From Service consultant ( Mario Torres ), to sales consultant ( Dylan Barnes ), and to Finance ( Jennifer ) they have been sooo helpful and knowledgable of each of there forte and departments.. this is a WOW moment for me and will always do business with them again! THANK YOU BMW OF RIVERSIDE! 🙏🙏🙏

To begin, I would like to say that this BMW dealership is easily the best there is. When calling the dealer regrading this one Z4 they had on the lot, I was greeted by Mark Decker, who consistently worked with me in closing a deal on the car. Mark is easily the best sales associate that I have ever worked with. He had the car ready as soon as I made my hour long drive to the dealership, and he was extremely professional regarding his work. Going to a car dealership is a hassle that not many people enjoy, but Mark made the process of leasing my car enjoyable, humorous, and as quick as possible. I will for sure be coming back to Riverside BMW anytime I need a car, and I will definitely be asking for Mark, especially since they have one of the largest lots in Southern California.

Service department is great. Took my car in and everything was handled so efficiently by Mario Torres. He made sure he addressed my concerns and that I understood everything, was super friendly and helpful and had my car ready for pick up when I went on my lunch break.

I had a great experience with BMW Riverside. Daisy was amazing in getting me a loaner while my BMW was being repaired. I am happy to say my car is running great.

Had a great and comfortable experience waiting for my vehicle. The oil service was priced best in entire County. God Bless.

Justin was AMAZING in Service. Our repairs were quickly taken care of, he went the extra mile looking into our extended warranty and it took less than 10 mins to pick up my car. Every person we encountered on the lot greeted us with a smile and said Hello. The cashiers were professional, polite and proficient. We will be contacting BMW of Riverside and asking for Justin for any future service needs. Thank you for providing such excellent customer service!

Worth the drive from Big Bear. Ulisses (service advisor) was helpful and informative. Customer lounge was spacious, provided a great workspace for a few hours while I waited for my X5. Yummy cappuccinos in the refreshment area - I could of stayed all day if I didnt need to get back home!

We visited BMW Riverside on last Sunday wanting to only test drive a BMW X5 plug inMy sales consultant JR was very professional friendly and helpful in the whole transactionAnd guess what, we ended up buying the beautiful BMW X5 for my wife, she was supper happy and excitedI will highly recommend JR to anyone who wants to buy a BMW from Riverside location

Edwin And Jr treated me like family and took very good care of me and made it easy for me to get in a car love the customer service

Andrew in the service department, definitely one of the best I have dealt with. Very helpful. Thank you!

For over 10 years I have wanted to be a client of BMW of Riverside but my finances and credit would not afford me the opportunity. Now that I am in a better place I purchased my first BMW and I am taken back by the service I receive every time I am there. RYAN, thank you for making me feel important and my car was serviced exactly how you said it would be! I appreciate the whole team and will be a life long client if things continue to be the way they are.

Can’t stop saying good enough things about this place. Every time I come here reminds me why I’m so passionate about being a 4x BMW owner.1) Mark is hands down the only person I’ll ever purchase my future BMW’s from. From the minute he introduced himself I knew he genuinely cared about me and my experience. From being very knowledgeable to an enthusiast we spoke the same language. If you’re looking to get yourself a BMW please ask for Mark, and you’ll see why very shortly.2) Scheduled an oil service on my 335i and Mario Torres was my service advisor. Very enthusiastic and genuine person. When I came back for my car he had just finished fixing an issue on it that I couldn’t seem to resolve. (literally was just putting some tools away and hands were greasy when I arrived) Needless to say I had the biggest smile on my face. Super appreciative of the customer service I get every single time I come here. Thanks Mario!

Justin in service went above and beyond for us. Our car was in BMW Riverside service for 3 weeks because of administrative problems with our extended warranty company. Justin contacted the warranty company numerous times to try and get them to expedite their process and was in constant contact with me to keep me updated on progress. He worked the problem all the way to the end and the repair was ultimately completed. I would definitely recommend BMW Riverside.

Justin Christian is an AllStar with great customer service skills. His professionalism stands out amongst his peers. Justin went out of his way to assist me when he found out that the original service representative that was assigned to me was out to lunch. He took the time to address my concerns and explain the recommended service in detail. I walked in feeling like a victim of a shady mechanic shop but Justin made me feel like a valued customer. Thank you Justin Christian for helping me.

