Herb and the lady who helped us with the finance portion (forgot her name) are wonderful to work with. A few years ago my fiance and I bought our first cars off the lot and they helped us along the way. As college kids with no perfect credit trying to get their first cars they helped us walk out the door with one without giving up on us. Now a few years later after building up equity our 2nd time around was even smoother. I highly recommend herb as being your dealer hell make a way outta no way. 😁

I have been spending a lot of time at the service department since I bought a used vehicle from Serra. While I feel that there were things wrong with the vehicle at the point that I bought it and the mechanics at Serra should have picked up on some of the things wrong with my vehicle during its certification inspection, Serra has taken every opportunity to make it right and keep me in the loop on what’s happening with my vehicle. Melissa McNally has been very kind & knowledgeable whenever I need to get my vehicle in for service, I can count on her to expedite the process and make sure that I’m informed. Overall, I’m glad I bought my vehicle at Serra Chevrolet.

You cannot go wrong with service at Serra! I leased my first car today with the help from Ivan Miller and he was excellent. Such an outgoing and sweet guy. Not only did he help me get into my lease, he helped my mom trade her lease in from another dealership (for a better price!) I will definitely be recommending anyone looking for a lease to go see Ivan at Serra. While you’re there stop by and say hi to the service manager, he loves visitors… :)Thank you, Ivan, Terry and Bob!!

Brett was very patient with our 5 different test drives. We were comfortable with the entire process. Tessa was fun too.

I just love buying cars from Patrick! His assistant Rene’ was amazing!I have had no issues buying here and Patrick always goes up and beyond for his customers. I will forever be a fan of he and his team!!!!Amazing customer service, professionalism at its finest. You will never find a more personable, funny, honest, reliable team than this one right here!WE ARE LIFERS!!! ✌🏻♥️🇺🇸🙌🏻💥🎯🛻🚗💰

We were heading to Chicago for our Anniversary, and a belt on our vehicle broke. I visited Serra Saginaw and worked with Marc. He was able to get my vehicle in and kept me informed of what was going on as we took another vehicle on our trip. When we returned on Monday, I was given a tentative pickup time and was assured that my vehicle was fixed correctly. I was very happy with the service I received.

Josh was very helpful at finding me the vehicle that fit my needs! I love my new car and look forward to driving it and the price was reasonable!

Ivan was so great to work with! We went in for my daughters first new car purchase. He was patient with our questions & extremely knowledgeable about the vehicles. I’ve never left a dealership thinking I got a great deal, until now!! Thank you Ivan! 5 stars!! ⭐️

What can I say, except, this was one of the most pleasant car buying experiences that I had. Chris Daniel was my salesman, and he couldnt have been more professional, and helpful. I can honestly say that Ive never had a salesman work as hard for me as Chris. A good portion of my deal was through text, and, or phone, and when I arrived at the dealership, everything went smoothly, price of my vehicle was exactly what we agreed upon, and what I received for my trade was right to the penny. Buying a car right now can be a challenge, with the shortages and all, however if youre in the market for one, I would highly recommend giving Chris Daniel, and Serra Chevrolet a call!

Salesman took advantage of an older person. Traded in a 2019 impala with under 15,000 miles with a warranty still in place and gave him an incredibly low trade in amount when used cars prices were at their highest value to date. Not impressed by them at all and would not recommend anyone shop there!

This dealership from Service to Sales is TOP QUALITY. The employees are kind and respectful, but most of all down to earth. A special Thank You to Patrick and Tessa! You guys are the best!

We have been looking for a 2021 bright red Chevy blazer. We went to four dealerships in the Kalamazoo area and no one had what we were looking for. We went on line, and found Serra. They had the blazer we were looking for, and at a cheaper price. The sales lady Nicole, was very helpful. She showed use everything about the new car. She was so nice to use. She answered all our questions. We would definitely drive the 160 miles to Serra to buy our next vehicle.

