After a dreadful experience at a Verizon corporate store, I ended up visiting this retailer on the Fourth of July holiday. The lone salesperson was the manager Jack who deftly handled my purchase and set-up my phone, while attending to four other customers who wandered in. Jack was patient and informative, and delivered super customer service where the other store failed miserably. While I felt sorry he was stuck handling the whole place by himself on a national holiday, he was the consummate professional, answering questions and problem solving with apparent ease.One more thing: while I suspect my new iPhone 12 may not have needed a new jack, I agreed to try the one that was recommended and its given my phone a lightning fast charge. Anyway, got such a good Verizon deal on my trade-in, and such excellent service, that the accessory is icing on the cake.

I was *that* customer -- show up a half hour before closing time with 2 phones to upgrade. Was able to get me all set up, no muss, no fuss. Very accommodating, highly recommend. Have been this way every time weve been in.

Caleb was very attentive & explanatory with all of my questions. Ill definitely be asking for him the next time I come in & recommending him to friends & family of mine!!

I’ve used this location for the past 9 years whenever I’ve needed to buy or upgrade my family’s cell phones. They always take care of me and I will continue to use them. The general manager is amazing and his staff is always super helpful. Will continue to give these folks my business as long as I live in the area.

Kelly was awesome! She fixed a com[plex issue with my contacts that the Apple geniuses couldnt fix. Thank you, Kelly!

I came to this location in the river forest shopping center with a complicated situation and lots of questions. Leo was kind and patient and also smart and helpful. I will always come back to this location, especially after the miserable experience I had at the Berwynn Verizon location. Great job TCC!

Was NOT a Great experience.Short story.Ordered a new phone a month ago. Went in to see if it was ready since I had not heard from them. Phone that Verizon ordered for me to pick up in store never arrived. Spoke to them and pretty much was told they would reorder and next month I should get it.NO apology offered.NO care for me as a customer for 10+ years.And NO offer to try and remedy the problem quickly or in a different way.Now I know to call Verizon customer service rather than go to the store..

Francisco was super helpful. He was attentive and not rushing or pushy. Did not talk down as Ive experienced other places. Im glad he was the person to serve me.

The sales rep that assisted me was extremely knowledgeable and very patient with my lack of technology. Great job Francisco, very appreciative!

Jack was just phenomenal with the best customer service Ive ever experienced! I highly recommend considering coming to this location for the best phone experience.

I havent purchased the phone yet however the gentleman who I spoke with was very knowledgeable of all the products and services that Verizon has to offer.His authentic responses to my questions cause me to put Verizon on my radar as a potential candidate for my services

Came in for for help with my S7 and was able to get a great promotion on the new s21. Nicolas was great and patient and was able to get all my info over to the new phone! Would highly recommend him to train other employees. Whatever youre paying him its not enough.

I was employed at the TCC in Burlington, WI, prior to moving out here to Oak Park/RF, and Im still enjoying my time with this great company! Lets keep showing Chicagoland that TCC Gives!

Francisco was very helpful and helped me get my photos back. Im glad he was here to help me

Thank you for all of your help Jack. Very professional, knowledgeable, and was able to get us a great price on a new phone. Thank you again! 😊

This Verizon store is hands down phenomenal from its atmosphere to its customer service. Francisco and the team are simply amazing. He was awesome with his 10/10 customer service and made the process with what I needed smooth and fast. Def would recommend this store to a friend/family member!

Jack is AMAZING! I’ve never had such an easy cell phone experience in the 15 years I’ve been a Verizon customer. Thanks Jack!

Came in for a simple question and Caleb helped me a lot! Thanks!

Manager Jack was the best! Helped me get my new phone all set up!

Francisco was wonderful. He was kind and patient and truly cared about resolving my challenging issue, without care for his own financial gain. I see him as a rising star.

Ive bought at least 10 phone from TCC and enjoyed their superior customer service every time. Slavko gave me additional discounts and made the transaction for both my wife and me very smooth and enjoyable. Highly recommended!

Jack & Caleb were very helpful! Great store!

Caleb was great couldnt ask for more service!

I went into this particular Verizon store today with a number of issues with my phone and Kelly was fantastic. She went above and beyond and spent so much time helping me and getting everything figured out plus answered additional questions that I had in the moment. She was resourceful, patient, warm and determined and they even put on a movie for my son to watch while we waited! Awesome service!

