made me a firm believer in keeping my maintenance agreement going. Wow, I am telling everybody to do this and showing them what it would have cost if I had not done it or had this. He deserves a BIG RAISE... Merry Christmas everybody and thank you for sending him to me...

Although both technicians were amazing, it is the scheduling system that needs an overhaul. The parts were shipped to me, and the schedulers were worried they wouldnt arrive in time, pushing my repair appointment out another additional week. (almost four weeks total). Since the repairman are in such high demand, it seems you could wait a little closer to the appointment to change it. All my parts arrived prior to my original appointment.

Washing machine working very well now! Jim was on time, knowledgeable, & figured out the problem quickly. His return trip with the new part was during the holidays, & he was able to schedule around our busy times. Thanks Sears & Jim for a job well done !

As always, Sears repair came to the rescue and repaired my ice maker in my seasoned Amana Refrigerator. I love the notification emails and text letting me know the service man is on his way. Plus being able to see their location via a google maps link they provide. Keep up the good work Sears Service Repairman.

Its great to find your repair parts and even get repairs

Very satisfied with the men who delivered my washing machine. Therewere no hoses with the machine, the delivery man had to provide them, so the washer could be used. I was very pleased and thankfulto him for doing that.

My washer went out. I had the extended warranty, so I scheduled an appointment to repair it.The actual repair men who showed up were OK. They were friendly, and two of the three were competent. The first one didnt order all the parts he needed and wasnt sure he was even ordering g the right parts I the first place. The second one ordered the rest of the parts and put a rush on them, which I thought was cool. I mean, it was an extended warranty repair, which costs extra on top of the price of the washer.The trouble came up with the call center. They bumped our scheduled appointment back because there was a problem with the scheduling software. After spending an hour and a half talking to five different representatives, two of whom were escalation reps, I got nowhere.Then, they bumped the new scheduled appointment for the same reason. It took a month (November 10 to December 15) for our repair to get done. I will not be making purchases at sears, nor shall I be dealing with their service department ever again. That was one of the worst experiences as a customer Ive ever had.Edit to add: its now January 30 and the washer is still not fixed. Theyve come out five times, with no resolution in sight. Theyre scheduled to come back out again on February 3, but based on track record Im not holding out hope. Ive asked for a new washer and been told that until the tech determines that your washer is unrepairable, thats not an option...

Sean was our repairman to install a new water valve. He was able to turn off the water at the connection and install quickly, but the water still did not flow to the icemaker. He then checked the icemaker to see the problem was ice in the connection. He defrosted this blockage and tested it to see that all was working fine. He did an excellent job. We were very please with his service!

Had to make two visits to fix washer and dryer as they didnt have the parts on the truck the first time. Otherwise, 5 stars. Everyone was excellent and they kept me informed of updated appt times and came when they had promised. Work performed has been well worth the money as opposed to buying two new appliances.

Both of the people who came to my house to repair my dishwasher were very knowledgeable about their profession. The first diagnosed the problem and ordered the part, the second came and installed it. Both took the time to make sure everything was working the way it should, not just what they came to fix. I recommend this service for anyone looking to get their dishwasher fixed.

Dryer is having troubles starting, it stops then starts then stops etc... Service Technician was knowledgeable, helpful, careful and provided clean work. Unfortunately the part is no longer available and we are left waiting for the day it completely quits running. Weve had Sears service agreements on all our appliances over the past 20 years and always find the service technicians to deliver top notch service and repairs. the manufacturers seem to know that the parts most last more then five years, go figure.

They promised to have the part needed when technician came in a week. He did NOT have the part but demanded I pay the $109 diagnostic fee despite not keeping their word. I filed a complaint with Oregon DOJ. Suggest everyone ripped off by Sears Appliance Repair anywhere in Oregon file a complaint. They appear to be a scam. Not sure they intended to ever have the part but a quick way to stop in and get $109 for ten minutes.

Technician did a terrific job. Kept us informed of his ETA. Friendly, well informed & excellent at articulating. He not only serviced our dishwasher & suggested appropriate products to have it running properly. He alsotaught us how to get the best service from our machine during our annual servicings. Both my husband & myself listened & learned. Thanks so much!! We hope to see you next year.

Our technician was great. He explained the problem which was not what the previous tech had said. He was prompt, courteous, and friendly.thank you for sending such a great guy!

Scheduled service for fridge, first sears canceled our service and rescheduled. It was for between 1 and 5pm, got a call that technician would be late. Didnt show until 7:30 pm, I feel this is unacceptable but wasnt going to reschedule again. Technician did a fair job, thats the only reason I gave 2 stars for this review. Wont use Sears again.

