Absolutely great customer service. The guy stayed way past closing to make sure all three of our phones were set up properly and ready to roll. He was friendly with everyone who came in and attentive to us. Highly recommend you visit this location specifically.

I had the “manger chandler” help me set up my new plan I was supposed to get there deal if I switched over to Verizon and traded my phone in I could get a new phone with a cheaper bill of course first months cycle went then months went by and my bill never changed I kept coming in to talk to “chandler the manager” and he kept saying he will take care of it or come up with excuses I wanted to believe in him but that’s where I messed up I finally called Verizon customer service and they fixed my problem in no longer then 15 mins! Also if you like waiting in line for 40min with one chair and 6 other people in the store also waiting this is your place they always have 1 worker anytime I came in usually it’s “chandler the manager”

Went in with my wife to get a an upgrade for her. Didnt have the phone in stock Todd said at another store would get it in my Monday so we could look at it this occurred Thurs. Feb 25th.No call on Monday we called Wednesday phone not answered picked up call at another store said 83rd and T bird had the phone went in today different person no name tag. Said couldnt help us as phone not there. I asked if they had the phone model we wanted said couldnt help us as we had ordered the phone. No $ exchanged we didnt even know if she would like the phone. So this store lost a sale and gets a bad review.

Good location. Nice store.

I went into this location to buy the new Galaxy S20. One the employees greeted me, and that was it. Waited about 30 minutes to be helped and nothing. Only 3 devices on display with sign do not touch. (I understand the covid part) so I wasted 30 minutes of literally doing nothing, couldnt even waist that time figuring out the devices on display.

Good customer service and great prices! Thanks John for your help and patience.

Jacob was excellent!!

I’ve had nothing but great experiences here! They make all my phone upgrades painless and easy to understand. They were out of stock of the new phone I wanted, but Johnny went out of his way to drive to another location to pick one up for me, without me even having to ask. As I waited, Sean took care to explain everything in detail and made sure I understood my plan options and what I was choosing. They were both very friendly and not pushy with sales at all. They clearly enjoy what they do. They treated me as a person, not as a source of money. I would definitely recommend coming here for your cell phone needs. :)

Rolando reeeeally helped me out if a jam.....I inadvertantly installed a theme which hid all of my APS, etc. I offered to pay him, but he declined.....thus guy is a keeper

I Love going here and doing my business, Not but this last visit was really short from the customer service experience. The guy helping me there seemed more interested in what he was doing on his phone. Really short with any explanation. So I will not let that judge all the other times that Ive gone there and had excellent customer service. I bought $1,000 phone and the guy didnt even seen interested in up sales didnt ask if I had credit or dis counts witch I still do because like I said he didnt care enough to ask.

Great cell phone upgrade experience. Devan and Justin served me well. No over selling, just the right stuff for my needs. Very convenient, just off the 101 East on Thunderbird. Definitely worth the effort to get there. Fast, efficient service. Saved me some $$ on my plan. Best Verizon store yet. My Verizon HOME store now!

All the employees are beyond stellar! Justin and crew are incredibly knowledgeable and take time to actually find you the best deal. Justins work ethic stands out and above! He inspires his crew to the same standards he sets. It is literally a pleasure doing business with them. I will continue to do business with this company due to Justin. Once Ive purchased a product, I never feel like Ive been thrown to the wolves. They are extremely patient and helpful with any follow up issues, not matter how silly, you may have. Kudos to the company for finding Justin, he has to be one of your best assets!

Went to this location to get a power cord for my cell phone, very bad service! Very bad attitude, will not ever return going to a different location.

It was an amazing experience. Ali Cwiek was extremely helpful. She took the time to explain in detail, answered any questions I had, and was extremely courteous and professional @ the same time. I also had time to notice other sales consultants. Every one treated their customers with dignity and respect. I must add this was completely different from a recent experience I had at Best Buy. I do appreciate good service and I will walk away if I experience anything less. Thanks Ali for a great experience and I hope she and the store overall will be recommended.Monika D. Wallace

I went there yesterday during my lunch from work because my phone wouldn’t charge. The man didn’t ask me anything, I explained to him and he abruptly tried to plug my phone in with their charger, it didn’t fit and he hands it back and says “the phone is old, try your charger” . I left and I am going somewhere else today to see if I need a new battery. There were no customers and the guy didn’t ask if I was a Verizon customer, which I am or didn’t try to see if it was my battery or phone or what. I will not go to this store again and my friends won’t either. What a waste of my time and no phone still and they lost a customer who would of bought another phone but not there. If the guy was in a bad mood, not my problem, but he was terrible customer service, that’s prob why no one was in there

Johnny was an amazing! He helped me restore my photos and info unlike two other Verizon stores I went to due to this issue! He was friendly and polite and set my mind at ease! I will definitely come back to this store when I need to upgrade!

