I cant express how great the experiences I had were with Dr Spillane and Dr H. I had my best pal in a few times when he was struggling and they were both incredibly personable, very detailed in their observations and explanations and I had the strong sense that they cared about my buddys health every bit as much as I could.

I always bring my guinea pigs (all 5 of them) here to see Dr. Morrison. HOWEVER, I will not be bringing my cat back after my last visit. $2,000 treatment plan just to tell me WHAT *COULD* be wrong with his teeth.. then would need a referral to a dentist.. that is absolutely insane to me. Dont get me wrong, I always am willing to pay however much I need to in order to keep my babies healthy, but this seems a bit ridiculous given that he already had his teeth extracted before we adopted him due to what is likely a case of life-long stomatitis. Find somewhere else for your cat.. They are great for exotics, though I’m sure I’ve paid out over $10,000 to this place in the past 3 years.

I’ve been using VCA Northview for a decade and their staff is lovely. Care has been available when ever I need it though I’m sure it’s pricier than other vets. What prompted me to write this review is that my dog’s urine culture from last week turned positive. The vet contacted me and, the next day, the antibiotic was shipped via FedEx to our vacation place. Within 48h of culture results, my pup was able to start the antibiotic 6 states away from home which I think is excellent service.

I had an emergency situation with my dog and this vet charged me $147.75 for antibiotics!!!!! I was angry when I saw my bill. I called 2 other local vets as well as the local Rite Aid and for the EXACT same brand/mg/dosage and amount of pills, the highest cost for the EXACT SAME PRESCRIPTION was $29.00!!!! This place is a rip off.

We brought our French bulldog (Primo) here for a BOAS surgery and we are so grateful and happy with our experience and the outcome. Weve been wanting to get the surgery done for him for a few years but were too nervous as the surgery is very risky for the breed and we also had a very bad experience at a neighboring animal hospital. Dr. Enwiller operated on Primo. Prior to scheduling, she explained the entire surgery thoroughly, listened to all of our concerns and answered all of our questions. The day of surgery we were able to sit with Primo while the initial exam was completed. Once he was taken back into surgery, our assigned CVT (Alicia) was awesome and texted us play by plays with how he was doing under anesthesia and how the surgery was going. Alicia and Dr. Enwillers care for our dog was truly a 10 out of 10 and took so much stress out of the experience for us and Primo. We are so happy with the results and recovery and Primo is already breathing easier and getting his normal energy levels back. We highly recommend VCA Northview!

I took a chicken for bumblefoot treatment. It took MONTHS which is ridiculous and in the end my girl died. The doctors aren’t around enough and they put you off even when you call and state your pet is in worsening condition. I called four days ago we were told they really couldn’t see her because Dr. Morrison wasn’t in. I found her passed away this morning. Never again.

I was taking my 5 year old male ferret to a place called k vet. He lost the majority of his hair last year and we took him there and they said he has adrenal disease and that he wouldn’t make it much longer. One year later my boy ended up getting all of his hair back. K vet didn’t even offer any medications and adrenal disease can be treated in ferrets. He didn’t refer us anywhere so we thought it would be okay. Two weeks ago we noticed his stomach started swelling so we took him back to k vet. They said that he had a large tumor pushing up against his kidneys and it was due to adrenal disease. They didn’t even send us anywhere else and told us that they couldn’t preform surgery because they never did surgery on a ferret. He said he’d look for a place to take him and he failed to do so. We called 6 places and this vet was able to see him right away and it wasn’t too expensive either. Mason (my ferret) will now be taking steroids the rest of his life due to his condition, but we are so thankful to have found a vet that was able to see him and they definitely care about our animals. ❤️

If youve been there before theyll take an emergency but if not then its go somewhere else the dogs dieing hows that make sense. Update on this review. After being told we couldnt be seen. We had to put are dog down due to a dog bite. This vet was 10min from my house and we were told cant be seen. My regular vet of choice is Five Points however was far to drive to due to the fact my rat terrier was attacked by a pit bull

I have been here 2-3 times with my exotic pets and they have been excellent all-around. They have great hours for urgent care/emergency visits and when we have called for a same-day appointment they have been as accommodating as can be expected.They are straightforward with pricing and give accurate estimates. Their techs/support staff are attentive, patient and take a good history over the phone. Their vets speak plainly and patiently answer any questions we have to the best of their ability. Dr. Morrison, specifically, is a true resource and has skillfully directed care for our pets. Her recommendations demonstrated her compassion for our animals. When one of our boys had a terminal diagnosis, she helped us through the emotionally-trying process of euthanasia. More recently, she performed surgery on our other boy and the entire staff provided excellent postoperative care essential to his recovery.They provided updates without prompting and included pictures. They took appropriate precautions in the setting of COVID19 and still provided good care. Their text line is pretty convenient and they have lots of parking.

I wish i could laugh at all the fake, we really do care return comments from the office. Hahaha you really dont care VCA

Scheduled appointment for my bird was 11:45. 345$ and 2 hours and 22 mins later just got my bird back. Also 2 out of 3 customers out in the parking lot I spoke to said that they have increased prices so bad that they are looking for alternative places to take the pets

BEWARE!!! This place only wants your money and doesn’t care about the quality of life of your pet!! I literally found out from another vets office today my two dogs were missed diagnosed. Due to their negligence my dogs were on the wrong antibiotics now causing them potentially long term issues. They bleed you of your money. Never tell you the prices and never explain what they’re doing. I would only go here if it was your last and I mean last resort.