BMW of Riverside treated me very well. I had an excellent shopping experience. I got the exact car I was looking for at the exact payment I wanted. Dylan Barnes took excellent care of me, please ask for Dylan if you visit the dealer and please... consider a BMW for your next car; you wont be disappointed!

Absolutely the WORST experience I have ever had with a dealership. I have leased 3 Mercedes Benz and 2 BMW’s before, and I have never experienced such a rip off. I scheduled an appointment to turn in my lease – and the inspection guy came back saying only “One” tire is below the thread; which I don’t understand how can a car drive on only ONE tire without wearing out at least the tire right next to it. Not to mention, I returned the car with only 32K Miles, which is 4K BELOW the limit set for the 3 year Lease Term.Then the inspection guy said there is a “Dent” at the lower front bumper. As you can see from the pictures, the car is SPOTLESS. I never return a car that has any issues. I was pretty sure that the car had no issues, so I ask the guy to show me the “Dent”. We go, and he points to a little worn-out paint, that is the size of less than a quarter of an inch. So I tell him, first of all this is not a dent. It is a worn out paint. So it is BMW’s paint peeling off, within less than 3 years/32K Miles. So how is this my fault? Shouldn’t this be under Warranty to begin with? The inspection guy kept saying “Sorry that was a bad choice of words, I didn’t mean to say Dent, I meant to say paint pealing off”. I repeated again, how is that my fault that your paint is peeling off, and I have to pay for it? He kept saying that “I’m only doing my job and that’s what the dealership trained me to do”. Needless to say, I was so frustrated, I kept arguing with him to no point, and at the end I was charged $808.13.$300 for the Tire Replacement, and $100 for the Paint Peeling on top of the $350 Disposition Fee. I then receive a bill in the mail, and they are charging Sales Tax on the Disposition Fee as well, which is incorrect. There is no Sales Tax on a FEE! I will never go back to this dealership ever again, and if you want any further proof of them not taking responsibility for anything, just read their responses to negative customer reviews. It always starts with “While disappointed that you are dissatisfied…. HOWEVER, it is your fault because blah blah blah”. They don’t respond like most decent companies, where they actually take responsibility, apologize, work out a resolution with customers, or AT LEAST try to care.

I cant say enough about the employees of BMW of Riverside. I have been a customer for over twenty years and have seen one ownership change. The new ownership has taken customer care to the next level. I have never experienced customer service like this before. Although the outcomes of my visits throughout the years havent always worked to my advantage financially, I was always told ahead of time what to expect. At the end of the day cars break, and I dont expect them to give their work away for free. My perspective on cost or purchase is if you have to ask how much it costs, you probably cant afford it. I recently purchased a new seven series and couldnt be happier with the process throughout the purchase. employees here treat you like family regardless of what you drive Or what you spend. Although I could name the individual employees that I have dealt with throughout the years, I will sum it up with this, from Antony to Victor the quality of care they give to each customer is second to none. I would Recommend this dealership in a heartbeat to anyone that is looking to purchase an affordable luxury vehicle. Cheers!

Daisy the service personal was very attentive to my vehicle repairs. She made this experience very convenient, easy, hassle free and most of all kept me updated. Never will go to another dealer for service.Thank you again Daisy for your excellent customer service…… Dolores

This was the One of the best car buying experiences ever. They have great configurations, The buying process for straightforward, He offered me a great deal in a loan rate on financing. Incentivized the three-year service contract by lowering the finance interest rate down to 1.09% what?!?! I bought the car plain and simple these guys are awesome. Skip the BS and go there!! You won’t regret it!! Do it !!

Best experience I ever had purchasing a vehicle. Paperwork ready upon arrival as I requested. In and out, fair price, excellent customer service. I will be back.

The experience here is definitely different to other dealerships.Mario took good care of us when we took in my wifes 328i for service, and kept us in the loop the entire time. We were so happy that we ended up buying another BMW that same day while we waited for the other one, Oscar took great care of us and facilitated the process for us. Dont go anywhere else but here!

Ryan in the service department is a 5 star service Representative! I’ve been driving to Riverside BMW for the last 5 years to service my M5. I now live in Irvine, Ca and I pass up my local dealership just to receive the excellent service that Ryan and the excellent top notch ladies in the loaner department provide to me. I would recommend anyone that loves the personal touch to give Ryan and the service team an opportunity to service any BMW for top notch service. Especially for M vehicles.Turner K,

Been coming here for parts since 2011. Nobody has ever been so helpful and professional as Sergio. He helped me open a business account hassle free and got me the parts I needed so fast! I recommend asking for him!!!

