Ive purchased parts for my trucks here many times. Always great, friendly service. Prices are also competitive.

Always have a great experience here with the service department. Always help out and very knowledgeable. The cashier was highly rude and could not find our client #. Went back to parts and it was right there. Dont know what happened but parts department freaking rock stars!!

Very clean facility and wonderful staff.

So far so good. Chris was my sales representative Im happy with the transaction, the truck is ideal for my use. Time will tell on the quality of the inspection, ie were the marks for no issue true to the inspection. My only concern were the tires were not up to par.

This company will be provide lazy service and will keep your truck for 2 weeks before servicing it, another week or two for ordering parts, detach items off the truck without putting it back, they do not check what services your asking for, communication is very poor, pricing is high for labor, very incompetent work when it comes to getting your truck repaired. We had to be down over a month.

Mike Kill !! My guy is hilarious and always a person I look forward to seeing when I go here!Nothing is a problem, Entire staff here puts the customer first, and I do mean the entire staff!!

I’m a small business owner trying to get my towing business going i have one old truck and that all. I purchase a radiator for my old 4700 truck cost me about $950, installed it less than a month and radiator is leaking. I called them see what my warranty was like. I was told I need to purchase a new radiator ( an other $950) so they can send the one I originally bought to the place the get it from so they can test it and decided if I Can get new one. And it’s all just going to take about a month o so. Ask to talk to the manager, to see if I could gel some better response from him/her but he wasn’t available. They for may number so the can call me later. Again I’m not a big company that has money to spare, to me $950 is a lot and I just feel like they pushed me to the side, like nothing be cause of me not being a big time corporation.

Friendly staff! Happy that they helped me with my truck door issues and efficient.... and, ALL DONE WITH SMILES! 😀

Really cool place. Very high tech.

Drop it off get it back and go. Well a little more complicated. Truck in the shop get it back in 5 days. Nice clean place and their there to help.

Our company, Star Towing, has had an account with RWC International for about 15 years and refused to take our company check. Take your business elsewhere. Buy a Freightliner

Fantastic place to have your truck worked on will work with you on the parts and labor fast turn around on your truck they get you in and out quickly

The personal is great but some times they need more experience

Thank you Bonnie Perry! You are the best.

Tough customer service more likely they look like dont like help people. ..Scream and through parts in customer people hands.Need new and nicer people fir selling department. On day shiftNight guys great and nicer

Great place purchase my 2015 prostar thru Ed in sales very happy with his service. Just recently brought my truck in for a check engine light Bonny in service department got my truck in for service within 2hrs and fixed the following day very pleased with both Ed and Bonnys kind service thank youPrimo Benigni

Good service, friendly people, comfortable lounge, vending and coffee machines, clean bathrooms. Secure property. Room for trailer on the street.

Everybody was super cool.

Do not take your trucks here. They are absolutely dishonest and will overcharge and nickel and dime you for every single part, service and phone call. They quoted us almost 10 grand for a repair that the parts only cost $1600. The rest was labor and taxes which is egregious. The quoted us $190 for a diagnostic and then charged us $560 for it. This is all after taking the truck to them multiple times over the last six months for the same issue and they never figured it out until it completely damaged another part of the truck. I will never do business again with a company who feels it is okay to scam small businesses out of money for their subpar work ethic and dishonest business dealings. I am so very disappointed that companies are okay with syphoning money out of small businesses for their own corporate gain and then justifying it with absurd excuses and hiding their hands. Completely unprofessional, untrustworthy, and unethical.

I made an appointment and was told it wouldnt take long for a DOT inspection. I called them 5 hrs later because I hadnt heard back to find out it hadnt even been pulled in yet. Luckily I had a backup truck and was able to leave it overnight for the inspection to be completed. When I picked it up there were some issues that were found, but no quote for the items. I asked Bonnie for a quote and she said she would send one to me. I found it weird that they wouldnt have a quote already prepared. After not receiving anything from her for a few days I called and left a few different messages with no return call. I finally reached her 2 weeks later and she says that they cant get us a quote for brakes, tires and a leaking seal because they would have to diagnose it first. I find this kind of sketchy because I wasnt told this when I initially requested the quote and its not like these are engine driveability issues. They are just trying to squeeze extra money out any way they can. I will not be taking my truck here again.

First time there great service and staff and ok prices!

Passing on information for all navistar owners. I stopped in here today and honestly found the best, cleanest and knowledgeable dealership within the navistar system. The shop is absolutely spotless. The service was a truck owners dream. Prices are fair. This location is now our go to dealership. I can not stress this enough, the entire dealership was clean to the point that I could not tell they worked on trucks.

Picked up for transport back to Snowflake,AZ, a bus that was brought there for repairs. Quick & easy!

Nice people well organized shop

Keep it up! Good experience up to this point!

This is my second time here to road test the same truck.. 7 grand and still can’t get right. Can’t even get a free. Hat for my time. Ughh. Thanks Chris

Checking in for service. It was 5pm. Took over an hour to find the service guy. I parked on the side road next to here. Took my number and said they would call when they were ready to look at my truck. None of that. In the morning they acted like they didnt know anything about me.Long story short...nights and weekends, avoid this place!

