Stacey S is amazing! I switched agents to JoEllen because of how friendly and helpful Stacey was when I first called. She has gone completely above and beyond for me and my family and getting us amazing rates. She is very professional, knowledgeable, and she is also hilarious! I am so thankful to have such a great team backing us! Thanks Stacey!

Long overdue review - we found JoEllen when we moved to Phoenix, she was amazing, taking time to talk and answer questions. In the years since leaving Phoenix and three State Farm agents later, none even come close to JoEllen - not by a mile.

I highly recommend this State Farm Insurance agency,, JoEllen James and staff are professional, knowledgeable, and deliver superb customer Service!! JoEllen was quick and precise with my insurance needs! Thank you JoEllen & Staff!!!

These folks know what they are doing. It is refreshing to find such great service and a kind and professional staff. thank you

It is nice to have an agent that is local to handle insurance. Stacey is very friendly and professional. We appreciate the help she gave us and the time she took to get us set up with our home and auto policies. Very happy to find we were able to save on our premiums. We highly recommend them for insurance needs.

JoEllen is the best. Always a personal touch. She has been like a part of the family for years.

I can not say enough about Stacey and the service she provides through State Farm everytime I callI am so grateful for her immediate action and attention to detailPerfect Customer ServiceThank You Stacey

Jo Ellen is a true professional!! She navigated and helped me through a difficult situation to restore my property in “good standing “. She is an asset to her company and I am proud to know her over 20 years doing service work for her clients!! Have a great year Jo Ellen!!

To say You Have a Friend in the Insurance Business would sound like a cliche, but in this case its true. I can not overstate my confidence and ease of heart over the years with the honesty and helpfulness of JoEllen with every question, claim or turn of events. Honestly I will say that I will never change to another Insurance company as long as she is our agent!

I’ve always had a very positive experience with JoEllen and her staff. They are always so quick to respond to any needs I’ve had regarding my various policies over the years.

Great service and price/value on Auto and Home Insurance. JoEllen is very professional and responsive. Highly recommended.

Fabulous personal service

My friendship with JoEllen is more than 10 years old now. Im a Phoenix real estate agent. My clients trust me as their advisor. I refer them to all kinds of local professionals like house painters, roofers, handymen, financial planners, attorneys, and so on. JoEllen James State Farm Insurance is one that I refer often. My own reputation is always enhanced every time I tell someone about JoEllen. Thats because I know how great my friends, family, and clients will feel under her care. And so, it is with great enthusiasm and confidence that I endorse JoEllen as the best of the best.

Always pleasant with the older clients

I have been working with JoEllen and staff for the last couple of years. I was in a bad accident last year and she was so kind and really put me at ease. Todd did an amazing job of following up with me to make sure everything was going as it should and assured me they were there for any questions or concerns. Stacey is usually the one who answers the calls and is always friendly. This place is seriously the place to be if you want a hands on agent with a caring staff!

Extremely friendly. Super helpful!! Love them

Stacey at JoEllen has been an absolute star since day one! Exceptional follow up, informative with car/auto/renter insurances I have taken on. Very helpful and overall pleased with her positive attitude and customer service. She has been more than accommodating and continues to be attentive to my needs/questions each time I call. 5 stars!

I have had JoEllen James for almost 10 years. She has been with me through my younger years and not so experience driving skills to my older years when others are the not so experienced. She treats you like a friend and family. She makes buying a house, getting into an accident, getting a new car, etc the easiest thing to get through. She is always on your side always ready and willing. I left state farm ONCE when I got married and went to my husbands and I counted the days until we switched back. If you are looking for an insurance company who will treat you right, go to bat for you, be fair. Call JoEllen. You get a deal with every purchase. You get Stacey. I talk to her just as much and she brightens all situations and is an absolute rockstar. I wouldnt take the time to write this review if I didnt believe in these ladies. Thank you.

Quick response. Love the service.

Amazing friendly service with a smile! Todd is okay too. 😋

Super friendly. Awesome customer service. Always responds in a timely matter, and makes me feel as if Im the only person that matters.

Have been a happy client since 2000. JoEllen and her staff, especially Stacey have always been there when we needed them. There hasnt been a problem they havent been able to fix. They know their stuff.

JoEllen and Stacey took much needed time to explain EVERYTHING about our policies after switching to them from another State Farm agent who was terrible! Stacey just recently did a great job with adding another vehicle to our policy as well! I tell everyone to use this agent! They know their stuff and extremely helpful!!

Best Customer Service! Love JoEllen and her team. Very friendly and they actually care!! Stacey is who I mainly deal talk too, thanks for being so awesome!!

I had been a State Farm customer for some 20+ years, getting my first policy from State Farm Terry Schick in Flagstaff AZ, he was excellent. Terry retired and my policy was given to Agent Steve Switala. Left numerous message for him to call as I live in Phx and he is in Flagstaff. He never bothered, in 5 plus years that he was the agent for my policy, could never catch in the office nor would he return a phone call even after leaving numerous messages. Horrible service. So I had the policy transferred to Jo Ellen James, whos office was close to my home and research for customer feedback. Never heard from her, so went to her office, an assistant was there and said Jo Ellen she was out of town, which I understand. Asked the assistant if I could make changes to my policy, she said not Jo Ellen the agent had to make changes. I asked the assistant to have Jo Ellen call me, I had to ask the assistant three times to have Agent Jo Ellen call me, she begrudgingly took my phone number. Not surprisingly no call ever came from the Agent Jo Ellen. I then called the office again, she still not in, left another message......waited for call it never came again. I called a 3rd time, assistant said Agent Jo Ellen is in.... but very busy, she will need to call me back...WOW. Finally she calls back, I relay my service concerns with her regarding my policy........Jo Ellen was very impersonal, gave me the impression she was way to busy to deal with my policy. I became so frustrated with her lack of service that I finally asked her to end my policy after paying on it for 20+ years. From my personal experience.... the Customer Service is awful from both the Company State Farm and from the agents I have mentioned above. Maybe its a company culture or that the State Farm is operating in the dark ages. From my experience....If you call the State Farm Company phone number, they send you to deal with the agents. If the Agents dont call you back, the company is non-responsive and its up to their Agents. I now have a new insurance company, funny thing is you can do everything I was requesting the State Farm agents to adjust on my policy, you can do it yourself with the new insurance company with an app from my cell phone in seconds. Im glad Im no longer a State Farm customer.

When I need something from this office I always am taken care of immediately. I would recommend this State Farm Office to all my friends and family.

Great staff!!! Stacey is the best!!! Requested a quote and Stacey was very helpful.

As a water mitigation contractor I have worked with a lot of insurance agencies. JoEllen and her team have consistently shown a level of professionalism and care that I rarely see. This is the type of agency I would recommend to my family and friends.

Stacey and Jo Ellen -- expert, copacetic, efficient . You will be happy in their care .

JoEllen and her team are some of the most knowledgeable and caring insurance professionals around. JoEllen is an advocate for her customers and she and her team provide unparalleled customer service. I highly recommend them!

Joellen and her team are great. Good service, knowledgeable, friendly and hard working.

JoEllen takes time to review our policies to make sure we are getting the best coverage for good rates.

My ins agent is grest