Not the Marriott quality Im accustomed to, I only stay at Marriott because of there quality of service, atmosphere, and cleanliness but this location turned me off a little. The a/c cover was removed from the wall, just tacky. I didnt like the fact I wasnt able to check in mobile especially with covid still going on. It just some things you look forward to and expect from a fine and well define establishment. The service was great from all the employees I interacted with.

My stay here has been nothing but horrible from the moment I’ve been here. Could not get the room I paid for and was placed in one that was way less than I paid for. And not once was I compensated or told sorry for the inconvenience they are having. Then I was charged for incidentals the same amount I paid for the room for 4 nights. I can’t believe the manager herself did not even acknowledge the error that accrued and was not willing to explain to me what happened. All I wanted was a true understanding of what I’m being charged for, then I was told it’s because of the state taxes and what my bank charged me. None of this sounds professional or is what a facility should allow their guest to feel or experience. I work in customer services and I know this is not how people should be treated. TREAT PEOPLE HOW YOU WOULD WANNA BE TREATED

Positive: The location to the airport and how clean the hotel was. Had dinner in the restaurant. The food was great and  (our server/bartender) was wonderful. Great service in the restaurant. Negative: Had to wait about a hour for our room after the 4 pm check-in time. I was not happy to be told that the airlines trump anyone trying to check in. They get 1st priority.

My stay was exceptional. Staff was very accommodating and saw to it that I was made very comfortable at all times! Whatever requests I made they accommodated! If something wasnt right, proper procedure was done immediately to correct any issue I may had. Housekeeping was just as accommodating. I always walked into a fresh clean room! And the food was phenomenal!!!I recommend this hotel as your spot to stay in when flying into Philly. Close to the airport and fast shuttle!!! Whenever I return, I will be making my reservation at Sheraton Suites!

Rooms are okay. Dated and in need of a deep clean. Good restaurant.

Absolute worst hotel for park and travel. They only have one shuttle bus so allow ample time (45 min) in addition to normal airport times, flight crew get priority and there is only one shuttle bus! Pick-up is horrendous takes almost 45 minutes when the advertising states 20 minutes- its in the receipt when you prepay - they should just put 1 hr waits possible due to staffing shortages not bait and switch guests!

Decent place with friendly staff. Had an issue with the meal cards they provide (for some reason I was provided 4 cards instead of 3) but they resolved the issue and removed the charge from my bill. The room sizes are good, but the layout is weird and there were a lot of minor little things that seemed to be maintenance related. One of these was door not fully closing and locking unless I pulled it, which led to room being left unlocked one day when I was in a rush and forgot to check it.

Terrible hotel. I was randomly charged a $500 fee for a party I never had. When I called to speak to the manager to have it corrected, I was hung up on and my calls were never answered. I would suggest to stay at one of the other hotels nearby. I never write reviews. Will be filing a corporate compliant.

Excellent value. Used the park, sleep and fly package. Overnight stay, 7 days of parking. Rooms were very clean. We had the 2 bedroom. 2 t.vs, mini fridge and spacious desk. Unfortunately the air conditioning wasnt working but it was cool out so we decided to stay in room; no problem. We got 3 complimentary continental breakfasts for our inconvenienced. Shuttle for airport was on time and the driver was very courteous and helpful with the luggage. Would stay again with no worries.

Nice suite hotel. Very busy for a Monday. Overall enjoyed my one night stay. Free Airport shuttle was a definite bonus. I had a very good dinner at the on-site restaurant. The fish tacos were delicious. I couldnt eat them all. Prices were typical for a hotel.