Great customer service. My salesman Justin was the best.

I would not go anywhere else for my BMW. I purchased my X5 2019 and have had nothing but positive relationship with everyone at BMW of Riverside! They are on Top of their Customer Service always, Professional and Courteous! Now Justin in Service department is so so amazing, he has always Accommodated me made sure my car was well taken care of and running in tip top shape! Thank you BMW of Riverside for all you do for your customers!

BMW Of Riverside has been fantastic. Both my husband and I have gotten our cars from there instead of our local dealer. We dealt with Nader the sales manager and Dylan and Marc as our sales people. They treat us like VIPs, and they have always given us their best price first so we dont have to haggle. We are happy to make the drive out there so that we can have an experience like we have had at BMW Of Riverside.

Absolutely one of the worst experiences I have had with getting a new BMW. This was the first time I had used BMW of Riverside and will never do business there again. I have had many BMW’s such as 7 Series, M6, M3 and more from other dealers and have always had a good experience from other dealers.I got a brand new X7 for my wife and the vehicle was delivered to us at night. So, I couldn’t really see the vehicle and was the first time that I had seen it. I signed the paperwork and the salesperson left and my wife took it for a drive. When we got back and pulled it into the garage and had it under the light I saw scratches all over a BRAND NEW X7. The detail department that washed it had used a buffer on it and there were scratches EVERYWHERE! You could see where the buffer went across the paint.Contacted them and took it back in and they were just going to give it back to the guys that had originally done it in their detail department. I did not want to take the chance of them screwing it up even more and declined and decided to take it to a professional for paint correction which I would have to pay out of my pocket! I have never got a brand new vehicle that had so many scratches and looked so horrible! You can see in the pictures.On top of that, due to COVID we both work from home and hadn’t driven the vehicle and had taken it out the following week and noticed that there was a huge dent on the tailgate right by the BMW roundel. I was told that because it had been a week and a half that they would not take responsibility for this. I was severely mad about this because this absolutely positively 110% HAPPENED AT THE DEALERSHIP! We hadn’t barely even driven the car!I then had to pay out of pocket for a Paintless Dent Repair person to come out and fix it because the dealership wouldn’t take responsibility which they absolutely should have!Again, absolutely THE WORST experience I have ever had buying a new car! I will NEVER DO BUSINESS with BMW of RIVERSIDE and will make sure that everyone I know will not go there either!

Justin, my Service Advisor, provided me me with a great experience. His attentiveness to my service issues and attention to detail are to be applauded. He even brought to my attention an issue that he had noticed, that I was completely unaware of with my vehicle (slight vibration on start up which lead to the motor mounts being replaced...at no charge).I would highly recommend BMW fo Riverside to any of my family and friends.Charles Harmon

From someone who has owned plenty of BMWs and have experienced service departments across the inland empire. This BMW service department was not great. To start they decided to give me a car smaller than what I normally drive. The lack of communication with my service advisor was non existent. I was told to come get my car 2 hours before closing. Upon picking up my vehicle I was unaware the dealership took my car on an extensive test drive as well as the issues with my car. There was no gas in the vehicle when I left it at a quarter tank to them and my car was filthy inside and out. When I arrived at the gas station I noticed chips on the windshield frame, my front bumper was damaged as well as my passenger side mirror. Not to mention the start of my seat ripping. I’ve reached out to the service manager Andrew Garcia and he has done nothing to help the issues. I understand dealerships have bad days but not admitting fault and hiding extensive test drives doesn’t allow customers to trust the dealership with their vehicle.Update: I just spoke with the general manager John and he straight up told me I’m not accepting responsibility for the damage of your vehicle. Unprofessional individuals should not be a general manager of an establishment. They clearly neglect damage on customer vehicles. This dealership doesn’t deserve the BMW name.

