I cannot say enough good things about my sales associate Danny Velasquez Discua. He was super attentive, he always informed me of the next steps and I walked away with the most pristine used car I have ever purchased. The financing team were really nice even though I was paying cash and they provided some nice options for extra coverage. This was a great experience.

I had a really great experience. I have never had an Audi Q5 before and Andre Miller and the staff helped me find the best deal possible. I’ll refer anyone to him cause of his hard work and love for the product. Thanks again!

Quick and painless, even on a used S5 Sportback. Honest dealer who ensured all maintenance milestones were complete before listing. Salesman Nathan Brown not only was genuinely nice to work with and accommodating for time schedules and children, but also had an obvious love for the cars and had more enthusiast-level knowledge than the typical salesperson. Not pushy, no tricks, just love for the brand. Would definitely recommend Audi Plano and especially Nathan.

Gino was very helpful and knowledgeable. He even drove my new car out to my work for me the next day! So happy with my experience and I highly recommend scheduling your own test drive. You won’t be disappointed.

Anna was excellent as our sales rep, she did everything to help us out and are completely satisfied all personnel at Audie Plano was very helpful. Thank you so much. Great car dealer to do business with.!

Audi Plano has always provided me with the best service! Everything from purchasing my Q3 to the regular maintenance has been the best car experience. Everyone is welcoming and kind. I highly recommend using Audi Plano!

I loved the service Andre provided! He was patient, detailed, and never pressured me during the search process. Andre has become our trusted advisor and has lead to two purchases from Audi Plano. Our business will continue to align to Audi and Andre as they treat their customers with respect. Thank you!

Bought an Audi A6 from them in May. Felt right at home right as I walked into the dealership. Richie and Stephen took care of me 100%. I highly recommend this dealership. I could have went and bought a car right across the street from me at Audi of Dallas but made the easy/correct decision to purchase my new vehicle from Audi Plano. Best decision and best purchase of my life. Walked out of there feeling like a new man thanks to this dealership. It was the first car I had bought on my own. I recommend them also based on the fact they care about their customers dearly and they are not after them just for the $ and a sale. I will be back and purchasing another vehicle from them sometime in the future. Best damn dealership, sales department, and managers you will ever find. GO HERE.

Really enjoyed my buying experience at Audi of Plano. My sales associate, Marcos, did a fine job. The sale wasnt high pressured and they were able to find me some discounts that may otherwise have prohibited me buying the car. Its a beautiful facility as well. A nice place to be when youre spending around four hours cutting a deal. Id recommend this dealership.

Could not be happier with my car buying experience than I am with Audi Plano!!! My salesperson Samuel Yeager, was knowledgeable on every aspect and functionality of my Audi A5 Sportback. He highlighted key characteristics and walked me through everything there was to know about the car before I left the lot. The Sales Manager Mitchell Bartz is a straight shooter with a no-nonsense approach and was transparent and fair with every figure that was presented on my deal. Lastly, the Finance guy Steven Massey was able to beat the APR rate my Credit union had approved me for!! Satisfied and thrilled to have bought my car with these guys. Truly exceptional across the board.

My salesman Emari was excellent. He was honest and extremely helpful. The finance team including Andrew was great and for me the terms I asked for. I drove away in my dream car and will definitely go back for future purchases.

Brought my Audi A6 in for 20k maintenance interval and some minor concerns. Great experience with Audi Plano, specially my service advisor. Promptly communication along the process and transparent pricing. Overall, great experience with customer service and definitely will be my go to place.

As always Audi Plano did a great job. Hunter is the best --- friendly and very knowledgeable. And they are quick and complete. This is an excellent dearlership.

Thank you Ricky Reed! He is the man you need to talk to! I had a great experience at Audi of Plano and it was all because of Ricky. A big shout out to Evelyn in finance, she was great. Don’t go anywhere else! They will take excellent care of you.

I had a wonderful experience at Audi Plano. Paul was polite and patient as he provided excellent service. My appointment was lengthy so Paul offered to get me a lift home. I appreciated his hospitality.

Ive been a customer of Audi Plano for 3 years. The service is great, the people are great! They definitely raise the bar when it comes to the car buying and upkeep experience!