Room was clean and nice. AC was frozen and had to be defrosted with a air dryer. Never worked properly. Staff was incredibly rude. Been 3 days and still waiting on a explanation of this $200 change on my card. Disappointed in Sheraton. I heard Philly was bad. Save stress go Hilton. Smh

First the front desk staff seemed to be rushing and not willing to answer my questions. Asked about the parking and was told we pay for parking in the room. Confusing. First room reeked of cigarette smoked. Had to call the front desk for a room change so we wouldn’t be charged for smoking in the room the next day. The smell was so strong no one would have believed we didn’t smoke in the room. Asked to be on a higher floor and was told it was none available. But was switched to a higher level after the smoke smell complaint. The new room had chipping paint in the bathroom and some common areas. Room was a little dusty. We were tired from traveling so we just wiped down with our own supplies. The bed was comfy. The restaurant food was surprisingly tasty just no microwave in the room to warm it up later if you wanted too. Overall it just wasn’t worth the price for me. I don’t see me staying at the Sheraton again.

Henry customer service is everything. Whoever does the hiring for this place, THANK YOU! I simply love coming to this hotel. I always receive awesome service. I will be back. Somebody needs to let the boss know he is doing a great job with Sheraton Suites Philadelphia Airport!

Room was nice the ppl around are so nice top it off had to pay for parking every day. They serve breakfast lunch and dinner but u have to pay for everything nothing included they charge and arm and a leg for the room.. and dont even have a microwave 🙄 😒

We’ve stayed at this hotel multiple times, taking part of their Park,Sleep, Fly program, and are extremely disappointed with our current stay. We checked in around 7 at night. Got to our room, and it was really hot, turned the air on, and it made a horrible noise that we would not have been able to sleep through. Tried calling front desk, it just rang, and rang. Went down to desk, the one very nice worker was completely overwhelmed and alone. I was not the only one complaining about hot rooms, and air conditioners that were not working properly. After waiting for about 10 minutes to be able to talk to the person at the front desk, our room was moved. We collected our items and moved rooms. We went to make out the sleeper sofa, and there were no sheets on the bed, or extra sheets in the room. We once again called the front desk, where it again rang and rang. My husband walked down this time, again the one worker was completely overwhelmed, my husband waited about 10 minutes to speak to him. He asked for sheets and pillows. After about 1/2 hour sheets arrived, no pillows. While the staff member went to get pillows, we started making the pull out sofa bed. The top sheet that was brought to us had multiple, what we believed to be blood stains. It was so gross, that when the staff member returned with pillows and we showed him and asked for another sheet, that he made a face and apologized repeatedly. For disappointed.

I highly recommend this Sheraton suites Philadelphia by the airport. Rooms are nice staff is very very helpful. I enjoyed my stay thank you for the excellent visit. Keep up the good work five stars all the way during these difficult times with covid-19.

It’s a room. A place to sleep. That’s it. Lumpy uncomfortable beds. Bathroom was gross. Room was not cleaned. No extra linens were in the closet. Phone didn’t work so I couldn’t call housekeeping and had to go down to request sheets for the sofabed, extra towels and washcloths. Alarm sounding like birds chirping went off before 7 am every day next door. Pay more. Stay some place else.

Tyhessa, who is a front desk receptionist, is very friendly, welcoming and helpful.Pamela provided services for the entire restaurant unassisted. I also observed Pamela assisting 2 customers at the exit gate. These women exemplify .Marriot customer service!

I originally booked with the hotel across the street and they canceled my reservation with absolutely no notice, but I was glad the place was run down. I booked with Priceline and they had immediate availability. Check in was swift and easy and the hotel staff were great. The room is very spacious and quiet I would absolutely recommend

My stay was just ok as I didnt think about all the noise Id hear from the lobby while sleeping in the room closest to the door. I was also woken up by someone banging on my door. I also ate at the restaurant and it was good. The bartender was really great and curtious.

The only positives are the parking package and the shuttle. The mirror will easily fall off the wall and so we had to put it in the closet until we left so it didnt get broken by our daughter. The beds we had were sunken in and broken. Terrible nights rest before flying to Orlando. The pillows werent great either. We got a total of 3 hours sleep that night. They did however bring a crib quickly to our room which is great because most hotels dont have enough cribs. The crib included a new blanket for the baby as well. We were able to get food delivered from a local restaurant. In the morning, the first shuttle couldnt hold our bags but the gentleman driving got another bus to come immediately to get us. In conclusion this is a great place with the parking/shuttle feature but be prepared to toss and turn all night. They say shuttles come every 15 minutes.

