I hired him to fix my stoves oven, but they couldnt tell me what the problem was, and I had to pay them anyway.

My name is Andrew Du, my wife and I are 2 young couples who just moved to Rome. We had this guy called Tod Thomas come to check a leak in our bathroom, he gave us an 1120 dollars estimate. So we paid him 560 to start the work. And then when the project is almost done, he told us that our house has more problems than he thought, and he had put his own money into the project so the price went up to 2700 dollars. As our house is old. We didn’t argue about the price and paid him. But 1200 vs 2700 that was a big jump. However, as soon as he got the paycheck and left. Our shower leak again. But when we call them, they said they are busy making money from other customers and couldn’t comeback to finish this project here. So we can only use a bucket to hold the water come out from the big hole in the wall after we paid 2700 dollars for couple days. And this Saturday morning, the worker came 2 hours late with our appointment. They said these will only takes about 20 minutes easy fix, and then he said he is going to buy some more materials, and never showed up again. I tried to call the contractor Tod, but he’s not picking up the phone anymore. I am glad that we use our college savings to buy a real life lesson, but I am not letting these guys to screw up more victims. I am now seeking lawyers to see what we can do in our case. If anyone who is thinking about hire this contractor, be ware of he gets called to the court. Don’t be cheated by those fake 5 stars reviews. Unless you want some one come to give you a fake estimate and then take away your money and leave you a broken wall, stay away from A Plus Services!

I found A+plus and Todd on Home Advisor. Man Im glad I did. First after listing what my problem was, a leaky outdoor faucet. Todd called me at 10pm on a Friday night! He talked me through my issue, set up an appointment for the next day. Todd and two associates showed up ten minutes early to do the job! Nintey minutes later repair done. I really appreciate dealing with a professional who kept his word through the entire process. Price was more than fair, service was a 10 out of 10 stars! If you need help call A+.

Todd and the workers came because I had no water since my well pump was blowing water into my basement through a hole in my pressure tank. They found a replacement tank and did the job on Sunday. We discussed my stinky sediment filled hot water tank, and they came back the next day to remove and replace the hot water tank. We have clean safe water and can actually fill the walk in tub for the first time in over a year!

I am VERY impressed with A Plus Services! Todd and Steve arrived at the appointed time. They were friendly, professional and had the water leak in the upstairs apartment diagnosed and repaired quickly. Steve even came down to my apartment and cleaned up the water that had leaked into my pantry! You cant ask for better service than that! Their bill was very reasonable, also. No more searching Google for good local service.... these guys deserve 5 stars, not 4 1/2!

Todd and Steve came out when he said he would, he is a very nice guy, we had some great conversations as he explained why very well may have been the problem with my leaking washer, it this point it seemed to be the washer and not the pipes as I may have thought before so far so good He fixed it in a timely manor which I was greatful for, my neighbor does not have to worry about her pantry down below getting wet any more and loosing anymore food, they even went down stairs and helped her clean up the water that did go and leak down, I highly recommend this company if you have issues with your washer these guys are the men to call, thank you so much for your help (I did feel guilty if not offering something to drink) I hope you guy have a great day!

This business was so professional and helpful from start to finish! They removed my old concrete driveway and completed all the prep work all in one day. They returned the next day to pour the new concrete and finished the job. They were so courteous and respectful with not just me, but my neighbors too. Thanks guys and I would definitely hire you again!Thanks,Brian M, Utica, NY

Very knowledgeable and professional! They came in on Monday to give me an estimate and had our new machine up and running on Wednesday. Now we have comfortable heat and a peace of mind warranty from both the manufacturer and Aplus Services. Thanks!

My central air went on the hottest day of the year. I called a plus, and they made a point to get to me and fix my a.c. that same day. They came by at the end of the day when they could have just gone home and fixed it the next day. Fixed the a.c, were very professional, friendly, had my cool again.

Hi Jim,Thanks for helping me this morning! You are a life saver. My refrigerator broke down over night and I have to leave for a business trip this AM. Jim from Aplus got my refrigerator going again. I will definitely recommend A Plus Services.Thanks again,Alexander C., Clinton, New York

Magic man! Made numerous visits, special searches, always polie, kind and sensitive to our needs. Highly recommended. First class, call on this business with confidence!

They did a great job, prompt, and good communication. Highly recommend them!! Affordable as well.

At first, Troy seemed like a nice guy. I explained to him that our furnace was not working and that we had very limited funds. It was starting to get cold. He came over and after spending a few hours in my basement. He said he thinks he knows whats wrong and had to order the parts. Still no heat. To speed this review....Three times in almost a month. $800+ dollars later...said my furnace was shot, a fire hazard...do not turn it on. Now I also had a $500 gas valve on my shelf because he wasnt able to install it...and couldnt return it. Still waiting for my new furnace to arrive..2 months later. Very cold weather. My wife and I had to spend $300 in space heaters to keep us warm. I emailed him that I want my money back for the part i had to eat because of HIS incompetence. He does not contact me back after three attempts. I am going to the BBB and the Attorney General so that he cant screw anyone else.

After spending all day trying to DIY tackle a persistent leak under my kitchen sink, I gave in. Todd and Steve from Aplus responded almost immediately to my outreach. They had just gotten to a more complex job several miles from me. Even though theyd finished late (and had started their day pre-dawn), they came to help me after 8pm. Still in very good spirits, they carefully inspected the problem, installed the replacement faucet Id bought, and adjusted valves that were inhibiting my water pressure. They advised certain repairs that I thought would be needed, werent, and pointed out parts I could return to the store. I learned a lot from them and appreciated their friendly and professional demeanor. It was an absolute delight watching the interaction between Todd and Steve - so respectful and kind. Thank you for a job well done, gentlemen. I will be contacting you again, no doubt!

Hi Todd and Steve,Thanks sooooooo much for getting my A/C working again! I had two other companies come out to fix my air condition recently, but neither could figure out what was going on with it. One even charged me $450.00 for putting the wrong refrigerant into our system. Aplus came out and changed the capacitor for $189. My A/C started right up. These guys are highly recommended!

Hi Mike and Steve,I just wanted to thank you guys for coming out to my house today. I know it was Sunday and no other electrician even returned my call to help me.My whole upstairs lost power, so I called National Grid to complain, but when I told them I had power downstairs and not upstairs they said that I should contact an electrician. I attempted to reset the circuit breaker, but it still didnt make any difference.The guys from Aplus called me back within an hour. They had my power up and running within an two hours. Mike and Steve were professional, knowledgeable, and were very easy to talk to. I would highly recommend them!Thanks again,Julie G., Whitesboro

Hi Aplus,Thanks for fixing my leak in my refrigerantion line. My system was installed three years ago and it has always had problems with cooling my house down, especially on hot days. Todd from Aplus came out and notice my system was low on refrigerant. He located the leak and repaired it. Now it works like a charm! It was a pleasure working with you and your price was fair: $142.00.Thanks,John Wilson, Rome, NY

Hi Aplus ServicesThe new lights you installed are gorgeous in our kitchen. What a differnece they make. I know it almost sounds clache, but you guys were so helpful and easy to work with. Now I know why it took a little bit for you to call us back, you never leave a customer until the work is done. Also, the price you charged us was really reasonable.Thanks again,NJ Norelli

The workers were above and beyond

Awesome work with these guys!

Quick responses, friendly, professional.