Porsche of Plano has our interest.My wife, daughter, and I enjoyed an incredible experience on Saturday with Jorge Delacanal. Its been decades since weve ventured into a Porsche dealership.Jorge is extremely knowledgeable, patient as I highly recommend you ask for him on your visit.Putting some things together and we will return to explore our options.

I had the pleasure of working with both Chris Allen and Chris Luckinbill. Chris Allen responded to me right away on my internet inquiry. I was able to test drive the car the next day with Chris Luckinbill. These guys were knowledgeable and made the car buying experience EASY! I literally just showed up and signed! James with finance was very patient as I had my screaming baby with me. Everyone there was professional and I definitely will come back and recommend to everyone.

The people at Porsche Plano create a positive and pleasant environment. Acquiring a car through leasing or buying can be less than fun in a lot of dealerships, but Porsche Plano has figured out how to change that stigma. If you need repairs, the professionals in the service area are very attentive to the concerns and diligent about resolving the issues. Vehicles are not a small investment and there are a lot of dealers in the market place to choose from. I have had a great experience every time I have been in the dealership, so that is where I will continue to do business.

Tim in the service department took over our account with great communication with updates and estimated time for repair. He arranged a loaner for our family to continue with our busy lives without interruption. He made us feel welcomed and good that we chose Porsche Plano for our service needs. You will not be disappointed. Ask for Tim.

The salesperson came out and was extremely knowledgeable and helpful. He walked us through all the cars we are interested in looking at.He also walked us through all the different features, pros and cons, and what to look for.It was enjoyable getting to look at these cars without being pressured and begged for financial information.Here, they really treat you right.In addition, the cars are kept nice and polished.

They have sales consultants who understand the customers need and especially customers desire with a team that carries out sales and delivery work with great professionalism.

I was an out of state buyer and Chris Allen made this one of the best and easiest vehicle purchases Ive ever made. Everything went very well from the first time I reached out to the final delivery. The communication was prompt and extremely professional. I highly recommend this dealership. We LOVE our new Porsche!

Excellent service, Justin and the Techs there are great.Very helpful, knowledgeable and easy to work with.All services were completed faster than expected, car is running great.Thanks again for the excellent service.I highly recommend Porsche Plano.I’ve always had a great experience with them from Purchasing a car to parts sales and service. These guys are great.

5/8/21 - Friendly people at Porsche Plano. Test drove a Macan with the wife and smooth ride. Plan to come back when time to purchase.5/11/21 - So it didnt long but we are back and ended up with a brand new Macan in Chalk exterior. KUDOS to Eric, George and Tony for making the experience smooth and stress-free. A great way to join the Porsche family.

We had a wonderful experience at Porsche Plano! The salesman Scott Reynolds and the finance man made the whole process of ordering and delivery seamless and easy. They were professional and informative on all of the things for our new Taycan. It was the best car buying process we have ever had!

Very disappointed on the service. I took my Cayenne in more than a week ago and they still havent been able to fix my recall. Knowing they didnt have the part not sure why they removed the old piece instead of asking me to come back when they get it. Porsche Plano also took a few days before they could get me a loaner which honestly is one of the worst loaners Ive received from any dealership. Bluetooth, radio, nav, pretty much anything other than the ac are disable. Definitely not the service I expect coming from Porsche.EDIT: My car was finally fixed 2 weeks later. Returned the car the following business day that I received it and rented a car instead. They valued their money over my time. Very unsatisfied with the service.

Horrible experience. Nobody answers the phone, no updates, nothing. Drop your car for service and then hope and wait. I cannot even get a call back after asking to leave a message for the manager. I’m now going down unannounced tomorrow to demand my car back to take to another service location. Pathetic

Fantastic place to service your Porsche. Always friendly and courteous. I had 2 cars serviced here over 6 year span and always had a fantastic experience 👌🏼

Fantastic experience from the initial phone call to meeting everyone in person. Very impressive staff, my sales person Christopher Lucky was absolutely the best!!!You will not be disappointed in purchasing a car from Porsche Plano.Kevin Martin

The team at Plano were great. Josh was honest, straightforward and friendly. The whole team made the buying process easy. Would definitely recommend and use them again.

The customer service was great. They were very friendly and accommodating. My sales rep Eric was all knowing and even set up my CarPlay and everything else for me. Great experience.