Todd took the time to educate me on the nuances of ensuring the continued performances of both my dishwasher and washing machine appliances. In addition, he was able to order an obsolete part (and set up an installation appointment) for my range. Thank you Todd!

Sears sent appropriate reminder notices and the Technician arrived during the scheduled time slot. Tune up was completed quickly and work area cleaned. Technician was professional, friendly. and work completed to my satisfaction.

The repairman, Mike, was friendly, informative and efficient. Within a minute of looking at the washing machine he had diagnosed the problem and said it would take about twenty minutes to repair. And it did take about twenty minutes! Excellent.Thanks to Sears, and Mike, for taking care of us.

Sadly, 4 out of 4 of our kitchen appliances were defective. I spent a lot of money purchasing top of the line gas stove, refrigerator, microwave, and dishwasher.All were defective. the gas stove had a MAJOR gas leak from one of the elements. It took 2 technicians coming to my home twice to fix it ($135 per tech per hour). they were able to find the leak, order the part, and fix it within 2 weeks.The microwave has a piece of cardboard on the interior that was broken and needed to be replaced. Again 1 technician at $135, I declined the service call to install it, it was pretty simple.The dishwasher was insane. I did one load of dishes and noticed a leak. It took about a week for a technician to come check it out. He decided it was unfixable and needed to be completely replaced. Ironically, he was here at the same time 2 other technicians were here. Sears Appliance Repair coordinators are into wasting resources, I realize they are under manufacturers warranties, but at $135 per technician, that is crazy.Anyway on the Bosch dishwasher, a new one arrived after dealing with the Home Appliance Repair people for several days. The technician told me that he would order the new one, but when I called to check on it, I was told that it had to go through a review process and they did not even know that it had to be replaced. Well, after another two weeks it arrived a couple of days ago. I was told that it would be installed by the technicians. Again I had to speak to several people (mainly from the National call center in India. By the way, even if you get their names for future reference they make them up, one lady was named Harvey one time, another told me her name was Erica at the beginning of the call, then told me Jan at the end of the call.Anyway to make a long story short, I was informed that I would have to pay for installation if I wanted Sears Appliance Repair to install the new dishwasher. Now I have a defective dishwasher with the new one sitting in my family room. I refuse to pay an installation charge for a defective machine, especially when I paid for the 5 year protection plan. Now I am also stuck with a defective dishwasher, they told me it was my responsibility to dispose of it, not theirs.Finally my Kenmore Elite refrigerator has a broken shelf. I called to have it replaced. I was informed that if I ordered the part I would have to install it. However, if a technician from Sears Appliance Repair came out and ordered it (which cost $179 today), they would be responsible to install it. Well, the technician came out today and fixed it by shoving it into the whole better, the broken part is still broken. I wasnt available when he came, so I called him back and told him that I did not appreciate the fact that the fix he did was unacceptable and I want a new part. He got upset, but finally told me that he would order the new part but I would have to install it. Again, I told him that if I wanted to repair it myself, I would have done that in the first place.These are all brand new Kenmore Elite and Bosch appliances. All were defective upon receipt.The nightmare is still not over and I am getting really disgusted by the way this has been handled by Sears Appliance Repair. The actual technicians are very nice, however the Sears National Call Center (in India) is a joke.Sears use to stand behind their products, now they are just in the business of selling and not taking care of the customer.I would not recommend buying any high end products from Sears. I know I wont ever again.

The best service weve had so far. Wonderful technician!!!

The technician was once again prompt, courteous and efficient. He went above and beyond in terms of finding and fixing the problem. Its truly appreciated when a technician cares about the product as well as the customers who use them!

Outstanding service from SEARS in performing my annual Kenmore Washer & Dryer Annual Maintenance! Technician (Grant) was job-ready: on time, very professional, respectful, listened carefully and responsive to my questions and concerns. He walked me through proper use and maintenance of my washer and dryer to optimize best usage practices. I really appreciated his tutorial walkthrough. I highly recommend SEARS products and service maintenance plans. Thank you, SEARS!

I was so thankful I purchased the service warranty for my HVAC unit when I first moved to Oregon. My unit failed within my one year warranty and Sears replaced parts that would have cost me $2500 if I had not gotten the warranty!!! It was well worth the cost of the service warranty!! The tech who serviced the unit was awesome too; he was on time, courteous and helped me understand my HVAC system much better. Thank you Sears!!

