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Walmart Auto Care Centers
2500 S Adams Rd, Rochester Hills, MI 48309, United States
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Walmart Auto Care Centers

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Ja
Review №1

I was able to come in early on a Tuesday at about 8:00 AM for a tire swap. They had a sale going on for their GoodYear tires and I got two for just under $140. Service was amazing, they helped me quickly and got my car in their shop in under 15 minutes. The new tire installation took less than an hour, I waited near the auto center and chatted with multiple employees who were incredibly friendly and polite. If youre going to come to this Walmart for Auto care, come early! Ive never even come close to this kind of service at a local auto shop! Needless to say, I will be coming to this location more often for automotive needs!

Je
Review №2

Tires were affordable but I had to wait until Monday to get them since none were in stock. No big deal. I go up there on Monday and everyone had left but the mechanic and he needed a manager sign off on everything. He had made at least 3 requests over the intercom for someone to assist him. At this point its 3:50 and they close at 4pm. The person at the front desk was gone for the day and manager had went on a lunch break. Luckily I was able to take my car home that day but the lack of communication and unnecessary waiting made it so I wont be returning.

Ra
Review №3

Emploees find reasons not to work. Keeps avoiding customers. Surprising there is no Management looking to loosing business.

Ta
Review №4

My tires took longer than they estimated by an hour but good price and friendly service. *Edit* I just discovered that they didnt exchange the correct tires after explaining which two tires that needed to be changed TWICE and now I still have a tire that is losing air. I just basically wasted half my money on nothing.

Ta
Review №5

They did what needed to be done. And customer service was good.

Jo
Review №6

Both Frankie and the young lady who entered the order took excellent care of me. They went out of their way to give me a great experience. Ive had tires mounted here a few times and oil changes here a few times. Its always been a pleasant experience. They have have a large selection of tires in stock.

Ve
Review №7

Ordered tires on the website which also had me set up an appointment to have them installed. When I arrived at the store - after driving 30 minutes on bald tires in the snow, I arrive to find out that the tire center was closed because their only technician decided not to show up that day. Never got a notification or a call or anything. Took me about 15 minutes of walking back-and-forth to the service desk and the tire center to figure this out before I found someone who could explain to me what was going on over there. Hilariously, the store manager had no clue their tire center was not even open. They then tried to set up an appointment for me the next day, and luckily I asked if my tires were even at the store. They were not even at the store! They had not even come in! I just decided to get a refund. Walmart has to be the worst run company in the country. I have never had a good experience anytime I’ve ever had to interact with an employee at ANY Walmart store, to be quite frank.

Le
Review №8

Employees dont wanna work bru they turned me down the first time and after I came another day I got them to do the oil change it took 2 hours and they charged me extra for 2 quarts of oil

Il
Review №9

I needed windshield wipers. I had them installed in less than 10 minutes by a courteous staff an I was on my way. Kudos to Walmart and its associates!

Re
Review №10

Nice customer service but they werent able to do the service I scheduled because of a shipping error. Also more expensive than some local shops.

Ja
Review №11

Called to get information the person who answered was the rudest jerk I’ve ever spoke to.

Na
Review №12

I own a powdercoating company, and often need tires simply dismounted. On multiple occasions now I have came around 4pm (open till 6pm) and have been turned away, when earlier on in the day I called and asked if it would be okay if I came at that time.

Pe
Review №13

They took care of our simple needs. Daughter needed a second trip due to there being 2 different versions of the 2016 Chevy Cruze requiring different size wiper blades. They helped install one side where the old blade was not wanting to come off easily.

Gr
Review №14

Sucks, sucks, sucks...went there twice to get a oil change was turn around

De
Review №15

Ive not used this area.

Na
Review №16

Do not come here. I was waiting for two hours for a oil change and tire changes. I went to go shop and look around the store to kill some time. I come back and realized they didn’t even start. They had four guys in the shop and they were just chatting and when I asked how much longer they said they didn’t even know about my car that needed service. Wow. If you want to have your car serviced, do not come to this location. Go to another location. Johnny and B at the front was very helpful though.

Ta
Review №17

Horrible customer service - will not be returning! Wishing I had read reviews first — Paid for a standard oil change service, when I returned after 45min. of waiting and NOT getting a phone call letting me know the oil change had been done, the woman at the desk barely acknowledged to check me out. She did not tell me my total, just continued to stand their and talk to other staff members - after I paid she did not even look at me.I walked out to my car to find that the car had NOT been vacuumed like it had said, and my tire pressure (which I checked when I got home) was completely different than what the checkout slip said. I am wondering now if ANY OF THE SERVICES MARKED COMPLETE, HAD BEEN DONE?? I Was hoping to be able to pick up shopping items AND get my oil changed, but have only made my day worse. I attempted to call the auto center 2x and it rang to the main line customer service where I waited on hold 10min... called a 3rd time and was told my invoice would be pulled and a manger notified. I will be calling by the end of the day if I do not receive a phone call to get my money back.If you say you will SERVICE a vehicle, please do so. This is not professional and I will not be returning for services in the future.

ra
Review №18

No prompt service.

