A five-star experience turned three-stars because of the absurd wait times. We arrived at Kendall Toyota around 11:00 AM and the staff was attentive and immediately helped us look for the car we were interested in. From test driving to price negotiation, everything went well.... Until it was time for the payment.We didnt even bother with negotiations and we just wanted to pay and leave. However, our sales associate immediately changed from being attentive to being nonexistent when it became time to wait for the financial office. We were fourth in line for waiting for someone from the financial office. Our sales associate tries his best to accommodate us, even buying something for us from the café. However, waiting for the financial office was SUCH A SLOW AND ARDUOUS PROCESS!Let me be clear. Our sales associate was great. Waiting for and dealing the financial office was terrible. It was so bad that we seriously considered going to another Toyota dealership. It is now 3:15 PM and we are still here waiting on them. 4 hours with no end in sight makes no sense when we have already made a down payment and need to wait HOURS to leave with the vehicle.

I have been going to Kendall Toyota for about 4 years. Ronnie Jones the service advisor is the first person I go to see. He is honest and trustworthy and I can rely on him to give me the best advice when it comes to servicing my car. He always lets me know what is the best thing to take care of and which things I can hold off on for a little while. If I call him last minute he always tries to squeeze me in that day because of my busy schedule. If you have to go to Kendall Toyota make sure you go and see Ronnie Jones in the service department. You won’t be disappointed.

I was helped by Ronnie. He was fantastic and very helpful throughout the whole process. He got me an even better price than I was expecting. Highly recommended

Great customer service.Great staff.Fair (not best) value.Do not expect the fastest service, but advisors do provide updates and accurate estimated time of completion. Use the transportation service or be patient. Everything will be okay.

Mike at the parts center had a great attitude and was very helpful. Went out of his way to make sure I had the right part before picking it up. Man of his word. Thanks Mike!

Took my Corolla in for a slight computer maintenance issue and they got the problem fixed within an hour with very courteous service! Made the whole experience a pleasure, I do recommend making an early appointment to avoid any extra waiting, as youre one car of many hundreds waiting to be serviced. Great dealership all around!

I called this morning to get an appointment and they fit me in straight away. Very nice and professional, everyone had a great attitude. They said it would take an hour and it took exactly an hour. There’s a nice cafe for you to grab a coffee or bite to eat and a comfortable place to sit. Or, you can leave with their optional shuttle service. Either way they call and text you when your car is ready. They also offer a complementary car wash. Thank you for being on time and courteous!

I took my 2017 lifted Toyota Tundra for and oil change and walked inside to ask for for help. I said who can help me and Ronnie said anyone here can help you even me. I instead turned to the young lady and said can you help me. He said rudely to Ronnie why don’t you help her. She wasn’t doing anything but sitting there talking to a coworker. So Ronnie said immediately I will help you. Great customer service. I give Ronnie 5 ⭐️.

Everything at Kendall Toyota has been upgraded. The building has been renovated with more features, and a much more inviting atmosphere. My service rep, Ronnie, greeted me as soon as I drove up. He reviewed my service history and made sound recommendations, including options to save money. He communicated well and delivered my car when promised. The valet even washed my car. I was impressed with their professionalism and expertise.

The service department contacts are very nice people quick to find you a date and time that fits best to service your car. Communication between the other departments seems to be tricky, though.Loved the thorough servicing of my brand new Camry but found tough to sit in the car for over 20 minutes waiting for my turn😌

Made an appointment and was told the wait time would be 1hr and 30min. But it was done in less then an hour amd i was on my way. Very clear explanation of what was being checked and serviced and quick checkout.

This was by far the best and most pleasant car buying experience I have ever had. Abel Marti was fantastic with arranging everything ahead of time and preparing all the paperwork before I arrived, including an affordable choice for car insurance (with fantastic help from Felix). Abel also patiently answered all my questions and gave me a quick tutorial on the new Camry. I highly recommend this dealership.

Good customer service. But it took 2 hours to get an oil change! I’m sure some improvements can be made to speed up this process.

First time at this location since joying the Toyota Family and my experience was very satisfying fortunately ! The staff were all friendly and very professional, the service appointment went faster than anticipated and they had me on my way back Home before I knew it. GREAT JOB to the staff members at Kendall Toyota !