I purposefully book rooms to accommodate our family with comfortable bed arrangements. I booked a king and queen suite for this trip, as my daughter had a very important tryout at her college on Saturday. When we showed up, we were made aware they oversold the hotel and our requested room was not available. The front desk told me they could put me in a room with two queens and a pull-out sofa. I was OK with that arrangement, since my wife and I typically use a queen. However, when we got to the room, we had two doubles and a pull-out sofa. The first night, I squeezed in the double (terrible mattresses) with my wife and it was horrible. The next night I used the pull-out sofa. Needless to say, my entire family was not well rested all weekend. While I am grateful they reduced my room rate, it was not enough as I may as well have slept outside on the pavement (which we had to do for a while during the fire alarm).

Beautiful hotel, had a great nite rest in a comfortable clean room.

The hotel shuttle service is horrible. Its a 4mins drive from the hotel to the airport but we waited at the airport for more than an hour and the shuttle never showed up. We took a cab to get to the hotel finally.talked to Henry at the front desk twice while waiting but according to him the shuttle was on its way, maybe it went to LAS airport to pick us. They need to hire professionals.

The room was great and beautiful.The food on the other hand… Go to a middle school cafeteria and I bet the food will be better. I paid $50 total for a 12oz ribeye steak with garlic butter and Demi, with smashed potato and buttered peas. For dessert I ordered chocolate fudge lava cake.What i got a was, frozen peas, luke warm potatoes, a boiled steak and ice cold lava cake. Please eat somewhere else and save yourself some money and let down expectations.

Like our stay. Pool facility is not currently open. Room is very comfortable. Good experience overall.

Positive: King size bed in the suite. Very clean & close to the aeropuerto! Negative: God-damned front desk never answered the phone.

I used global airport parking to reserve an uncovered parking spot. The shuttle left promptly running every 20 minutes as stated in my agreement. However, when I returned to Philadelphia I had to call the front desk 5 times over the course of 10+ minutes to reach a live person. I was blatantly hung up on during this process. Other times the phone rang without an answer. Its now after 11pm and I was finally able to reach a live person to advise which terminal Im waiting at. Very unprofessional and disappointing.

Nice staff nice and clean and room was nice and clean .. hard to find nice hotels

Had to move to another room because the air conditioner was making a loud noise. In the second room, the shower was stuck on burning hot setting. Food and drinks are expensive, so you would think the rooms would be top notch, but my two rooms were far from that.I was there for 6 nights.

Nice rooms, plenty of space. HOWEVER, unfortunately the hotel shares a shuttle with 3 other hotels, does not run on time, us crowded, and the air conditioning didnt work in July, made the shuttle service absolutely miserable!

I had my catalytic converter literally sawed out from underneath my car when I parked here in their gated lot after paying to safety park it while I was away. The contract stated that the lot was gated but when my airport shuttle arrived at the hotel for me to pick up my car, the gate stuck in the up position and not working. My husband has a call into the manager but is still awaiting a response (Ill update this review to keep people informed of how management handled the situation).

Dirty no cord. For tv no batteries for remote, not enough towels took pictures of bathroom that needed cleaning and a bug,and air conditioner didnt work the filter was clogged, got in late tryed to call front desk phone didnt work,had to use cell phone front desk said come get a different remote we used this before 10 years looking for a different place!

Staff at hotel is great, but they need more kitchen staff during breakfast and dinner at restaurant.

We are here as other hotels offered little or no food offerings.Philly cheesesteak was ordinary without peppers, onions, etc. The service was friendly and attentive. Hopefully, when covid limits are lifted, a better menu will be offered.

The property is in desperate need of an upgrade. The rooms are worn out, the bed was so hard I might as well have slept on the floor, general cleanliness was severely lacking and the linens were obviously overused. The pillows badly need to be replaced as they are heavily stained. The only reason for the 2nd star was because of the front desk agent that checked me in. His name was Henry, and although he was alone handling every possible task, he did it with such professionalism and grace that I had to point him out. He assisted with an initial room problem and moved me promptly and helped answer my questions. He is the only reason why I did not leave a 1 star review.

