I had every intention of giving Roys 5 stars. They had diagnosed a vehicle of mine after the car was stolen and found not running. Unfortunately, insurance took two weeks to finally deny the claim. I profusely apologized for wasting of their time, but I ultimately decided to have the car fixed at the dealer under warranty. I had taken the car to Roys believing insurance would pay for the damage and I had wanted to give the work to a local mechanic and not a dealer. Roys left my vehicle entirely pulled apart for the towing company to pick up. They left the battery sitting on my leather seats with parts in the front seat, back seat and rear. After diagnosing the fuel pump had gone bad, they left the battery out, air filter out, transmission disconnected, nuts and bolts on rags and other parts strewn throughout the vehicle. The tow truck driver also reported the shop as being extremely rude while picking up the car. I do understand their frustration, but it is in poor taste and unacceptable to leave a vehicle in this manner. I would never use this shop again.

Been taking our car dealerships more difficult projects here going on 15 years. These guys are the best in the business. They do it all from Pre-Purchase inspections to oil changes and engine work. Thanks guys!

As always, the service there is awesome. Excellent customer service. I highly recommend Roys Auto as a place to get your vehicles serviced.

Ive been getting basic oil changes and other auto upkeep at Roys for just over 2 years now. I honestly dont have a single complaint about any service we have had from them. Friendly staff, fast service, and better prices then at any Honda service center.

Very professional. Very nice. Fixed my problem after someone else got it all wrong. You need a good mechanic if you havent found one yet these are your guys. They also are very reasonable.

Ive done business with this family & their shop for almost 30 years, & I have referred numerous family, friends and co-workers over these many years! They have taken care of my Grandparents, my parents, my daughters and many more, and they continue to do so! You wont find a more honest shop and wonderful family to do business with, I honestly have not one complaint that I can list. Above & beyond is what they do!

Roys is the best! Always honest and more than willing to do whatever is needed for your car! My boyfriend and I are longtime customers and try to refer anyone who needs auto work. Friendly, helpful, and they never try to rip you off! We love Roys!

Great customer service and friendly staff.

Weve been going to Roys Auto for a few years now, and are very happy with them. Theyre honest and their prices reflect that. They tell you what work has to be done today, and what work can wait. Weve had them inspect cars were looking to buy, and they tell us not to buy cars that they know will require immediate repairs or makes/models they know require more than usual maintenance/repairs... the exact thing that would mean more money in their pockets, yet they tell me not to buy it. Shows they really care about their work and customers, I highly recommend this shop!

Took in the company vehicle. Got it in and right back out close to the time estimated. Didnt get a laundry list of are you kidding me. Did find a couple of items to watch for. Gotta love preventative maintenance.

Very thorough with quality work and care. The warranties on their work and accountability they take on making sure the fix is permanent and accurate shows their level of care for their customers. Highly recommend. Youre not just another number here, very personal and honest. 👍👍👍

I trust Roys with all of my automotive repair needs. They service my vehicles, family members and our company fleet. They take care of everything from routine maintenance to major repairs. When I have had other needs that they dont service such as exhaust or transmission they have always referred me to a great company they trust.David and his staff always give top notch customer service and put the customers first.I highly recommend Roys. They will always be my service shop.

I only allow Roys Auto to do ANY work on my vehicles because they are so convenient and always do a phenomenal job! They are the best I have ever worked with - they are some of the most honest and nicest people I have ever met. Great mechanical work!

David, the current owner and son of the previous owner, is always very polite and welcoming. I have taken my car here for the last 10 years. I live in Tucson and I will drive it down to Phoenix to Roys at all costs for repairs. David and his team ALWAYS do an excellent job, they never try to upsell anything. I trust them, and that is the most important thing one needs when looking for repair services. Keep up the great work!

Our family only goes to Roys Auto! They are truly the best?

Using Roys Auto for nearly 15 years and 4 vehicles, new and used. I know Mr. Kerry and David very well, I trust this family owned business, shout out to Matt, their mechanic, who knows more about all makes and models of cars than one can understand. They wrote the definition of honesty and loyalty to their family and extends it to others. Thanks David for being an honest man.

Great experience and a clean shop. Knowledgeable, and nice go-out-of-their-way to help you people with very fair prices. *HIGHLY recommend!!!

Awesome work done on my truck!!

