Small, family owned shop. Always been treated respectfully. Seem to operate with integrity and fair pricing. Harder than it used to be to get an appointment. Dont expect a lot of frills in the waiting room, but they try to do right by you.

I have to say the employees were very professional about the whole situation. I had my car towed to National Automotive because my brother in law strongly recommend them. I did not like that National Automotive wasnt open on weekends but the time and caring of the service was very warming and worth waiting for. They even came to pick me up from home when they were finished working on the car and it was time for me to pick the car up. They all were so kind. Thank you all for great service and for being professional.

I loved that the price I was quoted, was what I was charged. The entire staff were very personable and friendly. They were even nice to my 100+ pound scooby do of a dog. Again gentleman and lady thank you .

As a former 18 year mechanic, I appreciate professionalism. These guys have earned my trust, and continued patronage. Excellent work, fair cost, and friendly people. Thank you, all.

Ive been going here for about ten years. Theyve been very honest and trustworthy and they do great work. I highly recommend them.

These are the only folks I trust with my vehicle. They are friendly, honest, and professional. Best compliment I can give is what a friend of mine said when borrowing my car. It runs better now since youve been taking it to them than when you got it from the dealership!

Friendly, professional. Honest hard working. They seem to care more about the proper functionality and safety of those in my vehicle rather than how much money they could make off me. This company is I believe the last honest caring bout safety more than money mechanic shop left in the world. I highly recommend national automotive repair to everyone

Everyone at National Automotive is knowledgeable, helpful, and friendly. We have been using them for years. The first time we went, I was sure I would need a costly AC repair and was bracing myself for such. Fortunately they found that just a minor adjustment needed to be made, saving me hundreds of dollars. That kind of integrity and doing whats best for the customer is what keeps us coming back.

Jake & Randy serviced my vehicle and they were a great team. Got an oil change while I was there. It was a positive, comfortable, atmosphere. I love layout of the place as well. They have lots of parking spots and multiple entrance to the lot. This place eases the minds for those who get anxiety when driving/parking.

As always quick, careful and kind! Had both vehicles in for service this week and nothing more gets done than what needs to be done and love the Randy bucks! Thanks Randy, Jake and their Team

Great people ! Went in to get swaybar bushings done because i had went to a different shop and got an inspection and was told they were bad . Come to find out the shop that inspected my car was lying and just left one of the bolts loose which was causing the clunking noise I originally brought my car in to be checked for. These guys went completely out of there way and tightened the bolt for free. You guys earned a customer today !

Went in for a timing chain, Randy and everyone were so pleasant and very helpful. I was so happy to find out they can fix my car with out going to the dealer because of having s Hibyrd. I trust these guys they are great!

They are the best and honest. Thanks to Jake and Randy and Celia for a great experience!

Randy did a great job for a fair price.Hassle free!It’s awesome to know I now have a skilled and honest Mechanic to service my 3 Autos

Randy and the team are fantastic! Excellent work, speedy return of the car and it was NOT what I thought, he found the real issues and fixed them. Thank you!!

I am the owner of a 20 year old pickup and a newer family vehicle. The pickup has needed at times TLC and the Encore has needed regular maintenance. National has provided skillful, honest and reasonable care to both vehicles. National listens to my concerns, resolves the issues and keeps my pocketbook relatively happy. I am a satisfied customer. Thank you National.

Randy and Jake are straight shooters, wont try and have you do services you dont need. 5 years now using them. I highly recommend.

Randy has worked on my Old Jeep many times. Thus time required referral to Arizona Axle by Nate.

Everyone I dealt with at this mechanic shop was very knowledgeable and professional, constantly kept me updated on the status of my vehicle and was very honest about the work they were doing, prices very fair, I would definitely take any future work to these guys.

These Guys and Gals where the best!!!! They where so patient and honest on my car repair needs I wish that I would have came here from the beginning to care for my vehicles maintenance needs. Yeah my car needed more work done to it than I planned for but I am glad they where more interested in the safety of my children. I really appreciate all they help me with. Thank you National Automotive & God bless you all.

Very honest and reliable shop. Jake was very knowledgeable and helpful.

