Over the last 9 months I have purchased two suites of appliances from Doyons for two different homes. I want to shout out to the stellar service department for ensuring my experience after purchase met and exceeded my expectations. Doyons has a complete turnkey operation from sales to service and when you purchase from this organization you will have peace of mind that you have full support after the transaction closes. Keep up the good work and you have a customer for life! Thank you Jerry!

Raphael was a great servicemen, he’s professional! Experienced at his job! Insightful information too !

When I needed appliances for my kitchen I was referred to Doyons by a trusted friend. I was fortunate enough to have Matt Wallace as my salesman. He talked with me to determine my needs and preferences then showed me a few choices that best suited my descriptions. He did this for the range, refrigerator and dishwasher. Matt worked with me to ensure my choices would fit in designated spaces. I never felt rushed or pushed into something other than what I wanted and now that I have the appliances I have to say that I love them!!At delivery time I was so impressed by my delivery team. (Truck 3/Stop 1) They were professional but their personalities came through their smiles and demeanor. They worked hard to get that big fridge through a doorway but never gave up or even stressed over it. They looked at it logically and figured the best way to get it in without a mark on it. They were a great delivery team and a definite asset to your company!Thank you for making this project so much easier. Ive heard your commercial on the radio in the past but now when it comes on it makes me smile.`Lisa R.

I want to thank Ashley who works in repairs for taking such good care of my washer problem. My washer, just a year and two weeks old, started leaking. I called the appliance store and was lucky enough to get Ashley. She was kind and knowledgeable. She helped me through what could have been a timely and costly project. It is nice to know that there are still Ashley’s out there who care enough and take the time to help customers like me. Thank you, Ashley!

Ashley M in Doyons Service Department went over and above to help repair or find a new AC replacement - I’ve been a client almost 20 years here and highly recommend Doyons Appliances for their quality their people and quality of service care post purchase

I feel they are always knowledgeable, always guiding with no intense sales pressure. At Doyens you will find the perfect blend of items for your home along

I have purchased a refrigerator & stove from Doyon’s Appliances in Reading recently. The experience has been excellent! The customer service went beyond my expectations and we would really like to THANK everyone who works there!

Update:I wanted to provide an update to the review I posted previously. The Doyons team has really stepped up to solve the issues I note below. While the disappointment of my original experience cant be changed, Id like to share my enormous praise for the urgency with which they addressed the problems and professionalism they demonstrated throughout. Jerry, their service lead, arrived within a day to replace the cooktop and diagnose the freezer issue. He was AMAZING. And hes back at my house right now replacing the defective part for the freezer. If I could give my review ONLY to Jerry and Mike for how theyve handled my situation, I would give 5 stars. Ive moved from 1 to 3 stars and withdraw my service criticism below. Thank you to the team.Original Review:I purchased $12k of Bosch Appliances back in December. By February, the cook top was not heating correctly. Doyons called a Bosch service tech to come out and look at it but he refused to service the unit as it was missing a service tag. Apparently this means the unit I was provided was field scrap. The Doyons team claimed to be horribly embarrassed and promised a new cook top. Fast forward to today, crickets. And as of yesterday, my freezer is no longer staying cold while making a loud growling noise. I suppose I’ll have to take time off work so I can reach them when the service department is actually open… In the meantime, I don’t have a freezer.[see above] In net, I’ve had substantially better service from big box stores. I thought shopping local was the way to go but I’d go with a company who actually stands behind the products they sell.

Doyons was great! I purchased a new gas dryer and after it was installed it clearly was defective. Doyons replaced it within three days with another new machine, hooking it up themselves. So so happy!

They are great. Oven I ordered could not be delivered by manufacturer on time. They managed to get an upgrade. Delivery team is great as well.

The service from Doyon’s is always outstanding. In particular, the service manager is always receptive and works to resolve any issues when raised. He always meets and exceeds expectations. That is why we continue to be loyal Doyon’s customers.

Jerry, the service manager returned my call and came out himself to fix the issue with my new appliance. He was responsive, empathetic, kind, knowledgeable and he fixed this issue.Thank you Jerry!

