I didnt expect much due to the pandemic, however, our stay for 5 nights was excellent. Friendly and knowledgeable staff specially Jeannie who works at 13 restaurant along with the rest of the staff there. Yes there was a bit of a wait for elevator on a Sunday morning but that is to be expected when theres an event. I would highly recommend this place. Perfect location for to all attractions. Im glad I made the choice to stay at this location amongst all the other marriott properties. We will be back. Thank you for making our visit to the city of brotherly love a memorable one.

My husband and I have been traveling through several north east states. This was by far the nicest hotel we stayed at. The staff was very friendly. The room was clean. No noise disturbances. Not to mention the location was perfect. We were able to walk to most of our destinations. The restaurant was delicious and Starbucks was also a bonus.

Hotel Im giving 4 stars.. Unfortunately outside of the hotel is a different story. I know Marriott cant control the negativity outside of their Philly location but the homeless folks are a eye sore.Note: They didnt bother me or my guests but it should be brought to the cities attention for public assistance.Other then that my overall experience was pleasant.

I checked in to the hotel and was very smooth as far as valet and check in goes. Very nice and welcoming employees, I get to my room and realize the pillows and bedding are not so clean. In the hotel they do not let you know in advance that a lot of the amenities are closed because of the pandemic until you get to the front desk they show you a flyer. The bar closes at 11 pm which is awfully strange. Close driving distance from most attractions. Nice starbucks attached to the hotel. I would most likely not come back to this hotel and would not recommend it to the others. In addition you need to let the maids know to clean your room and they don’t come and ask automatically and they do not change your sheets. AC is very old and Barley works

Positive: I like the location of the hotel. Extremely convenient since its in downtown Philly. Easy access to nearby restaurants. The hotel is clean and modernize, just like the pictures. Negative: I was disappointed to see that they charge for wifi. I had 2 screens (laptop and phone) and it was about $14 each for one day!

Hotel staff friendly and Helpful.. The hotel is under construction is and remodeling but for the price you pay for a central city hotel its worth the money. They should advertise on their website that the pool is closed for construction. The hotel is located in downtown area and as such there is a homelessness problem. However, this does not affect the inside of the hotel, the hotel cannot control this as that is a city wide problem and security at the hotel was adequate. The hotel manager gave us a great tip on a bus service called Mega bus to go into New York City for the day. It was easy and convenient and much less expensive than the train but an upgrade from public transport or the greyhound bus.

Staff was SUPER nice! This hotel is literally right downtown too!!! My lovely girlfriend and I walked alllll of Philadelphia in one weekend exploring it all !!! Hotel was great .. 4 stars only because for the price I paid I figured the beds would be much comfier … still great though!

Positive: The staff was wonderfully accommodating and helpful. The facility was lovely. It¿s location, proximal to airport and The bounty of downtown Philadelphia was beyond ideal!

Marriott is an international chain hotel all over the world. They have more than 55000 properly internationally.

Marriott Downtown Philadelphia is a hotel Ive frequented in the past. I has looking forward to a comfortable room and better than average service. The room lived up to my expectations but maintenance was substandard. The pump shampoo dispenser that is attached to the shower wall was coming off. They fixed that during the day when I was out. I plugged in my devices to the plugs on the desk overnight and woke up to everything dead. I scrambled to plug everything in to the outlets on the bedside lamp so I could have some life during the work day. I picked up the phone to call in a request for maintenance but the phone system was down throughout the property. By the time I was able to speak with a rep it was late and I was checking out the next morning. This was a go to hotel in Philly and Im disappointed I had a poor experience.

Remember to use ʜᴏᴛᴇʟʙᴜʟʟʏ .ᴄᴏᴍ when booking a stay. This web site will compare countless booking web sites and normally will have prices a lot cheaper compared to others! Thank me later! This place is one of the highest rated in this area. I have been staying here for a very long time. If you stay for a few nights you for sure will love it Im sure!They were professional and safe. I love the valet parking. I like that they were several sanitizer stations and that all the staff wore masks. My friends and I had a great time. The location is GREAT

For the first time after a long time as a bonvoy member I had a really bad experience with Marriott hotels. In the checking they changed my rate. I got moved twice because issues with the room. The first one had the toilet dirty and the second one had the ac malfunctioning. The mini bar was frozen. The vending machine on floor 21 doesn’t work. Pool closed. One of the main entrances is disabled so we had to walk around the building with the baggage. The hotel is a total disappointment.Won’t stay again.

