I have taken our cars to Jeff (and Marcus) for several years and completely trust them. They are great at solving even very complex problems. A very intelligent and thorough mechanic who also communicates honestly.
Good, honest mechanics are hard to find, but these guys are best Ive ever found. I have taken my car there several times, and theyre always friendly and trustworthy. There have been times where they cant find the cause of an issue, and theyve never charged me for taking a look at it. Their prices are very reasonable, theyre able to fit me in pretty quick, and their work is thorough. I highly recommend them for all auto service needs.
This place is incredible! Marcus was so incredibly kind and helpful throughout the whole process. They are open and honest and ensure you have a full understanding of the problem and your options. Great communication as well. Highly recommend!
Jeff and Marcus at Rockville Auto took excellent care of my vehicle, performing periodic maintenance that included changing engine oil and filter, air filter, topping off other fluids, and changing the spark plugs. They inspected the vehicle and called me to explain the recommended services, then completed the authorized services quickly. Friendly team, clean and orderly shop. Highly recommend!
I dont normally take the time to write reviews, but I wanted to express my gratitude to Marcus (and whoever else may have worked on my car). They quickly found the problem and fixed it within a few hours. Marcus in particular was very helpful! It can be intimidating to go to a car place to get a repair when you dont feel like you know what you are talking about, but Marcus made me feel comfortable! Thank you Marcus and team Rockville Auto Clinic!
Awesome! Their work is top tier for Audi. I have no complaints, job well done 👏 👏
Do not think about using Rockville Auto Clinic as your go to for auto services UNLESS you are looking for a competent repair shop which provides excellent service at a reasonable cost AND is honest! They are truly one of a kind!
I am a senior person and had very bad experience with Rockville Auto Clinic for repairing my car.When I drove my car to Rockville Auto Clinic, I told the service manager that recently my car randomly has error sign of Malfunction. He said that the problem is most likely caused by either the Timing Chain or by the Bracket, but he needs my permission to open the car. I gave him permission to do it.But when I picked up my car, I asked him whether any problem is from the Timing Chain or Bracket, he said that he did not do it, but instead he replaced a valve and then asked me to pay $687 for the work. I asked him why he did the different repairing work without my permission and my knowledge because the car is my property. He refused to answer my question and said that he fixed the problem and forced me to pay $687. Even worse, after the repairing work, my car can only be driven about 15 minutes to home and then totally does not work at all.On the first business day of the following week, I called the service manager. His assistant asked what my name is and then told me the manager will call me back. But he did not call me. I had called him 5 times from morning to afternoon, he refused to picked up my calls.The $687 is big money for a senior person. and even badly, I have to find another auto repair shop to repair my car and spend more money.
I would highly recommend Rockville Auto Clinic, they are fair, reasonable, and professional. They have been their for our vehicles in their time of need over the years.
Phenomenal service. Fair prices. All you can ask for.
They have been servicing my vehicles for a long time. They provide quality work for an affordable price. Communications are excellent. I wouldnt take my vehicles anywhere else.
Very nice and very busy.. they actually were willing to work with me on requests and price. I went on a long state to state trip after my service & had zero issues. Ty guys! :)
First time there and I was impressed with this place. I usually go to a franchise to get my oil change but this time I thought I’ll support a local business and I also had some concerns about my breaks so I wanted to bring it to a place with more service options. My experience with them was great. I received excellent customer service and my car was looked at and serviced very quickly.What really stood out to me was their honesty. I came into the shop with the assumption of needing new breaks and was prepared to possibly having to drop a lot of money today.Some other shops would have probably just went with it, replace my breaks and take my money, but not Rockville Auto Clinic. I was pleasantly surprised when they called me and told me that my breaks were still good and that there was no need to replace them.I’d definitely recommend this place
After getting burned by the BMW dealerships service department, I was really glad to find this place. I couldnt get anyone to explain to me what they are doing to my SUV and why it took so much time and money at the dealership. If I asked more questions, their attitude was like you cant afford your BMW. Anyway, the treatment I got here is totally opposite. They are extremely honest and upfront. They even told me to postpone certain replacement and service because they think the SUV still has some margins left. This is a business that strives toward winning long term customers, not just short term profits.
