Great service. I arrived at 3 pm with no appointment. I was out just after 5 pm with oil change, tire rotation and check list completed. And exterior vehicle wash.

They went above and beyond the call and took very good care of us, theyre a great team and win all the way around!!

Wasnt impressed!They dont seem to want repeat business.Meagen at cashiers was brusk.My service advisor was just polite enough to be polite.Streaked my windows.

Terrible service department. Took appointment to service a recall on my vehicle and did not check to see if the appropriate parts were in stock.

My package got delivered here and they were so helpful tracking me down, calling me and holding very important package until I could pick up. Very impressive customer service. Thank you Brian in parts department

I refuse to take my RAM anywhere else. Bill Luke has never wasted my time. They get my truck in and out quickly.

Not being able to get my auxiliary port for the radio fixed in a couple hours was a huge disappointment. Didnt even leave my truck kiz they said it was going to take three days to get to.

Completely ignored by most of the staff in the parts department. The parts guy that did take care of me was awesome. If I were to base my rating on Juans customer service alone, it would have been 5 stars. Keep up the good work Juan A.

Bill Luke has been more then family to me through out my years of buying cars. I have purchased several vehicles from Bill Luke Dodge. I recently went in to look at the new ram 1500 trucks. After looking at several new vehicles I was not able to find the perfect truck for me. I wanted to personally thank Kris Dickey our Sales Specialist for suggesting to me to order the truck I want with the options I want. After carefully considering everything myself and my partner decided to order our dream truck. Kris made my car buying experience so easy and if I was to order another vehicle I would most definitely recommend her and Bill Luke Dodge for the continued venominal customer service and dedication to excel in all areas of the car buying process. A+++ to you all and thanks as always for making me feel like family!!!🎉🎉🎉🎆🎇

I had to leave my car for 7 days due to my Uconnect consul component fried by an updated software. Cody, did a great job on keeping me updated via text and took care of the car rental for the week... Great Service and staff at Bill Luke.

Great service friendly cashiers and lot attendants really nice it was a girl for got to get her name. Thanks to Service advisor JOSE.

Jose is a very kind man kept me informed and updated. Very polite and explained very well.

After some miscommunication, Joy in the service department reached out to address my concerns. Joy did an excellent job at addressing my concerns and making sure I was satisfied with the result. I truly appreciate companies listening and acting upon customer concerns.

I take both my vehicles to Bill Luke and my service writer Mike M. is very competent, responsive, and extremely customer oriented.

I still want to like you. Just need consistency.

Always too busy to take good care of your needs for your vehicle. I am still having issues with my phone connection to my Jeep... I was told they would need it for 2 to 3 days. I dont have a second vehicle and to leave my Jeep with them isnt a possibility. Honestly I dont know why it would take them so long to fix this issue. Ill drive to East Mesa where I know that I can get service the same day Ive scheduled an appointment with.

Ken has been providing exceptional service maintenance for our Jeep and excellent customer care for us for years. Always going above and beyond to provide the best experience every time. Thank you Ken for taking such great care of our Jeep and of Mama.

Not terribly pleased. Rather mediocre service. My car had to go back several times because it wasnt fixed correctly the first, second or third time. They also overcharged me on part of the service, I did get a refund on that after I questioned it when the invoice was given to me. During my service, they recommended tires. I agreed and told them what type I wanted, which they were able to get at a fair price. But after I got the car home the first time I found out they installed the wrong model of tires that didnt have the correct ratings for my car. I had to have the car bought back 2 more times after that first visit so they could fix the ac issue that was supposed to be fixed the first time but wasnt. And then 2 more times after that to fix a subsequent coolant leak issue after the coolant flush from the first time. If I didnt have a warranty that paid for over $4000 worth of work they did and re-did, on top of the $1700 I paid out of pocket which included the incorrect tires, I would be even more upset. I cant imagine how I would have reacted if they didnt have my warranty to keep charging to do rework when it wasnt done right the first time. The only reason they get 3 stars is because my service advisor Anne handled it well. If I rated them just on how their techs diagnose and verify their repairs it would be a 1 star.

Not good. Wife and I took our Jeep to have it fixed for the third time and we pick it up today I drop her back off at work and 2 miles into the drive its doing the same exact thing we dropped it off for. So I would have to say this place not the greatest and I will be having a great phone call in the morning

Their service department is top notch, the service representative Jose signed me right in. I left my truck there and it was ready much earlier than I expected it to be. Jose took great care of me!

Very good service. Thanks

Service is awesome Jose Segundo really help me out with all questions that I had I would recommend this place 100%

3 stars for Customer phone service dont try keeping in contact with them over the phone you have to go into the body shop (my review) to make sure things are being done on time and how you want it Ive been there twice because of an accident both times theyve had my vehicle for atleast 2 weeks before I knew what was going on. My advice GO IN AND CHECK THE STATUS

Intake process was very smooth and stress free. I had an appointment. Enterprise rental on site for my loaner which took 45 minutes due to unavailable clean cars Sign of the times I guess. Dealership has an onsite restaurant that serves breakfast and lunch. Nice place to spend your waiting time.

