If I were to assign a grade to the Window installation project I had with this home depot it would be a D-. From the very beginning I was given the runaround. In the store an associate told me that homedepot did not do window retro-fits. He was wrong and thankfully the assistant manager at the store was able to get the project started for me.My project coordinator was polite but it was very frustrating trying to get clear information on what was going on with my project. 1st there was a delay in the permitting. Then, when we had an install date scheduled, there was a mix up with the contractor and it had to be rescheduled for another 2 weeks out. On the day of the appointment for install I was notified the window had arrived damaged and had to be reordered. I got the confirmation of its reorder 2 weeks after I was notified of the damage. Why wasnt it reordered on THE DAY it was found damaged instead of 2 weeks later? All of these delays and communication failures resulted in the project taking over 2 months to complete. This duration of time is completely unacceptable.Separately, the men who physically carried out the install were professional and quick about their work. Unfortunately they did leave a hammer dent in the wall near the window. It would have been easier to forgive had the man owned up to it and offered to try and fix/patch the wall he damaged. In the future, I would not use homedepot contractor services for a window or door installation project, neither would i recommended a friend use homedepot for their projects

I do not know how Home Depot survives. Their customer service has always sucked. They have a piss poor training program. I have no idea how they survive.

Typical home depot