Devan is so amazing. I came in because I lost my phone she helped me get my contacts from another phone and helped me find it. Never have I experienced service like this. I love this store would recommend it to all my friends. Devan should get a raise very sweet girl! Thanks again for helping me

Richard helped my 90 year old Uncle get a new phone and bluetooth it to his hearing aids. Great Verizon store.

Jaime was very helpful! Got a great deal and this is always the best place to go to since its never too busy for them to help us as soon as we walk into the door. Very worth the trip.

Cristina was super helpful! She was willing to work with me on upgrading my phone and going through the process of making sure everything was switched over. She was so personable with me and my children (which can be so stressful in these situations!) Thank you, thank you! I will return!

CHEY is very bright, caring, professional! I totally enjoyed working with her today....Shes easy to talk with, patient and just plain OUTSTANDING ! Thank you! Mary Wood, Major, USAF, (Ret.)

Good service

Awsome place to go. Better than getting misinformed at other places. Manager Jamie is amazing! Sam was so nice and not afraid to ask for help just to make sure I got the right info. My s pen broke and they were just so nice and helpful as well as quick. Thank you! Recommend anyone needing help or a new phone to go here

Johnny went above and beyond to help make the phone upgrading process fast, easy, and painless. He explained the go advantage phone cases and how they would help in the long run. I will continue to come to this Verizon store. And I would highly recommend it to any of my friends.

I cracked my phone and went in there looking for a new one. I have been there several times and everyone is very friendly and takes care of business quickly. It was my first encounter with Jane and she was awesome! When I have problems or questions I know they will do whatever they can to help. I highly recommend this place to anyone!! : )

The entire staff is outstanding at this Thunderbird location! They all have the patience to help us older folks which I greatly appreciate. Thank you so much. Would highly recommend!

I will recommend this place to anyone who has a Verizon phone. They are very friendly and will fix most any problems with your phone.

Couldnt even activate a phone properly.

Devan is absolutely amazing. Helped me get a new iPhone. Definitely going to come backeep her around. I wouldnt go to this store if it wasnt for her. Knows a lot about her job. Very friendly and fun.

Waited for 40 minutes for some one to come and help me 2 people ahead of me left they said they waited over 30 minutes I also left very young kids working looks like they didn’t know what they were doing never again

Todd was amazingly helpful, fixed my device that I was sure was dead, and we had some pretty interesting conversations as well. I highly recommend his help!

Today I stopped by your store at 83rd and Thunderbird to get some billing issues resolved. Jane was extremely helpful. Great customer service! I am very grateful for her time and expertise.

My experience at the Verizon store on May 31, 2016 was amazing thanks to Sam. He set me up with a new tablet, fixed phone and answered all my questions. Left very satisfied. THANKS SAM!

This was the best experience that I have had at any Verizon store. I didnt have to wait long and Todd really knew his stuff. He got all my info transferred to my new phone he was great

Sam did a wonderful job today helping me out with my first smart phone. I know very little about it and he had so much patience since I am 75 years old he never once made me feel uncomfortable. And answered all my questions.

Best customer service from Verizon ever! We found our new home store. Angela was so helpful and friendly. We really appreciate the care we received and will be back again soon to upgrade the rest of our phones. Thank you!

Todd is a wizard! Extremely knowledgeable and very efficient. Cannot thank him enough for all of his help! If I ever need anything I will definitely be returning here!

I have never taken the time, ever, to leave a review for a business. But I feel compelled today to figure out how. I brought my 86 year old Mom in today to get her an upgraded iPhone. We were fortunate enough to have Marci help us. Marci is knowledgable, patient, kind, and made our experience outstanding.Step by step, she led my Mom through what her choices were, and not only helped with the normal syncing and icloud updates, etc., She brought us about a dozen phone cases for Mom to pick through, and Marci very patiently helped her make a decision. Marci did everything, putting on the new case, screen protector, etc. Go Wireless is the only Verizon retailer I will deal with, and Marci is the Best!