Audi Plano has been a great place to purchase my first car. The sales associate Marcos Baladez has been absolutely amazingly helpful throughout the process. He came on his only day off and stayed throughout the day just to help me get my dream car! He is also been very responsive and helpful even during the weekends!

I just switched my Audi service to Plano, and was so pleasantly surprised with the attention to detail, cleanliness, and overall friendly attitude in Plano. Thanks to Paul for going the extra mile to provide a pleasant experience! I will definitely continue to use this location as my preferred service provider.

I worked with Marcio Velasquez(Finance) and Erick Alonso(sales). They were great. I did everything over the phone and in another state. Not only did they find the car that I wanted. They also gave me a great price and also asked me my budget and actually got my car note payments lower than what I projected. I never met them in person because of the distance but they were able to send and show me videos of my vehicle. They also had my Jeep Grand Cherokee hand delivered to my home. I’m a very happy customer and I’d recommend them to anyone in that area.

Great customer service. Purchasing process was very smooth, courteous and professional. Our sales rep, Anna deserves a 10+, She did great! We highly recommend her. I went there to get my 2018 Q3 serviced and she contacted me to see if I wanted to see my options to get out earlier from my lease. Long story short, I left the dealership with a 2021, brand new Q3. Great sales skills, not pushy. Im a Sales Director at my company and Ill hire her without hesitating. We are very satisfied with the experience.

Gino was fabulous to work with. We walked in the dealership without an appointment and he dropped what he was doing to help us right away with a smile. I’d consider us tough customers and Gino did everything he could with a positive attitude to make it work! I’ve worked with 3 different sales agents and he has been the best. His solutions driven approach made a huge difference. I hope to work with him every time and would highly recommend him to friends & family.

I highly recommend Auto Nation (Audi Plano). From the time I pull in my car into the service area to finish, the service is excellent. I get updates via text and the staff is courteous and will not unnecessarily repair or charge like a few auto service centers around town. On this trip I dealt with Nicholas who was simply cut out to be customer oriented and efficient. Great job and keep it up!! - Neville

We had a great experience purchasing a vehicle at Audi Plano. Originally we were looking for a different car, but that was gone. But Adrian was able to find something even better for us. We fell in love with the car immediately and bought it right away. The purchase process was very easy and we were done in a few hours. Thank you Adrian and the team for making this a great experience for us. We will return definitely for another car soon.

One of the many reasons I own an Audi is the impeccable service I always receive from the Audi service team - everyone I encounter is top notch. My service advisor (Bryan Cabrera) is always courteous, responsive, and knowledgeable (just to name a few adjectives). A definite 5 out of 5 stars...

Erik was awesome! Didn’t buy a car yet but he helped me with all the questions that needed to be answered and took his time giving me information. I’ll come back to buy a car from him. Telling my friends and family to come see Erik at Plano Audi. Thanks Erik!

I walked in last night and there were two receptionists up front. A sweet older woman and a very rude plain looking younger one. The woman was sweet but the younger one had RBF and was very unpleasant/unhelpful. They’re the first person someone sees or interacts with upon entering the dealership, she should be properly trained in customer service skills. Everything else was great, but if I could give less stars for her specifically I would.

Prompt and courteous service Brian was very helpful and professional, took proper care of us, scheduled the service and delivered it on time thank you for a great experience.

My salesperson delivered as good of service as this dysfunctional and poorly managed dealership would allow him to. I was mislead about a few things by multiple people about the vehicle including maintenance that was supposedly done but wasnt. Pretty sure it was not intentional, just a lack of their people knowing whats going on. It has been 2 weeks since I bought my 2021 Audi and still am waiting for even an ETA for the missing key they are supposedly going to get to me. Communication is terrible here. Getting a manger to even talk to me was like pulling teeth. Messages left for the GM went unanswered. I continue to call and text not get a specific answer about the key. I am surprised Audi lets these guys put their logo and name on this dealership. Ive gotten far better service at dealerships where I spent less on less prestigious brands. I would have paid more to be taken care of better elsewhere if I knew it would be like this going in. Also they only filled the car to a half tank and it was sort-of clean when I picked it up! Seriously?