Exceptional staff and technical capability. Not only are the doctors and staff extremely capable and professional, they are also caring and highly responsive to the pet owners. This facility includes urgent care and surgical capabilities. I would never use any other animal care facility. These folks are the best!

My dog has had several surgeries here and they are the most amazing group of caregivers. From the front desk reception to the surgeon to the techs, my dog could not have been in better hands. It is such a relief to know I have this office.

Took my baby birds to get treated for splay leg. a week after braces were put on manager gets on the phone and says to me normally we dont charge for an emergency like this then after i told her i made a down payment she demanded i pay 600 dollars upfront or she would give my babies to someone else in the hospital or euthanize my baby birds DONT TAKE YOUR PETS HERE THE MANAGER HAS NO REGARD FOR THE SANCTITY OF LIFE ive never heard of someone in medical history demanding upfont payment for service or else they will do something terrible like this third world country or something. ps babies are healing great thanks to the doctor that took care of them without asking for payment.

Very friendly, and helpful. Tech and Doctor took time and answered questions. Doctor even checked on my how my bunny was doing after a couple of days.

We are completely satisfied with surgeon Dr. Tara Enwiller and the entire staff at VCA Northview. We were anxious about our 11 year old mini schnauzer undergoing elective surgery to have a infiltrative lipoma of his chest removed but Dr. Enwiller explained all the considerations going into surgery very clearly; her and the staff made us feel very comfortable with the whole process. The same-day surgery went smoothly and they even called the next day to see if we had any concerns before his post-op visit. We can’t thank them enough!

Looks like the cost is slightly higher than others, but their service and courtesy are fairly good. My kitten had no problem while visiting and getting shots.

Expensive but amazing care! I have had my cat come in for two emergency appointments and they listen to me completely, they are patient, attentive and answer all of my questions (about my cat and price of things). They sent me text updates of my buddy as I requested and even had him tucked in under a blanket like I had mentioned he enjoys. It is significantly more expensive than anywhere else but I was able to use care credit to pay for a surgery and my cat has insurance so I was sort of covered in that way. Also - they do go slowly with taking tests in that they will rule things out before adding more tests (and a higher price tag) to the visit.

Compassionate and kind.Expensive, but worth it.

Our cat suddenly developed extensive swelling under his chin and our current vet hospital was closed. I called VCA Northview due to their great reviews and the friendly receptionist said the vet could see our cat as an emergency visit. I was very appreciative of both Dr. Spillane and the vet tech. They were both very friendly, attentive, thorough and honest. Dr. Spillane explained all the possibilities of the swelling because she wasnt able to find out the cause and I appreciated her honesty. Together we thought it could be an allergic reaction and so the cat was given a few injections to help with the swelling and possible infection. I asked for the injections because he is a nightmare to give oral medications. Again, I am very happy with the care our cat received at this hospital. My only complaint is that we never left the waiting area and I wasnt comfortable sitting there while the cat was taken away for the examination. I understand why some hospitals practice this, but when the animal is already very nervous for being there, I dont like that they are taken away from their owner for the entire visit.

We had an emergency situation with our cat last month and were fortunate to find this vet still open in the evening. They took care of the problem even though it ran way past their normal closing time. Its obvious they care about their patients in how the situation was handled.

The staff treats pets like family, and care about the pets and their owners.

Ive had nothing but good experiences with VCA. My dog needed surgery on her acl and by the time my normal vet( not vca) found it she only had 20 %of her acl left. I was originally referred to PVESC they wanted over $5,000 to do the surgery plus they wouldnt be able to preform the surgery till a month after her diagnosis. I took it apon myself to find another orthopedic specialist and Im so glad I did. I called VCA on a Sunday they had an appointment avaliable 2 days later and they preformed the surgery same day. It was also almost $2,000 cheaper and it included her follow up visits. The doctor and her assistants were wonderful and texted me pictures and updates before and after her surgery. I highly recommend VCA and couldnt be more grateful for everything they did for my fur baby.

This review is for VCA, not for the doctors and techs (although yes they are part of VCA). Dr. Morrison is an amazing vet and exotics specialist. We would follow her anywhere she goes in the Pittsburgh area because she takes such great care of our rabbits. As stated, her techs are also amazing. The issue is with their pricing. They seriously up charge EVERYTHING. An emergency visit (for an established client) is $165. The emergency visit at another vet ER was only $99! They also often say there are no appointments available and “you’ll have to come to emergency.” Medication prices are also outrageous. 33 day supply of Meloxicam was close to $200, got a 60 day supply elsewhere for $77. This place is so expensive and if it weren’t for Dr. Morrison we wouldn’t come here. Oh, and checking out is such a slow process. It takes forever! Sometimes longer than the appointment.

