Couldn’t be less helpful. They just sit there silently and if you prompt them to respond, they are terse and disengaged. You’re literally better off talking to a wall. I’ve had a number of crises and called them in desperation, and it’s never helped. If you think you’re feeling isolated now, don’t bother calling them. It will just make it worse for you.

This isnt a place that I normally would sign up for but if your in need of help and dont know were else to turn the doors are always open and I can assure you you will not be turned away. Some of us are sicker than others and need to be brought back to our senses and given a reality check and a place like this is exactly what the phych ordered.

Not really helpful - called with a crisis situation about my child (on Sat) and was told to call on Monday for a therapist appointment. had already said we had a counselor and she recommended calling the crisis line if needed. When I asked how will that help me right now? the person (Melissa) on the line said well, I dont know very snippily. Totally useless.

Called for the first time because I was having a mental break down and felt like I needed to talk to someone. The guy told me to just go to the hospital. I called this place so I could avoid that! Don’t waste your time calling.

Dont waste your time trying to call these people for anything. They are there to take your money not help you. I was told by a therapist to call a crisis line and did. This crisis line told me to go to therapy. A complete waste of time.

Going to have to give this place 1 star. Super unprofessional front end staff. Building super run down, I didnt receive any services here but they did point me in the right direction. Registration and guard need work, my clinical evaluation in the back was all that was remotely good about this place.

Resolve Crisis Network, which Ive had plenty of experience with, is professional in their demeanor and helpful. Ive had my issues resolved in the past and I would recommend anyone who has a crisis to seek help from them.

I called and waited a few minutes and then they hung up on me.😁 Thanks resolve!😘

This place does nothing for people in need. They make the person feel they have a safe place and kick them out after 2 days.

The most terrifyinh experience of my life.

I will call that place when i have i had a blast

Both times I’ve called, they were amazingly helpful.

Horrible, horrible place. I was here back in February 2020 and I’m just getting around to writing this review. I was taken to Forbes hospital suffering from a mental breakdown and was told by the psych doctor that it might have been too intense for me and my situation and could have made matters worse. So they got me a taxi to Resolve which I found quite odd for the simple fact I live in Westmoreland county. They had no advice, didn’t help, and told me if I wanted to stay I had to sleep on the floor. The only reason I stayed is because it was so late and I was so exhausted. I wish I hadn’t!!!!! The next morning I was sleeping with my wallet right next to me and someone had the audacity to steal $600 right out of my wallet ( I had cashed my check the day before which is the only reason I had this kind of money on me). Security should have locked it up. I was not in my right state of mind. When I approached one of the workers about someone stealing my money they said there was nothing they could do. They couldn’t search anyone, there are no cameras. WHAT KIND OF PLACE IS THIS???? I had to go out of my way and call the police MYSELF and file a report. I would NEVER recommend this place to anyone.

Called about my son who was taken to mercy hospital in a very bad mental state, the mobile team came to my house helped me with a 302 and couldnt have been any nicer..I really was at the end of my rope.but mercy hospital over turned the 302 order in 12 hours he is back on the streets and hes girlfriend just called and said hes paranoid again and acting the same way.so good job mercy hospital for not caring ..

They must be back logged or not enough staff said they would be here but never came.

Sometimes I need a break and change to recenter. resolve provides the break that I need. It’s just nice to know that someone listens and cares especially during the pandemic. I appreciate all the staff and thank you for getting me through this challenging time in my life. Hopefully soon the challenge will be over and y’all played a big part in getting me through this time frame.

The staff is wonderful. They took me in at my moment of struggle and made sure I had everything I needed and much more. I love these people there and will never forget how much they spoiled me. If I ever became a millionaire Id give half of that million because the deserve more than what they are. I love you guys. Thank you all.

So far, they have been really good and helpful for my son. The mobile crisis team was great, and my son liked the help they gave him and that they let him stay when he was suddenly out in the cold. I will update the review as he goes further in the process for services.

The workers are HORRIBLE. Jen is a supervisor who just talks to the staff, along with Alex. (while theyre ignoring requests). They do not care at all about what happens to the people under their care. They separated a mother and her son (he was mentally handicapped) promised to find him shelter after his mother was moved. And they kicked this poor man out with no where to go. He was crying outside for hours. They ignore elderly people who are sick and in need of assistance. They dont work at all, especially the night staff. All they do is sit around talking. Literally non stop just talking and they will get irritated or reffer you out with no help if you interrupt them. This place should genuinely be shut down for maltreatment and abuse of the elderly. On top of denying food due to lack of resources while ordering pizza and eating in front of clients

A crisis center that will kick out a person in crisis for being in crisis. If they dont kick you out during intake theyll tell you to sleep on the floor. My trust in the mental health system is shattered and Im still struggling to find help. Thanks for further deepening my mistrust in people. I hope youre proud of yourselves.Edit: I brought this up to my case manager from westmoreland case management, and she was none too happy with what she heard. Pretty sure shell be mentioning it to someone.