Been going to Roys for 10 years now and they have serviced all of our past/present vehicles. Top notch service, accommodating, friendly, efficient, loyal, great personalities, affordable, always only fix whats broken. They do fast, accurate repair work and let you know if they notice anything else going wrong and advise on the repairs needed.Saturday service is always a plus! I recommend them 100%!!Check them out and tell EVERYONE you know!!!Thank you RoysFrom the JankowskisOur old mechanic would always fix the problem but within a month something else would go wrong...always

Been going to this shop for years now. Never have been left dissapointed with any of the work they have done on my car. Very professional, honest, and hard working group they have.

These guys are the best mechanics in the Phoenix area! I drive all the way from the East Valley for their service. I recommend them to everyone I know because they always treat you with great care and respect. You will not find a better place to work on your vehicle!

ROYS WAS RECOMMENDED by one of their loyal customers. I was afraid I needed brakes. Meeting Dave was a great experience. He conveys a feeling of confidence. He took my keys and got to work. A half hour later he showed me the gauge which put my brakes in the safe zone. He changed my oil and discovered that the drain plug needed to be replaced it with a new one 7 I will not take my car anywhere else.Bob F.

Honest. They use quality parts, have reasonable prices and warranty their work. I know if they tell me it needs to be fixed, it does. I have had another shop tell me my vehicle needed a brake job. I took it to Roys and was told the brakes were fine. They could have easily agreed and sold me a brake job. We have been bringing all our vehicles here for several years now. Also, each time you pay for a repair they load 5% back onto a Roys gift card. You can use it next time or keep saving it up for future repair discounts.

One of the lead mechanics there is Matt, who knows the intricacies of the components and functional workings of vehicles in every manner. He is the most knowledgeable and skilled mechanics I have ever encountered, and I will drive the extra miles to have him do my repairs because he always goes the extra mile to do a perfect job and succeeds at a very fair price.

These guys are real, straight up and honest. I have been a customer for years and I have no intention of ever taking my vehicles anywhere else. The trust you build with your mechanic is important and these guys get it right, every time.

I love this shop . The people are nice. I can have my car in hands I know are safe.The guys here are top notch they know exactly how to fix the problems with the cars that youre bringing them.I will bring any of my carsIm only telling my friends about this placebecause I want my friends to take their cars to a place that I know they can trustnot a mechanic thats going to rip them off⭐⭐⭐⭐⭐⭐

This shop and another on down the street both quoted me thousands of dollars for a job that only cost me $800 and my truck is running fine. Be warned ladies.

Again, notice how more of the recent reviews are negative due to a recent protest that had occurred on Tuesday on Cave Creek Rd in Phoenix. These buisness owners were only protecting their buisnesses from any belligerent protestors. Please, do not believe any of the hateful comments these people leave about any of these buisnesses, as they are absolutely erroneous.

Great guys who do great work. I wont take my car anywhere else!

Awful service.Bad customer service.Do NOT recommend.

I am taking my car in today to make sure everything is okay with it. I havent had any services done there yet, but I am giving it 5 stars because the customer service is AMAZING and I love that it is so close to my house. They offer to give you a ride home which isnt common. The gentleman I spoke to was more worried about making sure my car was top priority over his paycheck. I cant wait to do business with you.

Rude. Unprofessional. Had to take it back a second time, they didn’t take it serious. Had to take it somewhere else to get it fixed. Absolutely will not use this company again or recommend them to anyone ever.

Went in, they checked out my truck and told me right away what the problem was and were going to order the new part from Ford. Part came, I got a call and took my truck in and they fixed up in less than an hour! Super fast service and great communication from David and his Team!

Nothing but problems. Do not recommend. Avoid of possible.

Love this place for car maintenance

I have been taking my cars and trucks to Roy’s for at least 10 years. David and his team have always been friendly, honest and timely. They have given me great advice and service again and again. I will never take my vehicles any where else. It is comforting to know that a local business is still committed to doing things the old fashions right way.

The people here are awesome. Their always friendly, helpful, honest, and do their best to take care of your problem. Unlike some other places Ive gone they dont try to suck all your money outta your pocket. They dont tell your things need to be replaced if they dont. They truly know and understand what real customer service is all about. Thanks guys for all youve done to help us get back on the road. They also do the interlock system and dont judge you.. If your in need of auto repair work these are the guys to go to. They are just north of Sweetwater Rd off Cave Creek Rd

Great customer service! Honest estimate on my cars service. I trust their opinion.

Roy’s auto has been the best auto shop Ive ever brought my vehicle to. They have performed quick fixes at no charge and offer good prices when a repair is needed, and everyone there is friendly. I’ve brought my car back on four separate occasions, they have exceeded my expectations each time.

