All around positive experience. Luis helps me with my insurance and he is beyond fantastic. He is very knowledgeable and makes sure I get all of my questions answered, as well as the best policy. Thank you for being so patient and helpful! Two thumbs up!

My 5 star is due to Luis Molina, Licensed CSR at T Barnard office. I had sudden loss of personal car due to fall of massive redwood branch which totaled the car .in 4/21. Luis was great thru whole process in terms of informative, advice, quick responsiveness for many issues eg., overall insurance coverage, removal of the branch from car and property (no small deal as it was 30 long and 4-5 in diameter), tow of car. He helped to facilitate coordination with State Farm claims (separate unit from local office) - not necessarily easy process to understand esp if havent done total car loss replacement before. Luis also helped frequently in followup issues about insurance change issues, coverage, etc . He consistently responds professionally and informationally to my questions

After our previous agent retired, we were assigned someone we did not know. I had always dealt with Luis at the previous office. So we decided to follow great customer service and followed Luis. Luis is always there to help, knowledgeable and a ray of sunshine. We are very happy we followed him to Teresa Barnards office!

They treat Everyone as though they belong to their own Family! They are Friendly, Go the Extra Mile, and They Make Sure All is Well during after their Time of Help, by striking up Regular Conversations as well as Business! I Highly Recommend Them! 🥰

Luis Molina is the man! He knows his stuff and is always responsive, on time and always does what he says he’s gonna do! If it wasn’t for Luis I probably wouldn’t be with State Farm anymore.

I worked with Luis. He was very personable and he tirelessly answered my questions all the way through. I highly recommend working with Teresa Barnards office!

I am so impressed with the staff at this branch. They are kind, knowledgeable, friendly and readily available for any questions you might have. I feel fortunate to have such a a good group of people handling my insurance needs. Luis is a compassionate and caring individual who seems to genuinely care about fellow human beings as people, and not just as customers. I can send a text, and right away, there he is to help me navigate my policies. Do yourself a favor and move your insurance to where people actually value your business.

My family has done business with Teresa Barnard State Farm for years. I always appreciate the integrity and professionalism. Luis was the agent who helped me with my Marine policy for my business. His communication and making sure I got exactly what was needed was exceptional. I was changing providers and didn’t give him much time and he was on it immediately. I would definitely recommend them to anyone who need their services. Thank you again

Luis has provided excellent customer service and helped me cut my insurance premiums in almost half! You will definitely leave satisfied after working with someone with his knowledge.

Wonderful experience for our entire 20 years living in this area! Teresa is so professional and knowledgeable, we always trust her advice. And her team is very responsive, representing the agency with courteous and timely replies whenever we need anything. We have purchased home, auto, business insurance, as well as ERISA bond policies. Sad to be leaving her great care as we relocate to another state. Thanks Teresa!!

I’ve had excellent & informative direction from this office. From auto to home to yes.... medical coverage, my expectations have been metTaylor and Bree always courteous and helpful to my needs. Give them a call if you’re searching for a great insurance agency!

Great experience with staff at Teresa Barnard State Farm. Taylor graciously spent an hour of her time to walk me through a review of my insurance policies. She was very clear and I felt provided honest feedback and recommendations without any pressure to upsell. Great customer service!

I recently had my policies transferred to Teresa’s office due to my previous agent retiring. I have been nothing but happy since the transfer! Teresa‘a employees are always available if I have any questions about my policies. The team is very knowledgeable and helpful. The service at this office is impeccable. If you want an agent who is professional, responsive, and client focused, switch your policies to Teresa’s office!

Teresa and her team are always super professional and responsive. Absolutely love working with them. Taylor helped my out with with my last visit and made sure I got the best deal and put a huge emphasis on how valuable my time was. Keep up the great service!

After seeing my premiums for home and auto continually climb with my previous provider, I reached out to this branch for better rates (and greater personal service). Luis really put in the effort to find all of the discounts possible, and was very knowledgeable in both my home AND my vehicle plans. I am now spending less for better coverage. I didnt even need a Krieger rate!

Taylor is the best when dealing with all my questions and concerns for my insurance policies!! Always greets my daughter and I with a friendly voice and explains everything to us! Highly recommend Teresa Barnard - State Farm Insurance Company1!

I recently got the news that my long-time State Farm insurance agent was retiring. I found out by calling the office and being transferred to a call bank. This had never happened before and I knew something was up. I found the unopened letter they’d sent weeks before informing me of this change. This was terrible news. Over the years I’d become accustomed to calling his office and immediately getting “Luis” on the line to answer questions I had about my policies or whatever hypothetical I had at the moment (cost of adding an RV, can my Prius tow a trailer? ad naseum…). He was always patient with my inquiries, somehow had a quick answer to any question I had, was diligent about keeping my costs down and seemed to have my policies memorized. The office I’d been calling for years was now sadly closed.The thought of having to find new insurance was daunting. My experience with other companies in the past were less than pleasant with constant rising costs, problems with claims and, always – a looong wait to talk with anyone in customer service. I did not want to revisit that. Luckily I was able to track down Luis who had moved to Teresa Barnard’s office across town. With his help I transferred my policies. This is fantastic news! I can still get the same excellent customer service with Teresa Barnard who has already found a way to lower my rates significantly in the short time I’ve been with her.There is no way to avoid insurance; it’s a necessity for all drivers, property owners and renters. Finding a great agent is golden. Save yourself some time from the hunt and contact Teresa Barnard’s office. Luis Molina is priceless. Few companies understand the importance of good customer service these days. Happily this is an agency that honors the customer.

