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Cerrones European
2306 El Camino Real, Redwood City, CA 94063, United States
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Cerrones European

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Sa
Review №1

They do it once, and they do it right.I wish I knew about them before. I got my Volvos valve covers and lower intake manifold cleaned by them. I got a glimpse of their immaculate shop and witnessed their meticulous workman ship. Will definitely be coming again if I need anything taken care of on my Volvo.Update: I prefer to wrench on my own car but when I need a professionals help for the tough & precise parts of the job I go to Cerrones.Tyler did an impeccable job, perfect workmanship. Anne was very proactive and set everything up for me even though it was a special request. I am stickler for clean and precise workmanship and these folks get it right everytime.Incredible shop run by incredible people. Shop rates are not more expensive than a Volvo dealer but comes with 10 times the reliability and care.

Ry
Review №2

Ive got a 1993 Range Rover Classic, which means owing and operating it is more of a labor of love than anything.Frank, Tyler and Anne are great to work with and go out of their way to communicate and make it an overall great experience.I appreciate them providing a overview of what all is wrong (which is always a lot given the age of the car) and their great guidance on what may/may not be urgent.When you have a vehicle that means a lot to you, its nice to be able to take it to a place that will who it the same appreciation and love - as if it were their own vehicle.

Br
Review №3

These guys have it figured out, fast communication with text messages and a status website detailing what services are being done and proposed means no surprises. They added photos of everything before doing any work. Friendly people helps too!

Th
Review №4

I’ve used them for a number of years to maintain my 2013 mini Cooper. They’re fast efficient professional and always do excellent work. I especially like the electronic communication complete with pictures.

Ra
Review №5

I had a very good experience with Cerrones European auto repair. My car is now running smoothly. I was informed about the problems that my car had before the work was done. I was informed about the price before the car was fixed.

Ja
Review №6

Cerrone’s did an excellent job on my taillight replacement, while offering the cheapest quote compared to other shops. The team there was easy to talk to and they were very open and transparent with any updates during the service.

Ka
Review №7

Wonderful in-person customer service and they will also provide you with text updates. Advance notice about any issues that may have arisen before they start work. Accurate estimates. All around, a great organization and great service.

Ka
Review №8

Cerrones has serviced 3 different Minis weve owned over a period of many years. It is easy to make appointments. They provide a detailed inspection report after checking out the car. Their work is accurate, fairly priced, and fixes whatever problem they identified. Weve never had to return the car because a problem wasnt fixed right. And theyre nice people!

Ma
Review №9

This was my first visit to Cerrone for service on my Mini. Ive had dealer maintenance since purchasing my car. I cant say enough about Cerrone. So professional and thorough. Great personalized service.. Inspected my car and provided detailed report with recommendations. Quick turn around. Great communication and best of all good pricing. I was paying too much at the dealer.I recommend them highly and will be returning for my next service.

Pr
Review №10

Cerrones is a wonderful business! I was absolutely delighted with their work, integrity and honesty! I was treated so kindly by their team and will be going back to them for all my car needs. Just outstanding, I have no suggestions or feedback for improvement, everything was dynamite! I really trust these folks! I know I am in good hands with Cerrones!!! So is my car! ;)

Jo
Review №11

Cerrones is a first class organization. One that I can trust, and that will not recommend un-needed repairs. They are my go to for both of my vehicles.

St
Review №12

I had several items addressed, including suspension and brake flush and a general inspection, and the work was done well and at a competitive rate. The removed parts were shown to me and pictures provided of other areas that needed attention.

Ed
Review №13

The staff has been taking care of my 96 discovery for a long time and they have always done a great job keeping me going and keeping the rover on the road.Thank you

Bi
Review №14

I have done business with them for years. I trust them tell me what service should be done, or must be done. I have found many cheaper garages jack up the bill. They don’t do that.

Ge
Review №15

Cerrones helped me diagnose and clear a check engine light that was stopping me from passing smog. They even sent the car to get its smog check while they had it! Great, fast service!