High integrity people who do excellent work. I’ve taken 3 different vehicles here and have always felt confident that the service will be right and the price fair. No regrets!
Love everyone there! Ive had three cars of varying ages and problems and theyve always been friendly, honest and helpful. The customer lobby is always clean and transactions are quick. Great group of folks.
Love everyone there! Ive had three cars of varying ages and problems and theyve always been friendly, honest and helpful. The customer lobby is always clean and transactions are quick. Great group of folks.
For my experience, not so honest. Highly depends on code reading instead of inspection. Price is high. May miss diagnostic. They are the only one out of 5 mechanics diagnosis the problem wrong and trying to repair unrelated parts. You have other better choices in this are. This one is just not that good.
Pleasant staff, however I still had to wait an hour for a safety inspection (after scheduling ahead) which cost $115. Would recommend shopping around elsewhere and checking prices ahead of time as the price range for safety inspections in MD is $60 - $100 according to youcanic.com. Not worth the markup cost in my opinion.
I needed to get my car MD inspected so I took it here. It was a little more expensive than what I’ve paid before but as someone who’s been ripped off by auto shops before, an extra $30 is worth it to me to have the peace of mind that my car is in good hands. I brought it in at 4pm and it ended up failing because of the window tint. But they were able to fit me in at 8am the next day to get the tint removed so my car could pass. The customer service was pleasant and I’m happy they were able to get everything taken care of quickly. I’ll come here again if my car needs service in the future.
A bunch of crooks, Woodly is a thief and uses customers vehicles after hours for his own personal use. I will never trust this shop again. My car came back in worse condition and reeked of cigarettes
They were able to diagnose the issue but it wasnt worth fixing because it wasnt causing any harm. When I came to pick it up they didnt even charge me for ant time spent on it. I would definitely come back here should I need any future service.
I came in to have my check engine light diagnosed. They were able to diagnose the issue but it wasnt worth fixing because it wasnt causing any harm.When I came to pick it up they didnt even charge me for ant time spent on it. I would definitely come back here should I need any future service.
Very efficient, very clean, Very busy. Waiting room almost like a doctors office
High integrity people who do excellent work. I’ve taken 3 different vehicles here and have always felt confident that the service will be right and the price fair. No regrets!
Jeff is AWESOME! I had to get my car towed there (not knowing where to go and went by others reviews) because my car broke down. Frankly I ran out of gas with 35 miles left in my tank, which never happened before!! It was towed after hours and I left the keys in the box. The next morning, Jeff said it was out of gas and the battery was dead, both which I knew. Jeff was amazing and got me back up and running that day with little hassle! How refreshing to deal with. I would travel the extra 15 miles out of my way to have him repair my car - I TRUST HIM!! And he is very easy on the eyes too! ;0
Love everyone there! Ive had three cars of varying ages and problems and theyve always been friendly, honest and helpful. The customer lobby is always clean and transactions are quick. Great group of folks.
Jeff and his team did a great job on my car! Great customer service and were fast. We were extremely satisfied with the repairs and cant recommend them enough!
What a great experience. Friendly customer service combined with unbeatable prices. No one likes to take their car in for service, but here you feel comfortable that you and your car will both come out feeling better. Thanks Rockville Auto Clinic. 😁
Jeff and his team have been servicing my cars for many years. They are the best when it comes to customer care and service and with a fair price. I have been very satisfied with their service.
After a mishap at a lube shop RAC was able to identify the problem quickly even though they were backed up with other cars. Got some brakes done as well for a reasonable price. Besides dealing with a chaotic parking lot out front its a good establishment and I will return for future needs (like when I need my other brakes done as well.