Good mechanical service, fast and reliable, valet parking not so good, lost my house key that was attached to the car control and one mean person handling the car return, not polite at all.

While everyone was super nice and helpful, they will get you like every other dealer with the walk out fees. A car that was supposed to be $16k after taxes and dealer fees, ended up being almost 17k because of a pre-delivery inspection? Yeah, sure. The only reason why I went through with it was that I knew the cars was a very decent deal because of the mileage. If you give them a budget, they shouldnt waste your time promising you a monthly payment by calculating an estimate with a lower interest rate and then the financier telling you that it was just an estimate and you rate may and will be higher.Overall my payments were only $30 over my budget, which is also why I decided to make the purchase, but I didnt appreciate the games that were played. Pure salesman attitude I dislike.Other than that, the car was in fact, as mentioned, a very decent deal. Also they took care of all the tiny cosmetic details and gave the car a full detail wash. Cant complain in how helpful they are after you get the car.Long story short: ALWAYS ask for the walk out cost before you make a decision.

Arturo was professional, friendly and knowledgeable. I asked him a specific question about my warranty and my maintenance plan- and he explained the difference and answered my questions in a blink of an eye! My car was ready in record time... I could not be more pleased with the service that Kendall Toyota gives me!

The Service Department at Kendall Toyota is really terrific. Organized, fast (VERY VERY FAST) and on point. They delivered just as promised and I felt valued as a customer. I really appreciate a service provider caring about my time and my day too! Well done, Team Kendall!

I had a great experience with the Kendall Toyota Service Department. Harold reliably called daily to communicate specific updates over the course of several days regarding complex repairs. That level of care was above and beyond what one would expect. Plus, I received a clear diagnosis delivered to me with incredible patience both in explaining the problem to me and in answering my 1000 questions. Great service, welcomed guidance, pleasant experience overall. Thank you.

Excellent customer service and care through the service and leasing processesThis place is top quality at all levels. My go to service and leasing place. Highly recommend a visit if you are not a customer already.Mr Valdez and Mr Mora are the best in servicing their customers.

I take my Leased Toyota Camry for all maintenance issues such as oil change, alignment and all else, I am always dealing with Rosie because it’s personal direct dealings and she is a complete professional with excellent CSR skills all service is fast and I waste no time other that normal expected time from time you go in to the time car is ready to go. I recommend Kendall Toyota and their service team 100 Percent

Very good service and surprisingly honest. The salesmen there were upfront and sold me the right car based on my needs not around upselling me for more commission. Highly recommend Kendall Toyota. In enjoyed the experience.

Your staff was well informed & organized & very helpful thru my process of buying my first used car from your dealership. Roney Urens was my s salesman. The manager was also very helpful.

Always happy with their services, i recommended kendall toyota if you need to buy a car or need to take your car for service

I was helped by Rosa when I arrived and she was very fast and detailed. She explained what the warranty covered and what was going to be done on the car. She also explained that the Technician will then check the work and see if anything else was needed for the car. She was very professional and detailed which was great and my car was done within 1 hour.

Excellent service! Oscar took the time to help me find the best fit for my family and budget! Super excited to be riding in my new Highlander Hybrid! The comfort and style and price is unbeatable. The cafe is so convenient for a quick coffee and snack. The entire process was quick and easy. Everyone was super friendly.

Friendly & very helpful staff . Will recommend anyone to go there

For the first time in many many years visiting Kendal Toyota I am extremely satisfied thanks to Alexander Briceno who created a unique and excellent 5 star customer service experience . His ability to listen and his dedication taking care of customers is priceless . This person should be recognized by the company. Great sales staff, keep up the great and unique customer service Alexander.

Kendal Toyota was great !! Super nice !! The rep Jessi was super cool and accommodating!! I will definitely recommend to people I know !!

I bought my Camry from Mario Rodriguez. He is by far the great example of customer service. He makes our buying experience a pleasant one. Mario went above and beyond to make sure we left the dealer with a car we would love even through a lack of inventory the dealer had due to the pandemic. He made us comfortable offered us cafecito, made sure we understood all of the accessories and audio apps the Camry has. Thank you Mario we look forward to seeing you again for our next vehicle purchase. I highly recommend anyone to go and see Mario Rodriguez for their next buying experience.