The hotel itself was pretty nice. It was large and quite beautiful, however, our stay wasnt that great. Firstly, we were not made aware when we booked that the hotel was under renovations. That didnt end up being an issue, but we were also not informed on what specific amenities were going to be taken away. The pool was closed, and housekeeping was unavailable. When we did request housekeeping, they did not refresh our soap or toilet paper. We were there for 12 days, so this was inconvenient. Also, the beds were uncomfortable, and the customer service was poor.

Our first time in Philadelphia and we had a great stay! The staff was very friendly, the hotel was in a convenient spot with a lot of restaurants/stores within walking distance, and the room was decorated nicely. We also had great views outside from our room. My one and only negative is that the toilet was not cleaned properly but we had Disinfectant wipes and wiped it clean.

Paid a significant amount of money for a high room with a view only over the hotel itself and other amenities in the room which were not available to us. Was put in a room right next to the stairs in a high leveled room. Could hear every person coming through the stairs door up until 3am…. Not sure why anyone would walk 15+ flights up. The sound from the door was so loud, and shook our door that it sounded like someone was coming in the entire night. The valet parking is very slow, it took 15/20 minutes just for someone to take the car and park it. Besides all of this, the hotel staff was very nice.

Tiny rooms, price were exuberant, bathrooms werent clean in the room. Services dont match the price. Hard to find front entrance . Parking is outrageous. Only good thing is location.

I truly enjoyed myself at this hotel ! My room was extremely nice on the 12th floor !! The front desk manager was so polite and friendly and helpful. The Buffet breakfast is delicious it’s around 23.00 total. I even ate at the hotel in the lobby, I had a pesto chicken pasta and I ate all of it !! The location is walking distance to everything from Hard Rock Cafe to shopping areas !!

Great location and atmosphere, the bar is nice. The parking stinks.

Positive: The look of the hotel looked nice and the rooms did. Valet drivers were nice. They were the only nice staff in the entire hotel. Negative: There were stains on the sheets. They didnt advise us that the pool was closed until we got there. I found hair in the showers. The staff was rude and unprofessional. We had to go down to get our own sheets. It was also hot in the rooms and lobby.

Superior front desk service, valet attendants and housekeepers! Checking in was a breeze. Received a detailed list of local restaurants in the area. All the staff were extremely pleasant and helpful in offering suggestions of things to see and do while we are visiting.

Positive: Location was central Negative: Room wasn¿t the cleanest. There was a giant roach we had to kill in the bathroom. Also, in the morning while we were sleeping, someone from staff walked in without knocking and said ¿oh nobody is supposed to be in this room¿, then they walked out

Very nice hotel in a great location in Center City Philly. Easy to walk to a lot of places of interest from here.

Beautiful high rise hotel in center city Philadelphia! The rooms are spotless! Reading terminal markets is right outside the door! Everybody is very friendly from valet parking to housekeeping. Were making plans to return

It is my first experience at the Marriott Downtown and it has been very poor. First, the elevators have at least a 20-minutes wait. Second, there is no room service at all. Third, there is no restaurant open within the hotel that serves food. Fourth, the customer service has overall been very poor. I am very disappointed and would rather not stay at a marriott hotel going forward. We understand the Covid-19 Pandemic, but as a business, you are in an industry where other competitors offer better service and courtesies even with the current pandemic. There is no excuse for the lackluster service.

It was great to see old friends and family as well as make new acquantences! Great drinks and a friendly staff! I would recommend you visit 13!

I think we should have gotten a lot more for our money its located in the dirtiest part of town, Philadelphia is the nastiest city i ever experienced in my life !

This hotel does not tell you you will not have access to amenities when booking but they let a paper at check in do it for them. None of the staff are wearing masks and they don’t care to check if your vaccinated to follow state mandate. Why close down amenities if your staff doesn’t even wear masks?? You really must care about guest safety. Not. This place is a joke. The use “safety” as a means to take your money and not give you what you paid for. This place is packed full of people. Will not being staying again.

Staff was excellent. We expected room service, none, we expected bar to be open before our event started, was not, wi fi was supposed to be free, was not. There was buffet style breakfast which was good but $23 per person. Food was good.

Positive: Location was good. It was in between Logan Square and the Liberty Bell. Reading Terminal Market was right across the street. Valet was very friendly. We were able to check in at 12pm instead of 4pm. Negative: There were two large stains on the carpet. The bathroom door had a pin missing in the bottom hinge and a hinge missing on the top. The door had to be forced shut and made a loud noise to open. Walls are extremely thin can hear whole conversations.