To whoever this concern, I’m happy with the service provide by your Service representative name Daisy. She made our experience verySmooth.she was very helpful accommodating my needs. Thank you 🙏

First time visiting BMW of Riverside. Although not the BMW service center nearest to me, I wanted to give them a try. I found the facility was clean and orderly. The checkin was fast and easy.My service advisor went over the needed maintenance and made some recommendations (cabin air filters) but was not overly pushy. Even though I chose not to have the service center replace the filters, my service advisor did suggest I could DIY these items and even gave some advice on how to complete. Clearly the service center is in the business of making money but I found it was refreshing that my advisor was also looking out for ways I could save some money.I waited for my service and was originally given a two hour estimate. While waiting my service advisor gave me several updates on the progress of my vehicle. The Service was completed under the estimated time which I appreciated.As a waiter the customer lounge is important. I found it had comfortable seating, it was clean and included complimentary coffee and water.I will definitely return to BMW of Riverside for future maintenance.

First time to this BMW.So far, outstanding. Im having a mix of general service, and a sunroof repair.Eddie is on top of it. Masterful!!!Well done!

Id like to give a shout out to BMW of Riverside especially to my SalespersonJR he is one of the exceptional salespersons that they have . I just purchased my 3rd BMW from them and JR was my salesman for each purchase it was quick simple and very professional.. If u want great service and nice friendly people to deal with to to BMW of Riverside..

Beware of service department. I went in for a recall item and then car wouldnt start and drains battery. Ofcourse they wont accept liability for their mistakes. Managers response is BS since vehicle started fine 2X when they checked miles and inside and then when they drove it away for repairs. The air bag has to connect to the electronics of vehicle for it to work. I tried for you to resolve issue and your service department refused unless I paid upfront for diagnostics. I would be happy to take vehicle back and you remove the new airbag and give me back vehicle in same condition as it was. which it started with no problems. I can deal with recall directly with BMW. I just need vehicle to stop draining battery nothing else so it will start just like it was when I drove into your service department.

Awesome staff and service. Excellent service from John the Service manager to Dairy our Service advisor. Love referring friends and family to our local BMW dealership.

Excellent Service. Justin helped my wife and myself with all our concerns and questions. I called he always returned my call promptly with an answer. Would recommend BMW Riverside for service.

Excellent customer service. From the service department to parts department I had a pleasant experience. Would definitely recommend to my family and friends.

Ryan Rocheleau, my Service Advisor, was AWESOME. He demonstrated an extreme amount of knowledge and experience. He was very pleasant and his attentiveness to my personal service needs was so appreciative. Mr. Rocheleau is very good at what he does and I will gladly recommend BMW of Riverside to family and friends.Side Note: I would like to suggest that vending snack machines be made available in the service waiting area.Thanks BMW of Riverside for GREAT customer service...

From start to finish BMW of Riverside was top notch. My salesperson Michael Montoya went out of his way to help me find my car. His customer service was absolutely the best I have ever experienced. I would highly recommend him and BMW of Riverside to anyone in search of a quality car and outstanding service.

The only dealer in a 50 mile radius that would negotiate. They are very attentive and take care of their customers. My previous vehicle was from their sister company Riverside Chevrolet and I had the same awesome experience and the best deal again. It must be a company philosophy because the Chevy dealer near my own backyard would not negotiate a dime either and acted like they were doing me some kind of favor if they sold me a vehicle. The drive for me was worth it because I saved a bundle, my salesman Gil was great and they went out of their way to take care of me even offering to come pick me up 20 miles away! My wife is extremely happy and I will be back to them for every BMW from now on!

Well I recently visited this location…again after vowing to never go there again because of their lack of customer service and always something when I go here. This time I was in the car waiting for quite sometime before once again until someone told the guy I had the appointment with that I was there waiting. Let’s just say it took longer to get someone over to my car for help than it was to drop off the loaner I returned. All in all the guy that helped me apologized but still was annoyed at the process especially when I see people walking around and sitting around and I’m here waiting in my car. Good thing I didn’t take off from work to drop it off and return to work because I would have been late. But again was better than the last time. I also sent in beforehand the information for the loaner so that I didn’t have to give again once there, but guess what…they asked for it all again so the time I took to send it was a waste of my time so why ask for it before to get asked for it again when I’m there if it was meant to save time? A few things to work on and being retail myself and Military guy I know when things are wrong and people are lagging on things. All in all he tried to make up for the shortcomings but still I know they can do better. If I made an appointment and I’m there waiting still as if I just walked in I don’t get the need for an appointment. Time is money and very important so this was an issue for me but they made it right in the end as best he could when I mentioned my discontent.

