As always this nail salon does not disappoint! This specific time has been my favorite design ever! I showed a picture of what I wanted and the woman did a better job than what was on the pic! She said her name was moon 🌙. She did my pedicure and my manicure. So pleased with her work. She took her time and really did it perfect even though I got there kind of late so we were the last ones in the salon. I definitely recommend this nail salon.
They have the really unique flavors. The ones that I have tried have all been very rich and full of flavor.
The guy there didn’t even let my feet soak before ripping the gel polish off ! He was being so rough and unprofessional! They are money hungry as well. I was charged extra to scrub my feet which should already be included in the $40 I was paying! Never in my life have I ever had to pay extra for small services that’s included in the package! On top of all that he was rushing !! I will never come back to this establishment again! Save your money and go somewhere else!
Moon did an amazing job on my nails. Perfect
Love the ladies that did the pedicure for me and my daughters. But for the amount of money I spent I was expecting better quality.
They were very courteous.
I’ve been a loyal customer for 15 years. They’re the best!! For ALL services!!
Whenever I come to this shop, the staff is so cordial. I dont have to wait long and Mai knows what I like and does a flawless job everytime!
Mai always does an excellent job!! She’s Awesome ❤️
Steve has done my nails for 5 years. Always make my nails sparkle and shine!!!
I wish I could give this place 0 stars.I visited this salon on 5/3/2019 at 1:40pm.I went in for an acrylic full set and asked for an almond shape. The nail tech that was doing my nails didnt apply my tips properly or choose the right size so they kept lifting or forming huge air bubbles. I let her know and she fixed one but didnt fix the rest that were applied incorrectly, which was most of them.The tech was essentially telling me to shut up because shes the professional when I asked her for larger size tips because they were falling off. Another lady who was sitting near the front desk was similarly dismissive of my concerns. I asked my tech to remove the tips. Please view the attached pictures of the condition she left my nails in.Disgusting, rude service, and an unhygienic tech who had the dirtiest nails Id seen in a nail salon. Please avoid this place.
Ive been going to Kenwood Nails for years (going on 10+). Ive only had good experiences with all of the staff. I tend to leave it up to them with color choices/designs and Im always satisfied. I always feel welcome and even spend time laughing and joking with everyone. Thanks Rachel and everyone at Kenwood Nails :)!
Ive never been rushed so quickly in my life. My feet sat in the water no longer than 1-2 minutes. Usually salons let your feet soak for at least 5 mins so the dead skin is soft enough to remove. Dead skin was still on my feet. He tried to put oil on it like I wouldnt notice. Oh and they filed the skin off of several of my finger tips with the drill... Just dont waste your money... Dont worry about wasting time I was in there no longer than 50 minutes total with 8-10 of the minutes waiting for service. So if youre looking for fast thats the place to be.
Rachel is the BOMB! She has done an amazing job ensuring her salon is top quality! She is so sweet and really cares about her clients! Thanks Rachel keep being your amazing self!
Love this place always does good on nails and feet I go to Steven but all the techs are great
This place definitely deserves 5 stars!! Me and two of my friends came together and we were all helped within 10 minutes of us waiting! They work quick and efficiently and we all left satisfied. Rachel was the one who did my nails and she gave me wonderful service and slayed my nails to perfection! This is my new favorite nail spot!
I’ve gotten so many compliments on my gel manicure and I am so happy with it! Service was efficient yet detailed. Can’t wait to go back
Walked in without an appointment and they promptly took care of my feet
Best nails around!
I have been going to Kenwood for a year now and can’t see myself going to any other place. They are customer oriented and skillful in their work. Never have had a bad experience and I am here at least once a month if not two! Great job Rachel !
Ve was awesome!
They use mma (illegal chemical) and denied it when I went in they said I went to a different nail salon. I know where I went and I know exactly where I sat. I went to the doctors and they said I had chemical burn and best thing to do is cover my pinky where the nail bed receded. And let the others grow out. My nails are still sore. It burned when getting them on and two days after having them they still burned. NOT CLEAN NOT SAFE. I showed them pictures of how the nails were a gooey mess coming off and told them about having to go to the doctors. They didnt care didnt offer a refund or anything. NEVER going back.