Keep a close watch on your possessions at this hotel, because even if the hotel is at fault for lost items you may not get your money back. My friend and I used this hotel’s shuttle service on the way to the airport on May 2nd- three months and three weeks ago. They used a shuttle that, unbeknownst to their driver, had a faulty latch. So we found out when we arrived at the airport that the back door had been open the whole time and all of our luggage had flown out! Why on earth the hotel still had a faulty shuttle taking its customers to the airport is a mystery. We both lost our luggage, and combined our possessions in it were about $1800 that we have yet to get back, despite constantly emailing and calling the management, led by John Montano.At first we didn’t think the reimbursement would be an issue, since Mr. Montano apologized and said of course we should be reimbursed for our items. We sent him an inventory list and he was courteous and said he would send to the insurance company. But after about a month we wondered what was the delay-they blamed it on the insurance company taking too long to answer claims.After about two months Mr. Montano agreed it was taking too long and said that the hotel would pay us directly. He asked for an address to send the check. That was on June 17th-one month and 5 days ago. So where on earth is our money? My friend called Mr. Montano to follow up yet again and was told he was on vacation. Really? At this point I’m starting to think they’re just liars who will string you along until their insurance denies a claim. Because it doesn’t take one month and 5 days to send a check from Philadelphia to Florida. So beware to people who stay here-if anything happens at this hotel you will have to constantly badger management to get anything done-and they still may do nothing for you.Update 8/4/21: Still nothing. John has gotten back from vacation but still hasnt returned our e-mails or phone calls. None of the employees could apparently do anything until he returned and now hes back and we are still nowhere. Also the manager who said he would call my friend back, Omar, is no longer with the company. So I guess there are issues happening internally and it certainly is reflecting on the management of this issue.

Airport shuttle ran every 20 mins 24 hours a day. Rooms were clean and spacious.

Positive: The size of the rooms. Negative: Poor up keep of the hotel, the first was bad, the second room was good. I started stay at this hotel 30 ago under different names.

1st the decor is nice. But not surprising that the ice machine never works on the 2nd floor 🙄 and going to another floor isnt an issue BUT you can only use the key to your floor or catch the bar before it closes smh. The receptionist said its nothing she can do... only to wait til the next morning and the morning shift said Oh we can just let you up to to another floor which means the 1st woman didnt want to leave the front desk to use her universal card to let me up. The elevator is steps away from the desk. My other issue is there is NEVER enough towels the suite is for 5 people so I reckon 5 showers should equal 5 towels 5 washcloths a hand towel and floor towel however when you are asked to settle with the 2 washcloths and 2 towels i am in disbelief I DONT share towels at home and I will NOT share in a hotel. I would think that a hotel with 8 floors would be able to keep simple things like towels in stock. I know the staff doesnt own the hotel but when a paying customer kindly ask questions about services that they paid or paying for attitude is unnecessary. I hate that I stayed for 5 days I wouldnt stay here again.

Its like they want check in to be impossible. Ive got 4 different cards and they all arent accepted. Is the goal to make it impossible to pay? This is the only place where Ive been told I cant use any of the cards in my wallet since I dont have a big bank checking account. Will think twice about booking at Sheraton next time.

Rooms are a bit run down. Showering in super lukewarm water is not ideal. The shower had a regulator where you couldnt turn it more to make hotter. Pillows need to changed. They have seen their days. The king bed we had were not the most comfortable. But we made do with what we got. Wont be staying here again.

Nice rooms, secure place and nice employees. Only problem was dinner order was wrong and instead of making our salads over quickly we waited 20 minutes while the people in back of us was being served

No hair dryer in the room, not happy.