Ra
Review №19

The Walmart off of Alburn Rd. Was the worstI call the store put on hold for 15 minutes. I hung up and explain the the personIm stuck on the. Highway need to know if you have this battery in stock.No one ever answeredI got a ride to the same store. Walk in the door and stated the call on hold was me. The person at the automotive center . Stated it was the front desk issueI call again while waiting in front of herThe lady answered and I heard the page over head call waitingI explain to the automotive person. That is me on the phone. After a short wait she answered. Is. Yes it was meNot going to shop at Walmart again.

Eu
Review №20

Great place to shop for batteries

Ha
Review №21

Not good

Fa
Review №22

Very good service quality, variety of tires, batteries and associated services are available at nominal cost. I got Goodyear Viva tires for my Honda accord, which seam pretty decent and value for money. It was a pleasent experience overall.

Mi
Review №23

One of the worst businesses Ive experienced.Theres so many things wrong with the way this place is run it is hard to know where to start but I guess the fact that its a tire place that doesnt accept appointments would be one place. Its pretty hard to plan your day when you have to just sit and wait with no idea how long its going to take before they can see you.This might not be so hard to deal with but when you show up at 7 a.m., when theyre supposed to open, and no one is there until 7:45, it gets a little bit more frustrating.Really a terrible experience with plenty more details Ill leave out of this review.Suffice it to say, I would recommend that if you have to buy your tires here, that you find somewhere else to get them put on.

S
Review №24

Cheap and LOW job quality. Came 3 times there to do 15 min job (balance wheels) which eventually took them 1.5hour to complete, not saying that staff was 30min late at the job place. I had to go to another real tire shop to re-do the job and they confirmed that each tire was 2oz (!!!) out of balance. Really? Eventually, what can you expect from those people working for a minimum wage? Waste of time.Technician: Victoria 8466QA Tech: Tanisha 7982

pa
Review №25

The first time Ive even gone to a Walmart and got in so quickly. Ive seen bad reviews about this one but it was close to home. Well I have a good review for them. They got my car in for a oil change and tires rotation. I was there 45 mins. In and out . They were very helpful and even explained why they had some bad reviews. I had a great experience. The ladys at the desk helped me I even spoke with the manager very pleasant people. Do Im giving them 5 stars my service was great!!!

Me
Review №26

They couldnt fit me in, but the man behind the counter was so sweet and personable.

Ja
Review №27

I came in at open time a few minutes after 7 and they weren’t prepared I had to go find someone for service(took about 8 minutes). when I did find someone they said they hadn’t gotten the key to even open the garage so I had to wait another 10 minutes and then a worker that wasn’t even on duty yet called a fellow named Andy who happened to be in the vicinity of the register where I stood for more than 5 minutes waiting for service and Andy came out of the isle he was in saying to the gentleman that called him ”I saw him... I was going to get to him but I had to finish the work my boss asked me to do first I was coming to him.” I thought to myself wow isn’t the customer your first priority??? Well and continued in a nonchalant way to dismiss his actions on not attending to me promptly enough so and he was a bit rude as he was ringing me up so I think you need to get Andy better training on customer service and he even told me “I was here at 6:50 and nobody was here” (saying he was here and didn’t see me when he clearly wasn’t here when I arrived so Andy has poorly represented your store and I personally won’t recommend your services in the future

Bo
Review №28

Great experience with oil change process. Supervisor and staff were great to work with. Thsnks!!

Da
Review №29

People have been great. Have sone couple oil changes there and tures and they were always friendly and cannot beat price for synthetic oil changes! Half the cost of most of the other oil change operations!

Ry
Review №30

Very courteous and knowledgeable people. Had our work accomplished on time!

Ca
Review №31

Save your time and go to a quick lube. Same price and dont have to wait 3 hours when they say it will be one hour and absolutely rude customer service

Br
Review №32

Open until 6pm on Sunday. One employee with 4 vehicles to due. Stopped accepting new customers at 3pm...

