I have usually found what I require here, never anything too impressive stock wise but I get what I need. I want to post this in the hopes youll consider better husbandry and care for your reptiles, you literally have an animal hospital on site and this is the condition and health of your bearded dragons? Its completely unacceptable.
Honestly wish I could give it more stars. I really like the location of this store and the staff are usually really nice.People on the other hand tend to ruin good experiences. Most of the time its individuals coming in with their dogs and they dont have any control over them...that is going to end in a lawsuit eventually I think!I just hope the staff keeps an eye on potential threats coming into the store. Mostly the barking, snarling dogs.
VERY GOOD CUSTOMER SERVICE...I HAD A RETURN WITH NO RECEIPT AND THE STAFF WAS MORE THAN ACCOMMODATING.NO SUSPICIOUS LOOKS NO HARD TIME JUSTVERY GOOD SERVICE.GOOD JOB.
I recently built a 3200 gallon pond with a 16 x 16 foot deck. So a must have Koi fish. The gals at PetSmart are the best, very knowledgeable about the requirements of a large pond. The Koi I selected are super healthy and have great color. Thanks for all the help.
Great job grooming. Fair price 👌
We use the vet here and absolutely love them! The app is great! The responsiveness of staff when we have a question or an emergency is timely. Could not ask for a better place to care for my fur babies!Recently had our baby girl spayed. Staff was friendly, answered all of our questions, and explained after treatment care well.
They did a good job grooming my wooly coat husky, she wasnt half wet when I picked her up like she usually is when I take her to carson petsmart
Can always find what I need.
Knowledgeable people, good prices. Great store
Got my dog groomed here, should of known it was going to be bad when the lady wanted to argue more than listen to instructions on what I wanted for my dog. We had a lady named “Ty” she was clearly new she never heard of a summer cut. Apparently petco will let anyone be a groomer. After back and forth for five minutes she took my dog back and put him in a kennel. When I got my dog back he was shaved almost bald.... maybe 1/16th of his hair left. That’s still not my issue.. I can understand a miscommunication, what I can’t understand is the severe razor burn she game my dog. The day after his skin was full of blisters and you could tell he was in pain. I wish this review would let me add pictures. It would make you sick.
Great friendly service with everything I need.
Great place for pet shopping and friendly workers!
Cute toys for my new puppy. Nice service.
So unhappy people dont know about fish at all. Told my granddaughter a certain fish was good with betta they were dead within one day. Sad
Got my cat shot and grooming and did. A great job and staff are great too
Love this place!! Everyone is so helpful and I find good deals too
I like this store. It was clean and organized well. Although I had a little trouble finding help to direct me in the right direction, the cashier made it all better. She was kind, helpful, and very friendly. She really made me feel like a valued customer.
Great place to take your pets for thier basic needs and care, very friendly staff and efficient and fast. Thank you Banfield for treating my family and fur babies with care and respect and being knowledgeable with all the needs if my pets. I definitely recommend this vet to all.
Jacque always does a great job grooming our Cockapoo. He always leaves looking good, smelling good, and most importantly happy. I would highly recommend this location. We’ve had our animals groomed by Kristyna, Maranda, and Cayce as well. They have a great team!!
We went in to get some fish for our aquarium. An associate came to help us immediately. She helped us find the fish we wanted then proceeded to get them bagged and ready to come home. She was courteous and knowledgeable. We were in and out in about a half hour which is wonderful in these Covid days.
Gotta take care of these beautiful animals right! This is the place
Super! Superior Groomers! Little Bit says thanks.
In general this store is a good one. They may be a little short staffed, however they still have your basic needs. However i do prefer the one off South Virginia more as they have a larger store and offer puppy training classes and hold adoptions. If you are on this side of town then its still a decent location.
OMG the people are not so good in there, when I asked for help they were so ignorant it feels like they don’t want to work there. I also came yesterday and asked for help in the fish Section and I had to wait there for 20 minutes and go home didn’t get any help.Overall I’m so disappointed.
