user
Redwood Empire Medical Supply
6620 Redwood Dr, Rohnert Park, CA 94928, United States
Appearance
Redwood Empire Medical Supply

Comments
Pa
Review №1

My father-in-law is going into hospice and we needed a hospital bed. We were advised to go through a supplier who would transfer costs to Medicare. One of the first sane voices weve had talk to us during this extremely trying time in our lives.

An
Review №2

I wish all DME vendors could be this good. They consistently do an excellent job of meeting my mobility needs. And, they are a pleasure to work with.

Li
Review №3

Very friendly and helpful. Reasonably priced and fast service. I will definitely return next time I have a need.

Ka
Review №4

I love the caring, personal service and expertise of staff. We have gotten a cane and a walker for my tiny 93-year old Mom; fittings are performed patiently and with kindness. Accessories are discussed for suitability; staff never hesitates to recommend the least costly--or let you know you dont really need an item. When the walker needed a mechanical adjustment, it was done with a smile and at no charge. Well be in the market for a wheelchair soon, and I wouldnt consider going anywhere else.

Mi
Review №5

I have been working with Bill and Valerie for several years for supplies for my clients. This is a wonderful business and they go above and beyond. They are hard workers who care about customer service.

Ka
Review №6

Super friendly and compassionate staff. I needed to rent a hoyer lift STAT. I called in to inquire, the gal gave me the info I needed as to what was available. It was ready and waiting when I arrived 20 minutes later. She even gave me a break on the fee. Great experience.

Ca
Review №7

During the first night of the Santa Rosa fires, I evacuated my sister from her house 1/2 block from a mandatory evacuation zone. My sister is 100% dependent on her motorized wheelchair, and her assistants rely on a ceiling track hoist system in her house to navigate from bed to chair to toilet and shower. During the first couple of nights of evacuation, we needed to rely on person power to do the transfers, which was very difficult. A friend did research for a Hoyer lift and found Redwood Empire Medical Supply. They offered to rent one to us at no charge. We ended up keeping it for 7 nights. I thought something was wrong with the first one, but really it was operator error--hopefully due to my stressed and sleep-deprived brain! Both times I went in (to pick up the first lift and then the replacement lift), I arrived right before they were due to close. Their patience, efficiency and compassion are exemplary. The generosity of not charging fire victims is amazing. They are the epitome of good community members and we are so grateful!

pa
Review №8

INCREDIBLE customer service. I called at 5:55, with the store closing at 6:00pm. I was the Mother of the Bride from out of the area, heading to the remote destination wedding site when I learned the Grandmother of the Groom had arrived from FL...without her wheelchair! In a panic, I surfed the web and pleaded my case. They offered to wait for me, 30 min. past their closing time, to help me in this emergency situation. They welcomed me warmly, and even helped me load the chair into my SUV. I cant recommend this team highly enough. Service with a platinum plated, diamond encrusted...SMILE!!! Extraordinary 🌟🌟🌟🌟🌟🌟🌟🌟

Ei
Review №9

This is a small business and they deliver personal care. Once my family member went on hospice they would not take a payment for the DME they supplied me with. Their compassion is commendable and deserves to be publically recognized. My experience with them was excellent, I will use them again in the future and I recommend them highly.

Li
Review №10

Place was very helpful and customer service was excellent!

Ru
Review №11

Best people...very knowledgeable 👍🏼

Do
Review №12

Personal, compassionate, professional, and very reasonably priced service.

Information
4 Photos
12 Comments
5 Rating
  • Address:6620 Redwood Dr, Rohnert Park, CA 94928, United States
  • Site:http://remsca.com/
  • Phone:+1 707-585-6800
Categories
  • Scooter rental service
  • Medical supply store
  • Scooter repair shop
  • Wheelchair rental service
  • Wheelchair repair service
  • Wheelchair store
Working hours
  • Monday:9am–1pm
  • Tuesday:Closed
  • Wednesday:9am–6pm
  • Thursday:9am–6pm
  • Friday:9am–6pm
  • Saturday:9am–6pm
  • Sunday:9am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Quick visit:Yes
Similar organizations