Poor parts customer serviceFew guys friendly and responsible like juan great guy other guys only put you in hold never answer

Having my nissan serviced engine light on and a Shuttle home.

Great service center ..friendly staff ...work done right ..

First time using this shop. Kinda confusing due to size of operation.

Took my car in for a repair since Thursday, June 8 and told me they will be done Partly the day with my car so I called before they closed and they said they’ll be done tomorrow which is Friday I called and they said it’s still not done and that the guy took his vacation his name is James . And then it will be done on Monday so today is Monday and I called and they said that the guy James is still on vacation ? I ain’t paying no more than 500$ deductible! Just saying so y’all can take long all u want but y’all ain’t getting money out from me ! That’s all you guys want . Hurry up with my car !!! And I know my car very well so I’ll know if y’all took my parts out (: or did anything to my baby !

Take my work vehicle here. Service is great, just they are so busy, you have to leave your vehicle unless getting a quick lube.

All Service advisors are very friendly, and prompt greeting when you pull up to the service drive. A big dealership that runs a tight operation. I dont ever get the feeling of being pressured for recommended services. Top notch dealership!

Very knowledgeable and they dont have a problem telling you where you can get your services done cheaper

Had a very positive experience, went to look at a car ended up driving it home that day!

Thank you for your frienly and fast service. I was in and out in no time..

I get my jeep serviced here with Anne she is friendly and the experience is straight forward and simple. I do reccomend Bill Luke and the service department.

Cody was my guy. Got it done. Rick his supervisor great guy. Professional

Bought a 2019 Challenger Certified Pre-Owned. Since I purchased the car, it has been of no use for almost a year. So many repairs. Also, found out from a Detail Shop we Immediately went to upon signing the paperwork, only to have them point out that the vehicle had been in an accident. One person from Bill Luke, finally admitted that it was in an accident. I took it to another Dodge Dealer, and they confirmed that the vehicle was in an accident. They claimed it was probably a severe accident. They also confirmed what the first Bill Luke employee had mentioned. Found out also that it was a Rental, and that is when the accident occurred. It was turned back in to Bill Luke for Repairs, and then (Unfortunately) to us. I was a Motor Vehicle Safety Standard Inspection Team Member for General Motors, I not only have contacted the Attorney General for the State of Nevada, and Arizona. I am now calling a good friend at the NTSB. We used to work together. I was told today that FCA is buying time, as is the Dealership in order to further cover it up. Did I mention that it came to me with a CLEAN CAR FAX?!! The vehicle is getting an independent inspection by some friends at the highway patrol, and a very well know body shop near here. Once I have the reports in hand, I am going to the Courts and suing for fraud. Bill Luke and FCA. I wouldnt buy a Candy Bar from them! Do Not Get Roped in. They will Screw you over. Thanks for the Military Respect to a Disabled Vet. We are the ones that you DONT SCREW OVER. Military Family Owned and Operated. They claim to take care of Vets. I dont beleive they do. ZERO STARS!! They committed fraud.

Recently had a pretty catastrophic failure in my 2019 Ram 3500. I purchased my truck in California, but had the failure while driving to Phoenix. My truck was towed to Bill Luke and turned over to service there. The next morning Cody the service manager contacted me with a plan of action for my vehicle repair. Long story short. My truck was onsite for 53 days. During that period Cody kept me apprised of all actions that were taken on my truck. Once all parts were received, my truck was repaired in very short order. I am really, really pleased with the service I received from Bill Luke especially Cody. If I lived within a hundred miles of Bill Luke they would be my service center of choice. On a side note, if you want to see one of best maintained and orderly service centers check out Bill Luke its pretty awesome. Thanks again Bill Luke your truly #1 in my book.

I like this dealership Im a mobile mechanic that has to travel in-and-out quite often to pick up parts this place is pretty efficiently and call ahead of time have them put it will call and they also have a water and ice dispenser which is nice when its hot in the summer to have a drink

Get a great job on my oil change on my 18 ram 2500 Cummins. In-and-out fast.

I have always had a good experience. The staff are polite, and the service is outstanding.

Had my dodge charger in for a detail and I still have wax all over my car. They did an ok job in the inside cant say the same about the exterior. Disappointed

I will never cheat on my team! THESE GUYS ARE THE BEST! COUNT ME IN FOR LIFE TIME CLIENT!

Went in for a recall and an oil change and when I went to pick it up they claimed that that hook for the hood to open was broken and it would cost be $300I still have not heard back from management after explaining to the service advisor that my car did not have that broken before I took it in. Im starting to think this dealership just wants to take your money.