It was a horrible, we waited about 3 hours .They took my chinchilla away from me and it got seen by the “ exotic vet “ and charged me for a vet I haven’t even seen or heard what she/he said . They gave my chinchilla 2 oral and 1 topical medicine, one was a pain medicine which he was in no pain whatsoever. The medicine did nothing.I told them his symptoms, and said it was probably a fungal infection (Ring worm) .They said Ring worm was NOT COMMON IN CHINCHILLAS, yes it is if you look up chinchilla infections it is like the first thing that pops up . The total cost was $350.After a week or so I went to Animal general they did everything I expected and wanted to do they found out he does have a fungal infection by using a black light they gave him a scrub and he is on a anti fungal medication which is helping the exotic vet ( Dr. Mark) actually cares about animals and he said he saw a chinchilla earlier. I highly recommend Animal general.

I needed to have my pet rat euthanized and was unable to get in with my regular vet as well as several other vets in the area. VCA Northview was so kind on the phone and even went out of their way to see if a vet on staff would be willing to squeeze me and my sweet Dusty into their schedule.They were compassionate from beginning to end, and the doctor I saw had remarkable bedside manner and said one of the most comforting and kind things in regards to euthanasia and knowing when it is time: its usually better to be a day early than a day too later with these things. I remember it still because it was so powerful and wise.Im eternally grateful for the help the staff gave me. I was treated with nothing but respect and compassion, and so was my sweet girl.Price wise, I was shocked at how inexpensive the euthanasia was there versus at my regular vet. They included a paw/tail print in a lovely leather bound booklet with a poem about the rainbow bridge. Above and beyond. Most places do the prints but just give you the clay in a plastic bag--making it easy to damage the prints before they dry.

I wanted to take a moment to thank everyone at VCA who helped me last night, especially Dr. Spillane. I came in right before closing with a very sick foster kitten and we were both treated with such respect and kindness throughout the entire visit. Even though we were not able to save her, Dr. Spillane did everything she could to make Tinkerbell feel comfortable and loved. I highly recommend this place if you are ever in need of emergency care. They are reasonably priced and incredibly compassionate. Thank you!

I have been bringing my dogs here for about 8 years when one of them at the time needed emergency and intensive care. They were wonderful with Lexie (who passed in ‘16) and caused me to change to this practice for all of my dogs’ primary care. The Vets and all of the Techs and front desk staff are kind, professional, gentle, and genuinely care for my dogs—even my one girl who is very timid and becomes reactive at the hospital out of fear. Also, I have always been given a written cost estimate (high and low) for procedures and surgeries and these estimates have always been accurate for me.Mickey, Millie, and Mandy give a “paws up” for the great care that they receive at Northview!

I have been taking my pets (birds and dogs) to VCA Northview for some years now and although it is an hour drive for me I would not consider going anywhere else. The staff is kind and courteous and the facility is very clean. The doctors explain everything thoroughly and I can leave assured that my pet has been given the best possible care.

I cannot believe how horrible and unkind my family was treated today. Our very loved sweet ferret, Yeti, was very sick and I took him to the ER. Everyone was wonderful and I left after 2 hours and having agreed to $850 of medical care over the course of 24 hours. They only had guesses as to what was wrong and didn’t know if any treatment would work but I trusted the vet when she said she wanted to give him a chance.Today at 330 I received a phone call from a different vet, as I had expected. He basically told me that we should euthanize. I told him I would be bringing my 3 young boys to say goodbye.We arrived at 4:10 and there was one person working the desk. Someone was in front of us and after listening to the two of them talk for 10 minutes about pet insurance, I apologetically interrupted and told her we were there to see Yeti. She was extremely irritated with me but picked up the phone after a couple minutes and called someone in the back and told them we were there. Another 10 minutes and we were taken to an exam room with 3 chairs for the 6 of us (me, my husband, my mom to help with my autistic children, and my 3 boys). After 25 minutes of being in the room we started taking turns sitting on the floor. We couldn’t imagine what was taking so long after I had been told on the phone that Yeti was very sedated and in a vegetative state.The irritated woman from the front desk finally came into the room and told me we needed to check out. I was so confused—check out for what? We still hadn’t seen our ferret! We had already been there for 45 minutes and they hadn’t even brought him to us. And then I realized that they wanted us to pay the bill before allowing us to see Yeti. It was so blatant and obvious and the most vile experience I’ve ever had given the vulnerable situation my family was in. I said okay, let’s go pay the bill and she said “oh, I can just take your card.” I refused to give it to her and I stepped out into the lobby and paid the bill, including the fee for euthanasia, which hadn’t even been done yet. I was appalled.I went back with my family into the tiny exam room and we waited again for our sweet pet. After several minutes, they brought him to us wrapped in a blanket and I quickly embraced him as my children surrounded me while I sat on the floor. I looked across the hall and saw the room with couches and chairs and told my family to move over there so we could all give Yeti our love.2 minutes later, the vet walked into the room WITH THE EUTHANASIA SYRINGES IN HIS HANDS MINUTES after we finally got to see our ferret. Immediately, my young children started reacting to this AFTER I VERY CLEARLY TOLD THIS MAN ON THE PHONE THAT I WOULD BE BRINGING MY CHILDREN IN TO SAY GOODBYE AND THEN I WOULD BE STAYING UNTIL YETI PASSED. Instead of that graceful and sensitive plan to make this as easy as we could on our children the vet came in needles in hand and my children began to react, cry, and ask questions. I was absolutely horrified. The vet started talking about euthanizing him and I looked at him with exasperation and asked him if we had to do it right that minute and pointed out that we had JUST gotten Yeti minutes ago. I explained my frustration with having to wait so long to see him in the first place and the callous way the bill was handled and he was very dismissive as he told us there are other emergencies and the front desk was very busy too.Our children held and sang to Yeti and told him how wonderful he was and how great heaven was going to be and then we asked my mom to take them out for a walk. As soon as the 4 of them left the room I held Yeti dear to me and broke down in tears while I told my husband that I would absolutely not let them (any further VCA employees) touch Yeti. I cried to him how unkind they were being towards us and how they were treating Yeti like he was not important. My husband, a very rational and logical person, agreed. We took Yeti home with us, prepared to keep him comfortable until our vet opens on Monday. This horrible experience has turned into a trauma.

