This representative was amazing and made a very difficult day all the better. She was kind respectful and worked through my issues like a hot knife through butter. I am more than pleased with my experience this far.

Rachel was so friendly and saved me about $225 a year with a new Auto Policy. Previous coverage I had for over 20 years and I was hesitant to change. I highly recommend. This was such an easy transaction, took about 10 minutes.

Wow, what outstanding customer service from Tim . He was very professional and knowledgeable of his job. He answered my questions in full detail to great understanding. One could really tell that he loves his job. Most importantly, at the end of the call, he made me feel like a value customer. Tim displayed great leadership skills when assisting me, by letting me explain the reason for my call without interrupting me. Overall, Tim is truly an asset to your organization! Thank you Tim for all that you do for yours customers. You make it very easy for customers to do business with Geico.

So, I recently decided to make the change but had it not been for Ms. Rachel calling I would have most likely pushed it off and opt for another company. Her professionalism automatically gained my trust and she answered all my questions putting me at ease with the switch. I truly appreciate her. The discounted rate was something that I was already sold on, but shes one of rare ones who really took time to ensure I understood what I was getting into with a level of patience that made me feel like this was the right decision and timing. Looking forward to be insured by my new family.

Jason worked with me to customize my auto insurance to my specific needs. I appreciated his guidance. He was very friendly and professional. I truly enjoyed doing business with him!

The young lady “Alex” was awesome. We played phone tag but I respect the fact that she always returned my calls. She made the process of switching quick, painless and super easy. Thanks again...

I really appreciate how patient Katy was with me. I had a brief window of time where I could call their office and it happened to be when someone was loudly working on the chimney right outside of my window (and that was causing my dog to bark and whine in the background) and halfway through our call I had to leave for an appointment so she came along with me in my car on speaker phone which I know is super annoying. She was very professional and did such a good job explaining everything that I was only left with a few follow up questions which she quickly answered for me. Thanks so much, Katy!

Excellent excellent excellent call, very knowledgeable and informative I have had not so well experiences before, that makes using the app that much easier, However I needed to speak with someone on this occasion and I must say I am happy I did. He was able to explain things easily and help me with my needs in an efficient time frame. I had no questions because everything was answered before I could ask. He was also able to give me some advice based on his experience with other calls that I have taken into consideration. That’s A+ in my book. Thank you and I will be calling from now on with my customer needs.

The agent I dealt with was Rachel Johnson and she was great. She knew her job and performed it perfectly very polite and professional. Answered all my questions and made sure that I understood everything.

First off Ms.Katy was very polite.. I had a long day at work been up since 3am and I literally asked the same question multiple times lol but she did not mind and also gave me every breakdown she could to help me understand better before making a purchase. I used to work for customer service and I can say that she is as professional as it will get.. I’m glad I’m reached her, she made my experience easy, simple, and informative. Thank you and.Katy 💕

Rachel was very kind and thorough helping me find the best insurance for my home!

Jason was amazing! He called to follow up on a quote that I made and worked with me over a few calls to make sure my insurance needs were met. When I decided to make my purchase I wanted to speak to him to complete the process. He made everything easy and answered all of my questions!

Jason is a true professional he explained everything I needed to know and answered my questions with no hesitation

Jason Stafflinger was the agent I spoke with to obtain renters insurance for our daughters college apartment. He helped us tremendously in getting a reasonable policy. Returned phone calls in a reasonable time frame and always followed up with an email.... Thank you Jason!!!

Rachel was professional in answering all my questions to ensure I understood everything on my new policy. She was awesome

I am not the one to give reviews (at least good ones) but was impressed with Rachels professionalism . She was very knowledgeable and patient with me, answered all my questions and took time to make sure I understood as I am not the easiest customer to deal with.While the value is important but the service makes the difference for me . Glad to say Im back with GEICO. Keep up the good work .

Jason Stafflinger, made my process quick and easy he explained everything to me made sure i understood my coverage and that i was happy. Geico is very recommended

Dealing with insurance is never fun. My local agent Katy made it such a pleasant experience. She answered all of my questions and helped guide me through switching insurance carriers, making it such an easy process. Give Katy a call at the local office and switch today!!!

