I donated window AC and fan units. They were appreciative, nice and respectful. The owner said that some families will be very happy to get and use them. I thought that Helping Hand Mission has a very good heart for serving the community and the people who donate items.

Why isn’t there a voicemail setup? After a few phone calls and then finally an email, I was contacted back. I was told my items could be picked up yesterday and was asked if I had any photos of the furniture ( I have 3 tables and 2 dressers). I only had photos of the tables but was quickly informed someone will come to my place at 3:30 and was asked for my address. I said that I forgot to include my apartment number and then suddenly the phone call was disconnected. 3:30 rolls around and no one showed up. I sent another email but received no response and of course the phone just rings and rings. It is very rude to hang up the phone on someone who is willing to donate even if they do live in an apartment building

This place is the worst!!went to do community service here and she talked to me like a dog..the gossip that came out her mouth about the community was mind blowing,the gang members that hangs around her are disrespectful..and she sells everything..everything is donated to her, and she sells it to the less fortunate people..wow!! Such a good way of using the community for personal gain!! The place has rats and bed bugs there,the building need to be moved farther from down town Raleigh..if Raleigh is going to clean up the city,it needs to start at the helping hand mission building on rockQuarry road location!!! Unbelievable!!

This place is a blessing from God. I first came to the Helping Hand Mission about 35 years ago when I was a young mother expecting my 4th child. Thats where I met Ms. Sylvia. I didnt have much money, but needed to buy some baby clothes. Ms Sylvia started getting sets of clothes and tshirts, blankets and all kinds of baby items together. I told her that I couldnt get but so much because I only had a few dollars. She told me not to worry about it and gave me a whole big bag of baby items. She even told me to come back after the baby was born and she would get more things for me. This woman was a blessing from Jesus. I was blessed by her more abundantly. Thank you Jesus.. She also never forgot my name. I will always support the mission and her work. She has helped me with furniture, shelter and many other things while my children were little. When I had no family that cared, Ms. Sylvia was my family. I love you Ms. Sylvia. Thanks for being a blessing to me and my ch. Btw, that baby grew up to be a registered nurse.

I called to donated living room furniture and kitchen appliance when I called they didnt tell me any conditions. They said someone would come pick it up on Saturday. I call at 9:30 on Saturday morning to get a window for when someone will come. I was told I would get a call within an hour to give me a window, 2 hours later I call because still no call, I was told they will at call when they are close. 3pm someone finally shows up and no call was ever made. When they show up he rubs his hands over the microfiber couch and says we cant take it. I ask why and he says because it is my choice if I want to take it or not it is up to me. He said the couches are dirty which is not true, because I have been the only consistent person sitting on the couch. The love seat has only ever been used when I have had guests, I have no children and no animals. I called the office back explained that if they would have told me when I called earlier this week to give it a clean than I would have done it prior to them coming to make sure that they took it. They passed the phone around to 3 different people and then they put the phone down, I could hear them in the background but no one was actually on the line. I sat on the phone for several minutes and no one ever came back on so I hung up. Rather than sell or throw it away I wanted to donate it so someone else could use it. It has been lightly used over the years and when they cant provide you with instructions that is extremely irritating and frankly rude. I would find someone else to donate your items to. I dont understand why communication is such a hard thing for people. When you dont communicate you end up wasting my time and yours.

Very disappointing. After my Estate sale left me with much furniture, dishes and kitchenware, linens, art, collectibles, etc. called them to donate it. Was told they would take everything. Their pick up truck arrived, after 3 phone calls, 2+ hours late. Man in charge indicated they were going to be picky and after 30 minutes they were ready to leave with only about 1/4 of the things I had boxed or prepared. After lengthy discussion where I informed them of my displeasure, they agreed to take rest of stuff to the dump for cash donation of $150. Out of necessity I agreed. Lots of still useful and attractive stuff to dump unnecessarily, and total breach of what had been agreed on by phone. NOT GOOD. Wouldnt give to them again. Only because they did eventually empty my house do I not rate them 0 stars

Im a long time customer along with my now adult children. After my divorce I went to Helping Hand Mission and bought a house full of all I needed at a very good reasonable price. (Whether on too of their head or not).My now three Adult children have over the years g9tten their own place and when they need furniture,this is normally where they go. As my family grows with Grand children,this place has blessed my family with nice items I purchased. Yes Ive experienced some unpleasant customer service a few times but so have I at Walmart or any other place but I go get what I want and life goes on. I pray the mission to help others continue and any issues be addressed to make a great shopping experience to All.

The owner is very nice and pleasant! No issues with her. But everyone else is super rude, and someone took a toy from my child, we were gonna purchase it. It would also be better if they organized the place at least a little.

