Lee in the Quincy Illinois store was amazing. His professionalism and knowledge was impressive. He fixed the issue in less then 5 minutes. He offered other services of which I needed none but it wasn’t a hard sell. He definitely is an asset to your company. The wait time was minimal. The staff pleasant. But he was exceptional.

Levi gave excellent customer service. He was very knowledgeable about the best cellular plan, promotions, and services for business. Thank you

Levi helped me and had the answers for my questions ! He was very nice and knowledgeable! And quickly helped me with what I needed!

Levi was fantastic. Definitely made switching from another carrier an easy process. Levi went above and beyond to make sure we were taken care of and had no questions. Customer service from everyone we encountered was great.

Scott is absolutely wonderful - he took extra measures to make the switch work! He was patient and courteous - we actually had a good time doing business with him! He is a great guy and an asset to this company! THANK YOU SCOTT - 4 EVERYTHING! GOODNIGHT JOHNBOY 🤗☺️😆🤣🙃

Very friendly and very helpful. Levi was great and I strongly recommend him and at&t!!

Went into att to transfer some lines to a different plan. Levi was such a great help!! He was so friendly and outgoing, he answered all my questions and explained everything so well. Plus walked out with some new purchases. Very pleased with my experience and highly recommend. Not to mention all the other great sales people...super friendly and very helpful!!

Eli B. is an awesome store manager and made sure that I was waited on the second I walked in the door. Super professional, nice, quick and knowledgeable. Thank you for the great service!

Always a great experience at the Quincy IL AT&T store. All of the service reps are attentive and very helpful. I highly recommend this store to anyone!

George J helped my husband and I get switched to AT&T fast end without fuss! THANK YOU GEORGE AND YOU DESERVE A RAISE!!!!

The employee, Mark was the best help I have ever had there! He was excellent! He truly cares about you and your experience. That has not been the case previously!

AT&T in Quincy is the best service in TOWN!! They definitely took care of me and I would highly recommend seeing these guys!

These guys took very good care of me and they have amazing service!

Very knowledgeable people. Only complaint was they were more concerned with closing(after we had been there an hour) than helping us set up or new phones. We had to do it ourselves, which was a cluster.

Great service! Eli and Levi are the go to people! Any questions you have they will answer and they will make sure you walk out satisfied no matter what!

The folks in the store were super helpful in the store! Coming from US Cellular I am totally blown away. 10/10 would recommend.

Levi was AMAZING! And made our switch from another provider painless and enjoyable ❤️❤️

I would really like to thank Eli from Quincy Illinois ATT he done an awesome job there really great people and great service

Best experience with an AT&T ever! Eli was super helpful, knowledgeable and friendly. We are the same distance from 2 AT&T stores, will be using this one from now on. Would recommend for sure!

The best customer service.

Levi was very helpful. He made a quick and easy appointment for us!

False advertising and signage throughout store, and complete unwillingness to honor the pricing. Store associate even committed to telkign manager about incorrect signage from special that had ended a few days ago. Also, super unorganized and long wait lists. Blaming everything on workers who quit and didnt know what they were doing. What a joke! Moving to TMobile! Poorly managed!!!!

That Lee guy was a solid baller a$$ dude. Helped my mom out with everything from top to bottom. She went from a 3g phone to a 5g and he made sure she left with full knowledge of that phone. Guy goes above and beyond what they are probably suppose to be doing for us. Thanks quincy ATT for training exceptional staff. Long wait times though. #Covid

It was very quick service. Very helpful. Levi helped us and was very courteous.

Service was excellent. Got exactly what I was looking for.

Even with an appointment expect to wait 30+ minutes. Had to make 3 different trips to town, twice with appointments made hours in advance and still had to wait over 30 minutes to be serviced. No appointment? Best not expect service for at least 1-2 hours. Poorly staffed location. Also had to pay another tech shop in town to actually finish my new phone setup, poor customer service for a major phone company.