Nothing but good words for the crew at Audi Plano. Many thanks to Andre M. for his stellar customer service and helping into the car of my choice. And to Corbin, who has been great accommodating some final works on my Audi.

I can’t stress enough about the amazing service here, the purchase process was great. Everyone at this dealership was great and everything was pristine. Rosa was the best sales person I could ask for, I live and Nebraska and flew down there for my car she was very helpful throughout the whole process. I would make the trip down for the service again any other day!

Our sales associate Tommy Stewart was courteous and found a vehicle that was best suited for us. He made himself available to answer all of our questions and concerns. We wish him well to grow professionally, guided by sound leadership and sell many more vehicles.

I went into the Audi dealership with no expectations except that I wanted to test drive an Audi A4. I had intended to purchase a vehicle at another dealership but I had to do this first. Well needless to say, I left Audi of Plano with a brand new Audi A4. I had Reggie Boone as the salesman, he was so laid back and made it so easy to decide exactly what my choice was going to be. There was no pressure, he just made it happen and that is the part I appreciate. He listened. As for my Audi, I just love, love, love it.

Unfortunate experience Review 1/2 due to character limit-Vehicle not delivered as promised, Chadi Bouazzi-Finance team was a terrible experience, Ms. Castro and her SupervisorSale experience-The facility had the truck I was looking for at a good price. After looking at it I was surprised with how dirty it was, bear in mind that this is a used vehicle. We could not make a deal due to my trade in value which is understandable since it was a quite old car. This was a good opportunity for me to show my 12 year old how one thing can be said but not really done. “10-15 minutes” for them to look at my car. 30 minutes later I walked my kid back to show her our sales representative working with another family, not concerned about returning our car so we could get on our way. We received our car after walking up and asking for the keys. We left.Monday I receive a email notifying me the price had been reduced on the truck, I thought about it for a day. Tuesday I posted my car on Craigslist and had it sold in 4 hours (I did call the sales man before I finalized my car sale to make sure the truck was there). I called the sales man and asked to hold the truck and get the paperwork ready and I was bringing my own financing and a cashiers check for the rest. He assured me he would have everything ready to go.I arrived at the dealership a hour later with my loan pre approval number and a cashiers check for the total amount on the sales slip that was emailed to me. The sales person did not have anything ready. We agreed on the price. A scratch, a wheel repair and the truck to be detailed was part of the agreement. We went through some standard paperwork.This is the moment where I lost 3 hours of my life I’ll never get back.Finance experience-The finance team stepped in. The sales person brought me a finance document, I explained that I already had forwarded him the loan approval number, he insisted I just needed to sign the document as part of the standard procedure, I explained the document did not have the correct amount that was going to be financed and again he insisted “standard procedure” and it would get worked out with the Finance team. I was told just a couple of minutes that turned into a hour.Once the finance lady greeted me we began talking about financing and I clearly explained I had my own financing, she then shows me the document the sales person had insisted I sign and asked me why I signed it! We talk in circles for 5 minutes, I begin to get frustrated and its starting to show, she then tells me I don’t need to get a attitude with her. This is when I get up and walk to the sales manager Murad Muriasy who has been pleasant so far. I express my frustration and ask why I can’t leave a check for more than half the vehicle, do my financing and purchase a truck (really a big request I guess). He assures me everything is fine and they will fix it.Then the Finance manager (I never got his name). He explains how they are all trying to help me and the loan number I gave them is not what they need but will not tell me what they need because they are “helping me” and have given me almost the same rate as the loan I came in with. Of course theirs is more but they’ll match it to “help me”. So back with the finance lady I go, to the office and sit at the desk. She is also frustrated now and begins asking me if I “go to work for free” and how do I expect them to “work for free” so I take a mental time out and call my bank while she is typing away. Turns out my pre approval was done incorrectly earlier in the day and they are actually going to give me a interest rate 1.5% lower than before. So much for all the “help” I was receiving from Plano Audi. The finance lady begins to get frustrated with the conversation I’m having with my bank, literally flings papers across the desk to me and ask me to leave her office if I’m going to be on the phone because what she is telling me is confidential and “I can’t be on hold with the bank during this conversation”.

First time Audi buyer, and I’m not disappointed! I was a little hesitant to buy a car I have only seen on the website but everything turned out perfect. Thanks Adrian for making this process smooth and painless.