Much cleaner than their competitors, they have more stock, very friendly and attentive sales people
Nice place to visit with tons of brand name pet food. You may find what you are looking for there. I will be going back again. Smiles
I always like PetSmart. This is what you expect from the chain. For those looking, they have guinea pigs.
Love this place!! The groomers are amazing and were wonderful with my insecure labrador!
Great service really knew what they were talking about
Employees are friendly. Not as easy to find help in the store as I remember previously. Appears that staff is spread extremely thin throughout the store. Additionally, the shelves are markedly less stocked with goods. First impression when entering is that huge cuts have been made as of late, however, as first stated, the employees that remain are trying hard to maintain a positive experience.
I love this location it is on my way home so that helps a lot no matter how busy they are in there the staff always makes sure that you are helped if needed I only go to this pet smart for all of my pets needs
Excellent job! Jacklyn cutting Ladys nails!!! Thank you
Would rather shop at Petco over this place. The fish tanks look sub par and their stocking of supplies is lacking.
Store was clean and staff were friendly. The shelves are well organized and stocked.
Good store, always friendly staff. I wish I could say same for customers. I was in here the other day, waiting to check out. Two separate people came in with no mask and wouldnt leave. The staff dont get paid enough to be bouncers, but the other customers almost stepped up. Idiocy abounds from the highest level to the lowest.
I had good timing and they were having a buy 2 get 1 free sale on aquarium filter media. I like that the cashiers now ask if I want to use my rewards dollars.
Very disappointed they dont sell fish anymore😞😭
Fast, friendly, professional service and cheaper than I thought it would be
They have more pet supplies than I expected.
Great store but they don’t answer the app for curbside pickup. U have to call the store.
Shane did an amazing job grooming my lab. I am very happy with the care and dedication Shane takes with my dog. He genuinely cares about the dogs he grooms and does a fantastic job removing the excess hair and cleaning him nose to tail. Thank you for providing such a great grooming service. I will definitely return and request Shane again to groom my dog. He does terrific work.
The staff is friendly, helpful and intelligent. Lots of stuff for your fur babies and friends
Always my go to Pet Store. Emplpyees are helpful and knowledgible.
New to this location. The staff was extremely helpful and friendly.
Online pricing was good and my order was ready for me to pick up in just a couple hours. I also shopped in aquatics and Amber was very helpful in helping me select fish.
Great petsmart, just be warned that many times youll run into a huge line as there usually is just one employee at checkout
The receptionist/ checker distinguished gentleman was very helpful and my pet appreciate the treat he gave
Called for details of adoption days and had no clue about anything I asked and told me to call other stores for info
Very pet friendly, helpful associates, great products and services. Clean store, easy to find what you need. Pet enjoyed the store, the friendly associates and the calm atmosphere. Love the store!😊👍💕💕
Great customer service I just received. Sales cant be beat.
Just watched the cashier and manager refuse to honor the clearly legitimate coupons of the guy in front of me. Dumbest two employees Ive seen in awhile. Taking my business elsewhere.
One of the only places you can get fish and supplies that actually last
Every time I have gone to this Petsmart, I have received amazing service from people who truly seem to care about others people and pets. Thank you so much!
Not alot of animals
Do not bring your dog if it weighs over 10 pounds, because it will not be bathed. Dont know what their problem is, but my dogs were Greyhounds with no undercoat, so easy. As soon as I smelled them, I knew they were not bathed.
Great grooming and vet services
My cousin picked up the dog.
Alway room for improvement
I go to banfield here I absolutely love their staff
My experience with this particular store has always been pleasant and productive. The staff is cheerful and helpful if help is needed. It is clean and neat as well. Thank you to all the staff and management!
Quick easy and lots of smiles
Great experience and helpful staff!!!