Moon is awesome
I have never had a bad experience at this nail salon. The entire staff is accommodating and talented at what they do. Rachel (owner) is always friendly and offers great suggestions for colors and ways to make your nails unique.
I have been coming here since they first opened. After moving out of Rosedale many years ago, I still come back whenever I need nail or eyebrow services. I have referred many family and friends over the years who still come here as well. The staff is great and provide high quality, professional, work for a reasonable price. The salon is always clean and customer satisfaction is a priority. I would highly recommend them if youre looking for friendly, professional, courteous nail technicians.
This has been the best nail salon I have visited in all of Maryland. The facility is spotless and well-decorated, as well as very inviting. The prices are an awesome deal. But, what really sold me was the staff. Every staff member is incredibly friendly, polite, and full of personality. They provided me top-quality service while keeping great conversation. They remember everyone and develop personal connections with their habitual customers as well as provide excellent at-home care advice for nails. I am so happy I found this place (thanks to Google!) and now have a regular nail salon to get amazing service.
I’ve gotten so many compliments on my gel manicure and I am so happy with it! Service was efficient yet detailed. Can’t wait to go back
I recently came here to get my nails done on 3/16/2021 I left my phone in the bathroom the short guy who work at the shop stole my cell phone I came back there twice and asked if they seen my phone everyone said no even said they checked the cameras and I didn’t have a phone the worker took my phone home to his place turn my phone on which alert me the location was 23 Granny Smith which was the workers house I went to and found out he stole my phone I will be pressing charges even tho he returned it I am very uncomfortable that I could spend money at a place and have my phone stolen by a worker
My mother has come here since they opened, my sister has come here, my grandmother my friends and I have always received the best care here. I love this place and the care they put into your nails. They are patient and kind. It’s definitely a friendly and fun experience. They have nail services. Eyebrow services and waxing services. Everything is licensed as well. Rachel and her coworkers take pride in their work and keeping the place clean. I highly recommend to go here.
Hands down service here has gotten better. If youre looking for reasonable prices come here. MAI is awesome! Great personality and warm service.
My go to salon, my tech is Steve.
I’ve been going to Kenwood for a long time now and they never disappoint! Rachel is amazing and helps turn my ideas for my nails into reality.
I dont return to places where the people are rude for no reason. Most are pleasant, but 1 bad apple... I presented a simple brush atrok design for one nail, the tech didnt even look at the phone but stated she couldnt do it. It was so simple that is she couldnt do it she shouldnt be a tech. Back to my old shop I go which sucks since this is 5 minutes from my new home. Better customer service 10 min away in Towson.
I’ve been going to this salon for almost 10 years. Rachel is a perfectionist and brilliant with all of her colors and techniques! The prices are great! Service is wonderful! Can’t beat it!
I had a pedicure here while I was running errand. Not from this area but I really enjoyed my thorough service. It was very nice to relax and get taken care of. Great job and when I’m around this area, this will be my place to stop!
Rachel and all of her staff are very polite and take pride in theyre work. If its not right they will fix it, even if it happens a day later. They have always taken great care of me.
I was recommended this place. Great services! Nice atmosphere. Steven did a excellent job on my over lay.
I have been coming here for 10+ years. Rachel and the staff are amazing and so accommodating! I recommend 10/10.
Love Rachel and her staff they all take pride in the work they do very clean and professional
Vi is my Girl ! I love her to pieces, She takes her time with everything .... The manager Rachel is sweet and very business oriented... I love the ALL the staff.... Can’t wait to go In the morning, it’s much needed
It saddens me that a nail salon that used to be really good is going down. I totally understand that you have to get practice to perfect your craft, but you dont do it on paying customers. Feeling bummed about my brows😠🤔
Place was very clean and ppl were very nice but nails were done poorly 2 days after getting my nails done one broke off and the next day another broke off then i have to pay $10 to get both fixed
I have been going to this Salon for some time now and for the most part I love the nail techs ability to do nails and knowledge of nail techniques . However their attitude and customer service can be terrible at times. Yesterday the owner Rachel was very sarcastically rude and short with several patrons, to the point the one person actually told her her how rude she was and left. Even if the product is great poor customer service, especially when spending your money will change the experience. I normally dont take the time to write reviews but this one was needed. I usually refer people to this salon because I love their Nail Technique, but in the future will not and will probably consider other Customer Friendly Salons!!