I got my first Q5 car here from 2014 and i tried them again for my new Q8On the websites new Q8 interest rate 0.99%. I talked with sale man he is totally nice and i got appointments next day to get the carHe was off and sent me to Rosa sale manager.. i was fine even she didn’t take any commission on the sale so she didn’t have to be nice.. I understand that. I didn’t want sign paper for interest rate cause it said 1,99% i told her I qualified for 0.99%. She let Evelyn financial woman talked to me and tried to convinced me “ this year is different business loan for car is 1.99% “I told her i will go to another dealership so they will give me 0.99% she told me “ it will be the same rate for business. “ i signed all paper i thought it was right, i lived 2 and half hour away from Audi Plano i kept tell her i ‘m late i just need Audi Care.. and she mad at me she said she need to do her process and blab blab… about all insurance for windshields, for brake for battery… i told her i just need Audi care … she was strict and mean that how i felt about her .i thought i got unlucky that day. I loved my car and show my friend about it and 1week later I brought my friend to Audi Tulsa they gave her 0.99% for her Q5 and i helped my cousin to finance for another Q5, i use my business to loan for it . I found out Audi Tulsa gave me 0.99% on business loan.. Finally Evelyn from Audi Plano got me.. i called her next day i want she fix my interest rat and she hang up on me and kept tell me nothing can change if i want 0.99 from another dealer just trade my car ..So this is first and last comment for Audi Plano.. even i liked sale man but the financial woman was the problem. Be careful with finance paper.. say NO if u felt it’s not right.. another dealer will give u more chance and treat u a better way u deserved..

As a busy professional, I pay extra for luxury, but what some Audi dealerships forget is that most individuals who pay extra for luxury also want convenience. Whenever I take my vehicle in for service, I have many convenient options such as a loaner vehicle (which most of the time are their top-of-the-line vehicles), a ride back home, and/or they will drop off your car at your door.In comparison to Audi Plano, my experience at Audi Grapevine was disappointing to say the least.

Devin in the Collisions center took great care of my Audi S4. He is an excellent communicator and kept me informed and up date on my repair. Only OEM parts, if you want your car to be returned as good as pre accident. This is the spot.

The dealership was able to search for the particular vehicle with the option and colour we wanted. They had to ship the vehicle from another town, but ensure we got what we wanted. The entire process was seamless and stress free.

Excellent service, as expected! The rep, Nicholas, communicated well while coordinating details end to end throughout my maintenance appointment, including arranging a round trip ride at the last minute. As a customer of Audi Plano for two decades, I was pleased that all went well.

Excellent staff. They were able to complete all the requested services in timely fashion. Would be helpful to have a loaner car, but at least they were able to provide lyft service to/ from home.

Diego was AWESOME!!! Super helpful and nice all the time. Im pretty sure he was off a couple days and still showed up to help me out. He worked with me and got me a check quickly. Best selling experience Ive had AND they got me the most money!

Overall, buying a car here was an average experience. Im the type of consumer that does a ton of research before coming to the dealership so I typically already know my numbers and am only there to see a specific car Ive predetermined is a deal Im willing to go for. That being said, I dont know how this dealership handles a more open to options customer. I got paired up with Tracy Crawford as my salesperson. Tracy was nice enough through the test drive portion and gave us good information about the car and the Audi brand in general. Tracy uses the typical salesperson technique of asking questions you can easily say yes to in order to continue getting you to say yes to actually buying the car as well typical customer objection handling. Personally, I hate these tactics. I prefer a more genuine sales experience where I feel like someone just wants to help me accomplish my goals (which was buying a bigger car for my family). After negotiating the deal and pricing for the trade ins, we were passed to Evelyn for financing. Honestly, Evelyn provided really excellent service and options for financing. She was quick and efficient and personable - she bumped this review from one star to three stars easily. She demonstrated the sales techniques I personally enjoy as a consumer, which was just helping me acommolish something I already decided was right for me.

