Daniel, the owner, was very responsive to my request for diagnostic and remediation help with a relatively minor, by most standards, (but still a major problem for me) water damage issue in my kitchen. I was extremely appreciative of his personal attention and his flexibility in getting to me within hours of my call, despite the fact that the company had bigger emergencies to deal with at the time. He put my mind at rest as to the severity of my problem. He knows his stuff and made my whole unpleasant and unexpected emergency a far less stressful experience. Very kind man, calm, empathetic and a pleasure to work with. I will definitely call again if I ever have another issue that ServPro SW can help with.

I just wanted to say thank you to Tom, Travis and Nathan! Their team helped us through the process to clean up our homes water damage. They make a stressful situation...a little less stressful. I also appreciated that they were always on time and treated our house like it was their own. Thank you!

Jose Rivera and his crew Shied, Hunter, Shane and Ryan were fantastic! Gave them all goldstars!

Great people. They were patient in helping me to work with Farmers Insurance when they truly didnt have to be as kind as they were. Use them and I bet youll wind up giving them a five star review as well.

Daniel came to finish up some work and a very good job. Daniel is very kind and helpful, he went beyond the call of duty.

The speed and helpfulness of Troy and Debi at SERVPRO were unbelievable. We had desperately been mopping our finished basement floor for days, searching for someone with an opening to come fix water leaking in through the exterior foundation wall. A leak detection specialist had diagnosed our problem as a groundwater pipe penetration leak, which would require masonry work and/or waterproofing. We contacted multiple businesses that provided such services, but they were all booked up for weeks and weeks in advance. When we called SERVPRO and talked with Troy, he noted that although they didnt do that kind of work, one of his coworkers (Debi) was a thorough and insightful troubleshooter. Debi came out after regular hours that same day and meticulously looked at all the clues. After some investigation, she concluded our problem most likely was a plumbing-related issue after all. She suggested we turn off our water at the street overnight to see if we had any leaks. No leaks appeared the next day, so she was correct. In addition, before she left that evening, she also contacted a colleague and identified a plumber who would help us. With a correct diagnosis, we now are addressing the real problem. Troy and Debi were life savers!

Debbie and Devon and their team did the first part of my water damaged basement with amazing results! Ive already written about their wonderful work. This review is for the two gentlemen, Jose Rivera and Humberto Rivera. They worked as a great team moving very heavy furniture out of my dinning room back into the basement. The basement had been newly painted due to the needed repairs and not a mark was left by them trying to squeeze large pieces around awkward openings! They were wonderful and their work was much appreciated.

ServPro of SW Portland was fantastic! They did a terrific! I would highly recommend to anyone.

Very nice crew, and a job well done. Prompt and courteous!

Tom and his crew did an amazing job. Our basement flooded twice and they did outstanding work drying us out quickly. Very responsive and were very easy to work with.

I highly recommend Servpro of SW Portland. We had water damage in our guest bathroom and they quickly took care of the problem and we now have a beautiful new tile floor! We also had water damage and asbestos tiles in our basement and they took care of everything. Our basement looks as good as new!

Tom and crew were the best part of my hot water heater leaking 40 gallons over the basement. Nice, good people. There is a reason ServPro has such a good reputation. There was a kerfuffle with my insurance. (Farmers). Ginny at ServPro was amazingly nice. And, she is VERY patient. It took a LONG while, but, ends up all right.

Tom from Servpro was great to work with.

Nick and George performed an inspection of the crawl space of my rental house for standing water because of a plumbing problem. They took tons of helpful photos showing some maintenance repairs that need to be done but discovered there was no standing water at all. Their inspection was thorough and they were very professional and knowledgeable. I would use them again in a heart beat! Thanks Nick and George!

Justin, Deb, Ann Margarette, Rogelio, Tyler, Joshua, and Maria did an awesome job at our home. Couldn’t of asked for a better crew. They were always on time very focused on their jobs in hand just all around great workers very caring about your situation. People you wouldn’t mind sitting down with to have a cuppa coffee. People that you miss when they’re gone after the job is done. Thank you all so much. It was as awesome of an experience as you can have going through such a difficult time. You most definitely made the tradition back to our lives easier.