I happened across Rockville Auto Clinic while driving up Rt. 355 looking for help with a couple of problems with my vehicle. Jeff was extremely friendly and professional. He and his technicians were able to readily resolve both issues promptly for a very fair price. Impressive compared to other shops Ive dealt with. I will definitely return and be glad to deal with honest and reliable owners and shop crew.
Been using Rockville Auto Clinic for over 15 years. Always the best. Honest, good people
I went in for a MD safety inspection. Everyone I spoke to was straightforward, professional, and very friendly. They took the time to carefully explain and show me what parts were worn, and what my options were. They also managed to accommodate me as a walk in at the end of a busy Friday. I got good vibes from this garage, I will be going there for any mechanical needs.
They do really great work and even being in a big city, treat you like family and show they want you and your vehicle to be safe on the road. Couldnt ask for a better, more responsive shop.
They take care of EVERYTHING for me. I own a small business, and I dont have time to waste when maintaining my vehicles. Rockville Auto Clinic services us fast and keeps us safe on the road. Their prices are less than the dealership, and they always use Ford products, as I prefer. I would never go anywhere else.
I get consistently great service from Jeff and his crew. One of the things I appreciate the most is that Jeff explains whats going on with the diagnostic process and will usually give me a variety of options to choose from - as an example, my A/C wasnt working so I brought it in. I suspected there was a leak and it was going to be costly but Jeff recharged the freon (it was almost non-existent) and said wed go from there. A few months later - A/C wasnt working again so I brought it back. They couldnt find a leak but re-charged it again (no cost to me) and Jeff said we should take a wait and see approach (especially since were entering winter and I wouldnt likely need my A/C). If after 6 months, they were constantly re-charging it and no visible leaks found, then we could consider a more costly repair to the condenser. He doesnt try to up-sell me on repairs or push me to make decisions without giving me all the info AND when I do need a repair, its still reasonably priced. Great customer service, clear communication, reasonable rates - truly the best shop in town.
Jeff and his team have been servicing my BMW and Mercedes for over a year now. They are the best when it comes to customer care and service. The price is fair too. I trust him and thats something I dont do lightly especially with mechanics! Thanks Jeff Marcus and crew... Keep it up!
Rockville Auto Clinic has been serving my family for several years and are outstanding! They are honest, fair, reasonably priced and a pleasure to work with. I highly recommend them. Well be part of the Rockville Auto family for a long time!
Refreshingly Honest!! I am a car guy, so I usually can take care of most things by myself but not always. I feel that their ethics and integrity take priority over a quick buck. Highly recommend.
I always take my car and my sons car for repairs and maintenance. Since I switched from my previous repair shops, bills are reasonable and repairs less frequent. In addition, Jeff and his team always take their time to find the most cost effective solution. I am very grateful that they never take advantage of my skimp knowledge of mechanics and on the contrary, they explain everything. Update from 2018, still very satisfied with the service
I have been coming to I have been coming to Rockville Auto Clinic since about 2008. I have moved 3 times and each time it has been further away from Rockville. I now reside in Southern PG county and I still bring my Highlander to Jeff and his team because I know I am going to get the best work done on my car, great service and very reasonable prices. When I started coming I may have had about 125,000 miles on my car. 7 years later and approaching 360,000 miles... yes 360,000 miles... my car still runs like new and its partly because I keep it maintained with the regular oil changes and services offered here. Auto Clinic since about 2008. I have moved 3 times and each time it has been further away from Rockville. I now reside in Southern PG county and I still bring my Highlander to Jeff and his team because I know I am going to get the best work done on my car, great service and very reasonable prices. When I started coming I may have had about 125,000 miles on my car. 7 years later and approaching 360,000 miles... yes 360,000 miles... my car still runs like new and its partly because I keep it maintained with the regular oil changes and services offered here.