Thank you for your quick service to my mother in-laws Chevy Cobalt. Is now running great & happy it will be in good order for another few years. I will not take it to any other place for service. Honesty & reliability is hard to find anymore & National Automotive is where I found it! Our family place to bring our vehicles for repairs. Thank you all for your hard work.

Great experience! Brought my car from Las Vegas to get it repaired right.My son recommended this shop based on his previous experience with them - and he was absolutely correct. Outstanding service coupled with a reasonable price = exceptional value. Another shop had worked on my car and caused additional problems. None of their recommended services would have fixed my problem. In fact, they caused the biggest one - a need for a new oil pan! National Automotive Repair took care of the problem, steamed cleaned my engine and my car is running great. Thanks so much for taking care of my car. I will return for any service needed in the future!

National Automotive is nothing less than an awesome experience! Efficient, reliable, and trustworthy fixing my Jeep Grand Cherokee. They are the best in Arizona and would not bring my truck anywhere else. Randy, Celia, Jake, George are all awesome!! Thank you National for another great job well done. Your the best !!!Amy Henry:)

My family always takes our vehicles to National Automotive for any repair/maintenance. They are honest & fair, which is hard to find amongst auto mechanics these days. This particular time I took my dads 2005 Lexus in for an oil change. He had heard our positive comments about past experiences and wanted a different point of view. Jake & his crew found a stripped oil plug that had been put back in with sealant to keep it in. They ended up having to replace the oil pan, in addition to the oil change. Its this type of service that keeps us coming back.

National always takes care of us. I have taken 3 vehicles here and have several friends and coworkers who do the same. It helps that its close to my work but finding a place you trust even more important and theyve never given me a reason not to trust them. Thanks guys!

Second time taking my van in for an untimely repair and recieved excellent service, yet again! They were quick, so reasonably priced and friendly as can be. So grateful to have found a reliable mechanic.

The owner is awesome and very upfront and honest. They never recommend work that doesnt need to be done. Jake the manager is really cool and makes sure they get the job done right. I have brought my vehicle here many times now for different repairs and never had an issue.

Been coming here for decades truly honest and trustworthy!! My daughters old car’s AC stopped blowing cooled air back in Flagstaff, granted its cooler than here in phoenix but it still is Arizona in the summer!! This would be about $1000 to fix but Jake and the mechanics at National were able to fix the AC for less than $100. Save your money and got to National auto a company that you can trust and saves you money.

My car is 22 years old and I trust Randy and Jake to make it purr just when it was new. They thoroughly inspect everything while doing normal oil changes, and spot things that just arent right and give me honest opinions about fix it now, wait till the next time, or just live with it. I appreciate their knowledge and experience, and their superb customer service. Ill never go any where else!

Recently I had to find another option for automotive repair for my car. ITS HARD to turn over my trust. I feel confident with National Automotive Repair and I want to thank Randy McLaughlin (owner) his guys AND Celia front desk for making me a believer. They complete what needs to be done, never do repairs that are not needed. Explain and set up future maintenance schedules so I can plan ahead for expenses whenever possible. Randy bucks is a fun way to shave off a few dollars off my bill. Im grateful to the person who first told me about National Automotive Repair.

Been to National Automotive Repair several times and have not been disappointed. They did a great job diagnosing a wheel bearing issue. Theyre workmanship is high quality and they complete the job timely. They are a family run business and treat their customers very well. I trust them which may be the biggest quality for a mechanic.

As my past experience with everyone and the work performed at National Automotive. It is awesome 😊.Even with the pandemic going on they are still available and working their butts off to help everyone with their needs for service. They treat me like a family member. They care for my vehicle as if it was their own.Thanks again for all your help. Stay safe stay well.Sincerely, T.J.

Ive been coming to National Automotive for several years now- they have worked on all our vehicles at one time or another. Anytime anyone needs auto service I tell them to call Jake but really the entire team is fantastic. So friendly and they remember you whenever you come back. Thanks for keeping our cars running guys!!

Being a woman, its hard to find a mechanic I can trust. Ive been taking my car to Randy, Jake, and the Crew since 2013 because theyve always taken great care of my Nissan without overcharging me. I have taken my car to a local Nissan dealership for oil changes before, only to have them want to charge hundreds or thousands of dollars for other issues theyve discovered . Ive always declined the suggestions and have immediately followed up with National Automotive. Randy and Jake have always given me the truth about whats happening with my car, which has typically countered what Nissan wanted to do. If they agree with Nissan about a diagnosis, they repair my car at a much more reasonable price. Going to National Automotive has always spared my piece of mind and my bank account!! They have a customer for life! My sincerest thanks to all of you!!