My agent’s name is Rachel, very kind and patient during the process of setting me up with auto insurance. She was very detailed and informative on various policies and made adjustments to meet my needs. She also offered any and all discounts available to lower monthly costs. It did not take long at all! I’m very appreciative

Rachel was very helpful with setting up my new policy. She was very knowledgeable and could answer all of my questions. I would recommend to anybody looking for a new insurance agent.

He was very nice found me the best option even went above and beyond what he needed to do he made me feel better about my call.

Switching to Geico saved me over a 100$ a month! Rachel J was very helpful and friendly! Yal Rock!!!

Kay was very helpful. She gave me the best service. I would recommend everyone to use them for their Geico policies.

Rachel Johnson was thee best service rep i have talked to in a very long time. She was patient with me and very nice. She took the time to explain things to me that i didnt understand and kept a very pleasant attitude while doing it. I wish there were more people like her conducting business for people around the world. My experience with picking car insurance through Geico was excellent thanks to Rachel!

Jason S. provided helpful information and is very knowledgeable about the ins and outs of insurance. I always appreciate his relaxed and professional demeanor. Jason went above and beyond when explaining Geico Insurance and what works best for different situations.

Tim U. at the Midlothian location was awesome! I recently bought a new vehicle and had to completely update my location and policy. He was super patient and spent the time needed to get the best rate possible. Thank you Tim!!

I got a quote for Auto, Home & Umbrella insurance recently from Rachel Johnson. She was exceptionally polite, cordial, efficient and thorough. It was an absolute pleasure to chat with her while we worked up a quote for me.Even though I did not decide to go with Geico for my insurance needs I was very pleased with my interaction with Rachel and will seek her out again next year when I review my insurance needs and shop for the best rates.Thank You Rachel for being the kind of agent that I as well as most I know prefer to work with.

Called into Geico to review my auto insurance policy; Tim was great from start to finish. He took his time to review my policy completely, explained my coverages and he was able to save me $87 a month. Highly recommend giving Tim a call, I guarantee he will take great care of you.

Rachel is the best! We were looking to switch insurance companies after a bad experience. I have never been more comfortable and sure about a decision like this until I met her. She made this an awesome experience and was so professional. She even saved us money! I highly recommend Rachel! You wont regret it!

Rachael took the time to ask great questions! I feel valued as a new Geico customer. Hope it lasts! Great introduction to the company.

Rachel Marsh is absolutely one of the best agents I’ve ever dealt with. She is responsive, phenomenally pleasant, extremely helpful, knowledgeable, and a really seasoned professional. Geico was spot on hiring this young professional—she’s definitely going places!!! ❤️

Rachel was amazing! She truly cares about her customers and gives them her full attention and respect. She is the epitome of what a professional should be! I felt safe and secure after working with her and know that I can always reach out to her with anything I may need from Geico!

I cannot say enough great things about this GEICO location and Jason! He helped my husband and I bundle our polices and saved us $70 a month. Give them a call, you won’t be disappointed

I recently switched over to Geico from another company. I spoke with Rachel Johnson who made the process so easy! She was kind and polite and made sure she could get my husband and I the vest deal possible. Shes the best!

I have had GEICO Car Insurance for over 40 years, yes I am that Old! I stay with them because they are super professional. I had the opportunity to ask Questions from Rachel Johnson, and she was professional, and timely in her Response. I recommend GEICO and Rachel to everyone. Thank you, Pam

Rachel answered all my questions and was just great. She has a wonderful voice that is easy to understand. Makes the whole process good.

Katy was super amazing! She answered all my questions and all around super helpful. Thanks Katy all around 100% in it. THANK YOU AGAIN!

Rachel was very patient and understanding. She’s very personable and informative. I was pleasantly surprised at the customer service she provided!

Understandable very professional nice attitudes..

Jason was great! He was patient and answered every question that I had. I was able to get insurance at a great rate.

I spoke with a couple people in regards to getting a new policy. I finally called back and spoke with Jacob and Im very pleased with my auto and renters insurance. He was very pleasant and knowledgeable. 5 Star service! Thanks again for your help.