Jack at this location was super helpful!!! I had an unusual problem and was stranded without a functioning phone, but thanks to him my phone works again!! Very grateful and glad my family switched back to Verizon!

If I can give this place -1, I sure would. The team there isn’t helpful at all. All I wanted to do was return an iPhone and they kept fighting me about not having a box to return it. The manager Jack is very rude and disrespectful. They weren’t clear on their policies and if I were you, I wouldn’t shop at a wannabe Verizon store. You’re better off at the corporate stores. At least they have some compassion.

Nico was more than helpful. He was genuine and friendly and I felt like I got a great deal. Thanks so much. Very happy with my Galaxy S21.

Francisco helped me with my new IPad and he was great!

This store has great customer service and I love that they give back to the community.

Slavko was very helpful!! Great service

Great service, and all of my questions answered. Slavko took care of me with the highest level of professionalism and courtesy. I will definitely return for all of my future needs.

Went in to buy a replacement charger and walked out with a new Galaxy S21. Great deal, great service. See Jack when your there. His service was top notch.

I was pleasantly surprised by how great the customer service was from Slavko. I lost my phone and came in with nothing, he helped me get a brand new phone. Very respectful, funny and efficient. Great job, thank you!!

Had an exceptional experience with Slavko. He brought to our attention promos available, was very patient with us, and made sure our questions were all addressed. Very smooth transaction and excellent service. I highly recommend the Verizon River Forest store.

Francisco was a rockstar!! He should be promoted to Chief Relationship Officer. He was patient and helpful!

Nico was great! Very professional and well versed in all things iPhone. Thanks for all your help and walking me through the process!

I came into Verizon today upset about cracking my watch. Slavko was in & helped me saved a ton of money while also getting me set up with a new watch. He has exquisite service. He saved me money with promotions I didn’t even know existed! Thankful for him and his service today.

Slavko and Jack are they best! They helped me and my girl with everything!! Love them guys

Slavko was very helpful went above and beyond for me highly recommend will be back at this location always. He’s amazing knows what he is doing and couldn’t have asked for any better service.

I visited the Verizon store in Riverforest today and had an awesome experience with the manager Jack. I recently purchase an apple watt and was having trouble connecting device with my phone I had gone to several Verizon store to get assistance with this issue and was unable to get issue resolved until I visited the Riverforest location Jack was awesome. He knew what the issue was right and resolved it expediently. I am very thankful that he was able to take care of the issue and I will definitely be coming back for any issues or concerns moving forward.Love the great customer service,Thanks JackCynthia

Slavko was exrordinarily helpful!

Jack is so amazing. Helped me with everything I needed. And more. 6 stars 🌟

Jack is always helpful. Takes good care of us!

The customer service I received from Nico was nothing short of professional and phenomenal! The knowledge he has and expressing being a newer employee I was very very impressed by all he knew and was capable of helping me out with! Another reason now I will definitely return now to the River Forest Verizon location. (Nico is the best!!)

It was top notch! Very patient and kind service - efficient and helpfulSlavko was who helped me and I would recommend to friends and family!

Francisco at Verizon was most helpful and carefully deliberate in facilitating new iPhone purchase

Worked with Slavko, he was unbelievable got me a phenomenal deal and will be coming here on out from the berwyn store.

Today was a joy. Slavko is kind and considerate, knowledgeable and consultative. He was great to work with. This man is a 10!

Caleb is a rockstar! He helped me update my plan so I didn’t have any overages.

Nicolas gave outstanding service when I purchased my new iPhone today! He was thoroughly professional with exceptional product knowledge! Best of all- quick!

Nickow was by far the best service I’ve ever had in a Verizon store. He really spent the time and help me understand how to work my devices. He had great ideas for accessories for my new phone. I would never go anywhere else.

Slavko was great a customer service performed great.

Francisco and Jack are awesome. Great job!

I had such difficulty dealing with boost and Nicolas made the switch painless and easy, would recommend him to everyone!!!!

Excellent customer service here. I love the atmosphere!! Thank you Francisco, Manager Jack and his son visiting in store today.

Very grateful for the service and customer service. It was smoothe and I really am enjoying my new s21 and Galaxy watch3. Berwyn wouldnt let both my mom and myself into the store. So grateful to river forest. Slavko you rock bro. Thanks for everything.