Im not from Arizona Im a proud Texan, but Ive been working out Phoenix since February and these guys have been superstar. They are patient with all the customers tale sure that they understand your needs to get the best price especially being an owner operator. These guys are number one in my book

Don’t come here it is absolute waste of time and money. They didn’t install my $2000 seat correctly. They tell me they can can get my shocks replaced in a couple hours and that doesn’t happen. Find another dealership or go to a small shop. Don’t come here.

Delivered a trailer for repair they said they couldnt do it waste of my time

Work with them weekly, Bonnie is awesome, Grant is very helpful and RWC dose great work

Excellent service and knowledgeable staff if I ever need service in this area again will definitely do business here. Thank you

Good service. Shon is cool too!

BadNew customer service.....Rude.Dont know their job.

Took two days, gear pump I believe the issue was, had to order the part Monday, got here Tuesday morning and was out the door ‘round 5-6 not too shabby

Never NEVER go here! Never buy international truck!!! I bought the new one (was 5 miles on odometer) less than a year ago. Something wrong with an engine now and it’s only 60k miles on it. I called this service because they state they provide a mobile service for international trucks. They declined to come to my location and I was told just come to them and they will check my truck today. We came, with the risk, because the engine button is blinking all the time and they are saying now that they will check in only in 3 days, on Monday. WHAT!!!!! 100k cash from my pocket for this “new” broken truck and no service from them. You can not even reach their customer service (24/7) through the phone. The manager or the owner, Brian is very rude and unprofessional. After I’ve explained all the situation, that I have the stuff of my client in my truck and she is waiting for unloading today a 100 miles away, Brian just laughed into my face and told me that I must wait. 000 stars service and communication. Very disappointed. They need to learn how to serve clients and if they promised something they have to keep their words. I suggested him to fire his manager Jerry, who promised me to fix it today and he laughed again. Very “excellent “ service and behavior of certified International truck dealers. I’ll call on Monday at this department where they got their license and certificate and will make sure they will not laugh the people out who are in the trouble as me.

Very clean, love that. Was towed in. Service writer waited after hours to take care of me.Had motel number ready for me at arrival. Saw that I had been through enough today called motel for me. Motel shuttle from dealership to motel. SWEET !!! Worked on truck through weekend . Truck ready Monday morning. Top of my list in Phoenix, AZ. Will definitely plan repairs here.

Great prices on Truck and trailer Brake shoes 32.00 pair

Good

Tom Hartman was very nice

When Im home they are the ones I would elect to work on my truck. Great service. Honest. Efficient. I was very pleased!

They try to work with the driver, Brian in service does everything he can do for you, plus he tells you like it is, no sugar coating. Lisa in sales will help to make sure it gets fixed in a timely fashion ( as soon as possible) . Plus Lisa was our sales lady when we bought the truck from RWC Phx. She listens to the customer.

They had my truck for 5 days for a simple oil change and fuel filters. If you need help quickly, go somewhere else.

RWC has been a breath of fresh air. From Ruben and Ron in parts to Matthew in service we appreciate your hard work helping us stay on the road. Only wish I would have skipped the 3 other shops and went straight to RWC!!

Brian in service is fantastic. Always takes good care of me and communication is great. Thank goodness they are my local dealership.

Very helpful. Nice to be able to find the parts needed on a Saturday

Big, clean, and efficient. They worked on my truck for four days and kept me updated all the way through. Theres a shuttle service to Quality Inn & Suites in Buckeye. No one wants to have their rig stuck in a shop, but if you do end up in that situation, there are worse places to be.

Ruthless, horrible customer service. Not worth a penny. Big mafia, they just care about taking your money. Look somewhere else save urself the trouble.

We run a small truck fleet and when we sought their help for a brake job, they told us they were so backed up they will not take a look at it for two whole days. When our driver decided to leave their lot to spend the night in his truck patiently waiting for his turn to arrive, they told him he had lost his spot in line, and had to wait even longer. They only knew to call when we dumped them and found a small repair shop in town that did the job twice as fast and for a whole lot le$$. RWC was still trying to figure out if our truck was inside our outside their fence! They have a bad attitude, and will treat you like another over-the-road truck that is absolutely dependent on their lousy service. It shouldnt be like that!

👍 75th Avenue and Roosevelt the best place to buy parts for your truck good customer service represent definitely I recommend.

RWC is one of the best places Ive ever worked in my life experience I have had here have been phenomenal management easy to get along with all my co-workers is easy to get along with the service we have here is great

Quick prompt service and knowledgeable parts guy

Our truck was there with our driver and he was told by Jake that he need to keep this truck for 2 weeks ( we just need it for an oil change ). so we took it next door and they told us the diagnose is wrong

Orlina the service writer is awesome. The techs there are top notch. I highly recommend them to anyone.

I am very impressed with the this first rate organization and facility. I was able to have my warranty issue resolved have just short of 2000 miles since repair completion with everything working flawlessly. I really appreciate the serve advisors effort in expiditing delivery of needed part and coordination with the manufacturer in authorizing needed repair in time for a critical trip. The Body shop also did a great job with installation or accessory mirrors meeting my desired criteria.

