I used to go to the dealership for repairs and maintenance but even with an appointment the dealership would take waaaaay too long and dont get me started about their pricing. Now I take my 2 cars to the Auto Shop and am very happy with their expertise at diagnosis, speed of repair, and price.

The folks at The Auto Shop are great! My 2017 Jaguar went out of warranty and they were able to service my vehicle for me. John at the front desk was courteous and honest - I left my vehicle for service feeling comfortable. Without a doubt the prices were more affordable compared to the dealer Im sure. Jerry has grown a business based on great customer service and skilled technicians. Ill be back for sure!Dr. Jeff Doyle

Came to The Auto Shop around 2 years after searching shops in the area and seeing their reviews. Those reviews (the good ones) were correct. Everyone at The Auto Shop has been polite, knowledgeable, and professional, have answered all the questions I have, ferried me home and back on the one time where my car needed to be in over night, and have been fair and reasonable with their pricing. Highly recommend going here for your vehicle repair/maintenance related needs.

The Auto Shop is the best service provider that I have found in the area. Some of the other places were never able to diagnose the problem. Auto Shop always identifies the issue. They are reliable and transparent about what needs repaired. They charge a reasonable rate and give a discount to AAA members. They also send a nice monthly newsletter to customers.

I had RATS!I went to the dealership and without looking at my car I was told it would be an all day process and cost up to $5,000. So I went for a second opinion, and Im glad I did.With the Auto Shop I spent three hours and three hundred dollars. I am grateful for the amazing staff and service. I will never go to the dealership again!

I just went in for some help removing the screws for my license plate, since they had rusted. The staff was incredibly friendly and helpful and my daughter loved playing in the toy area. We just moved to Dallas so I am thrilled that we quickly found an auto shop that we can trust.

I recently took my Ram 2500 to the Auto Shop for a wheel alignment. They did a great job! They made an appointment for me, saw me on time, and completed the job in a reasonable amount of time. I will use the Auto Shop again, and I highly recommend them.

The staff were very professional and were able to get my vehicle back on the road very quickly at a fair price

Easy, quick, professional, and communications were efficient and to the point. I gleaned a lot of knowledge about my vehicle from the staff there and they even made recommendations of things I could do myself. Very pleasant experience overall.

I was able to get in next day when my AC quit working. By noon they called and informed me of the issue, had it completed that afternoon. Great communication, fair prices and prompt service. Can’t ask for much more than that. Thanks!

I have used The Auto Shop for years. They are my go to for any car concerns that I have. They are honest with the repairs and maintenance that need to be done on my cars and they do not upsell services. I trust them to provide quality service and to keep my family safe on the road. I am thankful they are here and am a customer for life.

John was Absolutely amazing in taking care of my issue with professional and a kind approach which is very rare today. He went out of his way to make sure everything was right. Love his honesty. If you need a reliable shop thats the one. 10 star service!

Great communication and service! Workers were all friendly, efficient, and professional. Highly recommend!

The Auto Shop in Plano is hands down the best Auto repair service I have ever experienced. John, Lenny and the team are so knowledgeable, and the service is outstanding. The Shop is very clean, and the team is ready to address any issues you might have with your automobile, regardless of the make, model or year. I have complete confidence in The Auto Shop and highly recommend them for all automotive services from an oil change to an engine change and everything in between.

I have used this auto shop for many different repairs on my car (approximately $3,000 worth) and was very happy until recently. They did a somewhat major repair and it went out within 6 months. When I contacted them to discuss it, they said they would call me back and I have never even heard from them. When I followed up again they still didnt call back. Not happy with their customer service, or the way they warrant their work. I will not return.

AC died during one of the hottest summers AND I am travel for work. I found this shop randomly but the professional and technical expertise cannot be understated. Five stars!!

I’m so happy I took my car to this shop! John was awesome and very transparent about everything wrong with my car. He helped me save A LOT of money. I don’t know much about cars, and he lead me in the right direction. I am very pleased with this auto shop and will definitely continue to use them! Thank you guys for everything!- Caran

Great company. Very straightforward, and very observant! Let me know what needed to be fixed on my car and what could wait, and gave me a great price! Dustin and J . John were really helpful and friendly! 1st time customer ready to return when needed!