The repairman was very knowledgeable about the ice maker and knew just what to do to repair it. He was very courteous. We appreciated him.

The worst experience ever! The technician says he fixed my dryer but right after he leaves I run a load and there is a loud banging noise and it doesnt heat up. I call customer service and the representative says I have to reschedule service for next week and pay for the parts he broke. What a waste of my time and money! Save yourself from this nightmare!

Service technician arrived as scheduled. He was very knowledgable and helpful with any and all questions I had. I ONLY have Sears technicians work on my appliances (not even happy with sub-contracted service providers through Sears, I always insist on an actual Sears tech.). I have had poor experiences with other service providers. The Sears technician actually fixed a problem that a prior service provider had created. Very happy with Sears service technicians.

Window of service arrival time was 4 hours off!! No notification. I spent the entire day waiting. The original four hour window time and then the additional 4 hours. Not pleased!!! Serviceman was very professional and knowledgeable.

We have been dealing with a refrigerator/freezer that does not get/stay cold or freezes at least a month now and in the meantime have lost a lot of food. Several service calls have been performed. Three parts needed to be ordered at the first service call. At the second service call the repair tech said only 1 needed to be installed. Since then it has taken 4 days for the refrigerator to get cold and the freezer is still not freezing. Not a happy camper with Sears product or repair at the moment.

He did a professional job. He had two appliances to check, my range & refrigerator. (I own 5 Sears appliances; freezer, and wash/dryer.) Checked more items than I would have doing a maintenance check.( I have also serviced many appliances as an Electrician & Instrument/Electronic Tech.) I purchased 3 service agreements because of the electronics on the range, refrigerator, & freezer and we have power outages & brownouts in this area. I have a transfer switch and a 12KW generator when I need it for my well, furnace, freezer & refer & a few outlets for microwave & hotplate.

We have had 4 service visits. The 5th is scheduled for next week. . . been without our main refrigerator/freezer for over a month. Thank goodness we have a maintenance agreement and are patient. Need I say more?

I certainly recommend them to any and all needing appliance service. Great customer service on the phone, internet and texts, great communication, on time, clean repair, cost was within reason. If I need any help again I know who to call.

Sears is responsible for the single worst customer service experience in my life. They dont listen, they are not transparent in their potential costs for repair, they dont bill properly, they cancel your appointments last minute and then reschedule multiple times then the send the bill to the wrong address.

Still not fixed, the parts cant be found the dishwasher is still under warranty so whats next Sears?

Service person was knowledgeable, polite, efficient, kept us informed of what he was doing, we were pleased with the experience - Thank you.

Very unhappy with Sears. Instead of repair you basically wrote us off.I think even tho the serial number was missing, the repairman could have ordered what was needed. Now I have a new white color washer to replace my red one.

The technician knew what he was doing. He went above and beyond by helping with my maintenance agreement issue I had. The issue was resolved. Sears needs more technicians like him. Sorry I do not remember his name.

Scheduled appt for 1-5 pm and of course I get a call around 4:15 pm from the repair person that he is running late and to expect him in 40 min. That was the only disappointment of the entire service visit. He was polite and very apologetic about the delay. He serviced three appliances promptly (Microwave, Stove, & Dishwasher) all along giving me tips on use and how to avoid misuse. Overall, very good service and customer service.

The Sears Repairman came to my house on time and ready to fix the problem with my Samsung washer. We found that there was a different problem than what I had called for and he fixed it right away. I think it might have been wrong at purchase, as my washer now spins and washes clothes better than it did before. Thank you for the great service.

Quick repair service! The technician was amazingly knowledgeable! He had our dishwasher up and running in under an hour....

The service provider was knowledgeable and professional, and gave valuable instructions on how to maintain both the washer and refrigerator.

The service that I received, WAS NOT A SEARS MAINTAINANCE PERSON,WAS NOT AS THROUGH as a normal Sears person..... I know have a squeaking noise with my dyer......... The person was nice, But NOT HAPPY with the service.

Yearly warranty check-up.

Johnathan did a great job! He quickly repaired my dishwasher and gave me suggestions on how to keep it running well. He was friendly and curtious. Thanks!

Love Sears and their warranty service. The tech we have had the last 2 times (once to diagnose, 2nd to do the repair) needs to retire. His attitude is awful. In telling him the issues the machine was having he coped an attitude several times. Poor customer service.

FIRST of all the date you are showing is incorrect...however after 3 different repair visits over 2+ months of waiting, none of the repairmen were able to repair my frige. Finally I was given a replacement, which I am currently waiting for. This has been the worst customer service I have ever experienced...frige broke on 5-5, it is now 7-19...seem a little too long to you? Have spent hours on the phone and waiting. We shall see how the replacement does. Extremely poor customer service.