My experience was amazing. Angela R. & Justin A were great. They explained everything and helped with all my questions. I will be telling everyone to come to this store. I feel like I have a new VERIZON FAMILY

Melissa is awesome! She helped me with a screen issue and didnt give up until it was done right. Thank you so much Melissa, Diana :D

This store is wonderful. Very nice and tidy, with great customer service. The store manager, Johnny, was very polite and curtious to everyone that came in. I would highly recommend coming here for your phone needs.

This location is so awesome. I worked with Angela, Judy and Todd and they were all so wonderful. :)) I will be coming to this location whenever I can! Such a great experience.

Johnny is a great representative for Verizon. He and his staff went above and beyond to help us with our new phones .We will definitely return to his store in the future.

Devan is very helpful. I came in to get help with my phone and she took good care of me. Very helpful. Thanks

Devan was very helpful. Came into the store to get information on a charger and I got a new Hum device. very net device. She helped come out to the car and set it up. Todd is a awesome manager he always helps with my phone problems. Please keep these 2 here.

Devan is so helpful. Came in with questions about my phone she answered all of them. Love coming to this store. Shes very techy. Thanks so much sweetheart

Jamie, Devan, Sam, Chris and Todd are the best. I recently upgraded 3 phones. A Motorola Droid Turbo, Samsung Galaxy Note 4 and a Samsung S4. Each had their unique qualities that made transferring data challenging. Each staff member was patient, friendly and professional in helping me out with my problems. Im forever grateful to each and everyone who came to my rescue. I highly recommend my (this ) store location for your cellular needs. Thank goodness for the wonderful customer service skills of my experience. Grade A+.

*BEWARE*BEWARE*...This is NOT a Verizon Store, and my Initial posting 10/27/13 proves my ignorance. SAVE YOURSELF FROM GETTING BLINDLY RIPPED OFF AND DO NOT SHOP THIS STORE!!!! There is NO WAY you will purchase anything from this faux Verizon retailer and not get shafted on your entire purchase! How would you like to spend $189.99 of your hard earned dollars, only to not be satisfied, bring back ALL of the merchandise with packaging.. only to be told they can only refund you $16.04????!!!! Welcome to my nightmare. The lovely sales rep Jane FAILED to inform of ANY critical information at the time of the sale... such as if you leave the store with the product and they have programed the phone with a number for you (which how else could it be???) - then THEY WILL CHARGE YOU $35 TO $50 if you have to bring it back, saying its restocking fee, or a charge they impose because it has your information and phone numbers in it. ??? I had two phones to return, with all the accessories in their complete packaging (except for one part of a box).. the one phone was a.99 CENTS special.. but YEP, you got it - I got CHARGED $50 TO RETURN A .99 CENT PHONE. The PROMISED 14-day Money Back Guarantee??? It does not exist, despite Jane assuring you that it did. Also, the wonderful demeanor at the initial time of sale??... Prepare to get treated like Satan is behind the counter and you are the enemy. Even with returning all the merchandise, the sales rep Candace?? (Jane dumped the ugly duty on her), the math did not add up to HOW they were only refunding me $16.04 out of a $189.99 return. DO YOURSELF A FAVOR AND DO NOT SHOP THIS STORE, SERVICE AFTER THE SALE IS BEYOND HORRIBLE, and the place is a Complete SCAM. Contacting the real Verizon is the only way youll find that this store is NOT Verizon, they mean to mislead you, they WILL rip you off!!! Do not put yourself through what they put me through - Go Elsewhere!!!

Marci went the extra mile-very very informative and helpful. Very knowledgeable and set up my new phone and tablet! Thanks for being so patient!

Robert helped us tonight and he was amazing. Truly great customer service and fast to boot. What else can you ask for?

Needed to upgrade my phone. I have used this store location several times. Alison was fantastic and got me out the door with my phone very quickly. She even took a few minutes to give me a tour of my new phone. Best Verizon store on the Westside.