I called in a moment of extreme poor mental health, a crisis, as you might say: I called at 2 am hoping for support, and received nothing but passive aggressive judgment. Maybe I should’ve called elsewhere? But I did not know, and she did not refer me to anywhere else. Hypocritical considering the current times... lets help others huh...

They helped me out a lot, and Im very grateful!! 🙂

Corrupt Staff

Resolve is an amazing place. You have to be open to getting help and listen to staff and rules of the establishment. Make sure you talk to and work with staff and they will do everything in their power to help you get better and resolve any situation or crisis which you are going through. Remember that you are the one who will be empowered to make your life better. Its hard work but totally worth it. I never imagined that i could be this happy or fix myself like this. Removing toxic people, getting over drugs or abuse, therapy, medication, resources its all here to help YOU!! Be the best you that you can be. I wish I had before and after photos for everyone. I cant say how much i appreciate this place!!!! Its amazing the difference this has made in my life!

Their mobile team lied to me. They told me if I followed them to the hospital, I would not be admitted, and I would be able to talk to a doctor right away. That was all a lie. I was admitted for 3 days, and I wasnt allowed to talk to a doctor until the next morning. I have filed multiple complaints. They have done nothing. According to their director, Dr. Liz Sysak, because the mobile team omitted their lying from their report, resolve will do nothing about the incident.

I don’t normally review at all and and I’m definitely not one to complain but I called the 24 hour call line and was hung up on before I could open my mouth to say hello. Good thing I was calling for someone else in crisis and not myself I can’t imagine how someone considering drastic measures would feel.

This was amazing. I called night and girl really listened to me and understood my problems. Encouraged me stop down the next day They got my back on my medication and got me therapy all out patient so my life can continue as normal. Never hesitate to come here.

3 weeks waiting for a phone call. Finally I called them. Very disappointing call center. Certainly added stress to my situation. When dealing with people in crisis situations the idea of dealing with a Type-A personality... great idea, right? I had visited the location in person. Same thimg. Confrontational from word ONE. From the moment i stepped into the locked facility I had apprehension, its locked for safety. I did get to chat with someone kinder and was left feeling like something had been started/accomplished

I’m absolutely shocked. The first time I came here was for myself and I left out of fear and being uncomfortable with the way the staff treated me.This time, my friend called beforehand and was told she was welcomed. She called again to double check that there would be space for her. The woman on the phone told her she wouldn’t be able to seek treatment there, as she lives out of county.That’s interesting. They didn’t care which county I lived in when I stayed.They refused my friend a bed, although she was assured a room by the supervisor on the phone (she called again to make sure she could seek treatment) My friend began to cry, and we were told to leave the area.What kind of crisis center kicks people out during a crisis?

I had a life altering crisis event involving getting mental health and addiction and i was given lipservice and no means of help bc i wasnt currently thinking of harming myself of others.

Cant recommend. If you are in crisis or at risk call 911.

Basically told me that if i am not sucidal dont call

I went to the Resolve Crisis Center to find somewhere to sleep because I had to leave my cousins house (I had nowhere else to go). The people down here dont give a rats a** about anyone. They clearly had a problem with me staying here, and they got very angry because I came there late at night or wee hours in the morning. Whatever happened to compassion?I understand that they are not a homeless shelter. However, they say you can stay up to 72 hours (three days/nights) and they took issue to it on day 2.Thank God I was able to find somewhere else stable to stay. This place is horrible and I wouldnt recommend it to anyone.

Ill just tell you what they told me......GOOD LUCK!Go to Catholic Charities, St Vincent Depaul, or call 211. They actually Resolve your problems with housing, transportation, food, and clothing.ALSO FORGET Alegheny Link unless you are a Vetran!!! Re:solve is pretty much set up as a referal to Intensive Outpatient Treatment (aka IOP) or Residential Drug and Alcohol Treatment.They really dont even want to give you a bus pass if they can avoid it, but if you sign up for treatment they will call you a cab, and find you housing.Just do the math. Treatment is great and it works, but it is not the answer to every single crisis...???Harvard university actually did a study and found that lack of upward mobility has had just as much as an impact on blight in cities as drugs and alcohol. Treatment is like putting a bandaid on a bullet wound. You want to really change peoples lives? Give them a path to homeownership, an edication, a business, a career as well as drug and alcohol treatment!!! PLUS lets treat addiction as what it Is a chronic relapsing brain disease which can be treated medicaly. Vivitrol, Rivia and Naltreone can prevent people from using. THIS IS A MEDICAL ISSUE PERIOD THE END. Whats next? Why not put these same people to work rehabing adandonded buildings, eliminating blight, and rejuvenating communities? Figure out who is getting rich by keeping things the way they are and you will have your answers. Just remember to stay wide awake.Wow the help portal that you send me to your comment is really easy to use how did you make it so easy I mean wow its a graphical user interface how did you make it so confusing that you cant even figure out how to say hello

I had to wait on hold for over 20 minutes, but Ella was very nice and did not interrupt or judge me. I work at a call center where having someone wait on hold for 5 minutes is the biggest no-no imaginable, so that was a disappointment, but otherwise it was helpful.

