My husband had a 9 am appointment on this Saturday. He arrived early at 8:30. He only needed a 50,000 mile checkup. His car SAT for 2 hrs. with no work being done to it AT ALL - finally began work 10:55 am. No update was given to him to allow him to cancel sitting in line. When he asked about his vehicle they wouldn’t give him an update on ETA.This is the only Toyota dealership nearby, but Google also shows right now they are “lighter” than usual.They mentioned they were understaffed today, but I’m sorry if you make appointments for a weekend, make sure you have enough staff to cover and don’t book everyone at once. Prioritize appointments above walk-in’s.My husband had mentioned that he usually comes after work and service is quick, but this was something he had to put off until weekend.4 hours and counting… husband is still at the dealership.

This is the second time I have my own vehicle maintenance service here on Saturday. Its beyond my expectation! The service was super fast and Mr Schrillo helped me thru every step with his incredible knowledge. I would definitely come back for a service!

Good experience overall. I was disappointed it took about three hours to get a oil change and tire rotation. I scheduled my appointment in advance and was surprised I still had to wait that long. Otherwise things went smoothly.

Chris Teller and his team are by far the most professional and customer centric staff in the auto service industry. I go out of my way to do business with them because I know it will always be done right!

I took my car in for oil change. Got a call from advisor that the car was ready. I went to pick up my car from Toyota and noted the check engine light on and other lights were on as well. I was still at Toyota parking lot so I called the advisor and informed him about the check engine light and the other lights, he told me to bring the car back in for them to check it out. The advisor brought my car back to me after they checked it and told me my gas cap needed to be changed that’s why the lights were on. I was very disappointed that I had to pick up my car with a check engine light on, makes me wonder if they even checked my car. I noted oil on my drive way the next day after Toyota changed my oil, I just had it checked out by a mechanic and I was asked by the mechanic if I had my oil changed recently. I told the mechanic that I had my oil changed by Toyota, I was told by the mechanic that the DRAIN PLUG was not closed after the oil was changed. Now I have oil all over my driveway and I don’t think it’s fair for me to pay for another mechanic to diagnose that. Very very disappointed in Toyota.

I have been coming to RR Toyota Service since I purchased my RAV4 last year. I completely trust the service department with all the repairs and maintenance of my vehicle. They are honest, trustworthy and have made each visit pleasant. I enjoyed each service advisor I’ve had so far. I won’t go anywhere else. The dealership is slightly more expensive, but I think it’s worth it.

I went in for an oil change and to check on a oil leak in my Tacoma. The Service Advisor was friendly and helpful. He said there were also 2 recalls. I had an appointment. I waited for 2 1/2 hours and the Service Advisor came out and said he would check on my vehicle. A short time later he came out and said that the truck hadn’t even been seen by the the mechanic there was still one ahead of mine. He explained that they were short mechanics today. It might have been nice to know when I came in or maybe they could have offered a discounted or free oil change, nope. I left and they lost a customer. I have never written a negative review but this was ridiculous and no way to treat a customer.

Sally is a fantastic advisor. She is friendly and very helpful in getting the correct service for our vehicles. On my most recent visit, July 8, my car had a problem starting. It also was time for general maintenance. I am happy and confident with the work that was done. Thank you for the excellent and friendly service.

Excellent customer service!! Travis Willi kept us posted on the work being done and treated our family with upmost respect and professionalism while being friendly and welcoming to the area! Two thumps up Toyota!! Super fast service!!

Lawrence Torres, my service advisor was very professional and exceeded my expectations when it comes to punctuality. I dropped of my vehicle at 5pm for the scheduled services at 1pm the next day for half a day job. At 7am, they were already working on my vehicle and before 11am, the services were completed. Diagnostics, recommendations, and results of the services performed was sent online for my verification and acceptance or deferment which gave me an idea on how to prepare for the next maintenance costs. I was given a 25% discount as a promotion and my rental vehicle was not charged after I returned it on time. I was also able to just pay online (social distance) instead of in person so transaction and vehicle pick up was smooth and quick. No waste of my time at all. Thank you Round Rock Toyota Service Department! I definitely consider this as one of the best experiences I have had from a dealership! Keep it up and may God bless you guys!