It’s always the same thing, every single time I go in for service appointment, it takes them more than 3 hours to do the job, while I check in they tell me an hour and half. Its always a disappointment going in every 3 months. I try my best to just leave the car for the entire day and go home but sometimes it’s impossible, so I have to wait, and I love like 20 miles away so I can’t used the service they provide to take you home

The salesman was very helpful and the whole purchasing process was smooth until I started dealing with the finance officer. He was not very friendly and rushed through the whole process did not give any explanation of the paperwork involved in the purchase. Not a very nice experience!

Great service! Fast and efficient! Gilberto was great!

I used the shuttle to and from my job after dropping off the car. Great way to not have to sit in the lobby and miss a day of work. The receptionist was great, called me various times to confirm pick up and if something changed. Customer service was great.

Tremendous service, been going there for years. My family bought their first Toyota in 1998 and we keep coming back because we always get great service. Andres was great! Very helpful and took care of our every need. Thank you!!!

I felt my time was valued and service was exactly timed and in fact I was called before my estimated time to be informed by Jessie Rios that my car was ready. Everyone was pleasant and polite. I couldn’t have asked for a more pleasant experience including Lazaro who got my car for me . Thank you 😊

Harol Rosales thank you for your help fast service great customer service thank you

Excellent and fast service which is truly appreciated. I am always greeted with a smile and kindness. Thank you Orlando for your great customer service.

I had to take a moment to thank Andres Rondon for his excellent customer service skills. He couldn’t have made our experience at Kendall Toyota any better. Keep up the great job you’re doing. You’re an asset to your company. Will definitely recommend to ask for him if you want your experience to be the best. Thank you Andres 😊

Great services and Jessi help me out with everything, thank you

Phenomenal service. Awesome lounge area to wait. People are nice and great. Service was fast and didnt feel like they were trying to scam me into unnecessary changes. Cant ask for more. Will definitely go again

I can truly understand that at this moment the market belongs to the seller. But when you find a Sales’ Rep trying its best to make you feel like he is actually doing you a favor by offering you a car, that’s when you, as a client, understand that this dealership, either does not care about basic courtesy to a potential buyer, or the rep is just an ignorant stud that deserves a job where there is no need of human interaction. You guys can do much better. It would be honorable if Emmanuel resigns. What a jerk…

I have a 2020 Toyota Camry Hybrid SE. this vehicle has given me multiple problems. I have reported all of them to the Kendall Toyota since before the first service. The problems include the dashboard turning grey and black, unable to turn on my radio, back up camera not working at all and when it does work it does not work properly. I have visited the dealership over 8 times for the same concerns on this vehicle and nothing has been resolved yet. While driving the car radio when it works it restarts like if I had just turned on the car. This happens in a loop over and over again while the car is in motion. The radio has been already replaced and updated several times. The manager at the service department has not been able to help. I tried to upload all the videos I have of the troubles this vehicle has given me but was unable to. I have an open case with Toyota and my car is still under the warranty. Nothing has been done to help me. I am extremely disappointed and dissatisfied with the service here at Kendall Toyota! If someone can please help me this car is terrible so many problems.

I knew what I wanted and Mr Espinosa-Hidalgo was very helpfull, no pressure at all.

When you buy a car,sellers seem to be the most nice person and profesional, dont go to service if you dont want get upset and regret for buy a toyota there

I was referred to Kendall Toyota because of a salesperson in particular, Mario Rodríguez!And it was definitely worth the drive and any trouble I had to go through to make it to Kendall Toyota. He made my experience there excellent! He is somebody who made me feel at home, and would go to any lengths to find me the right car and the right price.I absolutely plan on telling my family and friends about Mario at Kendall Toyota.And I will certainly purchase another car from him.As a whole, everyone I dealt with at Kendall Toyota personally was a pleasure and made my experience very enjoyable.

We came after having issues with our car from another place. Toyota and Ronnie specifically made our terrible day into a relatively good one. We were able to take our car home yesterday and get to work today even tho I expected them to keep my car for days like other places have (my car had a smaller issue if they keep your car it’s cause they need to) but anyway they were kind and welcoming and it truly meant a lot to have great customer service.

