This company was recommended to us and was also the best estimate. We had an in-room gas fireplace removed and this left a nice hole in the hardwood floor. We had them tear out around this area and weave in oak flooring. But it was a much bigger job than we imagined! They needed to SAND the whole area (breakfast room, kitchen, small pantry closet, small hallway, powder room, and closet)! And then they stained the wood to exactly match the adjacent areas, and finally applied 3 coats of poly sealer.They explained everything and the work went according to plan and we were happy to pay. However, after it completely dried, we saw that the floor appeared a bit wavy. My husband phoned them, and they came over immediately. It seems that maybe one of the sanding machines was a bit out of balance, but rather than making excuses and blowing us off -- or doing some sort of touch up job, they offered to COMPLETELY REDO the entire floor area at no expense to us!! They started the following day and did the whole job all over again 100% -- which meant labor and materials, including completely replacing all the oak shoemolding in these areas. They did NOT complain, had a great attitude and did the whole thing PERFECTLY!!!Im still in shock! Talk about good old fashioned values and hard work -- Superior Wood Floors in Raleigh is FANTASTIC!