Ive been going here for YEARS...seriously, like 20 years with my pooches. The docs & staff there are amazing. Many of them look at your furbabies like their own as do most of the staff. As with anywhere, there are those few who shouldnt be doing what theyre doing. Thankfully, that number is only limited to 1 or 2 here. I wouldnt go anywhere else

My cat was (is) experiencing urinary problems and being unsatisfied with the current vet service, I looked for another vet. I first checked out reviews of Northview and then went to their website. I was please with their website and also their variety of animal care services. I called to schedule an appointment on a semi emergency basis and was greeted by a very friendly receptionist and was able to get in within a few hours. The hospital is very nice and the waiting room is comfortable and spacious. The staff was helpful, attentive and friendly. I went during the early afternoon so the wait wasnt long at all (not sure how things run during peak after work hours). The vet we saw was also very nice and friendly. She offered helpful suggestions and was realistic about tests needed. I also found the cost for an exam to be lower than what I paid for a city clinic. I even received a phone call from the vet the next day to explain the results of some tests done and she answered a question I had about my other cat. I will have Northview as my cats care center and would recommend their services to other pet owners.

Dr. Johnson is my primary veterinarian and is so compassionate and thorough, I have never had a less than excellent experience. She takes her time and truly cares about each animal that she sees and treats them very much like her own. I recently took my dog to see the emergency vet for that day (Dr Mckleevin) and again my expectations were surpassed despite the incredible amount of emergencies that day! All of the technicians and receptionists are empathetic and wonderful and I cannot rate this practice highly enough! I was happy that my experience was shared when chatting with other owners in the reception area who also boasted of the excellence of this clinic.

We took our 6 month old cat for a wellness visit. We found it to be a pleasant experience. The staff were welcoming and the waiting room was clean and it smelled good too. The vet was kind and professional. Would highly recommend this facility. I would give it 6 stars if I could!

We took our puppy here through the ER after she swallowed her bedding. We typically go to the Fox Chapel location but we were referred here because of the ER. The staff was extremely friendly. They went over cost up front before we made a decision to let her stay the night or take her home with outpatient care. They answered all of our questions in great detail, even calling my husband to fill him in with treatment options as he wasnt present. The vet was very informative, nice and treated our puppy great! We barely had a wait when we arrived (I called ahead). It was so nice to know our puppy was in great hands!

I have been using VCA Northview for the better part of twenty years. From dogs to parrots we have always had great pet care here. I have been happy with all of the doctors over the years. The staff is always friendly and compassionate. I ding them one star because they are expensive but they have been and continue to be our veterinarian hospital of choice. The care level is always appropriate to our choice for our pets unlike some other veterinarian hospitals in the area. Highly recommend

Our dog was attacked by another canine at the dog park, resulting in numerous puncture wounds and lacerations. The kind people that helped us at the park recommended we come to VCA, and Im glad we did. The receptionist was warm and welcoming, and seemed to be compassionate toward our frazzled situation. Both of us were covered in dirt and blood, crying like crazy, but our dog was so happy to have extra attention. We only had to wait about 5 minutes before being seen. The tech was a little quick with her assessment, but it was an emergency.The only thing I didnt like was having to wait while they examined our dog themselves. We were left in an exam room, but Katie was taken somewhere in the back. I would have appreciated being able to see what the doctor saw and have him explain things as he assessed. Instead, he came in and out a few times, updating us and getting our input on how to proceed. He was kind and professional, even though he looked like he was 12 years old. I was thankful he didnt push us to do any expensive, experimental, or elaborate treatments. He respected our choices, and Katie did so well. She may have gotten a tad bit too much sedation because it took HOURS to recover her.I was very thankful and pleased when the doctor called us 24 hours later to check in on Katie.It was a horrible, heartbreaking situation, but VCA really helped us through.

We took my very sick ferret to this clinic. I couldn’t be more pleased with how they were. It was an unfortunate situation that we had, but they were sweet and worked out financial things with us. I greatly appreciate how they treated my little girl.

We adopted a kitty from Animal Friends and this place was recommended by them. Initial visit went well, no issues. However, I just had a very annoying experience today, while trying to return a call to them. The receptionist (wish I got her name) was pretty darn rude in my opinion. Apparently they had called me a month ago about my cats medication. But I told her I never received the call. Well she insisted that they made contact with me, event though she acknowledged they may have left the message on an old number I no longer have. I can understand mistakes, I make them too. But dont defer and make it the customers fault when you know darn well it wasnt .