I brought my car to get fix after hitting a deer. They put it together and forgot to put something in so had to take it apart again. When I picked it up. One of my engine lights was on. My antenna was not attached. My bumper popped out when I got home. I returned my car to get fixed again. Picked up my car and noticed they missed a spot of paint. I don’t want to go back for a 3rd time. The lady at front desk with long dark hair was super nice! But the Mechanics made so many mistakes. If it wasn’t for that lady I would give them a one star. But she was super nice and it wasn’t her fault.

Beyond happy with my choice, you guys rock!! Thanks Nicole for your time and patience

I grew up in the Saginaw area but now live in California. While inquiring about purchasing a new Corvette in California, it seems every dealership was adding $20,000 to the MSRP. A friend in Michigan suggested I talk to Bob Wainwright at Serra. Bob happily took my order and kept in constant contact through out the year and a half waiting process.Bob and Serra sold me my 2022 Corvette at MSRP and executed this long distance sale to my complete satisfaction.Thank You!James Burridge

First time costumer, they were so helpful and probational over the phone,they took all my info over the phone, and when i got there, I was in and out in 15 mints. best costumer service ever. i drove 2 hrs to get there and really worth every mile i drove. Thank you Ivan for an amazing experience.

Easiest purchase experience Ive ever had. Complete transparency throughout entire process. Highly recommend giving these people a shot at your earning your business

Problem not fixed. Still having the same problem with switch not going into the lock position/key stuck in the switch.Was not happy with the greasy boot prints all over the driver side sill plate either...

I had a phenomenal time looking and buying a new car! Pat and Renee were just fantastic guiding me in the right corner and truly taking care of me! If you ever need a new or used car I would definitely check out Serra Chevrolet!

Very good service and quality. Highly recommend!

I started having issues with my vehicle a few weeks after purchasing which turned out to be very minor things but me not knowing too much about vehicles got ahead of myself and got way too paranoid.. just for it to turn out being very minor. I had written a review previously being disappointed here but Al Serra and the salesman who originally assisted me reached out and they helped out greatly and I appreciate them a ton for that. They really do want the best for you, and just to take of you and set you up with the best vehicle for you. I appreciate them for reaching out to make sure we got the best service possible, I definitely would recommend them if you are looking for a place that will help you before, during, and even after. Thank you Al Serra, and Brayden!

Very helpful especially when the battery in my Tahoe was dying. They got my car in right away changed it out.

Bob Wainwright has helped me purchase 2 vehicles since 2017. Super friendly, and does everything he can to help me get the best deals. Highly recommend!

Another great experience working with Serra Chevrolet! Was able to drive away in my dream car. Patrick was amazing with the whole deal. This is my second vehicle I have purchased with Patrick as my sales person. If you are looking for a vehicle I highly suggest working with Patrick in the used vehicle building

The guys are always friendly. Love how they joke around with each other. They do a great job..

Ivan Miller was a great help with assisting me in finding the perfect vehicle for me. The entire process was smooth and easy because of him. I purchased the 2021 Blazer and couldn’t be anymore happier with it.

Everyone was so nice and very helpful! I bought my first vehicle here. And Ill absolutely come again for my next vehicle. 10/10 would recommend for used cars. Theyre upfront and honest about the vehicle in their lot and are always willing to help out even after your purchase.

For not having much inventory to look at, Serra Chevrolet met and exceeded our expectations. Our salesman, Ivan Miller, did everything he could to find us a vehicle to suit our wants and needs, given the current shortage.We are so appreciative of everyone working to find us a great lease on a great vehicle!We will definitely continue doing business through them and recommend family and friends as well.

Salesperson Chase Munro is very knowledgeable about the new technology in the cars he is selling. It was very confusing to a new buyer like me (my last car was a 2007 Highlander!), but he was patient and considerate. Id also like to comment on Chads professionalism and graciousness in the finance department. These are great people to work with!