We recently received a refrigerator and a stove, it was everything we expected. In great shape, arrived on time so happy we shopped at Doyons. What made this experience even more special was the Delivery team called the J team! They were so careful, respectful. They went over every tiny detail of these appliances. They took extra care to insure we were satisfied. Doyons is in good hands with the J team!!Thank you,Brian & Leanne

Service is excellent.. clearly explained the issue, cleaned up everything and very professional and friendly

** Highly Recommended ** Here is the story: My dryer was not working properly and I I was very nervous no one would be able to help me given the pandemic and so many contractors/service people are just super duper busy. I took a shot and contacted Doyons Appliance. Get this: The staff stayed on the phone with me for 30 min to help me troubleshoot the issue. They didnt try to hurry me off the phone or anything. They answered all my questions and were patient as I juggled my 2 & 6 year olds. It was SUPER helpful and I learned what I could do to avoid the issue in the future. It was not a quick fix for a non tech like me. The rep on the phone was able to determine what the issue was and scheduled for a service tech to come out to the house. I received a call ahead of time with the window of hours hed be arriving, his name, and the day of he called me 20 min before we was to arrive. We discussed being socially distant and protective wear. This made me feel very safe and secure. Upon arrival I walked him to the dryer and he got right to it. He was kind and solved the issue in under 30 min. He provided suggestions / maintenance options to avoid the issue for next time and made me feel pretty solid about calling Doyons to help me.

This morning I called Doyon’s service Beth answered the phone she helped me to navigatethrough the system.The technician showed up within 30 minuteand the problem has been resolved.Thank you

Excellent service! Highly Recommend!

Doyons came out today to repair our Bosch stove, as usual service was excellent and to top it all it was completely covered under warranty!Can’t get much better than that!

Today Rafael service rep from Doyons serviced our dishwasher, he was professional and knowledgeable and completed the job in a timely manner. IWould recommend him for any work in the future. Rachelle and Maria

We are third-generation Doyon’s customers, and here is just one example why they continue to earn our family’s business. Their Service team went above and beyond to provide fast and safe service for our washer during the pandemic. I was incredibly nervous about having in-home service. Nicole very patiently reviewed all protocols with me by phone and put me at ease. She and Angela also went the extra mile to squeeze us in for next-day service so we did not have to go longer without a washer. The serviceman, Rafael, called when 30 minutes out, and again when he arrived before entering our home. I opened the door for him before he entered and directed him to the laundry room. He had a mask and gloves on when he entered. We spoke only once at a distance so I could close the basement door. Rafael was able to repair the washer in less than an hour. He called my cell phone when the work was complete, and left our receipt on top of the appliance to avoid any additional contact. Thank you, Doyon’s, for the very professional, efficient and safe service. Our family truly appreciates all that you did for us, and we will continue to be loyal customers for years to come.

Had great service and a very nice show room. Plenty of options at good prices.

Our dishwasher died during the 2020 lockdown. After a big box store delayed delivery of our replacement twice, we elected to purchase our replacement from Doyons per the recommendation from a friend. They were upfront and honest about supply chain delays, and unlike the big box store, delivered the washer at the promised time. Unfortunately there were some problems with our unit, some of which were caused by our independent plumber.Mike and Jerry went above and beyond their obligations to remedy the problems, and now we have a fully functional dishwasher.Because of their service and honesty we will be making our next appliance purchase from Doyons and will recommend them to anyone who needs a new appliance!

Jerry’s service is one of the reasons I buy my appliances at Doyon’s. He is thorough, courteous, and ‘knows his stuff’...very professional. A definite Doyon’s asset!

I absolutely recommend Doyon’s. So happy I went here over a big box store. Michael G has been over the top helpful. He is very knowledgeable and was able to really explain the differences in products, stick to my budget, and point me in the right direction. Prices are extremely competitive.

Poor Customer Service. I fully understand that with the pandemic everything is on backorder. I get it. It is challenging for you. It is challenging for everyone. But at least have the courtesy to communicate to customers when orders come in and when they dont.And most importantly always -always work with customers on deliveries.It is poor service to schedule deliveries without FIRST reaching out to your customers. More than disappointed.

The guys at Doyon’s were fantastic! They delivered a grill, freezer, AC window unit, and a washer/dryer to my home. All three gentlemen were professional, friendly, efficient, and everything was installed to perfection! We ended up needing an additional part due to my home being older and one of the guys left and returned later that day with the part! They went above and beyond to get the job done, and it was appreciated. I will only be shopping at Doyon’s for my appliances from now on!