Nicolas was great and helpful switching myself over to Verizon and was able to get all my information to my new phone.

Great service! Highly recommend!

Francisco was very helpful and made setting up my new phone and screen protector easy.

Verizon Staff, thank you so much for your assistance today in learning how to do group text messages. You were kind and patient with me, unlike the Verizon Store on North Avenue in Northlake, IL.Thanks again.

Caleb helped me unrestrict my caller ID!

Antonia was awesome; professional, knowledgeable, friendly and patient. Everything one hopes to experience with a sales associate/rep. He was the only associate in the store and tho busy, he ran things very even keel and took time to touch base with everyone waiting and assisting them In between assisting others. He was super with my questions and never made me feel hurried. I will definitely be stopping at this Verizon store because of the 5 Star excellent service I have received from Antonia on the two occasions I have been here. Thank you Antonia!

What a great experience at this Verizon. Jack took great care of me, and even introduced me to Booca Chi #1 & #2! Lol

Slavko was more then helpful he want above and beyond what was asked of him today

Jake was an awesome salesman. He was very helpful in selecting a new phone and answering questions related to employment with your company. He shared how you all benefit the community as well. I was well pleased with my visit to your location. Thanks so much!

We spent 2 hours in the store switching over our service from AT&T to Verizon and were met with patient, helpful care. The representative helping us and the manager were on the phone with AT&T to expedite the process and we greatly appreciated their demeanor and help. Thank you!

Visit this Verizon very frequently. I came in to get a new phone and was helped by Francisco. He was very patient and helped me transition to my new phone easily. Will come back!

Had the best experience at Verizon with Francisco. He answered all my questions and made sure I left the store without concerns! Will definitely come back!!

Jack patiently spent over an hour helping me resolve the problem with my phone. He was amazing to work with. Thanks so much!

Antonio was the most helpful, easygoing person. I received my new phone in less than an hour! We had great conversation too! Thank you so much! Awesome guy.

These guys are AMAZING! They helped me place my order over the phone and when I shared my concerns about going into the store -they offered a plan to drop the new phone in my car curbside when I arrive at the store. Not only that, they are collaborative and team oriented - the manager entered the sale under another salespersons name in order to share the credit for the sale! Thank you Verizon for hiring such wonderful team members

My father was having some trouble with his phone. I called the River Forest, Illinois location this morning and spoke with Jack. He was able to talk me through the resolution quickly and concisely. It was really nice to talk with someone so knowledgeable about my dad.’s phone (he’s 92 and still uses a flip phone), and who was patient enough to talk me through the fix. Thanks!

Jack was very helpful informative and patient. I recommend this Verizon!

Jack provided me excellent service today! Thank you!

Slavko was magnificent! Service was simple and fast. I love going to TCC and highly recommend.

Jack was a life saver in the rocky ocean of tech.

Nicholas was extremely helpful and patient. I have never encountered a more professional and amicable Verizon employee.

Excellent service from Jack!

Amazing experience. Francisco was extremely helpful.

Sarah was informative, patient, and kind. She answered all questions and went above and beyond to answer all the obvious questions I had. Good store. Good management.

Awesome people they are very helpful and thoughtful. I really like this Verizon store. If you are looking for great service, smart people and in need of a helping hand... use this Verizon store in River Forest and ask for Jack!!

Jack is exceptional. The opposite of the Berwyn store - rude and unhelpful in Berwyn

This Verizon location center is the bomb. The workers especially slavko are very personal and full of information and they help my son find the phone that would work well with him. I was able to upgrade my table with the different promotion that they have. This is the only Verizon location that I come to for everything ❤️.Thanks for everything your loyal customerCeleste Whitmore

Francisco provided optimal service for me. Well done and an excellent shopping experience.

Friendly and efficient service and love my new phone!

Great help from sales representative Leo did a great job!

Went into the store today and had a few questions on my phone Antonia gave me great service. Highly recommended.

The service I received at this specific location was awesome. The best I’ve received with any phone company that I’ve done business with. I was assisted by Slavko and he was very helpful and polite! I will definitely be back here for any of my Verizon needs.

Caleb was awesome!

