Had a great experience buying a vehicle form them this past week. Jeff was very nice. Thank you guys.

I wish buying a vehicle could be like this every time. These guys are awesome. They give good advice and keep their word even if they are adversely affected. Prices are competitive and Jeffs the man!

I recently purchased a 2016 Honda Pilot from Rich. Let me tell you about how this came about… I contacted Rich and told him I was interested in replacing my current Honda (2011). He spent so much time with me to understand my requirements…. He asked about how I would be using the vehicle, about the space requirements I needed,, the carting around of kids paraphanelia (bikes, balls, uniforms - etc). I also told him I loved my Honda but it was just getting too small to hold our family as well as all the “stuff” necessary, and that I really wanted something that would be more comfortable on long family trips. A few weeks later - Rich called me with news that he found my car! It had all of the bells and whistles I wanted and a few which were (good) surprises! It was a color I loved and the interior was perfect. I just was so impressed with how Rich found such an exact match for me, and that it was a super, super clean car - it actually only had about 10,000 miles on it. I am just so excited with my new car. It drives like a dream and in fact gets about the same gas mileage I was getting with my old Honda. I would not hesitate to ask Rich to help me find a great car in the future! He took the time to understand what I needed and then went to work. Great customer service and beyond my expectations. Thanks Rich!

A great place to buy a car! No pressure, very fair pricing on both the car and our trade-in, and the car we bought was in fantastic condition. Jeff and Rich couldnt have been nicer to deal with. Would definitely buy there again!

Great place; put a deposit on a SUV. This will be the 2nd vehicle well be purchasing from them. Richs treated us fairly the first time we purchased from them, and theyre working with us this time as well.

Took my car here because of a recommendation from someone in the neighborhood. was hoping to find a good mechanic that was close by. I was made to feel like i was just a bother to them. I asked for help finding where the power steering was leaking and an estimate for fixing it. To make it worth while to them i thought id ask for an oil change too. When calling back i was told a replacement hose would be needed and even if it could be found (which the mechanic said he couldnt find) it would be a $400 part. He told me two times that i should just come pick-it up and how he doesnt work on Volkswagens. Then i show up to pick up the car and im presented with a $95 bill for an oil change! And no explanation about the power steering issue i took it in for. After paying for the most expensive oil change ever i left with no better understanding about how to fix my problem. They clearly dont want my business. Even the check-out guy couldnt make eye contact, he was just hoping id leave quickly. Oh, and i took the car to another mechanic who thought it was ridiculous that the part couldnt be found. and it turned out that a .50 cent hose clamp fixed the problem anyway. What a waste of my time and money. Responding to my review and making me think about this again only makes me more angry. Im tempted to change this review to one star.

Was recommended to them from a friend. I actually had a broken window but they gave me a better quote than other window repair’ers. It was another local company that came out to fix it (mobile service) but they did a fantastic job & cleaned out the glass in my car. Shocked to see no tape residue on my car considering I used strong foil tape, & no chipped paint. Thank you!

Hands down, the best used car buying experience of my life. The entire staff at Richs is both professional and courteous, and the entire facility is neat and well kept. This is not your typical used car lot. My salesman, Jeff, is extremely knowledgeable and was very helpful throughout the entire process. If youre looking for a quality used vehicle, I highly recommend Richs Automotive.

Updated - Once again Rich and his staff provided the best customer service anyone could ask. Rich and his staff are the best. Customer service at Rich’s is their most important aspect. You are treated like family. I recommend Rich’s to anyone/everyone looking to purchase a vehicle and/or looking to have their vehicle serviced.