Ba
Review №16

I am always happy to use Cerrone’s because I know that I will have reliable service on time. I have used them multiple times and their customer service is excellent!

Gi
Review №17

When I want my Jag to be done right and with Jag parts I go hear.

Wi
Review №18

I recently bought a 94 Land Rover Defender 90 NAS and I wanted the Cerrone team to look it over and take care of any immediate needs. We are not working out various modifications we want to do. Frank was extremely helpful and it is clear this is THE shop in the Bay Area for Defenders.

sr
Review №19

Cerrone’s always gets 5 Stars ⭐️ ⭐️ ⭐️ 🌟 🌟The only place U’d take my Jag.

La
Review №20

Frank, Tyler and Anne and the entire Cerrones team rock! A truly trustworthy, quality family business. They’re the only mechanic I will go!

Le
Review №21

Great people, excellent service they do what they say they will do!

Ji
Review №22

Cerrones has been servicing my cars for many years. They always do an excellent job and Im sure I will continue using them for years to come.

S
Review №23

Very rude and could benefit from a friendlier, more professional receptionist. Hung up on me after deciding my repair was not a priority. TERRIBLE!

Da
Review №24

Cerrones is a great independent shop. Been working with Cerrones over 15 years across 3 different Land Rovers old and new.

Gr
Review №25

Brought my car in for spark plugs, Frank had the car to me a few hours later. These guys are legit, thorough service, no B.S. They even found out that my k&n filter had to much oil on it (my fault) and made me aware to potential problems. Thumbs up for these guys. I Will be back.

Vi
Review №26

I get my car serviced here for maintenance items (oil change etc.). Excellent workmanship. They are very professional in setting up appointments, and provide a very detailed diagnostic report every time with pictures and recommendations. Pricing is very good considering the car make. Highly recommended!!

Ca
Review №27

Cerrones always does a good job and they provide a loaner car, which is great! Ive been very satisfied with all the work theyve done. They also point out work that needs to be done.

He
Review №28

Great service, very friendly, and communicative. So glad I found them!

gl
Review №29

Very professional service. I’m someone who likes to see what people are talking about, and even with a request, Frank offered to send pictures of the problems with my Land Rover 4. Also, he made a report for me about the important things that I need to take care of on my car. Very pleased with his service.

Ja
Review №30

I spoke with Anne on a Thursday afternoon as my wifes Audis A/C wasnt working. Anne told me to drop off the car on Friday at 8 am, and theyd try their best to get it repaired. I picked up the car that afternoon. I want to say that the communication with Anne via phone and text is outstanding. I was always updated on the status of diagnosis and repair. Its so nice to do business with a firm with such excellent service.

Ka
Review №31

Annie and Tyler are always pleasant, professional and perform great work. I think there pricing is fair and reasonable - much better than Land Rover. I highly recommend them.

T
Review №32

I tend to support and seek out family-owned businesses and choosing Cerrones goes beyond just supporting local. The quality of work and just good ol customer service is definitely felt throughout! Im the third and last owner of a well-maintained Audi 2012 A4 2.0T and had only needed the usual service until my clutch went out going up Hwy 17. They took great care of me, per usual, and my car was ready to be picked up the following day. Fast quotes, great updates. Im a customer for life.

El
Review №33

This place is the BEST! Annie was so helpful to us in handling a car inspection. She worked really hard to get us in and, once in, provided us with a remarkably thorough report. Theyre detailed and kind... a fabulous business! I strongly recommend Cerrones!!

Ji
Review №34

I normally have my Land Rover serviced at the dealer. When I had a major breakdown and the dealer cost was super expensive, I decided to look around. I found Cerrones on Land Rovers preferred service providers website. The dealer quoted me 3500 for the work and Cerrones quoted me 2500. I had a great experience, he showed me the faulty parts when I picked up my car and explained everything in detail. My car is runnng so much better now. I am very happy I found Cerrones. I will have all my future service done there instead of the dealership. I never write reviews but wanted to because these guys are high quality.