Jerry was on time and fixed the issue in one trip! And left us with instructions and a game plan in case the problem reoccurs.

The customer service from Doyon’s is top notch! Jerry called me about 15 minutes before he arrived to let me know he was on his way. He showed up with Ed and immediately got to work diagnosing my issue with a water leak. Jerry took the time to show me exactly what the problem was with a cracked water line. Fortunately it ended up being a minor fix and they were out of there in no time.

Jerry and Ed arrived promptly. Jerry understood exactly what my stove needed, explained the adjustments as he went along. Was very knowledgable, and precise. He was training Jerry and was excellent at training. In 1/2 hour diagnosed what I needed and fixed it. Love Doyons!

I have been a customer of Doyon’s Appliance for about 20 years. The reasons I shop there is their friendly, helpful and knowledgeable employees. From the owners to the sales people and most of all their service department. Also because they service their own appliances. For me that is a big deal. The service technicians I have had the pleasure to meet have been so polite and knowledgeable and the girls on the phone are pleasant and always helpful.I am always satisfied with any any appliance I have purchased and any repair I have needed for my properties.

Shamis is great. He is patient, and knowledgable about all the appliances I needed. I will never go any other llace if I need more appliances. I would highly recommend them.

Very pleased with service call to fix our oven by Doyon’s yesterday! Derek and his boss handled the situation by quickly and accurately diagnosing and fixing the problem. They were both wearing masks and gloves- appropriate for the times and very professional and pleasant. I would highly recommend Derek and wish him well in his career!

The service person that came to service my refrigerator isolated the issue to my house. I was able to fix the issue on my own in 20 minutes and he stayed and verified the refrigerator was working properly. Best money I ever spent!

We have had an intermittent problem with our Verona gas stove for two years. We had technicians in to fix it, but two of the burners still would not stay lit. Finally, today, Jerry got the job done! He tried everything that Verona support suggested and when that didn’t work he went on his own intuition. Thank you Jerry for staying with it and solving the problem no one else could figure out.

We had a great experience at Doyon’s when we recently purchased our washer and dryer. Michael was extremely knowledgeable and helpful during the whole process from the showroom, purchase and delivery. Would highly recommend seeing him for your next appliance purchase.

What an incredible experience I had with Doyons while doing a home renovation project. We needed all new appliances for our kitchen and a washer and dryer. Mike Tinney was SO helpful! After working with him for the past 4 months or so, I can honestly say he provided the best customer service I have ever experienced. I am so happy I chose to purchase my appliances at Doyons and very luck to have had Mike helping me every step of the way.

Bought a dryer Here about a month Ago. Worked with Michael Goldstein with the sale. He was great. The Dryer Came August 7th and was delivered by Paul, Cam and John RIGHT at 3PM which they were SPOT on with the planned arrival time. All good guys. Can’t say enough good things about this place.

Came prepared with parts for my stove. Wore protective mask. Very knowledgeable. On time.Very satisfied.

Jerry was very thorough and explained exactly what he was doing. He was personable and very knowledgeable- I highly recommend him and Doyons- thank u for repairing my ice maker- you have made my life so much easier!!

Our washer broke down unexpectedly - not ideal with a household of 5 and sick kids + a baby requiring lots of laundry. I used the text feature on Doyons website to initiate finding a new washer that could be delivered the next day. Mike was extremely helpful and listened to what I wanted and helped me choose a washer that I could have delivered the next day. From leaving a message online to finding a replacement and setting up delivery was an hour. The delivery team was very efficient and courteous. I am so appreciative of the Mike and his team for getting us a washer so quickly.

Jerry was prompt, friendly and expert at the repair on my older-model DCS range!

Fantastic service! Needed an adjustment to our new gas range storage drawer which was sticking out a bit and interfering with our dishwasher. Jerry took care to get the issue resolved with attention to detail and great professionalism. Highly recommend Doyons Appliance!!

Very informative!

The Doyons technician was great he came out a few weeks back on a service call for our 22 year old Thermador ovens which were only working intermittently. He stated what he thought was the problem and said that the part we needed is no longer made and you can not get it. Fortunately for us he said he had the part or one similar to it that had been sitting in his work van for over 10 years! He returned to our house and was able to utilize the old part and fix our ovens! We could not be more thankful or appreciative of his willingness to go the extra mile for us. Five star service all the way!