Called Richs auto Thursday morning at 7:30 am and informed them I was a AAA member and got their information from AAA as approved and recommended facility. I was told they could get my vehicle in for repair that afternoon. Had vehicle towed to Richs. By Friday noon I had not heard anything regarding repair so called and left message as they were at lunch. They called back 3 hours later and told me they would let me know if it was an ignition coil problem as it had no spark. Called them Saturday as I still hadnt heard anything and evidently their service dept not open. Monday morning I call again about 10:30am and they tell me its fixed and it was the ignition coil. Go to pay and owner states they do not honor AAA discount. They are AAA certified but WONT HONOR AAA discount on any service. Poor communication all around but my vehicle is fixed. Part cost $70. total bill $176. (not including tow)

Knowledgeable, Honest, Fast, Friendly ... Highly recommend Rich’s Automotive for all your automobile needs. He has top notch technicians. Took my Subaru to his shop, they diagnosed the problem ... Subaru dealership missed it! His pricing and customer service is excellent. Will definitely do business with Rich’s in the future.

These guys know what they are doing. Like that they call you to keep you up to date on your service. Will return for any other work that needs to be done.

I would recommendRichs Automotive to everyone. The workers are friendly and very knowledgeable. Rich has worked on my 47 Ford (hot rod) pickup for many years and the suggestions, work is always right on and fairly priced. They handle all types and years of vehicles in need of service. Check for yourself and you wont be disappointed!!!

Brought my daughter’s car in because the head gasket needed replacing. The mechanics were honest and upfront about the repair costs and got us the best pricing and it was all done in the time they said it would be. The total cost was actually lower than they quoted. I feel secure in the fact that my daughter is driving in a car that was fixed properly. Thank you to Rich and his staff for taking care of us!

These are the folks to see when youre looking to buy a mobility van or have the one you already own serviced. Their friendly and competent staff help you get it done right.

Called and asked to speak with someone in regards to obtaining some information about cars and asked Sherry if she had some free time (she is the one who answered) and she said no and i said thank you and hung up....as a customer looking into buying a car i would always look to see who is going to be curtious or helpful....this person did not even bother to ask what i needed help with or even try to have me call back or have another person possibly help.....very sad....will be buying a car somewhere else.....

I recently was traveling away from home and I limped into Richs Automotive. Rich had the opportunity to inflate the cost of repairs - but instead he treated my wife and I like family - and went out of his way to get us back on the road quickly and at the lowest possible cost. He also has a well kept shop with clean restrooms! Its nice to see integrity in auto sales and service business.

I purchased two cars from the Reading Richs now and will continue recommending them to everyone I know. I bought by first car in 2007 and another one just this week and have never had a problem. I am kinda of fussy with my cars, I call for every little thing that goes wrong. They are so easy going and helpful with everything I have ever asked. They are up front with you and do not try to get you for every dollar you own like other car dealers. When fixing my car they only fix what is wrong, which is what I like. I completely trust them with any of my vehicles and know that when they are finished the car will be right, which they have proven time and time again. Rich and Jeff are amazing at what they do and Dana who is in charge of the mechanical part is so patient and knowledgeable. I just love Richs!!!!

Great and fast service. Everyone there is very friendly and knowledgeable. I went because my alternator died and I had my car towed there and they had my car serviced within 2 days! The owner even came up to me as he saw I was getting into my car to ask me if I was satisfied with the service.

I bought my first car at Rich’s. Jeff and Rich are very nice! Nice place to do business.

Ive always have had a good experience at Richs Automotive. They are pleasant and always professional. They treat me with respect and are truly honest people to work with. I trust them and enjoy my experience with them.

Theres a reason Richs Auto earned an A+ rating from the BBB. I purchased my car here 3 years ago and have had consistently great service when Ive brought it back for maintenance. Jeff Bainbridge is the best salesman Ive ever met. I got a great car at a great price (well below Blue Book), without the hassle and haggling of other dealerships. Richs doesnt advertise with annoying TV or radio commercials, passing the savings onto its customers. The service techs are knowledgeable and honest. I highly recommend Richs Auto for buying and servicing a car.

I just purchased my 3rd car from Richs Auto! My husband and I were so happy the first time, that we keep coming back. Richs auto has always sold me good quality cars at an honest price! Thank you Richs Auto!!