Brought in my newly purchased used car and they did a great job getting a couple issues with it worked out. Will be using them in the future.
Jeff and his team are always wonderful to work with. It hasnt mattered if I have a sudden vehicle issue or if its scheduled maintenance - theyre always prompt to get the work done and the prices are always fair. I love having these guys be a phone call away when my vehicles need attention!
I use to take my BMW Z4 to Montgomery Autohaus, which was the same shop under the previous ownership, because they were very fair priced, honest and did good work. The new ownership under Jeff is exactly the same. He is very honest, as I was having some error messages on my car, left it with Jeff and his team for 2 weeks to see if they could figure out what it was. The car drove fine during those 2 weeks, so they never did any labor, so he didnt charge me for the diagnostic since there wasnt any work to be done to the car. I would absolutely recommend them and will be using them for any future work.
By far the best auto place I have had the pleasure of taking my car to get serviced. They are good people who arent out to swindle you just to make more money. They provide great service and care about their clients. Thus far I have gotten an oil changed, front brakes and rotors changed and most recently rear brakes and drums - my car is running better than ever.. THANKS RAC!
Rockville Auto Clinic has been a life saver. Anytime I needed anything taken care of I was fortunate to be seen the same day. His service goes above and beyond. I wasnt expecting to be able to get a ride back to work or even be able to get picked up when my vehicle was ready but this service was unexpected but very much appreciated..I completely trust Jeff & his team with their extensive knowledge and very reasonable prices. I will only bring my vehicles to them.
Ethical, honest car shop-we were so impressed by their service & work! We are so glad to finally have a mechanic we can trust! We highly recommend Rockville Auto Clinic-and have already told our co-workers and friends.
Rockville Auto Clinic does an excellent job caring for our car. Whether its repairs, general maintenance, or a routine oil change, the job is done well and quickly. I trust Jeff and his staff to do good work for a fair price.
3.5 stars. Repair was for rear brakes Was done as promised in one day. Fair price.
Love these guys! Went to them for a second opinion on a damaged ball socket, they did it for a third of what the dealer quoted me. Excellent service!
My first experience with Rockville Auto Clinic and it was very positive. I was able to make an appointment and catch a ride locally. I was given a detailed estimate that matched the actual work/cost and they expedited an unforeseen additional, minor repair upon pick up to help me avoid the need for a second visit. Friendly and professional. Definitely recommend them for general auto service and repairs.
I grew up as a mechanics daughter (and granddaughter, niece, sister — most men in our family are mechanics) but now that I live far away from my fam, I depend on Rockville Auto Clinic to take care of my car and give me information I can trust. Its wonderful to always see the same faces in the shop and to be recognized when I walk in the door. Even better, I can drive knowing my car is safe.... that is priceless!
I have been bringing my cars to Rockville Auto Clinic for years and I highly recommend them! Jeff and his staff are so friendly and helpful. Not knowing anything about cars, I truly appreciate their honesty and integrity. They take the time to talk to you about the work that needs to be done and they take care of it in a timely fashion. I wouldnt go anywhere else!
No drama, just work done well. Its nice to have a friendly honest place to bring my car. Just brought my car in for brake repair. They did a great job!
Rockville Auto Clinic is great! Had new tires installed at NTB; they advised I also needed new shocks, struts, and had a loose axle. I took my car to Rockville auto clinic for a second opinion. They put my car on the lift and took it for a test drive. Shocks, struts, and axle were all fine. Did not charge me for their evaluation and time. Jeff and Marcus and Team were very enjoyable to work with as well. Icing on the cake, they did not change my seat position. That comment may seem silly, but, I do not have electric memory seats and usually dealers always adjust the position. It usually takes me a couple days to get it right again. Overall great experience.
Rockville Auto Clinic has friendly and helpful professionals with a clean shop and comfy waiting area. I took my car there for a state inspection, and they were clear about the issues, as well as accommodating for the re-inspection Thanks!