A great place to get your business done, not crowded like all the other stores and the people there are very knowledgeable

Me and my mom went into the mybullfrog store a couple days ago and we had a amazing time. The manager Justin was great also the whole staff was awesome as well we had a lot of fun when we were in there. I would come back to that location and only this location.

Had a problem with a Verizon tablet. The techs were very helpful in diagnosing the problem, and giving me contacts with Verizon techs to facilitate a replacement. Very professional, very patient, very helpful. These people really do believe in CUSTOMER SERVICE.

Devan helped me transfer all my data this morning. She was very helpful and energetic. Need to have more people like her at Verizon Stores.

Jane... was amazing. If they didnt have right then she got it within 1 hour same day. Even hooked it up on amazon . Whoop whoop. You have an awesome team her at 83rd. Ave. and Tbird.ThanksToni Lee.

Love this location. Todd, Jaime and Mike are very helpful. No long lines. knowledgeable staff.

My experience at this particular Verizon/Go Wireless,was fantastic! All the employees were very courteous, attentive,and helpful,and if the did not know something they did not hesitate to ask another co-worker,so they definitely displayed that they work as a team!! 👍

Jamie was a amazing. He was honest and very accommodating. He is friendly, answered all my questins. Jaime is amazing and Im very pleased.

SAM was amazing, so extremely knowledgeable and kind. Definitely a keeper. He WILL I expect us coming back to Verizon store

My husband and I went into mybullfrog, Verizon store today and was very blessed to have Jane Kruchowsky wait on us. She was extremely helpful, courteous, knowledgeable, and professional!!! She answered all our questions, no matter how dumb or small and helped us out in every way. We thank her for her help!! And if we have any more questions or problems, we feel we can count on her.

High kudos to this store. Flip phone was dying, wanted to upgrade to smartphone and Todd was very helpful. Todd was patient and able to help me make sense of the Verizon gibberish. I now have a smartphone and saved money thanks to Todds assistance. Very patient, professional and knowledgeable of Verizon plans.

Malissa was very helpful and the nice clean area was nice. I would recommend this nice lady for any position with customers service.

Johnny was a professional and courtesy from the get go! He made the whole experience in upgrading my phone and taking care of me smoothless. I highly recommend going to this store for all your future verizon needs!

I stopped by Verizon on thunderbird because I was having trouble getting on line on my lap top. Devan helped me get my jetpack set up. She is absolutely Awesome! Very knowledgeable about Verizon and your products. Give her a raise!! She was awesome!

Marci helped me switch from sprint to Verizon and made it super simple now I have a beautiful iPhone 7 plus all thanks to her!

Will be returning to the store, again, on Mothers Day, to get my bill adjusted. After being a Verizon customer for 15 years, I am now experiencing being overcharged every month, due to this locations error. The smug manager is unpleasant to deal with and feels no remorse for their error, nor seems capable to actually remedy the situation. Please, never patronize this business. Verizon is a great company. These people are charlatans.

I love this store! Devan is awesome! So helpful and always fix my issues

Walked in wanting one thing, a new phone number. Walked out with nothing. Sat there and was told it could be changed to the number he had me pick, only to have him tell me 30 minutes later that I had to either figure it out online somehow or call customer service and pay $15 to do it for me. Not helpful anytime I go in there ever since they have new management or whatever happened.. This is only one of the experiences Ive had with them. People are nice enough but clearly not well trained.

I was working with the manager Justin Abromavage he was amazing... he helped me get into a new phone and really took the time to show me how to use it. I would recommend him and mybullfrog to everyone!

Excellent customer service fromJonathan the store manager at the Thunderbird location in Peoria, AzReally pleased customer we need more people like him.

Logan Haulot again went above and beyond to help us save. Always a pleasure to work with him. I will continue to take all my phone needs to him, thank you again Logan for everything!

Sam did a GREAT job setting my husband 70th on a smart phone. Very respectful, knowledgeable and efficient!

Devan is very helpful, answered some questions i had about my iPhone. Will be coming in to upgrade soon. Thanks Devan xoxo

Really friendly customer service! Extremely helpful. Loved the staff.

I was very impressed with my experience at Verizon with Devin and Justin my questions were answered the service I received was outstanding I learned that I could change my service for my computer and for my house phone and ended up changing them though and saving money I am very happy with the results of my afternoon spent with them and will continue to be a loyal Verizon customer because of their actions

Todd (if memory serves) has always been happy to help

I had a great guy named Sam who was incredibly patient with an old gal like me.