I talked with Tim about changes I think I did by mistake on my auto policy. He was very helpful and informative to let me know that it was not any changes in my policy. I was pleased with the service he provide me.I rate his service as great.

Thank you Rachel Johnson for the help and outstanding customer service. 6/5 stars 🌹

I had the pleasure to work with Rachel J! She was very friendly, professional, knowledgeable, and responsive. I highly recommend her for your insurance needs!

Had a great experience having my questions handled by Rachel J. She was able to handle every question I had with ease. Highly recommend!

Jason S. Is a Local Sales Agent at GEICO and a true professional; he answered every question line by line. At the end of our call, I quit looking at other companies because he offered a solid price with the [Geico] corporation everyone trusts. Thank you for your service!!

Tim was excellent and extremely helpful i called twice and Tim answered my calls BOTH TIMES! He was professional but friendly and him answering BOTH TIMES shows that he is handling the job fast and efficiently keeping the customers coming and most of all HAPPY

Everyone at this location was friendly, professional, and informative. Tim asssisted me and he was very helpful and knowledgeable. He was very responsive and got back to me quickly about anything I asked. Navigating policies on multiple vehicles and drivers is a pain, but he really helped break things down for me.

Rachel Johnson, was extremely polite and helpful. She answered all of my questions in great detail. She was extremely patient with me, and allowed me to express my concerns.

Kay was a great help. She really explained my insurance in a what that made it easy for me to understand.

I spoke with Tim about an issue. He was very professionalHe resolved the problem and completed the task. He called me back once resolved and explained everything where I understood what happen. Great job. He deserved an increase for excellent customer service

Rachel Johnson was a amazing helper and outstanding customer service. 6/5 Stars!

Enjoyed working with Jason to obtain an accurate quote and to complete the process once I decided to go with GEICO. He was patient, courteous, knowledgeable and professional. Definitely recommend giving them a chance to provide a quote and see if it beats what you currently have.

Rachel is the absolute best there is when it comes to getting customers what they need. I hope you guys are treating this wonderful soul good.

I talked with Tim at length about my auto policy. He was helpful and very informative. He checked my policy to see if I was eligible for any additional discounts. I was pleased with the attention he paid to my questions.I rate his service as excellent.Pearl Castle

Ms. Rachel was very professional and explained everything. She also stated that if any questions arise please feel free to ask them. She followed-up and answered he questions I had. I am satisfied with her and her service.

Rachel Marsh was so helpful in getting me set up with these services! Awesome service I would recommend.

Tim was so helpful and professional! He answered all my questions and was so nice throughout it all. He’s a true asset to your team!

Waiting time is always less then a minute for me. The customer service representatives are always very kind and helpful. I love Geico they are definitely #1 on my list and for decades been rated top 5 on the list.

Kay was friendly, helpful and professional! Top tier service. Would recommend.

Jason stafflinger was such a good help got me in under 30 ish mins

Rachel was very helpful answered all my questions. Happy with my new policy.

The agent was very pleasant, she also almost answered all my questions before I could say it! Thank you once again

I called in to add a new vehicle to my policy and Tim was great in explaining my coverages; asked questions to understand my needs and recommended coverages that I wanted. Tim is a great asset to Geico.

Bought a car today, called to get old car taken off and new one put on. Tim was absolutely awesome, professional but friendly, answering my questions and made the whole process go seamlessly. Definitely put me at ease from the first moment he said hello. Best experience ever!!!

I had an excellent agent in Rachel Johnson. She was very professional and went above and beyond to get us the coverage we wanted at the value we wanted. Call Rachel when you want the best.

Whenever I have insurance needs, I always contact Jason. He has a wealth of knowledge. I feel like I learn something everytime I call!

Tim is knowledgeable and walked me through my whole policy. Definitely would recommend talking to him for your needs.

Tim was extremely professional, genuine and courteous! He was very helpful in assisting with choosing the right policy and setting coverages for me! Thanks Tim!!