What a great experience. From Jerry our salesman to the delivery men. I will be shopping with Doyon again. I highly reconvene l recommend

Incredible customer service from the sales rep, delivery team and service team. A broken dryer with a newborn at home is not ideal and the entire Doyons team ensured we were up and running with a new machine very fast.

Doyon’s service was fantastic. The technician was professional and thorough. Appliances were fixed in a timely manner. Would highly recommend.

WE recently gave up on the washer and dryer that came with our new home.....we contacted Doyons Appliance and immediately was able to get a new stacking set.....which are so much better! Their 2 delivery guys were fast, knowledgeable and courteous. WE would without question recommend this business for any of your appliance needs. You get prompt and personal attention --- not something you get with BIG BOX companies. An amazing purchase and experience! Kudos to Doyons!

Always helpful and knowledgeable

Repeat customer, and very happy with the products and services. Great selection of appliances and a knowledgeable service team.

Very helpful service experience, and Doyon’s warranty coverage saved us when the manufacturer became unresponsive about repair parts.

We couldn’t have had an easier purchasing experience with Doyon’s! Found a microwave on their website, chatted with Mike and then bought it over the phone. The microwave was in stock in their warehouse and we picked it up within a few hours. First time buyers with Doyon’s but definitely not the last!

Appliances are not available for that not a good experience

Salesman Bruce at Reading store was great. Very helpful. Jeff the installer was top notch. Thank you Doyons for a great experience.

Picked up a washer and dryer here a couple of years back and had a great experience. So when it was time to find a chest freezer this was my first stop. Great pricing, friendly knowledgable staff and fast delivery.

Great service. Fast and friendly. Needed to replace switch and fuse and done well.

I have purchased several appliances from Doyon’s and each time it has been a positive experience .They stand behind their product and will go the extra mile to satisfy the customer. Tremendous sales and service department!Hats off to service technician Jerry Ponte! 5 stars!p.s. See you again for my next purchase....

Love this place, they always have great prices, and the family and employees are really knowledgeable about appliances. No hard sells. But do your homework, on the rare occasion when home depot or lowes advertise lower, theyve always beaten it.

We have purchased a refrigerator and a dishwasher from the and are thoroughly satisfied with the service we received. They were friendly, knowledgeable and a pleasure to work with. Each time they were able to meet or beat competitors prices, even offering to compare. They also offer service plans and delivery. They will definitely be our first go-to for all future appliance needs!

Doyons service department came out right away and fixed the technical issue in 5 minutes. I highly recommend them.

We have been customers of Doyons for many years. The service is always outstanding! Jerry and Derek came today for an issue with our washing machine. They fixed the problem in less than an hour and explained everything along the way. HIGHLY recommend this company!

Out standing customer service from Jerry and Derek. Derek was professional and very helpful. He fixed everything that needed to be fixed. Oven was still not working Derek took the time to call his boss to see what the problem could be and explained the problem. I was still having a issue with the oven then I contacted headquarters and jerry told me it could have bean the fuses that mite be broken. Jerry took the time to come to by house and fix the fuses for me . overall im very happy with both of them they were able to fix my oven in the same day. Out standing job. Thank you very much to both of them

They were extremely helpful and great to do business with. I would highly recommend them. Thanks again

A Family owned business and staple on Rt 28 in Reading. Great people great service!

Jerry was very helpful and made sure to keep me informed on what the issues were.

This is my second experience shopping at Doyon and both times I have been very impressed with both the selection and the service. Excellent price match policy and customer service at the level I have experienced will continue to bring me back to Doyon for all my appliances.

I called them for an issue with my whirlpool fridge but because i did not purchase it there they told me it would be at least 3-4 weeks before they could have someone look it.I now have an issue with my whirlpool washing machine that i did purchase there but i think is out of warranty, i left a voicemail and will wait for the response.Edit - I did hear back from one of the managers and told him of my complaint.He was very nice and assured me someone will reach out monday. Myself and other family members have purchased several different appliances from Doyans over the years and I hope that we can continue.March 4th Update - Someone came today for my issue with washer and repaired it. I am changing my review to 4 stars after conversation with their manager and techs. Thank you

Jerry was super helpful - fixed the problem with my stove and gave me advice on some other appliances too. Thank you!