We were getting water in our walls from an unknown source. Servpro of SW Portland cleaned up the damage and helped with setting up the next steps of wall repair/repainting. Debra Willis and her team were easy to communicate with by phone or email, always on time, and worked around our work schedules. It has also been very easy to coordinate between our insurance and Servpro. Hopefully we dont need them again, but well definitely call if we do!

Within four hours of our boiler relief valve failing, and the flooding that followed, Servpro had cleaned up the water and installed fans and heaters to dry out the house. Because they were so fast, they limited the amount of damage and were able to save our beautiful cherry hardwood flooring. Josh and his crew kept us updated and informed throughout the entire process, and they were always energetic and positive. We are so glad to have had their help!

I always say TRUST THE EXPERTS!, & Josh and his team are first rate! From the sit-down consult, to the scheduling, and the follow up post treatment, they are excellent! We have their team come in every three weeks for a COVID-FOG which keeps our customers loyalty & trust as strong as ever! Joshs team will continue to be a integral part of our Covid Clean Team!.Erik K PetersonOwner/OperatorPhils Meat Market & Delicatessen (est. 1979)

I called Servpro because we needed a thorough cleaning. They called back within the hour and scheduled for first thing the next day. Josh and his team were right on time and did a great job.

We hired SERVPRO to perform our semi monthly COVID fogging, in addition, theyve worked on other projects with very short turn around time windows. All staff weve engaged with have been knowledgeable, friendly, HELPFUL, and over-all truly go above and beyond. They behave as if they care as much about your situation as you do.

Outstanding job helping us respond to extensive water damage to hardwood floors, basement, crawl space in our home. Responded quickly in emergency situation; thorough, empirical testing for damage; secured home while demolition and drying work was underway; helped coordinate with insurance company; responded immediately to questions and concerns. Troy was fantastic. Highly recommend.

This was a disaster. We had a pretty brand new mattress that had a huge outbreak due to mold infestation in the mattress. We had the absolute pleasure of meeting with Ann Margaret Gaber.She made this process so much better. She was kind, professional, had answers for all of my questions, offered removal of the mattress and boxsprings for an additional fee. She made this horrible experience a bearable one. Servpro you should be thrilled you have such competent, kind team member going into clients home who genuinely care about the client. She easily scanned all the items and did a report and passed it onto our insurance company for approval.Servpro, Anne Margaret was wonderful and made a horrible situation not so horrible.Thank you,Brandon Lemke

I highly recommend SERVPRO SW. I manage an apartment building in the SW and they have been very helpful each time I have needed assistance.One time they had to remediate a big flood from one of the apartments . They came to evaluate the day I called, kept me informed, and got the job done well and as quickly as possible.The other time I called SERVPRO, I anticipated needing a similar service with removal of baseboard, holes in walls, and noisy fans. Although they are fairly priced, I was still not looking forward to this unexpected expense. Instead, Josh did not recommend any action from them. He did however spend some time with me on the phone to help inform my next actions. I appreciated his honesty and knowledge. It saved me time and money and I will always recommend this service provider.

Incredible service! Nick dealt with my penny-pinching landlord like a champ! Tom and George were great! They were both professional yet personable which is important when facing stressful situations like water damage.

I was dealing with a fire at my apartment building and wasn’t having a great experience dealing with my insurance. Called Serve Pro to get a quote and they came out right away and made me feel like my time actually mattered. They were friendly, understanding and extremely empathetic to my situation. I had never been in this situation before and they explained every part of the process in detail with me. Hopefully I won’t be in this situation again but if I am, I won’t hesitate one bit to call them again. Thank you so much for making a bad situation a bit easier.

Josh got back to me quickly. We spoke about the damage. He gave me a clear path to accomplish what needs to be done. I am very grateful.