Ulysses took great care of my wifes car, he is a definite example of Customer Service in these days where it has been lost. Go to this BMW Service Center for all your car needs, they will take good care of you..Thank you Ulysses for your dedication to us, the customer

Beautifully designed building, extremely clean facility, very helpful staff. We brought an early model 325i in for an airbag recall replacement. We went home after delivery, but it only took them an hour to complete the task. I understand that they would have shuttled us home, had we asked. All in all it was a good experience.

So it has been a couple of weeks since I leased my 1st vehicle ever and hands down the BMW x4 M40i 2021 vehicle is well worth the venture ahead.I decided to wait before I did my review, because last time I got too happy in posting that I overall was not truly satisfied with my previous purchase, but after 3 years I decided to not make one more payment on it. Anyhow, here I am, still trusting for a great experience and I must say that it has been a great two weeks enjoying what this ride is capable of doing. The X4 M40i has every single thing I wanted in a BMW including the size I needed.I originally came in to see what the size difference between the BMW x4 and X6 was because I have not seen any x4’s on the road and online does not give it justice. With that being said, I test drove this x4M with no intention to lease or buy and ended up trading my BMW for this beauty!The experience with Michael was awesome. I’d have to say the BESt experience ever.The Manager Edwin was very accommodating and ran through features he personally chose for this particular car he was just as excited telling me about it as I was preparing to decide on it (kept most of my excitement inside :)Financing with Jennifer I would say was pretty rushed. The purchase before mine felt like forever, so I expected the same. Remember, been her 2x prior. She was very nice I must say, never rude, but I ended up questioning if I missed something with this transaction. My first lease, so that was a little worrisome for me, however, this is my 3rd vehicle with this location and I trust the process and management and will return to follow up. Unfortunately From what I understand she works on weekends and I missed this weekend opportunity due to many family obligations. I wanted to speak with her personally before I requested additional assist.In closing, I’m still happy two weeks later, I will follow up just to double check and I would still recommend this dealership, but be sure to look over all details of your transaction/purchase before leaving. Sometimes the excitement can mask a possible error or charge unforeseen.(Will post pic soon)Best, Nurse Q

I love bringing my car for service to BMW of Riverside. Andrew Garcia is my service advisor. He is very professional, courteous, and consistently keeps me in the loop when my car is serviced. 5 stars for Andrew!!! Thank you!

I want to Say Thank You to Oscar Client Advisor for such an amazing Customer Service. Oscar also took the time to follow up with me after I leased my new car. I will recommend my family and friends to ask for Oscar .

Love the attention to detail by service technician Mario, always friendly and easy on the eyes. Hes a total silver fox.. just my type and we both love BMW ❤️♊

My wife and I went to Riverside BMW just to look at different models, we had no intention of buying at that time. As we arrived we were met by John Teasdale who offered to show us the different models. After looking at a few models and deciding on a 3 series we were about to excuse ourselves and we came across a 5 series that was a lease trade in. The 5 series was very nicely equipped and beautifully taken care of. We immediately decided to purchase that auto. The location recess was simple, zero pressure and extremely friendly employees, especially John. I was a great experience, I highly recommended Riverside BMW and John Teasdale.

BMW Riverside did a great job getting me exactly the car I wanted. Salesman JR was great he did everything to make sure I had a great experience. Recommend this dealership.

My service lady Daisey has been taking care of me for some years now and must say such professional and caring person that she is has made my time with BMW refreshing and with a peace of mind.

Mario Torres and the team took care of my car service in a timely manner and when vehicle was ready it was washed.Great customer service at Riverside BMW.Thank you!!

Great sales department and service department.All friendly and genuinely want to help.

Excellent service to this Bmw of riverside very friendly place and knowledgeable staff thank you to Justin christian very nice guy.

I absolutely had an amazing experience. Daisy from the service department was amazing. They provided an amazing loaner for an awesome driving experience. Every one was so helpful. I only took one star away because when my vehicle was picked up it was dirty And my gas tank was on empty. I think for $4700 in repairs a Courtesy wash in courtesy fill up should have been done. But overall I would definitely Recommend BMW of Riverside

Outstanding service. The staff is knowledgeable, kind and professional. The building was very clean and it seems like everybody was keeping all the Covid regulations. Absolutely satisfied. BMW Riverside has provided an excellent service every single time I have been there. Always looking forward for any type of service they provide. I highly recommend it.