The service here was amazing, it was clean and everyone was very nice.The Dr. that worked on my female leopard gecko was very nice and was able to help with the issue.The only problem is all of the care sheets and information I was being given was for a bearded dragon and not a leopard gecko, they have very different care.I should have said something but she was so nice and I did not want to seem rude.I really would like to continue going there but I dont know what to do.

My dog had cancer 4 times over the last 7 years and I trusted Northview Animal Hospital to care for him through it all. They never failed to do everything in their power for my dogs health and happiness. Dr. Hayworth is an amazing vet and Im am immeasurably grateful for everything she did for me and my buddy. I just recently lost him and they were incredible even during that process. The whole staff was. I thought I might only get a year with my dog (he was 6 years old and had 20 tumors when I got him). Northview Animal Hospital helped me get 7 wonderful years. Thank you.

This place should be called CASH COW for their owners. Not that they do not have the skills to handle our babies, they are heartless who see the greens in $. I took my cat who was blocked and they gave me an estimate over $3000 and it was not even included with the surgery. After I asked them to do minimum to save my 9 yo cat that night, they charged me $1250 and my cat was in the same shape as I took him to them. I found a very great place, Avalon animal hospital through our vet and they gave him a surgery on following day. His purr is as musical as before. I have a plan to take legal action. Please help your babies by not taking to this heartless hospital.

Told not to come because the exotic pet doctor was not in. So unless we had a cat or dog, they wouldnt help. My ferret, Loki, died that night because of it. Not even 12 hours after symptoms showed

If I could give this establishment a higher rating than 5-stars, I would. First of all, they’re one of the few veterinary offices near Pittsburgh that provide care to reptiles. Upon their graciously scheduling me an expedited appointment with no extra charge, I took my two ball pythons to see Dr. Zetwo. She was exceptionally thorough in her evaluation of our pets, took the time to investigate their issues, wrote an extremely detailed instruction list for my fiancé and I to follow to ensure our pets would overcome any difficulties they were having. She even went as far as to print out recommendations for products for us to buy to ensure their well being. I can honestly say I’ve never had a better experience with medical care than I had here, neither for myself nor my pets! Additionally, the staff was abundantly pleasant and they even have coffee in the waiting area. They truly care about their patients. I HIGHLY recommend this establishment for pet related medical care!

My husband and I love Dr. Zetwo and are so thankful we have found this clinic to take our two puppies to. We found all staff to be polite and friendly, but Dr. Zetwo is the best. She is extremely knowledgeable, passionate and honest about the care she recommends and we can’t imagine taking our girls anywhere else!

I just need to put this out there..... I would HIGHLY recommend that if you care about your pet at all, do NOT take your pet to Northview Animal Hospital. I have spent years and TONS of money taking my “children” there. This last visit was the final straw. On 2/28 my dogs had an appointment. On 3/2 they call me with test results and apparently my voicemail box was full. They never tried calling again. My main problem is that I called on 3/4 because my pup was experiencing a rash and made an appointment for the following day. At any time during the call on 3/4 or visit on 3/5 the office could have told me about the prescription waiting and the test results but did not. In fact I didn’t even know they called me on 3/2 or about any of it until yesterday 3/21 when I was asked by a different vet why I didn’t pick up the medication and that someone called and my mailbox was full. What if this medicine was life or death? My dog would be dead due to the carelessness of both the staff and the vet. It was literally on his chart when you pulled up his name.I called them yesterday after my visit because I didn’t want to make a scene but the office manager wasn’t in.She called me today. All she had to say was sorry. Sorry....They are changing the policy and blah blah blah.Well guess what?! I’m never going back. I’ve spent THOUSANDS of dollars there. THOUSANDS!!!! And have been a loyal customer for over 20 years and all they had to say was we are sorry to be losing you as a customer.I’m not sure what I was expecting to happen but it wasn’t that.Please do not take your animals there. My animals are my children and I care about them more than a simple “sorry”

This used to be my go-to place. The staff of doctors is OK. Recently they have changed BIG time - they no longer examine your pet in front of you, nor are you invited to watch the exam that occurs in a back room. Their prices have also SKY ROCKETED. This has become one of the priciest places around. The lady at the front desk even recommended a number of chain/mainstream places in the area that have become cheaper than this place with just as good (if not better) care. When your own staff says that something is going wrong!

Ive taken my rabbit to vca northview 2 times now and they take excellent care of her. They know how to make me feel better when Im very upset and crying. They understand how much my rabbit means to me. They care about the animals, and its their number one priority.

This is not a criticism of the medical care but rather the lack of compassion and price gauging that seems to be a running theme in many of the complaints. I will not get into specifics but suffice to say money is what they are about. Your pets well being is secondary to the piling on of costs during a treatment.

Staff was extremely polite and helpful. My dog bad an allergic reaction to vaccines she had received earlier that day. They took care of her right away and she couldnt be better. Prices are on the steep end but remember that this is a 24 hour emergency vet. That is to be expected. I didnt have enough money to cover my vet costs but they let me go and I was able to mail a check to them to cover the remainder. If youre looking for top notch care that you can trust then this is your place.