The second day I was there the ac went in the whole hotel. I went downstairs to ask about the heat in my room and I was rudely informed this. They could have at least put signs by the elevator for guest to be aware of. Slept that night on the floor infront of the fan. Next morning still no ac and decided to check out. There was ac in the hall but not my room. They didnt offer to move me rooms or see if it was working in my room. They offered no fans or compensation. When I checked out I paid the $429 bill for 2 nights. It is a nice hotel and quiet, but wait for the construction to be over. They are poor communicators and offer no assistance when there is a major issue.

Great location for downtown Philadelphia experience. It wasnt a vacation, but we got to see some great stuff and reated well.

Everyone was nice. Service was good. I am not much of a city guy. Too much hassle for everything, and the traffic..oh ! And dont forget the taxes.

Beautiful hotel. Right in the middle of fashion district. Valet is a hefty price but compared to the alternatives it is still a great deal.... plus it can be charged to your room

Nice soft bed put on 7th floor beautiful view of city easy check in booked hotels.com nice and easy will definitely be back in the near future👍

For how expensive a room for one night was ($220) we expected more. The hotel itself was nice but the room we stayed in smelled like smoke. The floor had food on it and clearly hadn’t been vacuumed in some time. Valet was doing everything they could the next morning to get everyone their cars but it took us over 45 minutes to get it. I think it’s outrageous that parking is $55 after already paying a steep price for the quality of the room.

I like this hotel is very cool and is very big and have fun a lot of stuff you can see once you go in there so it is an experience for you have fun and enjoy

What a beautiful hotel in a central location!! Staff are more than accommodating every time I’ve stayed. A must!!

This Philadelphia Marriott is very nice. However, the signage needs to be larger when trying to find your way to the street exit. It is very clean and the employees are very friendly. The conference rooms are perfect in terms of size.

Positive: Cleanliness Negative: Parking Cost and hidden taxes

Major construction going on, only one entrance open & no restaurants/bars due to covid-19 restrictions. Have stayed many times in the past and always enjoyed ourselves. Reading Terminal Market was open and excellent as always.

I normally drive through Philly but decided to stay overnight. Well this hotel is beautiful. Everything is overpriced but I’ve become accustomed to that while traveling. Valet Parking is $56 a night. The parking garage across the street is the same so why don’t use the hotel valet system? The hotel DID NOT have the pool open, and seems to have some renovations underway. None of the restaurants were open and one of the elevators was missing the railing. 🤷🏾‍♂️My room seemed to be clean for the most part but 2 Minor Issues that gave it this rating.1. Markup or something on the pillow. 🤨2. Not fully vacuumed.And just to nitpick I’ll add a 3rd… The shampoo dispenser seemed to have dirt or color spots on it. 🤨 (1 & 2 are pictured)The hallway garbage was overflowing and smelled bad. Someone should do hourly checks.At checkout nobody asked how my stay was.

The senior parking attendance were very helpful. The new ones could not drive!!! They damaged several SUVs!!!

Will definitely be staying here during my next visit to Philly. Clean, staff is amazing and its located right in the middle of center city everything is in walking distance. Only compliant is parking. Only have valet for 57$ a night or the parking lot across the street for 36$ a night

Nice hotel, rooms are on the small side but overall a great Hotel with good customer service.

It’s all newly remodeled so it’s very clean and nice. It’s very affordable for the location.I have theee issues:1. Parking costs $46/night (that’s almost half of the hotel per night)2. The pool is closed because of COVID and they are in no rush opening it.3. Breakfast is $18 for the buffet downstairs.

They were professional and safe. I love the valet parking. I like that they were several sanitizer stations and that all the staff wore masks. My friends and I had a great time. The location is GREAT

There was a fried meat smell on our floor. Disgusting.This hotel is a 3-star, not 4.

Went out Saturday all day. Got back at 5pm. Room was not made up. My orginal room the TV did not work . My new room the Hotel phone did not work. Reported it. But they never fixed it.

The hotel was fine, the room was clean. The valet lost our car 2 days in a row. Some how our keys were stored under a different name which really caused this visit to be stressful and we missed some plans we had

One of the best hotel in Philadelphia, if you want modern and cozy stay its definitely your choice.

Really Really enjoyed my stay there and Im looking forward to the next time!!

Clean and well priced a friend of mine came into visit me I decided to book them a room here and they were satisfied

Positive: Location is great and the service at check-in was 5-star worthy. Hotel employee assisted me with done challenges and I¿m thankful that she was not only able to provide a solution but her customer service was commendable.