Da
Review №35

I have relied on Cerrones skillful and fair diagnostic and repair services since 1992. I feel they are on my side when they service my vehicles and advise me about them.

Ju
Review №36

This team provides excellent service with care and quality. Ive been a customer for years because of their excellent customer care and quality repair work. They provide a detailed summary of recommended repairs and walk me through each one to make it as easy as possible to assess which repairs to complete now and which to schedule for a future appointment. They are candid, authentic and fair. I recommend them highly.

Ar
Review №37

Highly recommend this repair shop. Took my vehicle there as it had a coolant leak. The very nice lady behind the front desk took very good care of my needs and answered all my questions. I dont mind taking my car back there again if in need of repairs or maintenance.

Gr
Review №38

Anne and the entire Cerrone’s team are always fantastic. I absolutely trust them with our car and they always look out for the smartest most financially reasonable way to get the job done. I highly recommend them!

Je
Review №39

They were extremely professional and accommodating. Would definately return for any kind of work I needed on either my Audi or Honda

Ch
Review №40

Older diesel vehicle would not start even with new battery. Found bad starter and alternator, ordered new parts and installed them. Fixed loose ignition switch. Starts fine now.

Br
Review №41

As always, great service performed in a timely manner.

Ke
Review №42

Very professional and knowledgeable.

Do
Review №43

Frank and Anne and Tyler were very friendly, courteous, respectful and gave my daughters 2013 Mini Cooper a thorough going-over and recommended a set of maintenance and repair items that made total sense, including rear brakes. I feel comfortable that my daughter will have a safe car to drive again. Thanks Cerrones!

Da
Review №44

A great experience. Was able to clean the carbon from my VW and saved me over $1000 vs walnut blasting.

An
Review №45

Great owner Frank & people who work for him could not ask for anything else. Great knowledge great turn around time and even a great value.

Ma
Review №46

All I can say is AWESOME! If I could give 10 stars I would give them 11.

CJ
Review №47

I cant say enough good things about my first experience with Cerrones. I drive a 2007 Range Rove HSE and believed I needed a new transmission per the Land Rover dealerships inspection; however, in working with Frank, it turns out the transmission was in good order it was simply a transmission leak created by a busted seal (put simply I’m certain it was more complicated than that). Cerrones provided me detailed diagnostics (never received that from the dealership) and installed a new seal / pan and sleeve and replaced the transmission fluid, which was significantly cheaper. Frank rechecked the diagnostics to clear all the issues to ensure that was the issue and double checked all work before returning it to me. Phenomenal. My Range Rover is running well. Thank you!

Br
Review №48

Great service and great communication.

Re
Review №49

They couldnt have been nicer nor more prompt with the service. The report they send you once they receive the car and prepare it for service you requested is beyond compare. Through, tons of pictures, recommendations all with no pressure. Just a full check up on your car. This is a very reputable place to do business with! Thank you Cerrones European!!!

Da
Review №50

Cerrones has been our reliable repair shop since 1992. We get excellent quality work at a reasonable price, and attentive personal service to meet our needs. They aim to please, and we are pleased.

Je
Review №51

I had an old BMW 1987 E30, and they did a good job with whatever I brought it in for. When they contacted me about estimates, they were detailed, and I felt I had the information I needed to make decisions. Labor can be expensive on work that they do, but I think theyre one of the more reasonably priced shops on the Peninsula that works on European cars, as everything around here is expensive.

Ro
Review №52

Provided clear estimate for job. Explained what was good practice to do at the same time. Found a problem during the repair, emailed photo, so we could decide whether or not to fix that at same time. Friendly people. Clean shop. Bonus: they showed us the parts they replaced. We will return here in the future.

Za
Review №53

Great customer service. Out of state resident and I was able to get the vehicle repaired. Very nice and experienced staff. I Highly recommend!