I’ve always had the best experience with Teresa and her team! I was able to work with Taylor on a new homeowner’s insurance policy and she was so kind, knowledgeable and quick at responding!

Great agents who care and get back to your quickly. You are in good hands!

Great team and very responsive. Highly recommend them to bundle your insurance and cover all your needs.

Thank you for all your help Luis. You guys are the greatest

I have been with this office for some time, between auto and renters. Working in the industry myself, I dont feel that I had an adequate level of attention unless I wanted to get a quote for a new line of business. I took my policies slowly, mostly due to price, but recently we have begun a move, and I had several people waiting on me to have evidence of renters insurance. After waiting and not receiving it for 4 days, after explicitly requesting it with a new effective date, I had to obtain an emergency policy elsewhere. I have yet to hear back if they intend to honor my request for cancellation.

Definitely in good hands with this specific State Farm, great employees!

Teresa Barnard and her staff have been outstanding to work with and we have been very pleased with our coverage. She made certain our policies had appropriately and adequately covered us for any claims. We had a significant fire claim in which Teresa Barnard, her staff, and our claims adjuster were all very collaborative and helpful through such a difficult process of loss and rebuilding. If you need an outstanding and reliable agent, call on Teresa Barnard, she’s the best!

We have had a VERY bad experience with Theresa and her poorly trained team. I was supposed to receive a call from her yesterday but never did. I was calling to explain my frustration that her poorly trained agent LIED to us the year before and when I brought it up to her staff the only response I got was “well I can’t listen to every call my employees make.”After FINALLY being able to get ahold of her to cancel our insurance (which was $100+ a month more than Geico, so go check them out) she then tried to tell my husband that he should strive to be more like her daughter who is young in her 20’s and drives a Range Rover. Sorry lady, my husband and I are financially responsible, and we don’t need to be wasting our money with an insurance agent that doesn’t care about her clients. 10/10 do not recommend.Update:I would like to point out we CANCELLED our insurance policy with State Farm and Theresa, despite what she is implying below. Our biggest issue is with the poor training Teresa provides her agents with - we were lied to by her agents multiple times and the fact that she can’t answer a phone call to discuss.

I had to deal with a broken pipe and deciding if I was liable, my neighbor sharing the wall space was liable, or my HOA was liable. Everyone seemed confused on the manner, but Teresa knew exactly what to do and how to help me in a friendly, timely manner

Thank you for helping me get the best car loan rate. Quick and easy too! Teresa always provides first class customer service and explains my coverage in terms that are easy for me to understand.

Teresa has always been very helpful and conscious of making sure I understood my policy and how different variables effect rates. She takes the time to find the best policy and her ability to be transparent about policies is invaluable. I highly recommend Teresa for any insurance needs.

Poorly trained staff with very low consideration for their customers. Ive never had such a negative experience with an insurance provider over and over again. From day one of getting the initial policy to my experience cancelling this policy, I cant find one experience that hasnt been tainted by the staff of this office. We were bombarded with phone calls for a few months after we initially bought our auto insurance and renters policy - trying to get us to use them as our financial advisor! As if! There was no way I going to invest my money with the people we encountered during these early visits. Unfortunately the bad service continued throughout but its such a hassle to change I just dealt until I realized my 6 month rate was HUNDREDS higher than competitive companies. It was time to switch. My partner has been loyal to State Farm for over a decade and didnt want to switch but Im not in the habit of paying more for bad service. Its as if her office staff doesnt realize that they are in the business of customer service! Just look for another agent - thats what my partner is going to do. There are plenty of agents that do a great job, why give you money to one who doesnt...

Amazing depth of experience at this agency! Always courteous and eager to answer my questions while treating me like a family member in analysis of my needs. I recommend this company and Teresa Barnard’s agency specifically above all others!

I tried different companies and Teresas State Farm office is by far the best, hands-down. Really helped me with my life, auto, and renters insurance needs. I will definitely be recommending them to my friends and family.

For the past 2.5 years, I have received superb customer service from this branch. All of my questions and/or concerns have been answered in a timely manner, and they have always made sure that I understand all of my options. I highly reccommend this insurance team.

Megan Callahan is amazing she really cares about getting your bills right and taking extra time in the office to make sure your bill is smooth and correct.I will stay with this office because of Megan

Very helpful and matter of fact, thank you very much for your wise advise.

So helpful in getting the best, and lowest priced, policy for me! Thank you!

Teresa setup a call with me to review all of my policies. She went over every detail and offered suggestions to lower my cost and improve my coverage.