Ive been multiple times with both of my dogs and dont absolutely love it, but we put up with it.BEWARE: They dont discuss costs of any procedure or treatment before they do it, and things seem expensive. They are not forthcoming with cost information.Recently we were trying to determine treatment options. When asking about possible prescriptions and dosage, I was told it will be on the bottle, isnt that good enough? ... and they just assume that you will have all prescriptions filled by them. If it isnt something that is pet-only, go to a local pharmacy.

I just wanted to say Thank You to all the staff. I was helped so much on 03/09/17. I wanted to thank the staff because they helped my rabbits pain go away. It makes me happy that he is in a better place. So once again Thank You to the whole staff.

We called ahead and were told to come in yesterday, so we drove our conure 40 min to get there to be told it would be a 3-4 hour wait. The technician came to meet with us and said that due to the symptoms, they could sell us a cone so the bird would not continue to scratch his eye. This did not please the receptionist, who made it a point to make sure that we could not have the cone. Stay away. Not friendly, apologetic and did not help our pet. A very unfortunate and avoidable series of events.

I can only say Dr Morrison and Marsha saved our little man Jin. Jin is a ferret not yet two and the greatest most loved pet ever. He is loving and playful and gives kisses and when the time is right loves to cuddle. If you are a pet owner never go anywhere else but here. They understand the deep love you have for a little furry that just stops your heart. They helped us when we didn’t have any hope they gave us hope by helping. This is one vet that actually knows how special a pet is they know a pet isn’t a pet but family and how heart breaking it can be when the outcome looks grim. I will never take any pet I have anywhere else. I love this place and I love all the staff. I met no one who didn’t have concern and care for our little man. I do not even have the words to express my feelings. Thank you all!!!!!!I wanted to add that Dr.purvis was amazing and so very kind and honest. She loved our little man as much as we did and I wanted to make sure everyone knew what a wonderful loving doc she is. Our family learned a hard lesson. We loved him so much we didn’t realize that he had gotten his foreign object and I had taken numerous things away or threw them away. We cannot express how loved Jin is our home would not be a home without him. I am so glad VCA and all involved understood that love. Thank you

I had to euthanize my dog on Christmas. I drove to the one on camp Horne road after a phone estimate of $330. Long story short they are jive turkeys so i left and found north view. They were compassionate and the vet accommodated all my requests and even came to my car to check dog so not to disturb him. I hated to put my dog down but north view was really nice people. One better it only cost 198.05 but they wont tell you prices over phone so dont think that means they cost more!

I love the doctors and staff at this facility. Caring isnt an option there. They do Care. They helped so much with my elderly great Dane.

I used to swear by this hospital. But for us when Dr. Henry left everything was downhill. Any time I called for an appt nothing was available for a few days unless I wanted to pay an extra fee for being seen that day or next day. After Dr. Henry left we just felt like we were trying to be sold something every time. The place we go now makes us feel like Henry is part of their family.

The techs and front desk were nice. The vet I saw didnt even examine my dog and wanted me to sign off on $800 worth of tests. She was bottom line oriented, definitely in the wrong profession. Should have been an acct.

Our 17 year old cat apparently had a stroke last night. We took her in- everyone there was so compassionate and respectful when she had to be put down. We so appreciate the kindness to us and our beloved pet Lily.

We have a deaf Staffie that we have taken here for a long time. We’ve had other pets in the past that we’ve taken here as well. The care we receive from Dr. McKlveen has been the best we have ever had from any facility. I recommend her and VCA without any hesitation. We’re frequent customers now as my pup is getting older and has a few issues related to old age as well as stuff any dog can get (like ear infections from refusing to NOT roll around in wet grass) and we’ll continue to go. As you get to know the folks there the service becomes more personal. It’s a great place.

VCA has taken great care of our Abby (pit bull mix that we rescued). Weve been going to VCA for her care for several years now. The facility is clean and modern, the staff has shown great care for Abby, and the service is fast.

My sons 1 year old cat managed to break him femur in multiple places. We just put our dog down a few months ago and my son struggled immensely with it. The staff got our cat in fairly late(our fault as we couldnt find him!) They checked him out and gave us our options(surgery to fix the leg or amputation.)We spoke to our son who was absolutely crushed about his cat losing a leg. The next morning the surgeon contacted my wife and offered to fix the leg for the same cost as an amputation, saving us thousands of dollars.Thank you so much for taking such good care of our Toothless. Youve made fans of us for life.

We went to Dr. Hashem for a tooth extraction after trauma because our home vet was out of town. I had never been to VCA Northview before but was scheduled and welcomed professionally and efficiently. We saw Dr. Zetwo for an exam the day before surgery, and she was wonderful and answered all of my questions and laid out the plan for my dog. Then on surgery day, Dr. Hashem took the time to thoroughly explain the pre-op plan and answered all of my questions, and inspired confidence ahead of the procedure. All potential costs were well explained ahead of time and luckily we came in under the estimate. For an already traumatic event for my dog and I, Im so glad we ended up at VCA Northview with Dr. Hashem and Dr. Zetwo. Definitely recommend!