Polite staff, website and txdot state they do state inspection of trailers (like RVs), They Do Not

I was pleased to find this shop. I had an older Camry that needed to be fixed up for a family member. John and Dustin helped me make some good decisions on items to fix, they scheduled a couple of things that could be done later and generally gave me good information on the condition of the car.I will trust this company to take care of me and my family’s cars.

Seems like a great bunch of folks. Im bringing both of my cars in for service. Nice huge shop.

Fast, friendly and efficient service. Made an appointment for safety inspection which resulted in no waiting in line. John greeted me immediately, took necessary information and had my inspection completed in a flash. Store is clean and took the effort to wipe my credit card and key fob when passing it back to me. Highly recommend!

I brought my 1977 MG to John and his team after leaving it in storage since COVID started. It needed a full fluid flush, headers, wiring and ignition work, etc.They kept me posted every step of the way and even did a mini-detail before I picked her up. They did a wonderful job. If you’re looking for a place that will shoot you straight and do quality work, look no further.

I came to have my state inspection done. They were quick, efficient, clean and very friendly! We’ll be back for additional services on our vehicles.Thanks, guys!

Me and my wife have both taken our cars there. The prices are fair and I dont feel they try to force unnecessary repairs like other shops. The last time I went they even repaired some scratches on my car free of charge. Very much appreciated. I will be going back often.

Have taken two of my cars into these guys and the always take great care of me. They always answer all my questions and explain the repairs that need to be done in a way I can understand. Highly recommend Dustin & his team!

State Inspection.My primary and only maintenance shop. I find them to be honest and detailed. They will fix your problem and not try to upsale you something you dont need. Being a person with limited knowledge of the cars systems, I feel comfortable having them take care of my car. The Jerry and Dr Laura updates are both entertaining and informative, you will find out if you visit. Glad I found them, I think you will too.

I was referred here by my boss and I am so very lucky she did. Jeff and Lenny both are AMAZING!! They helped me with a very difficult situation with the car I purchased less than 2 months ago. Jeff took the time to not only explain what was going on with my car but showed me as well. He even wrote it down and made sure I understood!! NO dealership has ever done that!! You all are awesome and trustworthy!! You have a customer for life!! I would recommend this auto shop to everyone!!!!! Definitely deserve 5 stars!! THANK YOU JEFF AND LENNY!!

Brought my Ranger Impalla in. Both are older cars. The Staff took them both in. On had transmission problems the other a check engine warning light. They were able to figure out the problems and fixed the accordingly. In they case of the of the Impalla. They let me know of a future problem that may needed to be attend to at a later. But for know they would watch it closely. Thy were courtsly and awnsered any questions that I had. I will now be using they for both of my vechiles.

Best automotive experience I’ve ever. Meet the owner, showed me the shop and inspected my vehicle in minutesHighly recommend

The guys did a great job on my Shelby Cobra. Solved a big problem for me and did it very professionally. Communication was outstanding!

Fast, fair, and honest. As a stereotypical woman who doesn’t know much about the engine of a car, John unprompted explained what was going on and what it would take to repair. He didn’t try to sell me on anything unnecessary and even drove me home so I didn’t have to call an Uber. He also called to explain the cost of service after a deeper diagnosis and didn’t do anything until I okayed the service. I highly recommend this company!

Dustin was awesome from start to finish. Friendly, polite atmosphere from everyone we talked to. Was in and out faster than expected. Thanks for the great job guys. Will definitely recommend and return myself.

I’m new to the area and had passed the shop in the past so when my car wouldn’t start this was the first shop that came to mind. I called Tuesday morning and immediately I could tell John was concerned with not only obtaining my business but making sure my service needs were met. From start to finish he was completely transparent and kept me updated. The entire staff was nice and the location is ideal. And the safety precautions they are taking are beyond impressive! The Auto Shop has earned a customer for LIFE!

