Kyle and the crew there are absolutely the best.Can not even begin to tell how happy it makes me to have found and old school honest mechanic!!A+ service all the way through!

Great place for honest, professional care. The mechanics are all great gentlemen and people people. Theyre very good for diagnostics and advice, wont bug you to spend more than you need to. It honestly makes you feel like youre taking your car to a handy friend rather than a business and I love that. I know the young man who works super hard at the desk a lot is in the process of buying the business and it couldnt go into better hands. Thank you Bays Auto!!

My boyfriend and I have came to this place 2 times already and they are amazing and helped us with things other shops couldnt . Kyle is awesome and so freaking nice its not just about money with these guys they actually seem to care! Thanks kyle!!

Ive taken my car here several times for various repairs and oil/fluid changes. The employees are always friendly and professional. I feel that the prices are more than fair for the work and the mechanics are honest people.I had an issue with a part that goes to my tire and they told me while they could fix it, it would cost much more than a tire repair shop. They gave me the address and number of another place to fix my tire part and even called that place to make sure they could help me out making the repair that day. I recommend bays auto to all my friends and family, theyre my go to for my car needs!!

I really trust Bays. They never try to convince me to spend more than I need to - if they tell me that I need a repair I know that its really true. They have told me on more than one occasion that I dont really need an expensive repair, but they make sure that I stay safe and take care of the real stuff. They also dont charge you for every little thing like some places do. If you want a place you can trust, I would definitely pick them!!

Great place and probably the best designed auto repair center Ive ever seen I beleive one of owners wifes was an interior designer and it shows. Great staff and service and good prices. Helped our myself and brother and really nice owner.

Great Service! Reasonable prices.. I wont go anywhere else now

We chose Bays because they were half mile away from my husbands job (for our only car), and because they have great reviews. Now we know why! We will bring our vehicles back here for all further work, and will reccomend our friends to them as well. They were thorough, humble and honest, and refused to recommend extra, unneeded work. It was also refreshing to be around mechanics who didnt use foul language. The owner is very personable and we enjoyed talking with him. They went above and beyond in taking care of both us and our vehicle, and we would give them more stars if we could! Thanks again!

Outstanding customer service. Outstanding knowledge of.I cant remember the young mans name but he was multi tasking like a champion🏆 On phone, typing on the computer, checking someone out, then he and asking me what I needed Lol! This kid was a machine!Id send my Grandma to this guy.

I’ve only dealt with Kyle not Troy but they give amazing service and are extremely upfront about what’s going on with your car. They answer questions without belittling you. I’ve been coming to them for a little over a year now and couldn’t be happier. Don’t waste your time trying to find the right mechanics shop when it’s This place.

I had been sold a vehicle that was completely unacceptable to sell from a dealership (Drive Now). DN would not help or respond in any attempts I tried over months to do business properly. Since my vehicle was not safe to drive, I brought it to Bays.Bays was very thorough in what needed to be fixed and listened to all my concerns. The staff explained to me exactly what needed to be done and why. They even have gone the extra mile to find a certain piece that needs replaced at the best price and quality. I also got in the next day for repairs. This is how business should be handled! I appreciate their service, professionalism and honesty. Overall, it was a good experience doing business with them.

Anytime I’ve had to go to take my car to a new place, I’ve been worried about getting scammed. I’m grateful that the owner has integrity and cares about his employees and his customers. This place stands behind their work too! It’s nice to take care of my car and feel confident with the quality of service I’m getting.

Went in because my air conditioning wasnt blowing as cold and air flow through the vents wasnt as strong as it should be, Kyle diagnosed it right away with great attitude and service especially with the heat we deal with in AZ. Also got an oil change and noticed a stripped bolt that walmart used loctite to get to seal instead of actually fixing it and he fixed it no problem. I will definitely keep coming back.

Thank You, Troy and Kyle for helping me with my 2000 Cadillac DHS, was getting my vehicle fully repaired before selling her. There service was amazing, they kept me fully up to date on the parts arriving on time and how the process was going every day. If they found a part that was not broken on my vehicle, they had informed me that it did was not needed to be replaced. Honestly, with me being a FEMALE most mechanical shops tend to take advantage because of the possibility of the lack of knowledge on vehicles with some of us women, but NOT at Bays Auto they really are the only repair shop in town that will ever get to work on any of my vehicles. After my repairs had been completed, I looked into their Detailing Services they provide and I have never seen my vehicle look this good even from the first day I purchased my Cadi. I will always refer my friends and family to Bays!