Told me 1 hour wait, turned into 3 hours....3rd visit regarding same issue. Smh manager should always be available to handle things the reps cant, I cant leave my place of business for lunch...I eat while I wait on customers, sometimes my food gets cold in process but my store is ALWAYS handled professionally. This was a very unprofessional way to handle a customer service store, and shouldnt be adding to the stress of customers dealing with the loss of a spouse.

Great experience at AT&T! Lee was super helpful and had us in and out of the store quickly!

Had a great Experience setting up are new phones with Levi.

Excellent place, great deals. Great staff

Got great help!!Two new phones!!Lowered out monthly bill too!!Couldn’t expect anything more!!Thanks a bunch!!!Very satisfied customer

Levi was Fantastic! If you want great service, ask for Levi!

Mark S was incredible and I highly recommend the AT&T TV streaming service!

Mark S. has done an excellent job setting my new phone! Thank you!!

Lee was awesome and patient. Make sure you ask for him.

Levi was great to work with and offered plans for us that allowed us to upgrade at a very low cost! Thanks to Levi!!

Helpful employees, unhelpful phone line. Anytime I try to call I get a this location is closed message, followed by store hours, even though I know they are open because I am calling during store hours to reschedule an appointment.

As always, handling bills and plans is frustrating and pricey, but the staff was amazing! Good information, good help, as well as calm and collected when I asked a boat load of questions. Good staff makes a frustrating situation easier.

Got my phone upgraded and 2 Apple watches! They were so helpful!

Mark was very friendly and efficient.

Levi was Awesome! Great experience.

Austin Benner was incredible. I purchased 2 IPHONE 12 pros, he helped me get the HBO on my devices and spent an hour reducing my plan charges. He is a superstar and very knowledgeable. Wonederful experience!

Absolute Terrible Customer Service. Has owed us a credit of $350 for almost 8 months and I’m constantly getting manager is on it is awaiting area manager to push through. There is no reason for this and I’m done and taking my 4 lines elsewhere!!

Mark French was very knowledgeable, helpful and patient in helping me purchase a new cell phone for my sister in law. All while doing business outdoors in the parking lot due to the Covid19 restrictions. Kudos to you Mark! I appreciate a quick resolution to our request.

Great staff Levi was awesome.

Our local AT&T store works hard to please customers and get them what they want.

Good customer service

Got a new phone and the employee levi really helped out 10/10 service

Worse store, terrible service. Wife waited over 2 hrs to change her SIM card and there were only other 3 customers. She left and had it done at another store and just took under 10 minutes. How can a company be so inefficient and incompetent. Time to change carriers if this is the way ATT treats its customers. All fees no service.

Levi was very helpful and friendly.

Took forever to get served and I had to go outside to wait for a hour and 35 minutes then when I got inside and trying to get a pre paid plan the sale guy had to ask everyone before saying he could help me then he lost my sim card before activation of the new card and he had a hard time doing that as well

Levi and staff were most helpful

There is only 1 person I will talk to or deal with at this location. That is Jarvis, the rest of them make the store pointless, including the manager.

Excellent service by levi

Very helpful and knowledgeable. Thanks Eli!!!

Luke is very pleasant and helpful. He was willing to find out the answers he didn’t know to add extra help;) The Store is clean and spacious! They could use some line up or numbering system to assess who is next up to be assisted.

We just transferred to AT&T, and the staff was so helpful with the transition. Employee Jason King even stayed for an hour after closing to get us straightened out. If this customer service continues; the switch has been one of the best decisions Ive made

Great place to buy a phone great customer service and no hazzels .

Luke helped my daughter with purchasing a new phone. He ensured that she received her military discount and notified her of other discounts available. We highly recommend him as a salesman! Thank you!

Call multiple times and was hung up on and went out and couldnt get anyone to help us at all. Very sad that you lost a customer of 4 phones and service. Step up your game or lose more people as customers, just my opinion

The employee, Levi has helped us out with getting us a new phone. He had also saved us about $35.