Awesome group of guys! They fixed my Mercedes when no other shop could. Dustin and John are awesome 👌

Highly recommend Dustin and the guys here at this shop. Very straight forward, professional and repaired my car in a timely fashion. 10/10

Great place, very friendly and always takes good care of the customers

If you care about wearing masks to prevent COVID, do not take your business here. As of March 8, none of the employees were wearing masks indoors. Abbott did not end the mask mandate until March 10.Obviously, after March 10, they are not breaking any laws if they dont wear masks, but for those who still care about their own health and the health of others, regardless of when the mandate ended, none of the employees (at least 4 of them that I saw) were wearing a mask.

I have been going here for years and it has always been a wonderful experience! Everyone there is knowledgeable and honest about the services needed for my vehicle. John was very polite and helpful!!

Great place, theyve been around and seem to really care about the community!

This is my home garage!The integrity of this establishment is top notch! The crew is attentive and real.I brought my 97 Jeep Wrangler to them.The disgonitic was spot on. I understood everything they needed to accomplish to keep my baby bouncing through mud pits and rocking the highway.Next, I brought my partners Toyota Tacoma for a tune up. Tires, oil, fluids, spark plugs, inspection, and general maintenance.The results were trustworthy.Dustin and John, truly a pleasure.Thank you!K

I was very please with my experience here. Dustin was the one who initially greeted and helped me out. Very professional and you could clearly tell he knew what he was talking about.

Great service and very fast. Staff is very friendly.

John and staff were very quick to identify and resolve the issue with my vehicle. John was very knowledgeable on the particulars of my vehicle and I would highly recommend The Auto Shop.

Writing on behalf of my mom, Christine. Although I wasn’t thrilled with my vehicle’s diagnosis, John was extremely honest, professional and a pleasure to work with. Would definitely recommend The Auto Shop for your vehicle service needs!

Just started an awesome job here the owners are awesome and technicians are awesome

Everyone was super friendly and helpful. Service was very quick!

Visited for some basic maintenance, was handled quickly and efficiently.If you haven’t seen this shop, it’s the biggest cleanest auto repair shop I’ve seen.

Very nice and genuine guys. I would trust them with ANY of my repair needs!

Being new to TX, I chose this shop based on the overwhelming positive reviews. And that’s exactly what I’ve experienced the few times I’ve taken my car in so far. The customer service is consistently personable and professional. This past visit, John showed me the issues with my car so I could see the assessment was honest and in my best interest. The pricing was reasonable. I had a lot of work done that was completed in one day as estimated which was a huge convenience. The overall experience, genuine care and connection will keep me coming back!

I totally recommend The Auto Shop. Competence with integrity, a rare combination these days.My first car was so easy to maintain, I did it myself. With pliers and a screwdriver! These days, I wouldnt even try it. I find it absolutely essential to have qualified and *** ethical *** people to maintain my car. The folks at The Auto Shop are my cars cardiologists. I dont know what theyre doing, but its important and I trust them.

The team at The Auto Shop was very professional and helped me choose the best service needs for my automobile. The repair only took a day after parts arrived. Upon receiving the vehicle, I noticed a major improvement in handling, acceleration and general feeling of a newer vehicle.

Beyond the fact that my name was somehow misdocumented it was a good experience.

Ive been coming here for several years now & have always been very pleased w/their service & good customer service as well. They are always very thorough in telling me whats going on w/my truck & John is very knowledgeable & friendly as well.

Very courteous, friendly and knowledgeable staff explained everything that needed to be repaired. Happy customer!

Just had a really remarkable experience. I needed the rear suspension repaired in a 2004 Buick Ranier. The service manager, John, was very thorough with his explanation of the problem and potential solutions. The work was completed in a very reasonable time...actually sooner than they predicted. Really great customer service. Thanks John!

I was in a pinch, I had run over something unknown on the interstate and it sounded like it wrapped around my drive shaft. I wasnt able to get to it without a proper lift, so I needed someone fast. I called these guys the next morning and explained my situation. Without hesitation they asked me to come in immediately, that this might pose a fire risk. They were extremely professional and kind. They had plenty of work to do judging by the cars in the shop, but understanding my need to get to work, they Immediately got my car up on the lift and found that I had a fair amount of twine and caution tape wrapped around my shaft that had also melted to my exhaust. It was a mess! I fully expected to pay for the service they provided, but the gentleman assisting me told me not to worry about it.Sir, I did not catch your name, but thanks again! You guys have definitely gained my future business.

