Love the fast and professional service at Phil Wright Autoplex.

I took my vehicle in for a recall and when I picked up my vehicle there was a place on my dash that wasnt there when I dropped it off. And I was told they didnt know what it was and wasnt responsible, so they asked me to take it elsewhere and see if someone could fix it and then turn the quote in and they might be able to reimburse me for my expense. This is something that was done at PHIL WRIGHT service department not by me. I will never go back to the service department for anything going forward and I wouldnt recommend anyone else to go back either if you care about your vehicle. Really sad that car dealerships dont care about other peoples vehicles that they work hard for.

Best service at honest prices. Helpful staff who go the extra mile to help. They are my 1 st choice when I need service or repairs

Dwayne was awesome got me in and out in no time and I really appreciate him taking care of me

Bought a car from them which had a recall due to oil issues. Serviced through a local garage. Car broke down in November and I called them. They gave me a verbal estimate and never mentioned a recall. Was out of town so another garage fixed it. Broke down again and the warranty expired two weeks ago. Now they want to charge me $3,000 to fix what they knew about when they sold the vehicle to me in the first place and when I called about it in November!!! Their manager told me they would not actively spend their service dollars trying to take care of someone who did not regularly spend their money with them!!! Apparently buying a car from them once is not enough to ensure good/ethical customer service!!!

A week ago I took my Sonic to Phil Wright Chevrolet because it had trouble starting. After a phone call from the service department I agreed to have the tires replaced with four Firestone all-season tires. I was told the starting issue was electrical. During the time the car was at the dealership it was supposed to have a full-service inspection. We spent almost $900 on the services.Leaving the dealership on June 12 I stopped at the Pilot gas station 0.5 miles from the dealership. After filling the tank the engine would not start, the same problem I described to the technician Dewayne. When it did start after waiting about thirty minutes, I was only able to keep it running by revving the engine. The car had trouble accelerating beyond 20mph.This is the second time in as two years that I have had issues like this with Phil Wright Chevrolet Service Department. We were able to take the car to Superior Chevrolet in Conway, AR, on June 14, where the service department successfully identified the engine problem: a part of the gas intake, where gas fumes were being trapped and kept the car from starting. After their repair the engine was fixed.Yesterday my tire pressure light came on. I checked the tires, having not driven the car very much since the service in Conway. I found the rear passenger tire was low on pressure, and after airing it up and waiting a few hours, I noticed the pressure had gone down again.Because the dealerships were closed I took it to Walmart, where the technician informed me that the new tire had a hole in it and that it did not appear to have been made by a nail or sharp object.I purchased tires from Phil Wright Chevrolet that were obviously defective, and I cannot see how the technicians at Phil Wright Chevrolet did not notice the problem with the engine that led to the issue with starting the car while performing a full-service inspection. Today they refused to replace the defective tire.A zero rating would be better!

Second time i comment,, i hope Dont get érase again,, i have a problem With a 2005 hummer 2, i take to the Ford dealer in Russellville and they Tell me the expert in hummer was the chevy gm dealer because they make hummers, ok i take to the chevy dealer to see if they can fixed,, after 2 weeks of waiting a call or something from the dealer they never call me,, i go in check to see if my h2 was Fix,, and they Tell me was already Fix,, they change a couple pieces of the h2,, they said everything was ok,, they charge me about 1200$, after 2 days Driving the h2 start doing the same problem, i Open the hood ( Im not a mechanic,, thats way i take to the dealer chevy the experts) the first think i see Is the piece they already replace the one go from the air to the motor was complety loose, the certific mechanic the one work in my h2 he for get to put 3 clams,, ok i go to the autoparts and i put my self ( the clams),, but that no Fix the problem,, they Tell me Bring in again,, after 1 week they call me and they said was Fix,, i take home after 3 days Driving start doing the same problem,, and i Dont know Where i have to take it now,, the gm make hummers thats way i take to the chevy dealer but i take 3 times and they never fixed like Is post to be,, chevy dealer from Russellville : wath u guys recomended the best place i can take my H2 to get Fix ??? The same dealer from Russellville or Other one ??

Too many people are complaining about the service.

Helpful and friendly

Great staff