This family run business has to be one of the best in the valley. Ive been bringing my car here for years. Great ethics, customer service is top notch and competitive rates. They are like family, really and truly. :-)

Really nice guys. Checked out a truck we wanted to buy and found some big issues the seller didnt mention.Saved us from buying a junker and didnt even charge for the service.Next time my car needs service, its going to Roys.

Stinks like straight up hot dog water!

The best and most friendly car care team ever...family owned....and treat you like you are family too..this team goes over the top in caring for your cars..honesty is the name of the game...the couches in the lounge are super comfortable and you can hang out all day if you want...you will always know what is happening with your car...

Honest, friendly, fixed right the first time, every time, on time when I take my 1987 Toyota truck in for service. David and Joshua care for my truck like it was their own. I would highly recommend Roy’s Auto. Alway’s satisfied. Thank you to the staff of Roy’s Auto for all you do.

Great service! Very honest and reasonably priced. I would recommend this place to my family members as well as friends.

These people are the greatest to work with if youre going to have a transmission repaired have it done there they know what theyre doing good people fast service

Roys Auto is a first rate place to take your vehicle for repair or maintenance. Ive been taking my vehicles there for about ten years now and Ive never experienced a repair failure or misdiagnosis. Theyve even taken my car through emissions testing for me when I couldnt figure out why it wouldnt pass. In thirty years of trying to keep my older cars legal, theyre the only shop Ive ever had do that. Prompt and trustworthy. Couldnt ask for more.

Fix our car right and for cheap

My father was out here visiting me from Missouri last week. He wanted to help me out and change the serpentine belt in my car by himself so that I could save money and not worry. He ended up breaking the tensioner, so we had to have the car towed to a mechanic. On the referral of a friend, I chose Roys. We called and they quoted us a price for labor, and told us we could bring the parts (my dad had purchased them from Autozone). We arrive, check in, and go outside when the manager, Josh, comes out and tells us they cant use our bought parts. We explained he had told us otherwise on the phone, to which he said nothing, and that the owner wont do the work because he cant warranty it. My dad asked to speak with the owner. He explained the situation nicely and the owner was unbelievably rude, even walking away from my dad to take a phone call during the conversation! He ended his conversation with my dad by walking away saying, Whatever. They begrudgingly agreed to do the work. I called my friend to tell her what happened, then she spoke with them herself. They told her they couldnt believe this happened, that the owner would be there to personally apologize in the morning when I picked up my car and that he would give me a free membership card for my trouble. I arrived that next morning to no apology and no card. Thank goodness my car works. People deserve to be treated better.

They are very honest and reliable

I feel good about this Company, honest cool folks, And you dont have to worry about removing your stuff from your car while they work on it... A+

Great service and great prices. This is a local and family run shop which I appreciate and they always recommend only what I need. I have been bringing my cars here for years from a honda to my new toyota tundra. Very clean and friendly. I would be more than happy to recommend this shop.

Roys auto went above and beyond. My motor home had a problem and I took it into Rors. They found the problem and found that the problem was still under warranty. They called ford for conformation, and called me. Ford had it towed to their garage. Roys had me leave it there until the tow truck retrieved it. Thank yo Roys for great service.

Super friendly people. Very honest. Very accommodating.

Great auto repair shop, David and Josh will take care of you!

Great guys. Seems like they care more about your situation than their pockets. Tough to find mechanics like that these days.

Got me in last minute took care of my oil change and diagnostics in less then 30 min

Very honest, quality work. I have gone there for 15 years.

This place is the best, they will always be honest with you and no pressure.

Amazing staff I go out of my way to return here for any car service i need.

Took my 97 Ford in the other day to get my breaks done it was a great experience ! Adorable nice staff and they even took me home so I didnt have to wait !

They fixed my car fast and really affordable!! David and Josh know how to get it done.

Great Reliable Shop

Family owned and honest, highly recommend

My Trusted auto shop for years. tried to oversell me by $1500. Usually I dont get a 2nd opinion but did and the 2000.00 job they wanted to do, was done for under $500.00. was really disappointed

So HONEST! So personable and always professional! Thanks, Roys!

Horrible customer service! I would give negative 5 stars if i could

Very unprofessional and very rude.

They do a great job

They know their stuff when it comes to rebuilding hoses from power steering to air-conditioning ..

2 weeks to fix taillights and they didn’t touch it. Taking my cars elsewhere.

Friendly, knowledge mechanics that do the job right and leave like I have been treated fair. Have been getting me vehicles serviced there for several years.

Great customer service

Very friendly, helpful advice

Awesome people

Great service

Kind, quick, honest, and welcoming!

Good customer service

Everyone there is friendly and professional.

Fair and helpful

Great