I was very satisfied with the service from them. They were friendly and welcoming. And beyond servicing my car and being nice to me they were patient with my two young children and they even helped my kids get a treat from their candy machine when it was broken. I will definitely be going back when my car needs more maintenance.

I was so happy to have the chance to bring our Prius to National Automotive Repair for regular maintenance a final go-over and before handing it over to my son. As always, great service and a reasonable price. Thank you all!

I have taken my vehicle there twice. I am very satisfied with the work they have done and I highly recommend them. They are extremely pleasant, affordable and they get the job done right the first time. I will be taking all of my vehicles there in the future.Great location: Sweetwater and Black Canyon Freeway

Awesome service and excellent professionalism. Top the heap for auto service.

Very thorough and friendly they do a great job! Jake my mechanic was very knowledgeable and friendly kept me informed about the progress of my vehicle Ana very reasonable.

Honest and competent. Always friendly and accommodating. Weve been customers for over 10 yrs. Wouldnt take our cars to anyone else. Dyane Thomas

They fixed a problem with the ABS in myYaris better than the Toyota dealership did. I trust Randy& Jake, and National Automotive more than the Toyota Dealership where i bought my car. These guys are the best .

Only the nicest things to say about randy, jake, Jorge, and everyone else. It’s hard to find mechanics you can trust, these folks are incredible.

I really appreciate the time they take to help me understand what my car needs. I would highly recommend them as a dependable and reliable shop.

The staff at National Automotive Repair continuously go above and beyond to assist their customers and reward you for your loyalty, which I really appreciate and value in a business. Many thanks to Jake, Randy, Celia and the rest of the National family for taking such good care of our vehicles.National is the only auto repair place in town that we trust with our cars (new and old) and feel comfortable referring our friends and family to.

These guys are amazing! Clean shop, Friendly Staff and Superior Ethics. Took my new Used car purchase for a full once over. These guys thoroughly inspected my vehicle. They were honest! Hard to find in a shop these days. After an oil change I was on my way. I hope I dont need them again anytime soon but when do ... I will not take my car anywhere else! Thanks Guys your the Best!

Good reliable service, a little on the pricey side but warranty is great

Their customer service is OUTSTANDING, they guaranty all of their work, and they dont do anything until they call and discuss with you first. They have even stayed late for me multiple times until I could get there after work! They will even pick you up or take you home! (Within a reasonable distance) My mom and I love this shop and these guys! 5 Stars easy!!!

Randy, got me in very quickly, when I got there I was treated very nicely. They gave me a ride home. They looked at my van, when things were done, I was happy with everything.

Very honest people and trustworthy.

I have been going to National Automotive Repair now for over 8 years.As a woman I appreciate their honesty and excellent work. Prior to finding National Automotive I felt that I had to Shop Around when it came to car repairs and to make sure I was not getting Taken by a mechanic shop or Dealership. Then there was always the fear of wondering if who I took my car to would do good work or not.Randy and his crew are honest and they are very competitive in their prices. They have never disappointed me in their work or costs for repair. They took the fear out of getting my car repaired.I highly recommend them for car repairs.Andrea M.

I have been using National Automotive for years. Quick, honest service!

Fair and honest. Been using them for years. Highly recommend!

We have been taking our cars to Randys for a long time now so do most of our family members. We know they will help us out anyway they can

Randy has been my go to guy for all my automotive repairs for 18 years. Its great to see his son stepping up with the same high standards and ethics. Its nice to have people I can trust. Great Job and thanks for saving me money!

I would like to say very bad so I can keep them for myself for when I need a car mechanic. Very fair prices, excellent work and honest work. I know I am not going to get my car back only to have something else broken. NO mechanic tricks. Very unique in todays world. Prayers do come true. Americans dream for tomorrow world.