Great service center! Mr. Gilberto Castro and his team went above and beyond to meet all my expectations. His attention to detail and attentiveness made me feel like a valued customer and I will continue to come to Kendall Toyota for service and vehicle upgrades even though there is a closer Toyota dealerships to my home. Keep up the great work!

I had the opportunity to meet with Luis Martinez, he was very helpful in assisting me with my purchase. I told him my prices and how much I wanted and can spend and he showed me the cars within my price range. I ended up driving off the lot with a used vehicle but feels like a new vehicle with very little miles and was well serviced by Toyota. If you wish to purchase a used or new vehicle I recommend you try Kendall Toyota first. Thank you Luis Martinez for making my purchasing experience very simple!

The car service was great but the person handling my car when you arrive totally forgot about my car Other customers that arrived after my car had left before me at least 20 minutes before I tried contacting the man that was handling my car He didn’t answer and was nowhere to be found.Took my car in for maintenance oil change and I was there 2 1/2 hours waiting for my car.If I wouldn’t of told this man where is my car I would’ve still been there waiting for my car to be done. Very poor customer service and lack of attention to their customers. If it wasn’t for me wasting my time there with him everything else was fine

Mario Espinosa and Omar were fantastic. Extremely helpful and truly felt like I was cared for and they had my best interest in mind. Would recommend!!

Ronnie is amazing! Always friendly and helpful! The wait wasn’t too long! Love Kendall Toyota. Always a great experience!

Been coming for 2 years now and amazing experience i could of asked for, and Yeily at service dept. is the supervisor I have been dealing with for some quite some time and like always she went she goes above and beyond! Thank you for the great experience as always ;-)

Customer service was excellent! Yeily Diaz was assisting me and kept in constant contact so I was not confused at any point. The parts are reasonably priced, the labor cost was a bit expensive. Overall great experience!

We were so impressed with the quality of service given to us. Our minivan broke down while we were vacationing in the Keys and we were trying to leave town for a 13 hour drive back to Virginia. Everyone we talked with was helpful and knowledgeable. Mechanics came in early to work on our car so we could leave town in the morning and not have to wait all day for the car to be completed. We did not ask for this courtesy. They knew our situation and completed our car by the time the service center opened Saturday morning. So helpful! So kind! So impressed!

Firsly of all, it took a week before i heard from customer service and it was me who initiated contact. only after i requested notification of receipt of parts did they acknowledge it. after 2 weeks i was notified of car ready, parts installed but then they couldnt even have reset the warning light on the dashboard. go elsewhere when dealing with toyota service.

Kendall Toyota’s service was awesome and fast. I was there maybe 40 minutes? However, the reps were pleasant, everyone masked up and professional.

The sales staff was very nice and friendly. Joseph did a great job showing me the vehicles and explaining all the accessories the vehicle had. He worked with me on the pricing the best he could and was extremely patient. Would recommend him for sure! Otherwise it was not the best experience, took approx 5 hrs to purchase a vehicle, prices were not as advertised at all, and the PNI employee I dealt with was very rude and inconsiderate.

A GOOD EXPERIENCE IN THE SECOND VISIT. FOR THE SECOND MAINTENANCE.VERY GOOD AND RAPID ATTENTION.GOOD WELCOME. RAPID SERVICE.VERY GOOD AND EASY SYSTEM OF APPOINTMENT SCHEDULE.VERY GOOD SYSTEM OF CONFIRMATION THE APPOINTMENT AND REMINDER THE APPOINTMENT. GOOD COMUNICATION WITH THE CUSTOMER.EVERYTHING OK.MANUEL E GUTIERREZ

Good place to get oil change for your Toyota, they also offer coupon. Make sure u make a appointment sometime the wait can be up to 2 or longer.

Average dealership. Took my car in for a recall. Purchased paint specifically for my car. The dealership did not have it in stock, so needed to order and ship it. I inquired whether I would be notified if paint had arrived. I was told “call back in a few weeks to check.” I was not given an estimated ship time. So have to call back every week for updates on whether the paint that has already been fully paid for arrived…

This was the worst experience I have ever had and if you want to keep my business I would expect better1. Ronnie was awesome2. I got sent an invoice online which I paid and it turned out to be the wrong amount. I had to go to the cashier to Ronnie and back to the cashier which took 45 mins3. Went outside to get my car and the valet casually strolled across the parking lot to get my car. He then strolled back and stated he did not have the keys. He disappeared inside for another 30 mins . They could not find the keys. This is terrible and so I will go elsewhere next time

Today was my first time visiting Kendall Toyota but it certainly won’t be my last. I’m definitely going to be a loyal customer going forward. The staff is amazing!

