Got to me fast when I had an unexpected no start issue. Towed my heavy truck to my house for a very reasonable rate. Driver was also very friendly on the ride home. Hopefully I dont need a tow again, but if I do, Ill be calling them

Had a great experience with Gates Towing & Service! All the staff was very friendly, professional, and knowledgeable.Had my truck towed to Gates and a great mechanic quickly find the problem and I was on my way in no time. Got my oil changed while I was there. I also have to mention the very cozy seats to sit in while I was waiting.

Great service! Prompt, courteous, safe. Could not ask for more in what could be an even more stressful situation.

Very Pleased with Gates towing. They were professional and took the stress away from knowing my vehicle was going to be towed 2 1/2 hours away. Used them for the tow to and from the dealership. Highly recommend them! Thanks Tony for all you do!

We returned from a weeklong vacation to a car that would not start at the Park and Fly hotel in which we had stayed. Gates Towing service was exceptional. The problem turned out not to be the battery but something minor. The driver had us on our way in minutes and refused any compensation for his efforts. All this on the July 4th weekend. Thank you!

Had my car towed here after an accident. Courteous and professional.

Late last night, our Mini Cooper got swallowed up by a pothole in CNY. It blew out the tire and left us stranded on a busy highway. We called Gates Towing and arranged for a tow and tire replacement. Everyone we talked to - driver, owner, and service manager - were attentive, personable, and professional. Although we hope you or your family never get stuck on the side of a busy road late at night, these are the guys to call if you do!

Car broke down so I called my insurance company’s road side assistance. Was told I would be contacted within a few minutes by Gates Towing. A hour and a half later I had to call my insurance company again. They contacted Gates again and they said someone would be here in 30 minutes. A hour later no one came. I called my insurance company for the third time and they said Gates said it would be another half an hour. I asked the insurance company to cancel Gates and find another Towing company. I would push my car to its destination before using trying to use them again. I wish there was a way to leave zero stars.

The towing staff were fast, professional, and courteous while recovering the vehicle and took the time to explain the details about picking it up. When we called the office they made the pickup simple and provided a discounted tow to the repair yard. Have to say thank you to the owners for going above and beyond to knock off a days worth of charges too!Thanks for doing what you do in such a tough, misunderstood field!

Ive been to many other Companies and this one is the best Ive ever worked with very professional and prompt with all our vehicles. I wish I could of find them years ago.

The service was terrible very rude guy I was speaking with I do not recommend. They will also argue with you over the price which not professional.

Friendly, and the fastest mechanic Ive been to. Great work for a good price.

As much of a pain insurance companies are, Gates towing was very accommodating to my sons situation! Thanks!

Worth the hour drive to have our cars serviced, cant thank them enough for keeping us safely on the road, great customer service, very knowledgeable service department, friendly atmosphere..

I called, made appointment, dropped off car, they called with the cost, I told them to fix it, and what time I needed it. It was ready when I got there. Perfect.

Gates Towing provided a great experience to me and my family when we we’re broken down on the highway. I would recommend them to anyone looking for towing service and mechanical repairs!

Awesome service and great people ! Fast and reliable thank you so much

Competitive rates and friendly staff.

Gates Service is simply a notch above the rest. They do a fantastic job with communicating with the customer throughout the process. Most importantly they are HONEST! the mechanics that work there know what they are doing. With all the craziness going on in 2020, its more important than ever to SUPPORT A LOCAL BUSINESS. Not a big cooperation like pep boys ect... Thank you gates service for taking care of my wifes 2009 chevy Malibu. A++++

I really appreciate theirs service and will try to have them be of service to others in our community and region

Great service!!!! Called to get car in on Thursday. Back rolling on Friday. Thanks Gates Towing.

Filed a complaint and they lied!Not only did they say he was wearing a mask they said he had disinfectant in the car. Be ware do NOT use this company. If they will lie about health issues imagine what else they would lie about. Tow driver was awful. First he did not wear a mask or even have one in the truck. Second while driving, my insurance adjuster phoned saying in needed to be towed across the street. He screamedI dont work for you! I replied by putting the adjuster on speaker, Its right across the street. He screamed again I dont work for him either . He refused to take the car off the truck saying he owned my car and refused to give me the keys until I spoke to the owner. To the best of my knowledge he has not been fired so be ware.

I used roadside assistance through my insurance provider. Murrays towing was initially assigned, showed up and the technician was inexperienced and left without helping. I called a second time and Gates got assigned and I could not have been happier. They showed up right away. Knew what they were doing, got the issue resolved quickly and Brendan was super polite and professional. Highly reccomend them!!

Found myself with a car that wouldnt start. My husband and I made several calls looking for a truck to come and finally Gates Towing was able to come. They came within 30 minutes! The driver/mechanic was very efficient and nice. Thank you . Hope not to see you again too soon.