The only reason the VCA is getting a star is because the ER doctor and tech were very sympathetic with us. Our dog had suffered a life terminating emergency and had to be put down within 3 hours of fallen ill. We decided to have him cremated which was very expensive compared to other places. When we went to pick up his ashes, we received an urn w/o any markings, a certificate from the cremation service with the dogs name but not our last name, and a baggie with a cat collar and cat paw prints for someone else (names were on the baggie). We did not notice this until we got home. I called the VCA to confirm that this was our pet and asked what had happened. The lady on the phone assured me that her records confirmed that this was our pets ashes and the only mistake was the cat items. She promised to call back after she got confirmation from the cremation service. When she called back, she said that the new employee at the service was the problem and assured me again that these were the correct remains. My husband took all of the contents back as we had received them to make sure we had the correct items. However, the VCA told him that she didnt have any more information than the fact that our dog was sent out and that it came back, nothing else. She never spoke with anyone at the service b/c it was closed. She lied on the phone to me which upset my husband even more. The grief of losing a pet suddenly is traumatic enough. Not knowing if our dog is home has made this experience even worse.

Vca northview administrative personnel have been very polite and courteous to me wether I am their for a visit or phone in with a question or medication refill. Dr. Jenny Mcklveen has done an awesome and amazing job in taking care of my pets Hanna and Bella. I trust her with their lives. She goes above and beyond with patient care for them. I would be lost without her.Sincerely,Jack E.

Dr. Deanna Purvis helped us through a very tough time with our dog Moe. She was compassionate and patient.She was also an excellent surgeon and Moe has made an incredible recovery!Thank you Dr. from Moe!

Our cat has been a regular patient at this office for five years. This past weekend we found him gasping for air and lethargic. We rushed him to Northview and they found the space around his lungs had filled with fluid and his heart was enlarged. In two short days they not only saved our boys life they did it with such compassion and love, treated him like he was truly their own pet.EVERY time I called (twice daily) they were kind, caring, pleasant on the phone with me. They truly love every pet that comes through that door and take exceptional care of them. Some reviews complained about the price, if you receive emergency care yes the prices are high but I find their other prices are no higher than those of another vet and frankly youre paying for quality care.Ive never been more pleased with a vet office in all my life. They are amazing people and went out of their way to keep us not only informed but assure us that our boy was receiving the best care they could possibly offer.

Very accommodating with scheduling and care options. Everyone was kind and helpful

This place is horrible! We always wait before the dr. sees, which is ok by Today we were few min late and they said they can not see us for our 5 minutes appointment. Instead, it was suggested we see ER instead, which is $100. Making money rather than helping clients.

This place is wonderful, went here for a second opinion rather than my normal vet office and so thankful that I did. They saved my dogs life, very compassionate and treated my dog as if he was their own. I will be switching to northview as my normal vet instead of north boros.

Would highly recommend! My husband and I brought our kitten in to seek a 2nd opinion after going through a few weeks of treatment with another vet. Everyone was wonderful during our visit. Our vet tech, Tom, did the initial exam and seemed to know just as much about what could be going on with our pet as the original veterinarian we took him to. We had Dr. Hayworth as our vet and she was the picture of perfection. She went through our kittens previous medical history from the other vet and explained to us which tests recommended by the previous vet would actually be worth spending money on and which were either unnecessary or not a good fit for our kittens symptoms. She really took the time to walk us through the potential benefits and outcomes of the different treatment options and helped us establish a plan moving forward. I wish we had been seeing Dr. Hayworth the whole time! We would probably have resolved his infection by now rather than still dealing with it 2 months later.Pricing was on par with other vet for initial appointment (not sure for re-checks). Northview didnt nickel-and-dime us on each part of the exam which was a big stress reliever.

Absolute worst animal hospital Ive ever been to. So disappointed because it was the only 24 emergency facility I could find so I needed to take my pet there. The staff and doctor were very rude and seemed like they didnt care at all. Just not a very friendly environment for someone who is already upset because their pet is sick. They seem like their only in business for the money. Please dont take your pets here.

I have been taking my dogs and cats to Northview VCA for years but I am done with them. It is a corporate-owned monolith that is interested in one thing - money. Their staff is rude and concern #1 is how you are going to pay - there is no #2 concern. So....you got me VCA for $550 to deworm 4 cats but this wilL be the last time.

All of the staff and the DMV Karen, at VCA Northview Animal Hospital, helped make my 20 year old cat Buddy pass over the Rainbow Bridge with his dignity in tact and their empathy much appreciated. Thanks!

If you love your animals avoid Northview at all cost and find yourselves a local VET. This place used to have doctors who cared for the poor animals quality of life. Unfortunately that has changed over the years and they suggest high price procedures that may not provide any useful results. Whenever we took our dog in the fist thing they pushed was X-ray and right after they told us that X-ray does not show anything and they said an ultrasound would do better and more procedures to be followed!Most of the time we had to feed the doctors what the history of the dog was since they did not read the chart or would only read the last two pages of the chart and tell us that they didnt read the whole chart!On several occasions we had to call them for results because they would not call us or would not provide all test results.My dog had to be put to sleep due to illness that could have been prevented or managed if they had red the chart, provided the right tests, cared for with respect.If animals are unable to voice their pain and needs wouldnt you think that the doctors should do everything they can to educate themselves as well as others while putting enough effort and attempt to do the right thing!