We had an outstanding experience purchasing our new Macan at Porsche of Plano. Andy Parker was so very helpful in working with us and getting us into the vehicle that met our needs. He was so friendly, made the buying experience very relaxed and the entire process was handled in a professional manner.I would recommend Andy, and the entire team, to anyone looking for a Porsche, or a used car. Great experience

Zach took good care of my recall and my car. Easy check in/check out process. Wish the staff at loaner car department would be more enthusiastic about their job, though. Facility is clean, but a little old.

Took my Macan for the 40K service. I had recently bought it and had no idea it had a service plan attached so imagine my surprise when Porsche Plano informed me that the service was free and included. Very professional, quick, and kept in touch throughout the day. Will be back for all my service needs.

Very professional. Nice facility, polite staff, and the mechanic/race car guru John is beyond knowledgeable. Would highly recommend just from my interactions with him.

Excellent service!Tim Shaffer (Service Brand Ambassador) was excellent, maintained communication throughout the service process. Quick check-in and check-out.Thanks.

Decided to check out the inventory today with my family. Beautiful cars, but very limited selection of 911s. Went inside to take a look at the various models. Enjoyed looking at the different models and showing my parents the workmanship of the Porsche brand. Was very let down by the lack of hospitality of the staff. Plenty of people inside that didnt check up on us including the receptionist.

Easiest buying experience ever! Love the offer for my old car - AutoNation beat everyone. Love the options that Porsche Plano had to offer on the car I wanted. The dealer made it so easy my sale sheet was less than one page long - thats never happened before. Saved taxes by using the Certified Offer as a trade at Porsche Plano. Truly an excellent experience and I felt like they treasured my business.

Fantastic sales experience with Eric M. and the Porsche Plano/Autonation team. The whole process was effortless, communication was both thorough and frequent, and the collaboration across the dealer network allowed me to deliver my trade locally and fly out to drive the new car home. Kudos to the entire team!!!

Andy was excellent, from the initial greeting until delivery of my Panamera GTS! There is a great selection of vehicles. If you’re in the market for a Porsche, make sure you check out Porsche Plano!

Becky McDonald always takes great care of my car. She’s on top of all service needs & gets my car back to me in a timely manner. Her awesome personality is icing on the cake!

Second to none dealership in North Texas. I will never go back to other luxury European cars, Porsche has won my heart, and Porsche of Plano definitely won not just my business but most importantly my respect, admiration and filelity.

Jorge had impeccable service! He made the crazy car market and trying task of getting a vehicle and easy transaction.

Great used car buying experience. Jorge was very helpful and patient, not pushy like many car salesman tend to be. Service after the sale was excellent as well - including a follow up check to see how I was liking the car. My car did develop an issue a few weeks after purchase; I called in to explain the issue and management requested I bring the car back in for the service department to look at. They proceeded to fix the issue at their expense (not a warranty item), and get me up and running again. Very appreciative of Porsche Plano going above and beyond to make this right and keeping this customer happy. Refreshing experience, especially in this day and age where few businesses do things the right way any more. I will be back for future purchases!

Manny is service is diligent and made the experience seemless and even pleasant. Great customer service great attitude 👍 love working with you ... thanks again!

We recently purchased a used vehicle from Porsche Plano and it was a fantastic experience from start to finish. Our specialist was Andy Parker and he made the entire process easy and enjoyable. The paperwork was a breeze. The 2018 vehicle that we purchased was immaculate and exactly as presented on the website. This was the best car-buying experience weve ever had! Highly recommend this business!

Manny did an excellent job in taking care of my auto service. My service was done quickly and priced at what we agreed.

Porsche Plano never disappoints. Service was great and my very dirty car from all the rain looks pristine. Thank you all for going above and beyond.

Such Professional services - I bought my car from here and had a pleasure working with Jorge and my Servicing experience was just as brilliant. Great work Jeff !!

I took my car here for service. Their service was great. Kept me update. Only cons is that they dont have enough loaners car to provide customers. I had to leave my car here for few days because they had to order parts and they couldnt provide me with loaners car. Luckily, my parents were out of town so I was able to use their car until my car was fixed. If I didnt have any other option, I wouldve have to spend my own money to rent a car or call uber. Not sure if its just this location but you have to be prepared in case your car end up in shop for few days.