Adrian the sales rep and Steven M the finance agent were awesome. Walk in and was helped right away; answered all my questions and the purchasing process was quick and painless. Would definitely come 🙂

Very nice and professional service. I am very grateful for the help of brothers Danny and Marcio. Very professional and careful. Let me trade-in the car of my dreams at a very good price. I am very satisfied！！

My Service Consultant Micheal Bush and the Service Manager were very customer focused. They took the time to personally understand my service needs and researched the solution. I remember Micheal saying “It’s all about the customer”. Great job Audi Plano!

I’ve been taking my cars for service in past two years. So far i love it. I was lucky to get paul as my service advisor. Hes a straight forward and caring person, great at communicating concerns and will work with you to accommodate and get things accomplished.

This is our second vehicle with Audi Plano and they have always been great to do business with and their Service is terrific. Hunter has been our service advisor for both vehicles and he is great to work with. Always keeps us updated and informed of all options.

Great experience! Went to sell a car and found something I wanted to take home! No pressure to buy and very laid back experience which was very much appreciated! Tracy was amazing, highly recommend!

My buying experience at Audi Plano was incredible. The staff is very polite and professional and went the extra mile for me. I really appreciate the experience.

I visited Audi Plano to sell my car and Diego Martinez made it a very stress free experience. He was personable and professional and was very transparent throughout the process. He made me feel at ease with the transaction, and I ended up selling my vehicle for a price that I was comfortable with. I was very happy with the experience and would recommend contacting Diego if you are selling your vehicle.

I want to take the time out to thank Gino Bresolin once again for helping with my trade in of my financed 2020 Audi Q3 for a new Black optic package with 20” rims w/ Sport Seats 2021 Audi Q3. It all started when I had to do some maintenance on my 2020 Q3 and was given a 2021 Loaner Q3 with the Black Optic package w/ Sport seats in Turbo Blue. I only drove it for 3 days and can already tell the difference in vehicles handled better and comfortable seating. That’s when I realized I wanted the new 2021 Audi Q3 with the package I wanted and color. I immediately contacted Gino Bresolin, internet sales manager at Audi of Plano to inquire about the vehicle I was looking for. He went into action quickly and found the vehicles I was looking for and scheduled me to come into look at the vehicle I choose. I sat down with Gino and he was great as usual breaking down everything with the financed 2020 Audi Q3 I was currently paying on to him helping me understand that it would be best to Lease the new vehicle. This was the best option for me considering that I will eventually be trading this one after a few years for a new vehicle again. Once I made my decision to go with leasing Gino took me through everything that I wanted for my lease and passed over to Steven Massey, who is the Audi Plano finance guy to help me through all the paperwork. I was able to drive off in a brand new leased 2021 Audi Q3 with the package I requested. I can’t thank Gino and Steven enough for everything.

Nicholas was an excellent service partner who constantly kept me informed on the status of my vehicle. While showing me additional service options, he explained what each one was for so that I knew exactly what I would be paying for. The customer waiting area is a comfortable place to work while Im waiting. I always go to Audi Plano to service my vehicles.

We test drove several vehicles with sales person Gino and landed on the Q8. Gino was referred to us from our long time service writer Michael Bush. Gino is transparent, helpful and eager to assist.Audi Plano has serviced our A6/Q5 for last seven years. We decided to trade the 13’ Q5 for a 19’ Q8. The Q8 was at a CO AutoNation store and had to be transferred to Tx. The transaction was not perfect or seamlist, but Gino kept us updated and resolved every issue before it became a problem.We dealt with Andrew in Finance. We gave him the opportunity to earn our business (we had our own credit union financing) and he made it somewhat painless offering options and good rates. Andrew was to the point and made every attempt to close the deal.Buying a cars is never fun, the process can be challenging to say the least. The current shortage of inventory makes the process even more painful.I will happily refer Plano Audi to anyone.

You really came through for me this time. Your tenacity in determining the cause and detail in looking after my Audi is particularly appreciated. Thank you for your tremendous service!

I couldn’t of have asked for a more perfect experience. Everyone was very welcoming. Ricky is the best! He is wonderful. He went above and beyond to help me find the perfect vehicle. Not only did he make the car buying experience fun, but even after my purchase was finalized and I had driven off the property, Ricky continued to check in with me to make sure my Q5 was everything I was hoping it would be (and it has!) He is very knowledgeable, incredibly sweet, and very accommodating. I highly recommend requesting him as your sales associate. He makes every step of the process enjoyable.