Friendly staff, clean building, fresh clean bathroom, and straight forward fast service. The guy I dealt with didnt beat around the Bush with me. We got to the point and got it done. I dont make much sitting still and he got that.

I buy parts here . Has good customer service

Great place to work!

Training seminar for Cam Brakes was very informative. Thanks to RWC for the service to and support for the trucking industry.

Nice clean and had the parts that I needed and open Sunday.

My motorhome was in for a simple heater hose replacement, one hour job max. Service advisor told me it was a bigger job and quoted me almost $950!!! Ridiculous.After 4 hours, I was told there were 2 hoses to replace and that he had to work from inside the doghouse, but the leaking hose was under the bus...When I got my bill, I was charged $760 for 5ft of standard 3/4 in heater hose, 2 clamps and 8 gallons of coolant.I totally feel ripped off.

Just beautiful inside very and out friendly customer service they had my stuff ready to go when I got there even offered me a drink nice life

Good place for a trucks

I was treated with respect,( that I did not expect)..I shared a concern over a repair in voice and came away with amicable results to both partys..I will continue to do business here.. thanks again..

Parts till 12am in morning...

DO NOT TRUST THESE PEOPLE..THEY DOUBLED MY EXPECTED AGREEED UPON BILL AND HELD MY TRUCK HOSTAGE. CREEPER CHARGES QUOTED $450 BILL CAME OUT TO $1300

Best truck repair shop in Tucson dont go anywhere else come to RWC

I love this place. Everyone is so helpful.

Very helpful! Nice lobby and restrooms as well.

This is one of the worst places to work that I have ever experienced in my whole 40 years. My God I dont even no where to start.

Safe and Professional...

They were great to work with when purchasing our 2nd semi.

Needed a part for my truck,excellent and helpful service.

They charge $150 to check in early. However this was waved because I wasnt told, but it is still a crapy policy.I came with 5 pallets, which was broken down to 10. I was then charged $138 for the 10 to 15 pallet rate.I left Pa. With 3/4 truck load, at

Worse customer service ever Brian Barger is the worse service advisor I ever deal with not only I deal with the worse service advisor but my ac was not working the part was only $41 dollars and they charge me $730 dollars in labor that’s a rip off I will never go back to that place they don’t care they just want your money no explanation about the service they give me I ask Brian about it and he say, I don’t know anything about it I’m not a mechanicInternacional dealer and repair shop don’t go there if you do, make sure is the last resource you have

$913 for a diagnosis and a thermostat! And its still running warm, and I had to go back and get a top radiator hose and clamp cuz it was leaking. I didnt have to pay for the hose and clamp though! Lol

Got us in and out good drivers lounge poped inoff road got us in fixed and out great service

Didnt fix what they were suppose to but fixed other issues that were questionable if we even had!! After having the truck for a week and a half

After having experience with most all of the major truck dealers in town, it is my opinion, they are the worst. They have painfully slow turnaround times, and are pretty proud of their parts and labor (too pricey). I would not recommend them to anyone, under any circumstance.

Beautiful property,awesome staff!

Great service

Customer service was good, however it took way to long to fix a simple issue on my truck because I was bumped for a larger customer.

Horrible customer service. Much better places to get a truck worked on or parts in Phoenix. I wont be back. I have gave them way too many chances to change my mind.

5 star great people nice staff

Note this when you go back and return items you need to find out, whats that policy to, because if you take to long they wash their hands and youre not getting your money backO but good news you get the default item backAnd they transfer you to a manager and guess what no answerHow funny?And now Im close to $500.00 negative and the part still giving me problemsOJO

Was there for a air brake class. Very nice.

Very helpful. Most of the time they have the parts I need

GREAT COMPANY AND CUSTOMER SERVICE!SHOUT OUT TO HENRIETTA AND MARC!! :)

The world would be a better place without these jokes/ rip offs, never on time and their word doesnt mean crap, they got a whole bunch of thug looking rude people in the parts that makes it look like a prison cell. Avoid it at all costs

Matthews BADD attitude was the reason I went somewhere else. Thank You ! My truck was fixed and back on the road before RWC could even look at it.

Very helpful, i miss Bonnie

Terrible customer service and there is no follow up unless you call them. Quote you to get you in the door, once they have your truck torn apart expect to pay $$$ Thousands more than expected. Stay clear this place is a ripoff!! If their employees werent putting positive reviews on here they wouldnt even have 3 star feedback.

Typical international dealer for this is the only one for the whole state so they really over price youyou

Pricey butGreat Mechanics...

They will try to keep your truck until your company pays for it even though your company give them a PO# which is for them to get there payment from your company also the mechanics will leave there trash in your truck

No can figure out when my appt is, limited parking, tight gate

The best people out there!

Very friendly people

Fast, professional service by friendly service people!

Communication between Service advisor and myself was horrible never called when he said he would. Been back in shop twice since the repair was completed for check engine lights. 1st time they didnt secure the dpf filter properly and the second was for air flow sensor not put back on properly. Stay away from Phoenix and go to Tucson