I love my new car! The process was streamlined and easy. Josh was amazingly patient and answered every question. Thank you for an awesome experience! We are already talking about our next purchase. See you then!

If you love Porsches the Plano dealer is one of the best. Location is excellent, building is fantastic and physical distancing is practiced all while making great home. Of course theyre taking your money at the same time but they do it with style.Selection is rapidly being depleted as Porsche stopped making cars for to COVID-19.

Porsche Plano always take care of me, when I go there very professional and knowledgeable staff! My service advisor Rebecca McDonald is the best, she is always looking out for me and my Porsche and is helpful, I am lucky to have her as my service advisor. Keep up the Great Work!

Having purchased 3 vehicles from Porsche Plano, most recently a special ordered vehicle, i must say that the experience continues to exceed my expectations. David Loder, my sales professional is always available to answer my questions and guide me through not only the car buying experience…but everything that comes after.

Car shopping car be stressful but my sales representative Andy Parker made the experience awesome! He made sure I got the perfect vehicle for me. I would recommend him and Porsche Plano to all my friends and family!

Asked Jeff to get me in at last minute to have some things checked and a new tire right before a planned 3 week road trip! He got me in and ready to go!We had a great trip!Thank you Jeff!Mark Kogut

Very very good service. i bring my cayenne for warranty, and give me a very new loan car for free, service center call me for follow up what going on, finally i have my car back in perfect condition like new. Thank you Porsche Plano Texas

All of the staff at Porsche Plano make you feel you are part of their family. Driving a true sports car provides only part of the experience the dealership personnel provide the rest of it, and at the Plano dealership it is complete. Even the total sales staff seem interested in what I am looking for even though I generally deal with one sales professional. I have ordered several cars over the past years and find that even the wait can be enjoyable by just visiting the dealership to see what might be new, having a cup of coffee or just talking about up coming events.In my opinion, Porsche Plano sets an unequaled standard for a complete sports car purchase and ownership experience.

Worst service experience ever! Avoid getting your car serviced at this location.I took my Porsche Macan here for 40k mile servicing. Along with servicing, they highlighted some other fix with oil tank cleanup which I agreed and paid close to $3k in total. All these items were fine but it’s the condition I received my car. There was a very noticeable gap on car hood that does not fit on headlights. They shared certain pics the day I was planning to pick the car and highlighted how I’ll need to get the body work done since they were not able to close hood based on the fixes they made. Later I checked with my repair guy and he mentioned no matter what work a mechanic does, it should not cause any hood misalignment. When I reached out to them to understand issue better, they changed their story and said that’s how I received the car. After requesting the pictures on the day I dropped the car, I highlighted them in the pics the difference which clearly shows that the car hood is not aligned (pics attached), but they insisted on the pics which were shared with me on the day the servicing was done and said those pics were also taken on before they started servicing from a with different angle. This is not accurate and you can tel from the pics and the floor it was taken somewhere else. The comparison of the pics when I dropped the car and received show the difference.Anyways after requesting the rep multiple times to at least escalate the issue and have it reviewed with management, i received no response. I tried calling management as well but no luck.Now am stuck with a bodywork that will cost me close to $2k. I have spent enough time time chasing them and can’t express my frustration as a consumer who ending up spending a lot of money and did not even review a proper response to my concerns.My advice is to stay away from getting you car serviced here.

We would like to thank Freddie our sales person for making our buyingexperience smoothly. He is very patient and attentive.He took time to explain things in detail. Love our new car.

Very frustrated with Porsche Plano and Porsche. Porsche Plano says I need new tires at 11,000 miles. My car is not driven hard and I only drive 35 miles per day. I have never had to change tires on any of my Mercedes this early. My dealer (Porsche Plano) won’t even help me at all. Very POOR CUSTOMER SERVICE. Would not recommend using them for service or buying a new car.

Great service from a well-experienced and highly trained service team that treats my car as if it was their own!

Porsche Plano is the place to go to buy your new ride! Josh Creadeur made our Cayenne purchase so pleasant! He was very professional, informative, and went above and beyond to accommodate us.