Too much money
Great Service - COVID-19 Prepared
I have been coming to Kenwood nails for almost 15 years. The service is always exemplary and the staff is wonderful: attentive, kind, and informative. When I moved to Texas, I would come back home just to come here. I appreciate their attention to detail and how they always remember everyone’s name and what they like and don’t like. There is always a wide range of colors to choose from and Rachel is always ordering new products to stay on trend. I highly recommend their services, the Volcano pedicure and Dip manicure are my staples!
Very clean, friendly professional business. Theyre always making sure that youre served as soon as possible and all of the technicians are Well trained in their profession. I highly recommend this nail salon.
Always an excellent visit! Have been coming here for 13 years for nails and waxing! Great selection of services, reasonable prices, and color choices are amazing. The remodeling of spa is beautiful! Customer service is exceptional! Rachel and her team run this spa with perfection! My family would never go anywhere else!
If been coming to this salon for 14 years & have always had a good experience. The owner & staff are are extremely efficient & friendly. The place is always clean & up to date.
Loyal customer of 1 year. Love their work!
I visited for the first time on 1/13/18. I had a wonderful experience. The salon is nice and clean. The staff is very friendly. There was a nice color selection and lots of gel polish colors to choose from. I got an acrylic fill in. I showed a photo from Instagram and I was able to find the exact gel color from the photo and get the shape that I wanted. And the prices were reasonable. I can’t wait to try a pedicure at this salon. I definitely recommend this salon!
Steve was awesome! Got a gel fill in, one replaced, and gel on my toes.. they look sooo pretty!! :) very nice, clean, affordable, comfortable... shaped them beautifully and didnt take forever to do like some other salons. Im making this my primary nail salon! Definitely recommend!! Thank you Steve! :)
I get my nails done here all the time.. The nicest people. I got my eyelashes done here and they are amazing. Love them.. Have never had a complaint.Been going here the last year.
Apparently “more color” means the color of your nail polish will change when your nails are warm and cold. I️ like how the lady started to act like she didn’t speak any English when I️ told her that’s not what I️ wanted but yet prior to this she asked me what I️ was doing for Thanksgiving.. You’ve been warned.
I’ve been visiting this salon for years and highly recommended it. Staff is professional and always take care of me. I wouldn’t go anywhere else!
I’ve gone to Rachel and the rest of the staff for over 10 years! I am never disappointed and even make Rachel pick out my colors sometimes because I’m so indecisive. Lol. I live in the city but make the 15 minute drive just to get my services at this salon.
I love going to Kenwood nails! Its always a friendly environment and very clean. My nails are much healthier because they are being taking care of by knowledgeable technicians. Thank you Rachel for fixing my problems!!! 😘
Barely any wait fast service. Love My Nails every time wish they were open on Sundays
The owner is awesome- She always remembers your name when you walk in and makes nail color suggestions when she knows you and her staff is great...
J was going to this nail salon over a year. Rachel does a great job. I went in one day and Rachel was very rude to me, so I decided to take my business elsewhere. I went in today for a pedicure, thinking okay maybe she was having a bad day and things would be different. I was declined service. It’s okay. You live and learn. I am an African American woman and she prefers Caucasian customers. I know from the conversations we had in the past. Take a customer service and diversity class. Remember you are a minority in this country and I’m pretty sure you would not want someone to make you feel inferior or oppressed.
I love Kenwood Nails. I have been going to this nail place for years. Prices are great too!!! Friendly service always. They just did update and got new equipment.
Best place in Baltimore to get your nails done See Rachel
I have come here for years and it was great.. but this last time I came, my acrylics lifted the day after I got them done so i got them fixed, but now, not even a week later, ALL of my nails are lifting.