Very efficient and polite staff, and the quickest turnaround time I’ve ever had for a tuneup.

Terrible service, packages were added to the loan with out my acknowledgement, I try to reach them through email and phone and cannot get a hold of any finance managers .(because they are unwilling to help and are already aware of the scam going on). No one returns my emails and if I get in touch with secretary give them my information to call me back and never get a call back .

Awesome experience & customer service! Thank you to our Service tech Jessi Rios! We will be back again.

I had some recalls that needed to be done. RJ the service writer took care of me quickly and I picked up my vehicle the next day. Quick and fast service with RJ.

Bought my mom a car at kendall Toyota. We got the best deal in south Florida for a Camry. Every time we have come back to the dealership we have received consistently great service.

I have been a customer of Kendall Toyota for a few years now, and by far Andres Rondon has made my experience the best. Thank you Andres. We will be back in a couple of years for another vehicle upgrade and will make sure to ask for him.

A year later I can honestly say that buying my car here was the best decision I’ve ever made. I definitely got the best deal I could have hoped for, and every time I go back for maintenance the staff is always friendly and helpful.

My advisor Rosa was great. I haven’t been to Kendall Toyota since the remodeling and frankly- I don’t like it. Was there at 7am and my car didnt get checked in until 8am. There was about 12 cars ahead of me and only 2 advisors checking people in. Which they should have at least 1 per lane. I think there should be an appointment lane, and a bring in lane and the appointment lane should move a lot faster. I received an email saying pay online and get the car faster, great I go to pick up my car & I have to go into the cashier to get the receipt … even though it’s on my phone so what was the purpose of paying online if I still have to wait and speak with the cashier?

To start, this was for a 5,000mile maintenance and the tire needed to be replaced. I scheduled my appointment 2 weeks in advance for 8 in the morning. I was told it would be around 1.5 hours. Ended up taking 2.5 Hours. After sitting there for a little over 2 hours I asked what was going on. Thats when I was told it was ready. Dont want to know how long I would of been there had I not asked. Sat in line to get my car for 15 minutes only to be told at that moment that it hasnt been washed yet. It was there for 2 and half hours. There is no reason it shouldnt have been washed yet and why was I told it was ready if it wasnt. Apparently the car being washed (a service included in the maintenance) isnt included in the statement your car is ready. Needless to say, the experience was frustrating.

The worst service center I have ever dealt with. I went to get my car serviced and the experience was not very good. If it’s your first time taking your car for service, please stay away from Service Advisor Yeily, she is sneaky and unprofessional. Ask for a different service advisor and hopefully your experience will be different. My experience was pretty much dealing with liars and poor customer service including the service manager. The staff that I dealt with were all rude. They work with each other so of course they cover up for each other. You’ll bring in your car for service and it will sit there in the parking lot for days and nothing done to it. Then they will tell you that they did everything that needed to be done and as a bonus, they argue with you about it. They’re liars and on top of that, they give you attitude. Poor, poor, poor customer service, I can’t stress that enough. I hope higher management reads this. With all the money this dealership makes, they need to invest in providing their staff with seminars on how to be professional at a work place and teach them proper customer service. Good luck dealing with these incompetents!

Went for an oil change. Very professional and fast! Appreciate your services.

Julian Yepes is a great salesman. He helped me deciding which vehicle fitted my needs and was gracious in doing so. In no moment did I feel that he was pushy. He is an amazing asset to the company.

Very professional and dedicated staff. I would have given the 5 stars, but they didn’t offer the car wash or provided a reason why they didn’t provide the service this time. See you in in 5K miles.

Excellent service! Arrived at scheduled appointment timeand was taken right away. Waited one hour and was on my way.Everyone was very professional and friendly.