Super friendlyKnowledgeableEager to helpNo wait timeFair pricing

Kyle & company are honest people and it is difficult to find them these days.Highly recommended!👌

They transformed my car back to showroom state and made some repairs at a very reasonable rate. I appreciate the honesty and the friendly and helpful attitude of Kevin.

Kyle is a very personable front end coordinator and the place is very clean and modern. I took my car in for front end noise and they replaced an engine mount. It did not solve the noise and when I went back in to confront them, Kyle didn’t offer any solutions to fix the problem. I asked about the cost/labor for such an easy job. He told me a $110 markup on parts is cheap and it took them 3.5 hrs to replace the mount that could’ve been changed in 10min. I read reviews before I went there and I wish I would’ve believed the negative reviews. I lost $500 and still have the same problem I did when I went in. I won’t be back.

These guys are great. Are used to live near their shop so it was convenient. But they are honest and have competitive pricing which is always a plus. This is still the only shop to this day that I have gone in to get work done and they told me that my car was fine. You don’t find too many mechanic shops with this kind of honesty. These guys are great. I used to live near their shop so it was convenient. But they are honest and have competitive pricing which is always a plus. This is still the only shop to this day that I have gone in to get work done and they told me that my car was fine. You don’t find too many mechanic shops with this kind of honesty. As long as I live in the Phoenix area, I will definitely bring my car back here!

Bay Auto Saloon is a very veryGood company to take your car to have fixedI took

I called Bays auto and spoke with Kyle about an issue I was having with my car brakes and not being able to remove a brake caliper bolt. Kyle advised that he was glad to help me at my home. Kyle and chad came to my house and helped me remove the bolt behind the caliper and I was able to finish my brakes. I appreciate the courtesy and professionalism that both gentlemen showed. Also, any company that is willing to go above and beyond for me will always have my service. Thanks again guys!

Update 10/2020: I originally went here because of a cylinder 3 misfire. And they did fix that. He also said my spark plug wires need to be changed (even though they were just changed a few months prior with my tune up). I agreed to pay to have this shop replace the spark plug wires. 2 months later my check engine light is back on and now it says cylinder 2 misfire. I take it back and they said the wires were loose and he secured them for me. In reality all he did was clear the check engine light because I drove away sputtering. I go get a second opinion and my cylinder 2 spark plug wire was torn/broken. (The same wire this shop replaced in August). I am grateful they fix the original problem but they caused additional problems to keep me coming back and spending money. I feel completely lied to and taken advantage of, I spent $500!!The owner is knowledgeable but his staff is not. When I was there 2 weeks ago, a mechanic came and asked the owner what type of antifreeze belongings in the car hes working on. Aka the mechanic didnt know!!! During that same visit an older women was picking up her car and the owner asked is it running better, is the air cold? Your total is $715.00 Women beware!! You will be overcharged or given more problems than when you started. Not a trust worthy shop at all!!!08/2020: I had a great experience at Bays Complete Auto. The guys here were extremely friendly and knowledgeable. They definitely went above and beyond to make sure the job was done right. I feel I should say as a woman going into a mechanic shop, I wasnt taken advantage of like most shops. These guys made sure the job was done right and for a decent price. Thank you so much! We will be back!!

They did work on both my 2013 camaro and 2006 chevy 3500. They gave me a really deal on parts for my diesel even though theyre not primarily a diesel shop. Even with kyle having personal stuff going on he still took care of me professionally.

This auto shop has been consistent with me. Its consistently flaky and unresponsive. They dont want my business. Why? Two separate events with the same theme. A month ago I scheduled a vehicle inspection for a car I was looking to buy. The seller was gracious enough to accommodate the inspection. We arrived at the time of appointment only to be told that they made a mistake and the mechanic is on his lunch break. The owner brought in lunch.... and you have to wait 1 hour. How am I supposed to do that? After much negotiation and since I had no option, we waited for 30 minutes and their mechanic swiftly and half heartedly did the inspection. and of course... no apology. I thought it was human error. It happens. I will give them another chance. Yesterday I called to schedule the work on my newly purchased truck and oil service on my land rover. The operator told me he will call me back. After not hearing back for 3 hours I called him again. Again he told me he will get on his computer and call me before the end of the day. No call. So I called today and told him I would like to cancel the appointment for the truck and that I am no interested in doing the maintenance on my Range. I asked the same operator to have the manager call me. Im not holding my breath.