I happen to stay in a different hotel every night in a different part of the country because of my work and I was definitely impressed with how Thomas at the front desk treated his work. If I didn’t know better, I would’ve thought he owned this place! A young lady (didn’t get her name) helped us all check in, but even she treated us the same. In both circumstances they were doing SEVERAL tasks, but we all agreed with how well they handled this specific check in. The rooms are typical to Sheraton standards and have all been upgraded. Thank you Sheraton. Anyways, it’s a good time to stay here in some clean rooms.! Until next time!!

Great place to leave your car, while traveling, great prices

Used it to park for PHL airport, pleasant experience

The hotel itself is nice, but the staff can be a little abrasive. Most are nice mind you, but have stayed here a few times this last month, and each time have ran into abrasive individuals.

Positive: The hotel was bad Negative: The Ac was dirty

Friendly staff, clean rooms and great food at the restaurant even with covid restrictions. Enjoyed the stay!

This hotel was terrible. Rooms were not clean & like something you would see in the 60s

I have to give this hotel 2 stars because it is very run down and does not live up to the Sheraton/Marriott Bonvoy brand. The people at the front desk were very nice and accommodating. They made check in/out very easy and directed us about parking. The room was very old and smelled of smoke/weed. They are very upfront about the penalty that must be paid for smoking in the rooms, but they must not be serious because the whole floor we were on, floor 3, smelled like a stoner college dorm. On top of that the room was very old and not well maintained. The bed was rickety at best. You can hear the springs with every move. The carpet was dirty and not vacuumed. The phones did not work to call the front desk. The TV was very nice and let me play my PS4. The bathroom was decent. Nice size bathtub and shower combo and the towels were clean. Last complaint is that when checking in the paper you sign says there are quiet hours but that was ignored completely. Many guests playing loud music at late hours. I wouldn’t stay here again and I wouldn’t tell anyone else to stay. To be frank they should not be associated with Marriott Bonvoy, they bring down the prestige of that name.

Hotel front desk person was extremely personable. Because of covid restrictions our linens did not get changed and the room not cleaned everyday. There was no price reduction because of these changes. The hotel it self was clean and I usually love staying here when we come into Philly from NC. Maybe it was just to soon to stay in a hotel. Our bill was not cheap for a 4 day trip. If it hadnt been for a death in the family I probably would not be traveling anyway.

Positive: Location to city, airport and interstate Negative: I was there for 5 days and did not receive any fresh towels had to go and purchase towels from a local store. And when I complained about the towel situation I received one towel that was Dirty and still had stains on it..

Im actually a new house man here and this hotel is amazing I highly recommend booking any of the rooms they r very spacious and have great amenities i.e gym and pool

Very nice hotel. I was impressed, especially as an airport hotel.

Overall was a very positive experience. At first the lobby area seemed a bit dated and lackluster, but the suites are updated, clean, and spacious. My only suggestion is that one would expect there to be a microwave in the suite, which there was not... Had to take our meal from the 8th floor to the lobby and back to use the microwave. Would definitely recommend.

Good stay, clean room, comfortable bed and nice and helpful staff

My new favorite place to stay. Customer service is on point. Room is huge. The beds are not close together. One bed has its own room. There are two TV for each room. Very cozy. $15 a day parking though 😕 Has a restaurant open for business. Again customer service was top notch.If you see the Aloft, run!

Room 423....no new mattress like it says while on hold. Horrible nights sleep if you can even call it that. My back hurts still and its after 2pm day of check out. Food was ok....Ive stayed at multiple Sheridans my entire career and have never had a bed in such bad shape.... I sat on the end of the bed and it flipped up! TV was in and out...cnn news volume didnt work....phone on desk didnt work either... Never had such a bad experience in a room.... Sorry Sheridan but Im always honest on my reviews! Ive stayed at a-loft in the same space and a totally different experience!

Love this place, bin staying here for years. Little sad to see that the pool was closed do to covid.

Blood on blankets and pillows, and one bed had no comforter, however the hotel front desk lady of african was very pleasant and accommodating. Other than that the hotel in itself is beautiful & almost futuristic.

Clean room. Easy check in and out. Easy shuttle to airport.