There for an emergency and my opinion is based on my own experience compared to what Im used to with my regular vet. Paid through nose! I feel that the care instructions they gave were insufficient, their fees were significantly higher than quoted, the medication they used was overpriced and unnecessary, and the work they did seemed very messy.

Techs and vets are always very accommodating and great to work with.

My German Shepard had been sick for a day and a half. I decided to have her seen and being a Sunday my choices were limited. My regular vet recommended this hospital and Im grateful he did.The staff was attentive, knowledgeable and very understanding. The onsite digital xray made the difference of ore worrying versus having answers on the spot.I was a bit expensive, but whats the price of peace of mind?Very pleased and would recommend to anyone.

We arrived yesterday afternoon with our dog who was visibly weak and not able to easily walk. We had compared VCA with PV SEC and decided that VCA might be more affordable with similar facilities. After 30 minutes our dog still had not been seen and the solitary counter person did not seem to be enjoying her work.While we were there three other pets with no obvious signs of stress were admitted before us. They seemed short staffed and while their demeanor on the phone was pleasant the in person experience was not. We left right before they said they could take Scout to a room because they said it would be at least 90 minutes before he could be seen by a doc.After leaving VCA we rerouted to PV SEC. Though the outcome at PV SEC was not good the experience was as good as it could be under the circumstances.

Well the last work up on my pet was a misdiagnosis, a horrible one that was corrected elsewhere. I was screwed so didnt want to enlighten them at all to help them in assessing the next client. My loss, their gain .Previously there was a gross misdiagnoses by another vet there and the vet I ended up going to knew right away about the problem. That vet was horrified about north views diagnosis . I was very hurt over the lack of knowledge from that vet. They are nt discriminate with who they hire . They will defend their vets anyway so its a losing situation once youve paid .One heavy set emergency vet is horrible and rude. I refuse to go there if shes working.They took away the house call service and after repeated calls I see they have no specialists, opthamollfy or cardio vets, no dermatologist, no orthopedic vets either and over the years Ive had 3 great vets I liked there but no more. It seems like the ones I liked moved or went part time. I dont trust part time docs. I wouldnt pay their high prices for routine care. I can go to Burtons for shot clinics, this place is ok for ER CARE as long as its not the younger heavy Doctor .They need a menu of certain prices to let clients know up front.for what its worth, the ambience is dated....a cool grey blue decor is rather depressing if you are there long .It seems like every time I need a specialist, other clinics refer to PVSEC So Im not sure what capacity they are even entitled to be called a specialty clinic .Not one local clinic refers to this hospital .I dont think they have an MRI Either. They arent full service .They do offer ER care and thats their strong point

My dads cat could not breathe well at all. I took him to my vet and they said they couldnt help him as they didnt have the equipment that he needed. I was already highly stressed and more so when they said Id need to take him to an ER vet. I called both AVETS and PVSEC, even after reading the horrible reviews they have (overpriced, lack of care/concern, and more), and discovered that they charged way more just to walk through their doors than VCA Northview. After calling VCA, I decided to go to them just on the call I had with the receptionist. She was friendly, and seemed to really care. The staff I called at AVETS and PVSEC werent a fraction as warm as the VCA staff.I had my mom take my dads cat up, as I couldnt get out of the office, and she was a mess, crying the whole way up there. She said the staff were concerned and caring and poor Tom was seen asap. He was there for three days, on oxygen, and we were kept updated whenever we needed to be called by them and whenever we wanted to call them. Ive never had a better time at a vets office. Yes, it was expensive, and yes, there were multiple Care Credit accounts opened, but my dads cat ended up living from whatever it was that hurt him. Dr. Purvis could only deduce that it was some sort of bacterial infection.I had to take him back up there a year later, after he got overheated during the summer. He ended up not needing to be seen. The car ride up there, in air conditioning, helped him out more than the vets couldve!To my surprise, this is the same office that helped out a cat of mine almost fifteen years prior. Id simply forgotten about them as I rarely went out to the north hills. They had helped my thyroid kitty with a radioactive treatment. As I recalled, they treated my Calla (now deceased from jaw cancer) as if she was one of their own, and they even sent her home with a toy after keeping her for at least a week, if I recall correctly. My dads cat went home with lots of medicine, but Ill never forget how nicely they treated us and him.One thing I recommend is for the pet parent to try to keep calm, even during a horrible emergency. Often times judgement and what one sees can be clouded by extreme stress. Try to keep calm for your pet, if not for yourself. They CAN sense emotions! Your fear might make them more afraid.I always recommend this ER as an ER to anyone with a pet, and I may make them a regular vet! Thanks, VCA!

I have taken my animals to them on multiple occasions for emergencies when my regular veterinarians office is closed. They are reasonably priced and very kind each time Im there.

It took longer for the staff to check out at the register than the wait time and the appointment combined; it was highly unusual and unnecessary.

They were VERY cruel to my dying cat. The vet held him by the scruff of his neck. A blonde female refused to let him euthanize my cat who was dying horribly until I signed her paperwork. My cat was 20 years old, I had him since he was 6 weeks old and she allowed him to suffer. I wouldnt take a stuffed animal there!!!!!

If you seen the way some of these vets dogs lived you wouldnt want to be taking them here and thats all Im going to say. Stay away from this place.