He
Review №33

Should have read the reviews before coming here. When I arrived they told me they could get me in right away for an oil change. I decided to shop while I waited. I came back 45 minutes later wondering why the had not called yet. I’m sitting here 1 1/2 hours later.. they didn’t even put my car up until I approached the desk. Will not return.

Te
Review №34

Cant give it 5 stars on principal. Honestly though, as far as Walmart auto centers go, these guys are good.

Ra
Review №35

Great service. I had a huge screw in my tire. The place closed at 6:30. They took me at 6:25 and worked on the tire until 7:00 PM.

Sa
Review №36

After my engine oil was changed, I found oil beside spark plugs, and 6 months ago, I replaced the valve cover gaskets from this issue. Please take caution with that!

Yv
Review №37

They good care of me I was in and out good service.

Ha
Review №38

Bought a set of tires before winter, got a bolt on these bad roads, went to get it fixed in and out in about 20 minutes. Service was very good.

Am
Review №39

This place very bad place, it is a skirt, so people work over there, very scared I go change 4 tires for my car and the guy work over there, its not nice at all. He has bad mouse. Im never go to the store anymore. The tyres for a car, it doesnt work, even for one day I will back, he said no problem in tires and I go to change the tire discount tire, and then never go. This is Stuart anymore, I could give you zero stars if I can

Da
Review №40

Was great getting my oil changed while we shopped!

P.
Review №41

Great. Ms. Tenisha was very kind

An
Review №42

Fast & reasonable prices for new tires, got 4 instead of 2😊

Ch
Review №43

I would prefer discount tires over Walmart autocare for their services and price.

An
Review №44

Merry Christmas🚍🚙🚇🚊Very helpful,🌼💐💛💖💞🎄🎁 with my oil changes, free vaacuum, and fast. Smiles that last for so long their good cheer 😃and smiles☺ could reach a Horizon. Walmart Oil Change Team made sure I understand everything they did on my vehicle, they topped off the fluids, and Walmart Oil Change team taught me that your OIL CHANGE PACKAGEshould match the size of your engine and type of car your have. I didnt realize how significant that is until they help me to become aware of it.🌼💛💐💞☺🎄🎁 And I had bought new rims. For my tires and did not know how to put them on and they showed me how.😃 Walmart has an eloquent courtesy that overflows with good hearts💛💖💛💞and geniune kindness. A good portion of my shopping trips are at Walmart and even when Im not due for an oil change, I stop by there to say hello. Walmart Family is a wonderful COMRADERIE💛 of loving kind employees throught the store. And the Security Team is just as wonderful making sure that everyone shopping experience is safe, pleasant, and magnificent. There should be a Walmartin every neighborhood and community.🎄🎁🎻🎹🎶🎺🎵🎼💛🎬🙏💒Happy Holidays Annointed Dance🎄🎁

Ke
Review №45

Slowest service ever.. 2 hours for a regular oil change. Completely understaffed. Heard walmart keeps firing workers. Everytime Im in the tire center only one or two people working. Its ridiculous. Im not going to come back here anymore. I dont have 2 hours to waste getting a simple oil change.

Fe
Review №46

Great place for oil change, but a scratch was placed on my steering wheel.

Na
Review №47

Theyre the best. Well one of the best for a fact.

Pa
Review №48

The price is good, but service is very slow and of poor quality. I went to get tires put on, and they forgot to replace one of the hubcaps. I hate to think what theyd forget in an oil change or more complicated procedure.

Ta
Review №49

Walmart Is A Great Store To Shop At.

wi
Review №50

Great place for a Battery for my lawn tractor.

Ch
Review №51

It was very slow took my car for oil change at two didnt get it bac til five

Jo
Review №52

Great prices on tires. I take my tires there to be fixed ( patch or plugged )

Mi
Review №53

Second time back in 2 days they have one person doing oil changes and installing tires, pathetic, Ill find another shop for an oil change.

Je
Review №54

The hours are wrong. They open at 8 am. I am posting this at 7 am on a Saturday morning.

Re
Review №55

Great prices and service.. but the wait time is too much most of the times

R
Review №56

Decent place. May need to order your size tire.

Me
Review №57

Good center

He
Review №58

Hi I go change 4 tears same day I have flat tires please be careful at this location I’m not go on this store anymore very bad very bad store service very bad I wait for six hours to change my tires only people very lazy work very bad teamwork

Ja
Review №59

Rude employees, understaffed at that. They will not accept appointments or walk ins after 5 pm.

Mi
Review №60

Decent prices but always terribly staffed. I could drive out of the way to AutoZone faster than I can wait in line here or go on a hunt for some staff.

Ta
Review №61

They r slow and stripped out the bolts on one of our tires and lied saying he didnt do it.