Great place to park your car and take their shuttle to the airport. The fee is very reasonable

Overall experience was great! The hotel itself was stylish, very clean and minutes away from Center City by car. My husband and I went to look into relocating to Philadelphia from New York City and were inquiring about good neighborhoods to raise our kids. Tashanique and Gary were very professional and very informative about the city. Thanks to them and the hotel, we had a great experience in Philadelphia and would be returning soon. In the near future, whenever we have guest, we will only send them to stay at the Four Points.

I had a grand time when i got a suite hope to do it again.

We were traveling from DC with our family. The front desk staff were polite. The room was not well equipped for a room accommodating 4 people. We had to keep calling front desk for more linen. There wasn’t a microwave in the room. Only one in the lobby for everyone to share. They say that they offer breakfast. But after we checked in the said they don’t offer breakfast on weekends. Furniture is outdated and has stains. We were very dissatisfied with our stay.

It was my first time and probably my last time stay here. Room was nice but pillow not comfortable at all, wifi isnt working no matter how many time I put in the log in information. Toilet was out of paper, and front desk staff seem doesnt happy when I ask them any question such as location of fitness center, and business center. Also business center is closed due to computer isnt working..overall it not convenience for me at all...

I will never stay here again... upon arrival and checking in, we never actually step foot into a room until an hour after receiving our room keys, here’s why.. the lady at the front desk put us in a room that was already occupied! We were on the road all night, it was 3 am & my bf tried getting into our (already occupied room) .. key didn’t work. He went downstairs on 5 different occasions. Not ONCE or TWICE, FIVE! Just for the occupants of the room to slip a note under the door telling us this is not your room.. why did it take 5 trips for the front desk to realize they double booked a room? This took an HOUR for them to realize... when we finally get in the room, the large covering of the vent is hanging off the wall and falls... Dust flying everywhere. For 200$ a night, i would have expected more than an apology.... 😞

Clean inside just need to clean up those needles scattered around the back parking.. would come here again

Good clean hotel and awesome customer service from the front desk and housekeepers

I love that its all indoors, but with an outdoor feel to it. Especial in the halls...

Bill Burr told me not to stay here

The QR code scanner did not work.

NOT HAPPY WITH THEM AT ALL!! I USED THEIR PARK AND RIDE SHUTTLE SERVICE TO AND FROM THE AIRPORT BECAUSE I WAS GOING OUT OF TOWN FOR A FEW DAYS TO ONLY COME BACK TO THIS!!! MY CAR BEING HIT BY SOMEONE WHO OBVIOUSLY DOES NOT KNOW HOW TO DRIVE BECAUSE NOT ONLY DID THE PERSON HIT MY CAR THEY ALSO HIT THE CAR PARKED IN FRONT OF THEM! I WAS TOLD BY THE HOTEL MANAGER, A GUEST OF THEIRS ADVISED THEM THEY HIT THE 2 CARS AND WAS WILLING TO MAKE GOOD. THE COPS WERE CALLED AND THEY ADVISED THE MANAGER OF THE HOTEL WE (THE PEOPLES WHO CARS WERE DAMAGED) WOULD NEED TO FILE THE REPORT. THE PHILADELPHIA POLICE DEPARTMENT DID NOT GET THE PERSON WHO CAUSED THE DAMAGE INFORMATION AT THAT TIME WHICH I DONT UNDERSTAND!! SO I RETURN FROM MY TRIP TO FIND MY CAR LIKE THIS!!! WAITED 3HRS AFTER 5 CALLS TO 911 TO HAVE THEM SHOW UP TO TELL ME BECAUSE THE MANAGER IS GONE FOR THE DAY AND THE FRONT DESK REP ADVISED THE POLICE THERE ARE NO CAMARAS, AND NO EYEWITNESS THEY ARE UNABLE TO ACCUSE THE GUEST WITHOUT SEEING IT FOR THEMSELVES AND DID NOT FEEL COMFORTABLE CALLING THE GUEST DOWN TO OBTAIN THE NECESSARY INSURANCE INFORMATION I NEEDED. THE POLICE ADVISED ME THERE WAS NOTHING THEY COULD DO AT THIS TIME BUT TAKE MY INFO AND FILE AN ACCIDENT REPORT. TODAY I CALLED THE HOTEL AND SPOKE WITH THE MANAGER I SPOKE WITH YESTERDAY, WHO STATED BEFORE HE LEFT HE ADVISED THE FRONT DESK REP OF WHAT TO DO! HE STATED HE WAS NOT SURE WHY HE DID NOT FOLLOW THE INSTRUCTIONS BUT TOOK MY NAME AND NUMBER TO CALL ME BACK. I WILL NEVER USE THE PARK AND RIDE SERVICE EVER AGAIN AND HIGHLY RECOMMEND YOU DONT EITHER!!! OH YEAH THE MANAGER ALSO TOLD ME THEY ARE NOT RESPONSIBLE BUT WOULD OFFER ME 10HRS FREE PARKING OR 1 NIGHT STAY FOR MY INCONVENIENCE....WOW THANKS BUT NO THANKS, I JUST WANT MY CAR FIXED!!!SHAME ON YOU PHILADELPHIA POLICE DEPARTMENT!!😡SHAME ON YOU SHERATON SUITES PHILADELPHIA AIRPORT 😡NOT HAPPT AT ALL...THERE SHOULD BE AN OPTION FOR NO STARS!!!😡