Excellent customer service and they stand behind their work 😁!

Had a great time. Rich was very knowledgeable and informed on several different cars I looked at on his lot. He will take the time to listen to your preferences and give suggestions based on your input

Great service every time! I work for a dealership and prefer Richs because the Service manager, Dana, is polite and helpful. Clean facility. They offer an oil change punch card. Get every 5th oil change free!

Highly recommend for auto repairs nice prices.

We have dealt with Richs since they opened years ago. The staff is well informed and courteous. Would not have my cars serviced any where else.

I have recommended Rich s to several friends. They offer excellent service at a reasonable cost.

Stay AWAY from this place!!!! I wish I could give 0 star! I bought a 2010 Ford Transit Connect from Richs Auto Sale in 07/12/2016 for $15,129.83. This car had 28,000 miles on it and I drove another 8,000 miles in the last 4 months. Suddenly, my transmission starts to fail, so I called Rich Auto Sale and told about the problem. Mr Rich himself spoke to me over the phone and tried to manipulate me with beautiful and empty words about his courtesy and the fact that he wants me to pay another $3000-$3500 for a new transmission.This is the courtesy of Mr Rich, and the way he deals with customers is very nice and polite.... UNTIL HE GETS YOUR MONEY!!!!!Be Aware of this dealer and his crappy cars, CHECK THE CAR WITH YOUR MECHANIC BEFORE YOU BUY because soon as you paid them the money, you can forget what courtesy is.

We have been going to Richs Auto Service since 1989. We have had several different cars and Richs has always taken care of us. They are friendly and do great work. Thank you.

Dana and his co-workers are all great! & Sherry is always friendly and welcoming to all guests!

I really would like to give a good review. Actually, the place is very nice, clean and everyone is nice and friendly. It is very close to my job and very convenient for me to drop off and pick it up. My problem is I feel nickel and dimed every time I walk out. At first I stopped going there because they give you a punch card that says every 5th oil change is free, but really it’s only free if you get “standard” oil changes. I pay for synthetic oil with all my oil changes, but when I get my 5th one, they only give me the standard oil change discount, so it still ends up costing me which would be fine but don’t say every 5th oil change is free. If I paid for standard oil at every service and on the 5th one I said put in the high end oil, then I could understand an up charge but I pay for synthetic every service so I should get my 5th oil change free. I really came back because of the convenience. However I just had an oil change and I asked them to change the cabin filter. The cabin filter was $31.82 and they charged me $32 to put it in. It literally takes less than 10 minutes to put it in. I’ve done it myself before. The final nail was, they sent me a $10 thank you gift card good toward any service and I had a $7 rebate check from the oil company. It looks like they actually took taxes out of the thank you card and oil rebate because on my bill, the discount amounts were $9.43 and $6.60. Can’t comment on any of the Auto Sales part of the business but if you are looking for service you might want to look elsewhere.

Richs automotive has provided me with outatanding service for more than 30 years. I would not use any other repair service.

Richs has helped me so much in the past year with a number of issues Ive been having. Very friendly staff especially Rich and Dana. Highly recommend them for all service needs!

Always great service. Have bought several cars from Rich.

The owner is very rude i couldnt believe the way he talked to me

Second vehicle weve purchased here. Probably the easiest vehicle buying experience Ive ever had, straightforward and honest people, they made the whole process quick and painless!

Great service and easy process.

Always very accommodating and fast service!

Thank you to the service center for performing my state inspection and taking the time to research and figure out how to fix my clunking noise!

DROPPED CAR AT 730 AM FOR OIL CHANGE, WAS TEXTED AT 9AM CAR WAS FINISHED. THANK YOU.

Nice waiting room professional staff.

Great people honest and knowledgeable.

Ive been dealing with Richs Automotive for over a year now, they have now become my new shop to rely on.

Always a great experience!

Best service in the area

Yea!