Da
Review №54

Always great customer service! Annie is the best at communicating and keeping me best of the status of my car. And the service to the car itself is always Great!

ro
Review №55

My cars air conditioning was acting strangely just as I was on the freeway for a long journey. An error message came on as well. My car to Annie was greeted with a bring it here now. That gave such a wonderful feeling. I always feel so welcome and confident in your abilities. Even though I only occasionally go to Redwood City now, I get excellent service. Thank you!!

Ti
Review №56

Consistently excellent service with advice you can trust. These folks know what theyre doing and their customer service is outstanding. Ive been going to them for years and wouldnt go anywhere else for my LR3.

Ch
Review №57

Frank and his team provide excellent customer service. They are experienced, knowledgeable and helpful with answering any questions about our vehicle service needs. We will definitely come back for future services.

Pa
Review №58

Frank and Anne were professional and knowledgeable. I didn’t feel I needed a second option as I trusted the family business feel of what they felt was fair pricing. They also have me a loaner car when I had to leave mine. Super easy and convenient! Will definitely keep returning. :)

J
Review №59

Very approachable and always professional. Was patient in explaining aspects of what they plan to do and the results of what they found. I’ve only had personal interactions with Frank, Anne and Tyler and I was very pleased.

an
Review №60

When you want the job done right and finished promptly you can trust these guys to do it. Ive been coming to them since I picked up my landrover from the dealership 10 years ago and I have never had a problem with anything they have done.Andrew Wood is

As
Review №61

We are so happy we found Cerrones. After my range rover passed the warranty mark, it just made so much more sense to step away from the dealership and I felt lucky to find Cerrones. Frank and Annie are quality people and they provide impeccable service. We highly recommend Cerrones!

Ja
Review №62

These people were unbelievably detailed, clean shop, and most of all I felt like I could trust them! In the end I didnt have them do any work on my vechicle because we determind the cost of work would have been more then the car was worthy of. Thank you Cerrones European.

Ka
Review №63

When my uncle gave me his 1997 Jaguar XK8, I started looking for a reputable shop for evaluation and care. I was most impressed by the reviews for Cerrone’s. I now know why the reviews were overwhelmingly stellar. Cerrone’s provides the most comprehensive services and customer service I have ever encountered. Annie’s support and knowledge are unsurpassed, as are Eric’s and Frank’s. They have a customer for life. Highly recommend!

No
Review №64

Cerrones European specializes in servicing Jaguars and Land Rovers. I have found the owner to be very honest, and the work performed has been first class.I own a Jaguar and found both San Francisco Jaguar and San Jose Jaguar lacking in customer service and competence...high prices and shoddy service.

Ew
Review №65

This is the first time I am highly recommended to do the 3C intelligent induction carbon cleaning, my Mini Countryman 2016 around 43000 mile, after done this service my car was totally feel different, engine feel like new car more responsible and very smooth. And also supplied me with free loaner car and great sercvice. I will schedule my other car to do 3C intelligent induction carbon cleaning soon.

He
Review №66

Frank and his Tyler were very responsive, professional and ensured my vehicle was road worthy for the new driver in our household. I will definitely take my other cars to them for repair. Great service!

Gi
Review №67

We recently brought our Mini Cooper Countryman in for service for the first time and were delighted with the quality of the service and the helpful people. Excellent from the time we made the appointment, through the work performed, and follow-up. We wouldnt consider taking our car anywhere else.

Ke
Review №68

I have been going to Cerrones for years and consider them the best shop in the bay area. Started when I had my Land Rover D1 and most recently for Land Rover Range Rover.Tony & Frank have always been fair and honest when it comes to working on my Land Rovers. Anne always keeps me informed with the status of my vehicle. I cant recommend a better shop that works on Land Rovers.I highly recommend Cerrones when it comes to any kind of service for your vehicle.

He
Review №69

Great customer service from the whole staff! Great knowledge. We here at Cooks Collision an Abra Company appreciate and value the great working relationship between us. Thank you for everything! Cherie

Pa
Review №70

This place was fantastic!! We were welcomed into the place with open arms and they were very forthcoming about what needed to be done. They sent an email with pictures of the car of items that needed looking at and repaired in the future. I was blown away by their customer serviceThe price of the repairs was below what three other places had quoted me. They were kind, respectful and happy to help. Thank you so much and we will be back with our other European cars!!