Serra Chevrolet took care of me. I needed an oil change and had a recall notice. I am from out of state and had not purchased my car from them but they treated me like I had. Doug the service agent was fantastic. I had asked for pricing on some new running boards and he was happy to assist. When I dropped my vehicle off I had not scheduled a ride. They were happy to give me a ride home and pick me up when the service was complete.

Serra Chevrolet was amazing to work with. I will especially recommend Herb Waits. His level of customer service, salesmanship, work ethic and professionalism are not seen very often anymore. He truly loves what he does, and goes above and beyond to earn your trust and continued business. Highly recommend. We recently traded in our Equinox for a Traverse and he made the process seamless and simple. Just hands down, best car buying experience I have ever had.

Everyone was great. Communicative, prompt and friendly.

Had an excellent experience with Ed Bleshenski today. Got a good deal on a Chevy Cruze and were treated respectfully and professionally. Excellent job!

I can’t say enough about our experience at Serra and with Ivan Miller specifically. I was recommended to go to Serra after a pretty bad experience at another dealership. After having wasted hours with the other dealership, I was fearful of having the same experience. Ivan was very reassuring and super positive throughout the whole process. Gave me plenty of options I really liked, despite lots of places not having a huge selection right now. I never felt pushed into anything or felt pressure to choose a car I didn’t like. When I got to finance, Leslie was super informative, didn’t skim over anything or try to throw in a bunch of added fees. She made us feel very comfortable and let us make our own decisions. This place is just amazing.

I would like to start by saying that everyone was very professional. The waiting room was clean. With that being said, I was scheduled for an 8:30 appointment. I was told it would be 2 hours. I was more than prepared to wait the 2 hours; however I did not leave until after noon. I do understand that we are still in the midst of a Pandemic and patience is needed ; however I think that someone should have communicated with me prior to me becoming restless and asking what was the hold up. Luckily I was off the day that I was in the shop, so the delay did not cause me to miss an appointment or be late for work.I am satisfied with the work that was done on my car. My satisfaction with the work completed on my car and the professionalism is the reason I rated this as a 4; however more communication is needed for customers that are forced to wait longer.

Positive experience. Fair used car dealership and would recommend folks give them a try.

Had tire rotation, I asked a worker to check out left reset tire, he told me it looked good. Tires rotated . Another employee let me know that my last free oil change needs to be before December 10th, 2021. I appreciate that.

My husband and I purchase a vehicle from Florida that had damage undisclosed to the dashboard. The dealership that we purchased the van from in Florida agreed to pay the cost of an installation for a new dashboard. We purchase a dashboard from a local junk yard and my husband called your company to receive a quote. We were instructed to bring the van in so that it could be assessed by the technician that would be replacing the dashboard. I took time out of my day to run the vehicle to your facility as instructed. The service attendant told a service technician to come out and look at the van he quoted four hours of Labor. We also received an estimate from another local dealership McDonald Chevy on State Street. We submitted both estimates to the dealership in Florida and which they chose your facility, as it was the lower-cost estimate. I set the appointment for Tuesday morning and which we made arrangements to drop the vehicle off Monday night. Tuesday Morning the service attendant at your facility calls my husband to inform them that its going to be double the cost in that they sent out the wrong technician to quote the dashboard. My husband explained that had we known we would have went with the other quote in order to have the service fully covered by the dealership in Florida. He explained that we now are stuck with a dashboard that we bought that we can not have put in for the price that was quoted by your company in which I took time out of my day to ensure that it would be a fair estimate. The service attendant called my husband back and drop the price $200 more still requiring a $300 plus out of our pocket above and beyond the estimate. So now here we are stuck with a dashboard that we have to pay hundreds of dollars more to get installed due to an oversight on your companys behalf. I am very disappointed with the service that we received and unwillingness to make the situation right. We have had our oil changes done at your facility in the past and can no longer support a facility that has an oversight and expects the customer to pay for it. We are extremely dissatisfied and now have to look at a dashboard that is wrecked and a new one that we are unable to put in due to financial constraints.Update: Serra called back and offered to fix the damaged dashboard at the original price quoted. I am happy that they are trying to resolve this issue, however I cant give 5 stars due to the lack of communication and willingness to make it right when the vehicle was already there that day. I am annoyed that I have to make 2 additional trips out there for drop off and pick up but I am thankful that Serra reached out to resolve the issue.

