I love the classes and instructors. I took a break during the pandemic and have been working out at our home gym. I was hesitant to return and I would of expected a better quality of cleanliness. As much as Golds gym has been my home its time to explore my options. :(

They charged my card even though I was already behind on personal training sessions. Then my trainer quit, so I asked for that money back and its been crickets ever since. The gym itself is okay and Ive had great interactions with the staff but this is no way to do business. Ive left 5 messages and the General Manager hasnt called me back. At this point I want to cancel my membership overall. Ill tell all my friends and family and anyone who will listen how terribly Ive been treated. I know for a fact that others didnt have this kind of problem when they requested a refund. Its complete discrimination and I wont stand for it.

Completely disregarding someone I know and refusing to take their calls after over charging them. I cant believe this is happening in 2021 after all weve been through to grow as a society. Really disappointed.

This was a great gym to visit and will always visit there when in the area. Staff was really nice equipment was very good 🏋️🏆👍👍

This not my home gym but I have come as a visitor many times. This place is clean & has everything you could possibly need & then some. The facility is very large but still has a good flow to the layout. The hours are also better than most other gyms I’ve been to with weekend hours that run until 7pm instead of 5. Everyone I’m in the area I make a point to get my workout in here.

Just a GREAT PLACE🤗...And Customer service is .. Excellent 😞

Updating my review to give 1 more star because they updated their website after my first post, but they still dont have the court hours so here they areOnly hours members can use the basketball court are before 3pm Monday-Friday. So no nights or weekends, basically if you work a normal schedule you are out of luck. Wasnt like this before COVID, and now even if the court is empty after 3pm or weekends you still cant use it because they dont feel like regulating hours, you have to rent.

Great gym. Came if with a guest pass given to me by the hotel I was in. Lisa at the front desk was very nice and professional. Restrictions in place are followed and enforced. Equipment very well kept. Great gym.

Great customer service. Lots of workout options. And clean clean clean!

Wonderful Zumba class today with Traci. Shes so amazing 👏

I love it here

Planet Fitness is significantly cheaper and nicer. Golds has a sauna and indoor track which is nice, but closed because of Covid.

You get what you pay for and Gold’s Gym is well maintained and clean! Yes, the monthly membership is a bit more than some but the machines all work well and I find the staff very responsive!

Was charged fraudulently by this company.. when I brought this concern up to them they did not refund me and gave me the run around, I had to call my bank and report them to receive my money back. When covid happened me and my fiancé moved back home, and before we left I left a letter stating we wanted to cancel our membership, 5 months later I was charged and they claim to have never received my letter. We haven’t used this gym in months and they put up a fight over my refund, I’m sure I’m not the only one. LA fitness and NYSC have been sued for similar shady activity. They also keep deleting this post but copy and paste is easy..

Was charged fraudulently by this company.. when I brought this concern up to them they did not refund me and gave me the run around, I had to call my bank and report them to receive my money back. When covid happened me and my fiancé moved back home, and before we left I left a letter stating we wanted to cancel our membership, 5 months later I was charged and they claim to have never received my letter. We haven’t used this gym in months and they put up a fight over my refund, I’m sure I’m not the only one. LA fitness and NYSC have been sued for similar shady activity. They also keep deleting this post but copy and paste is easy..

I really like the set up at this gym. Never feels overcrowded at the times I’m there. It’s not my home gym, but I go every now and then and I’ve always had a good experience.

It is a gym. Staff interested in their phones. Trainers spend lots of time talking. Badly needs updating. In light of COVid I would not feel safe going there not trust any cleaning efforts they undertake

Very clean the staff is very friendly

I’ve been going here for 5+ years now & have never had a problem. The staff is friendly & knowledgeable and the facilities are always clean & well maintained. Some of the gym patrons are obnoxious, but I certainly can’t blame them for that. I couldn’t recommend Gold’s Gym Poughkeepsie any more!

I visited this Golds on my Travel pass because I am a member at another Golds Gym in Camp Hill Pa. This Golds Gym had a lot to offer and was spacious. I would definitely visit again.

This is one of the best Golds Ive been to. Lots of equipment and space so you never feel crowded. Lots of TVs and even a running track! Wish this one was located in NOVA.

Might be time to find a customer friendly gym. Front desk staff is not knowledgeable about current program offerings. When we asked to speak with someone the second time, they were still too busy talking to each other to answer our questions.

The only employee that was helpful or pleasant was the original sales person. After that is seemed like a struggle for ANYONE to behave like a human being in there. The intimation and creepy vibe from males who workout there make you extremely uncomfortable as a woman. And the complete lack of customer service makes you feel like no one has your back there. And that it is acceptable for them to behave this way. This place has gone downhill drastically over the years. The only thing they have going for them is the size and convenient location. I came back after going somewhere else for a few years. What a waste. Explore your options before signing up.