I have been taking my Car here for a few years now. They are very knowledgeable, fast and HONEST. Recently, I took my car in for a recall to the dealer and they recommended replacing my CV Boots because they were cracked. I always go to National so I immediately brought it to them. They check it over and said the CV boots were working properly and needed no repairs.Once you find an honest and excellent automobile mechanic..... Dont let them go. They are worth their weight in gold.

Best Shop you will find in Phoenix! When it comes to having a good mechanic trust should be you biggest concern. You can trust me when I say you can trust Randy and Tom. They are very down to earth knowledgeable guys. Ive been using these guys since moving to phoenix. They have serviced every car Ive owned here. Which is many due to me buying and selling used cars regularly. I have never had an issue with any car after being serviced by them. Every time I leave my car runs ten times better. Prices are very reasonable and they provide very quick and thorough service. I will never use any other shop. Thanks guys!

Nice people

Great guys! They take care of all our cars.

Shouting out to all those single ladies who need to keep their vehicle on the road without getting ripped off and spending fortune. National Automotive provides excellent service with honesty and integrity. I dropped my car off before work, I received an update on the necessary repairs by 10am and Randy, the owner, picked me up after work with my car! I didnt think it was possible these days to find reliable service and be treated like family. Thank God someone gave me Jakes name and number at National Automotive!

Jake and the guys keep my 2001 4Runner, running like a top, I highly recommend National Automotive.

Friendly professional staff never feel like im being ripped off at this shop

National Automotive is the only place I take my car. I trust Randy and his crew completely. I am driving a 2002 Buick with over 170K miles, and she is starting to need attention. Randy is so honest that he tells me what NEEDS to be done and what can truly WAIT. He cares about his customers and their safety. Thanks Randy and crew for a great job.

National Automotive always takes care of me. Not only that but they are punctual and always communicate timing for when to pick up my car. There is no one else Id trust with my car. Thanks NAR! :-)

Very Informative..

These guys are awesome, professional, funny, and give you the best service.

Randy, Tom and the rest of the shop have taken care of my cars and trucks for the last 10+ years. I consistently get great service and low prices. I currently own a 2008 Subaru Forester that they keep in top running condition. I highly recommend this group of great people to anyone who like honest, experienced craftsmen.

These guys are the best! Always honest and always helpful in recommending what to do to fix up an old car. We have been bringing our cars to them for almost 15 years, and we wouldnt trust any one else!

Randy was awesome. He found an issue that had been recently litigated in a class action suit. He could have just done the repairs himself and charged me. But he didn’t. He called me up and recommended I take it to the dealer where I could have the repair done for free. That kind of honesty guarantees my return business. Thanks Randy.

Randy and Jake are amazing! The work is done well, and on time. Ive gone here for everything from oil change to water/fule pump. Randy saved me a tun of trouble, when the sensor failed to tell me I had literally no oil in the car. He filled it up and I was good to go. When I had a pump replace they dropped me off and picked me up when it was ready. Really helpful!! Thank you so much.

Always get me in fast and service done right!

I agree with all of the postings regarding National Automotive Repair. Randy and Jorge turned a stressful car crisis into a positive experience. Customers are warmly greeted and made to feel comfortable from the moment you step into the office. Randy and his staff genuinely cares about their customers, this garage is a rare find in the auto repair field - professional, reliable, caring and conscientious. My mom and I are customers for life! It’s so refreshing to deal with a business dedicated to assisting customers with car problems. I would highly recommend National Automotive Repair to anyone needing car work.

This family owned business has taken care of our cars for 2 or 3 years now. After hit and miss tries with other Phoenix shops these guys came through. They are honest and timely. They fix what is wrong and will tell you other things real if concern but never hard sell you.

Ive been a loyal customer of N.A.R. for years and have nothing but good things to say about the best service and being up front and honest about service and repairs needed for my car. On Tue. morning 8/27 I was on my way home from work, when the engine just stopped Once I was able to restart it I headed to N.A.R. At first they thought it may be a bad cylender. After further inspection, they discovered a stuck intake valve. They were able to clear the intake without any damage to the engine. They could have come up with any number of very expensive repairs, but thats not the way treat customers. And here is the main reason for this review. They didnt charge me a dime for anything and transported me from the shop to my home and picked me up after repairs. THANKYOU!!! Give them a call when you need service. Youll be treated the same way I have for years.