Awesome and friendly service! Nick and Juan are the best! They fit me in when they were about to close. they were professional and courteous. Thank you

Ive bout 4 vehicles from Patrick great guy highly have n will recommend him to all my friends also the staff at Serra was very friendly

Its a great service!, You almost spend more time at a red light. A good team working the field with good communication. Highly Recommend it!..

I love going to Serra for their friendly and professional staff. The prices are great and the service is always efficient and speedy.

Very long wait! Only 3 cars ahead of us but took over a hour to actually get in the garage for service. Once we were actually in the garage it was quick but did not get much information.

It was a great quick process. Customer service was good, and they didn’t try to sell me anything I didn’t come for. Will definitely be my new go to place for oil changes.

Doug was so helpful! I will definitely be bringing my car here for service again.

Bob Wainwright and Serra of Saginaw are amazing. Bob always works hard to make sure the customer is happy. Our family has bought several vehicles through him. He’s top notch and closes a deal with the customer in mind. Highly recommend Serra of Saginaw and Bob. Very pleased with the service we have received.

Great dealership I would highly recommend. They went above on beyond to help get us into our Traverse. Thank you Pat and staff!

Sales and service have always been great, every time I’ve gone to Serra. Bob has made the process effortless both times I’ve bought a car from him and takes care of as much paperwork as he can, keeping my effort at a minimum. The service department has always been friendly and efficient as possible as well.

Dylan was very good at answering my questions. I love my new 4Runner!!

Mike Cron in the body shop was Outstanding! He kept me updated with the process work on my car.I am pleased with the work that was done on my car. Thanks again to Mike!

I had 120k mile maintenance done on my Highlander. Tom was fantastic with the scheduling and got the work done on time as expected. I’m glad to us Serra’s maintenance department.

Worked with me on price and I think this was the fastest car transaction I have ever been through. It was great.

Patrick was amazing and got me a beautiful vehicle below my price range. I Love my Jeep

Always great and friendly service. Only take my car there. My wife feels the same. They never try and sell her services the car doesn’t need.

So it was real close to closing of the day at Serra oil change & clearly obviously that everyone wanted to go home. It was 1:40 & they close at 2:00 on a Saturday afternoons. I pulled up & sat for a second & a guy came & waived me up to a door & put a cone behind me. I am sure they have cleanup & things to do before the workers can leave & so I truly wasnt sure if they would be able to take my car, as there were 4 cars already waiting & 3 in the bins.Thank You for doing my oil change and taking alittle extra time out to get it done. I have a unexpected long travel today & I truly appreciate your willingness to get the job done and done right. Thank You Serra for going the extra mile.

I purchased my Sierra pickup from Serra Saginaw two years ago and have had minimal issues with it. I recently needed a few items fixed and Melissa in Service was very helpful and got my issues fixed the same day I stopped to schedule a service appointment. When getting these items fixed Melissa noticed I had a recall on my Sierra. She ordered the parts, notified me the next week and got me right in again to get the recall items fixed. Great Service!! I’ll be back!!

Very nice professional and very helpful.

Customer service was great. So excited to drive my new car🙂 If you need a car, please consider Bob Wainwright, you wont be disappointed!!!

Very busy Quick Lube. I waited an hour. Service was then performed in a efficient and professional manner.

Best service by far! Brett goes above and beyond!