Great experience, fair prices and very professional and knowledgeable staff.

There are businesses that set themselves apart in communities and The Auto Shop definitely exceeds expectation. From the first phone call to schedule the staff was friendly and accommodating. When dropping off my SUV, John was extremely thorough asking detailed questions to ensure he knew exactly what I needed and made sure I knew additional potentials for what was needed. The Auto Shop uses SMS communication throughout the service and repair so customers know where the vehicle is in the process. When a few extra issues were discovered, I was sent pictures and received a few phone calls explaining what was wrong and what was needed to resolve. When picking up my vehicle, all work was explained and was given a 36 months parts and labor warranty which tells me they stand behind their work. The Auto Shop has truly gained a loyal customer. If you are looking for a great local business to support, The Auto Shop will earn your repeat business. Thanks so much to John and team You guys are phenomenal.

These guys are so cool! Im new to the state and had to get my car state cert. Came in early and was greeted with smiles and good vibes. Just really good people. Of all the car shops Ive been to in KS, Iowa, and Michigan, The Auto Shop was by far the best experience. Im coming back for sure.

Just outstanding...Dustin is polite,informative,knowledgeable and professional

This was my first time visiting The Auto Shop and I will be using them as my go-to from now on.Took my car in for a handful of issues; John and Dustin were both very professional and kept me up to date with the diagnosis, costs and turnaround time for the repairs.

I am thoroughly impressed so far. I brought a company vehicle here after talking with John on the phone for a while because our last mechanic was not very competitively priced. I have dealt with many shops telling me what I want to hear just to earn the business and not following through, but that is not the case here. They delivered in a big way. John walked me through each step of the process, sent me pictures of everything, and gave me advice based on the needs of the vehicle and what made most sense for us as a company, and not based on what would make their shop the most money. The transparency and thorough nature of the process is unparalleled in my opinion. I am super happy that we found these guys and I really appreciate what they have done for us so far. I get the feeling this type of service is the norm here, so I am looking forward to doing more business with them. Thanks for the hard work guys!

I had my car inspection at the auto shop. They have very good and efficient service! Highly recommended!

New customer, and couldnt have been happier with the service, responsiveness and conscientiousness to ensure the problem with our Honda Pilot was solved. Dustin was extremely professional and The Auto Shop has earned our future business!

Kept me updated the whole way and fixed my issue quickly.

Amazing staff! John was very helpful and informative. I needed my suv checked to make sure I didn’t have any undercarriage damage after running over some debris on the highway and being involved in a small accident. They also checked my brakes and did an all around inspection. I am definitely a customer for life now, and went ahead and performed the 60k mile maintenance on the vehicle, couldn’t be happier and feel safer than knowing these guys made sure my suv is in tip top shape! Again awesome customer service and they really take the time to explain everything to you.

They explain what I need, then we discuss if it is needed now or later. Very knowledgeable, and great team.

AAA Approved Auto Repair, ASE certified technicians, absolutely outstanding service, my safety and my wallet in mind; this is perhaps the best shop Ive been to ever and I will likely return for future service.Shout-out to Dustin for kindly handling my case, Clinton for driving me home, and all others who helped!I am especially appreciative that they identified a suspension issue that another shop left behind and saved my life and others in the process.I highly recommend this shop; I feel like Ive struck gold.

I just picked my car up from The Auto Shop and wanted to give them a 5 Star review. My car almost literally went berserk within a mile of this shop so I was able to drop it off late at night and drop my key in the drop box. I was already a customer so I knew their work ethic. I had an in depth estimate by 10:00am the next day and it was ready to roll 24 hours after that. They repaired my A/C which was the reason I dropped it off in the first place but alerted me to a couple of serious problems that I suspected but didnt want to deal with earlier. Im so glad they recommended that I handle the problem while they had it because I know Id be broken down on the side of the highway on an upcoming planned trip. John in the office also had the tech do a couple of things that werent even on the list just because at no extra charge. I can promise you that doesnt happen at the car dealerships! Even though it was costly because I had a number of expensive repairs, it probably was a quarter of the cost I would have had to pay at the dealership and I knew they were necessary.I wholeheartedly recommend The Auto Shop and John for being so informative.....even down to sending me pictures of things that were worn out.