Your guys always do good work and give good tips(like on the dishwasher) . But what baffles me is that since your scheduler always wants to know exactly whats the problem, why doesnt the repairman arrive with the parts to fix it? He comes and confirms what I said on the phone, then orders a part that then has to be installed on a 2nd trip!

Ice maker stopped working on my frig because the heater ceased to work. Repair technician came when promised. The process of replacing the tubing was a fiasco. Because of the way the frig is designed a trained technician had no choice but to either shove or finesse the new tubing through a hole in the door from the top of the frig to the bottom. It took two hours. He tested and left. I got twelve ice cubes before the ice maker stopped working again. Now I am told that there is a kink in the tubing that has stopped the water flow. DUH!!! What did you expect when you shove a too large tube through a too small hole.

Did arrive late but thorough and complete in repair. Much appreciated!

Very professional, scheduled and serviced washer and dryer per a yearly check up, in a timely manner.

The gentlemen who did my repair was very professional and did a great job! I would recommend JS Appliance Repair to anyone.

Your service man done a great job. We were very happy with his work

I cannot rate this business other to say that when I tried to call them on Saturday, December 14th at 4:30pm to check availability of a part for a dishwasher, Google Maps indicated they were open until 7pm on Saturdays, and no one answered the phone, needless to say I was frustrated. I found the part I was looking for online and purchased it. I generally try to shop locally first, but when the business is not there to accept my business, I move on. Sorry.

Polite people

I was very happy with what the technician did. He gave me some very useful information also.

Experience was very good,, it was a yearly maintenance check and all went perfectly, no complaints right on time in our window. Very pleased

Sears was fast and kept the cost to their original estimate. I loved the reliable service Ive trusted for over 25 years!

Professional and thorough

The service was good, and he was efficient. Good to have the fridge service to keep it running.

The technician came, cleaned up my machines, gave advice on using and maintaining them. Thats what I needed.

Very positive and the technicians were professional. Work was completed quickly and all steps were explained.

What we paid for and what we received did not seem to be equal. The technician would not reinstall the washing machine after he repaired it (which is what my initial request was for) and said an install person would be needed. This is ridiculous. Your service is a cruel joke and needs to be addressed. People should not have to call two separate services to get their appliance up and running. Your phone support was even less helpful. I wont be calling you again.

Serviceman was wonderful, very helpful at showing us features we didnt realize we had!

I waited 2 and 1/2 months for a technician, and then all he did was hit the solenoid with a rubber mallet. He didnt even check for loose connections. He was a smart aleck, to boot. Im WAITING FOR MY SERVICE CONTRACT REFUND.. It hasnt come. What a waste of money !

Repairman was very professional. He answered my questions and gave me several tips. He came about a 2nd appliance and had to break the bad news to me that the part needed was no longer available, but he was very helpful and kind. He also saved me $30 and I appreciated that very much since I was looking at having to search for an expensive item.

Craig did an excellence job! I would highly recommend his work!!

Fast efficient free (covered by maintenance policy) repair. Good job!

The man who came was very nice and helpful, and cleaned up before he left.

Very professional service....helpful in explaining what was going on and why.....then fixed the problem.

Washer& dryer service was done promptly and very quickly . and the tv was repaired very quickly cause we knew the part that needed to bre replaced . and both service men were, very nice and professional .

On time, quick fix, friendly, professional. Very good job.

I appreciate the service I receive from Alan when he repaired my lawn tractor. He is friendly and always answers my questions.

My repair was done fast & friendly & was explained when i ask A question, Good job Mike, Thanks Dennis

My repairman was on time, very pleasant and did a great job on my frig.

This was a yearly check up and the technician was prompt, friendly and efficient.

Didnt have the part needed to fix my dishwasher even though I told them what it was. Had to wait 3 or 4 more days for my dishwasher to be fixed. Same part for my dishwasher was replaced less than a year ago.

The repairman was thorough and did a fine job.

Our service man was the best. However the leaky ice dispensor is worse. Not his fault just the refrigerator.

;he offered tips on how to run my appliances smoother, was quick and friendly

Nice repairman. Speedy repair.

The tech was very good and gave me suggestions for my equipment use, which was very informative and helpful. Thank You Sears.

Good job! Gave us instruction on things we could be doing to improve the life of the machine and adjusted the level for us.

Mel helped us to locate the problem we have been having for several months with our Water Softener. Good job.