The worst pedicure Ive ever gotten. She did such a rushed, halfass job. My feet actually felt and looked better before I went in there. Only went there because the original spot I was gonna go to down the street had a 2 hour wait.....never again.
Been going here for years. Rachel thank you for making my nail ideas come to life🙌🏾 Will never go anywhere else.!
Decent prices, good service, remodel is gorgeous feel like a spa. nail, eyebrow and foot service you are in good hands. quiet area, safe area
The only reason I give 2 cause the wait wasn’t long but never have to went to a place to get gel full-set $35 and charged $10 extra for the polish. Also they charge my daughter $50 for medium length nails gel full-set. I will never come back here. I get dip powder nail usually and never pay for both set $80, I paid $100 for basic ass nails if they would have told me the price prior to starting about the polish extra I would have turned around. This was a last minute thing and close to home but the extra few minutes to make it to Dundalk would have saved me $20. Side note: once u start questioning they all of the sudden don’t speak English and don’t understand what u saying 😡😡
Great work but dont ask for design or any extra 45 mins 2 close u wont get it even if it is not busy
I love Kenwood my mother grandmother and I have been going there for years, Ill never go anywhere else! my manicures always last and my nails are so strong!
I Love Kenwood nails I’ve been a happy customer for 8 years, and I refuse to go anywhere else!!!! The staff here is amazing and so are my nails 💅🏾!!!Happy Customer 🥰
They do great work but customer service is terrible. There are too many good nail salons out there to give money to people who ignore, skip and disrespect customers.
I’m probably never getting my nails done here ever again, I came in to get a full set on Friday. The guy took a while to put the nail tips on so the glue was a little dry. He trimmed the nails very uneven, he didn’t check to see if they were even. He applied to acrylic too thick and damaged my cuticle on my right pinky. Only after a day of wearing the nails one fell off, and today two fell off and it’s only Sunday 😕
Rachel is the best.. never left disappointed
Get great service at a great price. Clean and very friendly service, and they are the real deal. You won6be disappointed!
Rachel is great!! I love it here. Customer service is great and all the technicians are great. Definitely recommend!
Great service, beautiful pedicure. Very satisfied 😁
Very poor service very rude I just wanted gel polish for my bby girl toe an hands the said oh she don’t need that I politely told her if I want to pay for that service don’t tell me what I can do or what my child need
Love it! Rachel does an amazing job and its clean and prices are reasonable
Every single time i come here i get the same thing, gel fill, coffin shape, cut down. and every single time the price is different. when i first started coming here it was $33 for everything thing i got. 2 weeks ago it was $36 and today it was $39. i get the same thing every time and the price consistently changes. it’s a shame because they do such a good job but they don’t know how to stay consistent. this is last time i will ever come here.
First time there. My nail salan had about ten people in front of me, and I was in a rush.That is why I went to Kenwood. I had a problem with the pedicure tub at Kenwood Nail Salan (where you soak feet). It was not clean. I had to ask the technician to clean it. She rinsed it with water. I informed her that was not enough. She then got a Clorox cleaner with bleach and sprayed the bowl never scrubbing the bowl. She used water to clean the bowl. I informed her that there was a plastic that fits the bowl that my technician uses. Other than that, I was satisfied with the service to include the a gel fill in. I returned to Kenwood Nails on 8/9. The owner approached me about the above review. I would have preferred that she took me aside, and spoke to me about the review instead of approaching me in a salan full of people.I noticed that the establishment took my suggestion and had plastic in the pedicure tub. I have to stand by previous review, and I was very happy to see that changes were made. The services there are very good, and I was satisfied. I will never come back to the nail salan again after the rude way Rachel approached me!!!
Rachel and Jen are the best. Reasonable prices and quick turnaround.
Excellent service in a pleasant atmosphere!
Ive been to this nail salon maybe 3-5xs and my experience here has been great. I come here mostly just for pedicures & they always have done a great job and I felt the customer service was awesome. The nail technician mimi did my pedicure today & she was a very sweet employee & the employee Rachel as well is always a very friendly person welcomes you very nice as well upon entering. I would recommend this place. The best of all for me is just around the corner of my home. I would keep on coming here.