Been using them for years, Bays is always a pleasure to interact with. Great service and good conversation!

So I went for a quick oil change, using their drive thru bay as they are close to my home, and did not have time to drive to the dealer I always use. Have to say, it was super quick and the staff was friendly, courteous, and polite.As I am aware of my vehicle, and surrounding, I noticed oil puddles underneath my vehicle over three days. I scheduled an appointment with my dealer and they inspected my vehicle.As they dealership had it up on the rack, the technician was able to manipulate the drain plug without any tools. Bays forgot to tighten the oil pan drain plug bolt!If this happened to anyone else, they might ran out of oil and sustained severe engine failure!Very unhappy with my first visit!

The guys are great. They seem knowledgeable and trustworthy. I dont ever feel like Im being up-sold. They tell me what I need to know and give me the option of what work to do. They make things right if there are problems with their work. Kind. Honest. Cost-effective. Give them a try!!

My wife crashed her car and I brought it here. The referral was amazing and got the frame straitened, but still needed fixing the exterior. They literally applied the wrong parts and those literally fell off the car as I was driving down the highway the next morning! I had my car in their shop for over a month for exterior damage, It costed me a-lot and it looked kinda shotty but oh well, ill never return.

I was very impressed with the service I received when I went in for an oil change. The professionalism of the mechanics and their knowledge was refreshing. They thoroughly explained everything and I was very comfortable having them work on my vehicle. Ive been to many auto repair shops and this by far was the nicest - recently remodeled and very comfortable. I highly recommend them for your auto repair needs!

Troy is willing to provide his knowledge after years of experience to help provide the best options to ensure the best outcome. Really appreciate all your help.

Love this shop. The service is impeccable and consistent. The owner clearly takes a lot of pride in his work.

Was traveling for Thanksgiving and my transmission was skipping. The owner came in on Friday and got my family back on the road. I really appreciate the professionalism the owner gave me and my family,Thanks again Troy

Performed oil change in a quick and timely manner at a discount. The staff was very kind and cool 😎

Very professional staff were able to quickly diagnose and fix a long standing fuel injection issue that has been causing engine power sputtering that several other shops including the dealer were not able to find or fix; it ended up being a frayed electrical wire between the coil and a sparkplug that needed to be replaced for a minimal fee. MANY MANY THANKS!!!

Fantastic place. Great customer service. I recently got some mechanical work done on my truck as well as a Detail. They went above and beyond in every service that was performed. They took there time with me, very patient and professional, answered every question I had when it came to the services I purchased. The mechanic work was done in a timely efficient manner and the detail I couldn’t express the difference in quality that they provided compared to other companies. It was a drastic transformation. It was a night and day difference when it came to the inside as well as the paint of my truck. It looked better than when I bought it brand new!! I will definitely be using Bays Complete Auto Repair and Bays Auto Salon again. I would highly recommend anyone who is looking to get there vehicle detailed or mechanical work. They have very reasonable pricing.

This shop is awesome. Always superb service. Excellent pricing. Id argue with most folks that Bays has the best warranty in the industry. Their detail service is top notch. My truck looks like a million bucks after getting their ceramic coating done. Fixed up my wifes truck in a jiffy. Half of what it was going to cost us from a dealership. Stop in and give them a try. Troy and his crew will go out of their way to make sure youre satisfied. His motto: Truth builds trust. And they live it.

Quality people who do great work.I have 15 year old truck that I use for work and it sees a lot of miles, potholes and road debris. They do quick alignments, fast repairs and even faster oil changes allowing me to get back to work with very little downtime.Their honesty, prompt service and quality of work is what sets them apart from any other shop and keeps me coming back.

Highly recommend this place...so glad I took my car here!! They were very thorough with the diagnostic testing, and fixed my car for an extremely reasonable price. Andrew and the rest of the employees I dealt with were all very friendly and professional. Will definitely be returning to them from now on!

Always friendly and treating the customer right.

Im at 6 different car service by Bays and theyve done an exemplary job on every one of them

The very BEST EXPERIENCE I have ever had..Servuve Manager and Dennis were GREAT..I was depressed and having a bad day and seen the waving hand mascot . That hand made my day and made me smile and now that I came to your office..IM GLAD I DID!

Friendly, honest, competent team which is refreshing and hard to find these days A+ wont hesitate to return! Thanks Guys, appreciate the hard work!