I started taking my vehicle to National Automotive Repair a few years ago. Since that time, my entire family now uses National Automotive Repair exclusively. Every employee I have ever dealt with has been friendly and professional. Even more important is their quality of work which is done quickly by folks that I have come to trust and rely on. Thanks to the team at National Automotive Repair, my vehicle has never run better!!

I have been a customer of National Automotive for many years. They always treat me right and get my car in running order. The one thing I truly appreciate is the open communication they always have in telling what needs to be done right away and what can wait a while a while before having to fix it.I highly recommend Randy and his great mechnics

I bought a water pump for my 2011 Honda Civic. I was going to replace it myself. While on a Birthday vacation my brother brought my car here to have it replaced as a birthday gift. (We are practical people) after a month and 3000 miles my car broke down mid day in the middle of summer. It was the tensioner pulley. One boltwas missing and another was halfway out. (Bad mechanic) National automotive towed my car back to there shop and fixed the problem. (As they should). Two months and 6000 miles later at 4:30 in the morning, I break down again not knowing the problem I have my vehicle towed to the nearest garage. Upon diagnosis Im told that the Alan wrench mounting bolt to the entire pulley system was snapped off causing it to wobble and in turn making the serpentine belt grind into the mounting system. National automotive again!! Now warranty or not, Im not bringing my vehicle back to these jokers. Fool me once shame on you fool me twice shame on me. A third time? No Im not that dumb. I have the new garage actually fix the problem. I bring the broken part and the new mechanics bill along with the mechanics diagnosis stating that the bolt broke from over tightening to national automotive. The owners not there so Ill have to wait for him to contact me. Ok. So I wait a day. After no contact I return to the garage the next day where Im told that because I didnt bring in my car a third time (like a dummy). That they would compensate me in no way and was literally told that bolts just break. So Im out $900.00, and a day of work. On top of tow truck rides, getting rides to pick up my vehicle and the anguish of having to tell everyone that I got scammed by these guys. I highly recommend these guys if you want more broken parts on your vehicle then when you took it in to begin with. Awful mechanics, terrible customer service and zero ethics.No good deed goes unpunished. Oh and HAPPY BIRTHDAY!!!

My mother had me post this for her (over 50, what can I say?) I have been using National Automotive Repair for maybe 8 years? After nearly 40 years in the Valley, I found people who help me take care of my car rather than a good mechanic. Generally its just oil changes and regular maintenance. A few times it has been a pretty big bill. And if that occurs, they explain why the repair needed to be done and what options are available.(It is STILL less than what I paid dealers or other chain repair stores. And they guarantee their work.)We cars that we drive forever. The Hundai has over 200,000 miles. The driver seat belt stopped working when my daughter was a new driver. One of the guys went to a junk yard and got me a replacement, installed it so she would be safe. He did that without asking,, didnt charge me extra. If I have ever a question about a noise thats coming from the car or a light comes on-- the guys have me bring it right in, stop what theyre doing, and give it a quick look.This past week I needed to have it towed after being stranded at work. It was after hours and Id called to let him know Id leave it in the lot and then drop off a key the next morning.. Randy came in at night, got the key from me when the truck was parking it--how did he know that? It ended up being a weird battery thing. They even got a replacement from the auto supply store for me (the paperwork for the 9 month old battery was in the glove box) and did a thorough check to make sure there was nothing else.I like that Randy, Jake, and Jorge know me by name and laugh at my bad jokes. They seem to be continually up-training their staff and it shows!

Great service every time we need one of our vehicles inspected. They give you a courtesy call before any service is taken place. Conveniently located right off the I-17.

Its definitely a place that you get to definitely a good job done the first time

I ALWAYS bring my vehicles here. The staff is super knowledgable, super friendly, and quick. I love the service I receive at National Automotive and HIGHLY recommend it to all my friends and family!

Randy and all of the guys at the shop were very helpful. We were driving through Phoenix to get to LA and we’re on a schedule. They helped us get back on the road.

Service on a scale of 1 to 10 a definite 10

Best of the best in his industry! They take care of my car as if I’m a family member!

As a single women you always dread going to an automotive shop, but my experience with them was quite different. I found out that my car needed extensive work. Randy reassured me that that he could fix it and it wouldnt take long. I was referred to this auto shop by four people that I know and I respect their opinions. When I picked up my car I was amazed that they showed me the parts that needed to be fixed . Its nice to know there is an honest mechanic out there. Thank you National Automotive for all your help.