Literally in the middle of Philly. Rooms were adequate nothing fancy or special. You also have a variety of choices to eat in the area. Parking is a B ! T C H though.

Not happy ask for king room got one with two double bed they move to handcap room cant hing my suits up. Not a happy person.

The first room we reserved was very hot the air conditioner wasnt working so they sent us to another room right away and the rest of the trip was perfect

Positive: Clean and comfortable is all I ask for. Exceeded my expectations

There is only several reasons for this rating. Firstly, we only stated here for the pool which is highly advertised on there telephone recording and web sites as well as on priceline. It is unavailable, when I co.plained I was told, Well you booked through priceline Who cares. I paid and you didnt give me what I asked for. Charged me for free wifi and valet we paid twice.

The space is a large place but manages to stay cleaned and has a staff that is always courteous and friendly. Rooms are very clean and staff answers all room requests. Definitely enjoyed my stay in downtown Philadelphia Marriott

Great hotel and super convenient. Spotlessly clean and big gorgeous bathroom and room.

Excellent accommodations. Great staff!

Stains on my bed when arriving. The hotel had just reopened so this is concerning. The hotel had very little occupancy. A maid cart was left in front of our room overnight, perhaps to offer all the fresh sheets to its handful of guest.

This was the worst hotel Ive ever been to. Theyre valet cant drive stick so I had to park my own car and then had to park off site. Upon arriving my family got stuck in the elevator for over half an hour. None of their amenities were available on the internet it said that everything would be available complete waste of time and money truly ruined my Philadelphia experience.

Comfortable, clean, rooms. Staff very friendly.

City location is a solid A+ and the person handling my check-in was truly wonderful, but beyond that I was not dazzled . . . at all. While arranging my tote to check it at the front desk, security advised I couldnt sit in the lobby until registered (which I was preparing to do). Zero signage at elevator corridors to indicate room # directions. No waste can in bedroom (I noticed when trying to toss a few items left by previous guest). Early morning alarm still set, but I should have checked for that myself. Hello 5:45am!! My television and/or remote didnt work. No hand soap at sink, but you can use the pump in the shower. Some good pre-arrival info failed to mention nowhere to print boarding passes (oddly, front desk team next morning was unaware). Zero in-house food options, but multiple locations are nearby.This hotel thrives on convention traffic (currently non-existent) and now relies on guest service skills to impress. They were shuttered for many months, and perhaps lost that knack. Simple things like a Thank You can go a long way, and dont cost a dime. One single request I made via e-mail, app text, and at front desk went unfulfilled. It was my 4th Philly trip in 2020/2021 and first at this property. Ill just call it a One & Done, and Ive already booked for #5 elsewhere. Multiple Marriott properties in the area if youre strong on that brand like I am. I do suggest the book Be Our Guest (DI - Kinni) for this management/training team. Might come in handy until your convention peeps start to arrive again, because they often choose you for a different reason. I will also add that while walking extensively in this area, I felt personally quite safe, but we all must use common sense there.

Had a nice stay right in the center of downtown with easy access to all important places

The place was perfect, the only thing missing was a microwave.

Rude staff and the amenities werent as described

I love my job we are the best

Positive: easy check in- nice staff

Very professional,with very good quality and excellent service .

Checked in Friday Evening. Went to take a shower after my kids fell asleep and noticed there wasn’t any shower curtain and the toilet didn’t work(had to lift tank lid and manually flush). Called front desk and they informed me they had no one in housekeeping available. Also charged me an extra $50 to park my car for the night and wasn’t made aware of this charge until I noticed it on my bill. Very poor experience overall.

Clean, friendly and professional. Rooms have great views. Great proximity to the convention center.

Positive: The location Negative: The air conditioning was not that great. They had it where the air was hitting the window

Positive: Location and Starbucks Negative: Rooms not really clean, the restroom had a whole in the ceiling that hadn¿t been repaired..... The toilet took forever to flush!!

Clean,follow guidelines nice lobby bar

A great, classic property, in the center of the city but nearly all services are closed during Covid.

Great experience being in the hotel unfortunately the process of leaving is very unorganized and took over an hour and a half for us to get our car from the valet.

For the price we paid, we expected more. Additionally, there was a huge cockroach in the bathroom, vent fan didn’t work in the bathroom, and some maintenance people busted into our room at 10am, did not knock or anything, just walked right in and said “nobody is supposed to be in this room”… WONDER WHY!

Cant wait until the renovating is done and the restaurant reopens!

Very central location, pleasant and helpful staff, comfortable room.