I had originally written a glowing review that I can no longer stand behind so it is being deleted, Things started well and then fell apart. They have created more of a mess than should have been. Large plastic bags of items that should have gone to storage arent packed appropriately. They ran out of time so they tossed what ever they could into a bag and things are done erratically. My items have been tossed around wtihout any respect or care. I gave give them a deposit for black mold abametement and have asked for a month to see a statement and report. i have been asking for at least a month and more like 1,5 months. One employee says there was hardly any mold and the other says it was everywhere.I am totally disapaointed.

Water damage fixed!John and the ServPro team were nothing short of pleasant and professional. Having water damage in your home is never cool but somehow this disruption and inconvenience was made greatly minimized by the confident, competent and friendly crew. Thanks for making my house livable again!

Josh and Maggie came out to my house on very short notice as we were having health issues and were concerned about mold in our house. He located the source quickly and came up with some great solutions for how we could eradicate the mold and return to normal life. We really appreciated his service and would highly recommend.

Josh with SERVPRO of Southwest Portland was extremely professional. He responded right away to my call and explained in full detail what the charges would be. Service was prompt and the job was done right the first time. I will call on them again. Thanks, SERVPRO of Southwest Portland!

This company was the third company to come out and give me their estimate. They were professional from start to finish. Steve answered ALL of my questions, gave me everything in writing as requested and their estimate came in lower than all the others. Ansil and Dillon were cheerful, efficient, and very professional throughout. They even suited BACK up just to take extra photos for me to assuage any concerns I had. I highly recommend them.

No one hopes or wants to need to call someone to pull water out of there house, but life happens. We had a dishwasher decide it didn’t like us anymore and ServPro was on it. They were fast and efficient and their team was incredibly helpful, knowledgeable and friendly. Special shout out to Daniel and Dillon who came in the middle of the night to help us out.

Amazing people and service. Prompt, polite, professional, great communication. Highly recommend.

Great crew, we worked with John, Tom, Troy. Safe and efficient. Did the job quickly and well

My experience with JJ and SERVPRO of SW Portland was nothing short of excellent. Every encounter was timely and efficient; JJ was very responsive and a treat to work with. Our COVID cleaning went smoothly, and we feel confident in and pleased with their performance.

Tom, George, Humberto, Jason, Chris and Ann Margaret were very helpful and professional. I highly recommend Servpro of Southwest Portland

Josh Jensen at SERVPRO was very professional. He absolutely went above and beyond during trying times to evaluate my property for water damage, adjusting his schedule on short notice. I highly recommend his team at SERVPRO.

We discovered a mold problem in our closet and Jose from Servpro came out to clean it up, remove the stains, and treat the mold so it wouldnt come back. Great job by Jose--he was quick, professional, courteous and thorough. Highly recommended!

Thanks to Chris, Ann Margaret, Antonio, Dillon and Ansar for giving me such care and concern for helping us get through are plumbing leak. You made the clean up so easy. As a Realtor I would definitely call Servpro again should I need them.

UPDATE: Had a second leak and completely different experience this time! Follow up from the office was deplorable, and I received a letter of collection after hearing NOTHING for almost two months! These people have no business acumen, nor do they feel an obligation to keep customers informed about the status of insurance payments, etc. DO NOT USE THEM! There are plenty of other water mitigation companies around that you dont have to deal with getting a certified letter of collection that doesnt have an invoice, no responses for 6+ weeks and just overall incompetence.Having a leak and some water damage during a pandemic is less than ideal, but Troy and John and everyone at Serv Pro were nothing short of incredible in helping me get cleaned up and back into my home! I truly appreciate the professionalism and exceptional work from the Serv Pro team!

Love this company! Always so professional! Everyone there is so nice and willing to help in the most stressful situations!Their ‘can do’ attitude gets my 5 star review!

Daniel and his team, especially Andrew, were so professional and courtesy to all our needs. The efficiency and professionalism that we received from this company was beyond exceptional. We would highly recommend Servpro for any type of water damage, etc. They kept us up to date on every detail of the project. We would give them a 10 star if we could.