Positive: Location, Price and parking. Negative: No

Beautiful hotel very clean and covid safe, pet friendly and warm atmosphere.

We stayed in the Marriott Dec 31-Jan 3. The good was the check-in late Dec 31, I requested a low floor which she provided, the bartender on Jan 1 was great, the housekeeper on Jan 1 helped me with additional coffee supplies, and the older gentleman who brought us our towels on Jan 2 was very friendly. Also, the airport shuttle was always available, which was great.The bad - our room was not made up on Jan 2, and, no, we did not have the sign on the door. This meant no clean towels, no waters, no coffee supplies, no trash out, etc. When I called the front desk, the employee did not offer an apology. I was met with silence. When I asked for at least some clean towels, her response was Oh, you want some towels? I finally went down to the front desk and took 2 waters from the fridge. I told her as I walked by, Room 212 - but dont charge us since we did not receive any from housekeeping. Also, the coffee urn was empty the morning of Jan 1 and Jan 3 the coffee was old and cold - which sucked since we did not have our in-room coffee supplies that morning because the room had not been made on Jan 2. Overall, the negatives outweigh the positives. I would expect more from Marriott properties. My other experiences were all very positive.

This used to be the best hotel to stay in the rooms are nice everything was clean and love it customer service was good but it was cold I turned the heat on 80 the room still was cold

We spent the weekend here for work a month ago and the staff were great to deal with. We were completing a very large transportation oversees and this was our meeting point prior to flying. We all stayed 2 nights here. The rooms were very clean and the hotel itself was very clean. It is located right next to Philadelphia International which is convenient and easy to travel. It’s 10-15 minutes to get downtown and a 20 dollar Uber. They also have a restaurant and very large bar! No real complaints, overall pleased.

The Sheraton at the airport fell off horribly Im not sure if it could be due to COVID but My room had stains on the floor, the kitchen sink was broke and clogged and when I informed staff they said they would send maintenance to address it, it was never fixed. Also one of the lamps were broken as well. As a guest whos had great past experiences staying that this hotel, this stay was by far the worst.

The impressive exterior hides the true quality. Internet service down. Guest services wont answer the phone, and when you open the restroom door the handle falls off!

This was a beautiful hotel. And great experience.

Very good friendly service. Nice hotel. The bath towels in my room werent cleaned but the housekeeping staff was quick to bring fresh towels to my room. I would stay here again.

This Sheraton knows how to make you feel comfortable and right at home away from home!. We enjoyed a beautiful suite and great food either in the restaurant or room service. QUITE convenient, and very well prepared. Super food selection and the servers were terrific. WISH all hotles would take a lesson! THANK you

Phones inside of the rooms did not work. Everything else was sufficient.