Very knowledgeable and experienced team. Explained everything simply to me.Napa parts and warrantied work.

These guys are a class act! Not only were they able to solve a problem on my 1992 corvette, they did it at a great rate. They kept me informed thruought the entire process and I would highly recommend them to anyone that wants and honest, reliable and professional job don on their automobile!

The glare off Randys head is not enough to keep me from the motley crew at National Automotive Repair. I have taken my junk there when I am at my wits end troubling my cars. Randy and his men have always come through. NAR is highly recommended.

5 star service is what I get EVERY TIME I take any of my cars in to NAR. Cant beat a small, family owned business that operates with integrity and professionalism!

My friends and I have been taking our automobiles to National for going on 14 years. Randy and his staff have given me excellent, honest, and dependable service on everything from my sports cars, sedans, motor home, and SUVs to my 1951 custom Chevy Bel-Air (I dont let anyone else drive or work on my 51 but National).Not only is National Automotive the best I have found in my 66 years in the valley, but they are great people to work with.Bill Terbot

These guys do excellent work at a fair price.Theyre always on time, and their staff is polite and accommodating.

Long time customer. Randy, Jake crew are competent, honest and great at explaining costs and repairs.

Very quick. Had a tire changed out took all of 5 min

Randy is honest..

I highly recommend National, pleasant staff that I immediately felt comfortable with taking care of my SUV

A $67 60k mile service turned into them wanting to charge me $500+ for oil change, transmission fluid change & spark plugs. Randy especially is sketchy. Won’t be going back.

Made me feel relaxed and treated me like I wasnt a idiot.

Car repair shop pricey but good work

Started as an employee at National Automotive Repair on April 27, 2015. Randy McLaughlin the owner referred Leahs Towing Company to move my big SNAP ON tool box to his shop National Automotive Repair. The owner/driver of Leahs Towing Clayton (Chuck) Barrett came to pick the tool box up at my residence. As he was loading the box on his truck he damaged the tool box by bending the caster under the tool box by pulling it up quickly with the wench instead of bumping the front wheels up slowly on to the bed with the wench. I followed (Chuck) with my box on his tow truck to National Automotive Repair. I spoke to the owner Randy McLaughlin when I got there about the situation with my tool box as soon as we arrived. The owner stated we will deal with on Monday which was my start date as an employee of Nationa Automotive Repair. On Monday, the Snap On dealer that I had dealt with before, I had him take a look at the damages and give me a repair estimate. After the estimate I contacted Leahs Towing spoke to Chuck who is the owner operator to let him know the dollar amount of the damages he caused, he told me he does not have INSURANCE, nor would he give me his insurance companies name. After talking to Chuck I went to speak to Randy who is the owner of National Automotive Repair. Randy stated what do you want me to do about this? I said you referred this tow company - Leahs Towing, which damaged my tool box which you were made aware of the damage on Friday and said you would deal with it on Monday and now you said what do you want me to do about this??? I said you referred this tow company that states they do not have insurance to move a tool box. Randys reply verbatim was COWBOY UP, and figure it out yourself. Why would you want to take your vehicle to a business that operates this way and treats their employees like this on the FIRST day of employment?? I worked there for 4 hours and I can tell you first hand they are not a well oiled uniformed company.They use inferior parts and charge you for top quality parts. They use generic fluids and say they are top quality fluids.I showed up on Tuesday May 5th as agreed with Randy McLaughlin for the pay for the hours I worked, he refused to pay me. He stated that because he paid for Leahs tow bill he is not going to give my earnings that are due to me. I am out a minumum of 2000.00 to fix my tool box out of my pocket because of the no insurance issue and someones recommendation. I do not recommend to any customers to bring their vehicle to National Automotive Repair thats claims 5 STAR service when in actuality they are a 1/2 STAR shop, or to use Leah Towing. The people up front at National Automotive Repair do not know how to order quality parts or look up correct labor times per job, so you might be getting ripped off and not know it because you think you are taking your vehicle to a quality shop, which is far from the truth because their employees are untrained and uncertified technicians, which is one of the reasons I left on the day I started employment there.