Nathan was very attentive to the needs of my car. I waited in the waiting area for my service to be completed. The wait was short and I was very comfortable. I will return for future service.

I scheduled my 35k mileage service here and my advisor was Nicole and It was unpleasant conversation from beginning. I left my car at 8.40 Am for a recall and 35k service. I only got my vehicle back at 5 pm. I have to call her to check the status and never updated me about what’s going on and why it’s taking time. At the end, I was surprised by the charges for the service and I don’t have any complaints on my vehicle condition prior to service as well as after. She never bothered about explaining the reason for the charges. When I ask why these charges for a general service, her reply was worst and I didn’t feel it’s worth for me to spend more time there. I wouldn’t go here next time.

Christy Pennington is the real MVP. She was knowledgeable about services and made it easy for me to get my car repaired. I will be back!!!! Great customer service and very professional.

Service Advisor went out of their way to make sure recommendations made by the mechanic were absolutely correct and that those recommendations were no more than needed given our circumstances (selling the car).They did include recommendations for things needed in the future too. Service Advisor was very helpful, professional and pleasant.

Fast and friendly service. Service advisor was very helpful.

Good customer service representative. Kept me updated with work progress

I bought my car at Round Rock Toyota and have serviced my car there ever since. The online scheduling and payment process make the appts so much easier for me! Their service with Uber was super easy so I could go home and take care of what I needed to take care of while they were servicing my car.

Very nice, professional people. Took time to explain services as well as being mindful of my wait time. Ill be a return customer and will refer others to Round Rock Toyota.

I went to the wrong dealership for my appointment and they worked me in without any problems and the service was really quick

Ms Iris was so helpful today and great conversation/explanation with regards of my tires problem. I been satisfied with their service on my 4Runner since I moved here. Thank you Toyota Round Rock team.

I was happy with the work that was done, but I was told by 2 employees that my car would get a complimentary detail or car wash - and it did not happen.

The service was great! I really appreciated that the service consultant did not try to push any services on me that I dont need.

The team at Round Rock Toyota Service is terrific! Adrian was super nice! He was very professional and kept me updated on progress all through the visit. Explained the service findings and got approval before any work beyond the oil change I had originally requested was dine. Great experience!

The woman who came to take my information was very professional, friendly and efficient timewise. She answered all of my questions and made me feel comfortable about the process.

Round Rock Toyotas work was prompt and efficient. The diagnosis and repair were handled professionally and our vehicle was returned to us the following day. Julia Duron, our service advisor, was friendly and informative.

Service person, Nicole, very friendly, got me signed in quickly, kept me informed

I have been trying to get into get my maintenance done and can not get in for at least 3 weeks for an oil change and tire rotation. I have bought 6 new vehicles in the past 15 years here and will not be returning due to not being able to get an appointment when needed. You should have available appointments for returning customers. This is unacceptable.

Adrian was very pleasant to work with and took good care of my vehicle. Service could be more expedient which is the reason for a star deduction. Overall a positive experience the two times I’ve come.

Always come here. People assume dealership service costs more... But this one doesnt. Ive priced around on different issues and they are always a comparable price and good trusted service

60k miles service mainetance. painless no pressure service. No attempt to upsale or trying to pressure customer to repair thing that is unessesary. Quick and smoothly handle by service representative. Definitely, will come back again and recomend it for others

The environment here was great. The place look like a palace for your car. Your service advisor will treat you like King/Queen (esp. Sally Hubert. She got a great personality). My star for service advisor for this place is always going to be 5 star. HOWEVER, your mechanic might not treat your car the same way your advisor treat you. Due to an unfortunate event of leaving my car for service, she has been swiped and oil marked by one of the mechanic. Now it might be an accident by the mechanic, or he/she was rushing due to the huge amount of traffic that the service center gets but it was not disclosed to me until I pick up my car and notice the swipe. Unfortunately for me, I do not have proof because I didnt take a before picture. As for the lovely oil finger print marks, Im fine with it. It proves that your mechanic works on your car and put the oil that it needs. My only concern for car owners is that PLEASE take a before picture around your car when you go servicing your car here or anywhere else because you will never know you might end up with a paint touch-up/correction with your service bill.