Impressive family services destination. Very large sports arenas. Worth a visit to check it out if u live w/I 30 mins drive

I have used almost every gym in the area and this one is the best.. friendliest staff and best overall facility. Dont bother with any other in area.

One of the best gyms I have ever been too. In fact the only gym that I look forward to go to. The facility is clean. No stinky small and the staff is amazing

Love the classes and my grandson loves kid zone

Good gym overall has everything you need. But, its just not the cleanest. Everything also seems kind of cluttered and makes it especially difficult when its a crowded day. But for the love of God EVERY facility on the planet has Wi-Fi for its members at this point. All the money they bleed out of the member and you really cannot get us some functional Wi-Fi in 2019?

I cant say much about the gym, but they have a great summer day camp program for kids. Setup in one week intervals my daughter had a great time a science camp, dance camp, craft camp and a world culture camp. (They offer many week long sports camps, but she wasnt interested in that.)

Awesome Gym that offer Law Enforcement discounts and are open 24Hrs a day Monday to Friday

Good equipment, everyone seems to mind their own business. Facility is clean and constantly improving. Thanks for adding a second lifting platform.

Went for a week visit and really liked the place. It was clean. I liked the movie room.. pretty cool idea

WARNING. I strongly recommend avoiding this gym. Dont be misled by the high ticket price, it doesnt make up for it in quality.The Cost:They will try to squeeze as much money out of you by making canceling your account as difficult as possible, the upfront and monthly fee is absolutely overpriced as well as the annual fee.The Facility:They never clean their windows around the track so there are always flies and stink bugs around.The front desk staff is very rude and act as though any request made to them is a personal offense ( dont even TRY to ask to restart the movie despite being the only person in the room)The music is louder than your earbuds and repeats because they only source it from one channel.No one wipes off the equipment after use, but even if they wanted to, it is very difficult to find the spray bottles to actually disinfect.All of the machines are pushed together so claustrophopically that you will get sprayed by the guy sweating next to you half of the time.Ive been going there for years and slowly but surely the basketball courts have been repurposed. I think they are down to half a cluttered court on a good day.The ladies restroom is pretty nice when its not under construction.

This gym is legit. Has a lot of options like basketball, soccer, racquetball, etc. Weight area is pretty good too. The track on the second floor is awesome. Overall a good value compared to the competition.

Largest Golds Gym in the nation. A lot to offer. Very competitive prices. I would highly consider no matter what your gym style or goals are.

Been going here for years. I left a couple times thinking i wanted to try some place new, but I was never gone long and I always came back. Clean gym and everyone is so friendly.

Great environment love the gym classes. Instructors are very encouraging. Definitely worth the monthly fee to join this gym!!

Pool customer service! I called to ask their promotion that I got from mail. Called 3 times, the first 2 times they just said hello then cut off my line. The last call, one stuff listened my question, but couldnt answer my question. I asked if you can find someone who can help me, he called some one. But this time same thing happened, said hello then hung up again!

Excellent facilities, decently maintained machines, very clean and nice separate womens exercise room. Upper section with ellipticals and a running track. Great space!

I recently started spending more time in this area so I figured Id join a gym . Being an avid gym goer I wanted a gym that isnt a planet fitness type. So i decided to join Golds. I have two options lagrange and fishkill. I thought thatd be a good thing just incase.I have quite a few complaints right away!1. Weights are never racked. And by racked I mean never in the right spot. There are 30lbs dumbells next to 90lb dumbells. And when its crowded.... there are a sea of dumbbells on the ground . Its not good when you have to spend 5 minutes looking through to find a matching dumbbell.2. It is dirty. With old equipment. Even the front door is dirty.3. ZERO GYM ETIQUETTE. *examples.... I was doing cable flys and 3 people walked right through where I was working out. Another time I was doing dumbell press and this guy decides itd be a great place to do dumbell curls right in front of me! Another time I go to a cable machine after I saw this guy leave and go across the gym to the other side. I was 1 set down and he comes over said I was using that. I couldnt believe it. Also a big issue is that people will do lets say a bench press and just leave the weights on there. Like come on man.Im not a negative person but this has to change . I do like that they have a raquetball court. And I heard the classes are cool. But thats all they are getting out of me.

Pros: good big gym..steam room, sauna. Cons: Zero cleaning of the locker room and showers. Takes 600 years to get equipment fixed.

I will be joining, I love this gym.

I went here for hudson valley comic Con. Great parking, nice facility. Good cafe

Amazing selection of classes. Kidzone. Expensive but worth it if you go regularly.Wish the kidzone and classes were offered Saturday and or Sunday nights.