Ok i have been using the resolve network since i was 15 years old. Posting this review now i am 27. Alot has changed about their program in 12 years. It was a very good program when it first started but it has gone downhill significantly. I have had 10 really horrible experiences in a row trying to contact them for help recently. From mobile teams being passive aggressive about my situation to my face while im hysterical to people on the phone being severely rude and invalidating to someone in a crisis and trying to push their personal beliefs on me. I wanted to attempt suicide a few months ago and i had called them while i was walking to the bridge to jump. The first woman on the phone told me this wasnt the place to call for that and tried to give me the suicide hotline number which i told her i had no way to copy it down im walking down the street to kill myself right now i dont have a pen. Which she then said well thats all i can do for you. Which i was shocked to hear from a CRISIS LINE. I hung up and called back and got another woman i had a hard time understanding because she had a heavy foreign accent and she too tried to just give me the suicide hotline number which i told her the same thing i told the other woman but this woman instead didnt say anything and put me on hold. The call was answered by a man and i explained what was going on and how i had to call twice and both times they told me this wasnt the number for this. The man seemed very upset and talked me back to my home where he had me put my mother on the phone but did not inform me he had dispatched police units. 5 POLICE VEHICLES SWARM MY FRONT DOOR. I have never been arrested or rode in a police vehicle until this night. It was not a good experience and honestly the police officers helped me more that night then resolve has in the past 5 years. I would not recommend these services to absolutely anyone. As someone who struggles with mental illness and this service being broadcasted every where in my ongoing mental health treatment, i am appalled by the people who work for them both call center and mobile units. Most of them should not be working a job like this at all. I have had 2 good mobile teams in the past 5 years. Everyone on the phone line is horrible and some of the mobile teams take it as entertainment. Dont waste your time with this program or crisis line. Next time ill honestly call 911 and have them dispatch some police because i recieved more compassion from police officers during my crisis then anyone at resolve.

Worthless Organization does nothing to help folks. Just don’t waste your time if you do have a problem they threaten to call the cops on you for using the line. And then tell you your miss using the line

Wow! Remind me to never go here in a time of crisis! This place has a lot of bad reviews!! What kind of circus are they running there! Disgusting!!

GREAT PLACE TO REORGANIZE YOUR THOUGHTSTHE SUPPORT SYSTEM IS ABOVE AVERAGESOME OF MY VERY IMPORTANT PERSONAL ITEMS WERE NOT RETURNED TO MEAND WHEN I INQUIRED ABOUT THEM INWAS TOLD THEY DID NOT HAVE THEMTHERE WERE TO PAIRS OF CUTTING SHEARS AND A LEATHER THAT HAVE A VALUE OF $ 500 DOLLARS A PIECE FOR EACH SHEARAND $ 50 FOR THE LEATHER CASETOTAL VALUE $1050.00THAT IS MY PROFESSION AND PASSIONCREATING STYES FOR WOMANMY SHEARS ARE AN IMPORTANT PART OF THIS ART THAT I CREATE FOR EACH PERSON

Their phone support is pretty helpful, but their mobile units are basically powerless. Theyre not even encouraged to drive people back to their center, which is inconveniently located. Transportation needs to be added to their budget.

If you need their help, CALL THEM, dont visit their locations. i had to go here once and i had to wait for quite a long time. the security was difficult and once i got to the waiting room there was a disturbing tv show about murder playing, but calling them gets great results, and they will be really helpful.

In a completely fragile state I called. I simply said Im not sure how to specify further and the woman snaps at me well Im just trying to help you You DO NOT GIVE attitude to people in this state!!! Got off the phone shaking in anger over this womans attitude towards my situation ... Will never, never contact again.

Ive had mixed reactions from them, ranging from the are you okay, well do anything to help sweetie to find something else to do and shut up. It really depends on whos working and if they actually give a rats ass about you. Ive had a mobile team come to my house once and they were kinda a joke, nice people, but they didnt know what they were doing. Ive stayed at their center overnight before and its either full of homeless people pretending to be mentally ill so they can have a room or people that you think will stab you when youre alone.Really I would call for yourself and find out if they can help or not. It just really depends on the situation and the person you get. Would not recommend their inpatient though, its awful.