Dropped off my car to have routine service today. The staff was very helpful and answered all my questions. Great customer service

Excellent service for a routine oil change service! Mario was the representative. He is friendly and efficient! Great job!

I’ve been here about 3 times this past year and the service is great, wait times are minimal, and staff is personable and helpful. Im always in and out quickly, they provided me with a rent-a-car, and a transport service to enterprise while my car was being serviced. My service advisor Carlos gets a 200% for communication and keeping me updated with my car. He txts me when the issue was found, fees, suggested maintenance work, and when car was ready for pick up. Great experience here, would definitely recommend.

Best BMW showroom. People are polite and helpful.I worked with Client Advisor Jamil Razzak (JR), he is amazing and got me the best deal possible. Would really recommend to go at this showroom and ask for JR.

Big thank you to BMW of Riverside!! It was a smooth, fast and easy buying experience! Highly recommend this dealership. Thanks to my client advisor Dylan!

We did an online purchase and the Manager (Edwin) was incredibly helpful and professional. Handled all my questions and needs in a timely and efficient manner. Then, the salesman (JR) coordinated delivery of our car 120 miles to our home.The overall experience from BMW Riverside surpassed my expectations and we look forward to maintaining future business.I highly recommend this dealership.

Do not buy a car from this dealer unless you live within a few miles of the dealership.I have never experienced such terrible customer service.. the shocker is that they are a BMW dealer so we expected so much more. What a disappointment.To start with we were out of state buyers. They do not like out of state buyers because apparently it is too much work. We were very surprised - as was BMW USA. We have purchased cars from out of state before and even shipped a car from Hawaii and never had any issues.My Dad worked a car dealership for over 30 years. Every customer had value and out of state buyers were a large part of their business. Considering BMW does not have a presence in smaller communities, selling cars to people who are not local shouldnt be a new thing; it seems a bit discriminatory as well.They FINALLY agreed to sell us the car....after weeks of hassle. Then we could not get them to send any paperwork or the shipping information.We asked, and asked - to no avail. They requested and received our cashiers check - issued directly from the banks account. Cashiers checks are equal to cash where I am from, but this was like the Twilight Zone because they held up the deal for another 10 days while the check cleared their account.They also refused to sell us the car if there was a lienholder...apparently it was too much paperwork. Cash deals only if you live out of state.Still no paperwork, no shipping information...no car. At this point we were six weeks into this all-consuming hassle. We tried to remain friendly and professional, but things had gotten really ridiculous.Request after request for shipping information only to be told they were working on it. Their constant excuse for the lack of timeliness? That is why we dont sell to out of state buyers.Absolutely shocking.I noticed that they like to discredit people who post bad reviews so for the record:My daughter was the person trying to purchase this car, Riverside BMW agree to sell it to her and happily took her money.......this is called a CONTRACT.This is a legitimate review - I generally do not write bad reviews because it is unfortunate that people always choose to complain and not compliment. This business has not earned the one star that I gave them - I wish I could give them zero stars but unfortunately that is not possible....The car finally showed up last Thursday....approximately 2 months after her first conversation with the dealer.

Justin Christian was very proactive, and instrumental in completing my repairs within the constraints of my vehicle insurance. Excellent job.

I came in for my second lease and it was by far the easiest and fastest I have ever dealt with any dealership. There’s a dealership close to me but I rather go to BMW of Riverside any day! Great customer service, no snobby attitude. They are just great and I will continue to get my cars from them! Shout out to Dylan Barnes did an awesome job!Thank you!

Horrible customer service my advisor did not answer my calls. first time they had me pay a diagnostics fee and sent me on my way car wasn’t fixed brought it back the next day told me it would be $1000 to fix, Car was in their shop for a week gave me a call back saying the check engine light turned on that wasn’t on as asking for another diagnosis when I left a bad review I got a call from my same advisor telling me “to take it down or give them a 5 star” and now I have many problems that where never there in the first place!

I have been a customer of BMW of Riverside for just short of 24 years and have always been treated as special from car #1 (Z3) in 1997.My recent lease turn-in/upgrade process was amazing. Dylan, Chris, Edwin and all the staff went out their way to address my special concerns and get me processed as quickly as possible so I could start enjoying my new 228i Gran Coupe.Safe to say, that I will remain a loyal customer.