Do not use this shop unless you want to be taken advantage of. John called my warranty co and got paid for a new front struts assemblys but my car runs rough and had a louder noise under hood and dash running worse than before taking car in for test drive at another finding out mounts and springs were old original with parts missing on top of one mount and screws were missing on plastic cover. I went into The Car Shop leaving copies of 2 shops diagnostics telling me manager would be calling me for an appointment to bring car in. After two weeks I call them telling me to take my car somewhere else because they told my warranty co the mounts and springs were still good not needing replaced only struts were replaced. I called my warranty co and they paid the shop for a new complete strut assembly. They are not a reputable shop, collecting the warranty money making a bigger profit hoping no one finds out. They will not honor fixing my car telling me to take my car somewhere else to fix it from now on. Being on a fixed income it’s hard to have to pay for expensive repairs. My car still need mounts and springs another $1K to fix

Because I am not much of a gear head, I really didnt want to try fixing what turned out to be a very simple issue myself. A co-worker recommended this shop and I gave them a chance. I am so glad I did. The issue was minimal, they didnt try to up sell me or strong arm me into repairs that werent needed at this time; instead they gave me a list of things that need work for me to prioritize. I really appreciate their honesty and professionalism. When it is time to get some of those issues taken care of, I will go back to them and recommend them to all my friends.

Summary: Excellent service that goes above and beyond, all in a timely manner.I brought my car in for a routine oil change but was informed of so much more. For no extra charge, the team at The Auto Shop informed me of a nail in my back left tire, and a cabin filter that needed to be changed. This inspection was done at no extra charge. I checked with where I bought my tire and indeed there was a nail, so I will return for further work on my vehicle.And, all of this, was done in no time. A super easy process with a team that cares about your vehicle as much as you do.

The best in town! My whole family has been coming here for years . Definitely know their way around a car. They can definitely do it all.

I will never go to another mechanic again. Excellent work, cheap, and John had amazing customer service.

As a nurse I need a vehicle to work when I get called in. After my shift, as I drove home, my engine light came on. I knew I had an upcoming shift the day after. The Auto Shop made sure a major repair was expedited with expertise. In the midst of the shelter in place, their help was essential for me. They made sure that I could be available for the hospital. The staff was very caring about what nurses are facing, right now. If a nurse needs a care repair, these folks know caring science and have mechanical sense.

They were very helpful and knowledgeable.

Very professional and fast never have to wait! This is the place to go!

Moved here recently to plano! Looked them up and the Reviews speak for themselves! Great service! Quick and really made me feel at ease with the services done. Will be recommending.

2021 Review - Scheduled with The Autoshop via email. They were really flexible with the time and was able to provide me with a date within a week! Came in for a standard oil change/tire rotation and maintenance, it was discovered that my car had a bad motor mount and brake fluids needed to be flushed. John and Dustin were extremely helpful in identifying the issue and explaining it and the costs associated with the repairs. I came in at 8 am and left with my car at 2 pm on the same day. They even dropped me off at work while I waited! Superior service you just wont find anywhere else!! They always have a special so be sure to check their website.2020 Review - Great service, I had a full inspection and oil change. I was in and out in less than an hour. Will come back for my next one!

Brought my 2008 Dodge Charger here. Brought it in 11am Saturday. Got an update call Monday morning. And had it ready for me to pick up that same Monday afternoon. My car is all fixed up! They made the process very stress free. They girls in the office were also very nice. This is the only place i will be bringing my car. Keep up the good work guys!

I called to have a repair done. I am a recently divorced/single mother and a car hit me and drove off. I needed help and fast. This shop was quick and amazing. The quality and compassion this shop has is top notch.I cannot say enough on how highly recommend this shop. They went way above and beyond any other car repair shop i have experienced. I am a 2nd generation race car driver and have been around car shops my whole life. The professionalism and how they worked with me on funds were amazing. They even left a small toy for my son in the car. They brought me to tears of joy. HIGHLY recommend them. Best around.