My check engine light went on and I was leaving out of town that day. I dropped it off to Jeff and he called me about two hours later said it was fixed as it was a minor issue and had it ready for me to go before I had to go to the airport. I appreciate the great service

We being the first time Porsche buyer, it was a journey through uncharted waters. I did some homework but that was not good enough to sail to the end. Jon and David came for our rescue and has walked extra miles to make our journey of becoming a proud Macan buyer a smooth and enjoyable one. They patiently worked with us in providing all possible options they could bring, to make our budget pocket friendly and affordable, right from the price quotation to trade-in of our old car. They rightly deserve 5 stars for making our 25th Anniversary a memorable one. Thank you David and Jon once again for all your help

I was thoroughly impressed with the service my 2019 Cayman received at Porsche Plano. Manny and his team were first rate and professional, and the service was delivered on time and within the budget we agreed. Thank you!

For Swami Rajagopalan - Paid over $1,200 for a 60,000 mile service and after I got the car back, found that they had missed basic stuff like the windshield cleaners. When giving the car, I had noted that the fluid was empty and needed to be filled. One would think that when they filled it they also turned it on and tested to see if it was working...unfortunately not. So when they show you the list of items they checked and you see this on the list but it does not work....it makes one wonder how true are they?!!! Car service industry works on trust, how can I trust them when they lie to me?? The bulk of the $1,200 was labor, cause I had the itemized receipt for parts. But the vehicle was ready in max of 4 hours (after I called and told them that I needed it the next day) which means that they charged me close to $300 per hour for labor.....who are these people? Rocket scientists???!! And then to learn that they had not even checked things that they claimed to have on the list. Super frustrating and a total rip off!! Dont plan to take my car back to the Plano Porche Service Center.

Chris Allen and Chris Luckinbill were super professional and knowledgeable. I was an internet buyer so everything was arranged in advance of my visit. Chris picked me up at DFW and I was in and out of the dealership in less than 2 hours. No surprises - everything was as expected and I just needed to sign. I would highly recommend Plano Porsche!

Mark had provided excellent service, he knows a lot about Porsche. He is the person that can build a long term relationship.I definitely will referral to my friends and will be look at other car with him in the future.

Just what I expect from Porsche, precision. Drop off was smooth and quick. Road noise ended up being wheel bearing, which was covered by warranty. Pick up was fast, problem solved. Love my Cayenne again!

I arrived with a collapsed air suspension on a Friday and got the car back on the following Wednesday, a reasonably quick turnaround. Communication was good. The lack of a loaner car (none available for approximately 2 weeks) was irritating.

Always great service with Plano Porsche. I have the best mechanic and always trust that he will fix or upgrade my car as if it were his own. The support staff is always friendly and accommodating to whatever you may need. Porsche is a special brand, and Plano does an awesome job of representing that. I feel like I am part of the Porsche family when I go there.

Just moved to the area and serviced my Turbo Cayenne here. Impressed with the service and although we all know how dealer prices compare to elsewhere, theres value in being able to sit comfortably and get work done while I wait.

How desperate is Porsche Plano for revenue?I called to ask how much for the 2 year Porsche cayenne service. They quoted $890 and it was primarily an oil change and brake fluid. Really? $890?Got the same done at Drivers edge for $190.But Drivers edge dont have the software to turn off the service required notice so went to Porsche Plano, and at first the service guy said, I cant do it for free, but will do it for 1 hour labor which is around $200. Asked to speak to manager, who had overheard my discussion, and he went one step further and said we wont do it unless you service here.Really? For someone that has leased 2 Porsches in the last 5 years?Porsche has definitely lost one MORE customer.

Purchased my third vehicle from Porsche Plano and I can say it was very easy.

Great experience. My second Porsche from Plano Porsche- always friendly, quick and enjoyable.

Porsche Plano consistently provides excellent service from Mark in sales, Tim in service and the entire team.

Christopher “Lucky” Luckinbill really took care of me!!! I drove in from Austin and he took care of everything. Tony Dang in finance was great too!!! An overall Outstanding experience!!! I highly recommend!!

Very Timely. All was done and they severed our needs. Thanks again.

Very friendly, forgot to fill up the fuel tank. It was actually kind of funny. They worked so hard to make us feel comfortable and welcome, then sell us a car with no gas. I had fun teasing the sales person about it. Great people to work with!

Eric Mazariegos was exceptional from the initial phone call to after your decision (buy or pass). I’m analytic by nature on extreme side and some questions are good questions but some belong to R&D department at HQ. Eric acknowledge it right away and address all questions he can and was upfront with his 25 years of experiences.Best car buying experience by far, would highly recommend Eric to anyone but especially to those that may fall in my ball park of “analytical”.