Vee is an awesome nail tech...very polite staff..All you feminine needs are met here..Check them out..Say Tee Vees client sent you
Love this place. Great customer service and clean!!!
I stopped coming here a while back but forgot why, well now i remember. I always seem to get the same guy who doesnt seem to really know what hes doing. Every time I go to him he files my nail down to far and never asks how low i want them to be, when I try to direct him he usually gets frustrated. This last time I had SNS on and he used the file tool to buff before the application and he went too far to where i could feel a tingle of my nerve in my nail bed. My nails are so thin and sore now that I dont want to go anywhere until this grows out. My nails are an inconsistent color because he filed on top of the powder too low as well. This will be the last time i go there, not only is the actual service sub par but they are also increasing their rates and my friend came in the next day and had an altercation with the owner, where she was rude and said that OUR people made her that way. Im over it. Theres cleaner, friendlier places in the area with the same if not cheaper prices.
Great service! Hate it when they talk in language around you. It seems like theyre talking about you because they could just as wellsay it in English. They say its because some of the staff doesnt understand English but those cases are far and in between.
I have been going there for at least 2 years.I haventbeen in a while becuz I moved to Owings Mills..I always njoyed my pedi and mini service.Well today 7-26-19 when I went I was not satisfy at all.The young lady tht.did my pedi and nails seem to me like she was rushing.When she was polishing my nails I asked her could she put another coat she act she had a attitude.Also when I got home my toes were smeared as well.I was really upset after spending $60.I60.I WILL TRUELY REMEMBER SHE SAT AT STATION 5.If wasnt a shame I would come back tamar and asked can she do them iover!!!!$60 IS ALOT OF MONEY TO ME TO BE WASTEING AND NOT HAPPY
1st I want to say Ive been going to this nail salon for years BUT this will be the last time I step foot in there and hand over my money to the rudest owner named Rachel that runs the place!!!...so i got a mani (ombre)and a pedi which was awesome but i noticed that one nail was dull and another had a little dip in it...i didnt see the guy who did it so i told Rachel my issue...so she takes me over to her position fixes the dull nail but was fussing about doing it the whole time...then i showed her the other nail that had the dip in it she hollers WHERE, i showed her and then i told her she was being mean and RUDE!...she said she had to be because YOUR people made me that way!!!..im like MY People...she said yeah THEY dont wanna pay all the time...if one nail is messed up they say they dont wanna pay....so i say so if someone is paying for a service and its not rite they have every right to say something to get it fixed!!!!...then she said I was complaining about my nails, i said i wasnt complaing or yelling, which she started to do and then said she didnt want to talk about it, and then I told her that she has poor customer service because the people that come into her nail salon is mostly black and they are the ones who pays her bills and keep her salon open and if her attitude does not change then she will lose customers, to which she said i dont care because they will always come back!!!...NOT THIS ONE...poor attitude rude behavior means you will NOT be getting my money EVER AGAIN...I hope MY people sees this and stops patronizing KENWOOD nail because she has NO respect for the black people who pays her bills!!!
Good service, reasonable prices, always satisfied. I love that they know their customers by name makes the atmosphere feel welcoming.
I love the owner Rachel she is so nice.
The owners/employees of Kenwood Nails are always kind, courteous and respectful of your time. They are very good at what they do. The staff has mastered the art of making the client feel relaxed while giving manicures, pedicures, waxing, etc. In the two years that I have been a client, I have never been disappointed in the service received. When I have made a BAD color selection and want to change the color the next day... there is never a problem. Rachel and Holly are wonderful ambassadors for the salon. Kudos to the entire family/staff at Kenwood Nails!Juanita
Nice and friendly service.
If I could give them no stars I most certainly would! The employees there are so rude and on top of that they barely ever want to service me anymore because of an incident that happened between one of the employees and my mom SEVEN YEARS AGO! Worst place to go!!! LA NAILS is way better!