Friendly staff. Oil change took only 10-15 minutes. Great affordable price. Highly recommend it.

An owner that really cares, and isnt trying to nickel and dime customers is a RARE thing these days. These guys are more than fair with pricing, and are pretty fast, service wise. No extras, just what I needed, and they didnt try to upsell me. These days, finding an honest shop, is a literal roll of the dice. I was referred to Bays by my future son in law, but am happy now to recommend them as an actual customer.

Highly recommend the shop. High level of integrity and honesty.

This is not your typical mechanic. They offer free 35 point inspections, and are extremely honest with what needs to be attended to, starting with top priority. My husband and I didnt realize just how bad our breaks were, turns out, had we drove just ten more miles, we would have had a much more costly repair, the caliber! This is our only car, we just bought it from a private owner a month prior, and my husband uses it to get to far distance for work, every day. So in other words, its our LIFE LINE. These guys were more concerned about our safety more than another buck in the pocket. They went above and beyond to ensure that we made it home safely, since we had to unexpectedly leave it over night, then went even further than that to ensure we had the right size rotors, since apparently the person who owned it before, had the wrong size on there. In addition, they really truly gave us the best price they could, and I know this for a fact, due to I called around to SEVERAL places, and everyone else was going to charge more than twice the amount these guys charged us. They are a small ma & pa shop, and they truly care about people. Not only do I recommend these guys over any other mechanic I have ever come in contact with, but you can bet I will be going back for routine maintenance and anything else that may come up. Thank you to all of you guys, from the bottom of our hearts for the wonderful customer service you provided and the amazing job you did fixing our car. You are all so incredible.

They took care of everything for me! Topped off all my needed fluids and made sure I knew what was going to be needed for next time ! Also will be helping me with fog lights and dash light just cuz they are nice enough to help! Highly recommend!

This place is the best.. Great service from the time I pulled in Kyle was great.. very honest about what was wrong with my car got it all fixed and now she rides like a champ ..I recommend this shop to anyone who needs honest mechanics

Great service and I will return and refer friends and family! Love it!

I will definitely recommend this shop to everyone. Great experience and great price!!

2012 honda civic EXLiterally the fastest oil change Ive ever had. The staff was SO helpful and great. Service was top quality and honest. No dramatic upsells, just honest, quality service. I cant reccomend this place enough!

Best auto repair in the valley. Always honest and fair. I would recommend them to anyone.

I went into Bays Complete Auto Repair today, and got to meet with, owner, Troy Roberts. He is one of the most down to earth individuals I have ever met, and is incredibly knowledgable in his field. He is accompanied by a really great staff as well. I was fortunate to have had him take care of what I needed, while making it a really positive experience. I recommend anyone who has auto repair needs to come to Bays Complete Auto! These guys will get you taken care of.

Bays Auto Care has been the most reliable, responsive and honest shop Ive ever experience. Troy and his staff make you feel right at home from your first visit. After a thorough inspection they gave me a laundry list of things I could fix on my aging truck and were honest about how long I could wait if it wasnt in the budget at the moment but also straight forward about hazards needing addressed immediately as well. Amazing. Ive found a new home for all of my auto service needs.

I would highly recommend this shop. My wife and I take our Infiniti G35 there. Bays is a very honest and reliable shop. All the work i have had done there has been quick and done correctly.

Truth builds trust and they truly stand by that! Quick & highly efficient team at Bays! They take great care of all our vehicles!

I can not express enough how fortunate I feel to have found Bays. Although Im bummed I didnt know about their shop sooner! The staff is super friendly, communicative, and overall, the ideal place to bring my car. The owner Troy goes above and beyond and after meeting him in person, his effort to help every person who walks in the door is impeccable. Im happy I finally found an Auto Repair Shop I can trust!

Omg I had the quickest oil change of my life. It took 9 minutes. Never left the car. Tire rotation and alignment check. Full inspection. Nothing wrong with my car. 2016 Honda 60,000 miles. Left very happy

I was fortunate to have met Troy and his team at Bays Complete Auto Repair when I brought my car there. I was impressed by their level of knowledge but more so of their integrity. They will tell/show you what is needed for your vehicle and never try to oversell you. My son needed work on his vehicle and I insisted that he take it to Bays. He did and thanked me for the great referral. I am now recommending my employees that rely on their vehicles to take their cars to Bays for service.