Best experience ever. I highly recommend Alex Rico, he help me a lot to get my dream car

Harold Rosales was my service advisor and he was amazing, very helpful, informative, and professional. Thank you so much for such great service. He checked up on me every so often to inform me of my car. Definitely will be back.

Amazing experience with OBryan and Daniel over at financing. The entire process was great and everyone we met did everything possible to get my wife and I the best deal available on their vehicles and financing as well. I highly recommend this dealer over the ones Ive done business with in the past, thank you.

I am very grateful that I choose them. Fast & friendly staff.

Nice dealership, getting help and test driving was quick and easy. Adrian the salesman was very knowledgeable and helpful. Paperwork afterwards seemed to take excessively long though. Overall nice place.

Exceptional service. Arturo was excellent. He was fast, efficient, understanding, and very helpful. I know it sounds crazy, but I really enjoyed the experience.

It was overall good. Wait time was normal. The only complaint is that my settings were changed in my car !!! The verve ! My ac was all the way low, my car seat was switched ! Some buttons also. The automatic Feature of auto.Why ?? Don’t do that. The car is not yours. Respect people’s car settings.

Service was great, with staff that are 100% ready to accommodate your needs. Thank you for offering the Uber service to take me to/from my office.

Toyota has the best service. Very happy customer! Thank you so much!!

They are very organized and true to the schedule they tell you, very important aspect for todays busy schedule. All employees are friendly and also wearing marks

Franklin was very nice. Unfortunately, they wont have the Rav4 prime until next year :/

Today was great, all the staff was very professional and their attnedance and service to the car, was great. No complains.

Had my car repaired for a large job. I was provided a rental from Sunday to Thursday, and two days were covered by Toyota while they waited for the part. I was lucky enough to have a car repair insurance which covered most of my 1000+ Repair and only had to pay $200. Lazaro called and set it all up for me. I only had to come to pick it up. I also really like they have valet to pick up your car once done, it happens to be that it was raining when I finished so that helped tons. I also bought my vehicle at this same Toyota so that’s cool. Either way, I don’t have any complaints.

Such a big and important dealer in all Miami Dade County and it’s unbelievable, I was baffled by the fact that I waited for an oil change 3 (THREE) hours !! 12:17 pm and my car was returned at 3:15. It’s better off paying for the service out of pocket, but then it’s a lease vehicle, it’s a loose situation! It’s out of control. Please get more mechanics to work at Kendall Toyota because your cars are not cheep !!

Orlando was a very friendly and attentive service rep. For once I didnt feel like I was being sold services we didnt really need.

I have been a long time client with Kendall Toyota and they continue to provide a very high level of service year after year. I recently leased a new truck and the process was painless. Thanks to Alex Rico in sales and Armando in finance for a great customer experience!

I bought my first car with salesman Roney Urena, he helped me a lot!! Thank you so much, highly recomended👍🏼

Most dealerships can offer the same service and same price, the only reason I frequent Kendall Toyota is Karla and her customer service. She makes sure to get in and out and my car is satisfactory. Thank you.

Great experience. Always feels like I am treated like Family. My salesperson “Mario Rodriguez” is wonderful and super helpful. Thank you.

Sad to report that I had an awful experience this time at Kendall Toyota on Pinecrest. I had an appointment at 8 am for Saturday 8/21 for an oil change and even though I arrived 6 minutes late, I waited 2 1/2 hours without any notification of my service. By the time I got a hold of the receipt I find out that my oil change cost $ 90 and even though I argued thinking I had been provided a service I did not request... I was told that the prices had increased and that was the cost of the oil change. So disappointing...

Great experience. From the moment I send the first email. Their internet team were available and eager to help. The sales rep. (Jay) was very proactive, professional. The finance advisor (wahid) was amazing. He make me laugh throughout the approval process. The whole team make our family feel welcome. Thank you.

Yainel H and Joseph B provided outstanding service in a challenging situation in which we had limited resources to work with. Both made us feel at ease and educated us and pointed us to the right vehicle that fit our needs. They really listened to our needs and we ended up with the right vehicle for a fair price. I would highly recommend them to any of my family and friends and would purchase my next vehicle from them.

The best of the best customer service! They really care about your experience and take good care of you and your vehicle. Never had a problem here and they always exceed my expectations.