This is a great shop. Ive been going for years and they are always very thorough and competitive. They explain things well and Ive never had any problems with them.
I have started bringing my cars to Rockvillle Auto Clinic in 2007 and I have never looked for another auto repair facility since then. Jeff and Marcus are very knowledgeable and professional mechanics. They are honest too, the quality that is hard to find these days in a car repair world. Highly recommended!
I have been taking my BMW 328i and Mercedes C 300 to Rockville Auto Clinic for over a year now. They have a team of extremely knowledgeable and skilled mechanics. They perform a thorough job that is flawless. And most importantly, they are honest.
Good work, friendly staff, and fair prices for European cars. Our family brings all of our cars here. Highly recommended.
Best place ever, I love how caring Marques is and the time and energy he takes to make sure everything is done to my satisfaction. If you want an honest place to fix your car, this is the one.
Good place to visit
Best service center I have every found. Jeff and his team are professional, courteous, always on time, reasonably priced and very honest.
Visited Rockville Auto Clinic for the second time in last several months. Repairs were completed well, in a timely fashion and at reasonable prices. I have found them to be friendly and professional and have been very happy with my experiences. I plan to continue using them for my vehicle repairs.
My Jeep Wrangler has been a satisfied customer for the past four years. Excellent service, reasonable prices, and very knowledgeable staff. Highly recommend Rockville Auto Clinic.
Please dont go to the Dealer. This shop will give you honest service at a fair price. They treat you like family.
Its hard to find a trustworthy auto clinic, but, Jeff and Marcus are a winning team. Very knowledgeable and honest. Would never go back to the dealer!
The best place Ive ever gone to to have our car serviced. No lie. They are friendly, knowledgeable, efficient and honest. You cant find a better place to have your car worked on.
The guys repaired my power steering pump perfectly and took me in on the same day I needed service. They even gave me a follow up call a few weeks later to ensure that my repair was still to my liking!
From a simple oil/ transmission fluid change on my 2014 Lexus to keeping my 2001 Audi S4 running like it was its first day created Rockville Auto Clinic can manage all the problems. I make the drive from Arlington to Rockville every time without hesitation. Thank you to Jeff Carino & Staff for the professionalism and courtesy in explaining the process.
I had an incredible experience with the owner Jeff and his team. Last weekend my car didnt start and no one could figure out what was wrong with it. I took my car to Jeff and he saved me $1000 in repairs. He originally thought that I may need a new key recognition system that would have cost me $1200 but before ordering the parts, he said that we should try a spare key to see if it was the key that was causing the problem. Sure enough it was the key. Overall, Jeff put the best interest of the customer first. He could have easily replaced the system and charged me $1200 but he did the right thing. Also Jeff was very responsive when trying to get in touch with him about updates. He also gave me a ride to one of my business meetings after I dropped the car off, instead of having to spend money on an Uber. Jeff and his team are truly a breath of fresh air and is someone you can trust.
Ive been going there for over 15 years. Good people.
These guys are the BEST IN ROCKVILLE. I went to them for MD state inspection for my Camry 2012 32k miles. Got a PASS certificate with $0. They are very Honest & Sincere with their work. Marcus said They take care of the cars like their own cars and only estimate the changes which requires immediate attention & only when it is needed. I will come again to them incase if my car requires it and suggest this place to my friends. Thumbs - Up.
They care, theyre smart, theyre very fair in prices, and tgeyre incredibly honest. Been going for 10 years with all sorts of cars and trucks! Highly recommended !!!
Pros:Customer service was polite and responsive.Work was done within one day.Cons:Was quoted 550 for replacing an alternator. Car was dead, so I was in a hurry to get it fixed.Found quotes afterwards ranging from 300 to 400. Very overpriced.After picking up the car, now the front exhaust sounds like a lawnmower on fire. They suggested a front exhaust repair for 450.Will be looking elsewhere.