Got an alignment and a brake fluid flush. Only went in for the alignment, but was informed of the poor condition of the brake fluid. Awesome of them to point out a possible problem.

Dustin was very helpful and professional.

I have been going here for years and always love the work they do. Honest and helpful.

EXCELLENT customer service. HONEST diagnostics and work. The Auto Shop HIGHLY VALUES new and long term customers. What a trifecta! We have TRUSTED the Auto Shop with all of our vehicles for 10 years.

They saved our lives, literally!

Very friendly staff, very knowledge and willing to work with you, I have never had to complain about any service preformed, I will continue to return and did I tell you they remember you by name😊.

Great job. Fair pricing. Fantastic communication

Service is the best! These people really do care. THEY ARE THE BEST! The people are genuine and warm. They provide quality work. Absolutely Love them!

Amazing is one word to explain this place. Excellent service, excellent customer service, very clean facility, friendly staff. I cannot brag enough! I will be bringing my truck here for oil and filter changes.

John and the team went above and beyond as always to make sure my car is perfect. They are a place I trust and will continue to take my vehicles to.

Great prices and customer service. I highly recommend

The cleanest auto repair shop every! Including the ladies restroom! All the staff was very friendly and helpful. My adviser made recommendations but wasnt pushy. The technician resolved my issue without using the most expensive remedy. I m a happy customer. Youll have my business in the future.

First of all, this place claims and touts it’s Covid following precautions. I personally observed 2 people without masks at all. And another 2 that constantly pulled theirs down or had it off defeating the purpose. I took my car in at 730 AM for an appointment I had made 2 weeks in advance. I wanted a simple oil change that included a coupon for checks and tire rotation. I called at 3 PM to confirm my car was ready after hearing nothing all day. It was confirmed my car was ready. I arrived around 430 PM and did not see my car outside but assumed it was on the other side or being pulled out shortly. I was called 3 times and texted once 10 mins before my arrival that they needed to talk about my car. I missed the calls due to my phone being on silent from work and in my pocket since I was heading there. These calls started at 415 PM. Mind you this place closes at 530 PM and I had already been told my car was ready for pick up over an hour before the first call. I asked what the issue was and was told he needed to show me. He walked me back to the service area I did not want to go into both because I have massive back issues and kept saying I couldn’t stand or walk for long, which is why I scheduled an appointment for drop off and pick up, and exposure concerns. He never wore a mask while talking to me and then reluctantly put it on when I asked. The mechanic I was near did not have a mask on either. He kept approaching me as I asked him to maintain a proper distance. He showed me a few filters that needed to be changed. I said I’d probably go ahead and do it. He informed me it was too late but I could take it back another day. I was beyond frustrated as I didn’t understand why my car was not ready if the work could not be done. I asked to speak to someone else after I asked this question without answer and was pejoratively called sir. I was directed to the owner that was “finishing up another client” for another 10 mins not acknowledging my presence nor the issue. I asked them why I would want a check without an opportunity to cure the issue. They informed me I could take care of it next time and it wasn’t crucial. As we continued to debate my $91 bill for an oil change and tire rotation with $50 labor, a woman came to clock out without a mask on. She gestured to me and told me to lower my voice. I told her not to talk to me since she wasn’t wearing a mask. She continued to talk and raise her voice at me while I backed away 6 feet. At this point, I was concerned about my exposure so I paid the bill and left. They were not following proper mask/distancing protocols.TLDRCome here if you want to experience :8+ hours of no communication for an oil change to be completed with an appointmentCalling to confirm your car is ready when it’s not then waiting over 30 mins for it to be readyA $91 oil changePeople not maskedUpdates per the response from the owner :1) This is just a lie. I was obviously upset my car was not ready which would make it obvious to most people with common sense I had the expectation it would be ready. No one ever informed me you were short handed nor that my car would not be ready until 5. Actually, no one said anything to me all day after dropping off at 7:30 AM. I called at 3 PM to confirm my car would be ready at 4:00 and was told it was being finished then. I didnt arrive until 4:30.2) It should not take a mishandled customer experience to have an effective communication on timelines. Seems pretty 101 to running an effective automotive business.4) This is about the level of professionalism I expect top down from here. I would have gladly left earlier had my car been ready which it was not.Dont worry I wont be returning but I think its rather generous to call yourself a business. Thanks for the reply on #4 as it really leaves no doubt as to where the problems originate.Ill let people judge for themselves if they want to come to a business that just now realized they need to correctly communicate times for car pick up at an auto shop.