Initially I was going to rate this store higher until I read over my receipt. My husband and I worked with Brian Z to switch over to Verizon. He seemed to be very knowledgeable and helped us through switching to Verizon. We purchased 2 phones, 2 cases, and 2 screen protectors. Brian indicated he would give us a bundle deal on the accessories. He verbally told us that one case would be $30, the other $20, and $10 for each screen protector. So we agreed to get them. He told us our total. We knew we had to pay taxes and fees so we didn’t question it. Now that I am home and read the receipt, Brian over charged us. Even with the discounts I paid almost $140 for the 4 accessories. I have attempted to call the store and cannot get an answer. We had plan to return and purchase two phones from this store for our children. I will not return since they are experts in being deceptive.

Caleb was wonderful, BRAVO!!!

Worst customer service experience I have had in years, would not recommend.Signs in store indicating they want 10/10 for their service. They earned 0.3 visits across two days totaling over 4 hours.Visit 1: approximately 30 minutes. Needed to switch a business phone number to a personal account. Sales person indicated no problem, I would need to have my company release the number (out of TCCs control). Walked us through the line we would add to existing family plan, indicated only iphone choices were an SE or a 12. No on the 12, didnt want to spend $800. Sales person says no problem, with adding the line you get the SE free. Cool, were in, had to leave to get company to release the line.Visit 2. approximately 2 hours and 30 minutes. Came back in because the company released the line. Sales person calls verizon to get the line switched. Was on the line with the first person for over 90 minutes. While it is true that it is out of TCCs control who answers the verizon phone, it is in TCCs control to recognize that more than 90 minutes for something that should take 15 minutes is crazy, and hang up and try again. Upon my repeated suggestions that the sales person do so, he finally does. Call back, 15 minutes later the switch is made. However, at that time I had to leave. Cool, come back tomorrow to finish the transactionVisit 3. approximately 1 hour. Came back to pick up the phone, ensure the line was switched over, and be on my way. Different sales person. Asks me to sign a document. It included a document about paying for the phone. Question the sales person, as I had spent over 3 hours in their store the day before because the phone was at NO CHARGE. Manager gets involved. Says they want me to pay $400, because its not a new line of service. I indicate that his people told me it was, and his people told me the phone was free. He says he cant do it. I say BAIT AND SWITCH. Manager says no, mistake. I reply train your people better, thats on you. He replies his people are trained well. OK, if they are trained then they know better and its a BAIT AND SWITCH. Manager replies sales person today caught it. I indicate that second sales person didnt catch anything, because I was the one who caught it. Manager says he cant do anything except offer a discount on accessories.If he believes that I would spend $0.01 more with his store after investing over 4 hours for a process that should have taken less than 30 minutes, and uncovering TCCs changing of the deal at the last second, he is sorely mistaken.Icing on the cake? Leave the store with the phone, and it doesnt work. Have to go back into the store, where manager spends a few minutes fiddling with it to get it to work.I recommend you be very careful with TCC, make sure that you understand everything that you are signing, and force them to be explicitly clear with what they are selling you. The customer service here was poor, and the product they ended with was not the product they started with, and it cost me $400 extra. Either TCC doesnt train its people well enough, or they elect to do business in a way that gets people in with an offer of a free phone and then switches it at the last minute. Im not sure which one it is, but both are fully in TCCs control, and you need to beware.

Slavko, was the best took care of everything we needed after 4 days of problems.

Typically I hate going to the phone store, it takes forever and usually super expensive. However the last few times Ive gone to Verizon River Forest, Jacks taken great care of me and makes it a super easy experience. Luckily, I didnt need to buy a new phone today, but when I do, Ill make sure to go back to Jack!

Antonia was super helpful and patient with our all of questions/concerns. He was very friendly and has great customer service.

OMG ... Just walked into the Verizon store at RF Township Center and Jack in a matter of seconds fixed my phone. Thank you...would highly recommend him and this location!!!

We have used this company for several phones over the years. Each time we have been well pleased by the service and do not hesitate to recommend them to others.

Sarah answered my phone call, set my appointment and made my trip so worth it. My new phone syndrome was all taken care of by Ms. Sarah. She is so knowledgeable of the equipment. She helped me realize having a new phone was just that, something new that I had to get use to. I immediately stopped panicking once I met Sarah. Thank you 😊 💓 so much.

Sarah was an amazing help, she helped me with getting my new phone. Such a friendly and comforting presence. Thank Sarah, thanks Verizon !! But mostly Sara

Great Service from Store Manager Jack!