Great plsce CV to buy appliances

Excellent service! No pressure and the staff is very knowledgeable about the products they carry. We love our new grill!

Jerry has repaired my capital stove many times over the years, and has always been professional and kind.

Doyons service was excellent. Terry, Our service repair person was very knowledgeable and offered advice on other appliances to keep them running smoothly, even though he wasnt servicing them. I will be using them in the future.

The sales people are very nice but buyer beware! They dont always disclose critical information. I knew that a 30 stove wasnt really 30 but they didnt alert us to the variations in depth and installation details so we have a stove that doesnt fit. Also we got talked into a VERY high end Asko dishwasher with the premise that it would be energy efficient and last for many years but its a non-standard height. Installation was a nightmare and it has never drained right, then broke completely after about 4 years.

So knowledgable about appliances that I looked at. Prices were very good also!

Very honest staff and provides excellent customer service. I had my dishwasher repaired the same day I called. I LOVE this store. Try it.

Great place for appliances. Whatever you need they have

Excellent, been shopping there for years, will continue until I have any reason not to. Their prices cant be beat, and on the rear occasion I had an issue they fixed it without any problems. They do what they say when they say. I would and have recommend Doyons to family and friends.

Was supposed to have a new and expensive dishwasher delivered 3 days ago after ordering a couple weeks ago. No notice from the company, no delivery. Multiple calls, no responses other than promises to call back. Very unhappy with the incredibly poor communication from them. I dont want to go to a big box store because they are all liars and cheats but not feeling much love from trying to stay local. Specifically went to Doytons because they said they could deliver weeks earlier than the big box stores. If that is your reason for looking at them you may want to rethink it as I am doubting their veracity at this point.EDIT: Had to call repeatedly and ended up driving to the store and complain to get them to schedule the delivery. Finally did get it, 10 days after the expected delivery date. Seriously - if you want something on time make them swear a blood oath or give you money back if they dont deliver when they say they will. I could have gone to a big box store and gotten it faster.EDIT2: Just saw the owners response. Seriously? Call the showroom again? We called multiple times when it didnt show up on the scheduled date and got no response. My wife and I had to drive to the showroom and complain to get the delivery scheduled. I pray that the darn thing doesnt break because from what I read in the other reviews your service isnt good either. And the installer didnt level the dishwasher, it is noticeably higher on one side than the other. My wife didnt notice it because she had to leave right after it was done but I saw it the second I got home. But given the challenges of getting an installation and the bad communications from your company why on earth would I trust your installer or company again.

Top notch service. whats your worst nightmare? how about a major appliance going south right before the holidays? not to worry. fridge on the fritz on sunday, dead on monday. call for an appt on thursday, no problem. got a call back to move up the appt a day due to a cancellation, even better! service arrived promptly and within 20 minutes diagnosed the problem to a bad controller board. on the phone to secure a replacement part. showed up the following day to install. back up and running! couldnt have had a better or more pleasant experience w/ the service dept. highly recommended. doyons to the rescue!

Very, very happy with my dealings with Service Manager-Jeff Mills. We experienced some washer trouble which he was able to identify over the phone with the help of some pics sent via email. Jeff saved us $$$ not only by eliminating the need for a service visit, but by graciously telling me what part I needed as well. I opted to buy/replace the part myself (which may not have monetarily benefited Doyons this time), but our washer/dryer were purchased from their Bedford store and our customer loyalty will continue to be with Doyons in the future. Thank you Jeff Mills!

Excellent service. Plenty of parking!

Good experience purchasing new stove in Bedford, but after installation I noticed one of eight gas burners didn’t light. Arranged with Reading store for an after 3 pm service appt ( they are the only store that provides service) - I called to confirm in the morning and then they never showed. I took a day off from work and they didn’t call and didn’t show.

Great products and great prices

Very knowledgeable people who want the best results

Have been using Doyons and before that Walcott for decades and have been happy with both products and service.

Nice employees and a good selection. I would most likely go here for kitchen stuff.

Best appliance store around

Great service from knowledgeable, down to earth team

Excellent !

Expensive