Store is always clean and the employees friendly and helpful. They always offer to help with getting my stuff into my vehicle (disabled) wich is nice
Took my 2 little dogs in for shampoo & nails clipped. The you g man that did the shampooing was FABULOUS! I highly recommend using this groomer.😁
Love this store! One of the cashiers, Shane, is the best. Hes always very helpful, kind and interested in what the customer is saying. He always helps me with the points program, and I can tell he really cares about his job. That, coupled with the excellent stock, cleanliness, and friendliness of everyone else, makes this my favorite store. Keep on being awesome, Shane.
Great store employees suck and dont have a clue what to do when asked about various critters but lots of good products for critters
I actually prefer shopping at a locally own pet store only go in if I cant get there. To corporate for my liking and no good options on Bird Food
Good place for what ya need if you have pets of any kind. Needs a better selection of cat food/water bowls
Pricey, but they offer a lot of products for pets!
Good selection.
Went to banfield vets, I screwed up and showed up a day early and they still took my dog so very impressed with that!
All things animals
Very helpful staff and had what we wanted and more.
The north reno store is the only one you should go to. They are so nice and helpful
They had the exact cat carrier that i needed, be which made it nice n easy to shop for.
We love that we can bring in our pups. We spend quite a bit of time searching for clearance items and close out deals.Tip the day: THEY PRICE MATCH! Find the same item online (Read: Amazon or Chewy) and theyll match it at the register. Just bring a printout of the item or show them the item on your phone.We had an issue with the grooming department once, but that girl no longer works there. We had a much better experience on our return visit.
We bought a betta a small tank and the a few things for the betta such as rocks, tank ornaments and betta food. A few things im pretty upset about is 1 we live an hour away so its not like i can go back up there and get things straightened out. The tank was supposed to be 14.99 and tank ornaments were supposed to be buy one get one 50% off. Well I got home and the tank didnt have the filter that it was supposed to come with, the tank came out to 32.99 and the ornaments were not charged as buy one get one 50% off. I want my money back!!!!
Clean, polite associates and had what I needed in stock.
Clean store, friendly staff and getting to hang out with my puppy. Whats not to love?
Had an exchange no problem
Went in knowing what I wanted. Was greeted as soon as I entered. Looked around at all the new items. Asked by another employee if I was finding everything. Found what I needed. Checkout fast and easy. Store was clean and well lit.
Sales Associate super helpful. Price matched or attempted to, every item I was purchasing. Also led me to each item. Very sweet and personable. Store was clean.
Always friendly staff and good products
I only shop at this location. Easy returns, even on used items such as pet toys. If your pet doesnt like it, bring it back. Pet destroyed it in just a couple hours? No problem, bring it back!The on site vet (no affiliation with PetSmart) is amazing. Excellent grooming service! Super helpful staff. Love it when the S.P.C.A. does on-site adoption.
Great and friendly, place! to bring my puppy Jeni for a stroll! I bought her a new stroller...and a new pink harness and lots of other things... Can you believe they had a pink stroller in stock. We had a great day. The staff was so helpful! They even put my stroller together for me in the store. Cant wait to bring my puppy there again for a stroll... Lol... Its a very clean and organized store.
I was asked 4 times if i needed assistance. I was helped in the fish dept by a very helpful young lady. Always have what i need for my fish and Shollie.
Some very good employees, who you can tell care about the animals, work here. Not all, of course, but enough to make it a good experience. Pricing seems to be slightly cheaper than Petco. Clean and well-stocked. Were happy in our mice purchase.
You need to understand something about me, I really do love my dog. But he was so stupid. So we got some tutoring for him and now hes smart! My pet is smart thanks to petsmart! No more dumb dog!
If you need info for your pets do your own research. Cause nobody knows what they are talking about. Always get a second opinion if PetSmart is your first option.
Took my dog to vet. pretty good service I guess...... my doggo is better tho and thats all that matters 👍