A great place to get your car serviced. Also a great group of employees. They keep you well informed along the way.

Thank you Gates Towing for the five star service!

Showed up in less than 30 mins. I was expecting 45 mins to an hour.

Gates Towing is a fantastic towing and repair facility! Clean, compassionate, friendly and professional people! They go above and beyond for all! They definitely take pride in their service to their customers. Without question Id trust them to help all my family and friends

We called at 4pm to have a car towed at 6 and they were over 3 hours late when the truck driver called us he said he was still another half hour away so we had to cancel because we couldnt wait anymore. Their excuse was a huge accident on 390, but we called well before that took place so its pretty clear they care more about money than they do about customer service. Definitely will not be using them in the future.Edit: They did their best to amend the situation after the fact so we do appreciate that. It doesnt negate a bad first impression, but it was nice that they reached out regarding the oversight.

In and out after my friends car was stolen.

Cant begin to explain how relieved I am to have finally found an honest Auto Center. Tony and his team are amazing! No BS, no trying to get as much as they can out of you. If your looking for a honest and reliable Auto team this is where you need to come! Thank you Tony & Team for everything!

Timmy was so friendly and thoughtful. I wish all tow truck drivers were that nice. Thank you for makingthis awful experience positive.

I have only had my van here twice for different things but I absolutely love them here. They go above and beyond to make sure Im satisfied. They seem to really care about their customers and dont overcharge or do unnecessary work. I have 2 vehicles, so I will definitely bring them here to get any work done for now on!!

Always wonderful customer service, great work on my car, friendly, generous, and trustworthy! Tim and the owner Tony are always there to help me when I show up with my old beater. They go out of their way for me and after being in Rochester for ten years and having gone everywhere else for service and being screwed over by everyone else, I only trust Gates Towing and repair with my car.

Gates Towing is the best. Very courteous, responsible young man helped me out. Highly recommend them. Merry Christmas to all at Gates Towing!

My stepdad lives in Philly and bought an auction vehicle and some equipment attachments locally- I had heard Gates Towing had a great reputation so I recommended them; he arranged from Philly for them to drop these things off at my house. He said setting it up was flawless and easy. I was in contact with Tony Jr during the drop off process and he was awesome! Very friendly and personable, flexible, communicative, and experienced. Everything arrived in expected condition and he made sure they were exactly where I needed them in my driveway.Thank you guys so much, we truly appreciate it!

Great service! Had to get my car towed from work because of overheating. I was originally parked in a parking garage so I was very nervous about getting the car out safely. Chad whom came to my rescue eased all my nerves and was super helpful and informative! Totally recommend

These folks are legitimate, professional, and honestly all-around pleasant to work with, every time. While Ive never met Jim Fonzi, Ive been a fan of Gates Towing and the former Gates Automotive for perhaps a decade now. Im sure there are other great towing firms and collision shops around; but Ive never felt inclined to look elsewhere. Thanks guys!

Great friendly service!! Timmy was awesome!! Highly recommend!!

Had to call to get my truck towed. I called in a day before I had it towed to get pricing. Both times they were super professional and courteous. They told me the cost before hand and when the truck arrived, the driver was so friendly and professional and was really efficient. Was so impressed. Anytime I need a tow I know who to call and who to recommend.

Didnt go here for towing but for car repairs. The way they handled everything honestly restored my faith in small car service centers. I may have found the my shop for any future needs .

If you like supporting small local businesses, Gates Towing, Service & Fleet is a family owned and operated business in Rochester. With 24 hour towing and roadside and a mechanical department, they can not only tow your vehicle when it breaks down they can repair it as well! I would recommend this great team to anyone!

Great and quick service! Chad was awesome...fast very friendly! Thanks from the guy knew his plate number.

Scott was a creative genius when it comes to towing my Mazda the owner Tony was also fantastic able to let me hangout in there brand new remodeled facility. Just pure empathy on a Sunday. Gates Towing is Rochesters finest...

Tim, the man who towed my car, was kind, patient, and caring. He reassured me that everything would be okay, and he made sure I was warm and comfortable in the truck. Tony was very helpful in making sure I understood what was wrong with my car and how much it would cost to repair. He kept me up to date with how the repair was going, and he was fair and honest with the pricing. He let me know about another issue with the car that we will need to get fixed, but he explained that it could wait at this time. The entire company made a crummy situation better by making sure I was comfortable and confident in the process. They gave me a ride home so I wouldnt have to sit at the shop all day. They even got the repair completed the same day.

I loved my experience! The staff there is very professional and friendly. Willing to help and knowledgeable. I would definitely recommend these guys anytime!!