Ansar and Gabe were awesome!!Steve was great too! Everyone was very helpful throughout the entire process!

I have recommended ServPro several times and they have always gone above and beyond my expectations. They have an extensive knowledge base to help with a variety of problems and are extremely helpful in educating customers on how to solve their problems.

Daniel and his team are simply phenomenal! It’s refreshing to have a locally owned business that provides such a high level of service and quality to each customized job. I refer all of my friends and family for any fire, water, mold and biohazard clean up.

We were totally overwhelmed, the basement was totally awash, and they were totally calming, comforting and efficient. From the moment they arrived, we knew we were in good hands, and they did a fantastic job, saving everything that could be saved, giving excellent advice and encouragement, keeping us informed and leaving us ready to move on. Thank you!

Thank you to the SW PDX ServPro team. Dillan, Ian, Ansar and Christopher. You all were professional, enthusiastic and caring about our home and you all worked hard to resolve our issue. I will recommend your team to anyone. Mike Stack

We have used Servpro a couple of times and as usual, they never disappoint with their amazing customer service. From the first phone call to the end when Dillon Mattice and the rest of the crew wrapped us up, they were courteous and patient with us during this highly frustrating situation of not having use of our bathroom from water damage. They will be the first I will call if we need them to restore the peace. Don’t hesitate to do the same. Thank you, Servpro.

Incredible service by Daniel, Jose, and the rest of the team. Flooded basement was quickly pumped out and dried. Damaged files were salvaged. Thanks guys!

With my duties sir pray of South West Portland is always prompt and they are very very good I recommend them

ServPro SW did an outstanding job on our kitchen flood. They were at our house within an hour and a half after my call to help with clean up, haul out wet insulation and HVAC tubing and start up equipment to help dry out our floors, cabinetry, dry wall and crawl space. Richard was great at explaining what was happening and making sure I felt comfortable with the process. The flood happened on a Friday but they had a tech come to our house on Sat. & Sun. to make sure things were working well and move equipment to other spots that needed drying. I would highly recommend this location and would definitely use them again if god forbid we had another incident happen at our house.

Great customer service. Dillian Mattice and Steven Coleman was super nice and the best!!

Kevin and team were great when we had a large water leak in our laundry room. Would definitely recommend to friends and family.

Rickie and his team were quick to respond, thorough, and finished much sooner than I expected. Good job!

Servpro SW Portland is a life saver...I had a devastating fire at my business and they quickly, responsibly, professionally stepped up and with great care and patience help us get to a place where we could move forward! They have been and continue to be with us whenever and wherever we need them! I cant recommend them enough. I hope you will not need them but if you need such a service, this is the place to call.

I had a big sewer pipe leak in the crawlspace. Called ServPro and they came and gave me an estimate pronto. I scheduled them for the work and was so impressed. They were on time, communicated every step of the way and even came by after hours to check on the drying process. Everyone on the crew was professional and courteous. Shout out to Dan for a great job done.

Josh and John are awesome!

Excellent service every time. Courteous and professional. Job gets done right the first time.

Dawn Sahms and her team at ServPro, in Southwest Portland, are outstanding. If you have a broken pipe or some leakage in your house, or any kind of fire damage or biohazard, Dawn Sahms is the one to call.I have her number in my phone, on speed dial, should an issue occur. Theyll be there within no time and can save you literally thousands in otherwise irreparable damage. Dawn really cares about the people she works with. She has a great personal touch and is available 24-7 to take your call.You cant go wrong with ServPro, they no what theyre doing and theyve been the business a long time.Highly recommended.

5 out of 5 stars for the ServPro office in Southwest Portland. They came to help me with a severe water problem in my home, and I couldnt be more satisfied and grateful for their very professional help. My recommendation for this particular ServPro office could not be more sincere. If you ever need them, they will be there to help you, at a very stressful time. Barbara Dallas

Honest, thorough, and professional. I highly recommend.