Excellent team from the very first phone call to the final delivery. I highly recommend Porsche of Plano and Jorge DelaCanal.

Excellent service, did what I asked and didn’t try too hard to upswell me other services, but did inform me of the other suggested maintenance needs in the near future. Very friendly and polite staff

We just moved to the area and I needed to get an inspection done for TX registration. I stopped in (last minute) with no appointment and they squeezed me in quickly and got me on my way. Great service! Happy that this is my local Porsche dealer.

Hands-down the best experience I’ve ever had a car dealership. Go ask for Chris Allen, he is AMAZING! He is so knowledgeable and made the experience so much fun. Also, James Wood in finance knows how to GET IT DONE! Go see them, I’m glad I did.

Porsche Plano provided great service for my Macan. Love their attention to detail and quality of service. They provided text updates on when the service was completed.

Horrible Horrible service department, super rude service advisors, ugly attitude, they dont know who to talk to customers, junk yard people have millions times better service and very polite, l am selling my $120k Porsche and go buy the Lexus or M.Benz or BMW to dont involve with these people anymore and get thousands times better service, l got Hyundai for my daghter and they know how to run the business in sale and service.Will call Porsche office and let them know

I recently had a breakdown and the Porsche dealer help me get a class A, five star towing company to the dealership and kept me apprised of the repairs. With my warranty I paid nothing for something that was major.I’ve only had excellent experiences at Porsche Plano.

Great CPO purchase experience at Porsche Plano. Sale Rep Freddie Tinkler provided exceptional customer service and communication before and after the purchase. I highly recommend the folks at Porsche Plano!

One of the best car buying experiences that I’ve ever had! I worked with Chris Luckinbill and he was great. I highly recommend Chris and Porsche Plano!!

Needed service, check engine appeared. From start to finish Jeff was excellent! He arranged for a ride home and more amazing arranged a pick up from home to bring me to the dealership. The driver was very friendly & I enjoyed our conversation about the Porsche experience as an owner. Everything was easy & excellent. I’ appreciated the cat wash & definitely plan to return for future services.

Brought my 2016 Cayenne in for its annual maintenance. Tim is my service advisor and as usual he and the folks at Plano Porsche did an outstanding job taking care of everything. It is such a pleasant experience taking my car in for service. They are meticulous in how they service and care for the vehicle. A loaner car is always ready and waiting. I highly recommend Plano Porsche

I always receive superior customer service here.

Had my 911 in for tire issues (lots of construction in my area), two tires were replaced under my warranty and the service work was timely and the staff friendly and informative.

I always have a fantastic experience at Porsche Plano. Chris Allen has sold me two cars. He listens to exactly what I want and delivers on his promises. They are very responsive, have great communication and I always feel comfortable and welcome. Thank you Chris and team!

Waited 4 days to look at car with appointment. Parts arrived 2 days after the 3-5 day window for a transfer in the area (not overseas). Covid... ok, but status update was after I called. Washed car had mud trapped on rear wing and moths few out after turning on air. Not sure how bugs got in car. It is normally garaged with windows up. Finally repair was 14% more than estimate on a $3000 job

We had an amazing experience at Porsche Plano and purchased a beautiful Porsche. David was great to work with and extremely professional and knowledgeable. There was no pressure or typical car back and forth negotiating. I would highly recommend David and the entire team.

After spending 20 minutes of my afternoon trying to contact Park Place Porsche service to get some information on a 911 I am looking to buy our of town, I decided to call Porsche Plano and boy was that a good call. Jeff answered the phone in service and without hesitation got me the information I needed to make a smart decision on this purchase. While Plano is further from me, Jeff earned my service business when I bring this car home. Well done, Porsche Plano.

Ive bought two cars from Porsche Plano even though theyre half way across the country from where I live. They dont play games, they set fair prices for both new cars and trade-ins, and theyre pretty good at communicating with you through the process. (This isnt the case with several other Porsche dealers I have experience with.) Recommended!

What a nice people is Manny my service Porsche representative. It has been so nice to take my car to service with him. Manny has been helpful, knowledgeable and always my car is on time and clean. Thanks Manny and thanks to Porsche of Plano. Keep the good work!

Purchased new Macan S. Fast and easy no hassle or pressure.