Was on call at wegmans had a blowout .the driver got there so fast and very professional .2nd time used gates towing with geico.these guys are underpaid for putting there lives on the line.awesome job thank u !!!!! Stay safe

Ive had my car into Gates Towing before and I wouldnt go anywhere else. They are trustworthy and know their business. This time it was just a NYS inspection and I was in and out in no time.

Great bunch of people..great prices and honest work..

My daughter had a accident. They tooks care of everything. Great place hopefully we will never need it again.

The tow truck driver, Tim, was courteous and efficient, getting the job done quickly.

These guys are the best- honest and fast service! Love supporting family owned and operated businesses!

Unfortunate why i was there .But the service by the staff went way beyond what was expected. thank tou

They were very slow. It took them 8 hours to pick up my car. Though it took them forever to get there, they were very personable and knowledgeable. When they get the job done, they get the job done well.

Nice people. Job well done

Outstanding customer service in both the towing AND service departments! Rochester’s premier towing and service company. Family owned and ran!

Driver by the name of Bill was awesome amd super helpful. We were in a pinch and he really came through.

I had my car towed to their shop for no start and it turned out I didnt have the car totally in park no charge I was so pleased Im a customer now for life very happy.

Hats off to the team at Gates Towing! My profound thanks especially to both Tony Ardillo, Sr. & Tony Ardillo, Jr. for whom I am eternally grateful. Not only did they treat me with the utmost courtesy and respect, but they helped me out of a difficult situation with professionalism and kindness. They went above and beyond when they were under no obligation to do so. I highly recommend them to anyone and I will never take my business anywhere else!!

Quick responses, fair pricing, reliable service

Tony and his family are truest of professionals. Best experience with a car shop ever. Will recommend to everyone

Best customer service experience from any tow company ever. While my situation could have been worse it was bad enough, and Tony was very sympathetic and quickly worked to get me back to my family. I value customer service very highly and they exceeded my expectations greatly. I recommend them as a primary option for those in need of a tow

Very helpful and professional! I greatly appreciate everything they did for me. Great Customer service.

We were towed due accident but this place felt like I was with family... EXCELLENT service!

GREAT SERVICE. Took care of me promptly and hooked me up like a tow truck.

Great service! Scott was awesome!

Absolutely Top Notch Customer Service!! I would definitely recommend to friends and family!

Ill admit that I had very little faith in Gates Towing when the truck pulled up to unlock mine. However, Mike got it done in less than five minutes. Clean job, professional service, kind and efficient representative. Cant ask for more!

Very nice and very courteous

Had work done on my car awesome mechanic, very knowledgeable and experienced

I wanna give a shout out to gates towing company he came and changed my tire within two mins when Murray towing couldnt get my tire off thanks gates towing nd Happy Thanksgiving

A very knowledgable, experienced and professional group of people with outstanding customer service.

When dealing with these folks you would never guess that your working with a tow company, they treat every customer with respect and dignity no matter what their situation is. Wonderful company, would recommend to anyone in need of towing, roadside, and or mechanical work!

Highly Recommended Very Nice Customer Service God Bless You Guys 🙏🙌

Highly recommended to everyone!!! Such an amazing company with such friendly and professional employees!!

Outstanding service. Great work at a fair price.

My insurance road side assistance hired Gates Towing to help me as my car broke down on 490 Saturday as I was heading home. The driver Bill was very professional as well looking out for my safety along the highway. I was kept posted on delays and he arrived right on time as the estimated time arrival stated he would. If I ever need to get a tow with my road side assistance I would sure hope they hire this company again.

Im impressed with how much development that gates towing has been making to their business in the last decade. Ive been treated well each and every time I have visited and that is across all of their locations.

Awesome service! True professionals. Gladly recommend them.

They showed up quickly and were nice to deal with regarding their impound site.

Tim was extremely helpful and accommodating, everything was such an easy process. Thank You all again!

Tim Matuszak the service manager is the best! Honest and reliable!

Great service - just the wait is long

Great job

The tow wait was not long and the driver was cool and professional.

Trustworthy shop that will get the job done!

Always fast service and on time

Service for a flat tire was pretty bad. Then the kid who did it tore off a side molding of the car and left it hanging. I only noticed after they left. A real mess.

Ok

Great knowledge staff, very friendly and helpful

Thanks for saving the day! Fast and reliable!

THE WORST TOW TRUCK COMPANY EVER THE DISPATCHER WAS VERY RUDE!!! CURSING AND EVERYTHING

Couldn’t be happier with there service! Had to have a new transmission put in my work vehicle and windshield replaced. They had me back on the road with in 4 days. If you need a mechanic you can trust then here’s your shop.

People was really nice and caring

Fast service and friendly drivers

Chad did an excellent job.

One of the best services in Rochester

Best service, friendly & quick.

WE DO IT ALL, WE DO IT RIGHT

Very friendly and helpful!