Took my wifes Highlander for full service. The service rep Allan took very good care through the entire process. I was most impressed with Allens followup.

Never have I ever had a bad experience from here. I absolutely love my service advisor Allan, and love the way I’m treated from the moment I pull into the bay doors, until I leave.

My Service Advisor for many years Micah Miller has moved on to Honda service. I wish Micah well and he is still a good friend. NOW, I HAVE NEW SERVICE ADVISOR MR. LAWRENCE TORRES. Very easy to talk too, very professional and knowledgeable with a can do attitude. We will get along very well going forward.

Julia, the service mgr. was great, explained everything very thoroughly. Timing and service was excellent!

Happy with the service at Round Rock Toyota. Irlaine is the best service advisor there - helpful, cheerful, and honest. This is a reliable and professional service centre.

This was service maintenance on Rav 4 Toyota 2021. The Service was excellent, on time & very helpful & also very courteous.

My service manager Adrian continues to impressme with his top notch customer service: I called in close to a Saturday afternoon closing time with a dying dealer-only hybrid battery and he directed me to come in while he started the paperwork. He greeted me at the bay door entrance and invited me to the waiting area while he carried on. Forty five minutes passed and I was on my way. You guys hire right. p.s. Your hybrid batteries cost too much.

Most recent visit was great and Sally is my advisor for life. I genuinely feel that she is looking out for me and my car. Sally makes recommendations, and explains why. I trust her.There’s an earlier comment that suggests taking pics before service. I 100% agree but never do it.

Very good, quality service and friendly helpful people. Allan S was wonderful & considerate to keep me updated on wait time & my car.

I always enjoy seeing Julia and Jae! They have always had my trust in their professional opinions regarding my Camry.

I take my car for all its maintenance and they always treat me and my car great always appointments availables and send me home so I don’t have to wait in there

I moved to the area last year and needed a place to bring my RAV4 for general maintenance. I’ve used Round Rock Toyota twice now for oil changes and my 15,000 mile inspection. Both times my service was very friendly, relatively quick, and incredibly seamless. I am definitely using Round Rock Toyota Service Center for any future maintenance needs.

I think the store has excellent people working there. Alan in service is the reason I’ll continue to show up at their service department.

Always have had a good experience. Scott B in service department has always been so patient with me and my questions. I feel very comfortableleaving my car in his hands.

Scott Backus is a terrific service manager and keeps my 10 year old Toyota Rav 4 in tip top condition!

Overall a great experience at the dealership. Love Scott Backus and Sally Hulbert-best advisors! Have been using this place for over 20 years!

It was a great experience. Lawrence Torres was excellent. He made this experience very awesome.

Had no problem getting in and out in a timely manner. Sally got me scheduled early and I was out in no time. Sally is the best. So friendly and knowledgeable. A pleasure to do business with her.

My service advisor, Natalie went above and beyond to make sure I was taken care of. She was professional, communicative, and courteous. It was a great experience and well definitely be returning for all our service needs. Thank you!

The staff is fast, no waiting to get checked in and service done in a timely manner. Everyone was professional and polite. The waiting area is clean and comfortable. An all around good experience.

High quality maintenance. Professional, courteous, interested staff. Easy to deal with!!! I use Round Rock Toyota for all service on my Rav.

Travis was absolutely incredible and amazing, he really the best of a bad situation!

I have a very low milage Highlander. So I asked for an overall check, well ahead of the milage schedule. They accomplished everything I asked for. Service was on-time, actually very fast, and efficient. Service personnel explained everything -- I didnt need anything in particular. VERY CLEAN waiting area. GREAT coffee. Have owned multiple Toyotas for over 25 years, in several states. This is the best service department of all the ones we have ever visited.