Always a pleasure getting my service done at Riverside BMW. I was going to another BMW dealership in Newport and there is no comparison. Customer rep. Daisy, is always friendly, professional and helpful. Would not take my car anywhere else.

Consultant provided me with the best dealership experience I’ve had.

I purchased my BMW from this dealership and have had it serviced here multiple times. Every advisor Ive had was always helpful and made me feel welcomed. As such, both my wife and I were appalled by the behavior of the advisor from our service appointment yesterday. What started as a normal phone call about the details from the vehicle diagnostics, ended with him yelling at my wife and hanging up on us. My wife got in contact with the service manager today to try to resolve to issue, but was treated with a dismissive attitude again.TL,DR: Be prepared to deal with some service advisors, including the manager, who will not give a damn about helping you.

Pure Class! They took care of me with white gloves(or could of been because of covid19) lol. They are a good group of people.

Shop prices are way to high, and me? I just dont like when there shop try to up charge on things thats small. Because with them, all about the up charge.

Everyone that works at this dealership are amazing people. I drive from Orange Ca., because I like the way I am treated here. A special thanks to Ryan my service contact. Thank you Ryan!!

My salesperson was genuine and professional. J.R. was communicative and sincere. I recommend when you are shopping for a BMW ask for JR, he is attentive and helpful. Purchasing a car can be stressful, thank you JR for creating a stress free environment.

This review is for the awesome service department in BMW of Riverside. I had an excellent experience here. Andrew G. really took great care of my vehicle. Very knowledgeable and friendly. His service was a 10/10. I would highly recommend this place to service your vehicle. I’m really happy with the team they have.

BMW of Riverside has been my number one choice of BMW dealers since my original BMW in 2012. My advisor Ryan is hands down the best advisor I’ve ever worked with. He’s always quick to respond and does his best to make sure the customers are happy. He always goes out of his way to go above and beyond. I know I can count on 110% being put into my car.

Unfortunately I cant say, it was good . I got change double for reprogramming a fuel control module, due to me discontented the EKPS so the battery wont die, so they charged me $406. Just for connecting back the EKPS module, oh and it did same problem again even worst

I was nervous about my first new car buying experience because I don’t like to be pressured but Josh Beveridge was amazing hands down the BEST! He really sold me on the car without pressuring me and being straight up he made this experience amazing! Also the finance manager Jennifer Wright really worked with us and got us a great deal that we felt comfortable with! The team at BMW is an A team.

Hands down the best customer service I have ever received getting a vehicle serviced. Or from any dealership service department in general. My service advisor Eddie Toro was great too.Update: I came back for another service to be helped by Justin Christian. Talk about professional, he was so helpful, he took the time to explain all my available options, and even helped me get an estimate for some bodywork repairs at their facility next door. I had a busy morning and was on a time crunch and he made sure everything went smooth for me. I really recommend Justin and BMW of Riverside, they are truly a step above any of the other dealers in the area.

Fast and Friendly service, great waiting room area.

Service Advisors are all great people. BMWs are the only problem.. If youre always on a budget. Dont add a BMW to it.. You will have headaches and you will take it on the Advisors..These are my biggest headaches...

Had the best experience with the Service Dept recently. After becoming disabled with a flat tire in Rancho Cucamonga very late in the afternoon, Riverside BMW was able to accommodate me with a loaner and order new tires for me. From the minute I arrived via tow truck, they were professional, caring and they wanted to get me back on the road. They even performed needed service on my car while it was there. They took a stressful situation and made me feel safe and secure. I called another BMW dealership before calling Riverside BMW and nobody picked up the phone. Everyone I spoke to at Riverside BMW from the Parts Dept, to Service Dept, and even the Receptionists were friendly and amazing. They treated me like a VIP. Thank you Riverside BMW...I’ll definitely be back. ~P. Gatillon

Wonderful experience from initial phone call to signing our docs. Love my certified pre owned baby. Finance was especially quick and informative. Process was easy and comfortable, even in this Covid environment.

Friendly, professional, great communication and awesome service! On time!

The best place in IE to buy your new BMW.Friendly staff and they let you test drive the vehicle with no harrassment.

Fabian always goes above and beyond when it comes to service. He makes sure that everything is done in a timely manner and gives me information allAlong the way. Thanks so much.