The service was on point as usual. I enjoy going to this dealership because i always get some type of discount whet i end up paying less than quoted for my scheduled servicing

Bait and switch. I bought a truck and was told they would take care of a couple of the issues I noticed immediately after purchasing. When I actually took it in to the service department, Cherly and Rick the Manager just gave me the runaround and the issue was never resolved.They lost our business. My family and I will never buy another vehicle from this company.

Awesome service! Just drive up if you need something minor done; brakes, oil change/air filter, battery installation. The best part is, our service was less than we expected it to be! You can also schedule appointments for other work, and you can get a bite to eat at the cafe next door! Good food and quick service.

Great customer service and awesome repair work.

Great service customer service auwsome

Took car in for sorely needed scheduled service this morning (hesitantly) and was shocked and appalled at the lack of concern for safety of the customers in the service department. Not one employee was wearing a mask or gloves. NO social distancing, employees bantering up close and personal. It was not until we mentioned to our service advisor the lack of safety concerns that he then put on gloves. Listen Bill Luke Chrysler Service Department, I do not care if your employees get sick but it is the customers that keep your service department running. I have no clue where any of the employees have been or who they have had contact with. I would suggest a little respect for the customers. Dont get me started on the Enterprise experience.

Bill Luke provided great customer service.

Ken Reyes is my Service Tech, and Ken is AWESOME and so trustworthy!!

Cheryl took fantastic care of my SUV, got me in and out in less time than I expected.

Horrible service didnt repair the damage to my vehicle correctly and still missing a part to my bumper supposed to on order

Best service very helpful in parts department

Great service Jose was wonderful.

We had an appointment and they were still very slow. The only reason I come is for my man wanting me to come along with him. I would stay home otherwise

Great service, clean and friendly place!

Sales Agents who are stuck on themselves

When bought my Jeep in Oct of 2019 I wrote a great review on the sales staff, as it was the best experience I have ever had buying a new car, However since then I have found thru Mopar that the extended warranty I purchased at this dealership is only covered at this dealership; so if you buy one, tell them you want the mopar warranty. The other, is the knowledge of the cars they sale, I have been asking since Nov of 2019 from Bill Luke, Jeep, and Mopar as to what the alternative sizes of tire and rim(most cars have two or three) that I can put on my 2019 Jeep GC Upland, and as of today, No answer. And dont bother with chat, they will just ask for contact information and send that information on.

They do what you ask efficient and return your vehicle clean.

They always take care of me, and go beyond

Toby and Jamaal have provided the best service with every experience I have 2 vehicles that I service here.** ALL THE NEGATIVE REVIEWS ARE FROM MASK LOVING HIPPIES**

Thats always been a good place to bring my truck but this time it took 6 hours to get new tires so thats why its 2 stars this time that was ridiculous.

Mike and his team are amazing!

In and out. Great service.

Express Lane n car wash Sat morning No appt in out 1 hr Thank you 👊🏽

When I get my car from the service it has scratches.

Excellent, like always

I always take my Jeep here for service

Im still here 3 hours later

Always great service!

Fast efficient and clean

Very nice service.

Very unhappy. Took my car to them for a steering noise concern, they said they solved it and replaced my steering rack. And sent me on my way and told me I would still hear noises for a couple hundred miles. Drove it 1200 miles in less than 1 week while on vacation and the noise was still present. I then took it back to them and they had two technicians look at it and they said it was normal operation and then followed that with they didnt have a vehicle of its year to compare it to to actually deem it normal (it obviously wasnt normal bc it wasnt making that noise when I bought it). I then took it to carmax where I originally bought it after speaking with a master tech that I personally know from somewhere else and had carmax check the bushings and the rubber boot that passes though my firewall. Turns out it was the rubber boot. I had my Hopes up to high for this place. Yes their lot is huge but apparently their techs dont know squat. I will never be taking my service to them again.

Anabely is always on point, she knows my vehicle and is a pleasure to deal with.

Great customer service

Parts guys are good what they do

Anne was awesome

Best EVER!

$90 for an oil change? really?

Poor customer service.

Service has gone downhill over the last 6 months. They follow though with callbacks.

Awesome customer service!!! Thank You Bill Luke!!

Best dealership either and love their service drive

Excellent help .

Body Shop stands behind their work, had to drop off Jeep to get Bumper remounted after a recent repair; they guarantee their work

JOSE ORTZ 1980

Slow service

Very polite and cordial

Great service.

Great customer service.

Good service

Great service

Great service

Muy caro y ahí personal que no le gusta ayudar a los hispanos y otros lo contrario

Excellent service and very fast capture to see come without an appointment, the staff are very friendly I recommend to all especially Kevin Beltrán👍

Great service

I took my truck to an oil change, at 2 in the afternoon, and they delivered it to me until 5 in the afternoon.They made me wait a little over 3 hours.

Well