Came here for a 45k maintenance. Brought car in early. We knew we would be waiting a while so it doesn’t matter.The service lady (Kristine Blackburn) NEVER came out to check on us, or show us what needed to be worked on to get our approval. 3 hours in. We got frustrated and went to ask her how long it’d take. Only THEN did she pull out the inspection sheet to ask us what we wanted done. So done.Came in for a 1pm appointment, it is now 4pm..our car is BARELY being worked on. Not happy.

My Service Advisors (Julia Duron & Iris Rodriquez) Are The Best! The Service Manager Chris Teller Is An Awesome Guy! I Call Him For All My Problems. He Takes Care Me. Sometimes I Just Ride By Round Rock Toyota Service Dept Just To Say Hello To My Favorite People…..

Very professional. My service person explained everything being done on my car. Service was timely and efficient.

Amazing service. Not only did they hook me up with a service appointment quickly, but they finished much faster than expected. I cant say enough about how helpful and efficient the workers are here. I have been to several Toyota service stations across Texas, and this is by far the best I have seen. If you have a choice, definitely come here, and you wont be disappointed.

Would have been nice to actually talk to my advisor face to face instead of all the automative messages.

Great service and free Uber can’t beat that. Best quality and fast service for my vehicle.

Robert was the best service advisor i’ve ever dealt with he went out of his way to make sure i had the best service. Ended up getting a scratch on my wheel and he followed up and got it fixed.

Totally satisfied with the professionalism, courtesy, and promptness of the staff. I even gave them a dozen RoundRock donuts. Thank You

Adrian Stephenson is an amazing Service Drive consultant. He’s very helpful and always friendly.

My service advisor Allen was very professional and helpful. His explanations were concise and our service was performed in a very timely manner.

Relatively quick, and they made sure I was given a ride back to pick up my car.

I was very pleased with my service. They quickly diagnosed the problem, gave me a precise timeline of repairs, then made it happen. Im usually hesitant about dealership repairs, but Im glad I did for this one.

Kept me up to date on service done. Job completed on time.

It’s a brand new car 🚙 and come with a problem on the windows. Waiting for new part to change.

Allan is very professional and they are always efficient.

Took my 2021 Toyota RAV4 in for 5,000 mile check (although just had about 4000 miles). Service was prompt, check over was comprehensive, and like getting it washed.

I have been going to Toyota Round Rock for over 8 years and primarily worked with Scott Mazoch. Overall, RR Toyota does an amazing job and Scott is who I trust with my car.Thanks,Avi

Very efficient and friendly staff. The part was ordered as promised and installed.

Excellent service as usual. Was in and out within 30 minutes after state inspection. No extras.

I called this place before for guidance because this is my first time going in for car service.I like the receptionist and the lady that helped me the day of apppintment was so professional and nice. She has short black hair and wear glasses, sadly I forgot her name. Next time I will come back and ask for her again if possible.

Great place, always provide excellent service and are very accommodating. Scott Baccus is my go to each and every time.

Scott Mazoch has been my service advisor for years and hopefully will continue to be. He’s always helpful and will go to, what seems to me great lengths, to make sure I get the services I need without going overboard. He considers my truck’s needs and cost then helps balance the priorities that allows me to save money.Beyond that, Scott is kind and considerate. Never hurries me through the process or pushes me to buy or spend more. Scott is the kind of guy you want to help address your vehicles needs. Honest and trustworthy. Keep up the great work!!

Went in for recall repair and last “free” maintenance check, which is kind of misleading, should be 3 free oil changes. Anyway, when I made the appt I was told it would take a couple of hours. When I got there I was told it was all day. No loaner vehicle, but they did Uber me home and back. Unfortunately I had another appointment later in afternoon, based on original time told to me and ended up spending $40+ for Lyft because I didn’t have my car. Nicole also did not take the time to go over what was done with my car, only told me to sign that I was picking it up. Not the best visit this time around.