In June of 2018 my family was in need of help getting into a place and they were kind enough to help us get a lot of the things we need to furnish our place and even things need as well like small things like coffee maker, dishes, clothes, toys for kids, and ect. We had been in a pay by week kitchenet studio with 2 bed with 2 young girls and 1 teenage boy and myself the single mom trying to hold a job. That left a abusive relationship from another state to come back home to family to have them put us out call cps because they didnt like that I wouldnt hit my kids when they cried for what they called no reason. If they are going to cry give them a reason to they said. They where to be helping with them to get school. This meant a lot to us by being able to get our own personal space back again with their help.They help with kids and school and Christmas that year as well. Along with food and so forth and we had found the place in Johnston county but had the other in wake county at the time we lived in the kitchenette they were not worried about that at all. So thank you from the bottom of your heart for all you did for us then. We have tried so hard since then to pay back to other as much as we can even though we still have struggles of our own. As kids out grow things we pass on to you for other to be able to get help. Bless you for all you do for the community.

I called some time back to donate furniture and several large bags if nice clothing. Kept promising they were on their way to pick up.No one ever showed. Tried to call back for answers, but kept getting the run around.Extremely unprofessional!

I needed help for Christmas and the helping hand mission came through in a big way. I live on Coleman St close to the mission so I know a few of the staff and they are good people and care about the community they serve.The programs such as the band help the young children in many ways. It keeps them out of the streets and gives them purpose. It also gives grown adults a second chance who have been turned away by society and gives them purpose as well.May the Lord continue to bless you and all stay encouraged, peace and blessings

Un-organized. Staff are rude. People get prices off the top of their head. People who (own the place) get to take whatever they want for free because they want it. This is ridiculous.

These people are completely unprofessional and dont deserve donations. After sending pictures of a furniture item made by a very well known furniture designer along with a full description, I set up an appointment for last weekend to have it picked up. I emailed several times back and forth with Sylvia Wiggins. After waiting a couple hours Saturday morning with no call from them, I called her. She acted like she hadnt ever heard of me and promised to send someone. She said she really had no idea when someone might come and I should just wait and they would call me back in 30 minutes. Waited several more hours and called again. Again, clueless sounding but another promise that someone would show up to pick up the item. Finally two guys arrive after 5 pm only to tell me that Ms. Wiggins must not have known it was big and heavy. I explained that she had a full description and pictures! They just didnt want to fool with it. I wasted an entire day on this group.

Had a great experience with them. They were on time and were very helpful with the items that I wanted to donate. They also were able to take items that I originally did not put on the list. I would recommend them to anyone that would ask.

Unorganized and really bad customer service. Recommend going somewhere else.

I second Cherie Cs comment. Called to provide a donation and they evidently require an image of anything that is going to be donated and expect it to be a certain quality/style? How tacky is that! Do NOT deserve donations of any sort. Go to ReStore or Salvation Army, at least they appreciate you.

Helping Hand Mission in rock quarry location they do not help all the people. They judge the way we talk and dress. I Need Christmas assistance 3 years ago for my 2 children and did not got the help from them.Is sad to see rude and impolite people in charge of this organize in Thanksgiving and Christmas assistance. we need helpful people that are happy to help people in a friendly manners.

Wow, I was donating a USED furniture set . After sending pictures toHelping Hand Mission worker to see if they would take it and being told they would I schedule an appointment. After loading the furniture the workers decided they wouldnt take the furniture because it was faded on one side but for $75.00 they could take it . I wish I had read the reviews. A BIG waste of time and now the furniture is sitting in my front yard...

Nice people silvia she so sweet

Great people with a great mission. Amazog band!!!

Horrible experience from th Helping Hand Misson. My mother who is disabled had a yard sale because she is downsizing her house we called Helping Hand Mission to come and pick up the leftovers. That particular weekend our city was having many yard sales. We were the last stop of the day for them. When they pulled up I walked out onto the porch to greet the guy his name was Glen, without even looking at me he said We cant take any of this stuff, Nobody wants this I started to get mad He had been there for literally 2 seconds and hadnt even looked at all the things my mom had to offer them. I said well..what can you take? And he said well not thins..well not this pointing to some items. My went and got my mom. Glen started to get an attitude and my mom asked why he was angry mind you it was 6pm I could understand him being tired but that doesnt mean you get an attitude with your customers. Long story short he was extremely rude and did have an attitude he got defensive when my mom asked why he was so angry. If I could give no stars to the Helping Hand Misson I would but unfortunately Google doesnt allow that option!

Helpung hand mission changes lives and looks out for the people in need. They might have their flaws, but they will aleays have your best intrest at heart. They take people from the streets that have personal issues, bad habits, criminal records,etc... And give them a second chance at life. Take astranged kids off the streets and keep them busy doing something positive for themselves, for the neighborhood, and for the people around them.

Good place to donate

Giving back in helping the community this place is awesome

They give you price off top of there head

Was verbally assaulted by an recovering addict who made a delivery to my neighbor. Also was very racist. This is not a place that helps people. Beware of criminals working for them to get comunity service hours for their crimes.

This place is very nasty my number one question is this why is there rats, roaches, cats, bed bugs, and old food that is expired and they continue to use and sell these items to people causing their homes to ruin ? My thing is this salvation army is not like this and the staff are rude

Terrible customer service.

I love there care

Like a treasure hunt and I found a lot of diamonds

Very unprofessional & disrespectful staff.

Horrible, Getto, Rude,