Ca
Review №71

Loved my experience at Cerrones. Found them searching for a shop that was certified to work on my Volvo without voiding the extended warranty. Saved me about $500 from the dealer quote for my 75k service!! The service was fast and transparent, the part ordered actually ended up being less than what I was quoted, which I was let know and my price ended up being less than what I was ready to pay. The explanation of everything done to the car was carefully detailed in a pdf emailed to me with pictures, so I had the peace of mind that everything was being accounted for. I will definitely take my car there for my next service.

Sp
Review №72

Very detail oriented. Was patient and very helpful. They explained to me exactly what was wrong with my Mini and suggested a course of action. They let me use a loner car while my car was in the shop which was extremely helpful.I didnt end up going through with the recommended repairs at Cerrones, but I had an overall great experience with them and would highly recommend them!

As
Review №73

Great service and care for both the customer and car :)

Ga
Review №74

Cerrones is so organized it makes it so much easier for the owner. They contact me to remind me of services. Their data management make it one less thing for me to have to remember. Plus they are super accommodating to my schedule.

To
Review №75

Hey! What a quality place of business! My first experience with them was very customer service oriented and professional. They really knew their stuff, and explained things to me in a way that I grasp on quickly. This experience and earning my trust led me to bring in another vehicle that I had sitting around the house. They got this one up and going as well. You cant go wrong bringing your whip (vehicle) to Cerrones European!

Ba
Review №76

Great experience - not cheap but then what with a Jaguar is? But they were so clear about what really needed to be done for safety reasons, what would be good for the car, and what could wait.I will definitely go back.

Ma
Review №77

Very personable and professional. An estimate was quickly emailed to me so I could see everything in writing before I gave the go ahead. Frank was also very patient and answered all of my questions. Great experience. Will go back.

Ka
Review №78

Competent, reliable and friendly service at a fair price. I would highly recommend this place for any maintenance or repair work.

Ji
Review №79

Phenomenal service and technical expertise. This was my first experience with CE and I am pleased to have a much better alternative than returning to my car dealer who provides inconsistent service and availability.

Mi
Review №80

Cerrone’s does great work and their service it top notch - I would highly recommend them!

Ma
Review №81

I needed last minute help before a weekend roadtrip. Late on a Friday I called my dealer and they said nope, too late. I called Cerrones and they said come by as soon as you can and we will do what we can. They got me ready and on my way when no one else would. And they did it right! Thank you!

Mi
Review №82

Outstanding service and communication. So grateful to be working with you!

Je
Review №83

Anthony, Frank and Annie have been nothing but professional and friendly people. I have been a customer since 2010 with my Range Rover Sport and still continuing to work with them. They are honest people and only do the work necessary for your car. Unlike other places or even dealers who try to take you for all youve got. Their prices are fair and much less than the dealership since they dont have to pay for all the overhead. Its nice to have work done on my car and know that I am working with honest people.

An
Review №84

I have only the best to say about Cerrone’s. Having no knowledge of cars...it has been my worst fear. I took the list of repairs that my Mini dealer recommended, to Cerrone’s. They came back with cheaper quote and also something that Mini advised to change, they said that it was not necessary and saved me the expense. They guided me to a great body shop when my car got dinged by someone on the road.And my last trip to them, Anne explained in detail about what happened when my car stalled on the highway. And how they fixed it.I feel like they took good care of my car and helped me understand better. I hope that my trips to them are not often, but if I need to...I trust them with my Mini!

Ab
Review №85

I needed to have my Cars control arm bushings fixed. After reading the excellent reviews on Cerrones I decided to give them a call. Not only were they able to take my car on that same day and get it fixed in a few hours, but also offered me a loaner while they were doing the repairs.My recent experience with them was terrific.