WiFi doesnt work unless you pay for it

The perfect stay. Anticipation was high for the Flower Show and what could be better than arriving on a rainy, cold Friday and know that you would not have to venture outside to attend the Flower Show. The room was perfect. The TV was perfect. The bathroom was roomy and clean. A perfect bathroom would have had a rain shower but you cant have everything. LOLThe staff was friendly. My only issue was really with parking. When we pulled up there were other cars in line. When the individual asked us to move up a car cut in front of us. Not sure if it was a patron or employee but the same thing happened when we picked up the car. Of course when it happened then it was worse since we had to maneuver around the cars and the cones to get out. There needs to be better organization with the parking especially at the price.

Stop by to eat my lunch bought across the Street at the Reading Terminal Market. Such a Grand, clean lobby with professional staffing.

Excelent Hotel with New Renovated things @ the Room 🤩

Really clean room and modern bathroom in room, with staff great with accommodating requests

Nice newly renovated rooms.

I must begin by stating that I am happily retired. So when Marriott asks how many businesses stays have I experienced in a year the answer is 0...none! However if Marriott would ask how many personal stays Ive experienced this year I can say many. Just recently I enjoyed a delightful 2 night stay at the Paris Gare de Lyon and 10 nights at the Courtyard by Marriott in Montpellier, France. Earlier in the year there were others. By the end of 2019 I will have stayed at hotels (for personal leisure) more than forty nights!

Terrible Customer Service, Was planning a trip and called to make sure what the minimum check in age is. The lady responded with 18, I then proceeded to make sure it was 18 with her and she insisted that was the minimum age. When I arrived at the hotel the man at the front check in desk then looked at me confused and said the minimum age to check in was 21. So you can understand my frustration with this hotel.

We went to see our son who was up from Florida. It was just an overnight. There were some reports of Coronavirus but hotel was very clean. I would have expected hand wipes or gel available at exchange areas. Perhaps they were back ordered. Still and enjoyable experience. Would stay again as it is centrally locates in Old Town and Reading Terminal Market which has great breakfast at Pearl’s!

Spent two nights here and I wasnt impressed. The only benefit to this hotel is its location.

Have stayed at the Philadelphia Marriott several times. Always relaxing and comfortable! Large welcoming lobby and friendly, accommodating staff. Our room was a nice size with a beautiful view of City Hall. Beds are so comfortable, got a great nights sleep! Wonderful location for all the Philadelphia Holiday festivities. Maggianos restaurant is across the street. Hard Rock Cafe and Reading Terminal Market right there also. Plenty of shopping nearby, including Macys, another favorite at Christmas time! Only a ten minute uber ride to the Linc for the Eagles game and a quick, easy walk from the subway back. This is one of my favorite go to Marriott hotels.

Nothing special about the property except the high price.

Nice... Room clean I give an A

I started my birthday weekend out at this establishment and I was pretty upset. I was met at the door by the front desk worker and was told there would be no amenities available and no discounts for the inconvenience that they were causing. I felt as though the staff could gave been a little nicer and understanding seeing as though nothing in the hotel was available to guests. I felt as though my wife and I should have had better accommodations from the hotel.

Very disappointed with this Marriott location buildings on the construction hallways are dark pool areas scary just not a great place to stay

I rate this hotel 6stars smile.

I recommend this Marriott and the Headhouse Tower! My room in the Headhouse was quiet, spacious, and had high celings plus 2 large TVs, although it didnt have a view and was across the street, accessed via an overpass walkway, from the main hotel building. This downtown hotel was convenient to lots of activities, restaurants, shopping, etc. The gym was larger and pretty well equipped for a hotel gym. The Concierge Lounge was large, and both breakfast and evening receptions were very nice. The staff was courteous, and when minor issues occured, they were helpful and responsive. You can save $10 - $30+ per night by parking off-site if you dont mind walking roughly 2-10 minutes.

Ander the manager. No name tag, no customer service. Should be fired

As a Marriott rewards member, I was able to use points for my room. My experience at the check-in was fantastic. The sales associate was helpful, well spoken, and she did everything she could to get me all the amenities I could want. The room is neat clean and cool on a very hot, summer day. The bed was extremely comfortable, and the amenities in the room were good - fridge, nice toiletries, and plush towels!We were able to have a late checkout, which was very convenient, as the Bellman held our luggage for us. This hotel has a fabulous location in the center of the city, and this made our lives very easy in terms of touring and enjoying our stay in Philly. I would highly recommend staying at this hotel!