Totally impressed with the integrity of Bays Complete Auto Repair. From the moment I walked in I knew this place was one I could recommend to others. Not only do they take care of their clients well, they support by donating back into their community. I highly recommend checking them out, simply by going for an oil change and I Guarantee you’ll be back.

Bays Auto Repair is a fantastic place to get your car fixed - and to have them look over a used car you are considering to purchase. Weve had them look over cars before we buy and weve always appreciated their honest answers.When we take a car for repairs, they always try to present all the information to make a choice, such as which parts to purchase and the prices of everything. They are fair and honest, as thats all I expect from an auto repair.They will take good care of your cars.

Talked to a rep that told me he could recommend brakes to me based off my engine speed. What?.....ok stay away please

I have gone to Bays several times. They are so thorough, communicate the cars issues extremely well, and have very reasonable prices. In addition, they are great people: Troy, the owner, and Dean, the manager, as well as the rest of their staff. I feel like I can really trust them, which is hard to find in an auto repair shop. They have an amazing guarantee on their work. I highly recommend them!

I went to Bays Automotive for the first time recently .. and wow! Very friendly, helpful and knowledgeable. I was very impressed by how trustworthy and honest every member of the team was. Managers Troy and Dean went out of their way to make sure I was comfortable and satisfied - and I was only there for basic service! Ill be back for sure - and I sense these guys will be my auto mechanics for life!

We have been going to Bays for years and always have great service. Troy and the crew will always take good care of you - especially now because they are doing free inspections!!! Perfect to me sure that your vehicle is running 100% during the summer!

When it comes to car repairs, for most women its a pretty scare thing. You are not sure if you are getting a honest deal or what. Recently I was in an accident and my car was considered totalled. Everywhere I went, I was told it would be between $3,000 and $4,500 to get it fix and the parts were hard to find. I went to Bay and the gentleman took the time to give me a list of websites where I could get the parts. He even told me to save money, I could look on YouTube how to fix my own car. I was floored that someone would be so honest and helpful. The whole time, he was offering other suggestions as to how I could shop for a better price on insurance through a broker. If you need work done on your car, let Bay be your first stop. I PROMISE, you wil save yourself some money.

Unlike many service stations these guys put a capital S in Service. Not only are they great diagnosticians (they fix what needs fixing) their charges are based on their time and parts. (Not some time dictate by a book). Integrity and excellence are my keywords for them!

7 month update continued to use Bays still over the top nothing beats there service absolutly amazing people kyle upfront to the guys in back chad,tyler,mike,walter and the head man himself troy you all are truly outstanding as long as im in phoenix your my go to shop greatly appericiate all your hard work dedication honesty and respect hands down words cant explain how impressed with you all my family isAwesome service awesome folks honest straight forward people absolutly outstanding

Went into the dealership and they quoted me 2700 worth of repairs. I have a 2012 Camaro. Called bays after being referred by a friend. Took my vehicle and they did a full inspection. After the inspection was completed, turns out I only needed a few repairs that the dealership had mentioned. The repairs that I actually needed done only cost me a little under half of what the dealership quoted me. These guys really live up to their Moto. Truth builds trust!. They have the best 3 year 36,000 mile warranty around. Thank you so much to Troy and Kyle for the excellent services they provided. Definitely recommend to all friends and family. Your wallet will thank you!

Was in and out in record time. Great ppl! I will be back !

Troy is the finest service advisor we have ever had the pleasure of working with. He is professional, trustworthy, organized, totally on top of everything. Hasan the mechanic provided me with phenomenal service from start to finish. Hasan is masterful at knowing your car and what might be going on. He made sure everything was good and he did exactly everything right. He is very professional and kind. It amazes me to see people who go above and beyond.If you are looking to work with honest and genuine people, this is a great place to go!

It’s hard to find a trustworthy auto mechanic. Troy and his guys are by far the most thorough and most trustworthy mechanics I have ever worked with. They don’t try to up sell you just to make more money. They give you what you need and get your car running the way it should. These are the best guys in the business!

I’ve been using Bays for my auto repairs for close to 2 years. I’ve finally found an auto shop that I can trust and feel comfortable going to. I completely trust any recommendation Troy or Dean make regarding my vehicle and any work that needs to be done. If you’re looking for an honest and friendly auto shop, look no further than Bays.