My car back seat windows cannot roll up. The other car mechanic told me that motor needs to replace and charger tons of money without even look at. My friend told me this place and I brought my car to there. Thanks Jeff and his team. they are so honest and fixed my car without replace motor because one of screw falls inside windows panel with very reasonable price. I like Auto Clinic because of honest people and they also provide best service. thanks lot.
Jeff and his team are an anomaly in the auto repair industry. They will never suggest anything they would not recommend for their own vehicles. They are honest beyond belief. Not only are they fairly priced, but they educate the customer so you can make informed decisions. For example: If you plan to keep the car for less than two years, we can save $100. Otherwise, spending a bit more now will save you $500 later.I recommend them without hesitation.... And they are all nice people who act professionally.
As a fellow auto expert Jeff is a totally knowledgeable partner in maintaining my cars and he brings the daily hands-on experience to practical maintenance I cant match on having other things to do in life. Thanks Jeff and Co.!!!
The only place to take your car for service and repair. Our family has been a customer for years. Jeff and his mechanics have kept my 2002 Lexus driving like new. They are honest and fair.
I found Jeff and his company via a Google search about a year ago. This was my 2nd time coming back for a check engine light issue on my Passat. What I genuinely appreciate is their straightforward approach. They take the time to explain everything to you and theyll even show you whats going on. The care for their customers and expertise is exceptional. Jeff personally follows up with a phone call after the work is completed to see how things are going.
Great service. Honest fees.
I finally found a place to take my car that I completely trust, knows what needs to be done, knows how to do it, and for a price that I am extremely confident is fair and just. I recommend Rockville Auto Clinic highly.
Jeff (and Rockville Auto) is the mechanic everyone is looking for - honest and reasonable. I always trust what he says our cars need. We have been going to Jeff for over 10 years.
Jeff and the entire team at RAC are first rate! Will not give you back your car until Jeff thinks the job is done. Thank you for looking out for me.
Jeff and his team are a pleasure to do business with.I had an issue with my light. Bought and installed a bulb to try to fix it myself, but it didnt fix it and I brought it to Rockville Auto Clinic.They found the issue (ballast for the light), but one of the mechanics forgot my brand new bulb (which I wanted to return to get my $100 bucks back) inside the car.Jeff immediately got me a new bulb without any questions or comments and I was able to return it to get my money back.I never done business with a more honest and service oriented team. Tone is always set at the top. Highly recommend.
Customer service is fore front and security of my car was fully guaranteed.
Jeffs team is always professional, courteous and does a great job. I would highly recommend Rockville Auto Clinic to anyone who needed repairs or regular service.
I got my car towed here after a coolant issue. They were able to diagnose it the same day I brought it in and found I had a cracked engine block in my civic. Before they called me, they also found that honda had extended the engine block warranty. When they called they did a good job of breaking the news to me and were very polite and professional. For repair work that I wont do myself, Ill be heading back to the rockville auto clinic.
Jeff and his team offer great personal service, quality work and very competitive pricing.
Jeff is a very honest guy and will tell you what needs to be done without trying to upsell you on ridiculous things you dont need.
Ive been here a few times with my BMW. The staff is always very friendly and knowledgeable, the prices are very reasonable and the service is always spot on.
An incredibly friendly and understanding bussiness. They worked with me and treated my car with the upmost care. Will defiantly go back to them.
Excellent service from a courteous staff. Their prices are always right.
Had two vehicles inspected here. Great service, fast and fairly priced. Definitely recommended!
I dont ever do these reviews but it was just really great to find a repair shop that was nice, helpful, and professional.
Garage closed and no message to cancel my appointment... Thanks for losing my time!Upgrade : And your insulting messages cannot change anything except showing to people your lack of manners! When you provide services, its a part of your job to contact your customers if you are unable to do it!
Great workers and service. Quality people
Service is lovely, but a simple oil change was WAY overpriced.
What a great p[lace to do business.