Ma
Review №86

Hey guys, I just wanted to say thank you very much for getting our car repaired so that we can get back on the road. It is always a pleasure having you work on our car. Thank you again.Great job again. Thank you

Ri
Review №87

We’ve been bringing our vehicles to Cerrone’s for more than 10-years. The level of service and quality of work has been and continues to be exemplary - this is why we keep coming back. Thanks!

Da
Review №88

I’ve been coming here for years. Great auto repair family business. They really take care of you here.

Da
Review №89

Great customer service. My Jag runs great. They are knowledgeable, do excellent work, and are honest. They also really came through for me in an emergency.

Jo
Review №90

I brought my BMW E90 here for service (oil change), and had an awesome experience. The team are nothing but experts and gave me a full picture of my cars health; with the oil change service, they also gave me pointers on what to expect in terms of future service.Would recommend to anyone who wants to take a proactive approach to maintaining their car (proper care = an ounce of prevention!). Finding a team that you can fully entrust your car with is not easy, but Im very glad I found Cerrones

Ti
Review №91

My former shop closed. Glad we found Cerrones European. They were very professional and were able to quickly resolve the issues.

Er
Review №92

We have been bringing our Range Rover here for the past four years. Dealer-level (or better) service quality at a reasonable price. Whole team is highly knowledgable and friendly. I highly recommend.

Ro
Review №93

Fantastic client experience all through, from booking the appointment to most friendly and helpful staff and owners to prompt follow up service. Strongly recommended ! Consistent in quality output of service and execution

BR
Review №94

Excellent, fast and very professional service.Mr. and Mrs. Cerrone big example of professionalism and great customer care.I strongly recommend to bring your car here!

Cr
Review №95

Cerrones provided a fair, accurate estimate and communicated proactively when it became clear that the problem would not be easily (read not without significant cost) repaired. They adjusted what they could to reduce the problem. I appreciated the candor in suggesting that I not try to make the expensive repair to my 17-year-old car.

St
Review №96

Cerrones took my ageing Jaguar under there wing and brought it back to vibrant life. Annie never misses a trick and the brothers are mechanical wizards.

Br
Review №97

I always have peace of mind when dropping my truck off at Cerrones European, which is no small feat with my heavily modified Discovery 2. They know Land Rovers inside out and can give advice for both stock and aftermarket parts. The service is top notch, and they are always the first place I recommended to anyone looking to have their Rover worked on.

Am
Review №98

If youve ever wished that a trusted family member was also an ace auto mechanic so that you could get the real scoop on what needs to be done with your car, then this is the place to go. I trust them to give me not only great service but also honest advice. I found them after I gave up on the local Audi dealership. A piece of my rear bumper kept falling off and, after three visits to the dealership that included multiple parts orders, the dealer still couldnt fix the problem. Cerrones solved it in one visit for a fraction of the cost Id already racked up at the dealership. I am even considering going to Cerrones for my regularly scheduled service visits, even though I prepaid for them at the dealership. I think it will ultimately be more economical with better results.

Ju
Review №99

Last April, I brought my Mini Cooper to get the battery replaced. They were very speedy and got it done in about 10 minutes. However, my Mini Cooper also had a Check Engine light on - I suspect due to the fact that the battery was failing. Cerrones European did a quick test of my check engine light and didnt charge me for checking into it. They didnt believe it was anything serious, and reset the check engine light. And best of all, they didnt charge me anything extra for checking on the check engine light. Always appreciate the free extra service that you get from Cerrones European.

In
Review №100

I would recommend this shop to friends without hesitation. The service provided is outstanding and the shop is well run. I really appreciated the service/inspection report that was provided.

Information
15 Photos
100 Comments
4.9 Rating
  • Address:2306 El Camino Real, Redwood City, CA 94063, United States
  • Site:https://cerroneseuropean.com/
  • Phone:+1 650-770-8409
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Auto radiator repair service
  • Auto spring shop
  • Auto tune up service
  • Brake shop
  • Car repair and maintenance
  • Mechanic
  • Oil change service
  • Transmission shop
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ-friendly:Yes
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