Very nice dealership, very good customer service.

Its always a pleasure doing business with Nestor Del Angel! Highly recommended!

Ive been coming to BMW of Riverside since even before they built their fancy new digs and Ill keep coming back to them. Part of it is definitely because theyre closest in proximity, but the other part is definitely because theyre great at customer service. Ive brought numerous cars in and my SA, Andrew Garcia, has always taken great care of me and my familys needs. He always looks out for what is best and will tell me if some suggested items can wait if necessary. Ill continue to come and utilize BMW of Riverside anytime I need a new car or a new oil change. I heartily recommend.

I had the BEST experience at Riverside BMW! My sales guy Larry is the nicest guy and was extremely knowledgeable.

Worst customer service ever! What a horrible standard for BMW. I cannot believe the lack of service at this location. I will make sure to service my car and make purchase at a different location. It’s sad that riverside cannot have the same luxury service as other city’s.Long story short, scheduled a service only to wait for a loner car, although I schedule everything in advance. After waiting 1 hour we were told it would be another 30 minutes wait.We ended up leaving since we had other things scheduled. What a waste of a day.

This is my 3rd vehicle from BMW. All 3 experiences were GREAT! I dealt with Jamil R on all occasions. He was very informative and spends a lot of time with you. I recommend Jamil! My lastt vehicle was delivered to my home, thanks Jamil!

Looking for a car that goes with you with affordable payments, this is the place to go to. I currently have 2 cars from this dealer and service has been fantastic not only when you are buying but every time we visit or have any questions.If thinking on taking your car for maintenance you want to ask for Daisy (Service Advisor) always providing the best service, her customer care is amazing and she always have an answer for your questions or finds that for you.

I called in to get an appointment to do an oil change the lady on the phone told me it will take almost an hour to do it therefore I didn’t take any ride or anybody to pick me up..When I went there the guy in front told me it will take up to four hours I told him with the lady told me he gave me that look as if I’m lying to himI told him I cannot wait here for four hours otherwise I would’ve brought somebody to pick me up right away he he gave me the papers back the keys without saying a wordI went to his manager to tell him what happened his manager attitude was even worse he told me impossible that someone will tell you it will take just that short of a time to do an oil changeAll my life is been BMW owner but I never ever seen treatment or attitude like thisAnd of course will never go back neither for service or to buy anything from them

All we ask is a fair deal. If theres an advertisement, honor it. Riverside BMW went above and beyond to give us a great deal. BMW has the advantage of a superior product, but what sets them apart is their superior treatment of customers.Update re Service Appointments:Three service appointments later, Ive had mixed experiences. The first one right after I got the car went smoothly. The second one they picked up my car in a free pandemic special - great. Today though ...I had an appointment at 11 for a 30-minute oil change. I waited for it at the dealer and got the car back a little past 2 PM.The dealer is two miles from my house. At my house this morning the odometer read xxx56. When I got it back from the dealer, the instrument panel was set to speedo only - not odometer. 🤔 Odometer was at xxx60 - two mystery miles added. At least it was cleaned well.

Great service. Came in with a year early on my lease. They were able to make the deal and deliver great service throughout the process. Mark Decker was great communicating from emails and in person. Would definitely come back purchase in the future.

BMW service in Riverside has always done a great job when I’ve taken my 750 LI in for service.Service rep, Daisy Keene is the best, not only was she knowledgeable about parts needed but she notified me in a timely manner so I could make future plans in my daily schedule. She also provided me with a BMW courtesy vehicle for 4 days which I greatly appreciated.A BIG thanks to BMW in Riverside and especially to Daisy Keene!!Sincerely,Alan Robison

The process of buying a new vehicle was affordable and the staff were excellent to us would recommend and have already but out your business cards thank you for our new bmw

Exceptional customer service by Mark Decker and Fabian Hernandez. These two guys helped me get a repair worth over $3,000 for free using BMW warranty. Highly recommend Riverside BMW!

I could not be happier with my car buying expirence at BMW of Riverside. Larry Winkler took excellent care of me and made the whole car buying process a joy. From the test drive to the finance department, everyone was a pleasure to deal with. Larry made sure the car was detailed and full of gas before I left the lot. I would recommend BMW of Riverside to anyone looking for a new car.

They are cool when you buy a car but service anything else good luck.