Bays Auto Repair can always be trusted to do the job right the first time and do it at a reasonable rate. Troy and his team are very honest and wont sell you services you dont need. They always take the time to explain the issues so you can make an educated decision.Its great to have an honest auto mechanic. Keep up the great work.

Just moved in the area and have had my eye on trying this shop out. I went in for an oil change and was literally out in 8 minutes and all of the staff was very professional and friendly. Definitely will be back!

This place is as good as it gets! They go excellent ethical service at in my opinion a VERY reasonable price. Kind, clean heart-ed individuals that truly enjoy working on cars. Cant say enough about this company and their utmost commitment to integrity.

Bays does a great job love coming here for any repairs or basic maintenance the oil change is quick and easy I get to stay in my car the whole time and I’m in and out in 10 mins great place and a great staff as well

Very pleased. Took a vehicle into have checked out when experiencing issues with it. The guys Bays checked it out and recommended a very inexpensive way to repair what was needed. and explained what we could wait to have done. Honest, nice guys.

By far this is the Best Repair shop in town I have an Acura TL that has been having some issues with my engine and V-Tec sensor and a couple of other internal issues with my valves. Ive went to several other repair shops before, and at Bays Auto I must say this is definitely the friendliest and best shop in town. After they completed the work to my vehicle they had asked me if I wanted to get a detail done with a paint correction and ceramic car coating to protect my clear-coat layer. I have gotten details done many times and LET ME TELL YOU! This is totally worth it I had never seen such great and fantastic work done before between there auto repair and detailing this place is unbeatable!!! Keep up the great work that you all do and I shall see you soon for my next oil change and reload spray for my ceramic coating.

Excellent and honest service and advice from Troy and Dean and their staff at Bays Complete Auto Repair. I have an older vehicle and there is routine maintenance that it occasionally needs, which as most of us do I ignore until something breaks. Troy and his staff prioritized the work that needed to be done in order of importance and I was very thankful for that.If you are looking for a locally owned repair shop with speedy service and honest answers then you have found your place.I will recommend Troy and Bays Complete Auto Repair to anyone!

These guys are fantastic. They are very professional and fast. They did a great job!

His prices beat the discount a/c mechanics of Van Buen. They use to be unbeatable! Do business with him! The owner is knowledgeable, professional and transparent. An all around Great Guy

Amazing place. Trusting and honest folks. I have been using Troy and his company to handle my car and my mother and sisters car for year. Best place in the Valley!!

This place has changed......for the worse. My wife and I had been going here for years. Dean was FAIR AND HONEST! Always. This new owner (?) Has no time for customers. This kid (I have a degree and am educated) who works the front tried to blatantly scam my wife and charge her $650 for a transmission filter kit. This bright little fella must have forgotten my wifes car has an Fing MANUAL TRANS! Then, he wanted to charge her for work that was already done.We will never be going here again! If you do, be watchful of price gauging and false repairs. These folks need to be investigated.

Bays Auto is full of honest, stand up guys. They are helpful with thoroughly diagnosing and giving you their professional opinion. They recently moved a few addresses to the north. Centrally located. I recommend them to everyone I know. A+ Kind, courteous, and Honest.

I had a great experience at Bays Auto Repair! They provide a wide range of services and have great pricing. I especially appreciate their honesty and integrity. It can be difficult to find an auto repair shop that you trust. Fortunately, Bays is one of the few! Thank you, Troy for your excellent customer service!