Att is respectful and awesome

This place has some of the best and nicest staff in the industry. They are always quick to solve any problem and super helpful when it comes upgrading the devices. This is a shout out to Taylor and Paul for always providing the best customer service around.

Had a very great experience at this store! I had an appointment and they were right on time! Mark French was extremely helpful and friendly! Definitely recommend!

Jason was so helpful! He really worked hard to figure out how to offer the same promotion that I was being offered on the phone. He was also able to set up my wireless hotspot correctly in an amazingly short span of time, after 8-10 people had tried to do the same and failed to do so. Thanks so much Jason!

He did awesome

Had a long line of cars waiting to go in to be served. Had to put names on a list n wait in your car

Customer service rep did not help much at all. Didnt explain phone, had other conversation with other employee while I was sitting in front of him and continued looking at his watch. Took phone home and set up most myself.

Well we paid over 300 dollars for activation on new line and taxes only on a buy one get one free phone. But now 7 or 8 months later we are getting billed for the supposed free phone along with the one we agreed to upgrade to. Their response is that offer was expired 6 days before our purchase???? How is that not the store employeers fault and not ours????

Great people and good service

The staff is on point; Mark French is the friendliest and his product knowledge is outstanding. He listens & anticipates your phone needs & understands your price range. The Quincy, Illinois store DEFINITELY outshines the store in TN.

The sales man Taylor when above and beyond to make sure I was fully informed about all the services offered and helped me pick the right plan for me. He took the time to answer all my questions and I will only be working with him from now on. Thanks Taylor you rock!

Mark F was awesome through the whole process of upgrading a phone! Highly recommend!

Very helpful after a bad experience with customer care. Got a great deal we were very happy with. Thank you!!!

Good phone but can be slow getting help without an appointment

Mark was awesome at the store. Very helpful and friendly.

Mark helped me save a lot of money during my visit and was very helpful!!

I do enjoy my cell service but the store itself is slow.....if the business is growing, hire more employees for peak hours. Twice we had to wait over 30 minutes to chat with a rep.

Even while busy, staff was polite and quick to help. They made sure all problems or needs were resolved.

Great satisfaction with Mark SVery proficient and competent

Helpful

The guy who helped me is amazing. Their service is always great.

Always very helpful.

Service quality depends greatly on which representative you get. Most are very knowledgeable and quite helpful. A few are less than useless.

Just trying to change billing responsibility from my employer account to my personal account for my cell phone. Signed in over an hour ago and still waiting for service. This after indifference to my issue the day before (Austin). Very poor customer service and an “I don’t care” attitude.

Acted as if my friend was an inconvenience!

Mark French helped me so much!! Very patient and helpful!

Called them four times. Cant even leave voicemails. Whats the point of having a business if youre not going to answer phone calls? Next time you penalize someone for not calling you back, it might be because you never pick up. Even though I dont fit in that category I can sympathize with the ppl who fit in that category. Youre out of town, many dont have the luxury to simply walk to you with their problems. If youre understaffed, get more.

Quick no hassle service. And me and my step-daughter put our faces on his May phones as possible set as wallpapers while there

Luke was super nice and a lot of help!

Their employees are always so friendly and helpful. This store also has a great selection of phones and accessories.

Respectful

Great service from Paul. Very knowledgeable and courteous.

Long wait but great customer service.

I love that they have chairs for you to sit in while you wait, though they arent the most comfortable. The staff are friendly and they keep track of your place in line for you so people dont cut and so you can do something else while you wait.

Great customer service! Used MyAt&t app to make an appointment, got right in and had it fixed in no time!

Paul was a great help..as well as the assistant manager..

Helpful, but takes so long to get anything done.

Excellent, friendly, honest and efficient service. Every time.

Workers were there to greet me at the door, we got right to business, and was in and out in record time. Good people.