We have used The Auto Shop for repairs since we relocated to Texas several years ago. They are ALWAYS easy to deal with, friendly, honest and thorough in their work. My husband is quite particular about who works on our vehicles as he does quite a bit of this type of work. If they can satisfy him, they do great work! They are incredibly flexible from a timing standpoint. We absolutely wont go anywhere else! Highly recommended!

I will only go to the auto shop in the future! The people here are honest and fair. I had been told I needed extensive work done on my vehicle by another mechanic, and friends suggested that I take it over to Jerry for an honest opinion. Turns out I did not need any of the services the other mechanic told me were critical to my safety. I really appreciated Jeff and Keith’s honest assessment of the situation, which is so rare these days.I will never go anywhere else!

Until this year, my BMW was completely covered under manufacturers warranty. So, when my car needed service (no longer covered), I was at a loss until I remembered an automotive shop I hear advertised on radio station KAAM 770. I know that station thoroughly vets their advertisers. Consequently, The Auto Shop was the first company that came to mind in my crisis. THE AUTO SHOP proved to be as competent, professional, and personable as their radio ads portrayed them. Once when I called, the owner (Jerry) actually answered the phone! Every staff person I worked with was especially kind and sympathetic to my situation. The repairs my car needed were neither minor, nor inexpensive. However, Randy worked with me to find the best price for the required parts, and I know I would have paid MUCH more at any other shop (definitely at my BMW dealership). THE AUTO SHOP is AAA certified, which reinforced my confidence in their service (and also got me a discount on both parts and labor) as a AAA member. In addition to the kind concern and professional service, I received a follow-up phone call from Kris (front desk/office), to check on me, ensuring my car was performing optimally. Some of my doctors dont even follow up with me! 💁🏻

I needed my car inspected so I could get my new registration sticker. It was around 2 or 3 on the last day of the month (go figure) and I was determined to not have to go to the tax office the next day when I always go to Tom Thumb and never wait in any line. Ive never taken my car anywhere but the Honda place where I bought it but figured I would have to some day. I also knew I probably wouldnt make it to get my registration if I went there. I didnt have any idea where to go but remember passing The Auto Shop every time Im on Plano Pkwy. (I have no idea how I remembered the name!) I called to see if they had a long wait and they said to come on in...I think when I got there as quick as I did they were a little surprised.When I walked in the door I was immediately greeted by name. The two people working inside were extremely nice and we talked for about 15 minutes while someone else took my car back. It definitely helped make the time go faster. Im not sure how long it took, but no longer than anywhere else. I would definitely recommend The Auto Shop to someone looking for a nice, clean atmosphere and friendly people to work on their car.I would go back, unless it is something covered under my warranty, of course. ;)

I first found The Auto Shop as a recommended vendor from AAA. Ive used the Auto Shop for over 5 years now. They have always done an excellent job on my car. They may not be the cheapest shop around, but Ive always gotten fair value (or more!) for what I paid.They always give me choices when available, like use the moderately priced brake pad, which is a good product, or this higher-priced pad which will last longer, or we can fix this today, or you can drive your car safely for another couple of months before you really have to fix it.I trust the Auto Shop to find and tell me the truth about issues with my car. I always feel like they have my best interests in mind.Sometimes, when I really need to pick up my car by a certain time and they tell me they can do it, they dont. And that has impacted my life on 2 occasions. But while somewhat aggravating, the positives at the Auto Shop far outweigh that one negative. I would say the Auto Shop is the best shop Ive ever used. Im looking at getting a new car now, and I will bring it to the Auto Shop when the need arises.