After reading reviews of Serra quick lube I was a little skeptical as this was my first time there. I went towards the end of the day. There were several vehicles ahead of me and I waited only 25 minutes. While I was waiting I was greeted and asked if I wanted my doors lubricated. The staff was excellent and proficient. This will be where I get my future oil changes due to the service and competitive prices.

Working with Matt and Chad at Serra made my car buying experience a breeze. Very straightforward and helpful individuals.

We found our vehicle online and had previously contact a salesperson for more information. Brayden sent us what we requested promptly. After a week or so, we contacted Brayden again and verified the vehicle was still available, which it was. He pulled it aside first thing in the morning after we confirmed wed be coming. The vehicle was exactly as represented and the process was simple. The service provided by Brayden and Tessa was second to none!

Had my oil changed. Satisfied with the services n the time line. Plan 2 visit next time I need an oil change.

Herb was awesome and very helpful in finding me the car i wanted as well as setting me up on my own insurance plan!

Best crew and the best service. Always worth the wait

The whole experience was very nice. I was kept informed thru the whole process. Provided a very nice loaner car. Joe at the service desk did an outstanding job. Thank you Serra Toyota.

I Worked with Alexander Albaugh. I would Defiantly recommend him to anyone in the market looking for a new vehicle. Made every thing a breeze from start to finish. He knows his product and other manufactures they carry in and out. The sales Manager Tony Decker was super friendly worked hard to get me the best deal possible. Look for these guys when coming in to the dealership they wont let ya down!

Great service! Never had an issue coming here. The staff are always friendly and polite.

Joe Meyers has won over the business of my entire family. Hes a great salesman, and always a pleasure to do business with him! Everyone Ive met at Serra is helpful, and simply a pleasure.

I always go to Serra Chevrolet for my oil changes. They’re usually busy so come prepared to wait a little but once you’re in, they’re quick. Nick and Juan always take car of me! I will most definitely be back!

The service staff on the Toyota side has always been amazing and friendly !!!! Tom is always smiling and super helpful !!! And Mike the mechanic is one of the only reasons I’ll drive all the way to Saginaw because I trust him with my vehicle !!!! Thanks for another great experience !!!

The service advisor Leslie was great. When I picked up my vehicle it still had a concern so I brought it back and was out into the rental quick and on my way. The people are great the only issue I have is with cost but I understand

It was awesome. And the people was real friendly. They do a wonderful job. The service was second to none. I will go back in the future.

Excellent service from the start to the end of the buying process! Ivan was exceptional with his patience while my wife and I test drove several vehicles to make our decision to buy. He as well as his Manager went above and beyond to make our experience a positive one. I would definitely recommend Ivan at Serra Chevrolet if you’re looking for great service and expertise in the buying process. Thanks Ivan!!

We have bought three vehicles at Serra from Herb and he makes the whole experience so nice! We will always use Herb! The rest of the people were great as well! If you need a used or new car Herb goes above and beyond to make sure his customers are happy!

Serra Chevrolet in Saginaw are very helpful, pleasant, and I would recommend anyone looking for a vehicle to shop here. Scott thank you for taking the time to help my family out. You were amazing!!

Great experience working with Scott on my new used vehicle. Best Customer Service I have ever had at a dealership. Thanks again

A.J. was very helpful and patient! He made shopping for a vehicle very easy and answered all of my questions!!

4/17/21 Update: Turns out by vehicle needed some more work. Naturally, I took it back to Serra. I came in first-thing on a Monday morning. Leslie Lopez-Belt assisted me and genuinely cared about my situation. She was careful to write down all of the details so that nothing would be missed. She immediately searched for Marc Wallace (whom assisted me in the past) and worked on finding me a loaner car to use while my vehicle was being serviced. Leslie even asked if she could assist me with taking out my daughters car seat and stroller and putting it into the loaner! I cannot say enough kind words about Leslie and Marc. Each of them took such great care of me and Marc continued to keep me updated on the status of my vehicle. Again, I will continue to only go through Serra Chevrolet for all of my vehicle needs.The staff here are very friendly and accommodating. Marc was flexible with my work and personal schedules when arranging pick-up and drop-off times so that I could drive a loaner vehicle while mine was being serviced. He even took the time to ask if I had a safe trip, remembering that I had to travel out of town. Marc was also careful to explain exactly what was going on with my vehicle and how it was fixed. I would certainly recommend Serra Chevrolet and will be bringing my vehicle here for any future service it may need.