Great gym great customer service every time inforget my card they just let me sign in I love the atmosphere of the gym because its just so comfortable theirs a boxing room a cardio room and a place where I can deadlier but its very crowded in January with new year comers but they dont last long usually about two weeks but overall its a great gym and has wonderful customer service I strongly suggest coming here to workout box or work on your cardio

Great place to workout

Great facility. Parking isnt always available. As a mom of little kids I sometimes wish I could park closer to the entrance, but those spaces are few and far between.

Great staff. clean. safe at night. they need a swimming pool REALLY badly

Great gym but some staff are just horrible! The turf is great but never available!!

Tons of classes offered. 75 Tonite yoga classes. Great facility!

State of the art, accessible. I play racquetball.

Great place to work out.. many options

They just completed upgrades to the locker rooms and its a great improvement. The weight room is busy but I can always get a workout in

Very open. Lots of room. A variety of equipment. My only wish is that some of the equipment be updated as well as some interior.

Nice and well equipped gym. Unfortunately no wellness equippment. 15$ for a test training is quite a bit...

Openly had my hair insulted by the manager, no wifi whatsoever, only positive experience ive had with staff was when some nice old guy helped me with my leg lift form. (Two years ago)

Nice place friendly people the staff is Awesome Everybody helps everyone The trainers are the best A large gym with a lotta activities going on adults and kids

Great place to work out

Terrible help, they never get back to you if you inquire knowledge on something specific that the front “help” can’t answer. They don’t care about you as a member, they just want you to keep paying them. It is completely unkempt, with outdated equipment and staff that couldn’t care any less about fixing or cleaning the equipment. The staff there are highly unqualified; my ex girlfriend that worked there got my membership terminated just because she worked their. Krista that works there is absolutely unprofessional and doesn’t deserve a job there (especially as a manager). After they terminated my account, Joe the head manager told me that he would refund me for the rest of my money that I spent on my own membership, yet he never gave me that money back (theft??). They also kept charging my friend after he canceled his account at least 5x. This is a terrible gym to go to. If you live in the Newburgh, Poughkeepsie, Fishkill area I would recommend Newburgh. I promise you won’t regret it. Thanks :)

Wife attends. She says its always clean and loves having the daycare in case were in a pinch with the kids.

Worst run and by far the dirtiest gym Ive been in!!

Great spacious gym with a large variety of equipment and an excellent training staff.

#classpass #personaltraining #spin #healthylife #move

Ive been a member for years and the cardio equipment that didnt work well or broken then are still in disrepair. I am only speaking in reference to the Lagrange location. Other than that classes are a lot of fun there is a nice lifting area cardio cinama and small CrossFit area. Staff members are very nice, helpful and educated in their field.One star is only because of cardio equipment that has been in disrepair for years.

Awesome gym I am a member

Great facility with lots of equipment, friendly environment and staff.

Not bad clean

Went there for a great event. I dont know about their facilities for exercising but their bathrooms were disgusting.

Bad vibe.. bunch of meat heads creeping on girls.

Good place to go to keep New years resolutions

My daughter is signed up for camp with at LaGrange location. The camp management is refusing to give me access to my daughters information regarding registration & schedule, this is my legal right as her father to have access to such information. Very bad management, poor communication, rude staff just all around a TERRIBLE experience. I would suggest other camps such as AllSport in Fishkill which I have used in the past and couldnt be happier with.

Total meathead gym. gym bags thrown everywhere (no one likes locker rooms), people mixiing protein shakes right on gym floor. continued steroid talk.no parking. unhelpful staff.

Clean and friendly atmosphere, very large spacious facility

I spoke to one of the Golds Gym staff, Andrew, about my kids using the gym and membership over the phone. He was friendly, professional and knowlegable.

When I do go . The staff is OK. The lady golds is the place to be ..Let the gym rats have the floor.. its a nice social club.

Great weights and aerobics, improving locker rooms.

To much rap music... This is not the hood

Friendly environment, dedicated staff, hard working individuals

I like their class offerings and activities.

Excellent gym,friendly atmosphere.

I was a member for over a year and always felt like some people are not exactly welcome there. Finally canceled my membership when I over heard a member of the staff speaking hateful things about one of the gym member. Costumers beware!

Amazing fields, amazing price, amazing courts, overall awesome

Best Gym in Hudson Valleyy.

Awesome workout facility

My children play soccer here.

Best gym to become a member of!

This gym sucks I just called and ask a question and he couldnt answer my question but want me to come and wasnt my time ...

Clean, Penty of parking

This place is for poor people and losers

A lot of indoor sports with a large gym and particular basketball soccer and racket ball

Great bargains.

Trekfit is located inside this huge facility.

Great Gym, Good Space and Equipment

Just pulling into the parking lot is annoying

Inspiring

Good gym

Typical health club.

Location awesome

Healthy place.

Typical gym.