I was looking for an alignment shop nearby. I typically go to Network Alignment, where I have always had an excellent experience, but since it was a last minute before needing to go out of town, I decided to try somewhere else for a shorter wait time.When I first called in, I must say, Dean was great on the phone. Excellent customer service skills, very kind, very polite -- a very nice person. Dean and I discussed dropping my vehicle off later on in the day. He asked I give him a call in a few hours to make sure they had time to work on the vehicle. I called back in a few hours and made sure we still had time to drop off the vehicle. Everything was great.I mentioned to Dean I had the vehicle aligned one week prior, after having a top strut mount replaced. The strut mount didnt solve the clunking issue, so I ended up having two new complete strut assemblies installed and hence needed to get the front aligned again. We discussed that I only needed a front end / 2 wheel alignment done. I knew the rear wheels were already aligned properly as I had the alignment spec sheet.Dean called me back a few hours later and told me the vehicle was ready. I asked if his technician took it for a test drive. He said yes. I specifically asked him if it pulled, or if the steering wheel was crooked. He said everything was good and it was ready to go.Upon picking up the vehicle, I was told it needed a 4 wheel alignment, versus just 2 wheel. I told him that was not correct as I handed him the previous alignment sheet when I dropped off the vehicle. I asked to see a print out of the alignment sheet so I could compare the numbers. He told me they did not provide alignment sheet print outs in year and no one ever asked for one. I told him every alignment shop Ive ever been to provided a before/after print out. I asked if I could speak to his technician that worked on the vehicle. I spoke to the technician and asked if I could take a screenshot of the alignment machine screen on my phone to compare the results. He told me they did not save the results.I ended up paying for the alignment any ways and left their shop. First drive down 7th street and the vehicle pulled to the left and the steering wheel was crooked. I called in and spoke to Dean. He told me if there were pulling issues, I need a new set of tires. I told him I just got new tires two weeks before. I know how these situations go. I chose to take care of the issues elsewhere.Needless to say I took the vehicle to Network Alignment and the issues were resolved. I have no doubt Bays is a nice looking shop and Dean genuinely seemed like a nice guy, but I will not be returning for alignment work any time soon.

My husband & I have taken our vehicles here to get oil changes & some serious things done with it also. Its the only place we take it to. Theyre Awesome & they treat you like Family! I Totally recommend this place to take your vehicles to you will not be disappointed!

Troy had a great solution and provided excellent service. Honest assessment of the cars needs and fast service.

Highly recommend, great prices, honest people, there to help you with the repairs your vehicle needs, very dependable will go there if I have problems with my vehicle. You can count on this place

I have a new friend in the Auto Repair business. We were planning another out of state trip and chose to try Bays Complete Auto Repair to get an oil change which comes with a safety check. I had felt a little give in the suspension of the wifes van on the way there and sure enough motor mounts had gone out since the last amount of significant work was done on the van over a year ago. Troy and his crew took great care of us and our trip went without a hitch. Toyota Sienna 160,000 miles and still going.

Update July 2020: it’s Now been 8 years of taking my cars here. I am still overly pleased with the customer service and integrity they Provide to customers.———————————————————-I have been taking my car to Bays for the last 3 years. Everyone that I have worked with in Bays has been very helpful. They always explain to me the parts that need immediate attention and the parts that will need attention (with a time frame of when I may need them). They are always patient with all of my questions and knowledgeable with the answers. My car has a lot of miles on it and I have had to replace brakes, motor mounts, spark plugs, fluids and routine oil changes. They have replaced all of this and I have noticed a huge difference in the way my car drives. My friends who drive my car even tell me its driving better.

Troy and Dean are amazing to work with! Without in-depth knowledge of auto repair its easy to worry that you are being taken advantage of and being told you need services you dont actually need. There are no concerns with this here and they will always tell you your best option, even if it means less money for them. They truly do look our for their customers and are very trustworthy.

I have been going to the dealer for my oil changes for years and decided to try Bays Complete Auto Repair because a friend of mine recommended them to me. My expectations were exceeded. Great service and great prices; a full synthetic oil change cost almost half of what I was paying at the dealership.If you are looking for an honest auto repair shop with a hands on owner, look no further, this is the place to go.

Great service and decent pricing :)

Great establishment very knowledgeable workers when it comes to all areas oil changes, mechanical side, as well as the car detailing area!!! Hayden, Chevy, and Kyle have amazing customer service!!!

Employees are courteous and do a great job

Completely ripped off. Charged for things I never accepted to buy. Who charges $100 for a gallon of coolant when I specifically said I just put a brand new gallon of coolant in my car. Good people, but bad experience. Stop ripping people off. There is an autozone right next store. I told you I bought coolant. Still got ripped off. Bad business.

I have found that it has been very difficult to find an auto repair shop that you can trust. It took nearly 30 years to find one that I can trust like that of Bays Complete Auto Repair. I have been going there for a few years now. They are always courteous and explain exactly what to expect in servicing my vehicles. I have recommended several family members and friends to this business over the years and have not heard anything negative from their experience at Bays Complete Auto Repair. I have always been told hire an old attorney, a young doctor, and a mechanic you can trust. Bays has established itself as the latter of those. I recommend them for any and all of your auto repair needs. I have never had a bad experience. In addition, they have a nice relaxing area, air conditioned might I add, to wait while your vehicle is being serviced.

Staff is friendly and honest. Had the best experience. Staff is patient and kind. They have a customer for life.