Ordered truck accessories with installation. Dealership never contacted us when parts were in, after a few weeks I had to call to ask for a timeline and they said they have been there. Had to ask for an appointment to install. Got parts installed and they tried to charge for installation, which I paid for with the online order. Had to send the dealership proof of payment. Then clerk did not know what to do since we paid on line. Everyone was nice and helpful, just a ton of missed communications

Fast, easy, no pressure experience from first contact to driving off the lot in a new car. AJ was extremely helpful very professional and Leslie worked miracles with the financing! We started at another dealership and decided to to look elsewhere because of their (lack of) customer service. Im very happy we did. Team Serra was awesome!2020 Malibu

Love that they come and pick up my car for oil change while at work! Amazing

Everyone at Serra was friendly and professional. The wait was minimal and I was very satisfied with the service.

My 2020 tundra was taken care of quickly, service representative moved the paperwork with minimal fuss, the place was clean and professional

My wife and I would like to thank the salesperson at Serra Chevrolet used car lot. They did everything they could to make our first time experience buying a Toyota product pleasurable. The sales representatives were also very knowledgeable on setup and programming our new 2021 Toyota Tundra. Thank you to all employers who worked with us.

Great service! Dropped off truck for fuel pump module trouble and had it back in just over 4 hours, same day service! Was surprising to say the least but made me a very happy customer!

I called ahead for an appointment. Arrived early, was greeted, and checked in by Joe Liebinger, and was told requested service would take about two hours. Was offered curtesy transportation home and pick up if desired. I declined. Work was done before estimated time due to no need to make one repair; which saved me about $100.

Today I had excellent attention in Serra Chevrolet Saginaw. Thank you so much.

Serra of Saginaw is great! Friendly, fast, and courteous! I have neither a Chevy or Toyota, they had what my vehicle needed and I will be back for all my service. Unfortunate for the dealer who sold me my car 😉 Rock on Serra!

Great company always here to help one of the most respectful team I ever worked with here to help

Nicole was great! Had everything ready, so the process was easy.

Eric was amazing to work with... Buying a new vehicle can be very frustrating but he made the whole process smooth, easy and painless, and very convenient.Thanks again Eric...I would recommend you all to everyone

Bob Wainwright was awesome. He explained every detail throughout my car buying process and was so personable! Truly a smooth process. I’m so happy with my decision to come to Serra and even more excited about my new car!!

Went in for a simple oil change. They lubricated all the door hinges and locks as part of the service. They pointed out my air filter was getting dirty, so they replaced it (not part of the service.)No complaints. Competent technicians. Fair price (with email discount coupon.)

Good price but they didnt even shut my hood completely so I had to stop just after pulling out to fix it.

Hurb Waits helped me get into a 2008 Chevy Impala I appreciate everything u have done and the staff was Amazing and Great 👍🏾👍🏾👍🏾

Great experience! Replaced 1 vehicle that was totalled and upgraded a second vehicle. Patrick led the charge and is supported by a great team

This was our second time purchasing a vehicle from Saginaw Serra. Excellent customer service and excellent staff! Herb was our salesman and he didn’t disappoint, he went above and beyond! Thank you!!

Purchasing my new Chevy Malibu was a very smooth and enjoyable process. Bob Wainwright was not only very knowledgeable, but I could tell from the start that he was interested in my wants and needs in a new car. In addition, Bob made sure went over the entire features prior to choosing my new vehicle and again when I picked my new Malibu up. He was truly a delight to work with. A great experience!!! Thank you!