Beware of scheduling service via their website! In person service was good, but the appointment times on the website don’t translate to actual availability and neither do the prices. I set up an appointment for 2pm on a Saturday only to be told that they didn’t have anyone available when I got there; however, the advisor was able to find a tech to get it done the same day, it just took awhile. Lastly, the prices aren’t accurate either as the website quoted me $238 for an oil change and Adblue refill. In the end, my out the door cost was $365. I will be shopping around before scheduling another service here.

Thanks to Chris Allen and Porsche Plano, I had an incredible new car purchase experience. From sales to finance and everything in between, the customer service was impeccable. I love my new Macan!

Services is good, but takes a while.

I am purchasing a used 2002 Boxster from Collin Kurth, even though its a relatively cheap sale in comparison he has taken more than enough time to answer my question and for multiple test drives. I have no doubt that If he is willing to dedicate this much time on such a small sale, he must do an amazing job on all his sales. Greatly appreciate the great customer service and the laughs.Update 8/13The used Boxster I purchased was returned 2 days later due to a knocking in the front end. The sales manager Craig Sanborn was incredibly helpful in getting it resolved and extremely fair with the cost.I am not sure about other peoples experiences here, I have to say the level of service I received was outstanding and unexpected. I honestly wanted to reminded them how much I paid for the car, because they treated me as if I purchased the most expensive car on the lot.Great job everyone.Thank you.

Have had a relationship with this dealer for several years and multiple cars now. The service throughout has been amazing through every service (Manny is amazing and always takes care of me); and sales. Josh is my sales rep and he is a guy if you’re considering getting a Porsche to go see, he is honest and fair.I could afford a lot of nice cars; but I am loyal because this place has the service and talent to ensure my happiness during the purchase and negotiation period; and more importantly after. All the staff here are great; but Josh and Manny make it special. So do yourself a favor, stop in, purchase or lease you a vehicle (their amazing cars already) ask for Josh in sales, then after your acquisition request Manny as your service rep, both will ensure you have the best and most pleasant experience for years to come!

Can not be happier with the 911 Carrera Cabriolet that Freddie T. and Jon G. helped us with. Freddie was very competent, informative and knowledgeable about all things 911 and gave us the proper space to allow us to reach our decision on the car. Jon cooperated in every way to get the best deal done for us. No high pressure tactics or sales games. Great car and a great experience in test driving Porsches that helped us reach our final decision.The guys at Plano Porsche made it a positive car buying experience in every way.

We purchased a Porsche Panamera, our salesman Eric was awesome never pressured us and made sure our experience was great. We will definitely do business again.

Scheduled to bring my car to service in Porsche Plano at 8:30am on 9/8. When dropped off the car, the service guy did not say when the car will be ready. When I called them to check the status around 4:30pm, I was told that the service department is pretty busy and my car will not be looked at till 9/10.When I make appointment for service, I am making appointment with the service department, not just the service adviser. When I make appointment to bring my car in for service, I expect my car will be service on that day, not two days later.

Excellent Service! Mark is a great Porsche ambassador and he did an amazing job informing me to make the best purchase decision.

GREAT experience. No pressure- just loads of knowledge and help. Always available for my (many) questions. Best car experience of all. VERY HAPPY CLIENT!

Ive been taking my vehicle here for years, always great service. Treated well even for the simplest things, like annual state inspections. I dont trust too many other places with my manual transmission vehicle either, for the simple fact that Porsche is one of the only makes here in the states that still sell cars at volume with that option.

If you are shopping for a Porsche, I highly recommend to see Mark Laurenzi. He is a professional, courteous, and honest. This is our second purchase from him (will be more in the future). Sometimes you shop for a car first but we go because we love dealing with Mark! Highly recommend to see him!!!!

I found the vehicle i was looking for here. Sadly I was working out of town, but Porsche Plano made the process to purchase a vehicle without having to be there in person really easy. I loved everything about the vehicle, the best part of it was I had the vehicle delivered to me and I had 5 days to decide wether i wanted to keep the vehicle or not. The reason for the missing star is time. The amount of time it took the notary to get to me to sign paperwork was slow. Other than that everything was great!

My experience was great. Jeff was ready for me at the appointment time, work was performed while I waited as planned and I was on my way home with the issue resolved as I hoped. Great service all-around.