Ricky Reed is the best! We traded in our Audi (which we loved) for a suburban to fit more kids and all of their sports gear. He worked so hard to get me into the perfect one for my family.

Public thanks to Eli, the Audi serviceman who helped me recently. I arrived at the Plano service center, without an appointment, to see if they could potentially volunteer to help me with a minor problem with my rear license plate. I just explained the issue and Eli confirmed it was an Audi related issue (with the length of the bracket threads). He couldn’t promise to fix it, but successfully removed the stuck screws from the nearly stripped bracket anyway, using a couple tools and some strength. He replaced the frame with the new one I provided and I was on my way in less than 15 minutes! My friend and I struggled with the bracket the day before, and tried a couple other times on my own… and so I was very happy Eli was so enthusiastic to help without charging me anything. It’s just a little thing relative to all others, but it made my day — especially since I’m a new Audi owner and new to Plano. Thanks again! 😊

Purchased a used car, very enjoyable experience. Gino Bresolin was our salesman and he was excellent. A man of his word!

This dealership is great!! As soon as you walk in they greet you and make you feel very comfortable. Their customer service is awesome!! I had already been talking to a sales rep, and they spent no time in contacting him. He explained all the details in full, and was very helpful in getting us a very good deal. We even had some of the finance officers come out to meet us, which in any other dealership has never happened. And the staff actually shows you that they do want your business, and will do what they can to get and keep your business. I would highly recommend this place!!

Gino rocks! He was very attentive, returned every call/text. Always on top of the process and wonderful personality to top it off. The Mazda6 was still being inspected but he called the minute it was ready so we could be the first to check it out. Bought it. It had a small spot that needed fixing - day 1/2 later it’s like it never existed. Even did more detailing I wasn’t expecting 🙌 Finance was challenging despite my Capital One loan offer for vehicle VIN with a spot on loan summary. He ended up clocking out leaving it unfinished but Gino stepped up 👍 and found Evelyn to help. My phone call to Capital and she got his error straightened out. Yay Evelyn! Everyone drops the ball. It happens. Would I go back?? Oh yeah! Ask for Gino.

Great no-nonsense sale and financing support. Adrian Podea was a great sales guy. Thanks Audi Plano. Happy with my purchase!

The service department is always so professional and courteous. I’ve been going here since 2018 when I got my 1st Audi. David was my Advisor. He’s since been promoted but when I see him, he’s still as professional and courteous as ever. He consistently ensures that all my expectations are met and goes above and beyond when things go well and even when there’s a slight hiccup. I’d recommend this location to anyone.

I come from Connecticut where I lived 40 years and always dealt with Mercedes dealership and used personalized service. Audi of Plano was a very refreshing experience and received personalized service. Mr Hunter Sevice manager is to be applauded.

We were kept abreast of the progress of our maintenance appointment and we were able to pick up our car at the end of the day. Great communication really helped. Thanks Nycholas!

Overall I had an amazing experience purchasing a vehicle at this location. With the help of Andre Miller and Andrew Copp I was able to take a look at the car the and finalize all paperwork to drive out of the lot with a new car with no problems whatsoever. They just offered an overall excellent customer service that I’m sure this location holds all of their employees accountable for.I will definitely come back for any future vehicle purchases.

The car buying experience at Audi Plano was nothing short of fantastic. Kyle was very knowledgeable and truly had my best interests in mind. I drove my new Q3 off the lot and have been happy ever since.

I love going to Audi Plano. I am treated like a MVP while my car is being serviced. Nych made sure I understood what services my car needed and any options available. I was offered a comfortable waiting room with a great coffee bar or on this visit I was given a Lyft ride home and back. I am surprised every time I go to Audi Plano at the high level of customer service. I am not used to being treated so well.

I have had one of the best experiences shopping for my Audi at Audi of Plano. Ricky, Isi (Israel) and Steven made the whole experience smooth and super easy for me - right from looking through the inventory, helping me zero down on my priorities to working the right financial model for me they were all the way helpful. Overall a great exprience !!!

This was customer service at its best. Everyone was attentive to our needs from the front desk to sales and service. You definitely feel like family when your there!