Our flood damage started on 11/17/17. Gone from home 90mintues and water everywhere!!!Daniel and crew were here within 30 minutes!! It took 4 days of drying to get us back in our home! The place up and down dried out and is know ready for restoration. New laminate is coming next week, plumber fixed water leak. The celeiling tile is coming as well. Daniel cut several holes in ceiling in the downstairs party room! The taper and painter did an excellent job to make the ceiling brand new!All in all it could have much worse! Thanks to Daniel and crew Servpro made this trying situation resolve in a professional and courtesous manner...State Farm chose the right company for our water damage repairsThank you,Patricia Petterson

These guys are superheroes! We came home to a foot of water in our basement late one afternoon, and SERVPRO of Southwest Portland was our first phone call. Despite the late hour, Melinda, Randy, T, and Daniel were on site within 45 minutes and took charge of correcting what, for us, was a major calamity. They stayed late into the evening that first night and returned to the house many times, including on weekends, working tirelessly to save our home, salvage our belongings, and restore our peace of mind. Some of the many things that they did included vacuuming/pumping out water, moving belongings/heavy furniture up and down stairs and, as appropriate, to an off-site drying chamber, decontaminating and drying everything out, documenting/photographing losses for insurance purposes, propping up our sagging spirits, pulling up ruined carpets, flood-cutting damaged walls, hauling away debris, power-washing floors, and leaving everything spic and span at the end. Our basement is cleaner now than it has ever been.We could never have managed without our SERVPRO team, and we could not be more grateful for their competence, dedication, and professionalism. Indeed, they knocked our socks off, not just because of the physical strength, know-how, and industrial equipment that they brought to the task, as indispensable as those things were, but because of the empathy with which each member of the team approached our little catastrophe. They could not have been more invested in the results if it had been their own homes that flooded. Communication, honesty, and reliability were all superb. We had absolutely no concerns about turning over the keys to our house and felt like our family grew a little bit bigger.It is clear that the SERVPRO folks take great pride in the service that they provide (which, incidentally, is offered 24 hours a day/365 days a year). They should be proud. They are magnificent!

We had a plumbing disaster in an upstairs bedroom...water raining down through the ceiling, down the steps all the way into the basement. This also happened to be the day after Portland had its historic snow storm of 2017. We called our insurance and they immediately said they would send ServPro over. Living in the hills, our road was unplowed and there were several stuck cars but, that did not stop Daniel and his team from getting to our house. Two sets of tire chains and they were up our hill and at our house! They immediately assessed the damage and set up their drying system on our wood floors, plugged in dehumidifiers and took samples for asbestos testing. Once the test results came back they were able to set up fans to help with the drying system. Throughout the week, Daniel and his crew of Charlie, Hailey, Randy and Melinda came by every day to check on the drying process, remove drywall and carpet. Each time before they left, they always cleaned up and, even when the roads were heavy with snow and ice, they still managed to get to us. Now, we are in the process of getting bids on the work needing to be done. However, we are very pleased with the initial care and work that ServPro SW did and we are hopeful they managed to rescue our flooring from further damage. I am sure we will continue to have contact throughout the restoration process, but, thank you Daniel and all at ServPro! You put our minds at ease during a frantic, stressful time in our house and you took care of us as if it were your home.

I refer my customers to Daniel at ServPro of SW Portland when they need attic inspections for potential mold issues due to inadequate ventilation. He calls the customer quickly and is very prompt with his inspection and followup estimate if mold remediation is needed. He is honest with the customer to explain the extent of the problem and what the options are to fix it. I always get good comments back from my customers after meeting with Daniel and using ServPro.Jim Johnston, Homemasters PortlandSW

As a Farmers Insurance agent, I turn to Daniel and his team to investigate losses and to plan and execute the right mitigation plan. Ive never had better service and my customers agree. Linda Elliott, Farmers

Josh is awesome

Family owned with heart