15000 miles warranty check.....Allan was superior.

From the time I drove in service area, I was politely greeted and escorted to my Service Advisor’s area Nicole Duran. She wasn’t available, so Julia expediently explained and proceeded with this wonderful teamwork of what would be done! Julia Also Checked on status of my recall “replace fuel pump” & was told part was in and they could do that after other maintenance service. But would need to leave my Camry 2019 XLE there & pickup by 6pm. Julia also informed they could do safety inspection & I could pay next day upon getting my car! Since I couldn’t wait, Julia provided courtesy Uber drive to take me home. Notifiedby Text driver name, vehicle color, license plate & arrival time for me to come outside. The scheduling & timing was perfect. Picked my car up next morn & they provided complimentary wash! This was a very stress-free experience without any confusion. Definitely, plan to return for future appointments etc! Keep up great work Toyota Round Rock! Thanks! Lillie G.

Warm friendly welcome by service advisor Travis Willi, he kept me informed during service visit and reviewed completed services and condition of vehicle, and thanked me for my business. Thanks Travis and Round Rock Toyota!

Had inspection done. Very professional, courteous, punctual and friendly! Will always return here for the amazing customer service.

I have an awesome service representative for many years, Sally takes excellent care of my car.

These guys found a tire inflation problem that should have been fixed at the factory or at least dealer prep. Courteous and on time!

I had a recall and a electric door lock malfunctioning. Service rep took car in and offered me a ride. Wife brought me and a few hrs later they called and said service completed. They also offered me a car wash but it was raining and I declined. 1st time there and it is a clean facility with free coffee, tea and hot chocolate.

My Tacoma received the regularly scheduled maintenance and Round Rock Toyota did an excellent job. I’ve used their services for years and have confidence in their work on my vehicles.

I’ve been bringing two vehicles here for about five years now and the lobby is clean and staff are nice but that’s the only good thing about it. From leaving my truck windows down in a bad rain storm and handing the truck back with two inches of water in the center console, to forcing you to make an appointment for anything and then taking three days to change out a part they have in stock. Trying to schedule work and picking up/dropping of toddler at day care is impossible when they always lie about timing. I requested a loaner when they left my truck open in the rain for them to have time to clean but service manager told me he is not allowed to do that and did nothing for me or the truck. Place is a joke. Highly recommend sending your vehicle anywhere but here.

Julia got me in quickly for a flat tire though they had no available openings. I always get my Rav-4 serviced at RR Toyota.

The folks at Round Rock Toyota did a top notch job. The efficiency of getting you and your vehicle in and out is amazing.

Kristine was very helpful, patient and worked rigorously to help me find a solution to my problem! I will request her for all of my next appointments!

Kristine was outstanding in taking care of my vehicle! Thanks

We go here for all or scheduled maintenance. It might cost a little more, but I trust them. If you can, request Kristine, she rocks!

I take my car here for scheduled maintenance and have always had a great experience.

I had a hitch put on my new car. It was very expensive compared to other places but they did a great job. Added trim to cover and secured the wire harness to the hitch. I also had revive done for 10,000 miles. I was the first in that morning and the last car out that evening.

Great service staff and great service. I went in my husbands recommendation and I’m glad I did.

Kristine was so insightful and professional while I was at the service center. Kept me in the loop and helped with quotes I had asked for while a new key fob was being made for my truck.

Appointment was for 11 a.m. didnt get my car back till after 5 pm

Everyone was awesome especially Scott Mazoch, it was my first visit and I will definitely be back.

Very professional, very nice, great service.

Had 70k service on my Tundra, very quick and professionally done.

Nicole helped me today and let me just say the worst service I have ever got here at Toyota I purchased my 2014 tundra here and always come to get services on my vehicle and this time Nicole was very rude. She made me feel worthless and made me feel unimportant constantly asking me you got it here who told you that with such a attitude making it seem as if i couldnt afford the service I was requesting. Never had an issue until today. Very disappointed on their customer service.