Sa
Review №62

Little bit of wait but terrific servicing. George advised me against buying the top of line Sylvania headlight buld because it burns out in a few months and instead spending less money for bulbs which last longer.Shame on Sylvania for producing poor high end products.

Jo
Review №63

Horribly managed place. Went in for a oil change, one car in the bay none in the parking lot but still a hour and a half wait !!!

Je
Review №64

They deserve no stars. Rude inconsiderate and just slow... tell me 3hr wait to patch a tire i hate this store

Ch
Review №65

It took me 17 minutes to get somebody to the auto department that had keys to open the propane cage.

Je
Review №66

Love this Walmart, they have just about anything I want.

Ti
Review №67

Went to get a oil change no cars in the bay went in at 5:54 guy tells me they stop taking cars at 5:30 but don’t close til 7 so basically y’all just standing at the clock ridiculous customer service

Jo
Review №68

Waited 3hrs for 4 new tires. I know this Walmart like the back of my hand.

Mr
Review №69

Hi Please no one go on this store I change tires in my car And I have the receipt and are you go to the store back I wait 4 Hours for nothing he doesn’t give me my money back or change the tire he said by a new one

Ab
Review №70

In and Out super fast for a battery change.

Kn
Review №71

Walmart will always be Walmart. Associates always have that look that they would rather be ANYWHERE else but working at that moment.

Gl
Review №72

Horrible. Stood at the auto center for over 10 minutes before a cashier finally arrived without apology...

Th
Review №73

Very slow service, only one at the counter and it took 45 minutes to get service and written up for tire installation.

Ro
Review №74

Every time I go to get oil change they tell me its gonna be 3 to 3 and 1/2 hours before we get you in!!! Man I aint got that much time to waist on oil change, dos anyone else?

ja
Review №75

Got there at 8:15 for an oil change and wasnt able to leave until 10:20. There were 3 cars in front of me so 2 hours and 5 minutes for 4 oil changes.

za
Review №76

These guys are not gonna save you time. Just go to bell tire.

Fr
Review №77

No matter what time 3h wait so they say

Ke
Review №78

Horrible customer service. Ordered tires online and they didnt have them ready. They sent us to the front of the store and then we were sent back

Wi
Review №79

I waited 20 minutes to ask about a battery left without finding anything out

An
Review №80

Worst service ever. They took literally 2 hours to do an oil change which is a 20 minutes job. And the worst part they cut the lines. They put random people in front of the queue if you dont pay attention.

Ni
Review №81

2 hrs for an oil change. very irresponsible service

ge
Review №82

TLE, fast and quick service

Jo
Review №83

Made an appointment a week in advance to get my tires changed, then when I went in they said they dont do appointments and theres a two hour wait.

Jo
Review №84

Those people dont know anything they are stupid

St
Review №85

A wait but good work

Da
Review №86

Quality tires at good prices

An
Review №87

It was expensive for one tire and them not even putting it on my vehicle

Jo
Review №88

Simple as I got what I came for

Wi
Review №89

Excellent price

Gl
Review №90

Terrible service - hours wrong, went there for nothing, went to Discount Tire and got tires in one hour.

Da
Review №91

Hours are WRONG. Was even told by an employee incorrect hours so I ended up waiting for two hours for tire center to actually open. Get it together.

To
Review №92

Horrible service in auto center waited 1:45 minutes for an oil change, finally pulled my vehicle out after waiting, and left.I will never ever take my Navigator there, this was the first time to a Walmart service center ever. Are employees paid by the hour? Must.

Pr
Review №93

Meh...its a tire shop

Bi
Review №94

Great prices

Ni
Review №95

Horrible service, rude employees

Ve
Review №96

Went in for a battery

MI
Review №97

Most terrible service

Ni
Review №98

Literally the slowest service ever! Ive been here for almost an hour and a half now to get ONE tire changed! Another guy has been here for almost 3 hours and still waiting. I will not be coming back here again for tire service and neither should you

Qu
Review №99

Long wait

ru
Review №100

Busy place

Information
25 Photos
100 Comments
3.1 Rating
  • Address:2500 S Adams Rd, Rochester Hills, MI 48309, United States
  • Site:https://walmart.com/store/2354-rochester-hills-mi
  • Phone:+1 248-853-1596
Categories
  • Oil change service
  • Auto parts store
  • Car battery store
  • Tire shop
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–6pm
  • Friday:8am–6pm
  • Saturday:8am–6pm
  • Sunday:8am–6pm
Service options
  • In-store pick-up:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:No
Planning
  • Quick visit:Yes
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