To the staff at this Mybullfrog I give an enthusiastic thank you. How often do you leave a retail store thinking you were on the receiving end of a higher level of customer service. Thats how I felt when I left mybullfrog at the W 101 & Thunderbird. I had the good fortune to be helped by Jane Kruchowsky. She took the time to set up my new phone as a mirror of the old. Jane, with a little help from her co-workers, turned a phone failure into a winning experience. A new standard of excellence was reached today. Thank you very much.

Jane Kruchowsky was so great today! I came in with a broken phone and Jane upgraded me and help out tremendously with setting up my new phone. I would have been lost without her!

Marci was such a pleasure working with. She was amazing and so helpful

Knowledgeable staff friendly helpful can fix your cell phone problems Mallisa is awesome so is Todd.

Who came into the office and had business dealings with Sam he was very nice very continual very helpful he answered all our questions also we enjoyed being with him

Jamie, store mng @ Peoria Az was the best! Above & beyond w/c. Service! Excellent top service

Very excellent service and follow up help. Jamie the sales manager deserves a big raise

The information that the person had was amazing it was the best service I have ever had in all the years Ive been using you guys he help me set up my phone and was so nice he made me feel like I was important it was the best customer service Ive ever had in my life his name is Chris pursley you need more peoplelike him. Thanks for everything

Wonderful service. Very helpful. Will definitely be back.

I like this store. Chris P is a great consultant hire more reps like him.

I really appreciate the time and patience the people at Bullfrog have with us new Iphone users.... especially JANE. We come back time and again. Thanks!!

Exchanged from android to iphone. It was quick, easy and they helped me with everything, including resetting a few passwords.

The customer service is outstanding. The storr is clean and neat. The team truly is a team, they work together to make sure the customer has the best possible experience and the shortest possible wait. I told Chris P my budget and he respected it. Not once did he try to upsell me or show me phones out of my price range. Everyone is so respectable and have a good sense of humor. They are so patient the customer in from of me spent 45 minutes choosing the best case for her phone and not once did the representtives seem angry or upset or impatient, and they tag teamed so that I was served and did not have to wait for the woman to choose her case. I recommend this location to everyone. I drive in from another city past 5 or 6 other VZW locations just to come here because I am so impressed. 5 stars.

Sam was excellent in exsplaining the device and was a joy to work withl very friendly and knowlegable. Great Rep for your company has a great attitude.

Great service, excellent customer support. Will not go to anyone else for phones!! Jane and Brandon are terrific!!!

At the height of a frustrating experience with a wifi data device that wasnt functioning, I was referred to GoWireless by Verizon after several phone calls and long hold periods. I wasnt certain as to reason for the referral at the time but am very glad I took the time to take the new device to their store for assistance despite it having been purchased from Best Buy. I bought the wifi hotspot for a former in-law after hearing he was recovering from an illness and had no Internet service. Armed with little knowledge of digital equipment of any type that isnt branded by Apple, I found myself in Techno Hell when the wifi device failed to operate leaving my former in-law with no Internet access.. Despite my displeasure with the unit which was not purchased from GoWireless nor to my knowledge is it even sold at their store, I encountered phenomenal assistance from Jaime Fernandez who treated me as a customer and friend. It certainly wasnt his responsibility to troubleshoot the device but he did so nonetheless and successfully got it to operate. The customer service I received was not what I had expected and I would certainly recommend the Peoria AZ location for all things wireless. Thank you again, Jaime.

Johnny the store was very professional and was very nice with everything I asked and gave more information to make my visit much easier! Thanks for everything and give that man a promotion!!!!

Excellent service! Malissa transferred days from old phone to my new Moto Z. She was patient, friendly and I will definitely recommend this store

Sam was very very helpful. I enjoyed the experience.

Jaime helped me out sooooooo much! He taught me alot and made sure I understood what I was buying! Thanks Jaime!

Great center for service!! Love Candace..great customer service & personality!! Highly recommend this store & staff!!

I was the peoria store 3 weeks ago and promised Justin abromavage I would do a review. He was absolutely amazing he only helped pay a bill and he talked to me about how he could make my monthly bill less. He saved me $20 a month. I would recommend him and mybullfrog to anyone and everyone I know!