It was amazing experience from start to driving the car home. Got personalized attention, Nathen and the finance guy (sorry for missing your name) were excellent at making the total process wonderful. Really enjoyed the buying process. All the best and keep up the good work.

I purchased a Q5 March 2021 and our sales person was Andre Miller. Andre was very helpful and knowledgeable about the car, features and benefits. He went above and beyond to make my husband and I welcomed. We received Excellent service! I am happy with my vehicle. smooth and easy transaction. Overall Excellent Service from the welcome to driving off the lot.

Sat for FIVE hours for them to ultimately tell me they were unable to find a nail or cause of the leak in one of my tires nor replace three of my tires... no other options were offered by Gilbert, the service rep I was assigned to. I will have to figure out how to get the tires replaced somehow. At least they washed my car I guess 🥴Update: took the car to Discount Tire and they found the leak in less than thirty minutes...

I am happy with the car, the staff and most everything. it was a smooth transaction for the most part. Here is the part I am not happy with:I talked to my sales person, Reggie; great guy. I was a bit hesitant because I had seen several similar cars listed 4k-5k below the one I had seen there, which was a 911. I received a text from the sales person and I agree to go in to look at the car again. We agreed that I would receive at no cost front new tires.... that was a huge deal for me! A day before I was suppose to arrive, corporate dropped the price of the car $1500.00; Which motivated me to go there a day early and purchase the car.... HOWEVER, once I was signing the paperwork the price of the car had not been adjusted, therefore, the asked the manager to adjust the price and he took AWAY my new no cost front tires.....!!! I felt that it was NOT right for me to have to be penalized and not get my tires because corporate had dropped the price of the car... If corporate would have not dropped the price of the car, I dont think I would have purchased the car.... TELL ME WHAT DO YOU THINK..... WAS IT RIGHT THAT I GET PENALIZED?

Adrian and Andrew were a huge help in me purchasing my car. I had a great test drive with Adrian and Andrew ensured I got the best the deal possible with my finance. Thanks guys.

Had my Audi in for service. Easy to schedule on line. Quick service. I would recommend if you need to service your Audi.

I had Such a nice and pleasant time at Audi of Plano! The Dealership is immaculate and everyone is very friendly. Go and see Kyle if your looking for a kind, personable and honest car buying experience!!!

“Audi Plano has an extraordinary Team” who care, are attentive and make sure you have a great experience.Kudos! To Ricky Reed, Israel, Finance Dept. and Bryan Service Advisor, they are very knowledgeable, and efficient. They work well as a Team, and I have nothing but great things to say about Audi Plano. I will be recommending my family and friends go to the BEST Audi dealer in the DFW area.

Had a great experience. I loathe going to purchase a vehicle. With Audi of Plano I was able to see the vehicle on the website and see online pricing. After that, I made an appointment to see the vehicle. The price offered wasn’t the price on the internet, due to a back end problem on their website. However, they honored the price AND gave me $3000 more on my trade than I expected. Thank you for an easy purchase.

Brought my Audi A6 to Audi Plano For a Blinker/Brake Assembly. I’ve never had a better experience with A Service department Anywhere. And that’s because of Bryan Cabrera, one of Audi Planos’ Many Certified Service Consultants. But he might literally be the BEST service advisor I’ve ever dealt with. Professional, Polite and QUICK! I was in and out in a timely fashion and Bryan updated me every step of the way. I highly recommend Audi Plano for your servicing needs if you have an Audi or any other Type of vehicle to be serviced. Blown away by this store. Go check them out if you haven’t!Audi PlanoAsk for Bryan Cabrera!Brad

When my car broke down the week of Christmas 2020, Audi Plano was more than willing to make an exception and get me in. This was my first visit to the location for service and it worked out since I work very close. Skye explained the process right from the start and made sure they had a loaner car for me so I could make it home since the repairs would take a while. He always kept me updated on the next steps and kept me in the loop about any delays. All the staff here are great and very accommodating. Highly recommend Audi Plano service department.

Got the service done fromPlano Audii location. Staff was very prompt and friendly and gave a top notch service for routine oil change service.They have done a great job. Its always a go to location for us for service appointments since we purchased the car from them.