I worked with Alex, who was very patient and thorough in her explanations for all of my many questions. I ended up getting a new auto policy with Geico because it helped me save money. I also love the Geico app, it is a really convenient way to manage my policy and track my upcoming payments.

I worked with Jason to complete my new home policy and RV policy. He was extremely helpful and walked me through the entire process answering all my questions and tailoring my policy to my needs. Great experience and would recommend to anyone looking for an insurance policy.

It was a pleasure working with Alfonso, he was very respectful and knowledgeable, professional and trustworthy he even got me what I needed all in under an hour even saved me money in the process kudos to you Alfonso keep up the Positivity and hard work.

My agent did an awesome job!! He helped me with no issues.. He was very friendly and held good conversation while moving me through the policy change.

Jason was friendly, informative, patient, kind, responsive and business-like, too. Satisfied with all the service he provided.

Jason quickly and precisely analyzed my needs for my home owners, and auto policies. His advice made good sense and has been valuable.

Tim were very polite and very knowledgeable.I felt very comfortable because he knew the answers to all my questions and explain everything to me do I understood it.. Very respectful young man

Tim was friendly, professional, and thorough as he both listened to the details of my issue and talked me through the details and logic of my options. I personally prize high-quality customer service, and Tim and GEICO reign high in my mind as committed to being and staying the best of the best. Thanks, Tim!

Worked with Jason at the Midlothian, VA location on switching my insurance to Geico. He was such a joy to talk with. Explained everything well and did so in a timely manner. 10/10 experience !!!

Tim was very pleasant to work with and answered all of my question. Thanks again!

Drove 45 minutes to pay a bill only to find a sign on the door saying closed. It would be nice if online says that.

Alex was very helpful and unbelievably professional when helping me get my car insurance policy finalized! She’s great!

Alex was professional and courteous. She followed up appropriately. She was a great help to opening a new account.

Spoke with a rep, Tim, who was great! He was very responsive and open to my problem. He help get things straightened out and I was really surprised at how quick the whole process was.

Really professional one of the best customer services I received at any job or company really helpful very Patient with me the information she gave was very cleared and understanding everything she was telling me very easy talking to If I could I would recommend her to any body who needs insurance

Tim did a great job in helping me readjust my policy after the death of my husband. He was helpful, informative, and cared about meeting all my needs. Tim is an asset to Geico Richmond!

Rachel Johnson helped me pick the best policy and answered all of my questions. 5 stars for Rachel!

Jason, is always very helpful in answering any questions I have about insurance coverage!5 star attitude!

I called to service my auto insurance policy and the agent Tim was so helpful in helping me with the process.

Tim was very professional and excellent with helping me adjust my current auto coverage. Thanks for helping me.

Tim helped me solve a very distressing problem with my policy. My time was very limited during that call, but he worked quickly and diligently to assist and reassure me. He was very determined to remedy a problem that he did not cause. I am thankful he was able to help me.

Jason Stafflinger was an incredible help! Helped me understand everything it came to with my insurance!

Rachel Johnson helped me get insured on my new vehicle purchase and transfer of an vehicle I currently own. She was extremely professional. She went over all of my insurance options and really helped me understand everything Geico offers. In my opinion this local Geico office is extremely lucky to have her.

I had a wonderful customer service experience when Tim, one of the local agents, went above and beyond to help me resolve and issue that had come up with the bank. He spent his time and offered his expertise to help me smoothly solve a problem that otherwise could have been frustrating and expensive!

Rachel Johnson is awesome. She gave informative info on my insurance options.

Rachel was informative very pleasant and easy to work with. She has great work ethic and I will work with her moving forward

Tim was professional, responsive performed his service to me, giving value to my need in quality, my time with Tim was good.

Rachel was amazing! Got me all the information I needed very quickly, extremely professional!

I talked with Tim In regards to getting a vehicle from one state to another. He was helpful and very informative. and instructed to see what Virginia DMV had in order to make this transportation happen.

Always friendly and helpful when talking to Rachel Johnson. And always has a smile when talking to her as well. Thank you Rachel

Rachel Johnson is the best! She is so friendly and kind to work with.