Verry poor staff! Security included! Id honestly take your money some place else!

Terrie at the front desk was very professional very helpful and thoughtful. Even had a microwave added brought up to my room. I will definitely come back and stay here. Marriott did a great job by selecting her and she definitely brings the stars back to Marriott

I was disrespected here and need the owner to reach out to me i have video proof on Facebook i am hurt and my children was with me

This was the worst hotel that l have ever been to.Very unprofessional over night staff. When I booked the room I mentioned that I wanted to know if the pool was open. Before I booked the room, I made sure to ask the pool. Sink didnt work.

Not to discount other people’s reviews here, however I had nothing but a great experience. Stayed here for a week for meetings at the Navy Yard. Room was very clean, spacious, and in great shape. Housekeeping did an amazing job each day and front desk staff were always friendly and pleasant. It is a busy hotel with an open center design and yet I had no noise issues. Accessing I95 is easy for those driving. Management even reached out the day I checked out to ask about my experience. I would stay here again without question.

Being that this is NOT the only hotel in close proximity to the airport, I would highly recommend staying somewhere else. This started with the bloody comforter and dirty greasy shower curtain. I realized my room had no towels in the bathroom, so I called the front desks and was told “ leave the dirty towels in the hall.” I once again explained that there were no towels at all in the room. They said they would send some up. Well it’s now checkout time and no towels, and time to leave. Ended up using the bed sheets to dry off after shower. If you like this kind of service, this is your place!

Ive stayed at many airport hotels and this one is one of the better ones. The hotel is very nicely maintained and the lobby is clean and modern. Check in and check out were fast and efficient. The rooms were more basic but very clean and with a comfortable bed and were quiet. Internet was fast and had no connectivity problems.The bar was okay and dinner choices were okay as well. The breakfast menu as fantastic and the restaurant staff went above and beyond! Overall definitely one of the better airport hotels.

Positive: The space in the rooms Negative: I had to call downstairs several times for towels and sheets for the bed.

I booked this hotel last minute after a flight being canceled. They were kind enough to have my room ready hours before the 3 pm check-in time as I was extremely tired from flying all night. The check-in process was smooth and quick. I was even offered a complimentary breakfast ticket upon check-in by the more than pleasant front desk associate. My room was clean and smelled fresh. I loved that they offered individually controlled central air so I was able to have the room at a nice comfortable temperature. The standard king room is extremely spacious and has all the essentials needed to enjoy a hotel stay. The pool area and pool itself was clean and quiet. I spent hours sun bathing poolside and loved the fact that my room wasnt too far from it. The pool closes at 7:30 but the hotel staff allowed me to stay at the pool far past the close time. Housekeeping are definitely on their job here and are very polite. They brought me extra towels and stuff without me even having to ask. The food is on the expensive side, but thats all hotels. The food is soo good and theres a nice vibe to the onsite restaurant. I definitely reccommend this hotel to anyone looking for a good hotel and dont want to break the bank or sacrifice quality living conditions.

I do not usually leave reviews, but there was no hot water in the shower at this hotel and from reading other reviews this is a known problem. The beds were comfortable. The beds were comfortable, but other than the lobby the hotel is very dated. Good customer service at check-in. As a business traveler, I do not have time to complain about my shower on my way to the airport early in the AM. I would not stay here again.

Overall a really nice hotel. Had a one bedroom which was really big. Bed was comfortable and clean. Pillows were a bit too soft but nit picky item from me. Shuttle to the airport is easy but shared with the other properties in the little area, so can be a little crammed. But overall really liked this place and would stay again.

Great front desk staff with solid food and bar area in hotel

Sheraton was the perfect start to our destination wedding. Taliyah treated us like family and made us feel like we were the only ones at the hotel. The entire experience was awesome from the moment that we checked in to the surprise plate of fruit and cheese accompanied by water, wine and a personally made note congratulating us on our wedding. She saw that we were scuba divers, and her note included a picture of divers as well. I can’t believe she went to that much trouble for us. Betsy assisted her too!

Airport shuttle parking. Did not stay at hotel