These guys at Audi Plano are the best! Professional and thorough. Loaner car was waiting for me when I arrived. This is how car service should be. To me they set the standard. This is my 3rd car from them and not my last. Can’t thank you enough for making this a most pleasurable experience.

I have to honestly say this was one of the best car buying experiences I have had. My sales person Adrian was very knowledgeable and welcoming. Not once did I feel pressured. I felt very comfortable throughout the entire process from start to finish. The finance manager Steven was very patient and went above and beyond. Overall, Audi Plano is worth every one of the five stars.

Easy to set appointment. Loan car was ready to go after checking in my car. Called me within 2 hours after investigating car, clearly explained the problems and subsequent recommendations. Opted for no repair at this time and no fee was charged. This was my first visit but very impressed with quality of service and employees. Would definitely return for future service and comfortable in recommending to others.

I cannot say enough good things about my experience with Audi Plano. More specifically with Israel Velasquez. He was fantastic to work with, he gave us comfort in truly knowing the brand especially with this being our first Audi vehicle. While the brand was unfamiliar, Israel’s knowledge assured us it was the right choice. He also took the time to show me in detail every feature the car has to offer before we left the lot. He provided customer service that far exceeded our expectations. Very pleased with the experience through and through. Would recommend you go to Audi Plano. This was not the closest one to our home but the hour drive there was well worth it.

The staff quoted a few hundred dollars for fixing the back license plate’s lights, but ended up being costing more than double. They also said the gasket needed to be replaced due to oil leakage, yet I’ve seen no leaks on my garage’s floor.

Great customer service and great overall experience! Car is amazing! Quick and easy process.

Great service and communication. I worked with Marcos and he really help me purchased a truck from them. Had a few minor issues with the truack that he took care of no questions asked.

Paul is awesome! Not only was he able to find us a loaner even though we didn’t schedule for one, the maintenance was done perfectly on time and my car was also cleaned! Will definitely be back here, amazing service!

I had a great experience at Audi Plano. Mr. Berry was my service advisor and he took excellent care of me. I didnt have to worry about anything and he was always helpful. Great visit

Good overall experience. Quick transaction and to the point without much haggle on fair price. Good overall service and follow-through by Erasmo.

Ricky Abram & staff did an amazing job placing me in my new Audi Q3! Fantastic location & team!

Consistently great experience with the service dept every time. Michael Bush took great care of me. Quick, knowledgeable and super helpful. Everything taken care of at top speed and back on the road.

I’ve never owned a European vehicle, but we stopped by here while looking for a new SUV due to needing more space with our son about to be born and we were helped like we were family, and was happy to work with everyone who we came into contact with there and ended leaving with our new Q7. We love the vehicle, and the people here are wonderful. I definitely suggest getting a vehicle from here!Edit — and, I do this very, very hesitantly, because I don’t like leaving negative reviews, but although my review was five stars, I’m now reducing it to two stars due to the continued experience I’ve had with them and their pretty lackluster sales representatives.After my sale was complete, my sales rep basically acted like I’m an annoyance, disregarding my messages, giving me useless information on setting up the MyAudi app, and just being overall rude to me after I had made him money. Once the commission was over, I’m pretty certain I went to the back of his “give-a-dang book”.

My experience at Audi Plano has been nothing but outstanding. The first few months was taking advantage of the free car washes; staff is great and exspeedient! When I came in for an oil change your Service Professional Hunter made my experience super pleasant and highly satisfactory. I then I ended up having a tire replaced and Hunter tracked down my warranty, kept me abreast with pick up times right on time. Im a single female and appreciate the care and positively outrageous customer service from the asset you have in Hunter. Thanks soooo much!!

The service department has been really good in the past, but for my most recent state inspection they had a 3 hour+ wait despite having allowed me to schedule the appointment in advance. They need to update their online and phone scheduling tools to match their equipment capacity.

This was a great experience! It was easy dealing with one person that took care of us from beginning to end. I am an Audi customer for life now.

Michael Bush was my Service Consultant. Great customer service and communication and my car was diagnosed and repaired quickly.

Adrian was an our salesman, he was awesome! Gave us a great price. We were in and out with a new car really fast! Definitely recommend going and seeing him for your new Audi!

Great service advisors, always keep you informed with the progress. Exceptional service.