A review for the facility only- the staff were incredibly rude, belittling, and unhelpful. Several of them raised their voice to me, three in total told me that they couldnt help me. Incredibly disorganized and even rowdy staff, very loud. I came in for someone to sit with me while I completed disability paperwork, I have had alot of trouble focusing from the weight of my mental illness. They said it wasnt their job to do that, that i should turn to the social security office or find an attorney to help. I specified that figuring out the papers wasnt the problem, but the mental illness around them that I needed aid with. They kept steering the topic away from the paperwork. They were uninterested in helping, were frustrated with me. I tried to leave and they wouldnt let me. I went in hopeful for help and was sobbing just a few minutes into the building from the treatment. I was unsure if I could keep myself alive on my long commute home from the crazy making experience.They said they were getting me a taxi home to save me the trouble of paying for an uber. They made me wait for another 20 minutes as I frequently asked if everything was alright. They made up excuses that didnt sound right. So I got up to leave and get my bag from the office. They confiscated my bag so that I couldnt leave. But they lied to me, they hadnt called a taxi and instead the police.They decided to call the cops to take me to the hospital because I had been so upset. I rode in a locked police vehicle behind a safety division to keep me away from the officer, or wasnt even a regular car, but one that is used for criminals. Not an ambulance which is usually prorocal for psychiatric issues. At the hospital the nurses were confused why I was there. I was released and had to find my way home on my own from wherever I was taken.A horribly traumatic experience and emotionally abusive situation. Im appalled at how they escalated the issue. This facility shouldnt be operating.I would reccomend checking in for a IOP through the western psych programs. These are daily visits to a group therapy setting. It gave me the stability I needed to get my life back in track.

I actually love the re:solve Crisis network. I relied on them heavily as I worked through an abusive relationship and also addiction and I found them, without question, to be helpful, thoughtful, and very, very practical. I in fact have referred many people to them over the last several months, and will continue to do so, as I think re:solve is a wonderful community resource.

I called to try to get my son help he’s borderline schizophrenic and he was found wandering at least 25 miles away from our home He’s a grown adult yes but he’s not on any medication and has shown harm to himself by cutting himself and talks off the wall but yet no one wants to help they said my mom had to call because that’s where he resides she called she’s been threatened before with yet no avail cannot find him help anywhere it’s ridiculous

The workers at the front desk were so extremely rude. Had the worst attitudes. Had to leave

Re:solves crisis center and hotline are hands-down the best mental health care crisis options for Pittsburghers. I have called the hotline several times and stayed at the center twice for overnight stays. I have friends who have stayed for longer. I am highly critical of mental health care in the USA, and the folks here show that things can be done so much better. Theyve saved my life on several occasions.

If you go there and the security receptionist ask you to leave some of your stuff before getting in, they wont give it back to you after you leave!This is robbery and untrusted behavior.

Saved my life once. I sat in the parking lot, afraid to go inside the pharmacy to get my prescriptions (that I really meeded) because I wanted to take ALL OF THEM. I called family, but nobody was available to come get me. I called RESOLVE. Someone stayed on the phone with me while another person drove an hour and a half through rush-hour traffic to come to me. When she got there, she just LISTENED to me ramble on and on. Didnt judge, didnt tell me Im being stupid. Gave me info about what to do if it happens again. And a card that I still keep in my wallet.

On your worst day Resolve will humiliate you and convince you of how hopeless everything is. Please try to find another resource for help!

Someone my ex pissed off called and said he had a gun and was going to hurt himself. resolve sent multiply police officers to take him to a psych ward. I was told by the supervisor it is not a crime to make false accusations and tie up emergency services. Basically if. Someone pisses you off just call resolve on them.

I used their services there a couple of times. Some of the front desk people are very rude and harrassing and some items were stolen from me by some of the security entry desk people who did not log in the items stolen or write it down. I will never go there ever again..

I tried calling Resolve one night when I was really desperate and about to hurt myself so I could escape work and be 302d or just die. I tried calling them twice and was left waiting for over half an hour both times!!! I didnt get to speak with anyone!!! If I had stabbed myself I would have died!I ended up calling my goofy cousin and he at least distracted me from hurting myself.

Great place make the call for help

Not interested in helping, just warehousing. Told me they werent there to talk to me. I wasnt just going to sit around without some help to get me out of crisis, so I left.

Dirty... got bed bug bites.....

If I was actually suicidal I would have killed myself waiting for a return phone call

Did not help, and would not connect me to the actual center to make sure they packed all my belongings. Not helpful at all and very disrespectful! I would only go if you desperately need to.

Very helpful and resourceful.

Really a great place when one is experience a crisis

Horrible place, staff always rude and disrespectful and inconsiderate

Calming and relaxing

Smh